I help businesses, entrepreneurs, and growing teams with administrative support, data entry, research, customer support, social media management, and product testing. I have completed 25+ projects on Upwork and have experience supporting clients with data entry, online research, social media posting, customer support, platform testing, documentation, and general administrative tasks. I am reliable, detail-oriented, and committed to delivering accurate results while following instructions carefully. As a US-based bilingual freelancer (English & Spanish), I communicate clearly, meet deadlines, and adapt quickly to new tools and workflows. Services I offer: 🖥️ Virtual Assistance 📋 Administrative Support 📊 Data Entry & Database Management 🔎 Online Research 💬 Customer Support (Email & Chat) 📱 Social Media Posting & Engagement 🤝 Community Engagement 📣 Marketing Support 📲 Mobile & Web App Testing 🧪 Beta Testing & User Feedback 🐞 Bug Reporting & Usability Feedback 📂 Document Management If you're looking for a dependable Virtual Assistant, Tester, or Social Media Support Specialist who can start quickly and deliver quality work, I'd be happy to help.

Virtual Assistant with 10+ years of experience in administrative support and management. Fully bilingual English-Spanish. Difficult customers management, orders troubleshooting, email handling, appointment scheduling, data entry, CRM, databases management and general office tasks proficiency. Customer service experience with inbound calls and case by case follow up. Bachelor's Degree in Business Administration with a concentration in International Business.

Hello there! 👋 I am a highly experienced Bilingual Customer Support specialist with an impressive track record spanning over 6 years in the call center industry, I've served as a Customer Service Representative in various capacities. My roles have spanned projects involving customer service, sales, interpretation, retention, and desk support. I've worked with Turo Rent-A-Car, Kindred Pest Control, Lisinsky Law Firm and Atlas fintech company showing what I can do. 🚗💼 You could review the support I offer: ✔️️ Customer Support (Email, Phone, Live Chat) ✔️️ Administrative assistant ✔️️ Scheduling appointments ✔️️ Back office task ✔️️Technical Support ✔️️ Internet & Web Research ✔️️ Data Entry ✔️️ Virtual Assistant 🚀 With a proven track record of excellence, I am here to bring my wealth of experience to meet and exceed your customer service needs. Let's work together to achieve exceptional results!

My name is Pamela Arango, and I am a Colombian professional with over 19 years of experience supporting business operations, client management, sales coordination, and administrative processes across Latin America, the United States, and Europe. Although my background began in fashion and commercial management, a large part of my career has been built on strong administrative, organizational, and operational support, both in-person and remotely. I am highly skilled in managing calendars, emails, reports, databases, and client communication. I have extensive experience working with Google Workspace, Microsoft Office, Trello, Monday, Basecamp, GoHighLevel, Dolibarr, Shopify, Canva, and CRM systems, which allows me to work efficiently, stay organized, and handle multiple priorities with accuracy and professionalism. Recent Relevant Experience: Leader -Recruitment-Germany :I lead the recruitment team in Colombia for a German company that needs staff in the Americas for Europe. I prepare reports, follow up with candidates, interview recruits and candidates, and conduct feedback and follow-up meetings with recruits. I am proficient in automation systems such as Airtable and Mateo, Customer support in social media (Meta &Tiktok) Brand Partnership Coordinator - U.S.-based accessories brand. I managed partner communication, product data, content updates, internal documents, follow-ups, payment processing, tax organization, and website management (Shopify & Faire). I also created catalogs, formatted documents, coordinated schedules, managed workflows, and ensured operations ran smoothly. This role sharpened my strengths in organization, prioritization, document formatting, communication, and detailed operational support—all essential for an Executive Assistant. Administrative & Sales Support – Mexico (Real Estate Marketing Agency) Full management of the sales cycle, including lead contact, appointment scheduling, video calls, quotes, CRM follow-up, email communication, and document organization. Virtual Assistant & Business Development – U.S. Accessories Brand Lead research and data organization, Shopify updates, email outreach, client follow-up, invoicing, supplier coordination, and creation of internal files and reports in Excel and Google Sheets. Administrative VA – Israeli Startup Customer support, Shopify management, social media handling, email communication, translation of content, and creation of documents, presentations, and visual material using Canva. Appointment Setter – Spain (Trading Company) Lead research, communication via email, WhatsApp and calls, scheduling appointments, and maintaining an organized CRM/database. What I bring to the team: ✔ Strong administrative and organizational skills ✔ Excellent email and calendar management ✔ Experience handling reports, spreadsheets, and client databases ✔ Professional communication (email, LinkedIn, calls, video meetings) ✔ Fast learning, problem-solving attitude, and high adaptability ✔ Bilingual: native Spanish + conversational/working English ✔ Experience supporting international teams across multiple time zones ✔ Proactivity, confidentiality, and attention to detail in every task ✔Document formatting, file organization & database structuring ✔Research, SOP creation & AI-assisted task optimization ✔Customer service, supplier communication & team coordination ✔Task lists, deadlines, and workflow organizatioN ✔Calendar & scheduling across time zones ✔Inbox management, prioritization, and follow-up ✔Design manuals, catalogues, and social media post ✔Social media or web Copy ✔Shopify basic management ✔Lead teams I enjoy learning, staying organized, and helping companies operate more smoothly. I am confident that my experience supporting CEOs, sales teams, and international clients makes me a strong fit for your Administrative Assistant position. Before transitioning into remote and virtual roles, I spent over 20 years in the textile and fashion industry, where I managed multiple corporate accounts and major retail clients simultaneously as a Commercial Director, Brand Director, and Commercial Executive. Some of the brands and companies I worked with include Leonisa, Falabella, Éxito, Carrefour, Dupree, Nivi, La Polar Chile, Avon, and Didetexco, among others. Depending on the stage of my career, I managed between 15 and 30 active accounts at the same time, including large corporations, mid-sized clients, and special projects, with direct involvement in commercial strategy, product development, negotiations, account growth, and performance follow-up.

