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Alex M.
$45/hr
100% Job Success
$1M+ earned
Available now
Offers consultations
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Web scraping is a headache. I can help you forget about it. ✅ Top Rated Plus ✅ 100% Job Success ✅ 92% Client Return Rate ✅ 500M+ Pages/Day ✅ 13+ Years I specialize in data scraping and web scraping — Python systems processing 500M+ pages daily for data extraction, web crawling, ETL pipelines, PDF parsing, lead generation, and AI data collection from government portals, e-commerce platforms, real estate databases, social media, and business directories. When off-the-shelf tools like Octoparse or ParseHub hit their limits — and they will — companies come to me. You need me if: 🔴 You have a large web scraping project that's breaking, slow, or falling behind 🔴 Your existing web scraper stopped working or needs to be maintained and updated 🔴 Your AI startup needs a large, clean dataset now 🔴 You want data your competitor has but you don't What I build: 🛒 E-commerce & price intelligence Amazon, eBay, marketplace scrapers with competitor price monitoring, daily stock updates, and product data pipelines 🏛️ Government & public records permit portals, court records, legislative data, SEDAR, AHPRA, corporate registries, multi-state public data collection 📄 PDF & document data extraction structured data from reports, invoices, and manuals; OCR of scanned files delivered to Excel or SQL; large-scale PDF pipelines 👤 Lead generation web scraping Google Maps, business directories, and contact databases scraped to lists in Excel or your CRM 🏠 Real estate data Zillow-style portal scraping, property listings and rental data with recurring scheduled updates 📱 Social media web scraping Instagram, LinkedIn, Facebook, Reddit, TikTok data extraction for market research, brand monitoring, and competitor analysis 🤖 AI data collection & pipelines — structured datasets for LLM training, RAG systems, AI agents, and ML workflows Sample projects: • 500M+ pages processed daily — e-commerce price monitoring web scraping across 250+ domains • Government & public records — 300+ portal scrapers across US, UK, Canada, and Australia • PDF data extraction — structured data from 10,000+ documents delivered to Excel and SQL • Real estate monitoring — Zillow-style portal scraping with daily updates across 40,000+ listings • Lead generation web scraping — 50,000+ verified business contacts from Google Maps and directories • AI training dataset — 50M+ structured records for LLM fine-tuning pipelines Technical stack: Python, Scrapy, Selenium, Playwright, BeautifulSoup, Requests — anti-bot bypass including Cloudflare (IUAM + Turnstile), Akamai Bot Manager, DataDome, PerimeterX, reCAPTCHA, hCaptcha, TLS/JA3 fingerprint alignment, authenticated scraping behind login, residential proxy rotation. Cloud deployment on AWS Lambda, EC2, DigitalOcean, or your preferred infrastructure. ETL pipelines delivering to PostgreSQL, MySQL, BigQuery, Excel, Google Sheets, CSV, or your API. I build, deploy, and maintain production web scraping systems — not just scripts. Source code and full documentation included. 🌍 Clients served: 🇺🇸 🇨🇦 🇬🇧 🇩🇪 🇫🇷 🇨🇭 🇳🇱 🇧🇪 🇸🇪 🇩🇰 🇳🇴 🇫🇮 🇦🇹 🇮🇪 🇦🇺 🇳🇿 and more 92% of clients come back. Let's solve your data challenge and find out if you will too. Keywords: Python, Scrapy, Selenium, Playwright, BeautifulSoup, Requests, lxml, httpx, Pandas, AWS Lambda, EC2, DigitalOcean, PostgreSQL, BigQuery, MongoDB, MySQL, Redis, Docker, Celery, RabbitMQ, Apache Airflow, PySpark — Amazon, eBay, LinkedIn, Google Maps, Zillow, Streeteasy, Instagram, Reddit, Facebook, TripAdvisor, Yelp, Airbnb, Booking, Craigslist, Indeed, Glassdoor, Walmart, Etsy, SEDAR, AHPRA, court portals, government databases, permit portals, legislative data, Companies House, BCAssessment, Illinois SOS, corporate registries — PDF, OCR, invoice extraction, ETL, data pipeline, Excel, Google Sheets, CSV, JSON, SQL, database scraping, structured data extraction, data pipeline orchestration, spiders, web