Having 7+ years of experience with a US-based healthcare tech company, I specialize in Healthcare IT with a strong focus on QA and software development in test. I ensure that every product meets quality, compliance, and performance standards while supporting business and clinical needs. In Healthcare IT, I have worked on EMR workflows, FHIR integrations, and patient record management, with expertise in clinical workflows. My work always prioritizes HIPAA compliance and data security. I also bring experience supporting US-based teams, making me comfortable with distributed collaboration and delivering within regulated environments. On the AI side, I have built automations and agent-based workflows that reduce manual effort for users. A recent project included developing an AI-powered SOAP note generator from recordings, designed to save clinicians time and improve accuracy. My focus is always on practical solutions that simplify processes and enhance usability. My current role is Project Manager, where I lead an engineering team and deliver high-quality AI-driven projects. As a Certified Scrum Master, I bring Agile coaching skills that keep teams aligned, efficient, and results-oriented. Key Skills Healthcare IT solutions & system integration AI apps, automations & agent systems Software development in test (QA-focused) Agile Coaching (Certified Scrum Master) Project Management for Software Development & Testing Quality Assurance Strategy and Consulting

Most program managers can track the work but can't tell when an engineer's estimate is off or a technical plan doesn't add up. I can, because I came up as an engineer and still build today. I bring 20+ years running product, program, and delivery for teams from startups to Microsoft and Expedia, and I currently build and run two live platforms on AWS. When I manage a technical project, I understand it from the inside. I own delivery end to end: turning vague requirements into a clear plan, running cross-functional teams, keeping the client and the engineers aligned, and driving the work to done. I surface risks early and bring options, rather than reporting the fire after it starts. What I do: * Technical program and project management: multi-team delivery, timelines, budgets, scope * Technology strategy: roadmaps, architecture direction, and build-vs-buy decisions that balance cost, scale, and security. Work I have owned since my Senior TPM days at Expedia and Microsoft * The business-to-engineering bridge: translating what stakeholders want into what teams build, and back * Agile and Scrum delivery: standing up boards, running the ceremonies, keeping backlogs honest * Client-facing delivery: discovery, status, executive reporting, hard news delivered early and calm * AI-enabled delivery: I build with AI daily and use it to move faster Selected proof: * Founder of two live production platforms, built and operated end to end on AWS * Led cloud modernization for enterprise clients, legacy systems to event-driven, self-healing architecture * Director of Engineering, $15M P&L, 15-person org, scaled a startup MVP to an enterprise platform serving 700+ partners * Senior TPM and engineering leadership at Microsoft, Expedia, and security-focused data platforms with government clients * US Patent holder, 9705905, sandboxed plug-in execution Certifications: AWS Certified Solutions Architect • Certified ScrumMaster (CSM) • Achievement Driven Project Management (AdPM) • Microsoft Azure Fundamentals Available for project, program, and delivery engagements. Let's talk about what you're trying to ship.

🥇 Top-Rated Technical Project Manager | Product Manager | Operations Manager | PMP Certified | 9+ Years of Experience | Trusted by Governments & Fortune 500 Companies I am a Certified Agile Project Manager (PMP) with 9+ years of experience successfully leading IT, SaaS, Healthcare, FinTech, and Government projects. My expertise lies in project planning, execution, compliance, and delivery, ensuring initiatives are completed on time, within budget, and aligned with business objectives. I have worked with Fortune 500 companies and government entities (UAE, Bahamas, USA, and KSA), managing global teams and implementing structured project management practices. Skilled in JIRA, ClickUp, Monday, and MSP, I streamline execution, foster collaboration, and provide full project visibility to stakeholders. 🔑 Core Competencies ✅ Project Management Tools: JIRA, ClickUp, Monday, MSP ✅ Agile & Waterfall Methodologies – Sprint planning, backlog management, risk mitigation ✅ Compliance & Standards – HIPAA, SOC2, secure frameworks for regulated industries ✅ Technical Project Delivery – WBS, Gantt charts, resource allocation, budgeting ✅ Cross-Functional Leadership – Coordinating development, QA, design, and operations teams ✅ Strategic Execution – Roadmaps, release management, stakeholder reporting I take a proactive and results-driven approach, ensuring every project is executed with clarity, accountability, and measurable impact.

