I'm a Program/Project Manager and PMO leader with 14+ years of experience driving enterprise-level digital transformation, ERP/CRM delivery, and program governance across EMEA, the U.S., Asia, and LATAM. I step in when organizations need structure, control, and predictable delivery on complex, high-stakes initiatives — whether that means building a PMO from scratch, recovering a stalled program, or leading a full ERP/CRM implementation end to end. I lead enterprise programs that are too important to fail and too complex to run without real governance. I'm brought in when a program is too large, too political, or too far behind for ad hoc project management - and I'm measured by the same things your board is: delivery predictability, vendor accountability, and adoption. What I bring to enterprise engagements: - Program & Project Management - Agile (Scrum, SAFe), Waterfall, PRINCE2, and PMI-PMBOK, applied in hybrid models suited to each organization's maturity. - PMO Setup & Governance - frameworks, KPIs, reporting cadences, RAID logs, steering committee materials, and risk/escalation management. - ERP/CRM Implementation & Migration - SAP S/4HANA, Oracle NetSuite, Salesforce, Microsoft Dynamics 365, Sage. - Program Recovery & Stabilization - getting over-budget, behind-schedule, or high-risk initiatives back under control. - Legacy System Modernization - migrating legacy platforms to modern cloud and low-code environments (e.g., Power Apps) with zero disruption to operations. - Vendor & Multi-Stakeholder Coordination - managing delivery across multiple vendors and global, cross-functional teams. - Process Optimization - Lean Six Sigma (DMAIC), ISO 9001/14001/50001-aligned process redesign. - Change Management - user adoption strategy, training design, and organizational readiness for large-scale change. How I work: - Diagnose - I start by reviewing your current program/PMO setup: governance gaps, risk exposure, reporting blind spots - Stabilize - I put core controls in place fast: RAID logs, escalation paths, steering committee reporting, realistic timelines - Deliver - I run the program or PMO day to day, with clear, jargon-free updates and full documentation your team can keep using after I'm gone Track record: - 100+ complex programs delivered, valued at over €250M - 30–45% reduction in program delays - Up to 40% improvement in system adoption post-go-live - ERP/CRM migrations delivered across 4 continents - €50M+ in cost savings generated over the past five years through process optimization - $1M+/year in client savings through modernization and process redesign - Consistent on-time, in-scope, on-budget delivery across industries including logistics, tech, retail, energy, and manufacturingdget delivery across industries including logistics, tech, retail, energy, and manufacturing If you need someone who can walk into an enterprise steering committee on day one - not someone learning governance on your dime - that's the role I play. I respond within hours, not days, because enterprise timelines don't wait.

I’ve been writing code long enough to remember when BASIC felt like magic and when a “debugger” was mostly your own frustration. Across four decades, tech has changed faster than hairstyles, but I’ve happily kept both up to date. My coding journey, decade by decade: - 1980s: BASIC (my first love ❤️) and a bit of C - when computers were loud, slow, and beautiful - 1990s: Pascal, Cobol, C++ - the era of serious programming and questionable UI design - 2000s: PHP + MySQL - building the early web one spaghetti script at a time - 2010s: Java and JavaScript - enterprise on one side, wild west on the other - 2020s: Node.js, React, Solidity, Python — AI, blockchain, automations, and everything in between Along the way, I realized I don’t just like building software, I like building teams, systems, and processes that actually work. So I spent the last years mixing: - Project & Product Management across IT and SaaS - International Development projects (where "deadline flexibility" is a lifestyle) - Banking & fintech (where deadlines stop being flexible) - Academia, mentoring, research and development And yes… the real mining industry - not crypto mining, actual mining with rocks, helmets, and very serious engineers... Today I’m a hybrid: 🔧 Engineer by instinct 📊 Product/Project Lead by experience 🌍 International collaborator by habit 🤖 Automation & AI enthusiast by passion If it involves solving problems, building something new, or turning chaos into a process - I’m probably interested.

