💡 𝝖𝗯𝝾𝘂𝘁 𝗠𝗲 I help healthcare, medtech, and life science companies break through market noise with marketing strategies that actually work. With a neuroscience background, an MBA in marketing, and over a decade of experience, I blend scientific insight with marketing precision to help global brands make an impact—especially when entering or growing in the U.S. market. As the founder of Synaptic Solutions, I specialize in go-to-market strategy, brand positioning, and campaign execution across both digital and traditional channels. From building strong top-of-funnel presence to crafting retention-focused messaging mid-funnel, I develop clear, customer-focused marketing systems that support long-term growth. I work best with startups and scale-ups in the healthcare, medical device, diagnostics, and biotech space, especially those ready to level up their presence, streamline operations with HubSpot, and unify their brand story across all channels. Backed by a trusted network of designers, copywriters, and tech pros, I offer a 360-degree marketing solution that delivers measurable results. 🎯 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 • Go-to-Market Strategy for Healthcare & Life Sciences • HubSpot CRM Setup, Workflow Automation, and Reporting • Branding, Messaging & Voice of Customer Research • Social Media Content Strategy and Execution • Landing Pages, Funnels, and Email Marketing Automation • Web Design Management (WordPress, Webflow, Elementor) • Canva & Creative Design for Campaigns • Metrics, Dashboards & Google Analytics Reporting • SEO, Paid Ads (SEM/PPC), and AI Tools like ChatGPT 📌 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 I’ve supported startups and global brands in crafting their U.S. presence through targeted messaging, tailored HubSpot systems, and scalable content strategies. From product launches to educational campaigns, I ensure your brand connects with the right people at the right stage of the journey. ✅ 𝗪𝗵𝘆 𝗪𝝾𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲 • Deep expertise in healthcare and life science sectors • Strategic thinking grounded in real-world execution • Full-funnel marketing with custom workflows and automation • Hands-on collaboration plus access to a proven creative network

Give me a customer journey to improve, an onboarding process to organize, or clients to retain, and I'll build you a smooth, lasting customer experience. 𝗧𝗵𝗮𝘁'𝘀 𝗺𝘆 𝗽𝗿𝗼𝗺𝗶𝘀𝗲. I help businesses grow through exceptional customer service, stronger client management, and proactive customer support strategies that keep people engaged from day one through long-term loyalty. Whether you need a Customer Success Manager, Account Manager, Onboarding Specialist, or a dedicated technical support and troubleshooting expert, my focus never changes: helping your customers stay supported, successful, and coming back. What I specialize in: ✔ Customer Success & Customer Retention Strategy — I build systems that reduce churn and increase lifetime value through consistent follow-up, proactive outreach, and data-driven retention plays ✔ Client Onboarding & User Adoption — From signup to activation, I manage every step so new customers hit their first value moment fast ✔ CRM Management & Lead Management — I organize your CRM, clean up pipelines, and set up workflows that keep your lead generation and client communication running smoothly ✔ Email Support & Email Communication — Clear, professional, on-brand messaging that builds trust and improves customer satisfaction at every touchpoint ✔ Online Chat Support — Fast, empathetic, real-time support that resolves issues before they escalate ✔ Account Management & Customer Engagement — I maintain relationships through consistent communication, proactive check-ins, and genuine communication etiquette that clients notice and appreciate ✔ Business Development & Customer Acquisition — I support growth by helping convert leads into loyal customers and aligning success efforts with your broader marketing strategy and social media marketing initiatives ✔ SaaS Support & Product Knowledge — I get deep into your product so I can represent it confidently, handle complex support tickets, and drive real user adoption ✔ Project Management — I coordinate cross-functional teams, manage timelines, and keep onboarding and success projects on track without hand-holding ✔ Sales Alignment & Business Growth — I bridge the gap between sales, onboarding, and long-term success so customers never fall through the cracks after the deal closes Here's exactly how I support your business: - Managing customer onboarding from the first touchpoint to full activation - Improving customer satisfaction scores through faster resolution and empathetic support - Building proactive retention systems that reduce churn before it happens - Organizing CRM data, workflows, and communication pipelines for efficiency - Handling email support, online chat support, and ticket queues with professionalism - Delivering technical support and troubleshooting for SaaS and digital products - Supporting lead management and handoff processes between sales and success teams - Coordinating project management tasks to ensure smooth customer experiences across teams - Strengthening client management through structured check-ins, QBRs, and success reviews - Aligning customer success efforts with business development and growth goals I'm organized, detail-oriented, reliable, and genuinely easy to work with. Clients value my ability to communicate clearly, stay proactive, and make every customer feel supported throughout their entire journey, from the first email to long-term renewal. Strong customer service isn't just about answering questions. It's about building trust, delivering consistent email communication, and turning your product into something customers can't imagine living without. If you're ready to build a customer experience your clients actually love, one backed by proven customer retention strategy, sharp product knowledge, and real customer acquisition thinking, I'm here to make it happen. 📩 Send me an 𝗶𝗻𝘃𝗶𝘁𝗮𝘁𝗶𝗼𝗻 or 𝗺𝗲𝘀𝘀𝗮𝗴𝗲, and I'll personally walk you through how I can improve your onboarding, support, retention, and overall customer success process. 🔧 SKILLS: Customer Success · Customer Service · Customer Support · Email Support · Customer Satisfaction · Email Communication · Communication Etiquette · Client Management · CRM · Online Chat Support · Sales · Marketing Strategy · Customer Retention Strategy · Customer Acquisition · Project Management · Product Knowledge · Social Media Marketing · Business Development · Lead Management · Lead Generation · Technical Support · Troubleshooting · Account Management · Client Onboarding · SaaS Support · Customer Engagement