PROFILE Expert in complex enterprise software, agile methodology, and running remote teams, with the skills to take enterprise level software from concept to release and revenue growth. - B2B SaaS software expert - Developing new products 0 to 1 - Coaching and implementing Agile methodology

I am an Operations Lead, Sr. Product Manager, and Certified Agile Leader with more than 8 years of experience across diverse industries, including SaaS, healthcare, fintech, ecommerce, marketing and most recently, AI. I am a Certified Scrum Master, PMP and AIPMM

I am an Atlassian Certified Administration Expert with 15+ years of experience designing, migrating, and optimizing complex Atlassian Cloud environments. 🏆 Expert-Level Certifications: 🔥 Atlassian Certified Administration Expert 🔥 Atlassian Certified Agile DevOps Specialist 🔥 Atlassian Certified ITSM Specialist 🔥 Atlassian Certified Teamwork Collection Specialist 🎖 Additional: ACP-120, ACP-300, ACP-600, ACP-620, ACP-920 What do I Do? =========================================== ✔ Jira Cloud setup & architecture ✔ Jira Service Management (ITIL-aligned implementation) ✔ Server → Cloud migrations ✔ Advanced workflows, automation & permissions ✔ Instance audit, cleanup & optimization ✔ Marketplace apps (ScriptRunner, Xray, Zephyr, Tempo) ✔ Integrations (Slack, Microsoft Teams, Azure DevOps) I’ve supported 30+ organizations in building scalable, clean, and high-performing Atlassian Cloud environments. If you need a trusted Jira Cloud & JSM expert to build, fix, migrate, or optimize your setup — I’m ready to help.

🚀 Expert-Vetted AI Product & Project Manager (Top 1% freelancer on Upwork) | PMP | 13+ Yrs I help SaaS, Fintech, and EdTech teams deliver scalable web/mobile apps, optimize workflows with AI, and launch faster using Agile, Scrum & low-code tools like ChatGPT. Are you seeking a seasoned professional to drive your projects to success? Look no further. My unique skill set combines technical proficiency with a deep understanding of Agile and Waterfall methodologies. Here's why you should consider me for your next project: 🚀Proven Track Record in ChatGPT Utilization I'm not just a Project Manager; I'm a ChatGPT expert. I've harnessed the power of AI to streamline processes, enhance team collaboration, and optimize product development cycles. My track record speaks volumes. 🌐 Versatility Across Industries My extensive experience spans diverse domains, including Banking, E-commerce, Healthcare, and more. I've successfully managed projects in these sectors, adapting to unique challenges and delivering exceptional results. 🔄 Agile and Waterfall Mastery Whether your project demands the flexibility of Agile or the structure of Waterfall, I've got you covered. As a Scrum Master, I adhere to Agile best practices, maximizing team efficiency and product value. 🔧Technical Proficiency I'm not just a manager; I'm hands-on. From strategic planning to technical documentation writing, QA testing to product launch, my expertise as a Business Analyst ensures clarity in requirements and stakeholder alignment. My ability to craft detailed technical documents ensures a seamless transition from planning to execution. 🏆Leadership That Delivers My strong leadership and communication skills are your guarantee that projects will be on time, within scope, and within budget. I've led cross-functional teams to deliver exceptional products within multinational landscapes. 🤝 Seamless Collaboration I've closely collaborated with designers to enhance UI/UX, managed product backlogs, and ensured seamless delivery with development teams. I understand the importance of teamwork in project success. 🌟 Domains of Excellence My excellence extends across various domains, including: ✅ Banking & E-commerce, ✅ Payroll system for US market, ✅ Education, ✅ Human Capital Management, ✅ Healthcare, ✅ Secure Communication Platforms (email/phone), ✅ 3rd Party Integrations, SSO Integration (Okta, PING), ✅ No-Code and Low-code Projects and more. With a hands-on approach, I ensure that every product or project I oversee meets the highest standards from conception to launch. Let's work together to turn your vision into reality. 🔑 Upwork Keywords: Agile Project Management, Product Management, Digital Project Management, Scrum, Kanban, SaaS Product Management, AI Product Management, Workflow Automation, ChatGPT, ClickUp, Jira, MVP Strategy, Product Roadmap, UX Collaboration, Technical Documentation

