Profile Ali Mohebbi / I grew up in Tehran and got a diploma. Undergraduate student in Industrial Design at the art university of Isfahan. I used to have solutions for different things in my mind, and I was interested in design. At university, I studied industrial design, and I like to work with other people and students. I different things in my mind, and I was interested in design. At university, I studied industrial design, and I like to work with other people and students. I learned software with the help of professors and tutorial videos. For me, each project is a way to learn and increase experience, and I work hard for each project. I also spend the time I like on design challenges, and I have participated in national and international competitions. I won a prize in national project.

Zach is a designer of environments, places, and products through carefully crafted spatial narratives. Focusing on experiential design anchored in the tangible, his expertise lives at the intersection of architecture, narrative storytelling, and human-centered interactive design. After earning his degree in Architecture, he worked as an architectural designer for years, specializing in various typologies including retail, hospitality, residential, theater, and commercial office design. Zach then spent almost a decade working for both Walt Disney Imagineering as a concept architect, and Universal Creative as a concept architect, attraction designer, and show set designer helping to lead teams to develop lands and attractions for internationally recognized IP's such as Star Wars, Frozen, Marvel, and Harry Potter. Currently, Zach works for the global design agency Frog design developing convergent human-centered experiences that are at the intersection of digital tools and physical space.

I am a Supply Chain Operations professional with more than 10 years of experience at Procter and Gamble. Doing supply chain projects and operations work for multiple clients post 2019. Inventory Management, Process Redesign, VSMs, Forecasting, MRP and more. Trained by P&G in Egypt, Czech Rep, Belgium, Dubai and Singapore. I have also done extensive HR and Finance work which augments my core expertise. I have done assignments on Supply Chain ERP implementation, Production Planning, Inventory Management, Warehousing, 3PL, Supplier Management, Continuous Improvement, Loss Elimination, and Demand Planning. In my last assignment at P&G I was handling demand planning and initiatives and was member of the Extended Lead Team at P&G Pakistan. I was directly responsible for business delivery commitment and communication to the region on behalf of the Country Manager. For context, P&G is a globally recognized leader in supply chain capability. (Gartner Masters since 2010). Post 11 years at P&G I work as an independent consultant. I have had extensive exposure and experience in working on customer service, customer journey mapping, supply chain management, HR, data and continuous improvement for clients in FMCG, Automotive, Food/Restaurant, Pharma industries. Core knowledge and skills include *Service Design *Senior/Regional Internal Stakeholder Management *Corporate Demand Management *Materials Supply Management *Initiatives Management *Talent Practice & Succession Planning *Mfg. Site Integrated Planning *Organization Design, Development & Engagement *Transportation & Warehousing *Transition and Change Management *Inventory Management *MRP *Process Mapping and Redesign Engineering skills include: *Electrical Substation design (Primary, Secondary, Civil, SCADA); *CAD and BIM skills (AutoCAD and Revit)

I audit and redesign complex service, SaaS, and healthcare-related systems at the operating model level. My work focuses on workflow logic, information flow, responsibility structure, state continuity, decision-support logic, and how people actually think, decide, and coordinate inside the system. I look for the points where the system creates hidden cognitive or operational load: unclear handoffs, lost context, duplicated work, weak ownership, fragmented processes, and situations where users or teams have to compensate manually for structural gaps. I work especially well on: complex system design and structural diagnostics SaaS, marketplace, and operating model architecture service and ecosystem design workflow, coordination, and decision-support logic healthcare and other coordination-heavy environments Many systems do not fail because they are missing features. They fail because the internal logic connecting their parts was never designed as a coherent whole. The result is familiar: duplicated effort, weak coordination, hidden friction, unstable decisions, and people compensating manually for structural gaps. My background includes designing high-complexity systems from concept to architecture, product logic, operational model, and go-to-market direction. This includes service operating systems, logistics ecosystems, and healthcare architecture. I do not look only at isolated features or local improvements. I analyze how decisions, workflows, incentives, and dependencies interact across the whole system — and how weak structure creates instability, wasted capacity, and avoidable complexity. A second layer of my work focuses on Coherence Thinking and AI-related systems. Here I examine how human interpretation, ambiguity, framing, and instability shape interaction quality before prompting, decision-making, collaboration, and scale. This helps individuals and teams work with AI and complex systems with less distortion, less premature closure, and stronger judgment. My areas of work include: structural diagnostics for fragmented or unstable systems SaaS and marketplace system thinking service and ecosystem architecture AI governance and human-AI interaction design healthcare architecture and interoperability thinking workshop facilitation for clearer system use and better judgment Selected project directions include: Emily OS — an operating architecture for expert-driven service environments Roots & Routes — a warehouse-free local food logistics ecosystem Healthcare Ecosystem Architecture — a patient-state-trajectory based system model built around continuity, coordination, and a shared system core Cognitive Systems Instability Research — frameworks for understanding how instability emerges in human-AI systems My principle is simple: coherence before optimization. If you need help clarifying an MVP, diagnosing structural problems, redesigning fragmented service logic, improving operational coherence, or thinking through AI-supported systems more clearly, I’d be glad to talk.

