With 10+ years of UX and product design experience, I help product teams make better design decisions before development through focused, task-based UX services: • UX rapid prototyping — turning product ideas into testable wireframes and interactive Figma prototypes • UX audits and redesign recommendations — identifying usability issues and providing prioritised, actionable improvements • Accessibility design reviews (WCAG-based) — reviewing Figma designs against accessibility best practices and providing actionable recommendations before development • Usability testing and product feedback — testing key flows and translating findings into clear next steps • Customer journey mapping — visualising end-to-end experiences, pain points, opportunities, and service touchpoints • Figma cleanup and UI polish — organising files, improving consistency, refining components, and preparing designs for handoff • Chinese UX localisation — adapting apps, websites, and product content for Chinese-speaking users with attention to language, context, and usability • User interview guides and survey design — creating structured research materials to help teams learn from users • UX research synthesis — turning interviews, survey results, and user feedback into themes, insights, and product opportunities I have experience working in multinational environments and collaborating across product, business, and engineering teams. If you need focused UX support for a specific task—or a reliable design partner to help define, improve, or validate your product before development—I’d be glad to help.

I’m a Machine Learning / AI Engineer with experience building end-to-end AI systems that go beyond research and deliver real business value. I specialize in computer vision, LLM applications, and production-grade ML pipelines, helping clients turn complex ideas into reliable, scalable solutions. I can help with: - Computer vision applications - LLM and multimodal AI solutions - Model training, fine-tuning, and evaluation - FastAPI-based ML services and microservices - Inference optimization and deployment - Explainable AI and model monitoring - End-to-end ML pipelines from research to production Whether you need someone to build an AI prototype, improve an existing model, or productionize an ML system, I’d be glad to help.

ITSM Consultant | ISO 20000 | ITIL Expert | Service Management Transformation | SRE & Observability Hello, I’m Dilruwan Madubashitha, an IT Service Management (ITSM) Consultant with 14+ years of experience helping organizations transform their IT operations, align with ITIL best practices, and achieve compliance with ISO/IEC 20000. I’ve worked across banking, financial services, SaaS product companies, and system integrators, delivering ITSM transformations, governance frameworks, and tool rollouts. My unique strength is bridging strategy and hands-on execution — I can design a governance framework one day and configure observability dashboards the next. ✅ Core Services I Offer ITSM Consulting & Implementation – Incident, Problem, Change, Request, Knowledge Management. ISO/IEC 20000 Certification Support – Gap analysis, process frameworks, pre-certification audits. Tool Advisory & Rollouts – ServiceNow, Jira Service Management, BMC Helix, ManageEngine, Motadata. Business Process Mapping & Automation – BPMN 2.0 modeling, RPA/automation readiness. CMDB & Service Catalog Development – Linking business, application, and technical services. Observability & SRE Practices – OpsGenie, Datadog, Prometheus, Grafana, OpenTelemetry; reducing alert fatigue & improving reliability. Governance & KPIs – SLA frameworks, dashboards, and continual service improvement. 🌍 Why Clients Hire Me Enterprise-proven: I’ve led ITSM maturity programs at London Stock Exchange Group (LSEG) and global SaaS provider Mad Mobile. Outcome-focused: I deliver measurable improvements (reducing incidents, cutting alert noise by 50%, improving SLA adherence by 20%). Flexible engagements: From one-time audits to full implementations or ongoing advisory. Balanced expertise: Strategic leadership with hands-on technical skills in cloud, monitoring, and automation. 📌 Success Stories London Stock Exchange Group (LSEG) – I led the ISO/IEC 20000 certification project for LiveOps, embedding ITIL-aligned processes across global teams. LSEG achieved certification, improving service quality and reducing audit findings across regulatory programs. Mad Mobile – As Director of Technical Support, I rolled out Jira Service Management, Salesforce, and OpsGenie. Results: Customer-raised cases reduced by 25%. Alert noise cut by 50% with observability practices. SRE principles embedded, improving system reliability and reducing TOIL. Banking Sector – For a major commercial bank, I delivered an ITSM transformation that included gap analysis, CMDB design, and KPI-driven governance. SLA adherence improved by 20% in the first year, and a new service catalog linked business, application, and technical services for transparency. System Integrator & Product Company – Served as Product Owner & Consultant for a new ITSM platform. Defined requirements, led UAT, and ensured ITIL/ISO 20000 compliance. I also set up DevOps, SRE, and Support functions for a SaaS firm, including team design and operational frameworks. 🛠️ Technical Expertise ITSM Tools: ServiceNow, Jira Service Management, BMC Helix, ManageEngine, Motadata. Monitoring/Observability: OpsGenie, Datadog, Moogsoft, Splunk, Prometheus, Grafana, OpenTelemetry. Cloud & Infra: AWS, GCP, Terraform, Ansible. Data & BI: Snowflake, PowerBI, Sigma BI. Scripting: Python, Shell, Perl, Jython, JavaScript. 🎓 Certifications ITIL Expert (2011) ISO/IEC 20000 Practitioner & Auditor PMP® Certified Certified Scrum Master (CSM) & Product Owner (CSPO) SnowPro Core & Google Cloud Engineer (2024) AWS Solutions Architect MBA – University of Bedfordshire 💡 Engagement Models Advisory: Gap analysis, audit readiness, strategy. Implementation: End-to-end process/tool rollout. Governance: KPI frameworks, SLA reviews, continual improvement. On-Demand SME: Flexible support without long commitments. 📣 Why Work With Me on Upwork I make enterprise-grade ITSM expertise accessible on Upwork. My clients value my ability to: Deliver tangible results (not just theory). Balance business needs with technical realities. Provide clear documentation & training so improvements last beyond the engagement. 🤝 Let’s Work Together If you’re preparing for ISO 20000 certification, implementing ServiceNow or Jira Service Management, or looking to improve IT governance, observability, or service quality, I can help. 📩 Message me today — let’s transform your IT services into a true competitive advantage.