🏆 Top-Rated Automation & AI Expert | Project Management | Data Analytics | 250+ Projects Delivered 🚀 10+ Years of Experience Building Scalable Business Systems, CRM Automation, Workflow Automation, Marketing Automation and Project Management Workflows 𝐈 𝐡𝐞𝐥𝐩 𝐚𝐠𝐞𝐧𝐜𝐢𝐞𝐬, 𝐬𝐭𝐚𝐫𝐭𝐮𝐩𝐬, 𝐜𝐨𝐚𝐜𝐡𝐞𝐬, 𝐚𝐧𝐝 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞 𝐫𝐞𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐭𝐚𝐬𝐤𝐬, 𝐚𝐧𝐝 𝐛𝐮𝐢𝐥𝐝 𝐬𝐜𝐚𝐥𝐚𝐛𝐥𝐞 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐭𝐡𝐚𝐭 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐯𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐚𝐜𝐜𝐞𝐥𝐞𝐫𝐚𝐭𝐞 𝐠𝐫𝐨𝐰𝐭𝐡. Whether you're struggling with disconnected tools, inefficient workflows, poor team collaboration, or manual processes, I design and implement automation-driven systems that help your business run efficiently without adding operational overhead. ⚙️ 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 & 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐒𝐭𝐚𝐜𝐤 Project Management Platforms ✔ ClickUp Expert ✔ Monday Expert ✔ Asana ✔ Notion ✔ Jira Automation & Integrations ✔ Zapier ✔ Make ✔ n8n ✔ GoHighLevel (GHL) ✔ API Integrations ✔ Webhooks & Custom Automations CRM & Business Systems ✔ HubSpot ✔ GoHighLevel ✔ Pipedrive ✔ Zoho CRM ✔ Lead & Client Management Systems ⚠𝐂𝐨𝐦𝐦𝐨𝐧 𝐂𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐈 𝐒𝐨𝐥𝐯𝐞 ◾ Manual processes consume valuable time ◾ Disconnected tools and fragmented workflows ◾ Missed deadlines and lack of project visibility ◾ Poor team accountability and collaboration ◾ Inefficient client onboarding and follow-up processes ◾ CRM systems that are underutilized or poorly configured 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐆𝐞𝐭 ✅ Save 20+ hours per week through automation ✅ Reduce manual work by up to 90% ✅ Improve team productivity and accountability ✅ Deliver projects up to 35% faster ✅ Streamline client onboarding and project delivery ✅ Gain real-time visibility into projects, operations, and team performance ✅ Build scalable systems that support long-term growth 𝐏𝐫𝐨𝐯𝐞𝐧 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 📈 Implemented AI-powered workflow automation for operations, onboarding, and project delivery 📈 Built CRM automation systems that improved lead management and client retention 📈 Designed end-to-end marketing automation funnels and sales workflows 📈 Migrated and optimized project management systems for 10+ companies 📈 Reduced operational bottlenecks through workflow redesign and process automation 𝐂𝐨𝐫𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 ◾ Project Management System Setup & Optimization ◾ ClickUp Workspace Design & Automation ◾ Monday com Workflow Development ◾ CRM Implementation & Automation ◾ Marketing Automation & Lead Nurturing Systems ◾ Business Process Mapping & SOP Development ◾ AI-Powered Workflow Automation ◾ Cross-Platform Integrations & API Connections ◾ Team Collaboration & Operational Efficiency Consulting Your business doesn't need more tools; it needs the right systems, workflows, and automation strategy to maximize productivity and scale efficiently. 𝐋𝐞𝐭'𝐬 𝐛𝐮𝐢𝐥𝐝 𝐚 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞𝐝, 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐭𝐡𝐚𝐭 𝐬𝐚𝐯𝐞𝐬 𝐭𝐢𝐦𝐞, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐬 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐡𝐞𝐥𝐩𝐬 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐟𝐨𝐜𝐮𝐬 𝐨𝐧 𝐡𝐢𝐠𝐡-𝐢𝐦𝐩𝐚𝐜𝐭 𝐰𝐨𝐫𝐤. 📩 Send me a message to discuss your goals and receive a strategy for optimizing your workflows, project management systems, and business operations.

"𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝗕𝗿𝗮𝗻𝗱𝘀 𝗮𝗻𝗱 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: 𝟭5+ 𝗬𝗲𝗮𝗿𝘀 𝗼𝗳 𝗠𝘂𝗹𝘁𝗶-𝗗𝗶𝘀𝗰𝗶𝗽𝗹𝗶𝗻𝗮𝗿𝘆 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲" I am a 𝗧𝗼𝗽-𝗥𝗮𝘁𝗲𝗱 Project Manager, Scrum/Agile Master, and 𝗔𝗜 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 & 𝗕𝗼𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 with a 100% Job Success Score and over 15 years of experience launching products that scale. Having completed 100+ projects and worked 𝟯,𝟬𝟬𝟬+ 𝗵𝗼𝘂𝗿𝘀, I provide the senior leadership needed to manage complete online business operations—from high-impact branding to advanced AI-driven systems and intelligent automation. I lead a high-performing team to deliver end-to-end solutions in: 📊 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 & 𝗕𝗿𝗮𝗻𝗱 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 ● 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Full-funnel digital marketing strategies including Meta/Google Ads and high-ROI campaigns. ● 𝗕𝗿𝗮𝗻𝗱 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Developing cohesive branding identities and professional video production to elevate your market presence. ● 𝗦𝗮𝗹𝗲𝘀 & 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻: Implementing data-driven strategies to build sustainable sales pipelines and drive revenue. 🌐 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝗢𝗻𝗹𝗶𝗻𝗲 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 ● 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Building and managing scalable online stores from the ground up. ● 𝗪𝗲𝗯 & 𝗠𝗼𝗯𝗶𝗹𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Leading technical teams to ship high-performance apps and websites. ● 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: Designing and implementing AI-powered workflows, custom bots, and integrations to eliminate manual tasks and streamline business logic. ● 𝗔𝗜 𝗕𝗼𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Building intelligent chatbots and Voice Bots, GPT-powered assistants, LLM Integrations and automation systems for customer support, lead qualification, and internal operations. ⚙️ 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 ● 𝗔𝗴𝗶𝗹𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: As an expert in Jira, ClickUp, and Scrum, I ensure projects are delivered up to 2x faster. ● 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗥𝗼𝗮𝗱𝗺𝗮𝗽: Bridging the gap between technical teams and business goals to ensure project success. 𝗣𝗿𝗼𝘃𝗲𝗻 𝗜𝗺𝗽𝗮𝗰𝘁: ● $𝟯𝟬𝗠+ 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗩𝗮𝗹𝘂𝗮𝘁𝗶𝗼𝗻: Successfully scaled over 30 products in FinTech, AI, and SaaS. ● 𝟯𝟬𝟬+ 𝗛𝗼𝘂𝗿𝘀 𝗦𝗮𝘃𝗲𝗱: Optimized internal workflows and AI automations to significantly reduce client overhead. ● 𝗚𝗹𝗼𝗯𝗮𝗹 𝗧𝗿𝘂𝘀𝘁: Deep experience across Tech, Health, Travel, and Supply Chain industries. ● 𝗔𝗜 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗜𝗺𝗽𝗮𝗰𝘁: Deployed AI bots and automation systems that reduced manual workload by up to 70% and improved operational efficiency across multiple businesses. ● 𝗕𝗼𝘁 𝗗𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Built and launched intelligent chatbots and GPT-powered assistants that increased lead conversion and customer response speed by 2–3x. I don’t just manage tasks; I design and implement intelligent systems that drive real growth. If you are looking for a veteran partner to manage your marketing, branding, AI automation, and technical needs under one roof, let’s connect.

With over 20+ years of experience in the Quality Assurance field, I am a highly skilled and experienced QA professional. I have expertise in manual testing as well as in automation testing using tools such as Selenium and Cypress. I am also well-versed in bug tracking and management using systems such as Jira and Trello. In addition, I have experience with performance testing using tool like Apache JMeter and mobile testing on different devices and platforms. I am also well-versed in web services testing using tools such as SoapUI and Postman. I am highly experienced in Agile software development methodologies such as Scrum, Kanban and have a strong understanding of SQL to query databases and test data-related functionality. My strong analytical and problem-solving skills allow me to identify and troubleshoot issues in softwares. As a QA professional, I offer a wide range of services including: Test case development and management Manual testing Automation testing Bug tracking and management Performance testing Mobile App testing Responsive testing Web services testing Agile methodologies In addition to my extensive experience and skills in the field of Quality Assurance, I am also a highly organized and detail-oriented professional. I am well-versed in managing and leading QA teams, and have a proven ability to effectively communicate and collaborate with cross-functional teams. I have extensive experience in various domains like e-commerce, healthcare, finance and I have worked with different types of applications like web, mobile and desktop. I am well-versed in the latest industry trends and best practices in QA and I am constantly seeking to improve my skills and knowledge. I am a quick learner and have the ability to understand complex systems and find quick solutions to problems.  Furthermore, I am experienced in providing end-to-end QA services, from requirement analysis to test planning, test execution, and final release. With my extensive experience and skills, I am confident that I can provide valuable contributions to your project and help ensure its success. I am excited to work with you and help you achieve your goals.