𝐂𝐑𝐌𝐬, 𝐀𝐏𝐈𝐬, 𝐒𝐚𝐚𝐒, 𝐅𝐢𝐧𝐭𝐞𝐜𝐡, 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐜𝐞 ➝ 𝐈 𝐭𝐚𝐦𝐞 𝐭𝐡𝐞𝐦 𝐚𝐥𝐥. 5 Years in leading Software products. ➡ Technical PM here with experienced in: Slack - Wordpress Handling - CMS systems - Full-stack Projects Management. 𝐘𝐨𝐮 𝐂𝐚𝐧 𝐇𝐢𝐫𝐞 𝐌𝐞 𝐅𝐨𝐫 🟢 Product Management Discovery → Roadmap → Delivery 🟢 Agile Project Management Scrum, Kanban, Sprint Execution) 🟢 User Stories, Backlog Grooming and Jira + ClickUp Management 🟢 SaaS and CRM Implementations = Salesforce, HubSpot, GoHighLevel 🟢 Product Launch Execution 𝐒𝐩𝐞𝐧𝐭 𝟒 𝐲𝐞𝐚𝐫𝐬 𝐰𝐢𝐭𝐡 ✧ Business Analysis & Workflow/Process Design ✧ Software Integrations ✧ Team Leadership (Dev, Marketing, Ops) ✧ eCommerce & Automation Projects 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Agile · Scrum · Kanban · Product Management · Technical Project Management · Jira · ClickUp · Asana · Salesforce · HubSpot · GoHighLevel · Miro · SaaS · CRM · GTM Strategy · User Stories · Roadmaps · Process Optimization · API Integrations · Fintech · eCommerce 𝐖𝐡𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐦𝐞 ➤ I manage teams, timelines, and delivery. ➤ I focus on outcomes

With ~15 years of IT, telecom and technology consulting experience, I help businesses successfully plan, execute, and deliver complex projects on time and with precision. I have worked with top global companies like Ernst & Young (EY), Accenture, Capgemini, and Tata Consultancy Services (TCS), leading projects across Europe, USA, Middle East, Southeast Asia, and India. My client-facing roles have included Project Manager, Scrum Master, Product Owner, Business Analyst, Strategy Consultant, Data Analyst, and Solution Designer. My work experience includes working with diverse groups of stakeholders, functions, products and services. It comprises projects mainly in the areas of IT strategy, Post-Merger Integration (PMI), Commercial Due Diligence (CDD), Digital Transformation, Customer Experience Strategy, Cost Transformation, OSS BSS Transformation and Analytics. My Expertise: • Stakeholder Management/Client Relationship • Program & Project Management (MS Project, MS Excel) • IT Strategy and Operating Model • Commercial Due Diligence (CDD) • Post-Merger Integration (PMI) strategy and execution • Business Analysis (Rally, IBM ReqPro, HP ALM, MS Visio) • Data Modeling & Functional Designing (UML, Case Wise, Sparx EA) • Data Analysis & Processing (SQL, MS Excel, Informatica) • Data Visualizations (Tableau, Microstrategy, MS PowerPoint) • Delivery Methodologies (Agile, Lean, Waterfall) • Telecom Industry (eTOM) – OSS BSS – Service Fulfilment, Service Assurance, Billing I hold an MBA from Symbiosis International University and a BE in Engineering from M. S. University of Baroda. I’m also a Certified Scrum Product Owner (CSPO). If you are looking for a reliable, detail-oriented, and experienced partner to manage your next digital or IT project, let’s connect!

