Hello dear customers, My name is D. Obei, I am French speaking and bilingual and I can perfectly write other languages such as German, Spanish and Italian.✔ First of all, I want to thank you for choosing me in this competitive market. So let me ask you the following question: Are you looking for someone to provide top-quality work? Look no further, because I am the right person for your project. I have over eight years of experience and have been TOP RATED in online work. As a freelancer, I work in the following areas: *Customer Service *Virtual assistant *Translation (EN-FR/FR-EN) *French transcription *Social media management *Writing SEO content articles *Facebook and Trustpilot reviews management *Dispute management (Paypal/Stripe/Klarna). Indeed, I am a multi-hatted freelancer, and I excel in my field of work. Regarding customer service: I can fully support and manage your customer service in the areas of dropshipping, email management and processing, live chat, and phone customer support. Regarding virtual support: I can take care of all your administrative tasks. Regarding Translation and transcription: I can transcribe your French files (audio, video) and translate them into English without using translation software. Regarding social media management: I can handle Facebook comment moderation for e-commerce companies and DM management on Instagram. Regarding article writing: I produce SEO content articles for referencing using excellent error correction and plagiarism detection software. Finally, regarding dispute management, I am mainly involved in handling Paypal , Stripe and klarna disputes for online dropshipping stores with a sure win at the end of the conflicts. I am a hard worker and have an eye for detail. I can identify and solve problems. I can quickly adapt to time differences. I am open to all negotiations. I look forward to building a great team with you. Please write or hire me directly. Sincerely, Obei

A dedicated customer service professional with a strong passion for helping people and solving problems. I take pride in delivering exceptional support and consistently strive to make every customer feel valued, heard, and supported. With over four years of experience, I have developed hands-on expertise in: - Addressing customer inquiries and concerns promptly and effectively - Resolving complaints with empathy and efficiency - Managing order tracking and fulfillment processes - Handling returns and exchanges smoothly - Overseeing customer subscriptions - Responding to reviews and feedback across platforms such as Trustpilot and Gmail -Scheduling appointments and coordinating customer needs -Engaging with customers through Facebook and Instagram interactions - Utilizing Facebook Marketplace to drive engagement and sales -Creating designs using Canva and personalizing products via Printify - Generating reports to support performance tracking and continuous improvement Key strengths include: ✅ Proven ability as a high-ticket closer, confidently handling complex sales and negotiations ✅ Strong experience managing multiple Shopify stores with efficiency and attention to detail ✅ Skilled in coordinating with China-based suppliers to ensure smooth fulfillment and production timelines ✅ Versatile communicator across multiple platforms including email, live chat, social media, Kijiji, and Shopify Inbox ✅ In-depth knowledge of e-commerce and dropshipping operations, with a focus on optimization and scalability I have supported customers from the US, UK, Europe, and Asia, which has strengthened my ability to communicate effectively across diverse cultures and markets. Additionally, I am experienced with a wide range of tools, including Gorgias, Zendesk, Outlook, Helpdesk, Zoho, Gmail, Slack, WhatsApp, Discord, Shopify, Everstox, Flexport, Kijiji, Shopify Inbox, Microsoft Excel and PowerPoint, Trustpilot, Bookvault, Acutrack, Printify, Canva, Re:amaze, and Narvar. I am highly adaptable, quick to learn new systems, and committed to delivering excellent customer experiences in every interaction.

