Senior Technical Program Manager and Operations leader with 10 years of experience delivering complex programs across Google, venture-backed startups, US ecommerce brands, and DevOps consultancies. Sole Technical Project Manager at Cloud Posse (AWS Premier Partner) from 2023 to 2026, reporting directly to the CEO. I turn chaotic operations into systems that scale, without requiring management overhead. ★★★★★ Google's Chief Creative Officer "Skilled professional, fast learner, team player with great potential to embrace the new reality of communication that requires professionals to navigate between design, development, management and responsible thinking". ★★★★★ Google's Creative Director "Gabriela demonstrated tremendous effort and growth throughout her time working on my team and brought new perspectives, passion and energy to work. She's very curious and fearless and brings a positive attitude to the project, believing things can be improved. This is essential for someone who wants to thrive in communications nowadays. She's a strong and resilient professional who always pushes the boundaries of whatever she does". Recent positions: → COO at Brooklyn Jewelers LLC (NY), Apr 2026. Selected via Upwork's Expert-Vetted network to lead operations for a New York-based jewelry brand. Engagement paused early in onboarding due to the founder's family medical emergency. → Sole Technical Project Manager at Cloud Posse (US DevOps consultancy), 2022-2025. Reported directly to the CEO. Operated as de facto Head of Operations: led migration from Jira to Linear, managed AWS Partner Network activities, and ran all client delivery without supervision. → Project Manager at Vaan, a NY-based ecommerce agency. Delivered HexClad's brand-forward performance site redesign. → eCommerce Technical PM & Account Manager at The Form Factory, a California-based ecommerce agency. Delivered FLEO's headless commerce migration. What Cloud Posse's CEO, Erik Osterman, said about my work (April 2026): "Gabriela is an outstanding technical project manager who consistently exceeds expectations. From day one, she demonstrated strong ownership, follow-through, and an ability to navigate complex situations with confidence. Our clients regularly shared positive feedback about her responsiveness and attention to detail." How I help founders and operators: ✓ Operations strategy and execution for early-stage and growth-stage companies ✓ Technical program management with engineering, DevOps, and product teams ✓ Process design and tool selection (Linear, Notion, Asana, Jira, Confluence) ✓ Vendor and partnership management (AWS, agency partners, contractors) ✓ OKR design, operational reporting, and team performance management ✓ Headless ecommerce delivery (Shopify, custom stacks) Notable past work: ▸ Led production of Google's "All Brazil Plays" campaign for the Olympics 2016 (Sydney + São Paulo teams) ▸ Three years operating Cloud Posse client delivery autonomously, with zero supervision required ▸ Founded GABI808, where I'm currently validating Glutify, a fitness app for women ✅ Open to: fractional and full-time roles, COO / Head of Ops / Senior Technical PM positions. ✅ Availability: 30+ hours/week, EST, CST, and PST friendly hours. ✅ Languages: English (fluent), Portuguese (native). Reach out, and I'll respond within hours.