spiders, Scrapy spiders — Cloudflare, Akamai, DataDome, PerimeterX, reCAPTCHA, hCaptcha, Incapsula, TLS fingerprinting, proxy rotation, anti-bot bypass, authenticated scraping, Apify, Scrapy Cloud, Zyte — n8n, Make, Zapier, OpenAI API, Claude API, LLM, AI agent, RAG, vector database, AI workflow, AI data collection, AI data acquisition, product scraper, price scraper, lead scraper, real estate scraper, directory scraper, review scraper, social media scraper, instagram scraping, facebook scraper, linkedin scraper, twitter scraping, PropTech, FinTech, SaaS data pipeline, bot, scraping bot, web bot, Python bot, EAN codes, RSS feeds, event scraping, scraper maintenance, improve scrapers, nightly automation, scheduled scraping, VM deployment
DATAFOREST
Associated with
DATAFOREST
$5M+
earned
$29.99/hr
100% Job Success
$10K+ earned
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Professional PRODUCT SOURCING and FACTORY SOURCING in China, you can fully trust me that can finish any sourcing works, help you to find the suitable suppliers; 3 Years of dropshipping and fullfillment experience in China, with own private warehouse. Worked on the various production industries can help you do comprehensive research in China; Good negotiation skill can help you to reach the new product target; Rich experienced in the international trading field can accomplish the projects you provide. Fluent English is helpful in communication with clients from around the world. **What I Can Do: -Supply Chain Research -Supplier Sourcing -Cost Negotiation -Factory Audit and report -Order Processing -Quality Control -Logistic & Shipping -Amazon FBA Prep Service -Private label product bundle -Components assembly in warehouse -Package design if need -China DropShipping service -Free warehouse service
Cai L. has worked .
Kim Chairmaine J.
$6/hr
100% Job Success
$70K+ earned
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A dedicated customer service professional with a strong passion for helping people and solving problems. I take pride in delivering exceptional support and consistently strive to make every customer feel valued, heard, and supported. With over four years of experience, I have developed hands-on expertise in: - Addressing customer inquiries and concerns promptly and effectively - Resolving complaints with empathy and efficiency - Managing order tracking and fulfillment processes - Handling returns and exchanges smoothly - Overseeing customer subscriptions - Responding to reviews and feedback across platforms such as Trustpilot and Gmail -Scheduling appointments and coordinating customer needs -Engaging with customers through Facebook and Instagram interactions - Utilizing Facebook Marketplace to drive engagement and sales -Creating designs using Canva and personalizing products via Printify - Generating reports to support performance tracking and continuous improvement Key strengths include: ✅ Proven ability as a high-ticket closer, confidently handling complex sales and negotiations ✅ Strong experience managing multiple Shopify stores with efficiency and attention to detail ✅ Skilled in coordinating with China-based suppliers to ensure smooth fulfillment and production timelines ✅ Versatile communicator across multiple platforms including email, live chat, social media, Kijiji, and Shopify Inbox ✅ In-depth knowledge of e-commerce and dropshipping operations, with a focus on optimization and scalability I have supported customers from the US, UK, Europe, and Asia, which has strengthened my ability to communicate effectively across diverse cultures and markets. Additionally, I am experienced with a wide range of tools, including Gorgias, Zendesk, Outlook, Helpdesk, Zoho, Gmail, Slack, WhatsApp, Discord, Shopify, Everstox, Flexport, Kijiji, Shopify Inbox, Microsoft Excel and PowerPoint, Trustpilot, Bookvault, Acutrack, Printify, Canva, Re:amaze, and Narvar. I am highly adaptable, quick to learn new systems, and committed to delivering excellent customer experiences in every interaction.
Kim Chairmaine J. has worked .
Usman S.
