I specialize in migrating, securing, and managing Microsoft 365 environments for organizations, ensuring accurate implementation from the outset — serving clients ranging from startups with 10 users to enterprises with 10,000 employees. My Track Record • Over 24,500 hours accrued on Upwork across more than 120 clients. • Achieved Top Rated Plus status with a 100% Job Success Score. • Possess over 11 years of practical experience in Microsoft cloud services. • Successfully completed over 200 Microsoft 365 migration projects. • Enterprise-sector experience includes Tier 3 Microsoft Premier Support for Fortune 500 clients, with recognition as Best Employee on two occasions. • Made significant contributions to a Microsoft Partner of the Year organization. MY CERTIFICATIONS (Active, Microsoft-verified) • MS-102 Microsoft 365 Administrator • SC-200 Security Operations Analyst • SC-300 Identity and Access Administrator • SC-400 Information Protection Administrator • MD-102 Endpoint Administrator • AZ-900 Azure Fundamentals • MS-900 • SC-900 WHAT I DELIVER • Cloud Migrations and Tenant Management I facilitate seamless migrations from platforms such as Google Workspace, on-premises Exchange, GoDaddy, Zoho, IMAP, or tenant-to-tenant configurations. This includes cutover, staged, hybrid, and IMAP methods, covering email, files, SharePoint, and other data types. My services encompass tenant setup, DNS configuration, licensing management, and post-migration optimization for organizations of all sizes. • Security and Compliance Implementation I implement security and compliance measures, including Conditional Access policies, Zero Trust frameworks, Microsoft Defender XDR, Microsoft Sentinel, Purview Data Loss Prevention (DLP), sensitivity labels, and compliance configurations aligned with standards such as SOC 2, HIPAA, ISO 27001, and GDPR. Additionally, I provide full Security E5 implementations tailored for distributed and international teams. • Identity and Access Management My expertise extends to Microsoft Entra ID (Azure AD), hybrid identity solutions utilizing Azure AD Connect, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Privileged Identity Management, Role-Based Access Control (RBAC), user lifecycle automation, and periodic access reviews. • Endpoint Management I offer comprehensive endpoint management through Microsoft Intune MDM/MAM, Windows Autopilot, and security baselines for Windows, macOS, iOS, and Android devices. My services include BitLocker encryption, Defender policies, application deployment, and device compliance enforcement. • PowerShell Automation and Scripting I develop automation scripts for bulk provisioning, licensing, compliance reporting, mailbox configuration, migration tasks, and integrations utilizing Microsoft Graph API and Power Automate. • Email Security and Exchange Online My services encompass configuring mail flow rules, implementing anti-spam and anti-phishing measures, DKIM, DMARC, SPF settings, shared mailboxes, distribution groups, archiving solutions, litigation holds, and eDiscovery processes. • Collaboration and Governance I configure Microsoft Teams for enterprise environments, establish guest access policies and retention policies, deploy SharePoint Online solutions, design permission structures, and develop comprehensive information architectures. TOOLS AND PLATFORMS • Microsoft 365 Suite: SharePoint, OneDrive, Microsoft Teams, Microsoft Entra ID, Microsoft Defender (Endpoint, Identity, Cloud Apps, Office 365), Microsoft Purview, Microsoft Sentinel, BitTitan MigrationWiz, ShareGate, SkyKick, Mover, SharePoint Migration Tool (SPMT), SentinelOne EDR, ThreatLocker, Barracuda Email Protection, N-able NCentral, ConnectWise Manage, AutoTask. • Identity & Access Management: Azure AD Connect (Entra Connect), ADFS, WAP, SSO (SAML, OAuth, WS-Fed), Conditional Access, MFA, SSPR, Privileged Identity Management (PIM), Duo Security, Password Hash Sync, and Pass-through Authentication. • Endpoint Management: Microsoft Intune, Windows Autopilot, BitLocker, Windows Update Rings, ASR, Compliance Policies, Configuration Profiles, Windows Hello for Business, Datto RMM, AnyDesk, Windows Remote Desktop (RDP). • Security & Compliance: Zero Trust Architecture, SOC 2, ISO 