⭐ Top Freelancer | Accomplished Program & Project Manager | Digital Tech Transformation 🏆 As an Expert Freelancer, I belong to the elite top 10%, demonstrating an unwavering commitment to quality, efficiency, and client satisfaction. 💼 I've clocked many hours of successful client engagements. This adventure has left my clients with ⭐⭐⭐⭐⭐ experience and a bunch of fun stories! 🚀 With 4.5+ years of experience under my belt, I've navigated complex IT projects and digital transformations across a myriad of sectors. I've championed efficiency, transparency, and collaboration, all while enjoying the ride. My expertise lies in conceptualizing, planning, coordinating, and managing projects, leading the transformation from vision to realization. 🎯 I am adept at integrating diverse business, functional, and technical teams into one cohesive powerhouse, delivering projects that exceed expectations and provide lasting value. 🔑 Consider me a "game-changer" for your project team. I excel at tackling obstacles head-on, perfecting procedures, and swiftly resolving issues. I have a knack for creating effective workflows to overcome roadblocks and boost quality and efficiency. As a natural problem solver, I derive immense satisfaction from bringing order out of chaos and steering your project towards successful completion. Professional Certifications: ✔️ CAPM - Project Management Professional ✔️ PMI - Generative AI for Project Manager ✔️ DPP - Digital Product Practitioner ✔️ CSM- Certified Scrum Master Global Work Experience: 🌐 I bring to the table an extensive portfolio of global work experiences, having collaborated with clients from the USA, UK, Canada, Australia, New Zealand, and several countries in Europe, the Middle East, and Asia. This diverse exposure has equipped me with a unique perspective and a deep understanding of different cultural nuances, business environments, and market dynamics. Technical Proficiencies: 🔧 Project & Task Management Tools: Microsoft Project, Atlassian Jira & Confluence, Trello, Monday, Asana, ClickUp, Wrike, Notion. 📣 Communication & Collaboration Tools: Microsoft Teams, Google Meet, Zoom, Slack, Discord. 📈 Visualisation and Conceptualisation Tools: Microsoft Visio, Miro Boards, Lucid Charts, Figma, Draw.io, MindMaster. 🔀 Integration and Automation Tools: Zapier, Make, Power Automate, Monday Recipes and Integrations, Jira Workflows and Automation, ClickUp Automation, Asana Automation. 💡 Office Productivity Tools: Microsoft Office, Google Workspace, Atlassian Confluence, Microsoft Azure, DropBox, OneDrive, DocuSign, Zoho. Development Skills: Knowledgeable in HTML, CSS, ReactJS, NodeJS, and Flutter. I am excited to bring order to your project chaos and steer your vision to its successful realization. Let's connect today to discuss how we can transform your projects into success stories. Availability: I am available for both short-term and long-term projects. Let's discuss your needs and chart the best path forward. Languages: English (Native/Bilingual). 📚Education: Master Degree in Business Administration.

I work with growing organizations that are struggling with delivery visibility, unclear ownership, inconsistent processes, or operational complexity that has outgrown the current structure around the work. I’m a project and program management professional with 15+ years of experience leading cross-functional initiatives across digital delivery, business operations, and enterprise systems environments. Most teams I support already have capable people, active projects, and established tools in place. The challenge is that execution becomes harder to coordinate as organizations grow. Priorities compete, communication becomes reactive, and operational knowledge becomes concentrated among a small number of key individuals. I step into those environments to improve execution, strengthen cross-functional coordination, and create sustainable operational structure around the work already in motion. My background spans agency, SaaS, hospitality, utilities, and professional services environments, with experience leading enterprise software implementations, operational redesigns, workflow transformation efforts, and complex client delivery programs. Areas of Focus * Project & program management * Cross-functional delivery coordination * Operational process improvement * Workflow and PM system design * Documentation and SOP development * Change management and team adoption PMP-certified. Experienced leading complex initiatives from definition through delivery across technical and operational environments. Best fit: fractional or short-term engagements where teams need stronger execution, delivery visibility, and operational structure without adding full-time overhead. Certifications: PMP (PMI), Advanced Certified ScrumMaster, SAFe Agilist

