I am an ITIL, PRINCE2, Kaseya VSA, Cyber Security and MS Office 365 certified professional with 25 years of rich and extensive experience with many MSPs to optimize their Managed Support coupled with Service Delivery, Project Management, Process Automation, Security & Compliance and Team Management. I can assist you are in building operational strategies and systems for your MSP based on industry best practices and TrueMethods framework. I can assist you in development of Service Offerings, technology stack and creating service packages both for fully managed and break/fix clients for smooth and efficient support. I will assist you in setup and configuration of your MSP tools, including: 1. Remote Monitoring and Management (RMM) Datto RMM, Kaseya VSA, ConnectWise RMM 2. Professional Services Automation (PSA) Kaseya BMS, Autotask. ConnectWise Manage 3. IT and documentation platforms like IT Glue. 4. Standard Operating Procedures (SOPs). Following are my areas of expertise: 1. Project Management and MSP Consultation. 2. Kaseya VSA, BMS and IT Glue. 3. Datto RMM and Autotask 4. ConnectWise RMM and Manage 5. Cyber Security and Information Security (ISO 27001). 6. Preparation of SOPs and Business Processes Automation. 7. Technical Writing, Presentations and Training material. In my previous roles I worked with many MSPs in many areas of IT to customize, implement and optimize different tools for Support and Services Management. Thank you for visiting my profile and I am excited for being work with you.

Native German living in Denmark with lots of experience in translating from English, Swedish and Danish. I have translated websites, helpdesks, blog entries, product descriptions, entire databases, newsletters, social media posts, etc. I have worked both as a freelancer and in part-time positions. As a master's student in web communication design, I also have a lot of experience in academic research, literature reviews, data visualizations, user interface design, and service design. I have experience in coding and reading HTML, CSS, JavaScript and JSON. I am a fast and reliable worker who takes pride in their work and guarantees quality results. I pay attention to details and work very organized.

I am a Supply Chain Operations professional with more than 10 years of experience at Procter and Gamble. Doing supply chain projects and operations work for multiple clients post 2019. Inventory Management, Process Redesign, VSMs, Forecasting, MRP and more. Trained by P&G in Egypt, Czech Rep, Belgium, Dubai and Singapore. I have also done extensive HR and Finance work which augments my core expertise. I have done assignments on Supply Chain ERP implementation, Production Planning, Inventory Management, Warehousing, 3PL, Supplier Management, Continuous Improvement, Loss Elimination, and Demand Planning. In my last assignment at P&G I was handling demand planning and initiatives and was member of the Extended Lead Team at P&G Pakistan. I was directly responsible for business delivery commitment and communication to the region on behalf of the Country Manager. For context, P&G is a globally recognized leader in supply chain capability. (Gartner Masters since 2010). Post 11 years at P&G I work as an independent consultant. I have had extensive exposure and experience in working on customer service, customer journey mapping, supply chain management, HR, data and continuous improvement for clients in FMCG, Automotive, Food/Restaurant, Pharma industries. Core knowledge and skills include *Service Design *Senior/Regional Internal Stakeholder Management *Corporate Demand Management *Materials Supply Management *Initiatives Management *Talent Practice & Succession Planning *Mfg. Site Integrated Planning *Organization Design, Development & Engagement *Transportation & Warehousing *Transition and Change Management *Inventory Management *MRP *Process Mapping and Redesign Engineering skills include: *Electrical Substation design (Primary, Secondary, Civil, SCADA); *CAD and BIM skills (AutoCAD and Revit)

I specialise in transforming complex business challenges into clear, actionable product strategies with over 15 years of experience in user research, experience design, and digital strategy. Currently, I lead behavioural research and experience design projects in the public health and preventive health technology sectors. My background includes significant roles in a Swiss technology consultancy, where I effectively engaged with teams across government, healthcare, and financial services. I excel at scoping opportunities, shaping roadmaps, and ensuring innovative concepts evolve into functional products. With extensive experience collaborating with international teams, I bring a unique perspective to projects, helping businesses achieve their goals through a user-centered approach. If you're seeking a consultant who understands the intersection of strategy, research, and delivery, let's connect to discuss how I can support your next initiative.