✨✨✨ YOUR DISPUTE MANAGER ✨✨✨ “If you are not taking care of your customer, your competitor will.” – Bob Hooey I’m Jeric Tapalis, and I’d love to be your PayPal and Shopify Chargeback Manager. With over 5 years of experience in the e-commerce space, specifically dropshipping stores serving both the US and EU markets. I’ve developed a strong skill set in dispute resolution, customer retention, and backend order management. Here’s how I can bring value to your business: 🛡️ Chargeback & Dispute Management Hands-on experience handling disputes from PayPal, Shopify, Klarna, Stripe, Airwallex, and Oceanpayment. Building and submitting strong rebuttals with evidence to recover lost revenue. Tracking all dispute cases and win/loss ratios through organized reporting. 💬 Customer Support Expertise Proficient in live chat, email, and SMS support Responding to refunds, chargebacks, order issues, and special requests Maintaining a high standard of empathy and professionalism to increase customer satisfaction 📦 Order Coordination & Issue Resolution Working directly with fulfillment teams or suppliers to: Hold or release orders. Resend packages not picked up by customers. Update shipping addresses or product variants. Monitoring all open cases and ensuring timely resolution. 📊 Admin & Reporting Keeping daily reports and trackers updated using Google Sheets, Docs, and internal CRM systems. Monitoring trends in complaints or returns to proactively reduce future disputes. My approach is simple: treat every customer as if they were a friend or family member, with care, respect, and timely solutions. That’s how I’ve helped teams lower dispute rates, increase retention through excellent service. ✅ I’m available to work 40+ hours per week, including weekends if needed ✅ I can start immediately Let’s connect and talk about how I can support your business. I’m confident I can help you save more revenue, retain more customers, and streamline your support operations. Looking forward to hearing from you! Warm regards, Jeric Tapalis Dispute Manager

𝙉𝙚𝙚𝙙 𝙩𝙤 𝙨𝙘𝙖𝙡𝙚 𝙮𝙤𝙪𝙧 𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨? 🛒A+ eCommerce Experience 👨🏻‍💻Customer Engagement & Operations 🚚 Dropshipping Pro | eBay | Shopify | WooCommerce 🔥 Amazon and eBay Product Research USA & UK Market 🛍️ eBay Management See how I can help you scale your business 👇🏼👇🏼👇🏼 🔥𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙩 Offering professional support to online businesses, specializes in various tasks essential for seamless operation. From order processing to customer support and marketing assistance, I provide comprehensive services to streamline operations and drive growth. With a remote setup, I offer flexible and cost-effective solutions tailored to the unique needs of each eCommerce venture. 🔥𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 I meticulously handle the organization and input of critical information for businesses. From inputting customer details to managing product data, I ensure accuracy and efficiency in every task. With a keen eye for detail and a commitment to quality, I provide reliable support to streamline operations and optimize data management processes for enhanced productivity. 🔥𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 I offer professional support to executives, managing their schedules, coordinating meetings, and handling communication. With a focus on efficiency and discretion, I help optimize workflow and ensure executives can focus on strategic tasks. My proactive approach and attention to detail contribute to effective decision-making and the smooth operation of business activities. 🔥𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 I excel in crafting and implementing strategies to enhance brand presence and engagement across various platforms. From content creation to community management, I orchestrate campaigns that resonate with the target audience and drive meaningful interactions. With a focus on analytics and trends, I continuously refine strategies to optimize performance and achieve business objectives. 🔧𝙏𝙤𝙤𝙡𝙨 𝙖𝙣𝙙 𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚𝙨🔧 ♦ Slack ♦ Discord ♦ Skype ♦ Zoom ♦ Dropbox ♦ Photoroom ♦ CRM Automation ♦ Calendly ♦ Trello ♦ Zendesk ♦ Canva ♦ Shopify ♦ WooCommerce ♦ eBay ♦ Amazon FBA ♦ List Perfectly ♦ AzInsight ♦ SellerAmp ♦ Keepa ♦ Seller Central ♦ Microsoft Office Tools (Word, Excel, Powerpoint) ♦ Google Productivity Tools (Sheet, Drive, etc) If you have a different fancy software that is in use, throw it my way and watch me master it in a flash! ☝️If you're feeling the vibe and think that we can get well together! ✉Send me your personalized message and fill me in. Talk Soon! Ria

Your Shopify store is growing. Your support inbox is not. Tickets stack. Customers wait. A frustrated buyer files a chargeback before you've seen the message. A bad review goes live because a shipping issue sat unresolved for three days. That's what happens when support is running behind the operation. Here's what it looks like when it isn't: - Every ticket resolved on first contact - Refunds, exchanges, and order issues closed before they escalate - Frustrated customers converted into repeat buyers - Your helpdesk running clean while you focus on the business For 5+ years, high-growth Shopify and dropshipping brands have trusted me to run their support end-to-end - brands like FairtexStore, Amberjack, and Owl Lark Mattresses. Gorgias, Reamaze, Zendesk, Freshdesk - fluent in all of them. Shopify backend, order edits, refund logic, shipping escalations - handled independently, no back-and-forth needed. Your customers are the business. Every interaction either builds the brand or chips away at it. The work here is to make sure it's always the former.

