I am an Atlassian Certified Administration Expert with 15+ years of experience designing, migrating, and optimizing complex Atlassian Cloud environments. 🏆 Expert-Level Certifications: 🔥 Atlassian Certified Administration Expert 🔥 Atlassian Certified Agile DevOps Specialist 🔥 Atlassian Certified ITSM Specialist 🔥 Atlassian Certified Teamwork Collection Specialist 🎖 Additional: ACP-120, ACP-300, ACP-600, ACP-620, ACP-920 What do I Do? =========================================== ✔ Jira Cloud setup & architecture ✔ Jira Service Management (ITIL-aligned implementation) ✔ Server → Cloud migrations ✔ Advanced workflows, automation & permissions ✔ Instance audit, cleanup & optimization ✔ Marketplace apps (ScriptRunner, Xray, Zephyr, Tempo) ✔ Integrations (Slack, Microsoft Teams, Azure DevOps) I’ve supported 30+ organizations in building scalable, clean, and high-performing Atlassian Cloud environments. If you need a trusted Jira Cloud & JSM expert to build, fix, migrate, or optimize your setup — I’m ready to help.

If a process only works because someone remembers to do it manually, it isn't a process. It's a risk. Most clients reach out when the systems they built no longer match how the business actually runs. A lead falls between platforms. A payment goes through but onboarding never starts. An automation that worked fine six months ago starts failing with real customers. Reporting stops making sense. The problem is almost never the tool. It's the workflow design underneath it — the logic that made sense when the business was smaller but hasn't kept up. I find that. I fix it properly. Then I rebuild it so it holds. What I Work On CRM & Client Operations: CRM implementations covering the full client lifecycle — from lead capture to onboarding, payments, and customer management across GHL, Dubsado, Attio, Nimble, HoneyBook, and Monday platform Business Systems: Airtable and ClickUp implementations that give teams real operational visibility; dashboards, workflow design, process documentation, reporting, and accountability systems built around how the business actually operates. Automation, AI & Integrations: Automation and AI systems built with Make, Zapier, n8n, APIs, webhooks, Claude, and ChatGPT from workflow automation and data synchronization to reporting, routing, and operational intelligence. Fintech & Payment Systems: Stripe and beel integrations, recurring billing, subscription management, payment automation, loan lifecycle automation, mortgage operations, financial workflows, and revenue reporting systems. Digital Operations & Growth Infrastructure: Shopify operations, GTM implementation, Meta Pixel troubleshooting, conversion tracking, attribution audits, marketing automation, funnels, and lead generation systems. Recent Work Loan Lifecycle Automation System: A lending business was running operations across disconnected tools with manual handoffs at every stage. I connected GHL, Arive, ClickUp, APIs, and Zapier into one operating workflow. The loan journey is now standardized and the team spends significantly less time on administration. Multi-Vendor Lead Management Portal: Built an Airtable and Softr platform for a business managing leads across multiple vendors and sales teams. Visibility was fragmented and reporting was manual. The platform now gives each stakeholder role-appropriate access and centralizes reporting in one place. Dubsado Enrollment & Onboarding System: A service business was managing client enrollment, payments, and onboarding manually across spreadsheets and email. I rebuilt the entire flow in Dubsado. What previously required manual follow-up across multiple stages now runs automatically from inquiry through onboarding. Assessment Funnel & Course Delivery System: Built an end-to-end sales funnel and course delivery system for a wellness business, including score-based quiz logic, Stripe payment processing, automated course access delivery, and integrations across Systemeio, Carrd, Zapier, and GoDaddy. The entire customer journey — from assessment to purchase to course access — runs without manual intervention. What Clients Say "Rahul is one of those rare people who not only understands the technical side but also thinks along with the business objectives behind the project. He consistently looked for practical solutions and was willing to go the extra mile to get things working." — Website, Funnel & Automation Project "He not only built and tested the system flawlessly but went above and beyond by conducting a full performance audit to uncover deeper mobile speed issues impacting conversions. His ability to diagnose root causes — not just surface problems — demonstrates strong technical expertise and a results-driven mindset." — GHL Performance & Conversion Optimization Project "I only used a small fraction of his capabilities. Rahul has extensive knowledge of AI, automation, websites, funnels, and digital business systems." — Social Media & Business Systems Project Certifications - Make Certified Agent Builder - Make Advanced Certification - Zapier Certified - Notion AI Certified - Certified Scrum Master How I Work I audit before I automate. I document before I scale. I test with real data, not sample records. Most problems I'm hired to fix were caused by someone building quickly without fully understanding how the business operates. I spend time on the workflow first; the dependencies, the exceptions, the edge cases, before touching a single field or automation. When I see a better path than what was originally scoped, I flag it before building, not after. If you're dealing with broken automations, disconnected systems, onboarding problems, or a CRM that no longer reflects reality: tell me what's happening. I'll tell you where the bottleneck is and exactly how I'd fix it.