$4/hr
100% Job Success
$40K+ earned
Available now
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Hello and welcome! Exceptional customer support builds trust, strengthens your brand, and turns customers into loyal advocates. If you're looking for someone who can represent your business professionally through email, live chat, and guest communication, you're in the right place. I don't just answer messages—I solve problems, build customer trust, and represent your business as if it were my own. I'm a Top Rated Customer Support Specialist with 4+ years of experience, a 100% Job Success Score, $40,000+ earned, and 10,000+ hours worked on Upwork. I've supported 30+ businesses across the USA, UK, Europe, Australia, and South Africa, helping Shopify stores, eCommerce brands, online businesses, and short-term rental companies provide exceptional customer experiences. Whether you need someone to manage your inbox, respond to live chats, resolve customer concerns, or communicate with Airbnb guests, I can become a reliable extension of your team. Here's how I can help: ✔ Email Customer Support ✔ Live Chat Support ✔ Shopify Customer Service ✔ eCommerce & Dropshipping Support ✔ Order Processing & Order Tracking ✔ Refunds, Returns & Exchanges ✔ Complaint Resolution & Customer Retention ✔ Supplier Communication ✔ Airbnb & Short-Term Rental Guest Support ✔ Reservation & Booking Management ✔ Ticket Management ✔ Virtual Assistance & Administrative Support ✅ Platforms & Tools • Shopify • Zendesk • Gorgias • Freshdesk • Reamaze • Help Scout • Intercom • Zoho CRM • Google Workspace • Microsoft Outlook • DSers • CJ Dropshipping • AliExpress • Guesty • Hostaway ✅ WHAT YOU CAN EXPECT WHEN WORKING WITH ME I understand that great customer support is more than just answering messages. It's about building trust, protecting your brand's reputation, and creating positive experiences that encourage customers to return. I'm proactive, dependable, detail-oriented, and comfortable working in fast-paced environments. Whether it's handling high volumes of support tickets, resolving complex customer issues, coordinating with suppliers, or assisting guests throughout their stay, I always communicate with professionalism, empathy, and efficiency. If you're looking for a reliable customer support professional who can quickly adapt to your business and deliver exceptional service from day one, I'd love to discuss how I can help your team succeed. Best Regards, Usman
Usman S. has worked .
Nel O.
$25/hr
100% Job Success
$80K+ earned
Offers consultations
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𝐘𝐨𝐮𝐫 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐬𝐡𝐨𝐮𝐥𝐝 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐞 𝐠𝐫𝐨𝐰𝐭𝐡, 𝐧𝐨𝐭 𝐡𝐞𝐚𝐝𝐚𝐜𝐡𝐞𝐬. I’m Nel, a 𝗧𝗼𝗽-𝗥𝗮𝘁𝗲𝗱 𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 & 𝗦𝗘𝗢 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝘄𝗶𝘁𝗵 𝟲+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 helping agencies, e-commerce brands, and growing businesses build, optimise, and manage high-performing websites. If you need someone who understands both the technical side and the operational side of running a website, I’m here to execute without constant supervision. 