Hi there, I’m Fel - your go-to tech expert for making IT simple, secure, and stress-free. I’m a Senior MSP Systems & Cybersecurity Engineer with 18 years in IT, specializing in Microsoft 365, Azure, GoHighLevel, Automation, Zero Trust, Okta IAM, and CMMC/NIST/CIS compliance. I resolve high-impact, complex issues as a senior escalation resource in multi-tenant MSP environments. Key achievements & capabilities: 📌Led tenant-to-tenant migrations for 1,000+ users with zero downtime and zero data loss 📌Strengthened security posture with MFA, Conditional Access, Intune compliance, EDR, and vulnerability remediation 📌Implemented automation and workflow optimization, reducing repetitive tasks by up to 40% 📌Managed Fortinet & Meraki networks, Windows Server & Active Directory, and virtual workspaces 📌Delivered proactive documentation, knowledge transfer, and IT lifecycle management My approach combines meticulous planning, risk mitigation, and clear communication to keep business operations running smoothly. Here’s what I can help with: 💻 Computer & IT Support • Troubleshooting Windows and Mac systems, virtual desktops, and cloud environments. • Device setup, maintenance, migration, and recovery. • Remote or onsite support tailored to your needs. ⚙️ Managed IT & MSP Services • Think of it as your own IT department without the overhead. • I manage systems, networks, and security proactively to reduce downtime. • Optimized workflows and automation to save time and cut repetitive tasks. 🌐 Cloud & Microsoft 365 • Admin, migration, and hybrid/cloud setup for Microsoft 365 and Google Workspace. • Tenant-to-tenant migrations, email hosting, and Microsoft/Azure integration. • Virtual workspace deployment and cloud infrastructure management. 🔒 Security & Compliance • Zero Trust, Okta IAM, Intune, Defender, MFA, Conditional Access, and EDR. • Vulnerability assessment, remediation, and regulatory compliance (CMMC, NIST, CIS). • Firewall & network security with Fortinet and Meraki. 📧 Email, DNS & Hosting Support • Microsoft 365 & Google Workspace email setup, troubleshooting, and security. • DNS, SPF, DKIM, DMARC configuration for reliable email delivery. • WordPress and web hosting support across major platforms. What it’s like to work with me: • Friendly, clear communication — no tech jargon you don’t need. • Fast, reliable, hands-on service with solutions that stick. • Focused on reducing risks, minimizing tickets, and improving productivity. 📅 Let’s schedule a free 30-minute consultation to discuss how I can help with your security transformation, compliance goals, Microsoft 365/Azure administration, MSP support, systems engineering, cybersecurity engineering, Okta administration, or urgent recovery needs — practical guidance, no fluff, just fast and proven results. I bring calm to chaos. Whether you're scaling securely, strengthening your environment, or responding to an incident, I help stabilize, secure, and move things forward with confidence to deliver results. 📌 Helped several clients pass CMMC assessments in under 60 days 📌 Led CMMC and C3PAO client onboarding to the Microsoft 365 GCC High environment 📌 Hardened crypto wallet infrastructure, protecting $100M+ in assets 📌 Led ransomware response efforts, restoring 95% of systems within 48 hours Thanks again for visiting my profile. You can invite me to your job post or send me a message to arrange a quick discovery call. I’m responsive, and all communication will remain within Upwork.