Hello👏, 𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐌𝐲 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 ! I’m a full-time Customer Service Representative with over 5 years of experience supporting eCommerce brands, particularly those built on Shopify. I specialize in delivering fast, friendly, and accurate support via email and live chat, ensuring every customer receives a timely, helpful, and empathetic response. ✅ Shopify eCommerce Support – My Core Responsibilities: • Responding to customer inquiries via email and chat • Answering product-related questions • Communicating with suppliers for order issues (e.g., delivery delays, damaged items, replacements, refunds) • Tracking orders and updating customers • Handling returns and refunds professionally • Managing disputes and chargebacks via PayPal, Klarna, Chargeflow, etc. 🛍️ Shopify Store Management: • Order tracking, processing, and fulfillment • Order cancellation and refunds • Modifying customer details (address, email, etc.) • Creating and managing discount codes • Communicating with suppliers for order updates • Handling chargebacks and disputes efficiently 📲 Social Media Support: • Managing Facebook Pages: replying to messages, moderating comments, and hiding negative feedback • Responding to inquiries across Instagram, TikTok, and Meta platforms 💻TOOLS & PLATFORMS • HelpScout • Gorgias • Gmail • Freshdesk • Zendesk • Outlook • PrivateMail • Re:amaze • Proton Mail • ManyChat • Facebook Pages • Instagram • Google Sheets INDUSTRIES I SUPPORT Shopify & E-Commerce Stores, Dropshipping Brands, Fashion & Beauty, Pet Product Stores, Travel & Hospitality, Property Management 🛒 Brands I've Supported: ► Velmara– Fashion brand (Shopify): Email & social media support ► Marry Mart LLC – Women’s dresses (Shopify): Email & social media support ► Multicollenge – Supplement products (Shopify): Email support & social media support ► Enthpy– Supplement products (Shopify): Email support ► Leiyana– Pet products (Shopify): Email & social media support ► Paws – Dog products (Shopify): Email & social media messaging support ► U.S.-Based Client – Delivered real-time live chat support through Facebook Messenger. ► BulvariLemoine Paris – Fashion eCommerce Store: Email Support ► Bulari – eCommerce Fashion Brand: Email & social media messaging support ► Volari – Live Chat Support & Social Media Handling WHY CLIENTS CHOOSE ME Top Rated on Upwork 100% Job Success Score, 5★ rating 24/7 availability, including weekends and holidays Multilingual customer support using AI translation tools Calm, clear, professional communication even under pressure Strong Shopify knowledge with end-to-end customer support capability Fast response times and close attention to detail Long-term mindset focused on customer retention and brand loyalty I don't just respond to customers I deliver the kind of customer service that represents your brand professionally and turns first-time buyers into loyal, repeat customers. Ready to give your customers the support experience they deserve? Send me a message Let's talk about your store. Regards, Muneeb Zahid

