Primary User Experience Researcher for a Fortune 500 Insurance Company, including all department specific and enterprise-wide user research projects. Empowered and mentored junior UX associates by fostering a culture of user-centric design. Well versed in WCAG compliance, and web design best practices, delivering high quality design specs for development. Moderated multiple focus groups and presented findings to Erie Insurance's CEO and Director of Erie Downtown Development Committee (EDDC), aiding in decision-making and strategy development for downtown Erie, PA. Utilized design thinking to create high and low-fidelity prototypes for usability testing, improved navigation for Agent Portal, leading to a 35% decrease in help desk calls. Designed a conversational chatbot powered by IBM's Watson to establish an SMS channel for automated claims, resulting in a remarkable 20% reduction in error rates for First Notice Of Loss intake. ● Spearheaded creation of a customer advisory board, recruiting customers and amplifying customer feedback by 45%, while establishing various channels for customer input. ● Accomplished a significant decrease of 23% in abandonment rates by devising and testing crucial customer touchpoints like online auto quote and mobile app. ● Reduced participant recruitment turnaround time dramatically and costs up to 18% by maintaining partner relationships with research vendors. ● Achieved 100% WCAG 2.1 compliance for website by effectively eliminating risk of lawsuits for non-compliance and reducing help desk calls by 15%. ● Conducted comprehensive design workshops focused on agency portal, resulting in a noteworthy 30% increase in Net Promoter Score (NPS).

Hi, I’m a UX/CX Strategist and Customer Journey Management Expert, helping companies improve their digital experiences, customer journeys, and conversion through clear UX strategy and actionable design. What I can help you with: ✅ UX Strategy & Customer Experience (CX) improvement ✅ Competitive Benchmark ✅ Customer Journey Mapping & Journey Governance ✅ UX Research (interviews, usability testing, surveys, card sorting) ✅ Information Architecture & navigation redesign ✅ UX flows, wireframes & service digitalization ✅ Workshop facilitation (co-creation, alignment, prioritization) ✅ Website UX redesign and optimization Website delivery (fast execution) I can also design and deliver high-quality front-end websites using Lovable, allowing you to go from idea → functional website quickly, with a clean structure and strong user experience. Why clients hire me: I combine research + business thinking + execution, and I translate complexity into simple journeys, strong design decisions, and concrete deliverables. If you want a UX partner who can both think strategically and deliver, let’s talk.

Hi, I’m Maya — I handle the work most teams struggle to keep organized. I support businesses and organizations with administrative work, data entry, policy and documentation support, operations coordination, and compliance-aware processes. I’m comfortable stepping into complex backends and handling the work that keeps everything organized, accurate, and moving forward. My role often spans multiple functions. I manage admin tasks, data, documentation, and reporting while also supporting operational workflows, policy organization, and compliance-related needs. I’m detail-driven, organized, and able to work across different responsibilities without things slipping through the cracks. Clients choose me because I bring clarity, follow-through, and sound judgment. I adapt quickly, communicate clearly, and handle sensitive information with care. If you’re looking for someone who can take ownership of backend work across admin, operations, and documentation, I’m a strong hire.

I’m a consulting anthropologist specializing in B2B research and strategy. I help organizations understand what customers, clients, and stakeholders think, do, need, mistrust, value, and struggle to act on, and then translate that insight into clearer decisions, stronger positioning, and more useful reports. I’m especially useful for customer interviews, churn research, stakeholder research, survey design, brand strategy, market positioning, and turning research into clear strategic direction. What I do: - Customer and stakeholder interviews - Market and competitive analysis - Positioning and messaging frameworks - Brand and narrative strategy - Synthesis of qualitative and quantitative data into clear direction How I work: Most projects start with ambiguity. My role is to define the problem clearly, identify the 3 questions that matter most, and build a point of view that clients can use to make decisions. I focus on clarity over cleverness, creating frameworks that are simple, defensible, and usable. If you’re trying to understand your customers more clearly, I’d be glad to help. Background: PhD, University of North Carolina Author of a published book on organizational dynamics and employee experience Experience across B2B, SaaS, and professional services Led research and strategy for brand audits, positioning work, and thought leadership