👇 💼 𝙒𝙚𝙗𝙨𝙞𝙩𝙚 𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 & 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 I manage web and SEO projects from planning to launch, ensuring deadlines are met, teams stay aligned, and nothing falls through the cracks. ✔ Full-cycle website & SEO project management ✔ Coordination with designers, developers & SEO teams ✔ Workflow setup & SOP implementation ✔ Executive / admin support & structured reporting ✔ Tools: Notion, Asana, ClickUp, Monday, Zoho CRM, GoHighLevel 🖥️ 𝙒𝙤𝙧𝙙𝙋𝙧𝙚𝙨𝙨, 𝙎𝙝𝙤𝙥𝙞𝙛𝙮 & 𝘾𝙈𝙎 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 I don’t just upload content, I optimise structure, usability, and layout for performance. ✔ WordPress (Elementor, Divi, Gutenberg) ✔GoHighLevel automations, customer support ✔ Shopify store setup & management ✔ BigCommerce, Hygraph, Squarespace, Wix, Magento ✔ CMS content migration (clean, organised, SEO-friendly) ✔ Plugin, theme & backend management ✔ Website maintenance, speed & usability improvements 📈 𝙎𝙀𝙊 & 𝘿𝙞𝙜𝙞𝙩𝙖𝙡 𝙂𝙧𝙤𝙬𝙩𝙝 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 Visibility matters. I help businesses improve rankings and drive consistent traffic. ✔ On-page, off-page & local SEO ✔ Technical SEO coordination ✔ Content optimisation & structured internal linking ✔ Google Business Profile setup & citation building ✔ Google & Meta Ads support ✔ Klaviyo email flows & Zapier automations 🛒 𝙀-𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 & 𝙊𝙣𝙡𝙞𝙣𝙚 𝙎𝙩𝙤𝙧𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 I’ve managed product-heavy stores with precision and efficiency. ✔ Shopify, WooCommerce, BigCommerce & Magento ✔ Product uploads, variations & inventory management ✔ Order handling & supplier coordination ✔ Customer support & workflow optimisation 🤝 𝙒𝙝𝙮 𝘾𝙡𝙞𝙚𝙣𝙩𝙨 𝙒𝙤𝙧𝙠 𝙒𝙞𝙩𝙝 𝙈𝙚 ✔ 6+ years experience ✔ Top-Rated freelancer ✔ Detail-oriented & highly organised ✔ Strong communicator ✔ Thinks like a Project Manager, not just a VA You won’t need to micromanage me. I anticipate problems and solve them before they escalate. If your website feels disorganized, delayed, or dependent on too many moving parts, I can bring structure and execution. 📩 Send me a message 📅 Let’s discuss your website goals 🚀 Let’s build and scale your digital presence properly
Fahad M.
$7/hr
100% Job Success
$6K+ earned
Available now
Offers consultations
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⭐𝗬𝗼𝘂𝗿 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝘀𝘁𝗼𝗿𝗲 𝗹𝗼𝗼𝗸𝘀 𝗮𝗺𝗮𝘇𝗶𝗻𝗴, 𝗯𝘂𝘁 𝗲𝘃𝗲𝗿𝘆 𝘃𝗶𝘀𝗶𝘁𝗼𝗿 𝗹𝗲𝗮𝘃𝗶𝗻𝗴 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗯𝘂𝘆𝗶𝗻𝗴 𝗶𝘀 𝗰𝗼𝘀𝘁𝗶𝗻𝗴 𝘆𝗼𝘂 𝗺𝗼𝗻𝗲𝘆. 𝗜’𝗹𝗹 𝗳𝗶𝘅 𝗶𝘁 𝗳𝗮𝘀𝘁 𝘀𝗼 𝘁𝗿𝗮𝗳𝗳𝗶𝗰 𝘁𝘂𝗿𝗻𝘀 𝗶𝗻𝘁𝗼 𝘀𝗮𝗹𝗲𝘀.🔥 ► Want a Shopify store that converts visitors into paying customers in 2026? ► I’m a Shopify Expert & Dropshipping Specialist helping entrepreneurs launch, automate, and grow profitable online stores. From store setup, product listing, AI-powered chatbots, email automation, to multi-channel integration — I handle everything to save you time and maximize revenue. ➤➤ WHAT I OFFER: ➤➤ ✅ Funnel Optimization: ✅ CRO A/B Testing ✅ Conversion Audit & Recommendations ✅ Shopify CRO ✅ Conversion Rate Optimizer ✅ High-Level Shopify Automation & Workflow Design ✅ AI Chatbot Integration ✅ Shopify Workflow Automation ✅ AI-Powered Recommendations ✅ Multi-Channel Integration ✅ Full 14-Day Optimization Plan ✅ Pagefly builder ✅ Shopify Partner | Shopify | Shopify Designer | Shopify Store redesign| Design Shopify stores | Shopify Store Development | Shopify Plus ✅ Print-on-Demand Store Setup & Management (Printful, Printify, Redbubble, Teepublic, Spring,Society 6,Zazzle, Gooten, Customcat) ✅ Research & source trending, winning dropshipping products ✅ Design custom banners & graphics using Canva Pro ✅ Canva Design for Mockups and Product Graphics ✅ Optimize product pages for higher conversions (titles, descriptions, SEO) ✅ Set up automation for orders, email, and upselling ✅ Shopify Store Development from Scratch. ✅ Shopify Store design ✅ Shopify Website Redesign ✅ Shopify Page Builders Apps (Shogun, PageFly, GemPages, etc. ) ✅ Integration of a custom payment gateway in the Shopify store. ✅ Implemented custom features and functionality using Shopify's API and custom coding. ✅ Integrated and configured various Shopify Apps for enhanced functionality. ✅ Increase website performance. ✅ Bold, Recharge subscriptions. ✅ Responsive website design. ✅ Developed responsive designs and optimised websites for performance and user experience. 