⭐⭐⭐⭐⭐ I help CEOs, founders, and industry leaders build powerful personal brands backed by secure, scalable IT systems — while also supporting growing SaaS and service businesses to automate operations, reduce support load, and scale with confidence. I work with leaders and teams (15–50 users) to design, run, and optimize their online IT infrastructure: CRM, helpdesk, automation, payments, subscriptions, digital products, and secure collaboration systems. My work has helped teams cut response times by up to 60%, save 10–15 hours per week, and reduce SLA breaches and operational risk. Beyond development, we support visibility through professional social media design, SEO, and brand positioning, ensuring that when someone searches your name, your digital presence reflects authority and trust. 🧠 Fractional IT Management I’m an IT Support & Automation Specialist with 5+ years of experience, currently operating as a Technical Support Team Lead at enterprise scale and a Fractional IT Manager for startups and SMBs. I’ve supported organizations across SaaS, healthcare, consulting, education, and digital agencies, helping founders and leadership teams stay productive, secure, and focused — without IT becoming a bottleneck. Managing IT shouldn’t feel overwhelming for leaders. I bring enterprise-grade systems thinking into smaller, fast-moving environments so your business runs smoothly, securely, and predictably. 🛠️ Proven Experience (Almost 10,000 Upwork Hours) Over 9000+ Upwork hours, I’ve helped startups and SMBs with: ⚙️ IT Administration & Security Microsoft 365 & Google Workspace User provisioning, onboarding/offboarding Permissions, access control, 2FA Email security & deliverability (SPF, DKIM, DMARC) Backups, monitoring, uptime reliability 🎧 Helpdesk & Support Operations Zendesk, Intercom, Front SLA setup, escalation rules, macros Knowledge bases & SOPs CSAT tracking & support process optimization 🔄 Automation & SaaS Integrations Zapier, Make (Integromat), HubSpot workflows CRM pipelines & reporting dashboards Customer journey & lifecycle automations ☎️ Communication & Telephony RingCentral, Dialpad, Twilio Shared inboxes, smart routing, integrations 🌍 Remote Team Enablement Scalable onboarding systems Documentation & SOPs Workflow optimization for distributed teams 🖥️ Web & Infrastructure Support WordPress administration VPS / cPanel / CyberPanel / Hostinger Performance tuning & uptime monitoring 🎯 What Makes Me Different Clients choose me because I don’t just fix issues — I build systems that prevent them from returning. ✅ Operates at both leadership and execution level ✅ Long-term partner, not a one-off technician ✅ Clear communicator who translates tech into business outcomes ✅ Resilient problem-solver focused on root causes ✅ Fast turnaround with structured, documented delivery ✅ Trusted by founders who value reliability and discretion 🤝 Who I Work Best With If you’re a CEO, founder, ops leader, or support lead who needs a hands-on IT partner to build, run, and secure your digital systems — whether for a project, retainer, or fractional IT leadership — let’s talk.

