🌟 Top-Rated Customer Support Specialist | Shopify | Zendesk | Gorgias | SaaS & eCommerce Expert | 7+ Years Experience 💼 $8.00/hr Hello and welcome to my profile 👋 If you are looking for a reliable, experienced, and customer-focused support specialist, you are in the right place. I help eCommerce and SaaS businesses deliver fast, accurate, and friendly customer experiences that build trust, improve retention, and increase customer satisfaction. Customer support is more than just replying to tickets—it’s about speed, clarity, empathy, and solving problems efficiently. I focus on making every customer feel heard and supported while protecting your brand reputation. With over 7 years of experience in customer support, I have successfully resolved more than 60,000 tickets across multiple platforms. I have worked with global brands such as Marks & Spencer, The Sports Edit, Skillshare, Strikingly, Legends London, and Tredhim, supporting high-volume environments while maintaining quality and consistency. 🎫 What I can help you with🎫: ⚡Customer Support via Email, Chat & Helpdesk ⚡Shopify store management and order processing ⚡Zendesk, Gorgias, and Freshdesk ticket management ⚡Refunds, chargebacks, and dispute resolution (Stripe, PayPal, Klarna) ⚡SaaS customer support and user assistance ⚡Virtual assistant and admin support tasks ⚡Social media and influencer coordination support ⚡Data entry, documentation, and reporting I am detail-oriented, highly responsive, and committed to delivering a smooth and professional customer experience. I quickly adapt to new tools, follow SOPs precisely, and always prioritize clear communication and customer satisfaction. If you need someone who can represent your brand professionally and treat your customers with care, I would be glad to support your business. Let’s work together 🚀 Waqar Ahmad

As an experienced E-Commerce Store Manager and Virtual Assistant, I specialize in managing online stores, providing excellent customer service, and implementing successful drop-shipping strategies. With a proven track record of enhancing customer satisfaction and increasing sales revenue, I am confident in my ability to help businesses succeed in the competitive world of E-Commerce Stores. My expertise in store management includes product listing, inventory management, order processing, and returns management. I am proficient in various E-Commerce platforms such as Shopify, Amazon, WooCommerce, Magento, and BigCommerce, and can help businesses optimize their online presence for maximum sales. As a Customer Service expert, I am skilled in providing timely and professional email and chat support, resolving customer complaints, and handling difficult situations with ease. I am committed to delivering exceptional customer experiences, and my communication skills and attention to detail have earned me high praise from both customers and colleagues alike. My best skills & strengths: * E-Commerce Store Manager and Virtual Assistant * Customer Service emails and order lookup * Order processing. * Emailing and Communicating with suppliers * Zendesk/Fresh Desk /Gorgias Email Handling * Shopify / AliExpress / Oberlo / Dropified Order Handling * Facebook/Instagram Customer Service. * Customer Service/Support via email, phone, GoToMeeting, TeamViewer & chat. * Product listing and Hunting hot products for E-commerce Stores for Shopify/Amazon/eBay. * Google Sheets * Disputes and Cases Management (All major financial institutions) * Creating custom Macros. * Q/A on software & services. * Data Entry * Team Management (I have experience in handling entire teams consisting of up to 10 team members) * Social Media Management The Platforms and Applications I am an expert in: • Amazon • eBay • Shopify • Ship Station • Zendesk • Help scout • Freshdesk • Zoho • Dropified • Google Suite • Adobe In addition, my knowledge and experience in drop-shipping have helped store businesses streamline their operations and increase profitability. Overall, I am a dedicated and results-driven E-Commerce Store Manager professional who can help businesses achieve their goals and succeed in the fast-paced world of online retail. I'm waiting to get a response from you!