27001, HIPAA, DLP, Information Protection, SPF/DKIM/DMARC, OME, EOP, ATP, Microsoft Secure Score, Sensitivity Labels, NIST Cybersecurity Framework, GDPR, Insider Risk Management, eDiscovery, and Vanta. HOW I WORK I prioritize clear, direct communication, provide regular updates, and avoid disengagement. • I prioritize clear, direct communication, provide regular updates, and avoid disengaging. • I maintain comprehensive documentation of every change, configuration, and process. • My approach centers on security at all times, regardless of project scope. • I offer flexible availability for one-time projects, ongoing managed services, or dedicated full-time engagements (40 hours per week). • I treat your

I am an experienced Senior IT Architecture and Infrastructure Engineer committed to maintaining cutting-edge technical skills and up-to-date industry knowledge. I am currently responsible for data storage services and network engineering tasks that service with comprehensive experience in scheduling conversions D/R Planning/cutover processing for 3 major global companies across America and Europe. I possess extensive expertise in monitoring, tracking, and evaluating global IT infrastructure incidents. I am a proficient systems architect with expertise in requirements gathering and analysis, architectural component and interface design and development for VMware, virtualization and web-based applications in multiple domains. My objectives lie in proficient time tracking, strict project exit criteria, critique ingest and management, and I am professional, detail-oriented and motivated to drive projects from start to finish as part of a dynamic team. I service on a contract basis, fixed pricing projects, and remain open to permanent role offers. Thank you.

Hi there! I'm Nigel, a results-driven System Engineer with over 9 years of experience specializing in IT infrastructure, security, and automation. Based in Belize City, I have a proven track record of delivering innovative IT solutions for MSPs, ISPs, and FinTech, supporting both global and local clients. My passion lies in leveraging technology to optimize systems, enhance security, and automate processes, ensuring businesses achieve their objectives efficiently and securely. I thrive on solving complex technical challenges and aligning IT strategies with business goals to deliver tangible results. --- 🌟 Key Achievements - Reduced Manual Auditing Time by 50%: Implemented automation scripts (PowerShell, Python) that drastically cut down repetitive tasks and compliance checks for a major MSP. - Increased Security Compliance: Strengthened client security posture, leading to improved threat detection and adherence to industry standards. - Decreased Incident Response Time: Reduced incident detection and response times by leveraging automated alerting and SIEM integrations, resulting in a quicker turnaround for resolving potential threats. --- 🌟 Top Skills Automation & Security Enhancement - Scripting with PowerShell, Python, Microsoft Power Automate - Security auditing (ISO 27001, CIS 1 and 2), vulnerability management, patch management System Administration & Implementation - Microsoft Azure, Windows, Linux, VMware, Proxmox, Hyper-V - Hybrid cloud deployments and cybersecurity measures Network Administration & Troubleshooting - Cisco (IOS, ASA, FTD, FMC, Meraki), Mikrotik (Winbox), advanced routing & switching - LAN, WAN, WLAN, secure VPN setups Technical Support & MSP Tools - PSA: ConnectWise, halo, Autotask - Remote: Screenconnect, LogMeIn.com, Splashtop - RMM: NinjaRMM, N-able RMM, Kaseya Datto RMM, Jamf, Addigy Identity & Access Management - IDP: Entra ID, Okta, Google Identity, Ping Identity - IAM: CyberArk, AWS, SailPoint Endpoint Protection & Security - EDR/XDR/MDR: Netsurion XDR, Blackpoint MDR, Huntress MDR, SentinelOne EDR - SIEM: Blumira, QRadar, Microsoft Sentinel, Elastic SIEM, Wazuh - SOAR: Shuffle.io --- 💡 Technical Skills - System Administration: Linux, Windows, VMware, Proxmox - Scripting & Automation: Bash, PowerShell, Python - Networking: VLANs, subnetting, wireless networking - Cloud & Security: Microsoft 365, Google Workspaces, Active Directory, Entra ID, Okta - IT Security & Compliance: Threat detection, ISO 27001, vulnerability