About me 💎 💎Top Rated Plus 🥇Customer Service Pro with more than 10 years of experience ✨✨✨✨✨5 Star Client Feedback 💎NDIS Provider Support🤝 🤝 Knowledge of NDIS Framework 🤝 Organizational Skills / Attention to detail / Time management 🤝 Proficiency in Office Software 🤝 Familiarity of NDIS-specific portal 🤝 Invoice processing 🤝 Analytical / Problem-Solving Skills 🤝 Team Collaboration Skills 💎Ecommerce 🤝 With expert knowledge in E-commerce businesses. This includes, Dropshipping Private labeling , Print on demand, Third-party fulfillment, In-house fulfillment and Drop servicing. 💎𝙏𝙤𝙥-𝙣𝙤𝙩𝙘𝙝 𝙀𝙈𝘼𝙄𝙇 and 𝙇𝙄𝙑𝙀 𝘾𝙃𝘼𝙏 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 🤝 Delight customers by skillful, kind and prompt responses. Assisting people from all walks of life helped me hone my capabilities to give always above and beyond the customers needs. Customer satisfaction is number one priority💖 💎 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙊𝙧𝙞𝙚𝙣𝙩𝙚𝙙 𝙒𝙞𝙯 💼 With expertise in after-sales support and customer loyalty. Maintaining above average CSAT reviews and manage customer feedback across multiple channels like Trustpilot. ⚙️ 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 and 𝙏𝙤𝙤𝙡𝙨 Specializations AI Tools : ChatGPT Claude AI Gemini 🌟 Shopify 🌟 Shiphero 🌟 Loop Returns 🌟 Aftership 🌟 Tidio 🌟 Front 🌟 Gorgias 🌟 Reamaze 🌟 Zendesk 🌟Trust Pilot 🌟Meta Business Suite 🌟 Aliexpress 🌟 CJ Dropshipping 🌟 Airtable 🌟Amazon 🌟Google Suite 🌟 Microsoft Office 🌟 Hubspot 🌟 Starshipit 🌟 Fulfillment Engine 🌟 Shipbob 🌟 Shipstation 🌟 Zoho 🌟 Asana Customer satisfaction isn't just a goal; it's my unwavering mission! 💎💎 Let us connect and grow together! 📈💰 I hope many blessings come your way ✨ Jeane

I’m currently working as a Shopify Virtual Assistant, providing customer service and operations support for multiple ecommerce stores across various European countries. These stores span diverse niches such as fashion, cosmetics, personal hygiene, tools, and general merchandise. I handle day-to-day operations including: Tracking and updating orders Processing refunds and replacements Managing inquiries via email, chat, and social platforms Maintaining daily reports and trackers using Google Sheets I have hands-on experience using tools like Zoho CRM, Zendesk, ReAmaze, Freshdesk, LiveEngage, Slack, Gsuite, Ownbase, Cartifind, TikTok, CJ Dropshipping, Dsers, Service Points, Gmail, and Shopify. On the social media front, I also manage Facebook Ads moderation including hiding or responding to comments, blocking inappropriate users, and engaging with customers via Messenger to drive positive experiences and sales. Before transitioning into ecommerce, I spent nearly 10 years in the BPO industry, supporting global brands across voice, email, and chat channels. This helped shape me into a resilient, people-first support professional who thrives in high-volume and fast-paced environments. Let me know how I can support your business goals!