I am an IT Infrastructure & Cloud Engineer with extensive hands-on experience in Microsoft 365, Azure, Entra ID (Azure AD), Exchange Online, and enterprise identity & security solutions. I help organizations modernize their infrastructure, migrate to the cloud, and secure their environments using Microsoft best practices. 🔹 Microsoft 365, Entra ID & Security Microsoft 365 (O365) tenant setup, migration, and administration Exchange Online (EXO): mailbox management, permissions, mail flow, and migrations Entra ID (Azure AD): users, groups, guest accounts, and identity lifecycle management Conditional Access policies design and implementation (MFA, location-based access, device compliance) Identity security hardening and access governance 🔹 Azure & Cloud Solutions Azure tenant administration and hybrid identity integration Azure Automation using PowerShell, Microsoft Graph, and Managed Identity Cloud migration projects from on-premises to Azure and other cloud providers Experience with Azure, AWS, Google Cloud, SoftLayer, and Linode Infrastructure migration leadership for enterprise environments (Amer Group, Fawry, Sarmady) 🔹 Infrastructure & Virtualization Active Directory, DNS, DHCP design and administration Hyper-V and Failover Cluster design and implementation VMware ESXi deployment and virtualization projects MS SQL Server installation and configuration SharePoint 2013/2016 deployment and administration Exchange Server 2010/2013/2016 migrations 🔹 Automation & System Administration PowerShell-based automation for AD, Azure, and M365 User, group, and computer management via GUI and scripting Reporting, auditing, and cleanup of inactive accounts File server management and access control 🔹 Networking & Support CCNA-level networking knowledge (VPN, VoIP, wired & wireless networks) Linux & Red Hat administration (RHCA training completed) ISP-level experience with ADSL services Enterprise support using Remedy Ticketing System I bring a cloud-first, security-focused mindset, strong troubleshooting skills, and real-world enterprise experience. My goal is to reduce operational overhead, improve security posture, and deliver reliable Microsoft-based solutions.

I’m a results-driven IT Infrastructure Architect with over 11 years of progressive experience in designing, implementing, securing, and managing complex IT infrastructures across diverse industries. My career spans network engineering, solution architecture, systems administration, DevOps, and IT strategy, with a strong foundation in both on-prem and cloud ecosystems. I’ve architected and led full-scale deployments across routing, switching, security, WLAN, NAC, NMS, SIEM, and IAM using Cisco, Juniper, Fortinet, Aruba, Ruckus, HPE, Microsoft, AWS, and GCP. I have successfully led PCI DSS and ISO 27001 compliance projects, implemented privileged access management (PAM), identity governance, conditional access, and deployed SIEM solutions like Azure Sentinel to enhance monitoring and threat response. My DevOps expertise includes Docker, Docker Compose, Kubernetes, Terraform, Ansible, PowerShell, Bash, Python, and CI/CD automation, driving Infrastructure as Code (IaC), system hardening, and zero-downtime deployments. I also bring deep operational knowledge of Microsoft 365, Entra ID, Exchange, SharePoint, Teams, and collaboration tools like Jira, Confluence, and Miro. Below are my services: NETWORKING: 1. Network designing, HLDs, LLDs, and Network diagrams on MS Visio 2. Network automation, configurations, testing, and troubleshooting 3. Network support level 1/2/3, managed services on a monthly subscription/SLAs 4. Technical proposals, RFPs Platforms: Juniper (SRX Series, EX Series, MX Series, Junos space), Aruba (ClearPass/WLAN), Cisco (routers/switches/firewalls/WLAN/ISE), Ruckus WLAN, Fortinet firewalls, Whatsup gold, Cisco VoIP phone SPA series Networking Expertise: Routing protocols (OSPF, EIGRP, RIP, BGP), STP, RSTP, VLANs, DNS, DHCP, MPLS, VRRP, HSRP, NAT/CGNAT, PAT, ACLs, port forwarding IT Infrastructure/DevOps: 1. IT strategy, IT infrastructure design, IT automation 2. Infrastructure as Code (IaC) on AWS, Azure, GCP, OCI, and other cloud providers. 3. System administration, IT support on a monthly subscription/SLAs Skills: Linux (Ubuntu, CentOS, Debian, RHEL), Windows servers (R2012, R2016, R2019, R2022), Digital Ocean, Active Directory, Microsoft Exchange, SharePoint, Entra ID, Jira, Confluence, Miro, Zoho, Rocket chat, Hyperledger, VMware, FusionPBX, AWS, Azure, GCP, Apache, Docker, Kubernetes, Ansible, Terraform, Bash, PowerShell, Python, ISO 27001, PCI DSS, Zabbix, Azure Sentinel

I'm currently looking for long term commitment with clients thus I have become active here. If you feel we can be great partners in helping each other out, send me a message, and I'll do my best to exceed your expectation! I have been doing IT for almost 3 years now .My Daily task is maintaining System Users Updated and Supporting Employees on their daily IT issues , this can be internal or external support. I am knowledgeable in Firewall Configuration, Network Connectivity Issues , Printers and Soft wares like MS 365, Slack, Monday, Gsuite.

