With over 3 years of experiences I will say I am a proactive, detail oriented Customer Service Representative and Virtual Assistant. At Tonixx Haven, I supported 100-150+ customers weekly across phone, email, live chat, and Zendesk, maintaining a 92% customer satisfaction rate while helping retain customers who were considering closing their accounts and re engaging abandoned cart customers through proactive follow up and problem resolution. Consistently recognized for professionalism, patience, and delivering exceptional customer experiences, I regularly received near 5 star customer feedback. Beyond customer support, I help businesses stay organized, generate qualified leads, and improve daily operations through virtual assistance, appointment setting, cold calling, CRM management, calendar management, email handling, lead qualification, and administrative support. Whether it’s managing customer interactions, scheduling appointments, following up with prospects, updating CRM records, or coordinating business operations, I focus on delivering efficient processes, stronger customer relationships, and measurable business growth. My experience includes managing inbound and outbound calls, responding to customer inquiries via phone, email, and chat, scheduling appointments, handling CRM updates, maintaining accurate records, managing calendars, coordinating administrative tasks, and supporting day-to-day business operations. I am comfortable working independently in remote environments while managing multiple priorities and meeting deadlines. I have experience using CRM platforms, Zendesk, Google Workspace, Microsoft Office, Excel, Google Sheets, AI tools such as ChatGPT, and various customer support and project management systems. I leverage technology and automation tools to improve efficiency, streamline workflows, and enhance customer satisfaction. Core Skills: • Customer Service & Customer Support • Virtual Assistance & Administrative Support • Cold Calling & Appointment Setting • Inbound & Outbound Calling • Lead Generation & Lead Qualification • CRM Management & Customer Relationship Management • Email, Phone & Chat Support • Calendar & Schedule Management • Data Entry & Record Management • Customer Follow Up & Retention • Google Workspace & Microsoft Office • Excel & Google Sheets • AI Tools & Workflow Automation • Task & Project Coordination • Problem Solving & Process Improvement • Sales Support & Customer Success I am passionate about helping businesses deliver exceptional customer experiences, convert leads into opportunities, streamline operations, and build long term customer relationships that support sustainable growth.

𝗦𝗲𝗻𝗶𝗼𝗿 𝗦𝗮𝗹𝗲𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗦𝗗𝗥 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 helping Healthcare, SAAS , FinTech, and B2B teams scale revenue while keeping pipelines clean and SDRs productive. I manage 𝗹𝗲𝗮𝗱 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗽𝗶𝗽𝗲𝗹𝗶𝗻𝗲 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲, 𝗖𝗥𝗠 𝗵𝘆𝗴𝗶𝗲𝗻𝗲, 𝗮𝗻𝗱 𝗦𝗗𝗥 𝗲𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁, so sales teams focus on closing, not data cleanup. 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗲𝗹𝗶𝘃𝗲𝗿: Manage 𝗵𝗶𝗴𝗵-𝘃𝗼𝗹𝘂𝗺𝗲, 𝘁𝗲𝗮𝗺-𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝗽𝗿𝗼𝘀𝗽𝗲𝗰𝘁 𝗹𝗶𝘀𝘁𝘀 (~3,000 qualified contacts per week), fully verified for SDR outreach Oversee 𝗹𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝘀𝘁𝗮𝗴𝗲𝘀, 𝗽𝗶𝗽𝗲𝗹𝗶𝗻𝗲 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀, 𝗮𝗻𝗱 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 to track opportunity flow and conversion Execute 𝗲𝗺𝗮𝗶𝗹 𝗼𝘂𝘁𝗿𝗲𝗮𝗰𝗵 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗹𝗶𝘀𝘁 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴, 𝗹𝗲𝗮𝗱 𝗲𝗻𝗿𝗶𝗰𝗵𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗤𝗔 across multiple campaigns Develop and maintain 𝗦𝗢𝗣𝘀 to standardize workflows, ensure compliance, and improve scalability Lead 𝗰𝗹𝗶𝗲𝗻𝘁 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴, 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗮𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝘃𝗲𝗻 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Led SDR backend teams for SAAS, Healthcare, FinTech, and B2B companies, increasing engagement and lead quality by 15–20% Built structured pipelines in HubSpot (Intermediate) to automate reporting and improve forecasting Managed data integrity for multiple client projects, ensuring SDRs focus on high-potential opportunities 𝗧𝗼𝗼𝗹𝘀 & 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: CRM: HubSpot, Salesforce, GHL , Pipedrive, Zoho, Keap (Pipeline & Reporting Management) Prospecting: LinkedIn Sales Navigator, Apollo, Seamless, Crunchbase, DHC and Carevoyance 𝗪𝗵𝘆 𝗵𝗶𝗿𝗲 𝗺𝗲: I combine team leadership, CRM expertise, and high-volume lead operations to run Sales Ops efficiently and reliably. If you want a Senior Sales Ops partner who owns execution, systems, and reporting, I can deliver end-to-end results.