💡 I don’t just “set up” a store — I design it with your sales funnel and customer psychology in mind, so every visitor has the highest chance of converting. I stay up-to-date with the latest technologies and ensure my work meets current industry standards. Let’s transform your idea into a revenue-generating Shopify business. 👉 Ready to launch your winning store? Let’s get started today!
Fahad M. has worked .
Aurela N.
$19/hr
100% Job Success
$100K+ earned
Available now
Offers consultations
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Customer Experience & Support Operations Specialist with 10+ years of experience across e-commerce, technical support, and operational support systems. I help brands improve customer support performance and the workflows behind it through SOP creation, process documentation, macro refinement, help content improvement, and AI-assisted support optimization. I have worked across Shopify, Amazon, PayPal, Klarna, Gorgias, and Intercom, supporting customer-facing operations while also improving internal structure and support efficiency. This includes handling customer inquiries, order issues, refunds, disputes, escalations, and day-to-day support, while also strengthening workflows, internal documentation, automated replies, and team consistency. I can help with: • Customer support via email and chat using Gorgias, Intercom, Zendesk, and Freshdesk • Shopify and Amazon order support, refunds, tracking, returns, and fulfillment coordination • Dispute handling for PayPal, Stripe, Klarna, Shopify, and Amazon • SOP creation, internal documentation, templates, and process guides • Help center and FAQ content improvement • Macro refinement and support workflow improvement • AI-assisted support optimization, including automated reply review and chatbot support workflows • Support operations improvement across tools, queues, and internal processes My focus is always the same: clearer support, stronger workflows, better team efficiency, and a better customer experience. If you need someone who can handle support while also improving the way your support operation runs, I’d be a strong fit.
$15/hr
84% Job Success
$2K+ earned
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Hi, This is Naimul Islam Arif, Virtual Assistant since 2016. My main goal is to provide quality work and 100% satisfaction to my clients. I have extensive knowledge about eCommerce, Dropshipping, Data Analysis, Data Entry, Product Research, Competitor Analysis, Keyword Research, Content Optimization etc. I have 3 years experience as an Amazon VA. I know all about amazon seller central. I have strong knowledge about product listing, content creation and optimization, image optimization, EBC, PPC, Amazon FBA. I also have experience working on Ebay marketplace also. I know store designing, listing template designing, customer support etc. I know Microsoft office tools, strong excel knowledge. I can do web research and prepare reports on excel for your business. I am very good at data entry works also. Thanks for visiting my profile.
Vyacheslav B.