I keep business IT running — quietly, reliably, without the 3am panic calls. For the last 14+ years I've managed IT infrastructure for a large international organization (30+ countries, multiple projects under one network), handling everything from Azure VMs and Office 365 to Active Directory, network security, and disaster recovery. I'm a Microsoft Certified Azure Administrator (AZ-104), and I've spent my career being the person companies call when something needs to just work. What I actually do for clients: Set up and manage Azure environments — VMs, storage, backups, cost optimization Office 365 administration — mailboxes, security policies, Teams, licensing Active Directory and Windows Server management Network setup, troubleshooting, and hardening Ongoing IT support and system monitoring so problems get caught before they become outages I've spent my career maintaining mission-critical systems for an organization that can't afford downtime — that same discipline is what I bring to every client, big or small. I explain things in plain language, I don't disappear after a job starts, and I'd rather fix the root cause than patch the symptom. If you need someone to set up, secure, or take over your Azure/Microsoft 365 environment — let's talk.

About Me Greetings! I'm Pankul, a passionate and experienced IT consultant with a proven track record of success. With over 15 years of experience in end-to-end IT services, I've partnered with startups and enterprise-level companies across diverse industries to establish and maintain robust IT infrastructures. My unwavering commitment to excellence and client satisfaction sets the stage for transformative IT solutions. Client-Centric Approach Your needs and objectives are at the core of my mission. I'm dedicated to delivering tailored IT solutions that align seamlessly with your unique requirements. I understand the value of your time, clear communication, patience, and building enduring, mutually beneficial relationships. Why Choose Me? • Proven Track Record: With a remarkable 97% Upwork Job Success Rate and a trove of 5-star reviews, I consistently deliver exceptional results. • Certified Expertise: As a Microsoft certified specialist, I bring the highest level of expertise to your projects. • Industry Specialization: My experience spans various industries, including healthcare, finance, and e-commerce, enabling me to offer industry-specific solutions. • Cutting-Edge Proficiency: I'm well-versed in emerging technologies like cloud computing, DevOps, and cybersecurity, ensuring you stay ahead of the curve. • Diverse Client Base: From startups to large enterprises, I've successfully catered to clients of all sizes, tailoring solutions to their unique scales of operation. • Multilingual Advantage: Proficiency in multiple languages and experience with clients from diverse linguistic backgrounds facilitate seamless communication. • Continuous Learning: I stay current with the latest industry standards and practices through ongoing certifications, courses, and training. • Recognitions: My contributions to the field have earned me industry awards and recognitions, underscoring my commitment to excellence. What I Bring to the Table • Windows Server Expertise: Proficiency in Windows Server 2003, 2008, and 2012, 2016, and 2022 encompassing migrations and troubleshooting. Microsoft Azure, Microsoft 365, Microsoft Defender, Microsoft Teams, and Windows 11 • Email Mastery: Extensive experience with Microsoft Exchange and Office 365, providing maintenance, support, and seamless configurations. • Virtualization Skills: Expertise in VMWare, ESXi, and V-Center setup, migrations, and management. • Active Directory Guru: Efficient management of Active Directory, adept group policy implementations, and effective issue resolution. • Backup Solutions: Skilled in setting up and managing various backup technologies, including AppAssure, Acronis, Arcserve, Symantec, and more. • Citrix Specialist: Proficiency in Citrix Xen-Desktop, Xen-App VDI, and Netscaler, offering setup, migrations, and management. • Networking Pro: Expertise in handling firewalls, VPNs, and network policies, ensuring a secure and efficient network setup. • Remote Assistance: Proficient in using tools like Kaseya, N-able, and Screen-connect for efficient remote support. Client Testimonials: Windows Server Upgrade: "Dear Pankul, I hope this message finds you well. I wanted to take a moment to express my sincere appreciation for the outstanding work you've done in upgrading our Windows Server 2012 R2 to the latest version, Windows Server 2022. Your exceptional service and efficiency have not gone unnoticed, and I am truly impressed with the results." • Quick Troubleshooter: "Pankul is intelligent, personable, easygoing, and a knowledgeable troubleshooter." • Straightforward and Intuitive: "Straightforward, intuitive, and apt. No fuss, issue solved." • Cooperative and Available: "Pankul was the right person to achieve this work, cooperative and available all the time. Thank you once again." • A Trustworthy Partner: "I worked with Pankul for over 10 years. He started out as my IT director for the India Unit and grew in the company to occupy a Managing Director position. Throughout our journey, we bonded and became very good friends. Pankul's integrity and intelligence are unparalleled. He has a brain that learns faster than a quantum computing machine. Best of all, he uses the knowledge in a productive and honest way. He is a trustworthy employee, partner, and friend." Get in Touch: Let's explore how I can drive your success through technology. Feel free to reach out for a consultation or to discuss how we can collaborate to meet your unique IT needs.