I help SaaS companies and B2B organizations grow revenue by connecting outbound execution, sales process, and RevOps into one clear system. I specialize in transforming disconnected sales and marketing efforts into unified, revenue-generating systems. Clients typically see clearer pipeline visibility within the first 30 days and more predictable deal flow as the system matures. Most clients come to me when growth efforts exist, but results are inconsistent. Outreach is running, tools are in place, yet pipeline quality feels unpredictable. My role is to make sure activity turns into qualified pipeline and closed deals, not just motion. Core Services: B2B Outbound & GTM Execution • Cold email and LinkedIn outreach built around ICP, intent, and buying triggers • GTM strategy for early and scaling B2B teams • Appointment-setting processes focused on qualified conversations, not volume Lead Qualification & Sales Process • Qualification frameworks tailored to your sales cycle • Pipeline structure, stage ownership, and deal hygiene • Sales process clarity to reduce stalled, low-quality, or misaligned deals RevOps, HubSpot & CRM Automation • HubSpot and CRM setup, cleanup, and optimization tied to sales execution • Lead routing, lifecycle logic, and automation that support real follow-up • Revenue process design across marketing and sales • Pipeline visibility and performance tracking that leadership can trust Full-Funnel Growth Strategy • Connecting lead generation to sales execution • Identifying and fixing revenue leaks across the funnel • Scaling systems without adding unnecessary complexity Why Clients Choose Me: • I work across the full growth journey, not in silos • I focus on pipeline quality, not activity volume • I design systems sales teams actually follow • I give direct feedback, not generic recommendations I’m not a campaign runner or a tool installer. I’m brought in to fix what breaks growth. Next Step: Message me with your offer, target buyer, and current growth bottleneck. I’ll give you a clear assessment of what to fix first.