Most companies don't need more tools—they need better workflows, automations, and project execution. I help businesses implement and optimize PM and ERP systems to streamline operations, improve collaboration, and deliver projects on time and within budget. OVERVIEW: As a PMP-certified Project Manager with over 7 years of experience, I specialize in helping businesses optimize operations, implement scalable systems, and successfully deliver complex projects through a combination of Project Management, workflow automation, CRM implementation, and process improvement. I have worked with startups, SMBs, and growing organizations leading cross-functional teams and implementing modern systems that improve efficiency, collaboration, and visibility across departments. My experience includes Agile and Waterfall project delivery, CRM and ERP implementations, workflow optimization, stakeholder management, and business process automation. I specialize in configuring and optimizing platforms such as Monday, Jira, Asana, ClickUp, Smartsheet, HubSpot, Zoho, NetSuite, Acumatica, Microsoft Dynamics, Power BI, and other business management tools to help organizations work smarter, automate repetitive tasks, and improve operational performance. I bring a hands-on, proactive approach to every project, ensuring transparency, strong communication, and alignment between technical teams, leadership, and stakeholders throughout the entire project lifecycle. My excellent communication skills, along with my analytical and problem-solving abilities, ensure that your project is handled with extreme attention to detail. WHAT CAN I HELP YOU WITH: Project Management & PMO Support Monday Setup & Optimization CRM & ERP Implementation Workflow Automation & Process Improvement Agile Project Delivery (Scrum, Kanban, Waterfall) Tool Migration & System Integration Cross-Functional Team Coordination Dashboarding & Reporting Stakeholder Communication & Documentation Sales Pipeline & CRM Optimization TOOLS & PLATFORMS: ✅ Monday Work Management & CRM ✅ Jira & Trello ✅ Microsoft Project, Microsoft Planner ✅ Asana ✅ ClickUp ✅ Smartsheet ✅ HubSpot ✅ Zoho CRM ✅ NetSuite ✅ Acumatica ✅ Microsoft Dynamics ✅ Google Sheets & MS Excel (Advanced) ✅ Power BI ✅ Slack, MS Teams & Google Workspace CERTIFICATIONS: 🏅 PMP Certified Project Manager 🏅 Monday Product Badge 🏅 Monday CRM Badge 🏅 Monday Expert & Certified Partner 🏅 ClickUp Certified Partner 🏅 Atlassian Certified Partner 🏅 Agile expert 🏅 Scrum master NOTABLE PROJECTS: 🚀 Led the implementation of Monday for a mid-sized business, integrating HubSpot and MS Teams, resulting in a 25-30% boost in project completion rates. 🚀 Coordinated tool migrations, streamlining client communication, sales pipelines, and improving cross-department collaboration for a smoother workflow. Let's work together to streamline your projects and improve your team's efficiency and productivity. Reach out today, and let's get started!