Being a Certified Scrum Master I have over 7 years of experience as a Scrum Master, Software Business Analyst and Project Manager. During my professional journey, I have successfully managed products from the requirement phase to the launching of the product within the provided constraints. I excel in conducting research and analysis to develop solutions to business problems and help introduce these systems to businesses and their clients. I can help to conduct a proper analysis that can bridge the gap between IT and the business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. My skills as a software business analyst • Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution • Plan and design simple to semi-complex business processes and system modifications • Make recommendations to improve and support business activities • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design • Develop business requirements documents/user stories to support the required modifications • Plan, allocate and monitor work of other business analysts • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills • Assist in providing time estimates for project related tasks • Aid in updating process and procedural documentation • Develop basic understanding of technical development cycle of mobile application or web portals • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc My competence includes: • Agile Project Management • Software Requirement Gathering • Jira Management • Gap Analysis • Impact Analysis • Road Map • Scope & Cost Baseline • Project Timeline • Change Management • User Guidelines • Story Mapping • Presentations • Prototyping • Flow Diagrams • WBS • Use Cases • Functional & Non-functional Requirements • Planning and Monitoring • Clarifying business idea • Validating requirements • Setting up the collaboration tools • Architecture Diagram • ERD Diagram • UML Class Diagram • Database Model • Sequence Diagrams Software Documentation that I provide: • Software Requirement Specification (SRS) • Detailed Design and Architecture Document • Use Cases • User Stories • Test Cases • Traceability Matrix • User Manuals

I help founders turn chaotic growth into predictable revenue and scalable operations. As a Fractional COO/CRO, I design and implement the systems that take you from founder-led hustle to a repeatable, data-driven machine. ✅ 15+ years leading business operations, revenue operations (RevOps), GTM strategy, and business development for SaaS/PaaS, ESG, EdTech and B2B tech companies ✅ Raised $250M+ across Series A–C, built 30+ strategic partnerships across EMEA & North America, and helped scale to ~$20M ARR through structured RevOps and GTM execution ✅ Deep experience with operations strategy, process optimization, P&L ownership, KPI & performance tracking, GTM design, sales enablement, pipeline management, fundraising strategy, investor relations, market expansion, and team/organizational design Key roles: 🎯 Fractional Chief Revenue & Operations Officer at Raffall 🎯 Fractional Chief Operations Officer at AtlantisFiber 🎯 Founder – Your CxO Online 🎯 ex‑VP Sales & Business Engagements at Builder.ai EMEA (grew to a $2.5B PaaS startup) If you need a fractional COO / fractional CRO / revenue operations consultant / startup operations & strategy advisor to fix your RevOps, GTM, business operations, fundraising readiness, or scaling challenges, I plug in as your on-demand C‑suite partner and get you moving fast with clear priorities, simple dashboards, and execution you can trust.

Since 2003, I've helped companies improve digital products by making them easier to understand, easier to use, and more effective for their business. Today my work focuses on UX Audits, Customer Journey Analysis, usability improvements, onboarding optimization, and identifying product friction that prevents users from reaching value. I investigate how a product actually works from a customer's perspective, from the first landing page visit to onboarding, activation, and conversion. My goal is to identify where users become confused, lose trust, abandon the journey, or fail to complete key actions, then provide clear, prioritized recommendations that your team can implement. My audits typically cover: • Landing pages & messaging • Sign-up & onboarding flows • Customer journeys & user flows • Navigation & information architecture • Forms, dashboards & operational workflows • Mobile & desktop usability • Product friction & conversion barriers Recent experience includes improving SaaS, healthcare, transportation, and enterprise products. Route One Group (Transportation SaaS) Product Design Lead responsible for operational UX across a fleet management ecosystem used by 10,000+ commercial drivers. Designed workflows for ELD compliance, driver onboarding, fleet operations, billing, and dispatch, helping simplify complex business processes and reduce compliance violations by approximately 40%. Omio (Independent UX Audit) Conducted an independent UX audit of Omio. Produced a 10-page investigation report with annotated mockups, structured around Problem → Impact → Recommendation. Identified UX, visual, navigation, and journey friction issues with prioritized improvements. Sizov Report (B2B Analytics Platform) Investigated the trial request and onboarding journey for an institutional market intelligence platform. Redesigned qualification, email verification, and activation flows to reduce friction while preserving lead qualification and business control. Aesthetic Record Redesigned appointment scheduling and operational workflows for a healthcare platform. Simplified complex multi-step interactions and reduced booking time by approximately 50%. MedNote Designed onboarding and information architecture for a healthcare application managing family medical records. Created multiple user paths for different use cases while reducing cognitive load during first-time use. If you're getting traffic but users aren't activating, converting, or completing key actions, I'll help identify what's slowing them down and provide practical recommendations focused on business impact, not just design opinions.