I help businesses and professionals solve IT problems fast and reliably. With 10+ years of hands-on experience in IT Support, Microsoft 365, Azure, and Windows environments, I provide clear, effective remote solutions that keep your systems running smoothly. 🔧 What I can help you with: Remote IT Support & Helpdesk (Windows & networking issues) Microsoft 365 setup, troubleshooting & user management Outlook, email, and login issues Windows Server, Active Directory, DNS & DHCP Azure virtual machines, networking & basic cloud support Remote Desktop (RDP) setup and troubleshooting I have real-world experience working with end users and small businesses, so I understand how important fast response, clear communication, and reliable solutions are. ☁️ Certifications: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Network Engineer Associate Microsoft Certified: Microsoft 365 Fundamentals If you’re looking for a dependable IT professional who can fix issues quickly and explain things clearly, I’m ready to help.

Microsoft Certified Solutions Expert (MCSE) with over 10 years of technical experience. I am dedicated to providing top-tier IT support and solutions, utilizing my extensive expertise in cloud services, virtualization, and helpdesk operations, working with startups, Managed Service Providers (MSPs), and enterprise organizations. Go High Level expert in funnel design, automation, and email marketing Key Skills: *Cloud and Server Administration: Proficient in #Azure administration, #VMware, Microsoft M365 administration, #Windows and Linux server administration, #Microsoft Exchange Online and On-premise administration (Hybrid environment), #Google Workspace, and #Intranet. *Security and Networking: #Advanced knowledge of security systems, #networking installation and configuration, #Patch and OS deployment, #OS updates, and antivirus management. *Mobile Device Management (MDM): #Implementation and management of MDM software, #Device enrollment, #Configuration of device policies and procedures, #Application management, #Security monitoring and compliance, reporting, and auditing. *Go High level expert: #Funnels & Websites -Landing page design, website design, and funnel design -Building and customizing sales funnels and landing pages -Creating and managing Go High Level survey forms # Automations, Workflows, Calendar, and Email & SMS Marketing -Setting up email/SMS marketing campaigns and automation sequences -Troubleshooting email and SMS campaign issues -Automating customer SMS and email replies -Configuring calendar setups and automations # CRM, Pipeline & Sales Tracking, Reporting & Analytics -Managing contacts, leads, and customers in a centralized database -Tracking sales pipelines and managing sales stages -Generating and analyzing reports on campaign performance # Full Go High Level Technical Support -Integrating third-party apps like Zapier, Stripe, Twilio, and Mailgun -Configuring domain setup and DNS settings -Customizing dashboards and setting up accounts for agencies and clients -Fixing issues related to broken links, incorrect redirects, and form submissions *Helpdesk & Support: #Effective L1/L2 Helpdesk support, #Maintaining high service levels with 24/7/365 availability in line with SLA requirements, #Writing and maintaining technical blogs and articles related to O365 solutions and other technical topics. *Data Analysis and Management: #Proficient in Power Platforms (Power BI and Power Automate), #Report generation, and data analysis. *Workflows and Automations: #Creation of static and dynamic workflows, #Automating business processes. *Collaboration Platforms: #Zoom webinar host/moderator, #Microsoft Teams, Webex. *Tools & Platforms: Familiar with #System Center Configuration Manager (SCCM), #DocuSign, #ServiceNow, #JIRA Service Desk, #Zendesk, #ManageEngine Platforms (ADManager, ADAudit, AD Self-Service, Patch Manager), #Freshservice, and RMM tools like #ConnectWise, #SolarWinds, #ManageEngine, #NinjaRMM, and #Kaseya.