Most Notion setups fail, not because of design, but because they’re not built around how a business actually operates. I don’t build “pretty dashboards.” I design scalable business systems that organize your operations, automate your workflows, and help you run your business with clarity. Hi 👋 I’m a Notion Expert, Notion Consultant, Notion System Builder, Attio CRM Expert and Workflow Automation Specialist helping entrepreneurs, agencies, and growing teams turn scattered tools into centralized, automated business systems. 💼 What I actually help you achieve Instead of giving you another workspace, I build systems that: ✔ Eliminate repetitive manual tasks with automation ✔ Organize your operations into clear workflows ✔ Centralize your data across Notion, CRMs, and external tools ✔ Scale with your business as you grow 👉 The result: less chaos, more control, and better decision-making ⚙️ What I can build for you I design fully customized Notion workspaces, automation systems, and dashboards tailored to your business: ✅ Notion CRM systems, Client Portals & Sales Pipelines ✅ Project Management & Team Collaboration Systems ✅ Business Operations Dashboards & Workflow Automation ✅ Knowledge Base, SOPs & Internal Systems ✅ Attio CRM to Notion Client portal ✅ Personal Productivity Systems & Second Brain setups ✅ Notion Websites, Portfolio Pages & Digital Products ✅ Custom Notion Templates for creators & businesses 🔗 Automation & Integrations I go beyond Notion by connecting your tools into one seamless system: ✔ Notion + Zapier + Make + n8n automation ✔ Google Sheets, Excel & API integrations ✔ CRM systems (ClickUp, Airtable, Monday, GoHighLevel) ✔ Automated workflows for leads, onboarding, and operations 👉 Meaning your system doesn’t just store information, it works for you automatically. 🔄 Migration & System Optimization I help you move and upgrade your current tools into a better system: ✔ ClickUp to Notion ✔ Asana to Notion ✔ Monday to Notion ✔ Airtable / Excel / Google Sheets to Notion ✔ Workspace restructuring & optimization ✔ Attio to Notion 🎯 Results you can expect ✔ A structured Notion system built around your workflow ✔ Automation that saves hours every week ✔ Clean dashboards for faster, smarter decisions ✔ Fully integrated tools with minimal manual work ✔ A system designed for long-term scalability 🧠 My expertise Notion Expert • Notion Consultant • Notion Developer • Notion Specialist Notion CRM Setup • Notion Dashboard Builder • Notion Database Design • Attio CRM to Notion Notion Workflow Automation • Notion AI Implementation Zapier Automation • Make (Integromat) • n8n Business Automation • Process Automation • Operations System Design ⭐ Why clients choose me ✔ Systems built for real business outcomes, not just aesthetics ✔ Strong focus on automation, scalability & usability ✔ Clear communication and reliable delivery ✔ Long-term thinking, I build systems that grow with you 💬 Let’s build something that actually works If you need a Notion CRM, automation system, dashboard, or full business workspace, I’ll help you turn your ideas into a system that saves time, reduces stress, and supports your growth. 📩 Send me a message, let’s build a system that works for your business. 🔍 Keywords (for Upwork search ranking) Notion expert, Notion consultant, Notion workspace setup, Notion system setup, Notion workflow automation, Notion CRM setup, Notion CRM expert, Notion dashboard builder, Notion database design, Notion project management system, Notion business system, Notion automation expert, Notion API integration, Notion Zapier integration, Make automation expert, Notion integration specialist, Notion productivity system, Notion second brain setup, Notion knowledge base, Notion SOP system, Notion team workspace, Notion collaboration tools, Notion startup system, Notion agency system, Notion client management system, Notion pipeline tracking, Notion sales CRM, Notion lead management, Notion onboarding system, Notion task management, Notion template creator, Notion digital products, Notion website builder, Notion portfolio website, Notion workspace optimization, Notion system migration, ClickUp to Notion, Asana to Notion, Monday to Notion, Airtable to Notion, Excel to Notion, business automation specialist, workflow automation expert, process automation consultant, operations system designer, productivity consultant, automation strategist, Attion to Notion, Attio CRM, Notion, Slack, GoHighLevel, Zapier/Make, Airtable, Loom