I only take projects I know I can confidently deliver. Which means by the time we start talking, I’m already thinking about your PRD, roadmap, and execution plan. I’m Manahil, a Project & Product Manager with 4+ years of hands-on experience helping startups and growing teams turn ideas into clear documentation, structured workflows, and execution-ready plans. I work at the intersection of business, product, and delivery. My strength is taking messy inputs and turning them into PRDs, MVP scopes, roadmaps, and processes that teams can actually build from. I don’t just “manage tasks.” I slow things down enough to ask the questions that matter: What problem are we really solving? What should we not build right now? What delivers value fastest with the least risk? Then I turn answers into concrete outputs: Product & Project Documentation PRDs, FRDs, and BRDs for web and mobile products User stories, use cases, and acceptance criteria MVP scoping, feature prioritization, and phased delivery plans Product roadmaps and release planning aligned with real constraints Process & Workflow Design User journey mapping and end-to-end workflows As-Is / To-Be process flows and swimlane diagrams Business process mapping and system flow diagrams Developer-ready documentation that reduces back-and-forth Client & Stakeholder Deliverables Product vision and MVP decks Workflow and system explanation decks Business cases and stakeholder alignment presentations How I'm different Clarity over complexity: Simple systems that scale instead of breaking later Execution mindset: Strategy only matters if it ships Cross-team alignment: Business, UX, Tech, and QA stay aligned Transparent communication: You always know what’s done, what’s next, and why Tools I use Project & Product: ClickUp, Trello, GitHub Projects Process & Design: Figma, Miro, Canva Automation & Ops: Odoo ERP Industries EdTech, early-stage startups, internal business systems, logistics, and service platforms. These methods are tested in real environments, not theory. If you’re looking for: Cleaner PRDs A realistic MVP plan Clear roadmaps Processes that actually support delivery I believe trust is built through delivery. You can trust me on this. You’ll get premium structure and ownership, without the premium consulting price. If this sounds even close to what you need, 📥 send a quick message. Most projects don’t fail, they just never start. Let’s change that NOW. Project Management | Agile Project Management | Scrum | Jira | Asana | ClickUp | Project Scheduling | Project Planning | Business Analysis | Digital Project Management | Workflow Automation | Process Improvement | Team Management | Stakeholder Communication | Product Management | Sprint Planning | Sprint Review | Sprint Retrospective | Task Coordination | Business Process Management | Risk Management | Project Management Software | Project Schedule & Milestones | Defining Business Process Flow | Odoo ERP Project Manager | Overseeing Odoo ERP Implementation | Project Coordination | Communication | Leadership Skills | Process Optimization | Automation | Strategic Planning | Client Management | Operations Management | Technical Project Management | Business Operations | Program Management | Milestones | Team Collaboration | Quality Assurance | Project Delivery | Project Requirements | Time Management | Workflow Optimization | CRM Automation | Project Analysis | Cross-Functional Team Leadership | Organizational Design & Effectiveness | Digital Operations | SaaS Project Management | Data Analysis | Project Execution | Stakeholder Management | Strategic Execution PRD (Product Requirements Document) | Product Requirements Documentation | Functional Requirements Document (FRD) | Business Requirements Document (BRD) | Requirements Gathering | Technical Documentation | Software Requirements | Agile Product Management | Scrum Product Owner | User Stories | Acceptance Criteria | Backlog Management | Sprint Planning | Feature Prioritization | MVP Development | MVP Definition | MVP Roadmap | Startup Consulting | Lean Startup | Product Discovery | Product Market Fit | Business Process Mapping | User Journey Mapping | Workflow Design | Process Flow Diagrams | Swimlane Diagrams | As-Is / To-Be Analysis | System Flow Diagrams | Product Roadmap | Release Planning | Phased Delivery Plan | Product Backlog | Feature Roadmap | Product Strategy Deck | Product Vision Deck | Business Case Development | Stakeholder Management | Executive Presentation | Pitch Deck | Jira | ClickUp | Confluence | Miro | Figma | Google Slides | PowerPoint