assessments --- 🎓 Certifications - Cybersecurity Essentials – Cisco - Google Technical Support Specialist - Cisco IoT - Cisco Meraki CMNA 1 & 2 - Aruba Product Specialist - Currently Studying for Microsoft Certified: Identity & Administrator Associate Certification SC-300 --- 💼 Work Experience Security Engineer – Managed Security Service Provider (MSSP) - Threat & Vulnerability Management - Monitoring & Incident Response - Security Information & Event Management (SIEM) - Cloud Security & Compliance Technical Alignment Engineer – Managed Service Provider (MSP) - Automated auditing tasks, reducing workload by 50%. - Enhanced security posture via compliance checks & vulnerability assessments. - Introduced cutting-edge technologies (e.g., advanced EDR tools, SIEM solutions) to improve service delivery. Network Administrator - MSP - Designed wireless networks for IHG Hotels, and managed IPTV infrastructure. System Administrator – MSP - Managed large-scale IT infrastructures (both on-premises and cloud). - Handled regular security audits, incident response, and proactive monitoring to maintain near-zero downtime. Information Technology Specialist – Software Industry - Oversaw software deployments & troubleshooting. - Collaborated with dev teams to improve continuous integration and operations. Information Technology Officer – Finance/Tech - Responsible for IT security & infrastructure in high-stakes environments. - Conducted regular risk assessments to meet stringent compliance and regulatory standards. Network Technician – ISP - Installed & configured network devices for high-speed internet. - Troubleshoot complex network issues, ensuring minimal service disruptions and maximum reliability. --- 🌟My Unique Edge🌟 I bring a rare blend of hands-on technical expertise, strategic thinking, and a security-first approach, ensuring that every solution is robust, scalable, and fortified for the long haul. I’m passionate about continuous learning and staying on top of the latest technologies so I can help you stay ahead of the curve.

I'm the Level III IT consultant who works for other MSPs and IT consultancies — the senior hand you bring in for the hard problems junior techs escalate: network redesigns, cybersecurity hardening, server migrations, and emergency triage. 30+ years in the trenches, U.S. Navy trained, Top Rated with a 100% Job Success score. Based in the Chicago area / Northwest Indiana, with remote and on-site coverage nationwide. Where I go deep: - Networking & Security: Design, configure, and secure networks with SonicWall, Fortinet, Cisco/Meraki, UniFi/Ubiquiti, TP-Link Omada, and Netgear — firewalls, VLANs, VPNs, 2FA/MFA, site-to-site bridges. - Servers & Hosting: Nearly 30 years of cPanel/WHM, DNS, POP3/IMAP, Microsoft 365, and Google Workspace; Apache/PHP/MySQL on RHEL/CentOS/AlmaLinux for reliable hosting and maximum uptime. - Systems & Cloud: Windows Server 2025, Windows 11, Linux, and macOS; Azure/Hyper-V virtualization and AWS/GCP deployments — from design through deployment and ongoing operations. - Microsoft Stack: Microsoft 365 administration and migration, Entra, Intune, and Active Directory Group Policy. Industry experience: HIPAA-compliant IT for medical/dental, Dealer Management Systems for automotive groups, secure corporate networks, and structured wiring and access control for warehouses. How I work: Precise and methodical. Project-based engagements first, hourly for smaller targeted work. I bring clear status updates and a bias toward documenting what I change, so the next person — internal or external — can pick up where I left off. I coordinate across internal IT teams, third-party vendors, and contract boards when an engagement requires it. Background: Self-taught IT professional since 1997; U.S. Navy Aircrewman, Patrol Squadron 26 (VP-26), 1990–1995, earning a Navy Achievement Medal for technical expertise on a classified surveillance system. Network Operations Center engineer at eSignal/Interactive Data, 2000–2007. Founded Ateki LLC in 2002. If you need a senior consultant who can redesign a network, harden security, migrate a server room, or own the escalations your team is stuck on — and who shows up, communicates, and documents — let's talk about your project.