I’m an Administrative and Team Coordinator with 5+ years of experience working remotely, supporting daily operations, client communication, and project coordination. I help businesses stay organized by managing workflows, keeping communication clear, and making sure things run smoothly day to day. I’m highly organized, detail-oriented, and comfortable working in fast-paced environments. I’ve worked with tools like Google Workspace, Microsoft Office, Canva, Trello, Airtable, Monday, and Slack, and I adapt quickly to new systems and workflows. Whether it’s handling customer communication, coordinating tasks, or supporting teams behind the scenes, I focus on clarity, reliability, and a positive, solution-oriented approach.

Hi! Thanks for viewing my profile. My name is Rosme and I have a degree in Electrical Engineering. I am a multidisciplinary professional with over 10 years of combined experience in administrative support, background verification, customer service, virtual assistance, and engineering. I have worked remotely and internationally with companies across Europe, the United States, and Latin America, standing out for my strong organization, attention to detail, and adherence to quality and confidentiality standards. In my most recent roles as an Administrative Support Specialist and Verification Specialist, I have provided key operational support through database management, coordination with institutions, and execution of employment and education verifications, ensuring reliable screening processes aligned with privacy and compliance requirements. My background also includes solid experience in customer service, sales, CRM, telemarketing, and executive assistance, along with a technical foundation as a manufacturing engineer and former university professor in electrical engineering. I am adaptable, reliable, and results-oriented, with proven effectiveness in remote and multicultural environments. I know how to use Slack, Toky, Tawk.to, 3CX and CouldTalk. Please don't hesitate to contact me if you need any additional information. Best, Rosme.

