Senior automation specialist with deep expertise in Blue Prism and AI-driven solutions, focused on building scalable, enterprise-grade automation systems. Experienced in designing resilient RPA architectures, optimizing large environments, and implementing best practices for exception handling, logging, and orchestration. Combines RPA with APIs, AI tools, and system integrations to deliver end-to-end automation across CRM, ERP, and cloud platforms. Known for a systems-thinking approach—analyzing processes, identifying opportunities, and delivering reliable, high-impact solutions that improve efficiency and scalability.

AI-focused Technical Leader and hands-on Engineer with 22+ years building products from zero to production. I architect and ship AI-powered SaaS, B2B/B2C platforms, and enterprise systems - writing code daily while leading teams and strategy. 📞 Invite me to your job for a FREE 15-minute consultation! 📞 Highlights: 🤝 56,000+ hours & 220+ jobs completed (with my Upwork agency), all with 5-star reviews 🤝 Top 1% of All Talent on Upwork & "Expert Vetted" Badge 🤝 $2M+ revenue generated on Upwork alone 🤝 18+ years of Senior Technology Executive management experience in roles such as CEO, CTO, VP R&D, Head of Engineering, Systems/Software/Cloud Architect, DevOps, PM, etc. Technical leadership and managing remote and on-site teams of up to 30 What I Do: I help companies build AI-first products - from initial architecture to production. Think of me as your remote, hands-on CTO and Lead Engineer: I design systems, write code, manage engineering teams, collaborate with designers on UX, and ship. My company builds large open-source platforms (ERP/CRM/HRM, Commerce, Work / Project Management), and I bring that same 0-to-1 product-building experience to every client engagement. Over the years, I've helped hundreds of companies, from startups to large international enterprises, and have conducted business in the US, Israel, Ukraine, and Bulgaria. Worked remotely with companies worldwide: US, UK, Norway, Ukraine, India, Australia, etc. Worked on multiple highly complex commercial projects, both in startup and enterprise environments, with small and large teams. I can work with the team or develop software independently from the ground (to production), keeping the software quality along the way extremely high! Rates: - Short-term / consulting: $180/hr - Long-term engagements: $120/hr Services: - AI strategy, architecture & implementation for existing and new products - Fractional CTO / technical leadership for startups and scale-ups - Product architecture, estimation & 0-to-1 builds - Code reviews, performance optimization & solving complex technical problems - Team mentoring and engineering process improvement (Agile/Lean) Short summary of software engineering expertise: ◾ AI Agents & Multi-Agent Systems (LangChain, CrewAI, AutoGen, custom orchestration) ◾ LLM Integration (OpenAI / ChatGPT, Anthropic / Claude, Gemini, local models) ◾ RAG Pipelines, Embeddings, Vector Search, AI Chatbots ◾ ML / Deep Learning (TensorFlow, PyTorch, Python) ◾ SaaS (B2B & B2C) / Multi-tenancy Architecture ◾ Cloud & DevOps: AWS, Azure, GCP, Docker, k8s, CI/CD, Serverless ◾ 15+ years with .NET / C# ◾ 10+ years with JavaScript / TypeScript ◾ 5+ years with Node.js / NestJS ◾ Python (AI/ML, Django, Serverless), Java, and more In technology, my focus spans AI-powered systems, Web, Mobile & Distributed Software: - AI & ML: LLM orchestration (OpenAI, Anthropic, Gemini), AI agents, RAG, vector databases, TensorFlow, PyTorch, prompt engineering, fine-tuning. - Backend: Node.js / NestJS, .NET / ASP.NET Core, Python, JS / TypeScript. - Frontend: React/ReactNative, Angular, Vue. - Data: PostgreSQL, MongoDB, MS SQL, MySQL, Kafka, RabbitMQ, ElasticSearch. - Cloud & DevOps: AWS, Azure, GCP, Docker, Kubernetes, Serverless, CI/CD. Some of the latest OSS projects include: - An Agentic Runtime that Autonomously Builds and Maintains Web Apps - Orchestration System for Autonomous AI Companies - AI-powered Open-Source ERP/CRM/HRM Platform - Work and Project Management Platform with AI features - Modern Commerce Platform (reactive server, mobile & web apps) Feel free to message me to get more details about my experience relevant to your specific project, I am always open to new opportunities! 📞 Reach out by inviting me to your project right now! 📞 Looking forward to working with you on amazing projects, - Ruslan