Helping Organizations Secure, Automate & Scale Their Microsoft Ecosystems Are you struggling to secure your Azure and Microsoft 365 environment, optimize costs, or automate repetitive tasks? I help businesses like yours confidently navigate On-premises and Cloud with end-to-end solutions that deliver security, efficiency, and long-term value. What I Offer 1. Cloud Identity & Access Management a. Administer Entra ID (Azure AD), Conditional Access, MFA, Licensing, and Privileged Identity Management. b. Configure secure hybrid environments with Azure AD Connect and AD Domain Services. c. Deploy and manage Azure infrastructure, including Virtual Machines, Load balancers, Storage accounts, Key vaults, Virtual networks, App services, etc. Create and assign RBAC and custom RBAC roles to identities. 2. Security & Compliance a. Defender for Cloud, Defender portal, Intune, SPF/DKIM/DMARC, and Application Gateway WAF. b. Enforce governance with Azure policies, management groups, and cost-alerting mechanisms. 3. Infrastructure Automation & Resilience a. Deploy and manage Azure VM Scale Sets, Load Balancers, Jump Hosts, and Application Gateways. b. Build scripted provisioning using PowerShell, ARM Templates, Terraform, and Azure DevOps. 4. Microsoft 365 Administration a. Administer SharePoint Online, Exchange Online, Microsoft Teams, and OneDrive via Admin Center and PowerShell. b) Tenant/Domain setup, licensing 5. Migration & Disaster Recovery a. Execute seamless migrations (Google Workspace → Office 365), (Tenant to Tenant Migration), VM replication with Azure Site Recovery, backup strategies, and DR planning. 6. Remote IT Support & Administration a. End-user support, issue resolution, and remote troubleshooting (Windows, M365, email, network, and patching) using RMM tools like ConnectWise and Barracuda. Why Work With Me • Security-first mindset: Prioritize least-privilege access, multi-layered defenses, and automated compliance. • Cost & performance optimization: Leverage Azure Advisor, budget alerts, and VM automation to maximize ROI. • Proactive & client-focused: Clear SLAs, fast response, and 100% commitment to your success. • Collaborative and communicative: You will receive expert guidance, knowledge transfer, and a roadmap aligned with your business goals.

"Client satisfaction is at the heart of everything we do!" As a Tech Consultant with a team of over 100 certified professionals, we help businesses across various industries with smart, efficient, and reliable solutions. We work with a wide range of tools and technologies, some of which are listed below, to make sure our clients get exactly what they need, done right the first time. 🧑‍💻Expertise ✌ ✅ Salesforce Clouds ➡ Sales | Service | Education | Community | B2B & B2C Commerce | Marketing | Health | Financial ✅ Microsoft Dynamics ➡ CRM | NAVISION | 365 | Business Central | AX | Azure ✅ SAGE ➡ Intacct | 100 | 300 | 50 | X3 | CRM ✅ NetSuite ➡ Finance | Manufacturing | Inventory | Order | Warehouse | Supply Chain | CRM ✅ Big Data ➡ Apache Spark | Data Engineering | Scala | Java | Python | Hive ✅ ServiceNow ➡ ITSM | ITOM | ITBM ✅ DevOps ➡ AWS | Jenkins | Azure ✅ Data Visualization ➡ Power Bi | Tableau | Oracle Bi | QlikView | Splunk | Sisense | ✅ Web Technologies ➡ PHP | Java | Node Js | Angular Js | React Js | .NET ✅ iPaaS Middleware ➡ Dell Boomi | Mulesoft | Jitterbit | Zapier | Workato | Celigo ✅ CPQ - Salesforce ➡ Apttus | Oracle ✅ Apttus ➡ CPQ | CLM | X-Author | Billing and Order Management ✅ Odoo ➡ Accounting | Inventory | Manufacturing | Sales | HR | eCommerce 🎓Certifications 🎓 🔝Marketing Automation 🥇Marketo Certified Associate 🥇Certified Pardot Specialist 🔝Microsoft Dynamics 🥇Microsoft Dynamics 365 Sales 🥇Certified Professional in Microsoft Dynamics D365 Finance 🥇Microsoft Certified Dynamics 365 Business Central Functional 🔝ServiceNow 🥇ServiceNow Administrator 🥇ServiceNow ITSM Implementation 🥇ServiceNow HRSD Implementation 🔝Salesforce 🥇Salesforce Certified Marketing Cloud Administrator 🥇Salesforce Marketing Cloud Email Specialist 🥇Salesforce Certified Administrator (SCA) 🥇Salesforce Certified Platform App Builder Certification 🥇Salesforce Certified Community Cloud Consultant Certification 🥇Salesforce certified JavaScript Developer 🥇Salesforce CRM Administrator 🥇Apttus CPQ Certification 🥇Salesforce Certified CPQ Expert 🥇Salesforce App Builder 🥇Apttus Quote-To-Cash 🥇Salesforce Platform Developer I 🥇Salesforce Platform Developer II 🥇Einstein Analytics Data Preparation Specialist 🥇Einstein Analytics and Discovery Insights Specialist 🥇Salesforce Certified Einstein Analytics and Discovery We have successfully completed over 500 technology projects and developed 200+ custom applications for various industries, including manufacturing, supply chain, sales, non-profit, government, IT, and others. Experience, expertise, and a commitment to deliver - our promise is to solve your business problems and exceed your expectations. ✍✉Let's connect to discuss your requirements. Thanks, Pratik

