Experienced solution-driven Financial Services professional with 20+ years' experience in strategy, analytics and process improvement across the Retail & Business Banking, Private Bank Operations, Payments and Insurance industries. I have focused on main stream Banking(Retail, Private and Central Banking), Insurance(personal and commercial), Payments, Sales, Contact Centres (telesales), Business process analysis and Strategy as my core functions, cutting across the IT, Legal, Risk, Fraud and Compliance teams in my various roles. I hold a Bachelors Degree in Commerce (Financial Management), Higher Certificate in Financial Planning(Insurance, Payments Association of South Africa-PASA(Certificate in Payments), RE1(Key Individuals-Banking and Insurance) and RE1(Representatives-Banking and Insurance). Since February 2024 I have worked as an Independent Consultant/Associate and have also pivoted into an Entrepreneur running a start-up.

I help organisations and individuals get genuine, lasting value from AI tools — not just access to them. My background spans training design and facilitation, AI enablement, and digital adoption across corporate, tech, and retail environments. I currently work as an AI Expert at Currys plc, where I translate AI and Microsoft 365 Copilot capabilities into practical workflows for non-technical users daily. Before that, I spent years at Convergys delivering large-scale training programmes for Intuit, managing trainers, and building L&D content for US, UK, and Canadian markets. What I bring to freelance engagements: - Microsoft 365 Copilot adoption: onboarding sessions, prompt libraries, workflow guides, and train-the-trainer programmes - AI literacy workshops: tailored to your team's actual roles, not generic demos - Digital adoption planning: stakeholder mapping, change narratives, enablement playbooks - L&D design and facilitation: course design, blended learning, instructor-led delivery - AI workflow consulting: identifying where AI saves your team real time, then building the process around it I hold a Diploma in Project Management from Anglia Ruskin University, Microsoft Azure Fundamentals (AZ-900), and BCS Professional Membership (MBCS). I also maintain a working knowledge of LLMs, RAG pipelines, Agentic Workflows, and Prompt Engineering through active hands-on use, not just theory. If you need someone who can explain AI clearly, build adoption programmes that stick, or design training that actually changes behaviour — I can help.

With over 25 years of experience in BPO operations and customer support management, I deliver exceptional results in team leadership and operational efficiency. I excel in workforce management, training new employees, and ensuring high levels of customer satisfaction. My background includes roles from Team Leader to Deputy Manager, where I refined my skills in reporting and operational coordination across various telecom projects. I understand the intricacies of customer service and operational strategy, allowing businesses to optimize their processes. If you are seeking a professional who can enhance your customer support operations and drive growth through effective team coordination, I would love to discuss how I can contribute to your success.

Professional Summary * More than 9 years of total experience in Customer Service, Sales and Quality assurance. * Last designated as Team Leader with Vristech Solutions(BPO). * Excellent communication & interpersonal skills with abilities in resolving complex issues. * Possess an analytical bent of mind and a positive attitude.

I am a qualified English Teacher, Trainer, Facilitator and Assessor studying towards completing my Moderator. I lead impactful Learning and Development initiatives with over 15 years of experience in telecommunications, retail, FMCG, and global contact center environments. My expertise lies in creating effective training programs that align with business strategies, enhancing operational efficiency, and fostering high-performing teams across international markets. I have successfully implemented robust quality frameworks and driven measurable performance improvements on large-scale projects throughout the UK, USA, Australia, and South Africa. My passion for developing tailored learning solutions ensures that organizations maximize their potential and thrive in fast-paced settings. If you're looking for a skilled facilitator who understands both the challenges and opportunities in Learning and Development, let's discuss how I can contribute to your success.

I specialize in logistics coordination with over 10 years of comprehensive experience in the FMCG industry. My background includes supervisory roles and a deep understanding of logistics software like D365, DMS, and Wings. I excel in optimizing operations and ensuring smooth process flows, which has led to improved efficiency in every position I have held. Proficient in MS Office and adept at managing communications in English, Urdu, and Punjabi, I tackle challenges with a task-oriented approach. My expertise in driving logistics strategies allows me to deliver accurate and timely results. If you're looking for someone who can streamline your logistics operations and contribute effectively to your team, let's discuss how I can add value to your project.

I optimize warehouse operations with over 9 years of experience managing high-volume logistics in e-commerce and 3PL environments. I've successfully built robust warehouse infrastructures, improved P&L, and led teams of over 120 professionals to meet stringent SLA and accuracy targets. My expertise includes end-to-end B2B, B2C, and D2C fulfillment, WMS implementation, and multi-brand inventory management. I have delivered measurable results for renowned brands, driving efficiency and productivity in fast-paced settings. If you're looking for an operations guru who can streamline your logistics processes and enhance your supply chain, I would love to discuss how I can contribute to your success.

I work with an Outsource Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support and bespoke one-off creative solutions we empower our clients to gain a commercial advantage in their marketplaces through innovative cost-effective expertise.

🚀 Talent Acquisition Leader | Recruitment Consultant | HR & Operations Expert | Business Development Specialist With 15+ years of experience in Talent Acquisition, Recruitment Operations, HR Leadership, and Business Development, I help organizations build high-performing teams across India, APAC, EMEA, UAE, UK, Australia, and North America. I have successfully delivered recruitment solutions for startups, SMEs, and multinational organizations across IT, Non-IT, Manufacturing, Retail, Healthcare, Renewable Energy, Financial Services, Government, and Engineering sectors. What I Can Help You With: ✅ End-to-End Recruitment (Junior to Executive Leadership Hiring) ✅ IT & Non-IT Talent Acquisition ✅ Executive Search & Headhunting ✅ LinkedIn Talent Sourcing & Market Mapping ✅ Recruitment Process Design & Optimization ✅ HR Policy Development & Compliance ✅ Performance Management Systems (KPI/KRA Frameworks) ✅ Employer Branding & Employee Engagement ✅ ATS Setup & Recruitment Automation ✅ Business Development for Recruitment Agencies ✅ VMS/MSP Recruitment Support ✅ Team Building & Recruitment Leadership Key Achievements: ✔ Managed global recruitment delivery across UK, UAE, USA, Australia, and India ✔ Led recruitment teams of up to 17+ members ✔ Successfully hired for niche and hard-to-fill roles across multiple industries ✔ Generated significant cost savings through recruitment optimization and vendor management ✔ Built recruitment functions from scratch for growing organizations ✔ Acquired and managed new client relationships, driving business growth and revenue Tools & Platforms: 🔹 LinkedIn Recruiter 🔹 JobDiva 🔹 Keka HRMS 🔹 Boolean Search 🔹 Naukri 🔹 Monster 🔹 Dice 🔹 CareerBuilder 🔹 ATS & Recruitment Analytics Why Clients Hire Me: I combine the strategic mindset of an HR leader with the execution capability of a top-performing recruiter. Whether you need one critical hire, a complete hiring strategy, or support scaling your recruitment function, I deliver quality talent quickly while ensuring an exceptional candidate and client experience.

Career Objective Academia * B. Tech (ECE) (2016) from MTU To apply skills and knowledge gained in academic and * CBSE (12th ) in 2012 professional world resulting in growth and value for * CBSE (10th ) in 2010 the organization and myself. Professional Synopsis * A dynamic, organized, meticulous professional with demonstrated hands on experience of 4+ years in Process Development, Operations, Process Management, Data Analysis, Team Management. * Demonstrated networking skills in developing interpersonal relations with persons in key positions. * Fully versed in process management with the ability to develop subject matter expert on the process while imparting knowledge and training to the fresher on the preferred level. * A strong leader and motivator, fostering an atmosphere that encourages highly talented professionals to