I have extensive supervisory and team lead experience across call center operations, workforce management, project management, program management, vendor operations, and enterprise transformation environments. My experience includes direct supervision of frontline employees, leadership of team leads and supervisors, and indirect leadership of cross-functional project teams, vendor teams, analysts, technical resources, and business stakeholders. At Aditya Birla Minacs / General Motors, where I worked from approximately 2002 to 2012, I gained my earliest and most direct supervisory experience. I served as a Team Manager, Operations Manager, and interim Workforce/Resourcing Manager in a large contact center environment. I supervised customer service teams, team leads, and frontline representatives supporting inbound and outbound operations. At peak scale, I managed approximately 10 team leads with about 15 representatives each, totaling roughly 160 direct and indirect personnel. The broader operation supported multiple sites across the United States, Canada, Argentina, and Manila, with approximately 20 leads and 500 agents. My duties included coaching team leads, monitoring performance, managing attendance and adherence, reviewing quality results, supporting hiring and onboarding, resolving escalations, and ensuring teams met service-level, productivity, and customer experience goals. I also supported the performance management lifecycle, including coaching, feedback, performance reviews, promotions, corrective action, and retention initiatives. One key achievement was developing a Performance Coach Program that helped reduce annual CSR turnover below 9% and contributed more than $1 million in additional annual client revenue through improved retention and performance. From approximately 2008 to 2012, as interim Workforce/Resourcing Manager, I led workforce planning and scheduling functions across large contact center operations. I managed forecasting, staffing models, shrinkage analysis, scheduling strategies, and resource requirements across multiple sites. I also developed algorithms to compare actual shrinkage against forecasted shrinkage and identify future staffing needs on weekly, monthly, and quarterly bases. This required leading analysts, advising operations managers, coordinating with senior leaders, and ensuring staffing strategies supported business demand and service levels. At TxTag / Xerox / Conduent, I gained additional leadership experience in workforce and call center operations supporting public-facing customer service functions. My responsibilities included workforce forecasting, schedule management, call volume planning, operational support, and coordination with customer service leadership. This role required leading through influence, advising operations teams, supporting supervisors, and helping ensure frontline teams were staffed to meet demand across phone, email, and related service channels. At Charter Communications / Spectrum, I led project teams during the implementation of the Nexidia speech analytics platform. My responsibilities included coordinating operations, IT, vendor resources, business stakeholders, and contact center leadership. I organized workstreams, assigned tasks, tracked progress, managed risks, communicated status, and ensured contributors remained aligned on deliverables. At CACI International, where I worked as a Project Manager from 2021 to 2022, I led project teams supporting NIWC-Pacific programs. My duties included coordinating technical resources, managing schedules, tracking deliverables, supporting budget oversight, identifying risks, and communicating priorities, deadlines, dependencies, and mission expectations in a government-supported environment. At Meta, where I worked as a Program Manager from 2022 to 2023, I led a core team of two leads and several analysts supporting data collection, documentation review, vendor performance analysis, and process improvement. I directed team priorities, reviewed work outputs, organized analysis efforts, and ensured deliverables were completed accurately and on time. At Google Fiber, where I worked as a Regional Senior Program Manager from 2023 to 2024, I led regional operations involving installation vendors, repair vendors, field teams, vendor managers, and cross-functional partners. I managed operational performance across more than 20 installer and repair companies in Central Texas, monitored SLAs, coordinated capacity, forecasted workload, improved processes, and supported operational budgets exceeding $10 million annually.

Hi my friend, I am the most unstoppable project manager/scrum master you will find here because i have focus on value deliverables, high performance outcomes and coach people. Around 14 years of professional experience in IT as Scrum Master, BA, Project and Program Management (PMO), acting with budget, scope, time, quality and resource management. I work with Product Backlog Management, People Management, IT Service Management, Corporative and Strategic Governance, and Lean-Agile methodologies (WATERFALL, SCRUM, KANBAN, SAFE, LEAN and OKR). I drive the company to achieve the goals delivering value and make sure that people can grow by theirselves with my knowledge and skills. In additional, I have been acting as personal and professional Coach and accredited by ICF. I’m analytical, hands on profile, organized, communicative e innovative person. See below my certificated: Agile Coach - PACC SAFe 6 Agilist KMP - Kanban PSM I (Scrum Master) Management 3.0 CLF - Lean Inception Cobit 5 Itil V3 White Belt JIRA I hopefully work with you soon. Best Regards.

Enterprise Transformation & Technical Program Leader with 18+ years of experience directing global enterprise system modernization and large-scale digital transformation across healthcare, financial services, and retail organizations. Proven track record overseeing complex multi-region programs involving ERP modernization (SAP, JD Edwards, Workday), enterprise integrations, data platforms, and AI-enabled digital capabilities. Known for aligning enterprise architecture, engineering, and business transformation initiatives while governing multi-program portfolios exceeding $400M. Experienced leading global program governance, executive steering committees, and cross-functional delivery teams to ensure enterprise initiatives progress from strategy through technical implementation and operational adoption.