✅ Expert Vetted & Top Rated Plus Freelancer ✅ 100% Job Success Score ✅ Smartsheet Aligned Sales Professional Certified ✅ Smartsheet Aligned Solution Consultant & Professional Certified ✅ Smartsheet Integration Specialist ✅ Helped 100+ companies in the implementation of Smartsheet. 13+ years of experience working as a Project Manager, Agile Scrum Master, Smartsheet Consultant, and API services Architect. I have strong experience in Software Architecture Design. My skill sets include: 🌟 Smartsheet Core, Advance, Add-ons: ✔ Smartsheet AI Solutions ✔ Core App Solutions ✔ Control Center ✔ Resource Management ✔ Dynamic View ✔ Pivot App ✔ Data Shuttle ✔ Data Mesh ✔ Data Table ✔ Calendar App ✔ WorkApps ✔ Brandfolder ✔ Bridge ✔ Zapier Integration ✔ Salesforce Connector ✔ JIRA Connector ✔ Microsoft Dynamics 365 Connector 🌟 Smartsheet Custom API Integrations ✔ Integration with Google Sheets ✔ Integration with Salesforce ✔ Integration with Custom DB like PostgreSQL, MySQL, MSSQL ✔ Integration with JIRA 🌟 Project Management: ✔ Agile Scrum Master ✔ Sprint Specialist ✔ Remote team handling ✔ Smartsheet Reporting ✔ Smartsheet Project Plan ✔ Smartsheet Project Status Dashboards updating automatically. ✔ Smartsheet advanced apps like Control Center, Resource Management I believe in long-term relationships with clients and always prefer repetitive work. Contact me with your requirements. Tags: smartsheet, smartsheet expert, smartsheet professional,smartsheet solution, control center, Brandfolder, resource management, smartsheet advance, dynamic view, brandfolder, zapier, smartsheet certified, dynamic view, data table, data mesh, project management, smartsheet integration, smartsheet api, multi-tier, project management, integration Thanks, Sudhir Jain

🚀 𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐢𝐧𝐠 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐓𝐡𝐫𝐨𝐮𝐠𝐡 𝐒𝐦𝐚𝐫𝐭 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧🚀 𝐈 𝐡𝐞𝐥𝐩 𝐭𝐞𝐚𝐦𝐬 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐞, 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞, 𝐚𝐧𝐝 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐭𝐡𝐞𝐢𝐫 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐮𝐬𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 𝐬𝐮𝐜𝐡 𝐚𝐬 𝐂𝐥𝐢𝐜𝐤𝐔𝐩, 𝐀𝐬𝐚𝐧𝐚, 𝐌𝐨𝐧𝐝𝐚𝐲 , 𝐍𝐨𝐭𝐢𝐨𝐧, 𝐙𝐚𝐩𝐢𝐞𝐫, 𝐌𝐚𝐤𝐞, 𝐀𝐢𝐫𝐭𝐚𝐛𝐥𝐞, 𝐚𝐧𝐝 𝐆𝐨𝐨𝐠𝐥𝐞 𝐖𝐨𝐫𝐤𝐬𝐩𝐚𝐜𝐞. I support businesses in streamlining workflows, automating repetitive tasks, and improving project efficiency through well-structured systems and clear execution. With experience managing IT, SaaS, FinTech, eCommerce, and digital transformation projects, I ensure smooth delivery, strong collaboration, and on-time results. I help businesses streamline operations by automating repetitive tasks, connecting systems, and building scalable workflows that improve efficiency and reduce manual effort. 🔹 Services & Expertise ◼ 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐓𝐚𝐬𝐤 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 🗂️ ClickUp, Monday, Asana, Jira, Trello ◼ 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 & 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 🔄 Zapier, Make, Pabbly, n8n, APIs, and webhooks ◼ 𝐀𝐠𝐢𝐥𝐞 & 𝐒𝐜𝐫𝐮𝐦 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 📊 Sprint planning, backlog management, daily stand-ups ◼ 𝐂𝐑𝐌 & 𝐒𝐚𝐚𝐒 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 🔗 HubSpot, Zoho, Salesforce, Pipedrive, Freshsales ◼ 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐒𝐚𝐥𝐞𝐬 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 📣 Mailchimp, ActiveCampaign, WhatsApp scheduling, meeting automation ◼ 𝐃𝐚𝐭𝐚 & 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 📈 Google Sheets, Airtable, Power BI, Notion, Tableau ◼ 𝐈𝐓 & 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 💻 System integrations and cloud-based solutions ◼ 𝐑𝐢𝐬𝐤 & 𝐂𝐡𝐚𝐧𝐠𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ⚠️ Identifying risks and implementing mitigation strategies ◼ 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐓𝐞𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 🤝 Developers, designers, marketers, and QA teams 🚀 Why work with me: ✔ 7+ years of experience managing projects across IT, SaaS, FinTech, eCommerce, Healthcare, Real Estate, and Digital Marketing. ✔ Strong background in Agile and Scrum project delivery for fast-moving teams. ✔ Automation-focused approach to reduce manual work, eliminate bottlenecks, and improve efficiency. ✔ Proven experience working with startups, SMBs, and enterprise-level organizations. 📩 𝐋𝐞𝐭'𝐬 𝐞𝐱𝐩𝐥𝐨𝐫𝐞 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬, 𝐞𝐥𝐢𝐦𝐢𝐧𝐚𝐭𝐞 𝐛𝐨𝐭𝐭𝐥𝐞𝐧𝐞𝐜𝐤𝐬, 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲.