🚀 Most AI consultants focus on technology. I focus on business outcomes. I combine 15+ years of business development with hands-on AI implementation to help established businesses increase revenue, reduce operational costs, and build AI systems their teams will actually use. I've helped businesses raise capital, launch AI products, automate operations, and unlock new revenue without increasing headcount. 📈 Proven Results 💰 Generated an additional $673,000 in just 10 days using the same leads through an AI-driven investor engagement strategy. 📈 Generated $55,025 in 90 days using an AI-powered customer acquisition system while creating recurring monthly revenue. 🚀 Designed and implemented AI systems that increase conversions, automate operations, reduce manual work, and create scalable growth. 🧠 What I Do as Your Fractional AI CTO As your Fractional AI CTO, I don't just recommend AI tools. I identify your highest ROI opportunities, create the implementation roadmap, lead development, work alongside your existing team (or build what's needed), and ensure every technology decision supports measurable business outcomes. Whether you're launching an AI-powered SaaS platform, modernizing internal operations, replacing manual processes, or integrating AI into an existing business, I provide both the strategic leadership and technical execution needed to make it happen. 🛠 Services & Expertise 🤖 AI Strategy & Implementation ✅ Fractional AI CTO ✅ AI Strategy & Roadmaps ✅ AI Consulting ✅ AI Implementation ✅ AI Transformation ✅ AI Product Development ✅ AI Agents ✅ AI Chatbots ✅ RAG Systems ✅ MCP Workflows ✅ Claude, OpenAI & Gemini ✅ AI Automation 💻 Software Development ✅ Next.js ✅ React ✅ Node.js ✅ PostgreSQL ✅ SQL ✅ API Development ✅ API Integrations ✅ SaaS Platforms ✅ Custom Web Applications ✅ Internal Business Systems ⚙️ CRM, Automation & Operations ✅ GoHighLevel ✅ CRM Architecture ✅ CRM Migrations ✅ Sales Pipelines ✅ Workflow Automation ✅ n8n ✅ Make ✅ Zapier ✅ Twilio SMS Automation ✅ Email Automation ✅ Funnels ✅ Landing Pages ✅ Membership Sites ✅ Shopify ✅ Payment Gateways ✅ KPI Dashboards ✅ Reporting & Analytics 📈 Growth & Marketing ✅ SEO ✅ AI Search Optimization ✅ Technical SEO ✅ Sales Automation ✅ Marketing Automation ✅ Lead Generation ✅ Customer Journey Automation ✅ Business Process Automation 🎯 Who I Work With I partner with established businesses, funded startups, SaaS companies, agencies, private equity firms, and executive teams that want to use AI to increase revenue, reduce costs, and scale faster. Typical engagements include: • Fractional AI CTO Leadership • AI Strategy & Roadmaps • AI Product Development • AI Implementation • Technical Leadership • Digital Transformation • Long-Term AI Growth Partnerships 💡 Why Clients Hire Me Most AI consultants start with technology. I start with your business. Before recommending AI, I map how your business makes money, identify bottlenecks, uncover hidden revenue opportunities, and prioritize initiatives based on ROI. I don't believe in over-engineering. I believe in building practical AI systems your team will actually use while creating a scalable foundation that grows with your business. Whether I'm leading your existing development team or building the solution myself, every recommendation is tied directly to measurable business outcomes. 🏆 Selected Results ✔ Generated an additional $673,000 in just 10 days without increasing advertising spend or generating new leads. ✔ Built an AI-powered acquisition system that generated $55,025 in 90 days while creating recurring monthly revenue. ✔ Designed AI agents, SaaS platforms, CRM systems, automation workflows, and internal business tools that improve efficiency while reducing operational costs. ✔ Advise founders and executive teams on AI strategy, software architecture, automation, and business growth. 🤝 Let's Talk If you're looking for someone to simply write code, I'm probably not the right fit. If you're looking for a strategic AI partner who can identify opportunities, create the roadmap, lead implementation, and help your business grow through AI, I'd love to learn more about what you're building. Send me a message with your business, your goals, and where you believe AI could create the biggest impact.