Are you looking for a reliable expert to manage your short-term or mid-term rental properties — and find profitable new ones to expand your business? I’m here to help! 🔹With 5+ years of hands-on experience in STR (Short-Term Rental) and MTR (Mid-Term Rental) property management, I specialize in: 🔹Managing day-to-day operations: guest communication, maintenance coordination, dynamic pricing adjustments 🔹Finding and sourcing profitable property leads: I specialize in locating Airbnb-friendly properties perfect for co-hosting, subleasing, or direct management agreements 🔹Optimizing listings for maximum visibility and occupancy 🔹Conducting thorough market research and competitor analysis to boost rental income 🔹Appointment setting and deal negotiation with property owners 🔹 I combine property management expertise with strong lead generation skills, helping clients not only manage their existing listings but also grow their portfolios strategically. 🔹 I understand how critical speed, precision, and professionalism are when it comes to succeeding in the STR and MTR markets. 📈 Whether you need a hands-on property manager, a skilled Airbnb lead finder, or both — I’m ready to help your business reach new heights. Let’s connect and make your Airbnb goals a reality!

I am an Expert-Vetted Project and Operations Specialist with close to three decades of experience helping organisations improve execution, operational structure, and delivery consistency across construction, finance, e-commerce, technology, and professional services. I work with founders and leadership teams when priorities become fragmented, ownership is unclear, and delivery begins to lose momentum. My focus is on aligning people, processes, and systems to create clearer ways of working and more controlled execution. I have managed a £550M portfolio of 375 projects over five years, established PMOs, implemented earned value management, and introduced process and system improvements to strengthen control across time, cost, and quality. On a £1.2B healthcare programme, I restructured a stalled design process and increased completion from 53 percent to 96 percent within five months. I also bring strong experience in contract and change management. In one case, I supported a client facing a $60K contractual claim. By reviewing the contract in detail and identifying key breaches, I established a clear contractual position that resulted in the claim being withdrawn and avoided escalation, saving the client a significant cost exposure. Alongside large-scale programmes, I support organisations transitioning from reactive operations to more structured and scalable ways of working. This has included operational transformation work within a major financial institution in Dubai, where I reduced fragmented processes, established a PMO, and onboarded close to 100 staff onto Monday to improve coordination and visibility. As a Fractional COO, I have implemented operating frameworks (EOS), standardised SOPs, improved cross-functional alignment, and rationalised technology stacks to create more efficient delivery environments. I have also introduced practical AI applications to support research, analytics, and operational workflows. In e-commerce, I managed the recruitment of staff, liaising with suppliers, ensuring stock was on hand, coordination of an in-house team of specialists, and the launching of three multilingual websites, along with Facebook and YouTube ads within a two-week period in preparation for Black Friday/Cyber Monday, contributing to measurable sales growth year on year. I have also supported startups and SMEs in developing scalable operating models and structured delivery processes. I am a Certified Monday Partner, have direct hands on experience with ClickUp, Miro, Notion, and am a Primavera P6 super user, amongst other systems. I am currently working towards PMP certification and an MBA, while continuing to expand my capabilities in AI and automation.