Dynamic entrepreneur, cross-border tax specialist, and relentless bootstrapper turned high-impact Virtual Assistant. To gain some initial reviews and deliver fast results to new clients, I’m currently offering my services at very low introductory hourly rates while I build my Upwork track record. At Smålandsgran — Sweden’s largest seasonal Christmas tree e-commerce company — I built the full customer success operation from scratch during peak season. Working remotely from Spain, I launched a complete Zendesk support platform (automated chatbot + detailed knowledge base), redesigned pricing, bundling, and delivery strategies, rebuilt key website flows, and recruited, onboarded & trained six seasonal customer service agents in Stockholm. These initiatives significantly boosted conversions, margins, customer satisfaction, and operational efficiency. I also scaled retail operations for multiple companies, cutting workforce costs by 45% through smarter scheduling and building full customer support platforms from scratch — all while maintaining elite customer experiences. I led a major expansion effort for a Swedish fintech company, driving operational growth and cross-border execution in a fast-moving environment. Earlier I founded Europe’s first in-person subscription service with Klarna integration. Bootstrapped it from my bedroom to nationwide scale, serving high-profile clients. I led full operations, HR (onboarding 1,000+ employees), sales, and customer service until Swedish regulations forced a pivot — hard-won lessons in resilience, systems building, and rapid adaptation. For five years I’ve built and run a thriving remote tax practice serving over 1,000 clients (mostly EU expats and digital nomads) with Spanish property, rental income, business setup, and international compliance. I steer strategy, client relations, day-to-day operations, bookkeeping, and tax preparation from anywhere in the world, backed by a licensed Spanish tax professional. Fluent at an academic level in Spanish, Swedish, and English, with a strong (incomplete) LLB from Stockholm University, I bring legal sharpness, multicultural insight, and elite execution across borders. Right now I’m selectively taking on exciting new side projects as a Virtual Assistant while I prepare to transition out of my role as CEO of my current tax firm later this year. I’m looking for ambitious clients who want a partner who thinks and acts like a business owner — not just a task-doer. What I deliver: - E-commerce operations & expansion (inventory, order management, fulfillment, seasonal scaling) - Professional customer service & retention (Zendesk, email, chat, ticket handling, loyalty building) - Administrative & executive support - Bookkeeping, invoicing, expense tracking, and tax preparation - Project management, market research, and business development I treat every client’s business like my own: proactive, detail-obsessed, and focused on real results. If you need a reliable, multilingual operator who can jump in and immediately add massive value at an excellent rate, let’s connect. Happy to hop on a quick call and discuss how I can support your goals. 🚀

✅ Proactive, dynamic, and results-oriented with 7+ years of experience in administration, marketing, content creation, and customer service with multiple years of experience across strategy and execution. ✅ I have a bachelor's degree in international business and a masters degree in digital marketing and multiple certifications in online business and digital marketing. For +5 years, I have helped businesses with Content creation, newsletters, automation, video editing, landing page design, copywriting, product development, e-commerce, advertising, branding, and more. Moreover, I have focused on administrative roles in e-commerce such as performing product research, product listings, and creating presentations. As well, I have worked as a project manager ensuring customer success by coordinating tasks and teams. I have collaborated by creating new SOPs and running CRM platforms for analytics, creating reports, KPI analytics, CRM management, supply chain operations, and monitoring and evaluating customer service interactions to identify areas for improvement. ⭐WHY WORK WITH ME: ⭐ -Energetic, self-motivated, trustworthy, hardworking, transparent, and passionate woman who understands how important it is to meet deadlines. - I am highly detail-oriented, and self-motivated and have a strong sense of ownership & involvement. - I am efficient, and I make sure to be dedicated to each project I handle. -Expert on social media content creation and moderation + Shopify web designer. Experienced working with clients across a range of industries including E-commerce, SaaS, professional services, and healthcare. ✉️If you want to get in touch, please contact me directly through a private message or send me an invitation to apply for your job. I am looking forward to hearing from you! Kind Regards, Jazmin

Bilingual Virtual Assistant | 5+ yrs Experience | Customer Service, Lead Gen & Medical Knowledge I’m a 22-year-old medical student with over five years of experience as a Virtual Assistant, providing support in customer service, lead generation, and team coordination. I've worked with companies across various industries, particularly in real estate, helping streamline operations, improve client communication, and boost productivity. Fluent in both English and Spanish, I specialize in building trust through clear and empathetic communication, managing schedules, handling follow-ups, and staying organized using a wide range of tools and CRMs. As a med student, I also bring a strong foundation in medical knowledge, excellent attention to detail, and the ability to handle sensitive information with professionalism and care. My training has made me highly adaptable, focused, and capable of performing well under pressure. If you’re looking for a reliable, bilingual VA who combines strong communication skills with medical awareness and technical experience. I’m ready to help your business grow.

With over 4 years of experience (remote) in the hospitality industry, problem solving, STR (short-term Rentals) consulting and executive assistance/virtual assistance (VA), I deliver customized solutions that lead to measurable results. With more than 15 years' experience in marketing/sales/HR/Real Estate and customer service, I can make your client's experience memorable. My qualities are human relationships, fidelity, honesty, objectivity, firmness, fulfillment and punctuality. I am fluent in English, German and Spanish.