I’m a delivery-focused Project and Operations Manager with 15+ years of experience leading execution, operational coordination, and workflow improvement across healthcare, technology, and fast-moving enterprise environments. Clients typically bring me in when: • projects are losing momentum • priorities are unclear or constantly shifting • teams are overloaded • execution gaps are creating operational friction • workflows are breaking down • cross-functional coordination is becoming difficult I step into complex environments, organize the moving parts, improve visibility, create operational structure, and help teams regain execution momentum quickly. My background includes work with organizations such as Ochsner Health, Atlassian, Amgen, AstraZeneca, GSK, Blackberry/Cylance, and Alaska Airlines, where I supported operational delivery, digital transformation, workflow optimization, release coordination, and cross-functional execution. I’m hands-on and execution-oriented — not someone who only builds slides or strategy documents. Areas I support: • Project and program management • Operational execution and workflow improvement • Cross-functional team coordination • Delivery tracking and execution visibility • Process optimization and operational cleanup • PMO support and operational structure • Release planning and prioritization • Stakeholder communication and reporting • User stories, backlog coordination, and delivery support • AI-enabled workflow and operational improvement • Task, dependency, and follow-through management • Lightweight automation using tools like Zapier I’m comfortable stepping into ambiguous situations, identifying operational gaps quickly, and building practical systems teams can actually maintain. Tools include Jira, ClickUp, Smartsheet, Trello, Confluence, Slack, Google Workspace, Microsoft 365, Zapier, and AI-supported workflow tools. Recent examples of impact include: • Eliminating ~17,000 manual tasks through workflow automation initiatives • Reducing 200–300 daily operational tasks through AI-supported solutions • Improving release governance and delivery visibility across enterprise healthcare programs • Supporting operational coordination across distributed cross-functional teams If you need someone who can bring structure, accountability, operational clarity, and consistent execution without unnecessary bureaucracy, I can help. — Erika

I help project-driven businesses, founders, startups, agencies, and remote teams who struggle with uncoordinated teams, missed deadlines, scattered project information, absent SOPs, unmanaged tools, and the gap between visionary ideas and structured execution, by offering end-to-end project management, operations setup, stakeholder coordination, Agile/Scrum facilitation, tool implementation (ClickUp, Asana, Jira, Microsoft Project, Primavera P6), risk management, and clear executive reporting, so they can deliver projects on time and within budget, run operations without constant founder involvement, hold teams accountable, eliminate bottlenecks, and scale with confidence. Over the last 10+ years I've delivered $20M+ in digital, SaaS, and business transformation projects across distributed teams in Africa, Europe, Asia, and Latin America. What I do for SaaS and digital teams: – Set up and run sprint cycles in ClickUp, Jira, or Asana, backlog grooming, sprint planning, standups, retros – Build the workspace itself: ClickUp/Jira from scratch, automations via Make, dashboards leadership actually reads – Translate