𝗨𝗽𝘄𝗼𝗿𝗸 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 🟢 100% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 🟢 100+ 𝗝𝗼𝗯𝘀 𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘁𝗵𝗲 𝗤𝘂𝗶𝗰𝗸𝗕𝗼𝗼𝗸𝘀 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀 𝗜 𝗰𝗮𝗻 𝗿𝗲𝘀𝗼𝗹𝘃𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂: 🔵 Keeping QuickBooks up-to-date and ready for tax time 🔵 Correcting errors that cause reports to be inaccurate 🔵 Catching up and/or cleaning up your QuickBooks 🔵 Fixing high or incorrect A/R balance 🔵 Remediate a high or incorrect balance in Undeposited Funds (aka Payments to Deposit) 🔵 Identifying and rectifying the problems causing high or inaccurate Sales figures 🔵 Reversing the errors causing paid invoices to still show as unpaid 🔵 Properly recording business expenses paid with personal funds 🔵 And more... I’m Gwen with Rocket City Tax Accounting LLC. In the last 15+ years I’ve helped many clients setup, cleanup, and maintain their QuickBooks. Successful business growth strategy requires accurate financial reports. So does timely completion of your business tax return(s). But unfortunately, most small business owners are juggling many responsibilities, and oftentimes accounting is not their thing. In my Portfolio section below I've posted videos which briefly cover a few of the jobs I've completed for happy clients, including cleanup/catchup and maintenance projects. 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: ✅ Elite QuickBooks Online Advanced ProAdvisor & QuickBooks Desktop ProAdvisor ✅ 15+ years of experience in accounting, bookkeeping, and tax prep (at CPA firms and companies) ✅ Experienced in QuickBooks - QuickBooks Online 10+ years, QuickBooks Desktop 15+ years. ✅ Strong attention to detail, tenacious problem-solver 𝗡𝗲𝘅𝘁 𝗦𝘁𝗲𝗽𝘀: 1️⃣ Schedule a Zoom video call to discuss your specific project requirements by replying to my proposal or sending a direct message. Then in Upwork Messages, you can click the small calendar 📅 icon in the upper right corner to access my calendar and schedule the meeting. 2️⃣ During this call let’s review your QuickBooks together via screen share. 3️⃣ After the call I’ll provide specific recommendations on how to proceed. 𝗜𝗳 𝘆𝗼𝘂 𝗵𝗶𝗿𝗲 𝗺𝗲 𝘆𝗼𝘂'𝗹𝗹 𝗻𝗲𝗲𝗱 𝘁𝗼: ➡️ Grant QuickBooks Accountant access (only Accountant users can undo account reconciliations). ➡️ Signup for my secure portal, TaxDome, for exchanging sensitive financial documents (I’ll send you an invite). ➡️ Upload bank and credit statements for all unreconciled months through TaxDome for added security. 📞 Schedule a Zoom video call today in the Upwork Messages screen 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗜 𝘂𝘀𝗲 𝗳𝗼𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀: 🟢 QuickBooks Online and Desktop (of course) 🟢 TaxDome secure client portal 🟢 G-Accon Google Sheets to QuickBooks for bulk import/export 🟢 SaasAnt - same as G-Accon but with different features 🟢 DocuClipper for bulk transaction extraction from account statements 🟢 DocParser - bulk extraction of invoice line items 🟢 Chat GPT for transforming text data into columns, for QuickBooks import 🟢 Patriot Payroll, Gusto Payroll, QuickBooks Payroll 🟢 Qbox - remote access to QuickBooks Desktop files 🟢 RightTool Pro for bulk transaction edit in QuickBooks Online 🟢 Zoom – video conferencing with clients 𝗢𝘁𝗵𝗲𝗿 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗜 𝘂𝘀𝗲: 🔵 Drake Tax for tax preparation 🔵 Calendly 🔵 Clickup 🔵 Adobe Acrobat Pro and Adobe PhotoShop 🔵 WordPress 🔵 Loom 🔵 Microsoft Word, Excel, Access, PowerPoint 🔵 Google Workspace

*** Proud of my UpWork Expert-Vetted profile, only granted to the top 1% — pre-screened by Talent Managers and experts in their field. *** As a Senior Learning Technology Consultant with over 250 successfully completed projects in the e-Learning Software Development industry, I bring over 14 years of experience in learning technology solutions. My expertise now encompasses the strategic integration of AI-driven learning technology tools to deliver advanced and more efficient strategies for implementation, administration, and enhanced user journeys for end users of Learning Management Systems (LMS). I have managed and lead Learning Tech Consultant, Project Management, Design, and Engineering Teams focused on LMS creation, customization, and implementations with systems such as Moodle, Capsule LMS, Totara, Mahara, Paradiso LMS, CrossKnowledge Learning Suite, LearnDash, LearnWorlds, eFront, and Talent LMS. Furthermore, I specialize in the creation of interactive SCORM courses using authoring tools like Articulate Storyline and RISE. My focus is on supporting the delivery, enhancement, and maintenance of Compliance Certifications and Continuing Education (CE or CEU) content and material via SCORM across various industries, now with a keen understanding of how AI can optimize these processes for all various roles within an LMS. I am committed to upholding the highest quality standards