Iam a Customer Service/Technical Support specialist proficient in multilingual Tier 1 and Tier 2 assistance for diverse clients. Demonstrated excellence in Microsoft 365 troubleshooting, Google Workspace support, and Microsoft Intune / Entra ID / Azure consistently resolving 25-30 tickets daily while maintaining a user satisfaction rating above 95%. Skilled in AI prompt engineering and advanced technical tool utilization to optimize workflows in high-volume environments. Expert in problem-solving, ticket management, and multilingual communication (German, English, Arabic), delivering responsive and effective tech solutions. 💼 𝗞𝗲𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: - Troubleshooting PCs, Macs, and peripherals (printers, scanners, headsets) - Microsoft 365 support (Outlook, Teams, OneDrive) - Google Workspace troubleshooting including Gmail, Drive, Meet, and admin console support - Resetting passwords, account unlocks, and BitLocker key recovery - Support via ServiceNow with experience in Microsoft Intune, Active Directory, and Google Admin Console- End-to-end ticket management, including escalation when needed - AI prompt engineering including workflow optimization, knowledge base automation, and productivity improvement - Advanced use of AI tools including ChatGPT, Microsoft Copilot, and Eliza for technical support and business solutions Strengths and Skills: • Proficient in multilingual communication (German, English, Arabic) to support diverse clients. • Expertise in Microsoft 365 technical support (troubleshooting, advisory, and reactive solutions). • Strong problem-solving skills for complex IT issues with a customer-focused approach. • Quick response and resolution of technical challenges to ensure minimal downtime. - Consistently resolve 25–30 tickets per day - Maintained a 95%+ user satisfaction rating across all channels In my current role as a Service Desk Technician, I engage with a wide range of users — from startups to enterprise clients — and adapt to evolving tools and workflows with ease. My approach combines technical know-how with a people-first attitude, ensuring both speed and satisfaction in every interaction. I’m actively seeking a long-term, part-time opportunity to provide remote technical support and help businesses run smoothly. Let’s connect — I’d love to discuss how I can support your team.

Transformation Done. Together. I lead a boutique, London based Strategy, Design and Implementation consultancy. We are 100% focussed in Health, Life Sciences and Med Tech. We effect change for our clients in 3 ways; 1. Digital & Pathway Transformation - Bringing Service & Product Design together with Data Science we optimise your GTM approaches, drive RWE generation and therapy adoption in health systems​. 2. Marketing & CRM Systems Design - We build repeatable marketing models to drive effective, data driven relationships and reap long term efficiencies throughout. 3. Change Management and Strategic Implementation - Our teams apply flexible frameworks for successful change implementation projects that prioritise adoption. We foster process standardisation and simplification across businesses to embed change, build internal capability and scale success. All of our work is delivered using augmented agile delivery methods that work for our clients. We like to Think Big. Start Small. Scale Fast. It all starts with an audience first research approach - We leverage User Research, Social Listening, Publication Analysis & Search Data Analysis to gather the killer insights that enable us to create solutions that will be adopted. Our flexible way of working and scalable project approach fosters collaboration and reduces risk which our clients highly value. Let's collaborate, please get in touch.

I am an experienced industrial designer and design researcher with a strong background in design cognition, complemented by my ongoing pursuit of enhancing my proficiency in UX design. For the last one and a half years I have been working on UX design methodologies, practicing them in side-projects and internships. I am experienced in research thanks to my Ph.D. focusing on design cognition. In my previous roles, I worked with cross-functional teams, collaborating with engineering to bring products from ideation to reality. With work experience in the academy and an ongoing doctorate focusing on design cognition, I gained theoretical knowledge in designing for better experiences. It brought me a thorough and systematic way of approaching design challenges and an awareness of the importance of relying on user data. In my most recent role as a UX Design Intern at Alex Therapeutics, which is a B2B startup focusing on pharmaceutical solutions, I actively participated in the initial stages of developing an MVP for a medication management mobile app. This experience allowed me to engage in the entire design process, from ideation and prototyping to user testing, as well as collaborating with engineers and product managers to make the product ready for the market. I became proficient in Figma and contributed to developing the company's design system.