I help B2B companies scale their revenue by turnings cold/warm leads into qualified meetings on your calendar. As an Outbound Specialist, I combine strategic appointment setting with high-stakes inbox management and technical deliverability to ensure your campaigns actually reach decision-makers. My focus is on system scalability, data integrity, and flawless execution. Whether it's managing high-volume B2B inboxes or mastering complex objection handling, I ensure zero lead leakage. Expertise and Core Services Technical Infrastructure & Deliverability: Expert management of domain activation across Azure, Microsoft 365, and Outlook ecosystems. I specialize in SPF, DKIM, and DMARC protocols to maintain high deliverability rates. Lead & Appointment Setting: Professional handling of high-volume B2B outreach, optimizing lead-to-meeting workflows, and booking qualified discovery calls. Tech Stack Mastery: Advanced proficiency in GoHighLevel, Instantly, Smartlead, Apollo, HubSpot, and Salesforce. Bilingual Communication: Fully bilingual in English and Spanish with expertise in professional outreach for diverse global markets. Let's scale your growth operations with technical precision.

I have a total of 8+ years of professional experience, with 6 of those years in the digital space, where my work combined both sales responsibilities and end-to-end project management. This background allowed me to support clients from initial acquisition to project delivery, giving me a strong understanding of both growth and execution. With over 6+ years of experience supporting creative teams, digital agencies, and growing brands, I help businesses manage projects efficiently, strengthen client relationships, and deliver high-quality digital outputs. I have successfully managed 350+ projects and accounts across web design, eCommerce, branding, digital marketing, and content production, consistently ensuring smooth execution and satisfied clients. 🔹 Account Management and Client Success • Primary point of contact for client communication, updates, and support • Builds long-term relationships through proactive communication • Manages feedback sessions, revisions, and issue resolution • Oversees account growth, retention, and upsell opportunities • Provides post-project follow-up and ongoing client support 🔹 Project Management and Digital Coordination • Oversaw end-to-end project management, from planning and resource allocation to execution and delivery • Coordinated cross-functional and remote teams to keep projects on schedule and within scope • Tracked milestones using project management tools to ensure deadlines and quality standards were met • Conducted quality assurance checks to guarantee deliverables aligned with client expectations • Managed WordPress website projects, branding and design coordination, social media campaigns, and creative asset delivery • Collaborated with SEO specialists, developers, and creative teams to ensure alignment • Managed daily operations and workflows to maintain efficiency 🔹 Business Development and Sales • Researched, identified, and pursued new business opportunities across different industries • Created tailored business proposals, pitch decks, and sales presentations to win contracts • Designed and implemented growth strategies to expand client base and increase revenue • Closed deals from inbound and outbound leads • Managed prospecting, lead qualification, pipeline tracking, and email/social campaigns • Strategized effective call flows and pitches across different industries • Implemented sales automation strategies to streamline workflows and increase conversion

Hey there, decision makers! Thanks for stopping by! If you’re looking for someone reliable who can handle your calls, clients, and calendar while keeping your business running smoothly — you’ve landed on the right profile. I’m a Top Rated Plus freelancer on Upwork, proudly representing the top 3% of professionals trusted by businesses worldwide. Over the past few years, I’ve helped insurance firms, roofing contractors, public adjusters, and direct mail marketing teams improve communication, generate qualified leads, and book consistent appointments. My experience also includes working with local mover marketing companies, EDDM (Every Door Direct Mail) specialists, and print media advertising agencies...where I handled lead outreach, client follow-ups, and CRM updates to keep campaigns organized and running efficiently. With a strong background in both B2B and B2C communication, I adapt quickly to new systems, manage client relationships with care, and deliver measurable results. Here’s what I can help you with: ✅ Customer Support & Virtual Assistance – Handling inbound and outbound calls, emails, and chats with professionalism and empathy. ✅ Telemarketing & Appointment Setting – Running targeted cold-calling and follow-up campaigns that bring in real business opportunities. ✅ Lead Generation & CRM Management – Finding, qualifying, and organizing leads using Salesforce, HubSpot, and Go High Level (GHL). ✅ Data Entry & Admin Support – Keeping your data accurate, organized, and always up-to-date to support smooth daily operations. Industries I’ve worked with: Audit & Accounting Firms (Dubai) Insurance & Public Adjusting Companies Roofing & Flooring Contractors BPO & Call Center Operations Direct Mail Marketing & EDDM Campaigns Local Mover Marketing Firms Print Media Advertising Agencies Tools I’m familiar with: RingCentral • ViciDial • Dialpad • 3CX • Grasshopper • Salesforce • HubSpot • Go High Level • Google Workspace • Microsoft Office Why clients like working with me: ⭐ Strong communication and attention to detail ⭐ Reliable and easy to work with ⭐ Proven track record of improving conversions and customer satisfaction ⭐ Consistent 5-star feedback and long-term client relationships If you’re looking for someone who understands customer service, telemarketing, and the importance of consistent follow-up, let’s connect. I’d be happy to chat about how I can support your team and help your business grow. Skill Tags Customer Service Virtual Assistant/VA Telemarketing/Telemarketer Appointment Setting/Setter Lead Generation/Inbound Sales Cold Calling/Outbound Sales CRM Management Data Entry/Admin Tasks Customer Support/Lead Qualification Specialist Administrative Support B2B/B2C Sales Email Support Inbound Calling Outbound Calling Client Communication/Client Handling