Top Rated CMS Expert and WordPress Developer specializing in WordPress, Webflow, Shopify, Wix, Squarespace, and Claude AI website design and development. 🏅10+ years of experience | 80+ projects delivered | 4500+ hours completed | $70K+ earnings, helping businesses create fast, conversion-focused websites that generate leads, improve user experience, and scale with growth. 🚀 AI-powered Web Designer & Developer specializing in WordPress, Webflow, Shopify, and modern CMS platforms. I use Claude AI, ChatGPT, Cursor AI, and AI-assisted workflows to create faster, smarter, and conversion-focused websites. Experienced in AI-powered web design, landing pages, SaaS platforms, automation workflows, responsive UI/UX, and custom website development 👉 Why clients choose me: 🚀 80+ projects completed with 5-star ratings ⌚ $70K+ earned and 4,500+ hours worked on Upwork 💯 Reliable long-term support and clear communication ✅ Strong focus on performance, scalability, and clean architecture 👨‍💻 Experience working with startups, agencies, and established businesses 👉 Clients usually reach out when: 🔹Their WordPress site feels slow or unstable 🔹WooCommerce setup needs restructuring or optimization 🔹Previous development created technical debt 🔹They need a more flexible CMS or better backend organization 🔹They want a dependable long-term developer I specialize in building scalable CMS-driven websites with a strong focus on WordPress as the primary platform. My expertise includes WordPress Development, WordPress Backup, WordPress Bug Fix, WordPress Consultation, WordPress Customization, WordPress Installation, WordPress Landing Page, WordPress Malware Removal, WordPress, WordPress Migration, I have extensive experience delivering WooCommerce stores and Elementor-based WordPress website that are fast, secure, and conversion-focused. Alongside WordPress, I work with Webflow, Shopify, Wix, Squarespace, Craft CMS, and other CMS Development helping businesses choose the right platform based on their goals and scalability needs. ==================================== How I work I focus on structure and clarity before development begins. The goal is to build websites / systems that are easy to manage, scalable, and don’t require constant fixes. Whether you need a new website, redesigning an existing platform, optimizing a store, Elementor development or need ongoing WordPress, Shopify, or Webflow support, feel free to invite me to your job. ☎️ ==================================== KEYWORDS & EXPERTISE Claude AI , ChatGPT , AI Web Development , AI Website Design , AI Automation , AI SaaS Development , AI MVP Development , AI Workflow Automation, AI Integration, AI, Cursor AI, OpenAI API, GPT-4, AI Chatbot Development, AI WordPress Development, AI Shopify Development , AI WordPress Plugins & Tools Figma to Webflow Plugin , Shopify Website Design , Shopify Theme , Shopify Apps , Shopify Plus , WordPress Customization , Squarespace , WordPress Migration , Shopify Development ,Shopify Templates , WordPress Bug Fix , WordPress Development , Shopify Plus , Liquid , Theme Customization , Theme Development , Figma , Shopify SEO , Shopify Templates , Shopify Website Design , Shopify Website Redesign , AI Agent Development , Claude , GPT API , Generative AI , API Framework , WooCommerce , WordPress , WordPress Backup , WordPress Bug Fix , WordPress Consultation , WordPress Customization , WordPress Development , WordPress Installation , WordPress Landing Page , WordPress Malware Removal , WordPress Migration , PSD to WordPress , Divi , Wireframe , Mockup , Shopify Templates , Shopify Development , AI Agent Development , OpenAI API , AI Chatbot , Prompt Engineering , Generative AI , Shopify SEO , Shopify Website Redesign Migration , AI Chatbot , Chatbot , Conversational AI , Claude , Generative AI , AI Agent Development , Shopify Theme , Prompt Engineering , Magento Migration , AI Chatbot , Chatbot , Conversational AI , Generative AI , Claude , AI Builder , Shopify Website Design , AI Agent Development , Prompt Engineering , Shopify , Squarespace , Set Up Shopify Site , WordPress , WordPress Consultation , WordPress Installation , WordPress Landing Page , Landing Page Design , JavaScript , CSS 3 , Tailwind CSS , Elementor , HTML , Framer , Webflow , Shopify Plus , Set Up Shopify Site , Wireframe , Shopify Apps , GPT API , AI Chatbot , Claude , AI Builder , Theme Customization , AI Agent Development ,, Shopify , Webflow, User Experience , Webflow Developer , Responsive Design , UI/UX , Design , Interaction Design , Wireframing , Prototyping , Typography , Color Theory , Layout Design , Web & Mobile Design Consulation , Animation , Front-End Development Framework

Hi there! 👋 I'm Jezriel Loreto, a multi-skilled virtual professional with a strong background in eCommerce support, customer service, and online operations. I specialize in helping businesses stay organized, responsive, and consistently on-brand across digital platforms. ✅ What I Bring to the Table: Social Media Management I create, schedule, and monitor engaging content across platforms using Meta Business Suite to build brand presence and connect with audiences effectively. Travel Planning Expertise From finding the best flight deals to crafting seamless itineraries, I bring expert-level planning and personalized service to every trip. Customer Support & Email Management With hands-on experience in Re:amaze, Gorgias, Zendesk, and Shopify, I provide prompt, professional support that keeps customers happy and inboxes organized. Trustpilot Review Management I help protect and enhance your online reputation by responding to reviews with care, professionalism, and strategic insight. Quality Auditing With a sharp eye for detail, I conduct quality checks on customer interactions to ensure your support team delivers consistent, high-quality service. 🛠 Tools I Work With: Shopify Re:amaze Gorgias Zendesk (Chat & Email) Recharge Amazon Connect MAT Meta Business Suite I'm fast, detail-oriented, and reliable—your go-to person for keeping operations smooth and customers satisfied. Whether you're looking for help managing your Shopify store, delivering top-notch support, or staying on top of daily admin tasks, I’m here to help. Let’s connect and explore how I can support your business goals. Warmly, Jezriel Loreto