fuzzy product ideas into clear user stories, acceptance criteria, and BRDs/SRSs engineers can build from – Manage scope, risk, and stakeholder communication so founders and product leads stop being the bottleneck – Keep distributed engineering, design, and QA teams aligned across time zones What clients say: "I had the opportunity to work closely with Langson in developing a project delivery strategy for the MCA-Malawi Compact. This program was complex with numerous stakeholders, activities and requirements. His expert knowledge and practical experience were instrumental in guiding a newly established organization to build a foundation of capacities that typically require decades of institutional learning. Langson’s ability to translate technical expertise into workable solutions made a lasting impression on me and a lot of confidence in the future of project management skills in Lilongwe. " - IPM Client "Langson did a perfect job… followed instructions perfectly and even suggested some better things for my project." — ClickUp setup client "Great to work with and our engagement through the years has always been positive." — Account/Project Manager, multi-year repeat client I also work with multi-stakeholder and donor-funded programs. - I bring deep experience running complex, multi-partner programs, including projects funded by EU, USAID, FCDO, GIZ, AfDB, and Irish Aid. - Most recently, I served as Manager of the Project Management Unit at the Millennium Challenge Account (Malawi), managing the infrastructure/construction and reforms program, and previously coordinated an 8-project portfolio with up to 9 sub-grantees per project at the International Potato Centre, with 99% clean audit compliance. - Defined project scope, KPIs, success metrics, and execution strategy; Managed cross-functional teams (development, marketing, operations, QA); Acted as the primary point of contact for stakeholders and leadership; Identified risks, bottlenecks, and proactively implemented mitigation plans; Drove process improvements and automation for scalability; and Prepared high-level reports, dashboards, and performance insights. - If you need to plan or schedule your project in Microsoft Project (WBS, Baseline, Variation analysis, Critical Path analysis, Earned Value Management, dependencies, etc), or if you're running a donor-funded or research program that needs structured planning, burn-rate dashboards, or PMU/PMO setup, I can help. Credentials: - PMP - PMI-ACP (Agile), - PMI-PMOCP (PMO) - Project Business Professional (PBP) How to start: If you want a quick read on where your delivery is leaking, I offer a 1-week project audit: risks, bottlenecks, and a 30-day plan to fix them. Most clients move into ongoing PM support from there. Click "Invite to Job" or message me with what you are building or delivering, and I will respond within a few hours with specific thoughts on your situation. Cheers, Langson

--- Senior Technical Project Manager | Agile Product Delivery | Fractional CTO for SaaS & Startups --- I'm a Senior Technical Project Manager, Agile Product Delivery Lead, and Fractional CTO with 6+ years of hands-on experience delivering complex digital products across SaaS, FinTech, HealthTech, E-commerce, EdTech, PropTech, Logistics, and B2B platforms. I hold an MPhil in Computer Science and dual PMI certifications in Predictive and Agile Project Management - and I've led teams of 50+ engineers and PMs through full product lifecycle delivery using Agile, Scrum, Kanban, and hybrid frameworks. As a Fractional CTO, I act as your on-demand technology leader - defining tech strategy, architecting scalable systems (MERN, MEAN, PHP/Laravel, Python/Django, AWS, Microservices, DevOps), hiring and managing dev teams, and aligning engineering roadmaps with business goals and investor milestones. I've guided teams through zero-to-one SaaS platform launches, AI integrations, and cloud migrations without technical debt spiraling out of control. As a Senior Technical Project Manager & Agile Delivery Lead, I run end-to-end delivery - from project scoping, WBS, and