within organizations and ensuring the application of proven Learn Tech industry practices and best practices tailored to your specific LMS. I have a strong track record of providing impactful input to Fortune 500 corporations, State Universities throughout the US, government organizations, and global small and midsize businesses by optimizing live systems and guiding the evolution of internal processes, e-learning tools, platforms, and their content, now with an emphasis on leveraging AI for improved efficiency and user experience. I am deeply invested in continuous growth and contribute through leadership, process development, and detail-oriented Project Management skills as a bilingual Senior e-Learning Consultant and Learn Tech Project Manager for your team and project. I am particularly excited about leveraging AI-powered solutions to drive innovation and efficiency in your learning ecosystem and am eager to become a key contributor to the success of your organization and all projects we collaborate on. Digital Learning Solutions, LXP, LMS and e-Learning Content Services (including AI-Driven Enhancements): LMS Selection, Scoping and Implementation Consulting (including identification of AI-powered features and integrations) Upgrades (Moodle LMS / Totara LMS) Revamping sites or LMS LMS Administration and governance (including AI-driven automation and insights) LMS Theme Creation or enhancement LMS plugin development, creation, installation and maintenance (including AI-powered plugin recommendations) LMS Multi-tenant LMS Custom Development (including integration of AI functionalities) LMS Data integration (SSO, User Provisioning, Enrollment, and Completion records / Exports & Imports) LMS KPI Identification and Success Campaigns (leveraging AI analytics for deeper insights) LMS Localization and Translation LMS Mobile App creation & Implementation Salesforce and LMS Integration Woocommerce and LMS integration Magento and LMS Integration (Moodle, and Skyprep) Zoom, Webex, BBB and other meeting tools and LMS integration SCORM Interactive course creation for LMS Creation, enhancement and maintenance of Compliance Certifications, and Continuing Education (CE or CEU) content and material via SCORM (exploring AI tools for content generation and personalization) Ready to deploy and customize content sources (Videos, Interactive content, PDFs, eBooks, Study Material) Experienced in the Following Learning Management Systems LMS: Moodle, MyQuest, Capsule LMS, eFront, Totara, Mahara, Paradiso LMS, CrossKnowledge Learning Suite, Blackboard, LearnDash, IOMAD, Talent LMS, Matrix LMS, Litmos, Lessonly, LearnWorlds, Open Edx, Kajabi, Skyprep, Thinkific, and Ellis.

Chief of Staff | Senior Executive Assistant | Strategic Operations Partner for Executives, Professors & Thought Leaders Transforming Operational Chaos Into Clarity I partner with C-suite executives, university professors, authors, speakers, and public-facing leaders who need senior-level operational support—not just task-based assistance. My role is simple: I create structure, systems, and operational clarity so you can focus on your highest-value work. If you're looking for a trusted strategic partner who brings discretion, executive presence, and proactive, behind-the-scenes leadership, I'd welcome the opportunity to connect. Whom I Work Best With I am best suited for: • CEOs, Founders, Presidents, and C-Suite Executives • University Professors, Researchers, and Academic Leaders • Authors, Speakers, and New Thought Leaders • Boards of Directors and Executive Leadership Teams • Small Businesses and Startups Preparing to Scale • High-performing leaders overwhelmed by complexity who need order restored My clients are often brilliant visionaries who need an experienced operator to organize priorities, streamline operations, and protect their time. Experience & Authority With more than 20 years of experience as a Chief of Staff, Senior Executive Assistant, Operations Partner, and Events Manager, I have supported leaders across corporate, academic, nonprofit, entrepreneurial, and public sectors. My background includes supporting: • Brian Tracy and other globally recognized authors and thought leaders • UC Davis MSBA Academic Leadership Team • University of Connecticut faculty leadership • CEOs, COOs, SVPs, and Vice Presidents across multiple industries • High-profile public figures, elected officials, and government leaders • Startup founders navigating rapid growth and operational scaling I bring a unique combination of strategic thinking, operational excellence, diplomacy, and discretion to every engagement. Services Executive Operations & Chief of Staff Support • Executive calendar management and optimization • Inbox management and executive communications • Strategic planning and project coordination • Meeting preparation, follow-up, and accountability tracking • Board meeting coordination and governance support • SOP development and operational documentation • Process improvement and workflow optimization • CRM setup, cleanup, and management • HR: Post roles, screen candidates Executive Assistant Services • Complex travel planning and logistics • Vendor management and relationship coordination • Research and special projects • Presentation and document preparation • Client and stakeholder communications Event & Experience Management • Executive retreats and leadership meetings • Corporate conferences and workshops • Virtual and in-person events • Speaker coordination and logistics management • Vendor negotiations and contract management • End-to-end event execution Marketing & Business Operations • Marketing project coordination • Newsletter and email marketing support • LinkedIn management and thought leadership support • Systems implementation and optimization • Business process design and automation How I Work I do not operate as a reactive assistant. I function as a strategic extension of the executives I support. That means: • Anticipating needs before they become problems • Creating systems that scale with growth • Protecting executive time and energy • Communicating proactively and professionally • Bringing calm, organized leadership during periods of change and growth Clients frequently tell me they finally feel "caught up" after working together and are optimistic. Results & Reputation • 20+ years supporting senior leaders and executives • 50+ endorsements across LinkedIn, Upwork, and client testimonials • Long-term client relationships built on trust and discretion • Proven track record managing complex projects and high-visibility initiatives • Known for reliability, professionalism, and exceptional follow-through Technology & Platforms Google Workspace (Preferred) Microsoft 365 Slack, Zoom, Loom Trello, Asana, Notion, ClickUp HubSpot, ActiveCampaign, Mailchimp, FloDesk Gusto, BambooHR, TriNet Canva Pro, LinkedIn Sales Navigator ChatGPT, Claude, Gemini, Fathom, and AI-powered productivity tools Engagement Philosophy I intentionally work with a limited number of clients to ensure exceptional service and meaningful results. My clients hire me because they want more than administrative support—they want a trusted partner who can create order, maintain momentum, and help them operate at their highest level. Reach out for my calendar link. Current & Past Roles: Chief of Staff, Executive Assistant, Executive Operations, Strategic Planning, Board Support, University Professor Support, Academic Administration, Operations Manager, Project Management, SOP Development, Executive Communications, Event Management, Startup Operations, Business Operations, AI Productivity.

Tired of slow response times, growing ticket backlogs, and customers churning before they even reach success? That's where I come in. Aside Customer Onboarding guiding a new users/customers from contract to confident! I've managed support teams of 10–15 agents across multiple time zones, building the SOPs, playbooks, and onboarding systems that kept them performing consistently. What I deliver for SaaS teams: L1–L2 troubleshooting across web and software platforms — fast, clear, and accurate Root-cause investigation using logs, system checks, and product knowledge Clean escalation to engineering with full context (no vague handoffs, no dropped threads) Customer Onboarding guiding a new users/customers from contract to confident, self-sufficient, and growing, help make sure trust gets kept. Customer education that turns one-time issues into long-term confidence CSAT and retention focus, every interaction is a chance to reduce churn How I lead and scale support operations: Build SOPs, knowledge bases, FAQ frameworks, and onboarding documentation that reduce repeat tickets and ramp new agents in days, not weeks Coach and mentor support agents on tone, troubleshooting, and customer engagement Track and improve CSAT, response time, first-contact resolution, and escalation rates Standardize workflows so support quality stays consistent as the team grows Tools I work with daily: Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, Jira, Slack, Zoom, Google Meet, plus AI productivity tools (ChatGPT, Claude) to move faster without losing the human touch. Whether you need a senior IC who can handle complex tickets from day one, an onboarding specialist to guide a new user/customers to confidence, or a lead who can build out your support operation from scratch, let's talk about what your team needs.