I am a Human Resources and Operations Manager with over 8 years of experience helping companies build high-performing teams, streamline operations, and improve employee performance. My background combines Human Resources, Operations Management, Customer Success, Sales, and Team Leadership, allowing me to support businesses from recruitment through daily operations while ensuring employees remain productive, engaged, and compliant. Currently, I manage HR operations for a company with more than 150 employees, handling recruitment, payroll, employee relations, statutory benefits, contracts, performance management, disciplinary procedures, and compliance with Philippine labor regulations. Before transitioning into Human Resources, I spent several years leading customer service, sales, retention, appointment setting, lead generation, and operations teams for both BPO companies and US-based clients. This combination allows me to understand both people management and business operations. My Expertise Human Resources ✅ Full-Cycle Recruitment ✅ Talent Acquisition ✅ Interviewing & Candidate Screening ✅ Employee Onboarding & Offboarding ✅ Payroll Processing (150+ Employees) ✅ Timekeeping & Attendance Monitoring ✅ SSS, PhilHealth, Pag-IBIG & BIR Processing ✅ Employment Contracts ✅ Job Offers ✅ HR Documentation ✅ Employee Handbook & Policies ✅ HR SOP Development ✅ Employee Relations ✅ Performance Evaluation ✅ Performance Improvement Plans (PIP) ✅ Coaching & Leadership ✅ Administrative Hearings ✅ Notice to Explain (NTE) ✅ Due Process Documentation ✅ Labor Code Compliance Operations Management ✅ Daily Operations Management ✅ Workflow Optimization ✅ SOP Creation ✅ KPI Monitoring ✅ Team Leadership ✅ Process Improvement ✅ Quality Assurance ✅ Client Management ✅ Reporting & Analytics Customer Success & Sales ✅ Customer Support ✅ Client Success ✅ Account Management ✅ Customer Retention ✅ Lead Generation ✅ Appointment Setting ✅ Cold Calling ✅ CRM Management Tools • Microsoft Office • Google Workspace • Slack • Trello • Airtable • GoHighLevel • CRM Systems • ZoomInfo • LinkedIn Sales Navigator • Wix Live Chat • Stripe • Ooma VoIP