✨ Expert-Vetted By Upwork and ranked in the Top 1% of Freelancers 🏆 Top-Rated Plus: 100%+ Job Success Rate I help founders, startups, and growing brands turn complex ideas into clear positioning, compelling storytelling, and marketing that actually drives growth. At the core of a business enterprise are its people and the culture in which it operates. In digital marketing, you are either leading the pack or falling behind. This fear of irrelevance and the drive to deliver solutions for reputable organizations have kept me seeking the “what’s next” in marketing. I go beyond traditional mediums and messaging strategies to grab attention and resonate with target audiences. With years of experience across advertising agencies, corporate brands, and startups, I bring a rare combination of big-picture strategy and hands-on creative execution. I’ve led brand and marketing initiatives across B2B and B2C — helping businesses move from scattered or stagnant to focused, confident, and ready to scale. Whether you’re launching something new, rebranding, or evolving past DIY marketing, I help connect the dots between strategy, brand identity, content, and campaigns — so everything works together with clarity and intention. ☆ The results ☆ - Acquired a 28% increase in overall revenue ($373K), 43% in sales attributed to marketing, and 180% in email campaign revenue. - Generated $28K in net sales, 45% growth in order subscriptions, and a 25% increase in order value - Realized 137% revenue growth in Social, 9% in Direct, 80% in search, and 181% in email marketing campaigns. - Game-changing brand positioning, storytelling, email & text strategies and SEO techniques. My favorite moment -- walking into a company and drinking in their culture, then translating it into digital, social, and mobile strategies. Executing these strategies flows naturally -- I listen, create flawless solutions presentations, and get the internal team fired up to promote the brand. What really makes me different? Many leaders say they work hard and engage teams; I’ve inspired teams without direct authority to produce insane results that prove it. Most professionals say they are great at relationship building, but while they are trying to sell packages, I’m closing on solutions. ☆ My Industry Specialties ☆ Digital Marketing ▪ Brand Activation ▪ Advertising ▪ New Account Acquisition ▪ Metrics ▪ Team Collaboration ▪ Social Media Management ▪ Brand Building & Awareness ▪ Stakeholder Engagement ▪ Account Management ▪ Client Relationship Services ▪Market / Account Penetration ▪ Sales Forecasting • Email Marketing • Text Marketing • Social Media Strategy Top skills Brand Management • Digital Marketing • Brand Activation • Advertising • Analysis • Email Marketing • Text Marketing • Social Media Strategy • Shopify Plus

I'm Kate. I transform marketing into a structured system that makes growth predictable, scalable, and self-sustaining. Taking a macro-level, holistic approach, I focus on the entire system rather than isolated components to ensure structured adaptation and long-term efficiency. My methodology is grounded in cybernetics (how systems regulate themselves) and neuroscience (how people make decisions), further reinforced by postgraduate research in Human-Computer Interaction, where I studied self-organizing online communities and behavioral decision-making. By applying research-driven and data-driven methodologies, I structure decision-making processes that eliminate reliance on intuition or trends. ⚡️ Validated product-market fit in one month from scratch with under $100 in ad spend. Resulted in a proven, scalable marketing model. ⚡️ Enabled a US FemTech startup to secure angel investments by structuring positioning and early traction strategy, ensuring market viability. ⚡️ Increased monthly average revenue by 2.3x and ARPU by 1.6x by restructuring positioning and website content. ⚡️ Prevented $3.5M in unprofitable marketing investment by conducting structured forecasting for a SaaS company, identifying an unsustainable business model before execution. ⚡️ Created a hiring framework based on the cybernetics methodology that allows asses candidates with online questionnaire. Applied it in over 5 companies. In every case, the first shortlisted candidate was successfully hired.
 ⚡️ Delivered lectures on critical thinking and decision-making in marketing for university management and medical students. ⚡️ Worked as a concert and backstage photographer for events with up to 10,000 spectators. My photos were published by The Cardigans, Jungle, and HEALTH. 🔺🔻🔺🔻🔺🔻🔺🔻 🔺🔻🔺🔻🔺🔻🔺🔻 No matter the job title I have, I am a cyberneticist. Two generations before me, on both sides of my family, everyone was a top manager: a chairman of a collective farm, a founder of a factory, a road construction manager, a head of a kindergarten, and a deputy commander of a regiment, etc. Cybernetics is the science of managing complex systems. It applies to any kind of system: whether it be a human, an organization, a society, or a computer. So, I am a manager. I absorbed skills of effective process organization literally with my mother’s milk, and she did so with her mother’s milk… well, you understand. The socks in my closet are organized systematically, not simply because "it should be so," but because I don’t know any other way. In every job I undertake, I rely on systems theory, system analysis, control theory, decision-making theory, and so on. There are many fascinating theories out there. I decided which country to live in using multi-objective optimization; this method is my absolute favorite. Furthermore, I am autistic. My brain cannot process social information subconsciously: it’s as if, to walk, you had to think about which muscle to tense and where to place each foot. So, I can explain any communication. I intellectually understand how communications happen and can explain, describe, and teach how to do it better. Therefore, my field of interest lies at the intersection of cybernetics and communication. I call myself a “communication engineer,” but not the kind who pulls wires. For me, a problem in communication is not merely an "oh, something went wrong." I precisely know where the failure occurred, what went wrong, and how to fix it. This is because in any communication, I perceive a transmitter, a receiver, and a channel through which information is conveyed. So, I can diagnose the communication (which is marketing) system. In an hour-long conversation, I can pinpoint the bottleneck in a client's marketing and explain what needs to be done differently and why. In a week, I can find the most effective way of promotion considering the available resources and external circumstances. Currently, I am building my startup. I want to create a service that will automatically craft marketing strategies. In the 1960s, following the Second World War, scientists were not attempting to replace humans with computers, but were trying to reduce the number of mistakes and the influence of the human factor. This led to the emergence of systems analysis. Similarly, in 2024, I don’t want to replace the marketer; rather, I aim to minimize errors and the impact of the human element on marketing strategies. In the same 1960s, Licklider supported Norbert Wiener's concept that the computer does not replace the human; rather, they complement each other—a “symbiosis of computer and human.” I feel my aspirations are similar to Licklider’s position: I also find it important and interesting to connect people, but I additionally want to enhance efficiency. I aim to create a sort of layer between person and person, which automates part of the routine and thereby speeds up the search for “one’s” people.