When organizations face their most complex people, compliance, and communication challenges, they need more than an HR consultant. They need someone who has lived at the intersection of all three. I am a J.D.-trained HR strategist and licensed NBA/WNBA agent with 9+ years of experience building HR infrastructure, resolving high-stakes employee relations matters, and delivering workforce solutions that protect organizations legally while enabling them to scale. My clients get the kind of counsel that was previously only available to organizations large enough to maintain a full legal and HR department simultaneously. **What I bring to your project** ⚖️ Most HR consultants know policy. I know policy, employment law, and how a judge reads a paper trail. That combination means every framework I build, every investigation I conduct, and every compliance audit I deliver is defensible from the first document to the last. **Three areas where I deliver results** 🛠️ **HR Infrastructure & Compliance** Building employee handbooks, policy frameworks, and onboarding systems from scratch for startups and scaling organizations. California multi-state compliance, AB5/ABC Test audits, and audit-ready documentation across 185+ client engagements with zero regulatory findings. **Employee Relations & Investigations** 🔍 Managing complex ER matters end to end, from intake through resolution, with the legal grounding and human judgment that produces fair, defensible outcomes. I coach leaders through the hard conversations and build the documentation discipline that protects the company before it needs protecting. **Training & Learning Design** 🎓 MS-HRM specialized in Online Learning Innovation and Design. I design and deliver virtual training programs for managers and frontline teams that produce behavioral change, not just completion certificates. Train-the-trainer delivery, manager transition coaching, and microlearning systems built for organizations where training windows are tight. **Content, Writing & Legal Research** ✍️ My B.A. in Communication Studies with a Mass Media emphasis and J.D. training combine into a writing and research capability that most freelancers cannot replicate. I have produced original research reports on employment law trends including FLSA, written longform LinkedIn articles across labor economics, public policy, leadership philosophy, and sports agency contract architecture, and built a published catalog of 14 articles across 7 content verticals. I write with the precision of a trained legal researcher and the accessibility of a practitioner who has spent years translating complex subject matter for non-specialist audiences. **Content services I deliver** 📝 Original research reports grounded in primary sources, government databases, and survey data. Legal and HR policy writing. Thought leadership articles and ghostwriting for executives and founders. Resume re-engineering and career repositioning documents. E-commerce and business program evaluations. Employer brand content and internal communications. **Social Media & Digital Presence** 📱 I have been building and monetizing social media audiences since 2010, before most of today's scheduling and analytics tools existed. I currently manage three active brand voices simultaneously across Instagram, TikTok, LinkedIn, and Threads, generating 1.8M+ views monthly without paid promotion. I write platform-native copy, direct AI-assisted visual and video production, and use performance data to refine what gets published. For clients who need social media strategy, content creation, brand voice development, or audience growth without buying fake reach, I bring 15+ years of real execution. **AI-Enabled Workflow Design** 🤖 I use AI as a daily working tool, not a novelty. I build AI-assisted content pipelines, research workflows, and document production systems that compress what used to take days into hours without sacrificing quality or accuracy. If your team needs help designing AI-integrated workflows for HR, content, or communications functions, that is a service I deliver directly. Pacific Time Zone. Remote-capable. Available for project-based and ongoing engagements. Ready to discuss your situation? Send me a message and let's identify where the gaps are.

🎯 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 • Technical Writing & Documentation: SOPs, policies, procedures, playbooks, and user guides that ensure consistency and compliance. • Strategic Management Consulting: Guidance for scaling businesses, C-level support, and operational strategy. • Training & Learning Development: Design and delivery of engaging training programs, virtual, in-person, or hybrid. • Course Facilitation: Instructor-led training, workshops, and online course delivery. • Instructional Design & Technology: Course creation for e-learning, blended learning, and self-paced programs. • Process Engineering & Optimization: Streamlining workflows for greater efficiency and productivity. • Coaching & Advisement: Leadership coaching and strategic advice for business growth. 📌 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 As the CEO of Document Doctors, LLC, I have worked with a wide range of clients, from scaling startups to enterprise organizations, helping them optimize their operations, standardize processes, and elevate their training capabilities. My experience spans healthcare, finance, real estate, construction, manufacturing, retail, quick service restaurants, and more. I've also designed and delivered training for clients in various formats. Live, virtual, and self-paced, ensuring that learning is accessible and impactful. ✅ 𝗪𝗵𝘆 𝗖𝗵𝝾𝝾𝘀𝗲 𝗠𝗲 • Clear, concise, and compliant documentation that enhances efficiency. • Training programs tailored to your team’s needs and learning styles. • Strategic insights to help your business scale effectively. • 25+ years of cross-industry experience, from small businesses to enterprise clients. • Proven expertise in both technical writing and training design. Keywords: technical writer, SOP writer, policy and procedure development, training and course facilitation, instructional design expert, learning and development consultant, process optimization specialist, strategic management consulting, virtual training expert, in-person training facilitator, training course designer, e-learning content developer, training program creation, process documentation specialist, consulting for scaling businesses, Trainual Certified Partner, hybrid learning solutions, standard operating procedures, C-level strategy advisor, workflow optimization.