roadmap planning through sprint execution, stakeholder reporting, risk management, and release. I manage distributed engineering teams across time zones using Jira, Linear, Notion, Asana, ClickUp, Confluence, and I design reporting dashboards, risk frameworks, and delivery pipelines that bring transparency and predictability to every engagement. What clients hire me for: ✅ Product roadmap planning & prioritization (MoSCoW, RICE, OKRs) ✅ Agile transformation & Scrum implementation for distributed teams ✅ Technical architecture review, vendor selection & solution architecture ✅ Cross-functional team leadership (Engineering, Design, QA, DevOps) ✅ SaaS product strategy & go-to-market execution ✅ AI tool integration & workflow automation (n8n, Zapier, OpenAI API) ✅ Remote team management across time zones (Europe, USA, Middle East) ✅ Technical Project Management for PHP/Laravel, Node.js, React, AWS projects Technologies & Platforms I work with: PHP · Laravel · Node.js · React · React Native · Angular · Python · Django · AWS · Azure · Docker · CI/CD · Microservices · REST APIs · MySQL · PostgreSQL · MongoDB · Jira · ClickUp · Notion · Asana · Linear · Confluence · Miro · Figma · GitHub · Slack · Microsoft Teams Industries I've delivered in: SaaS, FinTech, HealthTech, E-commerce, EdTech, PropTech, Logistics, CyberSecurity, B2B Platforms, AI Products I communicate clearly, deliver consistently, and bring calm to complex projects. 100% Job Success Score · Top Rated · 5.0 stars across all completed engagements. If you need a technical partner who thinks strategically and executes tactically - let's talk.

**Full Stack QA Engineer | Cypress | Playwright | AI-Driven Test Automation | Top Rated Plus** Skilled Quality Assurance and Automation Engineer with 8+ years of experience delivering high-quality software solutions that ship faster with fewer defects. As a **Upwork Top Rated Plus freelancer**, I specialize in designing, building, and maintaining robust automation frameworks using the industry’s most in-demand tools — **Cypress, Playwright, Selenium, and Postman** — to help clients dramatically reduce regression cycles, cut deployment risks, and accelerate time-to-market. What truly sets me apart is my expertise in **AI-driven test automation**. I integrate machine learning models for predictive defect analysis, risk-based test selection, and intelligent test optimization — turning traditional QA into proactive, self-improving quality processes that boost defect detection accuracy and slash maintenance overhead. I excel in Agile/Scrum environments and seamlessly embed QA into CI/CD pipelines (Azure DevOps, Jenkins, Git), ensuring continuous quality throughout the development lifecycle. Whether leading QA teams as a QA Lead or collaborating as an individual contributor, I bring strong stakeholder coordination, clear communication, and the ability to manage multiple complex projects while hitting tight deadlines. **When you work with me, you get:** - **💪 AI-Powered Efficiency** — Intelligent automation that identifies high-risk areas and self-optimizes test suites for maximum coverage with minimum effort. - **💪 Faster, More Reliable Releases** — Significant reduction in regression cycles and deployment errors through modern frameworks and predictive analytics. - **💪 End-to-End Quality Assurance** — Full-cycle testing (manual + automated) for web applications, APIs, UI/UX, performance, and cross-browser/device compatibility. - **💪 Proven Leadership & Process Excellence** — Established QA processes, test strategies, documentation, metrics, and continuous improvement that align perfectly with business goals. - **💪 Seamless Collaboration** — Excellent communication across time zones, full-time availability, and a client-first mindset that prioritizes your success. **Quick Facts About Me:** - Comprehensive full-cycle testing expertise — end-to-end automated testing for web apps and API services. - QA Process Design & Audit — Built and optimized QA frameworks, test strategies, and audit systems that improved efficiency and compliance. - Diverse