I am a former Hubspot HQ Employee of 5 years and have been working as a Revops System Analyst at Workleap for the past 3 years. I don’t just click buttons, I build automated sales and marketing RevOps systems, deep clean dirty CRM’s, and deliver reporting analytics on every solution I create. During my career at Hubspot HQ and more recently Workleap Canada, I managed Hubspot and revenue operations, focusing on: Complex Integrations and HubSpot Configuration: Building Zapier flows, CRM Architecture, Connecting Domains, and Enrichment initiatives. Data Integrity & Cleanliness: Cleaned 200K duplicates at Workleap, Data reconciliation between PowerBI and Hubspot reports every month that match, regularly backfilling data for new KPI’s. Leadership Reporting Analytics: Created over 600 reports and quarterly dashboards for Workleaps leaders. Dashboards would visualize KPI’s and track their success. Automation Expert: Building complex automation that runs our Sales and Marketing teams. Frequently acting on feedback for improved processes. Turning manual problems into automated and streamlined solutions. I’m new to Upwork, but a veteran of the Hubspot platform & CRM Architecture. If you are looking to invest in an Expert who will build your dream Hubspot/CRM that delivers revenue. Would you have 5 minutes to explore your current Goals and Challenges? You are getting a $150 p/hour Hubspot Solutions Consultant at a “New to Upwork” rate. Let’s work together!

I architect and implement sustainable innovation by aligning Strategy, Leadership, and Organizational Culture. With a 25-year career spanning corporate leadership and digital entrepreneurship, I move beyond "innovation theater" to deliver tangible results. My work focuses on building internal capabilities. Through hands-on Workshop Facilitation, strategic Change Management, and targeted Leadership Development programs, I empower organizations to: - Navigate complex digital transformations. - Embed a culture of continuous improvement. - Make innovation a core business function, not an isolated department. Having led my own agency and advised major companies, I bring a pragmatic, real-world perspective to every project. I understand the political and cultural complexities of mid-size and large organizations, and know how to drive change from within.

🚀 Helping startups and international companies validate opportunities and grow in Brazil & LATAM. I’m a Brazilian consultant with 8+ years of experience in market research, go-to-market strategy and business validation, helping startups and innovation-driven companies make better strategic decisions when entering new markets. My work combines market intelligence, customer insights and strategic analysis to support companies through expansion, validation and growth initiatives, especially in Brazil and Latin America. I have experience working with startups, venture building initiatives and international companies looking to better understand local market dynamics, identify opportunities and reduce uncertainty before scaling. Services I offer: ✅ Market Research & Competitive Analysis ✅ Go-to-Market Strategy & Market Positioning ✅ Business Plan Development ✅ Pitch Deck Structuring & Strategic Narratives ✅ Customer Discovery & User Interviews (EN/PT) ✅ Venture Validation & Smoke Tests ✅ Investment Thesis & Opportunity Research ✅ Startup Validation using Lean Startup methodologies ✅ Ecosystem Mapping & Strategic Partnerships ✅ Process Structuring & Strategic Operations ✅ Soft Landing Support for companies entering Brazil & LATAM My background includes supporting the Brazilian operation of a German venture builder, where I worked on venture discovery, market validation, hypothesis testing, customer interviews and strategic research for new business initiatives. I’ve also supported more than 50 startups through innovation and validation projects, helping founders better understand customer needs, validate opportunities and structure business decisions through research-driven methodologies. Beyond strategy and research, I help international companies navigate the Brazilian innovation ecosystem through local market insights, stakeholder mapping, conference representation and partnership development. Results I’ve delivered: 📌 +50 startups supported through validation and innovation projects 📌 +200 qualified leads generated in 2 months for a global beauty tech company 📌 30% increase in partner revenue for a European edtech company 📌 R$50M in projected revenue through strategic repositioning in the wellness and pharmaceutical industry 🌍 Fully remote | Fluent in English & Portuguese Let’s connect and discuss how I can support your next market expansion, validation or growth initiative.