I design and build AI automation systems that generate revenue, reduce manual work, and improve operational performance. With 8+ years on Upwork and a 100% Job Success score, I specialize in applied AI — not hype. I build real-world systems using ChatGPT, OpenAI APIs, HubSpot, CRM workflows, custom integrations, and automation platforms to solve complex business problems. If you need more than a basic chatbot, you're in the right place. Core expertise: AI automation development (ChatGPT / OpenAI integration) CRM automation (HubSpot workflows, lead routing, lifecycle automation) AI-powered lead qualification systems Workflow automation using APIs, webhooks, and custom logic Internal AI knowledge assistants Document parsing and structured data extraction AI chatbot and agent development Full-stack implementation (React / Node / API integrations) Performance optimization and system architecture I work with professional services firms, mid-market companies, founders, and operators who want to operationalize AI inside their marketing, sales, and internal systems. Typical projects include: Building AI automation inside HubSpot to qualify and route inbound leads Connecting ChatGPT to internal databases for structured knowledge retrieval Automating repetitive client onboarding processes Creating AI-powered intake systems for law, finance, and consulting firms Developing custom automation pipelines that replace manual admin workflows Structuring data for improved AI search visibility and retrieval Designing scalable AI systems that support revenue growth My approach is systems-first. I don’t just connect tools. I design architecture that aligns AI with revenue mechanics. Clients hire me when: They need a serious AI automation developer, not a prompt tinkerer They want clean architecture and scalable systems They care about measurable business outcomes They need someone who understands both technical execution and commercial impact If you're building applied AI systems that must work reliably in production and drive real business results, let’s talk.

I’m a Growth Marketing Strategist with a background in content creation, social media management, influencer marketing, and SEO. I’ve worked with small businesses, growing brands, and multi-million-dollar companies to build marketing strategies that don’t just look good — they drive engagement, traffic, and conversions. My work typically includes: Developing clear marketing and social media strategies Creating and scheduling high-performing content Identifying and managing influencer partnerships Optimizing websites and content for SEO visibility Supporting email campaigns and lead-focused funnels I’m highly detail-oriented, strategic, and focused on long-term growth. As a top-rated, full-time freelancer, I’m responsive, organized, and easy to communicate with — regardless of time zone.