🏆 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐢𝐧 AI, ChatGPT, W𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬, 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠, 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐖𝐫𝐢𝐭𝐢𝐧𝐠, PDF Editing, Microsoft, Google Suite, Canva Adbobe Photoshop 𝐚𝐧𝐝 𝐆𝐫𝐚𝐩𝐡𝐢𝐜 𝐃𝐞𝐬𝐢𝐠𝐧🏆 I am a seasoned WordPress Developer and Graphic Designer with 7 years of experience across a range of technical skills and creative expertise. My proficiency includes HTML, CSS, jQuery, Core PHP, PDO, SQL, CorelDRAW, Adobe Photoshop, Elementor, Clipchamp, Canva, Adobe Illustrator, Access Database, WordPress, Shopify, Prestashop, VLOOKUP, and Google Apps Script. Additionally, I excel in crafting compelling content. My experience includes using tools such as LastPass, Microsoft Azure, and TeamViewer. ✡ I am an expert in blog and newsletter platforms -Ghost, Digital writing Platform typeshare. ✡ As an expert, I specialize in Email Marketing, GSA Website Contact, Klaviyo, Bayengage, and Mailchimp over the past seven years. ✡ I possess comprehensive knowledge of domain and web hosting services, having worked with GoDaddy, Plesk, Crazy Domain, and cPanel email settings in Outlook. 🌟 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 🌟 📊 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 WordPress Development Amazon A+ Content Creation Walmart E-Commerce Management Shopify Store Management 📧 𝐀𝐟𝐟𝐢𝐥𝐢𝐚𝐭𝐞 𝐚𝐧𝐝 𝐄𝐦𝐚𝐢𝐥 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 Affiliate Marketing Email Marketing Campaigns 🌟 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 🌟 💻 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 Web Development: WordPress, Python, HTML, CSS, jQuery, Ajax, Core PHP, PDO, SQL Graphic Design: CorelDRAW, Adobe Photoshop, Adobe Illustrator, Canva, Clipchamp Web Scraping: Python, Beautiful Soup. ✍️ 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐫𝐞𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Content Writing: Blogs, CVs, LinkedIn, YouTube thumbnail Email Marketing: GSA Website Contact, Klaviyo (ESP), Bayengage, Mailchimp 🛒 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐚𝐧𝐝 𝐃𝐫𝐨𝐩𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 Platforms: Shopify, eBay, Walmart, Amazon Amazon Expertise: Product Research, SEO, A+ Content, Brand Management, Seller Central Management Inventory and Order Management: Tracking, Shipment, Product Uploading, Editing, Image Management ⚙️ 𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 Website Management: GoDaddy, Plesk, Crazy Domain, cPanel Business Tools: LastPass, Microsoft Azure, TeamViewer, Google Apps Script, ChatGPT, OpenAI, Claude. 📈 𝐒𝐄𝐎 𝐚𝐧𝐝 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 SEO: Google My Business, Google Ads Content Creation: Amazon A+ Content, Brand Store Creation 🛠️ 𝐀𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 Microsoft Forms, Google Forms, Quiz with Assessment Database Management: Access Database Excel Sales Dashboard Management: VLOOKUP Blog and Newsletter platform -Ghost, Digital writing Platform typeshare Troubleshooting and Support: Excellent problem-solving skills for complex projects 𝙄 𝙖𝙢 𝙙𝙚𝙙𝙞𝙘𝙖𝙩𝙚𝙙 𝙩𝙤 𝙙𝙚𝙡𝙞𝙫𝙚𝙧𝙞𝙣𝙜 𝙩𝙤𝙥-𝙦𝙪𝙖𝙡𝙞𝙩𝙮 𝙧𝙚𝙨𝙪𝙡𝙩𝙨 𝙖𝙣𝙙 𝙨𝙩𝙧𝙞𝙫𝙚 𝙛𝙤𝙧 𝙚𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚 𝙞𝙣 𝙖𝙡𝙡 𝙢𝙮 𝙥𝙧𝙤𝙟𝙚𝙘𝙩𝙨. 𝙏𝙝𝙖𝙣𝙠 𝙮𝙤𝙪 𝙛𝙤𝙧 𝙫𝙞𝙨𝙞𝙩𝙞𝙣𝙜 𝙢𝙮 𝙥𝙧𝙤𝙛𝙞𝙡𝙚. ✌𝓚𝓮𝔂𝔀𝓸𝓻𝓭𝓼✌ Web Design, Web Development, WordPress, Website, Amazon A+ Content, Developer, Figma to WordPress, Responsive Design, Divi, Elementor, WordPress, Beaver, Bootstrap, BuddyPress, CMS Product Upload, E-commerce Website, Elementor, Elementor Builder, Shopify Designer, Shopify Experts, Shopify Store, Shopify Design, Excel Dashboard, Content copyright, Blog, Email Marketing, Klaviyo, Xero, Mailchimp, Email Marketing reflect. Site BayEngage, Google Business. Google Analytics, Claude, Inventory, Order, ChatGPT, AI Automation, LOGO, Canva, Clipchamp, Photoshop, QR Code, Bar Code, Transcribe, Flyer, Business Card Design, Automate, book cover design, Virtual Assistant, Remote Desktop Connection, hosting, Domain Migration, email copywriter, Youtube thumbnail, Graphic Designer,AI ✌𝓣𝓪𝓰𝓼✌ Professional |AI Automation| Editor | Formatter | Google Docs and MS Word Expert | Canva | Presentation Designer | Editor | Google Authenticator| Google Slides and MS PowerPoint | E-book | E-book Content | PDF Designer | Handbook Designer | Workbook | Excel Expert | Excel dashboard| Xero | Google Analytics | Google Sheet | Blogs writing | Amazon | Walmart |Shopify | Email Marketing | klaviyo | Mailchimp | Google Business | BayEngage| Amazon Marketplace Expert | Amazon SEO | Product Upload | Dropshipping | QuickBook| Shopify | Amazon Copywriting | Theme Customization | Bulk Upload | Product Listing | Product Reserach | Data Entry | Flatfile Listing | HTML & CSS | Claude | Inventory | Order | ChatGPT | LOGO | Clipchamp | Photoshop | QR Code | Bar Code |Transcribe |Flyer | Business Card Design | Automate | book cover design | Virtual Assistant | Remote Desktop Connection | hosting | Domain Migration | email copywriter |Youtube thumbnail | Amazon A+ Content | Graphic Designer|AI Tools|AI

🏆 Let Sandy be your trusted sourcing agent and supply chain partner in China! ★WHAT DO I DO? --With over 5 years of experience in sourcing and supply chain management, I’ve helped clients across the globe develop streamlined and cost-effective sourcing strategies. --Based in Guangzhou, China’s thriving industrial hub, I provide end-to-end sourcing solutions tailored to your specific needs. ★WHY CHOOSE ME? 1. Strategic Location: Operating from Guangzhou, the heart of China’s business and manufacturing industry, I have direct access to a vast network of reliable manufacturers. I can easily conduct on-site factory audits, oversee quality control, and manage pre-shipping inspections for your orders, ensuring a smooth process from start to finish. 2. Comprehensive, One-Stop Sourcing Service: I manage everything from price negotiations with trusted suppliers to production monitoring, quality assurance, and door-to-door logistics. My services guarantee you competitive pricing without compromising on quality or delivery speed. 3. Expertise & Efficiency: I specialize in supplier management, vendor evaluation, and cost negotiation, ensuring fast turnaround times and prompt communication. Your business will benefit from my deep understanding of the Chinese market and supply chain intricacies. ★ MY SERVICES INCLUDE: 💡 Sourcing & Supplier Integration: Identifying the best manufacturers to meet your specific product requirements. 📞 Factory Audits: On-site factory visits to ensure suppliers meet quality and compliance standards. 💰 Price Negotiations: Securing the best pricing and terms, including custom packaging and private labeling. ☑️ Sample Consolidation & Delivery: Coordinating samples for your review. 🎯 Mass Order Processing: Managing production schedules and monitoring progress to meet deadlines. 🔍 Quality Control & Pre-shipping Inspection: Ensuring product quality before final shipment. ✈️ Logistics & Shipping Coordination: Organizing efficient and cost-effective logistics, including Amazon FBA and dropshipping solutions. 🎖️ Trip & Translation Support: Assisting with business travel arrangements and providing translation services for seamless communication during your visits to China. Talk to me now! let’s start optimizing your business!

You’re growing your business and need reliable back-office and financial support you can trust. I’m here to help. With over 10 years of experience and 27,000+ hours logged on Upwork, I specialize in bookkeeping, accounts support, and administrative operations for small businesses, real estate teams, and service-based companies. What you’ll get working with me: ✔ Accurate and well organized financial records (Google Sheets, Excel, Quickbooks, Xero, NetSuite support) ✔ Bookkeeping & accounts assistance in reconciliations, AP support, Transaction tracking ✔ Reliable admin support in inbox management, reporting, document handling, calendar coordination ✔ Strong attention to detail, clear communication, and a fully equipped home office to deliver on time I help business owners stay organized, compliant, and stress free, so you can focus on growth instead of paperwork. Let’s connect and talk about where your time or numbers are slipping. I will show you how I can step in and support you immediately. 👉 Click “Invite” or send me a message and mention “bookkeeping/admin support” so I know you read this section.