Testing Methodologies — Functional, regression, smoke, API, UI/UX, usability, performance, and exploratory testing. - Requirement Analysis & Test Scenario Design — Translate business objectives into comprehensive, effective test coverage. - Automation Expertise — Developed and executed scalable frameworks using Cypress, Playwright, Selenium (Java & C#), TestNG, Keyword-Driven, and Data-Driven approaches. **QA Tools & Technologies Expertise:** - **Automation Tools:** Cypress, Playwright, Selenium WebDriver, Protractor, Katalon Studio, TestNG - **API Testing:** Postman, SoapUI, Kusho - **Test Management & Tracking:** JIRA, Zephyr, qTest, Microsoft Test Manager, TFS, TestLink - **CI/CD & Version Control:** Azure DevOps, Jenkins, Git, GitHub, GitLab, Bitbucket - **Cross-Browser/Device:** BrowserStack, Sauce Labs - **Performance Testing:** JMeter, LoadRunner - **Databases:** MySQL, SQL Server, Oracle - **Reporting & Others:** Allure Report, New Relic, Trello, Confluence, Slack, Microsoft Teams - **Bug Analysis:** Browser DevTools, XPath, Firebug/FirePath, HTTP Requester **Bug Analysis Tools:** Firebug, FirePath, XPath Checker, In-browser Developer Tools, Inspect Element, HTTP Requester. I am a **Microsoft Certified Solutions Developer in Application Lifecycle Management (MCSD-ALM)** and hold a **Business English Certificate (BEC)** from Cambridge University. With extensive Agile leadership experience (Sprint Planning, Release Planning, Story Grooming, Team Leadership, Conflict Resolution, and Product Demonstrations), I consistently deliver high-quality solutions on time and within scope. As a full-time freelancer based in Mohali, India, I am highly adaptable, responsive across time zones, and 100% committed to your project’s success. I don’t just test software — I become an extension of your team and help you build better products. Ready to elevate your product quality with modern, AI-powered QA? Let’s discuss how I can deliver measurable results for your next project. Keywords: Manual Testing | Automation Testing | QA | AQA | Software QA | Full Stack QA | Cypress | Playwright | Selenium | AI-Driven Test Automation | API Testing | E-Commerce Testing | Regression Testing | Smoke Testing | Functional Testing | UI/UX Testing | Usability Testing | CI/CD | Azure DevOps | Jenkins | Postman | Performance Testing | JIRA

Senior Product Manager and Certified Scrum Product Owner (CSPO®) with 10+ years delivering complex digital products across SaaS, Government Tech, AI, FinTech, Healthcare, and E-commerce — with a 100% Job Success Score and Top Rated Plus status on Upwork. I don't just manage projects — I drive outcomes. My clients hire me when they need someone who can take ownership, align stakeholders, and ship products on time without constant hand-holding. What I bring to your project: 🔹 Currently leading a US government Salesforce migration (Harmony to Kinship) across multiple state departments 🔹 Active Product Owner for an AI-powered smart mirror product in fashion retail 🔹 10+ years across web & mobile app development, SaaS platforms, FinTech, Healthcare, and E-commerce 🔹 CSPO® certified by Scrum Alliance — Agile/Scrum from day one 🔹 Master's in Business Analytics — data-driven decisions, not guesswork I specialize in: ✅ End-to-end Product & Project Management ✅ SaaS Platform Migrations & Digital Transformation ✅ Agile/Scrum Implementation & Team Leadership ✅ Stakeholder Management & Executive Communication ✅ Product Roadmaps, Backlog Grooming & Sprint Planning ✅ Business Requirements, BRDs, User Stories & UAT ✅ Cross-functional teams of 5–20 members Tools I work with: Jira, Confluence, Salesforce, ClickUp, Asana, Trello, MS Project, Notion, Slack, Google Workspace, MS Visio Areas of Expertise: AI Product Management, SaaS Platform Migrations, Digital Transformation, Agile and Scrum Delivery, OKR and KPI Framework Design, Workflow Optimization, Process Automation, Remote Team Leadership, Data-Driven Product Strategy, API Product Coordination, Cloud Migration Management If you need a senior PM who delivers results — not just reports — let's talk.