𝐌𝐚𝐧𝐲 𝐬𝐤𝐢𝐥𝐥𝐞𝐝 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤 𝐬𝐭𝐫𝐮𝐠𝐠𝐥𝐞 𝐭𝐨 𝐠𝐞𝐭 𝐧𝐨𝐭𝐢𝐜𝐞𝐝 𝐨𝐫 𝐚𝐭𝐭𝐫𝐚𝐜𝐭 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐭𝐡𝐞𝐢𝐫 𝐩𝐫𝐨𝐟𝐢𝐥𝐞𝐬 𝐚𝐫𝐞𝐧’𝐭 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐞𝐝 𝐭𝐨 𝐡𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭 𝐭𝐡𝐞𝐢𝐫 𝐬𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬. . . . As an experienced Upwork Business Development Expert & Upwork Profile Optimization Specialist, I help freelancers, agencies, and consultants transform their profiles into powerful marketing tools that showcase their expertise, rank higher in search results, and convert profile views into real projects. 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬/𝐍𝐢𝐜𝐡𝐞𝐬 𝐈’𝐯𝐞 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐞𝐝 𝐏𝐫𝐨𝐟𝐢𝐥𝐞𝐬 𝐅𝐨𝐫 ** Digital Marketing & Social Media Services ** Virtual Assistance & Administrative Support ** Lead Generation & Sales Support ** Graphic Design & Creative Services ** E-commerce & Online Store Support ** IT Services, Software & App Development ** Content Creation & Copywriting ** Project Management & Business Consulting 𝐖𝐡𝐚𝐭 𝐈 𝐖𝐢𝐥𝐥 𝐃𝐨 𝐭𝐨 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐘𝐨𝐮𝐫 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 *** Conduct a full audit of your current Upwork profile to identify gaps and missed opportunities *** Rewrite your headline, overview, and skills list to make them keyword-rich and client-focused *** Position your services to match your ideal client’s pain points and expectations *** Organize and improve your portfolio for maximum impact *** Optimize your proposals and rate strategy to increase invitations and conversions 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 * Upwork Profile Optimization * Upwork Business Development Strategy * Client Acquisition & Lead Generation * Keyword Research & Competitor Analysis * Niche Positioning & Branding for Freelancers * Proposal Writing & Messaging * Strategic Marketing Guidance 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐬𝐭𝐚𝐧𝐝 𝐨𝐮𝐭 𝐚𝐧𝐝 𝐰𝐢𝐧 𝐦𝐨𝐫𝐞 𝐡𝐢𝐠𝐡-𝐯𝐚𝐥𝐮𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤? 𝐋𝐞𝐭’𝐬 𝐰𝐨𝐫𝐤 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 𝐭𝐨 𝐭𝐮𝐫𝐧 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐟𝐢𝐥𝐞 𝐢𝐧𝐭𝐨 𝐚 𝐜𝐥𝐢𝐞𝐧𝐭-𝐦𝐚𝐠𝐧𝐞𝐭 𝐭𝐡𝐚𝐭 𝐝𝐫𝐢𝐯𝐞𝐬 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐭 𝐠𝐫𝐨𝐰𝐭𝐡. 𝐂𝐡𝐞𝐞𝐫𝐬! Pawan Upwork Profile Optimization Expert, Upwork Profile Optimization Specialist, Upwork Profile Optimization Guru, Upwork Profile Optimization Consultant, Upwork Profile Optimization Strategist, Upwork Profile Optimization Service, Upwork Profile Optimization Manager, Upwork Profile Optimization Coach, Upwork Profile Optimization Partner, Upwork Profile Optimization Professional, Upwork Profile Optimization Guru, Upwork Profile Optimization Advisor, Upwork Profile Optimization Freelancer, Upwork Profile Optimization VA, Upwork Profile Optimization Provider, Upwork Profile Optimization Assistant, Upwork Profile Optimization Support, Upwork Profile Optimization Help, Upwork Profile Optimization Agency, Upwork Profile Optimization Team, Upwork Profile Optimization Master, Upwork Profile Optimization Analyst, Upwork Profile Optimization Planner, Upwork Profile Optimization Specialist for Freelancers, Upwork Profile Optimization for Agencies, Upwork Profile Optimization for Business Growth, Upwork Profile Optimization for Higher Conversions.

I have over 5 years of experience as a Customer Service Representative and more than 4 years working as a Telemarketer and Virtual Assistant for both U.S. and Australian accounts. I bring strong communication skills, excellent people skills, and proven ability in handling customer inquiries, telemarketing, and administrative tasks. Alongside this, I have solid writing and analytical skills that help me deliver quality service and effective support. I am confident that my background, skills, and dedication would be a valuable asset to your business. I am also open to training opportunities to further improve my expertise and adapt to your specific needs.