$35/hr
100% Job Success
$100K+ earned
Offers consultations
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🏆 Official and Certified Shopify Partner🏆 ⭐️Shopify app development expert and Tech Leader with 10+ years of commercial Shopify web development experience⭐️ My Shopify app developer achievements and skills: ▶️ Shopify app developer with 65+ public Shopify apps successfully listed on the Shopify App Store, currently driving growth for more than 125000 active merchants daily. ▶️ Dedicated Shopify app developer behind 50+ private and custom apps, tailoring custom business logic for enterprise-level brands. ▶️ As an experienced Shopify app developer and Shopify API Developer - designed robust Shopify embedded application architectures, handling 500k+ Shopify API requests per minute during Black Friday / Cyber Monday. ▶️ Migrated 20 legacy systems to Shopify Remix, Node.js, TypeScript, Prisma ORM, Redis, and BullMQ as a full stack developer / python developer, slashing client AWS/Heroku infrastructure costs by 50%. ▶️ Built a custom Checkout Extensibility app utilizing Shopify Admin API and Shopify Storefront API, boosting brands' AOV by 15-22% via smart upsells. ▶️ I am a results-driven Shopify app developer who delivered around 40 custom integrations by connecting Shopify APIs correctly with ERP/CRM systems like Odoo, Salesforce, custom ERPs, industrial designer software via REST API with 0% data loss. ▶️ App developer who built an inventory sync app for 100000+ SKUs, leveraging Liquid and webhooks to reduce multi-location updates to less than 2 seconds. ▶️ Go-to Shopify app developer for code audits; refactored 20+ Shopify apps to improve architecture, ensuring 100% compliance and flawless App Store submission on the first try. Now, my Shopify web development experience in statistics and numbers: ⚙️ Shopify developer - I launched 100+ high-end Shopify stores built on premium Shopify themes like Dawn, Impulse, Prestige, Horizon, Be Yours, with focus on website design, mobile-first approach and conversion rate optimization. ⚙️ I am a data-driven Shopify developer CRO specialist, consistently improving client conversion rates by 90-120% through strategic UX enhancements / checkout optimization and other ways. ⚙️ Shopify web development expert who engineered 50+ cutting-edge Shopify headless solutions on Hydrogen and Next.js - delivering ultra-fast storefront architectures. ⚙️ Shopify web developer - successfully completed 20 Shopify projects with 100000+ product SKUs and complex shipping setups. ⚙️ Shopify developer speed and Shopify developer SEO marketing expert, achieving 95+ Core Web Vitals scores and improving shopify speed and page load times by 75% for more than 40 brands. ⚙️ Versatile Shopify backend developer and WordPress Shopify developer - have made over 20 WooCommerce to Shopify migrations with zero SEO traffic drop and less than 30 minutes downtime. 🚀 Services I offer as a Shopify app developer & react developer - Shopify app development - building public Shopify apps with guaranteed shopify app store approval and App Store submission. - Custom Shopify apps and integrations - dedicated Shopify API Developer for high-performance private app solutions (f.e. affiliate marketing programs) - API Connectivity - Shopify API integration to connect Shopify APIs with enterprise CRMs, ERPs, third-party logistics via REST API. - Modern tech stack - using Shopify Remix, Node.js, TypeScript, and Prisma ORM following Shopify best practices. - Frontend customization - combining Liquid with custom APIs for interactive storefront features and app extensions. - Harnessing the Shopify Admin API and Shopify Storefront API for deep data sync and custom Shopify integrations. - Code audits - troubleshooting and upgrading legacy code to meet modern Shopify app development standards. 🚀 Web developer services (Shopify developer expert) - Shopify developer and wordpress developer moving stores to Shopify from WooCommerce, Magento, BigCommerce, or custom platforms. - premium theme development - Shopify web development focused on premium themes like Focal or Prestige, deep theme customization, and custom layouts. - headless ecommerce - Shopify developer building headless storefronts with Hydrogen, Next.js, and custom frontends. - Conversion rate optimization - Shopify developer CRO setups, refactoring UX/UI to improve checkout rates and store sales. - Shopify speed optimization and Shopify developer SEO marketing configuration for high Core Web Vitals and Google rankings. - Expert knowledge of Shopify Liquid, HTML, CSS, JavaScript & Shopify APIs - Full shopify management, catalog setup, and automated shopify dropshipping architecture. 𝐃𝐫𝐨𝐩 𝐦𝐞 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 with a quick summary of what you're building or a link to your current store. Even if you don't have a final spec ready yet, we can jump on a call, discuss the logic, and figure out the roadmap together. Looking forward to building something solid.