Hi, and thanks for taking the time to learn more. Should my profile lend itself to what you need, please schedule a consultation so we can discuss how best I can help you. As a seasoned UX Researcher and Strategist with a proven track record, I specialize in transforming complex user behaviors into actionable insights that drive product strategy and enhance user experiences. I bring extensive experience in both qualitative and quantitative research methodologies, including deep expertise in ethnographic studies, usability testing, user personas, and journey mapping, leading end-to-end research initiatives that inform critical product decisions. My impact extends across diverse environments, from large enterprises like Walt Disney Parks & Resorts Technology to dynamic startups, including one successfully acquired for $36 million. I excel in cross-functional collaboration, effectively partnering with product managers, designers, and engineers to influence product roadmaps and optimize user interactions. My research has consistently led to significant improvements in user engagement, operational efficiency, and fundamental shifts in company strategy. I'm passionate about delivering tangible results and bring a wealth of experience in research methodologies, statistical analysis, and stakeholder management to ensure your product resonates deeply with your target audience. Let's connect to discuss how my insights can empower your next product innovation. KEY ACHIEVEMENTS Sought-After Industry Voice & Speaker - Invited to present at major industry conferences and events, including SXSW Interactive, WebVisions, HOW Design Live, Future of Storytelling, and AIGA, on topics spanning UX, product strategy, and innovation. Consistently recognized for engaging presentations that inspire and inform audiences, demonstrating strong communication and stakeholder management skills. Expert Design Sprint Facilitator & Innovation Leader - Successfully mediated and led numerous design sprints for Walt Disney Parks & Resorts Technology and as Founder of Product Growth Agency, driving rapid ideation, problem-solving, and cross-functional alignment to accelerate product development and innovation. One contributed to cutting-edge IoT initiatives at Disney, including the Smart Trashcans and DOTs (IoT project). Published Thought Leader - Authored impactful articles on UX, data empowerment, and digital strategy, including "How I’m Capturing & Empowering My Data with Notion.io" published by StartUp on Medium, demonstrating expertise in clear communication and user-centric insights. AI AX Consultant An Innovator & consultant in Generative AI (GenAI) UX helping companies define cutting-edge experiences for AI-driven products Experienced in leveraging existing AI-powered platforms such as Dovetail for insights management and analysis, alongside a range of UX AI tools (Relume, UIZard) for rapid prototyping, data synthesis (Baymard, SimilarWeb), and trend identification. Expert in Prolific as a participant acquisition tool, Axure for wireframing and interactive prototyping. Specialties: Product Innovation & Strategy Product / Business Consulting Qualitative & Ethnographic Research Ideation & Design Sprint Mediation Dovetail UserTesting Qualtrics Formula Bot Wireframing Prolific Axure Relume Loveable User Testing User Analysis Data-backed Persona Development Survey Design Research Design Product Management UX Leadership Industries: EdTech Philanthropic Entities SaaS Financial B2B Commerce Ecommerce E-Learning IoT Enterprise Software Internal Tooling VPN Consumer Experience (Parks & Resorts) CDN iOS & Material Design Patterns Internal Tooling Applications

Experienced Product Manager with 6 years of experience across industries: travel tech company, financial technology, and e-commerce Things I can help you with: 📌 Conduct market research & competitive analysis 📌 Create Product Requirement Documents & Product Roadmap 📌 Create Wireframe/Lo-Fi design using Figma 📌 Conduct User Research & User Acceptance Test 📌 Define and track key performance indicators (KPIs) to measure product success 📌 Facilitate agile development processes and sprint planning 📌 Manage product lifecycle from ideation to launch and beyond 📌 Optimize user experience (UX) and user interface (UI) design 📌 Analyze data and user feedback to inform product decisions 📌 Develop go-to-market strategies and product positioning Why collaborate with me: ✅ Proven Expertise: With 6 years of experience as a Product Manager, I have been involved in numerous end-to-end product cycles with a proven track record of success. ✅ Diverse Industry Experience: I have gained my skills across various sectors, including travel tech, financial technology, and e-commerce. ✅ Global Perspective: I get used to international working cultures, enabling smooth collaboration with diverse teams. ✅ Dynamic and Adaptable: I thrive in fast-paced environments, have a proactive "can-do" attitude, can do the work with minimum supervision

I help startups and growing companies design better experiences, scale UX maturity, and make strategic, user-centered decisions. With over 20 years of experience in UX, research, and product strategy, I specialize in building and mentoring design teams, implementing design processes, and aligning business goals with real user needs. How can I support your team? 🔹 Service Design: Mapping journeys, optimizing services, and identifying experience gaps. 🔹 UX Research: Qualitative and quantitative research, usability testing, and actionable insight analysis. 🔹 Product Strategy: Defining roadmaps, shaping discovery processes, and structuring UX teams. 🔹 Design Sprint: Facilitating sprints to quickly validate ideas and drive innovation. I work as a Fractional UX/Product Lead, embedding into your team to create real impact—without the overhead of a full-time hire. AI enthusiast. Always curious, always learning. Let’s connect and explore how I can help your team grow.

UI/UX Designer with 3+ years of commercial experience in mobile, web, VR, and MR platforms. I specialize in Figma-based design systems, user research, and game UI design — from concept to polished, production-ready interfaces. My background includes iGaming and XR industry work, where I built UI kits from scratch, conducted usability testing, created CJMs, and shipped features across complex multi-platform products. I'm comfortable working with auto layout, component variants, variables, and interactive prototypes in Figma. What I bring to your project: – UI/UX design for mobile apps, web platforms, and games – Design systems and component libraries built from scratch – UX research: interviews, surveys, tree testing, usability testing – Game UI: shop screens, HUDs, match states, squad screens – AI-assisted workflows (Midjourney, generative image prompting) I work independently, communicate clearly, and deliver files that developers can actually use. Let's talk about your project.

I hold a masters in Human-Computer Interaction from University College London. I own a company, User Centered Design Lab, LLC , and conduct user research for clients. I have also conduced user research on different applications of AI, particularly with users who are underrepresented in technology research. - Experienced in interviewing, usability testing, user research -Communicative, clear, concise -Efficient, results-oriented approach

I am a researcher with a collective five years of experience. After working a few years in corporate research and two years in clinical neurological research, I have a unique take on User Research that combines the rigor and ethical code of academia while also keeping in mind the business goals and pacing. This allows me to be thorough with my work while also keeping the best interests of the users and business at the forefront.