With over ten years of hands-on experience in IT support, systems administration, and network infrastructure, I have a strong technical foundation, problem-solving abilities, and a proactive approach to ensuring seamless IT operations. My experience spans across Windows and Linux environments, including Windows Server, in-house Systems, ERP systems, Accounting Systems, Active Directory, virtualization platforms such as VMware, and cybersecurity best practices. I also take pride in my ability to communicate effectively with both technical and non-technical users, ensuring that IT supports, not hinders, business operations. And as a VA for Property Management, I have experience supporting operations remotely, including managing schedules, coordinating tasks, handling emails, and keeping day-to-day workflows organized and on track. I’m highly comfortable using tools like Google Workspace, Breezeway, QuickBooks, Lodgix, Trello, Zoom, and Slack, and I’m always eager to learn new systems that improve efficiency. My strength is in staying detail-oriented, proactive, and reliable — whether it’s updating records, tracking performance metrics, or communicating with team members and clients. I enjoy helping teams stay organized behind the scenes, solving problems, and keeping operations running smoothly — and I’m confident I can bring that same support and energy to your company. Technology Skills • Networking & Security: DHCP Server, Active Directory, firewalls (Fortinet, Sophos, Cisco Meraki), routers, switches (Cisco, Fortinet), PABX telephone systems, network monitoring/security (SolarWinds). • ERP: NetSuite ERP, MYOB, QuickBooks. • System Administration: Windows Server, Active Directory (GP, DHCP, DNS Management), OS (Windows, Mac OS, Linux, Android), Office 365, and Google Workspace. • Programming & Web Development: VB.NET, Visual Basic, HTML, Basic PHP, CSS. • Property management: Breezeway, Lodgix. • Cisco Networking Fundamentals (CCNA-level knowledge) Routing & Switching: VLANs, Inter-VLAN Routing, Static Routing, OSPF, EIGRP, RIP LAN/WAN Technologies: Ethernet, trunking (802.1Q), (STP), EtherChannel Wireless Networking: SSID configuration, security (WPA2/WPA3), lightweight/ autonomous APs Network Security: Port security, ACLs, DHCP snooping, rogue device detection IPv4 & IPv6 Addressing: Subnetting, VLSM, NAT, DHCP configuration Device Configuration & Troubleshooting: Cisco IOS CLI • Strong Documentation & Policy Writing Skills • Clear Communication with Technical & Non-Technical Users • Problem-Solving & Critical Thinking • Project Management & Coordination • Ability to work effectively in remote and on-site environments.

Hi, I'm Tushar Khajuria. With around 3 years of full-time and freelance experience in IT support, I specialize in providing top-notch services to global customers. My expertise includes Office 365 setup, technical troubleshooting, creating SharePoint websites, G-Suite Workspace migrations, Intune setup, Zoom configuration, JIRA, and Power Automate workflows. I'm dedicated to delivering efficient and effective solutions tailored to your needs. Let's work together to achieve your IT goals!