I'm Enthusiastic and ambitious. I also connect with people and understand their wants, needs, desires and delivering service on every interaction. I also have typing, online research, data entry, transcription, shopify, customer service, dropshipping and many skillful areas. I can learn and do any type of job, and I adapt quickly. Hopefully you can work with my skills, know that you won't be disappointed. Kind regard, Rensch Joel

I live in Guangdong, China's largest manufacturing base, I have been assisting foreign businesses in China for many years in sourcing, negotiation, Inspection, cross-border logistics and other programs (see attached for details), so I will be your right-hand partner in expanding your business in China! I am good at not only sourcing small commodities through platforms such as 1688, but also sourcing large industrial raw materials and large-scale projects, such as finding the cheap new materials for the construction industry locally in Foshan、the best mold factory to build plastic connectors、TPU waterproof bags, and even bluetooth headset precision molds according to customer's design requirements,finding jewelry manufacturing plants in Guangzhou, stainless steel procurement and procurement of 500,000 square meters of photovoltaic power generation projects, which is shown in the attached materials. I can quickly contact with thousands of manufacturers from various industries, whether it is the price of the samples, the minimum number of purchases, the term of payment for the buyer to try to fight for the interests of the buyer. Of course I'm also good at alibaba sourcing. Additionally, having managed end-to-end procurement projects in the past, completing the whole process from finding suitable suppliers, collect quotations, assess bids,evaluate potential partners, product inspection, and finally sending samples, and becoming a bridge between them and their Chinese suppliers, which reduces sourcing costs and improves efficiency. I have been a FIVERR level2 seller for many years, you can check my fair comments from the buyers I have served, I am sure that I can also get your approval in UPWORK, please believe and give me a chance! I will be your indispensable Manufacturing / Factory Sourcing Agent ! My services encompass every aspect of the sourcing process, including: ● Product Sourcing ● Factory Auditing ● Price Negotiation ● Quality Control ● Logistic Services

Are you 𝙊𝙑𝙀𝙍𝙒𝙃𝙀𝙇𝙈𝙀𝘿 managing ECOMMERCE STORE? 🏆 10 Years of Experience in E-commerce 🎨 Top 1 consistently strives to deliver top-notch work and provide excellent service. 🤝 I possess a robust foundation in the e-commerce industry, complemented by a positive and proactive approach to my work. Here's what clients book me for 👇👇👇 🌟 E-COMMERCE ● Printful ● Print on Demand ● Customer Service ● Product Sourcing ● Product Listing ● Order Fulfillment ● Multichannel Sales ● Inventory Management ● Shipping and Logistics ● Customer Retention ● Market Research ● Adapting to Market Changes ● Complaint Resolution ● Collaboration ● Data Security ● Returns and Refunds Management ● Review Management 🌟 𝙂𝙍𝘼𝙋𝙃𝙄𝘾 𝘿𝙀𝙎𝙄𝙂𝙉 ● Product Images for Listings ● Image Editing - Enhance their quality ● Image Dimensions - Resize images to fit the dimensions required for your e-commerce platform ● Image File Formats -Save images in appropriate file formats (e.g., JPEG, PNG) to ensure fast loading times and optimal image quality. ● Image Compression - Compress images while preserving quality to improve website loading speed and user experience. ● Alt Text: Add descriptive alt text to each image to improve accessibility and SEO. ● Image Watermarks: If needed, add watermarks to protect your images from unauthorized use ● Product Variation Images: Include images that showcase different product variations (e.g., colors, sizes) to help customers make informed choices. 🌟 𝙊𝙏𝙃𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀𝙎 ● Email Marketing ● Social Media Management ● Customer Service ● Paypal /Stripe Dispute Management ● FB Ads/ Campaign ● Call Center Customer Service Supervisor ( 8 years ) I'm proficient in using this software and platforms: 🌟 E-COMMERCE SALES PLATFORM ●Shopify, WooCommerce, BigCommerce, eBay, Walmart, Amazon, Cartzy 🌟 E-COMMERCE DROPSHIPPING TOOLS ● Zik Analytic, Auto DS, Dropified, Oberlo, CJ Dropshipping, Modalyst, Aliexpress, Zendrop, Commerce HQ, WordPress, BuybotPro, Hellium 10, Paypal, Stripe, Asigo, DSers 🌟 E-COMMERCE SPY TOOLS AND OTHER TOOLS ● Zik Analytic, Commerce Inspector, Spy Hero, SEMRush, Google Trend, Keyword Planner, Profit Genie, Grammarly, Ship Station, LastPass, Zee Drop, Keepa, Popularity Sort for eBay, Word Tune, Clarity Checker 🌟 𝘼𝙄 𝙏𝙊𝙊𝙇𝙎 𝙁𝙊𝙍 𝘾𝙊𝙉𝙏𝙀𝙉𝙏 𝘾𝙍𝙀𝘼𝙏𝙄𝙊𝙉 • ●ChatGPT, Jasper 🌟 𝘾𝙊𝙈𝙈𝙐𝙉𝙄𝘾𝘼𝙏𝙄𝙊𝙉 ● Slack, WhatsApp, Google Meet, Zoom, Zendesk, Georgia, Loom 🌟 𝙀𝙈𝘼𝙄𝙇 𝙏𝙀𝙈𝙋𝙇𝘼𝙏𝙀 𝘿𝙀𝙑𝙀𝙇𝙊𝙋𝙈𝙀𝙉𝙏 ● Canva, Klaviyo 🌟 𝙂𝙊𝙊𝙂𝙇𝙀 𝙒𝙊𝙍𝙆𝙋𝙇𝘼𝘾𝙀 𝙏𝙊𝙊𝙇𝙎 ● Gmail, Google Docs, Google Sheets, Google Drive, Google Meet 🌟 𝙋𝙃𝙊𝙏𝙊, 𝙍𝙀𝙀𝙇𝙎 & 𝙑𝙄𝘿𝙀𝙊 𝙀𝘿𝙄𝙏𝙄𝙉𝙂 ● Adobe, Canva, Capcut, Google Studio, AI Gemini Photo 🌟 𝙋𝙍𝙊𝙅𝙀𝘾𝙏 𝙒𝙊𝙍𝙆𝙎𝙋𝘼𝘾𝙀 ● Asana, Trello, Slack, Notion, Georgia 🌟 𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙋𝙇𝘼𝙏𝙁𝙊𝙍𝙈𝙎 ● Instagram, Facebook, Tiktok, Facebook Shop, Facebook Page 🌟 𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝘾𝙊𝙉𝙏𝙀𝙉𝙏 | 𝘾𝘼𝙍𝙊𝙐𝙎𝙀𝙇𝙎 | 𝙏𝙀𝙈𝙋𝙇𝘼𝙏𝙀𝙎 ● Canva, Adobe Photoshop 🌟 𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝘼𝙐𝙏𝙊𝙈𝘼𝙏𝙄𝙊𝙉 𝙏𝙊𝙊𝙇𝙎 ● Meta, Hootsuite 💥 Here's how I can skyrocket your brand's success: 💥 📱 Social Media Management: Boost your brand's online presence! ✍️ Content Writing: Engaging and persuasive content that sells! 👩💻 Copywriting: Turn your ideas into captivating words! 👩🎨 Content Creation: Stunning visuals that make your brand stand out! 📈 Social Media Strategies: Master plans to conquer the digital world! 💡 Are you ready for a game-changer? 💡 Let's make a difference together. I'm excited to join your team and contribute to our shared success. HIRE me, and let's achieve remarkable results together.💖 🟢 If you're sold and confident that we're the perfect match. 💬 Send me a personalized message and let's get started. 📞 Let's find the perfect time for a discovery call that suits you.