Tony is a human performance coach, focused on helping entrepreneurs transition from the corporate life and the grind of the side hustle to a fully intentional life by design. Tony is a fractional CFO, helping clients gain financial clarity on their numbers and gaining financial freedom by putting Profit First. Tony is an entrepreneur and multifamily real estate investor with more than a decade of experience in acquisition, underwriting, contract negotiation, due diligence, syndication, capital raising, construction & renovations, operations, asset management, and overall asset strategy implementation. Tony is a seasoned management consultant, utilizing 25 years of experience advising clients on project portfolio investment management. He holds higher education degrees in Engineering and Construction Management.

I am a seasoned Senior Scrum Master and Project Manager with over 21 years of IT experience, driving successful delivery of complex programs across Banking, Telecom, Healthcare, and Content Management. I have led more than 15 Scrum projects and managed over 10 end-to-end programs, ensuring alignment with strategic business goals. My expertise in SAFe 5.0 and Agile/Scrum frameworks empowers me to coach teams effectively, remove impediments, and facilitate PI Planning. I excel in stakeholder collaboration, bringing clarity and structure to projects while fostering an environment of continuous improvement. If you are looking for a proven leader capable of navigating complex challenges and delivering results, let’s discuss how I can contribute to your success.

I am a senior IT Solutions Developer, Leader, and executive coach with over 30 years of experience in driving technology initiatives and enterprise transformations across various industries, including healthcare and logistics. My expertise lies in BI, Data Governance, Data Analytics, IoT, ERP, and cloud technologies, where I focus on aligning technical solutions with business strategies. I specialize in turning around struggling projects and ensuring high-stakes initiatives stay on track, delivering measurable results. Notable achievements include a significant overhaul of a BI platform that protected nine-figure revenue and a pioneering data governance program that enhanced decision-making. As a SAFe Certified Practice Consultant, I also provide Lean-Agile product development training to help teams improve efficiency. Let's connect to discuss how I can bring value to your organization and drive successful outcomes for your projects.

I am dedicated to building tools and workflows that save time and enhance productivity. I streamline IT project management processes to drive efficiency and compliance. With 8 years of experience in sectors like insurance, banking, and logistics, I excel at automating manual tasks to reduce admin workload by up to 90%. My expertise includes end-to-end program governance, RAID management, budget oversight, and delivering comprehensive reporting for global programs with teams of up to 600 FTEs. If you need a results-oriented PMO consultant who can turn complexity into clarity, let’s connect. I look forward to discussing how I can contribute to your project's success.

I specialize in technical leadership and product management with over 8 years of experience at the intersection of generative AI and model evaluation. My expertise lies in structuring evaluation frameworks for GenAI, ensuring the quality, bias, robustness, and security of models in regulated sectors. I have successfully led continuous monitoring processes and the integration of LLMs and multimodal models in a major health operator. My consulting background includes direct client engagement on data and agile transformation projects for financial services and energy companies. With a strong technical foundation in Python and ML pipelines since 2016, complemented by recent certifications in AI Product Management, I am equipped to drive impactful solutions. Let’s connect to explore how I can add value to your project and contribute to your success.

SR. PROJECT MANAGER/ SCRUM MASTER * Certified SAFe 5 Scrum Master professional with 15+ years of experience in product and project management, product development and technical project leadership seeking to leverage background into a director level position. * Accomplished leader known for engaging executive leadership and senior level management in project planning, delivery, and business alignment. * Expert in utilizing Scrum and Kanban to facilitate team events, support program execution and coach Agile teams. * Proven ability to develop and implement project management processes and practices that improve efficiency and reduce costs. * Led successful implementations of Workday HCM (Human Capital Management), Recruiting, Payroll and Finance. * Industry knowledge and strong utilization of Rally Agile on Big Data Security Projects, IT consulting, and vendor management. AREAS OF EXPERTISE SAP: Success Factors, SAP: ERP, SAP FICO-Finance and Control, SAP PP: Production & Planning, SAP XI: Exchange Infrastructure Salesforce: Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, CRM (Customer Relationship Management) Big Data Security Projects

I am a Senior Solution Architect with over 12 years of experience in delivering cloud solutions and software engineering excellence. Currently, I leverage my expertise at a leading cloud services platform, where I design scalable architectures and drive impactful digital transformations. My career spans various roles, including Consultant and Scrum Master, allowing me to blend technical skills with agile methodologies effectively. I thrive in dynamic environments, working closely with cross-functional teams to deliver innovative solutions that enhance operational efficiency and user experience. If you are looking for a strategic partner to elevate your project's performance and navigate complex challenges, I am eager to collaborate and help you achieve your goals.