I design user experiences that bridge technology and human interaction. With over 21 years in product design and UX leadership, I specialize in AI-driven solutions and human-AI interaction patterns. My experience spans enterprise clients across Latin America and the US, where I’ve successfully led cross-functional teams through every stage of the design process, from discovery to high-fidelity prototypes. I thrive in AI-assisted environments, utilizing tools like Figma and advanced AI companions to enhance creativity and efficiency in my work. Whether you need to refine an existing product or create an innovative solution from scratch, I deliver user-centered experiences that drive results. Let’s connect to discuss how I can help elevate your project to the next level.

I’m a bilingual Virtual Assistant (Spanish–English) specializing in chat support, customer service, and administrative tasks. While I am new to remote work, I bring strong organizational skills, adaptability, and a genuine commitment to learning quickly. Here’s how I can support your business: Chat & Customer Support → Friendly, professional, and empathetic communication in English and Spanish. Virtual Assistance → Inbox and calendar management, research, scheduling, and admin support. Data Entry & Organization → Accurate input, formatting, and database management. Spanish–English Translation → Clear, natural, and culturally adapted translations. Transcription → Spanish audio-to-text with excellent grammar and precision. Why choose me: ✔️ Native Spanish speaker + fluent English ✔️ Motivated to grow and learn in remote work ✔️ Detail-oriented, reliable, and eager to take on new challenges ✔️ Strong interpersonal skills and customer-focused mindset I’m excited to start building long-term collaborations and provide efficient, professional support that helps your business run smoothly.

Are you looking to take your business to the next level by improving its marketability and user experience through custom Mobile or Web design, or a redesign of an existing one? I'm here to help you reach your goals and create an exceptional product that meets your needs. What I offer: ✅ Aesthetic UI design ✅ UX Research ✅ Wireframing/Prototyping ✅ Adaptation to all device screen sizes ✅ Fluent English and more Areas: 🔹 AI 🔹 Fintech 🔹 Crypto 🔹 E-commerce 🔹 Education 🔹 Fashion/Beauty 🔹 Medical/Healthcare 🔹 Travel Feel free to contact me.

MBA graduate with expertise in building products and services from the ground up in recruitment, healthcare, and education sectors. Skilled in managing the full product lifecycle-customer research, deployment, and ongoing product enhancement. Looking for design projects -- I vibe code websites, brochures, etc.

• Microsoft Office • Adobe Photoshop • Basic Video Editing • Customer Service • Sales Communication • able to make miniature ships

I am a Healthcare Systems and Service Designer with a background in clinical research operations, UX research, and human-centered design. My unique perspective is shaped by psychology, caregiving, and systems thinking. As both a healthcare professional and caregiver, I approach design with empathy for the real-world challenges patients, families, clinicians, and research teams face. My work focuses on designing healthcare systems that improve collaboration, simplify complex workflows, and support research and clinical teams across the healthcare ecosystem. I am particularly interested in AI-enabled healthcare platforms that responsibly integrate emerging technologies into complex clinical environments. As a healthcare Systems and Service Designer with a background in clinical research operations, UX research, and human-centered design. My work focuses on improving how patients, clinicians, and research teams interact with digital platforms across clinical trials, patient engagement, and healthcare operations. Before transitioning into design, I worked in clinical trial environments, gaining firsthand experience with the workflows, regulatory frameworks, and operational systems that support modern medical research. This foundation allows me to translate complex clinical processes into intuitive digital systems that improve collaboration, efficiency, and patient-centered care.

I bring over 10 years of experience in administration and management, effectively streamlining operations across various industries. My background includes hands-on roles that have honed my organizational skills and customer service expertise. I excel in creating efficient processes, managing teams, and enhancing client relations, ensuring that both workflow and satisfaction levels are maximized. My strength lies in quickly assessing needs and implementing tailored solutions that drive team performance and productivity. If you're in search of a reliable administrator who can manage projects and improve operational effectiveness, let’s connect. I am eager to assist you in achieving your goals and elevating your business's success.