The best designs I've shipped are the ones where users didn't notice the design at all. They just got it. Senior UX Designer and Service Design Consultant with 5+ years designing products real people depend on daily. Not wireframes that live in Figma forever — shipped, live, iterated-on-by-real-users work. ───────────────────────────── CURRENTLY WORKING ON CGIAR AI Hub, Abu Dhabi — Service Design Consultant Digital Transformation Accelerator. Facilitating design sprints, building HCD frameworks, running user research across international teams in the global south. Xymbia — Senior UX Designer and Product Strategist Designing the full platform for service businesses moving from WhatsApp bookings to a unified operating system. Booking flows, time tracking, dashboards, role-based ops, design system built from scratch. Involved in product strategy and roadmap — not just executing what's decided. ───────────────────────────── PREVIOUSLY SHIPPED Marham — Healthcare platform connecting patients, doctors and labs. Patient onboarding, Doctor PMS, shared family care, remote consultations, scheduling. Concept through UAT through production. Digital IPM — Enterprise ops platform. Role-based dashboards for managers, supervisors and auditors. Field mobile app with offline capability and real-time task execution. ───────────────────────────── WHAT I DO WELL Complex multi-role products where different users need different things from the same screen SaaS dashboards, healthcare systems, marketplaces, booking flows, enterprise ops tools Service design — workshops, HCD frameworks, design sprints, stakeholder facilitation End-to-end: research, IA, wireframes, prototyping, high-fidelity UI, developer handoff Design systems built to scale, not just look good ───────────────────────────── HOW I WORK Research first. Always. Test before it's comfortable. Iterate without ego. Hand off designs that don't need a meeting to explain. Use AI throughout to move faster without losing quality. ───────────────────────────── TOOLS Figma, FigJam, Miro, Notion, Jira, ClickUp Usability testing, heuristic evaluation, research documentation, stakeholder facilitation ───────────────────────────── If you've got a genuinely hard problem and want someone who won't panic at the ambiguity — I'm your person.

I’m a Machine Learning / AI Engineer with experience building end-to-end AI systems that go beyond research and deliver real business value. I specialize in computer vision, LLM applications, and production-grade ML pipelines, helping clients turn complex ideas into reliable, scalable solutions. I can help with: - Computer vision applications - LLM and multimodal AI solutions - Model training, fine-tuning, and evaluation - FastAPI-based ML services and microservices - Inference optimization and deployment - Explainable AI and model monitoring - End-to-end ML pipelines from research to production Whether you need someone to build an AI prototype, improve an existing model, or productionize an ML system, I’d be glad to help.

I help eCommerce and SaaS teams turn a messy backlog into a roadmap that moves real numbers — conversion, retention, CSAT — instead of just shipping features for the sake of it. Five years as a product manager across companies like Daimler Truck, IKEA, Mango, and an Italian insurtech (Prima). A few things I've done that are probably relevant to you: • Rebuilt an insurance sign-up funnel and lifted the quote-to-purchase pass rate by 30% — driving a record sales month. • Owned CSAT and kept it at 4.9 out of 5 for IKEA's Life at Home and reframed the roadmap around real customer life-stages instead of internal silos. • Designed the end-to-end service blueprint for an electric-truck ecosystem spanning a ~10-year vehicle lifecycle (certified service designer via Koos) generating opportunities that brought in sales of 500+trucks per customer in the US. What I'm actually good at: product discovery and user research, roadmap and prioritisation, funnel and conversion work (CRO, A/B testing), service design and journey mapping, and keeping engineering, design, and stakeholders pointed in the same direction. Agile/Scrum, equally comfortable working as a PM or a PO. I work natively in English, Spanish, and Portuguese — so if you're operating across those markets, I can talk to your users and your team directly, no translation layer. I'm most useful when there's a real outcome on the line: a launch, a funnel that's leaking, a roadmap nobody agrees on. I dig into the problem, I don't just take orders. If that sounds like your situation, send me the details and let's talk.