Hi, I'm Arslan. PMP-certified Senior Project Manager and Scrum Master, 10 years delivering complex software projects across the US, UK, UAE, Australia, and beyond. If you send me an invitation or a message about your project, I'll record you a quick Loom video showing exactly how I'd approach it. No generic templates, no pitch deck. If your project is slipping, scope is creeping, and your team is talking past your stakeholders, I take that over and get it shipping again, on time, on budget, and without the chaos. On Upwork alone: 100+ projects, 100% Job Success Score, $50K+ earned across global engagements. I work as a top-performing Project Manager in Agile project management for SaaS, PropTech, eCommerce, AI-driven products, and global digital transformation programs. ========================== ► WHAT YOU GET WHEN YOU HIRE ME ========================== A project that ships on time and on budget, with weekly status reports clear enough to forward straight to your investors or your board. Sprint goals your engineering team genuinely understands. Risks flagged early, not as a Friday-afternoon surprise. A single point of accountability so you can stop chasing updates and get back to running your business. ========================== ► WHAT SETS ME APART ========================== A software engineering background. I read code reviews, architecture diagrams, and tickets in the language your developers actually speak. Technical risks get caught before they turn into budget overruns. You don't need to translate anything for me, and your team doesn't need to dumb anything down. ========================== ► DELIVERY EXPERIENCE ========================== Global delivery across Salesforce Commerce Cloud (20+ international market launches), SaaS platforms, full website development and site maintenance, PropTech, digital transformation programs, ERP implementations, mobile and web applications, and AI products. I've also led AI delivery for clients building LLM-powered products, AI workflow automation, prompt engineering, and Generative AI integrations into existing platforms. I've led diverse teams of 10 to 30 people across engineering, QA, product, and design, fully remote, across time zones, with consistent on-time delivery. ========================== ► HOW I RUN DELIVERY ========================== Scrum, Kanban, Waterfall, Traditional, Agile, or a hybrid tailored to your team. I choose whichever fits the work, not whichever looks neat in a slide. Day to day I'm in Jira, ClickUp, Asana, Confluence, MS Project, Notion, and Slack. I also use AI tools like ChatGPT, Claude, and Gemini to streamline project workflows around requirements, user stories, status reporting, risk analysis, and meeting notes, so my teams spend less time on admin and more time shipping. ========================== ► CERTIFICATIONS ========================== 40+ credentials in total, all earned. Project & Program Management: PMP, PRINCE2 Foundation, CAPM, PMI-ACP, PMO-CP, PMI-PMOCP Agile & Scrum: CSM, A-CSM, CSP-SM, CSPO, A-CSPO, CSP-PO, Scrum@Scale Practitioner, CAL-E, ACS-CF, DASM, Agile Hybrid Project Pro, Agile Metrics, SFC, SFPC, ISM SAFe (Scaled Agile Framework): SAFe 6 Agilist, SAFe 6 Scrum Master, SAFe 6 POPM, SAFe 6 Practitioner Kanban & Lean: TKP, SBK, KSI, KSD, KMP, Lean Six Sigma White Belt IT, Quality & Security: ITIL 4 Foundation, Oracle Primavera P6, ISO 9001 Lead Auditor (QMS), ISO 27001 Lead Auditor (ISMS), ISO 45001 Lead Auditor (OHSMS), IOSH Managing Safely AI & Emerging Tech: Gen AI for Project Managers (PMI), Prompt Engineering Foundation (CertiProf), Practical Application of Gen AI for PMs (PMI) ========================== ► HOW I WORK WITH CLIENTS ========================== Clear communication from day one. No surprises on scope or budget. Full timezone alignment. Real team leadership. A project manager who takes ownership instead of just sending status updates. ========================== ► WHAT CLIENTS SAY ========================== "Arslan managed project execution across our fairly complex PropTech ecosystem with strong structure and discipline. A highly dependable and structured PM I'd gladly