DevIT
Associated with
DevIT
$6M+
earned
Shruti D.
$10/hr
100% Job Success
$80K+ earned
Start of list.
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I have over 12 years of experience working as a Virtual Assistant, Executive Assistant, and Customer Support Specialist for e-commerce, wellness, fashion, and other online ecommerce businesses. My role involved managing daily business operations, executive support, customer communication, administrative coordination, and backend processes while ensuring smooth workflows and excellent customer experience. My responsibilities included: • Managing executive calendars and scheduling appointments including doctor appointments, dentist appointments, meetings, personal bookings, and other business or personal arrangements for the owner • Monitoring and managing emails daily, responding on behalf of the owner professionally and efficiently • Organizing inboxes by tagging emails, creating folders, prioritizing urgent matters, unsubscribing from unnecessary marketing emails, and ensuring no important communication was missed • Handling Insta,FB/tiktok DMs including Primary, General, Requests, Hidden Requests, and ensuring every customer inquiry received a response. Managing and replying to all tagged Instagram comments and customer interactions • Working through all unassigned and assigned emails in customer support systems such as Re/Replidesk and ensuring all emails were answered within 24 hours • Managing influencer and collaboration processes including tracking delivery ETAs, updating delivery statuses, following up with collaborators for content, updating Notion sheets, and ensuring collaborations moved smoothly without delays • Monitoring collaboration statuses and proactively following up so no campaign or creator remained inactive for too long • Checking Shopify inventory and monitoring low stock levels for bestselling products • Tracking incoming shipments and coordinating updates with logistics teams • Managing Starshipit fulfillment operations by ensuring orders were processed promptly and escalating delays to management when required • Ensuring retail checklists and operational reports were uploaded and updated re 2+ years of Experience in handling Dropshipping stores(Email, Chat, and Social Media(Instagram, Youtube, TIKTOK, Facebook) ) and handling disputes for Klarna, Paypal, Shopify, and Stripe. 2+ years of Experience in Products Listings. Have experience in Project and Data Management: Maintained project documentation, created detailed reports, and analyzed data to track project progress and performance. Experience with tools like Zapier, Asana, Google Sheets, Zoho, Tableau, and Typeform Worked with a Crowdfunding company for more than 1+ year. I handled emails, Facebook, TikTok, and Instagram comments. Handling Kickstarter and Indiegogo comments as well. I have more than 9 years of experience using various customer support, e-commerce, CRM, communication, and project management tools including Shopify, Re, Zoho, Zendesk, Freshdesk, Gorgias, Salesforce, Gmail, Slack, Skype, CheckoutChamp, Infusionsoft, Listrak, JivoChat, Tawk, Klarna & PayPal Dispute Portals, Stripe Dispute Portal, Shopify Chargebacks, DeepL, EngageBay, Atomix, Intercom, Google Sheets, Microsoft Office, WooCommerce, WordPress, Asana, Shopify Copywriting Translator, Etsy, Kickstarter, Indiegogo, AliExpress, Hostinger, ZXCS NL, Discord, Tableau, Notion, Odoo, CSRM, and fulfillment platforms such as CJ Drops and etc. And I have worked as a Customer Service manager for more than 5 years and have experience in managing a team of 15+. Main Duties as customer service lead/manager: Hire and train customer service representatives. Support to make sure the team meets performance goals and provides excellent customer service. Make sure the SOP is fine-tuned and understandable Do weekly or bi-weekly email audits.Handle manager-level concerns that may get passed on from the CSRs. Set up and oversee payroll for creators and contractors Monitor customer satisfaction/KPIs Identify gaps where employees are needed and many more. Team Quality Control Have been using Shopify for all orders-related issues for the last 8 years and working with the logistics agent. Shopify (understanding how to look up orders, edit orders, process refunds, create discount codes, Create, Draft Orders, Return Label, etc.) If you hire me, I assure you that you will not regret your decision.
Shruti D. has worked .