I'm a Product Manager and Technical Project Manager with 10+ years of experience in leading teams of 4 to 25 people on SaaS, AI, and enterprise products, with budgets range from $10K to $500K. I turn unclear requirements into structured, shipped delivery. I work as both a Product Manager / Owner and a Technical Project Manager, which means I don't just manage a backlog, I understand the product, the tech stack, and the business goals behind every decision. Clients bring me in when requirements are unclear, priorities keep shifting, or delivery has slowed down, and I put a system in place that gets things moving again. What I do: - Product discovery, roadmapping, MVP planning, and feature prioritization - Writing PRDs, BRDs, user stories, epics, and acceptance criteria - Running Agile, Scrum and Kanban delivery: sprint planning, backlog grooming, retrospectives - Leading cross-functional teams across design, engineering, QA, and ops - Stakeholder communication for distributed, remote-first teams - Risk management, dependency tracking, and keeping delivery on schedule - Reporting on KPIs and project health so leadership always knows where things stand Industries I've worked in: SaaS | AI/ML | Neural Networks | Biometrics | EdTech | Cybersecurity | Robotics | AgTech | Gaming | AR | eCommerce | Healthcare | Real Estate | Logistics | FinTech Tools: Jira, ClickUp, Asana, Trello, Monday, Confluence, Notion, Miro, Figma, Slack, Zoom, Microsoft Teams If you need someone who can walk into a messy project, figure out what's actually going on, and start shipping, that's what I do. Let's talk about what you're building.

🥇TOP RATED PLUS |💼 4+ YEARS EXPERIENCE |👨🏻‍🏫 BUSINESS ANALYST | 🌟 5.0 STAR 🏅 Certified Google Project Manager 🏅 Certified Business Analyst 🏅 Certified Agile Scrum Master(ASM®) As a Scrum Master/Project Manager/Project Owner, my services encompass a range of responsibilities, including: • Orienting the scrum team to the project scope, goals, and product domain through regular scrum events • Efficient management of the product backlog • Product planning in an empirical environment • Maximizing product value through optimization of the product backlog • Fostering the creation of a self-sustained, cross-functional development team that delivers high-value products • Guiding the Development Team in creating high-quality products • Facilitating productive Sprint Retrospectives • Developing project feasibility reports • Smart allocation of resources, including workforce and budgeting • Developing timelines and monitoring progress with the team • Promptly updating stakeholders on project status, discussing any roadblocks or bottlenecks encountered • Ensuring product quality through adherence to industry best practices • Evaluating project performance • Establishing acceptance criteria My expertise in business analysis covers a range of key areas, including: • Generating and refining business ideas • Developing flow charts • Identifying and allocating resources • Distinguishing between functional and non-functional requirements • Clarifying business ideas • Eliciting requirements • Planning development activities • Validating requirements • Standardizing the software development process • Gathering requirements • Conducting research on business problems • Evaluating expected business value As a Project Requirement Analyst, I offer services for: • Software Requirements • Software Features • Software Scope & Proposal • Software Development Process • Software Requirements Specifications (SRS) • Software Use case scenarios • Software User Stories (Agile Development) • Software Functional Requirements • Software ERD Diagram • Software Database Model • Software UML Class Diagram • Software Sequence Diagrams Tools used: Atlassian JIRA, Atlassian Confluence, Trello, Basecamp, Asana, Balsamiq, HotGloo, MS Visio, Lucidchart, MindNode, Microsoft Project, Microsoft Visio, Microsoft Team Foundation Server, IBM ClearQuest, MS Office, Google Docs, MS Sharepoint, Smartsheet, Adobe XD, Balsamiq Mockups, Monday. I am a professional with high work ethic. I excel at assisting you in visualizing, organizing, and expressing your business and solution requirements in a clear manner, enabling stakeholders such as third-party solution providers, development teams, and funding sources to fully understand your needs. I am looking for clients who value the quality of the work. Thank You