I’m a seasoned IT Support Specialist with 7+ years of experience helping individuals and businesses solve technical challenges quickly and effectively. My background spans frontline support, escalation engineering, and global end‑user computing, giving me the skills to handle everything from everyday troubleshooting to complex system issues. Here’s what I bring to the table: Windows troubleshooting: Deep expertise in diagnosing and fixing performance issues, input lag, and hardware/peripheral problems. Remote desktop support: Efficient, clear guidance to resolve issues no matter where you are. Microsoft 365 & Office: Strong knowledge of Teams, OneDrive, Outlook, and Office apps, plus upgrade and configuration support. ITIL/ServiceNow processes: Skilled in incident management, service request fulfillment, and knowledge base creation. Security & optimization: Antivirus setup, account management, and proactive system monitoring to keep your environment safe. Website setup: Assistance with basic site creation and related technical support. Clients appreciate my responsiveness, clear communication, and problem‑solving mindset. I don’t just fix issues — I take ownership until they’re fully resolved, ensuring peace of mind and smooth operations. If you’re looking for a reliable IT partner who can jump in immediately, troubleshoot effectively, and be available for ongoing support, I’d love to work with you.

Is your Microsoft 365 or Azure setup messy, half-configured, or not as secure as it should be? That is what I fix. I am a Microsoft-certified cloud architect (AZ-305, AZ-104, Microsoft 365) with 15+ years in enterprise IT. I help businesses clean up, secure, and properly run their Microsoft cloud, from Intune and Conditional Access to Defender, Purview, and tenant hardening. I also build practical AI on top of that foundation, deployed securely on Azure and Microsoft 365. WHAT I HELP WITH Microsoft 365 and Intune Tenant setup and cleanup, Intune device management for Windows, macOS, iOS and Android, Autopilot, compliance policies, app protection, security baselines, Exchange Online, SharePoint, Teams, OneDrive, migrations, and license optimization so you are not paying for seats you do not need. Security and Compliance Microsoft Defender for Endpoint and Office 365, Entra ID Conditional Access, MFA, PIM, Identity Protection, Zero Trust, Microsoft Purview, DLP and eDiscovery, plus full tenant hardening: BitLocker, secure recovery keys, break-glass and admin best practice. Azure Architecture Landing zones, hub and spoke networking, Azure Firewall, Private Endpoints, Azure Virtual Desktop, hybrid identity, governance, backup and disaster recovery, and cost optimization (FinOps). AI That Does Real Work RAG chatbots and knowledge assistants, Microsoft 365 Copilot rollout and governance, custom AI apps and autonomous agents on Azure OpenAI, Anthropic Claude and Google Gemini, and document intelligence for invoices, contracts and forms. Built privacy-first and GDPR-ready, not just a demo. WHY CLIENTS HIRE ME - Microsoft-certified architect (AZ-305, AZ-104, Microsoft 365), not a generalist - 15+ years delivering Microsoft cloud, security and endpoint projects - 5-star reviews across 59 Upwork projects for Azure, M365 and Intune work - Certified across Microsoft, AWS and ITIL v4 - Outcome-driven: you get a working result and clear documentation, not a list of questions TYPICAL PROBLEMS I SOLVE "Our Microsoft 365 tenant is a mess after years of different admins." "Our Intune rollout is half finished and devices are not enrolling." "We need MFA and Conditional Access done properly for cyber insurance." "We bought Copilot but the data is not ready and nobody uses it." "We want AI in the business but it has to be secure and private." POPULAR STARTING ENGAGEMENTS - Microsoft 365 Security Review - Intune and Endpoint Health Check - Tenant Setup and Migration (Google Workspace to Microsoft 365) - Copilot Readiness and Rollout - AI Assistant or Automation Pilot I work with clients worldwide and speak English, German and Russian. Available for short fixed-scope projects, larger builds, and ongoing monthly advisory retainers. Message me with what you are dealing with and I will tell you how I would approach it.