If a process only works because someone remembers to do it manually, it isn't a process. It's a risk. Most clients reach out when the systems they built no longer match how the business actually runs. A lead falls between platforms. A payment goes through but onboarding never starts. An automation that worked fine six months ago starts failing with real customers. Reporting stops making sense. The problem is almost never the tool. It's the workflow design underneath it — the logic that made sense when the business was smaller but hasn't kept up. I find that. I fix it properly. Then I rebuild it so it holds. What I Work On CRM & Client Operations: CRM implementations covering the full client lifecycle — from lead capture to onboarding, payments, and customer management across GHL, Dubsado, Attio, Nimble, HoneyBook, and Monday platform Business Systems: Airtable and ClickUp implementations that give teams real operational visibility; dashboards, workflow design, process documentation, reporting, and accountability systems built around how the business actually operates. Automation, AI & Integrations: Automation and AI systems built with Make, Zapier, n8n, APIs, webhooks, Claude, and ChatGPT from workflow automation and data synchronization to reporting, routing, and operational intelligence. Fintech & Payment Systems: Stripe and beel integrations, recurring billing, subscription management, payment automation, loan lifecycle automation, mortgage operations, financial workflows, and revenue reporting systems. Digital Operations & Growth Infrastructure: Shopify operations, GTM implementation, Meta Pixel troubleshooting, conversion tracking, attribution audits, marketing automation, funnels, and lead generation systems. Recent Work Loan Lifecycle Automation System: A lending business was running operations across disconnected tools with manual handoffs at every stage. I connected GHL, Arive, ClickUp, APIs, and Zapier into one operating workflow. The loan journey is now standardized and the team spends significantly less time on administration. Multi-Vendor Lead Management Portal: Built an Airtable and Softr platform for a business managing leads across multiple vendors and sales teams. Visibility was fragmented and reporting was manual. The platform now gives each stakeholder role-appropriate access and centralizes reporting in one place. Dubsado Enrollment & Onboarding System: A service business was managing client enrollment, payments, and onboarding manually across spreadsheets and email. I rebuilt the entire flow in Dubsado. What previously required manual follow-up across multiple stages now runs automatically from inquiry through onboarding. Assessment Funnel & Course Delivery System: Built an end-to-end sales funnel and course delivery system for a wellness business, including score-based quiz logic, Stripe payment processing, automated course access delivery, and integrations across Systemeio, Carrd, Zapier, and GoDaddy. The entire customer journey — from assessment to purchase to course access — runs without manual intervention. What Clients Say "Rahul is one of those rare people who not only understands the technical side but also thinks along with the business objectives behind the project. He consistently looked for practical solutions and was willing to go the extra mile to get things working." — Website, Funnel & Automation Project "He not only built and tested the system flawlessly but went above and beyond by conducting a full performance audit to uncover deeper mobile speed issues impacting conversions. His ability to diagnose root causes — not just surface problems — demonstrates strong technical expertise and a results-driven mindset." — GHL Performance & Conversion Optimization Project "I only used a small fraction of his capabilities. Rahul has extensive knowledge of AI, automation, websites, funnels, and digital business systems." — Social Media & Business Systems Project Certifications - Make Certified Agent Builder - Make Advanced Certification - Zapier Certified - Notion AI Certified - Certified Scrum Master How I Work I audit before I automate. I document before I scale. I test with real data, not sample records. Most problems I'm hired to fix were caused by someone building quickly without fully understanding how the business operates. I spend time on the workflow first; the dependencies, the exceptions, the edge cases, before touching a single field or automation. When I see a better path than what was originally scoped, I flag it before building, not after. If you're dealing with broken automations, disconnected systems, onboarding problems, or a CRM that no longer reflects reality: tell me what's happening. I'll tell you where the bottleneck is and exactly how I'd fix it.