👋 Hello! I'm Alistair, an e-learning content developer with 15 years’ experience of creating beautifully designed ELearning content for global brands. I specialise in crafting engaging, graphic ELearning content which reflects your brand. I always aim to provide a consistent, personal service that is trusted and really appreciated by my clients, as you can see below. My clients tell me that my digital learning content is delivered on time to meet their deadlines. My delighted clients include: *TikTok * Denny's * Estee Lauder * AstraZeneca * Morgan Stanley * Unilever My Clients Say: I'm grateful for the incredible feedback received from my clients: “Alistair is great! Always available and performed very well. We can only recommend him.” (TikTok) “Alistair was a joy to work with. He made quick changes when our company changed the direction of their requests. Alistair met all deadlines ahead of schedule and were flexible and receptive to our edits.” (Girl Scouts) “I would highly recommend Neon Learning for any project, large or small. Alistair is an incredible problem-solver, very responsive, and produces a high-quality product every time.” (Laura Campion Learning & Training Specialist, Pfizer) “Neon Learning were extremely helpful and demonstrated great flexibility and professionalism.” (Ingram Micro) "Alistair has a great design aesthetic, so not only is the content quality, it looks great too." (Sam Worobec Co-Owner, Training Simplified) "I especially appreciate Alistair’s collaborative approach and patience to get complex projects across the finish line successfully!" (Brittany Odoms Executive Vice President, Genius Academy) More on My ELearning Solutions: So, what can I do for you? Anything and everything e-learning related, and in particular: • ELearning Content Development: with custom interactions, engaging animations, unique design elements, and intuitive navigation. • Transformed PDFs, PowerPoints and Manuals: turn your static PDFs, PowerPoint decks, manuals and guides into interactive, engaging online courses. Exported in SCORM format to integrate seamlessly with your LMS. • Branded ELearning Templates: customisable with quizzes, drag-and-drop elements. Helping you elevate your inhouse training. • Elearning Consultancy: I analyze your unique digital learning needs. This includes Articulate Storyline, Rise 360 and Adobe Captivate development requirements. • SCORM Issue Diagnosing and Setup. • Diverse LMS Set Up and Configuration: including Thinkific, TalentLMS, Cornerstone and more! I can also help you with Vyond Video Creation and Adobe Captivate Development. To explore my work and learn more about my approach at Neon Learning, please look at recent projects in my portfolio below. Book a Consultation now to transform your company’s ELearning! Warm regards, Alistair

𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦 ➣ Studied GAAP Accounting Principles, 2015 ➣ Top-Rated Upwork Freelancer, 2016 ➣ QuickBooks Online ProAdvisor, 2017 ➣ Authorized IRS eFile Provider, 2018 ➣ IRS AFSP, 2019-2026 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 I have worked for a decade to repair the financial records of businesses in nearly every state in this country. Many of the professionals I have had the pleasure to meet have done so while traveling around the globe. My clients are Doctors, Lawyers, Accountants, Churches, Educators, Artists, Influencers, Landlords, Developers, Pilots, Mechanics, Restaurants, Gyms, Designers, and you? M&A support up to $100M 𝗧𝗥𝗨𝗦𝗧 I respect your privacy, and I value your trust. Therefore, I have taken extensive precautions to prevent unforeseen complications. All files are password-encrypted upon download. All critical access points require redundant multi-factor authentication. My work is never outsourced. IRS 4557 Compliant.