I’m a Microsoft Certified Power Platform Developer with over 6 years of experience enabling businesses to streamline operations through intelligent automation, data-driven dashboards, CRM solutions, and scalable cloud applications. My expertise includes Power Apps, Power Automate, Power BI, SharePoint, Microsoft Dynamics 365 Business Central, and Azure. I specialize in building scalable apps and process flows that address real-world business challenges, while also exploring the frontier of Agentic AI—integrating intelligent assistants and AI-driven workflows into Microsoft platforms to enhance automation and decision-making. I help clients unlock efficiency across their operations by: --Designing and deploying custom Power Apps tailored to unique business needs. --Automating complex processes with Power Automate. --Delivering interactive Power BI dashboards for actionable insights. --Connecting data seamlessly across SharePoint, Dataverse, Excel, SQL, and Dynamics 365 Business Central. Whether it’s building no-code apps, developing ERP reporting, or streamlining warehouse and financial operations, I deliver solutions that are scalable, future-ready, and aligned with business goals. Core Skills: -- Power Apps (Canvas & Model-Driven), Power Automate -- Power BI (Interactive Dashboards, Real-Time Reports) -- SharePoint Integration, Dataverse, Excel, SQL -- Microsoft Dynamics 365 Business Central (Customization, Reporting, Finance, Procurement, Inventory Modules) -- No-Code App Development, Business Process Automation -- Stripe Reconciliation, ERP Analytics (Looker, Power BI) Happy to have a conversation around your business needs before taking on a contract. Thank you.

Dynamics 365 | Dynamics 365 Sales | Dynamics 365 Service | SharePoint | PowerApps | Power BI | Power Automate | Power Pages | Portal Pages | Dynamics 365 Development | Office 365 | ASP.Net MVC 🌟 Top-Rated Dynamics 365 Freelancer with 10+ Years of Expertise 🌍 Experienced expert with Microsoft Dynamics D365 CRM/Sales/Customer Service and the Microsoft Power Platform - Power Apps and Power BI, Power Automate and Microsoft .NET technologies. Microsoft Dynamics 365 CRM + Power Apps Certifications: ✔ PL-400: Microsoft Power Apps + Dynamics 365 Developer ✔ PL-100: Power Platform App Maker Associate ✔ PL-900: Power Platform Fundamentals ✔ MB-910: Dynamics 365 Fundamentals (CRM) *Microsoft Dynamics 365 CRM Implementation * Microsoft Dynamics 365 CRM Customization & Configuration *Migrating data from/to Dynamics CRM * Power Automate - MS Flows * Power Apps( Model-Driven Apps, Canvas Apps, Portals) * Microsoft Dynamics 365 for Sales, Customer Service, Marketing, Field Service, PSA *Azure Functions, Azure Logic Apps * Plugins, C#, JavaScript, API's Workflows * Architecting and Implementing Solutions * Manage Microsoft Entities, Relationships, Form, Views, Fields, Business Process Flow * Microsoft Dynamics Development Workflows and Plugins * Design and implement Business rules * Design and Implement dialog and custom actions * JavaScript and OData queries * Application Life Cycle Management *Integrations SharePoint, OneNote, Email, One Drive for Business, Outlook Tools and Technologies worked on are Microsoft Dynamics CRM, D365 Product Development, Customization & Configuration, Power Platform, Microsoft Azure, JS/JQUERY, Asp.net, C#, Vb.net, Script Sharp, SQL Server, MVC, and related MS Technology stack. Agile, DevOps, Visual Studio .NET, JIRA, and Git. Happy to jump on a call and discuss your project requirements - sometimes I can resolve issues on our call (resolved a query about Dynamics and Outlook integration in about 10 minutes for someone) and I'm happy to tell you what I think if it might take longer. No job too small or too large - ALL work is quoted and agreed upon prior to committing any billable hours. Dynamics365 #PowerPlatform #SharePoint #WebDevelopment #BusinessTransformation #MicrosoftCertified #DataMigration #Implementation #Consulting #Customisation #WorkflowAutomation #PowerBI #PowerAutomate #PowerApps #AzureIntegration #TechnicalConsultant #CRMIntegration #CloudComputing #AgileDevelopment #BusinessIntelligence