Most teams don't have a people problem. They have a systems problem and it shows up as missed deadlines, untouched tools, and training no one remembers a week later. I build the structures that fix that. I'm a PMP-certified Program Manager and Learning Operations specialist with 12+ years across Indeed, Wikimedia Foundation, Letterhead, and the Bank of Industry. I build and run the systems behind project delivery, learning, and AI adoption, so work gets done, knowledge gets retained, and tools actually get used. Here's what I do for you: 1. Project & Program Management: scoped delivery, risk tracking, and reporting that keeps leaders informed without constant follow-up 2. Learning Operations & LMS Administration: end-to-end course setup, certification tracking, completion enforcement, and audit-ready records 3. AI Adoption & Facilitation: structured programmes that move teams from awareness to daily practice 4. Delivery Systems & SOPs: intake workflows, templates, playbooks, and dashboards that make execution repeatable 5. Curriculum & Enablement Design: onboarding journeys, facilitator toolkits, and learning paths built to scale What you can expect: 1. Onboarding ramp-up cut by 50% — built for Letterhead's CSM team 2. 100% LMS licence activation in one quarter 3. 2,000+ professionals trained as a PMI-Authorized PMP® Trainer 4. OKR rollout that connected strategy to daily execution across teams Top Rated Plus 100% Job Success 3,300+ hours delivered 5.0 rating across all engagements Ready to tighten your delivery, learning, or AI systems? Send me a message or click Invite to Job, I'd love to hear about your project.

Expert-Vetted Product Manager (Top 1% on Upwork) with 18+ years of experience delivering digital products — from seed-stage MVPs to enterprise platforms. I work with founders, startups, and enterprise teams who need a product leader who can define strategy, align stakeholders, and drive execution. I've led 150+ MVPs and managed large-scale financial platforms including BenefitPay, CrediMax, Mastercard digital wallet programs across the Middle East, and Tamam loan solutions in Saudi Arabia. My experience spans AI, FinTech, SaaS, Healthcare, E-commerce, and enterprise technology. Former Project Leader at PwC, Crowdbotics, and FOO. What I bring: • Product Strategy & Roadmaps • MVP Definition & Product Discovery • Agile Delivery & Release Management • Backlog Management, Epics & User Stories • Technical Project Management • Cross-Functional Team Leadership • Stakeholder & Executive Communication • AI Product Development & Automation Initiatives I also help teams structure AI-ready requirements, epics, acceptance criteria, and delivery workflows that accelerate development without sacrificing quality. Certifications: PMP, PRINCE2, ITIL, PMOC, Certified ScrumMaster Education: MSc Management Information Systems (University of Liverpool), BSc Computer Science Tools: Jira, Confluence, Monday, ClickUp, Notion, Azure DevOps, Figma, Miro, Postman, GitHub, Stripe, Sentry, Google Analytics Whether you need a Product Manager, Product Owner, Program Manager, Technical Project Manager, or Fractional Product Leader, I can help bring clarity, structure, and execution discipline to your product and delivery challenges.

⭐ Expert-Vetted | Top Rated Plus | Top 1% on Upwork | 100% Job Success Score I help organisations regain control of complex digital programmes that are behind schedule, poorly structured, or losing stakeholder confidence. I’m a Senior Agile Project Manager with 12+ years of experience delivering large-scale digital transformation and technology programmes across SaaS, eCommerce, fintech, and enterprise environments. I hold an MSc in Strategic Project Management (Distinction, University of Edinburgh) and an MBA (Distinction, Cardiff University), combining academic rigour with hands-on delivery leadership. My focus is simple: bring structure, predictability, and visibility to delivery so teams can execute and stakeholders can trust outcomes again. What I deliver: • End-to-end Agile delivery (Scrum, Kanban, SAFe, hybrid models tailored to context) • Headless eCommerce & platform transformation (Shopify, BigCommerce, Strapi, Salesforce ecosystems) • Jira implementation, workflow design, automation, and Agile governance adoption • PMO setup and portfolio reporting using MS Project Online, Power BI, and Smartsheet • Executive stakeholder management with clear, structured communication • Digital service transformation focused on measurable operational and SLA improvements Recent impact: • Led headless B2B eCommerce transformation at Enotria & Coe (10,000+ customers), improving order processing speed by 50% and implementing scalable Jira governance • Delivered enterprise Salesforce transformation (SFCC, SFMC, SFSC) at Rutland Cycling, managing end-to-end delivery across C-suite and vendors • Reduced support ticket volume by 30% at Thatcham Research through Jira Service Management and self-service design • Built portfolio-level reporting frameworks (MS Project Online + Power BI) for BPM/Caravel, improving executive visibility and decision-making Tools & platforms: Jira (Software, JSM, JWM) • Confluence • MS Project Online (PWA) • Power BI • Salesforce Suite • Smartsheet Control Center • ClickUp • Notion • Monday • Miro • Figma Who I work best with: I typically work with founders, CTOs, and leadership teams who need senior delivery ownership without hiring a full-time PMO. I also support organisations mid-transformation who need structure, accountability, and clear reporting across teams and stakeholders. UK-based and available for short-term recovery work or long-term programme leadership.