work with again." "I had a one-hour consultation with Arslan, and it was extremely valuable. He quickly understood our challenges, identified key gaps, and provided clear, actionable recommendations. His communication was professional, structured, and easy to follow, reflecting his strong experience in Agile and project delivery. We gained real clarity." ========================== ► LET'S TALK ========================== If your project needs an owner, not just a coordinator, let's talk. I usually respond within a few hours. ========================== ► ROLES I WORK IN ========================== Project Manager, IT Project Manager, Technical Project Manager, Scrum Master, Agile Project Manager, Business Analyst, Agile Delivery Manager, Product Owner, Program Manager

Seasoned product management executive with over 25 years of experience driving the strategy, development, and successful launch of innovative B2B and B2C software products. Proven track record leading cross-functional teams in Agile environments across startups and enterprise-level SaaS companies. Expert in developing product vision and roadmaps aligned with business objectives, managing full product lifecycle from concept through go-to-market execution. Adept at prioritizing customer needs through data-driven insights, market analysis, and voice-of-customer research to deliver scalable solutions and maximize customer ROI. Skilled in: • Product strategy, roadmap planning, and portfolio management • Agile product development and cross-functional team leadership • Go-to-market strategy, product positioning, and sales enablement • Customer discovery, market validation, and product-market fit • Mentoring and developing high-performing product management teams • Stakeholder alignment and executive communication Passionate about building impactful software that solves real-world problems and mentoring the next generation of product leaders.

🏆 Top 1% Freelancer on Upwork Expert Vetted Badge | 12 Completed Jobs | 4,700+ Hours Logged | 100% Job Success 8+ Years of Experience in Product & Project Management If you’re looking for a dedicated professional to lead your product and/or project to success, your search ends here. I bring a results-driven approach, combining strategic vision with hands-on execution to deliver exceptional outcomes. What I Can Do for You: Product Management Expertise: 🏅 Conceptualize, develop, validate, launch, iterate, and optimize digital products. 🏅 Translate user insights into actionable requirements and clear deliverables. 🏅 Develop compelling product visions and roadmaps aligned with your business goals. 🏅 Prioritize features strategically to maximize ROI. 🏅 Leverage data and analytics to inform decisions and uncover profound user insights. 🏅 Design and deliver prototypes, wireframes, and A/B tests to enhance performance. 🏅 Expertly manage backlogs and ensure seamless collaboration across teams. Project Management Proficiency: 🏅 Plan, execute, and deliver projects within scope, on time, and within budget. 🏅 Define milestones, manage risks, and navigate challenges with agility. 🏅 Lead cross-functional teams, fostering collaboration to achieve shared objectives. 🏅 Communicate effectively with stakeholders to align expectations and maintain transparency. 🏅 Employ Agile methodologies to ensure flexibility and adaptability throughout project lifecycles. Industries I Have Served: 🔸 Healthcare 🔸 Education 🔸 Cannabis 🔸 Fitness & Sport 🔸 On-demand Solutions 🔸 Logistics & Distribution Portfolio Highlights: 🏅 Complex SaaS ERP and CRM web platforms to streamline manufacturing, operations, and B2B sales. 🏅 Innovative Android and iOS applications. 🏅 Intuitive AI assistants for enhanced user engagement. 🏅 A Medical Virtual Assistant integrating hardware and software. 🏅 Educational web platforms for improved learning outcomes. 🏅 Fundraising platforms empowering NGOs. 🏅 Specialized triathlon race management platforms. Preferred Tools & Skills: JIRA 🔸 Monday 🔸 Aha! 🔸 Figma 🔸 Google Analytics 🔸 GitLab 🔸 GitHub 🔸 Slack 🔸 Miro 🔸 Notion 🔸 Zeplin 🔸 SQL 🔸 Python 🔸 Google Data Studio 🔸 XMind What to Expect from Our First Call: Prepare for an engaging conversation where we dive deep into your project needs. Together, we’ll craft a customized plan to achieve your goals. I’m excited to partner with you and make your vision a reality!