Hi, we're MoonBoost, a strategy studio run by Tiana Noveen and Pouya Marvasti. Tiana brings 11+ years of marketing leadership at Adobe, Unity, Treasure Data, and Dapper Labs, plus deep experience in the creator economy working with artists, musicians, and founders. Pouya brings 9+ years in enterprise sales and revenue leadership at Verizon Media and SPINS, where he rose from Account Executive to Sales Director. He knows how to build pipelines, close deals, and align sales with marketing. Together, we help founders and creators build brands that convert and revenue systems that scale. Clients bring us in when: - Marketing and sales feel disconnected - Pipelines exist, but deals aren't closing consistently - Messaging doesn't translate into revenue conversations - Growth feels scattered and direction is unclear - They're ready to scale but need strategic clarity We don't "run marketing" in isolation. We align brand, GTM, sales, and growth into one cohesive system. Real Client Outcomes ⭐⭐⭐⭐⭐ "The results speak for themselves. In a short amount of time, we saw a major increase in brand visibility and engagement across all our channels. They're not just a vendor, they're a dedicated extension of our team." — Nicholas Fratantonio, DDS FAGD ⭐⭐⭐⭐⭐ "She turned my scattered ideas into a coherent narrative and more importantly, PROFIT. Our revenue easily tripled." — Zoey Charif ⭐⭐⭐⭐⭐ "The creativity they brought to the table was next-level. Tiana is an absolute marketing genius and such a joy to work with." — Nicole Witt ⭐⭐⭐⭐⭐ "I've partnered with Tiana at two different companies and hope to have the chance again. As a MoonBoost client, our tech company quickly doubled our engagement rate." — Nick Davis What We Offer ✍️ BRAND & MARKET POSITIONING We clarify what you sell, who it's for, and why it converts. Brand Positioning • ICP Definition • Messaging & Value Props • Competitive Differentiation • Website & Pitch Messaging ✍️ GO-TO-MARKET & GROWTH STRATEGY We design GTM plans that prioritize traction and revenue, not channel overload. GTM Strategy • Launch Planning • Channel Prioritization • Funnel Strategy • 30-60-90 Day Roadmaps ✍️ SALES & REVENUE ENABLEMENT We help teams close more deals by fixing the story, the motion, and the handoffs. Sales Messaging • Pitch & Deck Development (Investor, Sales, Enterprise) • Objection Handling • Pipeline Review • Founder-Led Sales Strategy • Revenue Narrative Alignment ✍️ CREATOR & FOUNDER POSITIONING We position founders as credible operators, turning visibility into inbound demand and trust. LinkedIn Optimization • Thought Leadership • Authority Content • Founder Narrative ✍️ STRATEGIC AUDITS & ROADMAPS When things feel noisy or stuck, we diagnose, prioritize, and reset focus. Marketing & Sales Audits • Offer Review • 90-Day Execution Plans • 6-12 Month Growth Strategy How We Work ✅ Revenue-first thinking ✅ Strategy before execution ✅ Sales + marketing alignment ✅ Clear priorities, no fluff ✅ Direct, honest feedback Ideal Clients - Founders & CEOs at $500K–$10M+ revenue - Creators scaling beyond content into products, memberships, and revenue systems - SaaS, fintech, wellness, creator-led, and premium consumer brands - Teams preparing for scale, fundraising, or a major growth phase When you book a call, you'll meet one or both of us depending on your needs. If you're looking for someone to "post more" or "run ads," we're not the right fit. If you want clarity, pipeline momentum, and scalable growth, let's talk.

Seasoned content expert with over 20 years experience building, managing, and optimizing professional programs to achieve the specified goals, with both in-person and digital events, including Zoom and other online platforms. I've created and managed several conference and event departments for different national organizations. Highly skilled in marketing strategy, including personas, customer journey, campaign development and audience creation. Events are complicated projects, and I excel in building operations that streamline this proecess. I use AI tools to connect different workflows, allowing teams to better manage deadlines, KPIs, and other goals connected to the event. This not only helps teams work better, but costs are reduced, event outcomes are improved, and your data is clean. - Created over 1,500 webinars and conferences - Generated over $20MM in revenues - Excellent content development skills - Knowledgeable about webinar, online event, and registration platforms - Skilled in email marketing, customer journeys, deliverability, and EMS platforms - Partnered with video production team to deliver full-service digital events, with live and recorded sessions General Skills: - Excellent oral and written communication skills - Superior relationship skills - Outstanding project management skills - Creative-minded yet solidly grounded in business realities - Well-educated, knowledgeable and personable - Deadline and result focused

✔ Turn your business into a brand people trust, remember, and choose. With 8+ years of experience in brand strategy, I help businesses define their unique value, sharpen their positioning, and craft messaging that connects with the right audience. My approach is data-driven and insight-led—I analyze market trends, customer behavior, and competitive landscapes to create brands that don’t just stand out but thrive. How I Can Help You: ✅ Brand Strategy & Positioning – Define your unique value and carve out your market space. ✅ Naming & Messaging Development – Create a brand voice and identity that resonates. ✅ Market & Competitive Analysis – Uncover key insights to sharpen your brand strategy. ✅ Customer Research & Journey Mapping – Understand your audience and optimize engagement. ✅ Marketing & Content Strategy – Build brand awareness and customer trust. What You’ll Get: A clear, actionable brand strategy designed for long-term success—not just theory, but a practical roadmap you can execute with confidence. Whether you're launching, rebranding, or optimizing, I ensure your brand speaks directly to the right people and drives real results. 📩 Let’s discuss your project—book a free 15-minute consultation today!