Business English major plus +12 years of foreign trade business working experience will be helpful for any of your needs from China. I provide one-stop service about how to import from China to your warehouse. All will be guaranteed and supported by my knowledge, experience, and resources. I had more than seven years of working experience as a foreign trade specialist. Sourcing manager for JavaPresse Coffee Company. ("I have had the pleasure of working with Jeff on various sourcing projects over the last year. Jeff’s drive was evident from the start as he quickly sourced multiple products at one time and was flexible enough to meet our requirements. As the lead sourcing manager for Jana Resources, Jeff acted handled quality control to negotiations with poise and convinced factories to comply with our price and schedules. His diligence, bright mind, inquisitive nature, and unwavering commitment to helping others enabled him to achieve success inside and outside of our organization. As you can tell, I hold Jeff in very high regard and therefore can confidently recommend him for a Sourcing position at your company. Please feel free to contact me if you would like any additional information or perspective regarding this outstanding gentleman.---Raj Jana) Factory sourcing consultant for Importing Club of Australia. (" My name is Ian Schoots and I am the CEO of the Importing Club of Australia. Jeff Yiwen has worked for the Importing Club of Australia as a factory sourcing consultant from February 2014 to January 2018. His work was very professional and he could be left with a task to complete without much guidance which he always did in an efficient manner. He has an excellent working knowledge of the English language and communicated well with our English speaking clients. In my time since first meeting Jeff in 2014, he has been a valuable asset to our company and I would highly recommend his services to your company. "---Ian Schoots ) I have been working as a sourcing agent for PointRF Systems PLC. ("We have been working with Jeff for the past 4 years. He is very dedicated and hardworking individual who always delivers successfully and up to standard. He is a great communicator who understands the needs of his customers. I would highly recommend Jeff." ---Michael Phitides) Interpreter and translator for the REFORM Grinding Technology GmbH. Project Manager for Germany Rud. Ibach Sohn. I had expertise in: -Product research and sourcing -Interpreter in the trade fair, business conference, factory visit etc. -Arrange samples Inspection and repacking consolidation, and delivery -Price and MOQ negotiations -Supplier verification and liaison -Place orders and manage logistics -Pre-shipping inspections and factory inspections -Product bundling, repacking, FBA barcode, warehouse service -FCL&LCL Shipment, FBA logistic, photography and packaging design support. -Business trip arrangement and guide. (I had rich experience in organizing a business trip to Canton Fair and China Jingdezhen International Ceramic Fair especially. ) etc. I helped many clients import successfully from China. I hope I can be your friend in China by providing value-added services to your company.

Helping entrepreneurs, Shopify stores, and growing e-commerce businesses stay organized, deliver exceptional customer experiences, and streamline daily operations. I'm an Upwork Top-Rated and Upwork Skill-Certified Customer Service Specialist with 6+ years of experience as a Virtual Assistant and 4+ years supporting Shopify and e-commerce businesses. I provide reliable administrative, operational, and customer support so business owners can focus on growing their business instead of managing daily tasks. I've worked with fashion, health & wellness, toys, consumer products, and dropshipping brands across the US, UK, Canada, Europe, and Australia, supporting startups and growing businesses with customer service, operations, administration, and workflow management. Virtual Assistant & Administrative Support • Executive & Administrative Assistance • Calendar & Email Management • Data Entry & CRM Management • Google Sheets & Excel Reporting • SOP Creation & Process Documentation • Online Research & Market Research • File & Document Organization • Project Coordination • Team & Operations Support • General Administrative Tasks Shopify & E-commerce Operations • Shopify Store Administration • Order Processing & Order Management • Product Listings & Product Uploads • Inventory Monitoring • Order Fulfillment • Supplier Coordination • Address Verification • Customer Account Management • Dropshipping Operations Customer Support • Email Support • Live Chat Support • Social Media Customer Support • Order Tracking • Shipping & Delivery Issues • Returns, Refunds & Exchanges • Customer Retention • Chargeback Prevention & Dispute Resolution • Refund Reduction Strategies (Tiered Partial Refunds) • Customer Retention Through Exchanges (Customer-Paid Shipping) • Stripe & PayPal Disputes • High-Volume Ticket Management • AI-assisted Multilingual Customer Support WordPress & Content Management • WordPress Content Uploads • Blog Publishing & Formatting • Product Page Updates • Website Content Management • Meta Titles & Descriptions • Internal Linking • Basic SEO Tools & Platforms: E-commerce Shopify • WooCommerce • WordPress Customer Support Gorgias • Zendesk • Zoho Desk • Richpanel • Commslayer Project Management Google Workspace • Google Sheets • Slack • ClickUp • Trello • Notion Payments Stripe • PayPal • Shopify Payments AI Tools ChatGPT • Gemini • Microsoft Copilot Translation DeepL • Google Translate Why Clients Hire Me • 6+ years as a Professional Virtual Assistant • 4+ years supporting Shopify and e-commerce businesses • Upwork Skill-Certified Customer Service Specialist • Strong administrative and operational support experience • Experienced in customer support, order management, and business operations • Excellent written English and professional communication • Experienced in reducing refunds through customer-first retention strategies, including tiered partial refunds and size exchanges • Detail-oriented, organized, and dependable • Able to work independently with minimal supervision • Quick learner who adapts easily to new systems and processes Whether you need a Virtual Assistant, Shopify Assistant, Administrative Assistant, E-commerce Operations Assistant, Executive Assistant, Customer Support Specialist, or WordPress Assistant, I'm ready to become a dependable member of your team and help your business run more efficiently. Let's discuss how I can support your business and free up your time so you can focus on growth.