With 5+ years of product management experience, I now focus on helping businesses create sustainable impact. I assist in understanding customer journeys, engaging users, and driving product success. I support product discovery, MVP definition, and aligning OKRs through team dynamics. Combining technical knowledge and strategic thinking, I ensure the product's value is maximized. Fluent in Portuguese, with advanced English and intermediate Spanish skills. Support small, medium, large companies and impact-driven businesses in structuring and boosting their digital products using agile methodology, through: ✅Creation of Digital Product Strategy: Identifying business/impact opportunities and creating a strategy focused on achieving desired outcomes (OKRs). ✅ Market analysis with Desk research: to understand trends, competition, review regulatory aspects and opportunities with an emphasis on identifying ways to enhance business, social and environmental sustainability. ✅ Product Discovery: In-depth identification of problems to be solved, using methods such as customer research, customer journey mapping, usability testing, as well as the creation and validation of solution hypotheses in co-creation with stakeholders. ✅ Product Delivery: Development of MVPs and product roadmaps, definition of business requirements, and preparation of essential documentation, such as PRDs and user stories, to guide design and engineering teams. ✅ Launch Plan and KPIs: Creation of launch plans for products or features, along with the definition of KPIs to monitor performance before, during, and after launch. My work stands out for its clear, precise, and actionable documentation, designed to be effectively used by design, engineering, and business teams. Tools I use: ➡️ Miro (facilitate design and ideation dynamics) ➡️ Jira and Trello (agile and project management) ➡️ Confluence (documentation) ➡️ Office: Excel, Word, Power Point ➡️ Canva (documentation and presentations) ➡️ Notion (documentation and project management)

Iam a Customer Service/Technical Support specialist proficient in multilingual Tier 1 and Tier 2 assistance for diverse clients. Demonstrated excellence in Microsoft 365 troubleshooting, Google Workspace support, and Microsoft Intune / Entra ID / Azure consistently resolving 25-30 tickets daily while maintaining a user satisfaction rating above 95%. Skilled in AI prompt engineering and advanced technical tool utilization to optimize workflows in high-volume environments. Expert in problem-solving, ticket management, and multilingual communication (German, English, Arabic), delivering responsive and effective tech solutions. 💼 𝗞𝗲𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: - Troubleshooting PCs, Macs, and peripherals (printers, scanners, headsets) - Microsoft 365 support (Outlook, Teams, OneDrive) - Google Workspace troubleshooting including Gmail, Drive, Meet, and admin console support - Resetting passwords, account unlocks, and BitLocker key recovery - Support via ServiceNow with experience in Microsoft Intune, Active Directory, and Google Admin Console- End-to-end ticket management, including escalation when needed - AI prompt engineering including workflow optimization, knowledge base automation, and productivity improvement - Advanced use of AI tools including ChatGPT, Microsoft Copilot, and Eliza for technical support and business solutions Strengths and Skills: • Proficient in multilingual communication (German, English, Arabic) to support diverse clients. • Expertise in Microsoft 365 technical support (troubleshooting, advisory, and reactive solutions). • Strong problem-solving skills for complex IT issues with a customer-focused approach. • Quick response and resolution of technical challenges to ensure minimal downtime. - Consistently resolve 25–30 tickets per day - Maintained a 95%+ user satisfaction rating across all channels In my current role as a Service Desk Technician, I engage with a wide range of users — from startups to enterprise clients — and adapt to evolving tools and workflows with ease. My approach combines technical know-how with a people-first attitude, ensuring both speed and satisfaction in every interaction. I’m actively seeking a long-term, part-time opportunity to provide remote technical support and help businesses run smoothly. Let’s connect — I’d love to discuss how I can support your team.

Zach is a designer of environments, places, and products through carefully crafted spatial narratives. Focusing on experiential design anchored in the tangible, his expertise lives at the intersection of architecture, narrative storytelling, and human-centered interactive design. After earning his degree in Architecture, he worked as an architectural designer for years, specializing in various typologies including retail, hospitality, residential, theater, and commercial office design. Zach then spent almost a decade working for both Walt Disney Imagineering as a concept architect, and Universal Creative as a concept architect, attraction designer, and show set designer helping to lead teams to develop lands and attractions for internationally recognized IP's such as Star Wars, Frozen, Marvel, and Harry Potter. Currently, Zach works for the global design agency Frog design developing convergent human-centered experiences that are at the intersection of digital tools and physical space.