✅ Zoho One Expert: 3 years building and automating across the full Zoho One suite for service companies, financial institutions, and ecommerce brands. ✅ Full-Cycle Implementation: From process mapping and architectural design to deployment and documented handoff so your team is never left guessing. ✅ No Middleware Philosophy: I build natively inside Zoho using Deluge wherever possible. Fewer tools, fewer points of failure, lower long-term cost. ⭐ Zoho One Stack Mastery: Deep configuration and automation across: Sales & Service: CRM, Desk, SalesIQ Marketing: Campaigns, Marketing Automation Finance: Books, Billing, Sign Operations: Projects, People, Analytics, Creator, Flow ⭐ Custom API Integrations (Deluge & Flow): Recent integrations include: - Payments: Stripe (Automated payment recording and direct charge via invokeURL) - Location: Google Maps API (Live geocoding and distance calculations inside CRM) - Ecommerce: Shopify and SamCart (Order and customer data consolidated into Zoho CRM) - Communications: Twilio (Automated SMS workflows triggered from CRM) - Documents: Zoho Sign Webhooks (Contract status synced back to CRM automatically) - External CRMs: Bi-directional sync with legacy third-party systems via REST API ⭐ Advanced AI and Automation: - Built agentic AI inside Zoho Desk for a financial institution including tone detection, OCR for image-based customer requests, and intent-based ticket routing - Designed SalesIQ chatbots integrated with ChatGPT for natural language handling, pulling live data from external platforms in real time - Rebuilt broken automation architectures across Zapier and Make, eliminating ghost tickets and duplicate entries - Complex Zoho CRM Blueprints enforcing business processes across sales and service teams - Cross-functional dashboards in Zoho Analytics for operational and financial visibility ⭐ Process-First Approach: Every engagement starts with a Lucidchart process map so you see exactly how your system works before a single thing is built. Most clients have never had full visibility into their own stack. That changes on day one.

𝐇𝐢 𝐭𝐡𝐞𝐫𝐞! 𝐓𝐡𝐚𝐧𝐤𝐬 𝐟𝐨𝐫 𝐬𝐭𝐨𝐩𝐩𝐢𝐧𝐠 𝐛𝐲 👋 𝐈’𝐦 𝐚 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 & 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭 𝐰𝐢𝐭𝐡 𝟏𝟎+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐡𝐞𝐥𝐩𝐢𝐧𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬, 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐰𝐚𝐲. 📌 𝐍𝐞𝐰 𝐭𝐨 𝐔𝐩𝐰𝐨𝐫𝐤 - 𝐍𝐨𝐭 𝐍𝐞𝐰 𝐭𝐨 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐈’𝐦 𝐞𝐧𝐭𝐞𝐫𝐢𝐧𝐠 𝐔𝐩𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐟𝐫𝐞𝐬𝐡 𝐞𝐧𝐞𝐫𝐠𝐲, 𝐛𝐮𝐭 𝐰𝐢𝐭𝐡 𝟏𝟎+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐩𝐫𝐨𝐯𝐞𝐧 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐛𝐞𝐡𝐢𝐧𝐝 𝐦𝐞. 𝐈𝐟 𝐲𝐨𝐮'𝐫𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐭𝐚𝐤𝐞 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩, 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐰𝐨𝐫𝐤, 𝐚𝐧𝐝 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐞 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐥𝐲 𝐲𝐨𝐮’𝐫𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐩𝐥𝐚𝐜𝐞. I bring a decade of real project experience working with companies across the USA, UK, Australia, and Europe. My focus is always on delivering clean solutions, clear communication, and long-term value. 🚀 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮 𝐖𝐢𝐭𝐡 ✔️ Custom Salesforce development (Apex, Triggers, LWC, APIs) ✔️ Sales Cloud & Service Cloud setup + enhancements ✔️ Flow automation, process optimization & clean architecture ✔️ Third-party integrations (REST/SOAP APIs, middleware, custom connectors) ✔️ Experience Cloud portals for customers & partners ✔️ Data modeling, migration, deduplication & validation ✔️ CPQ configuration, product setup & quote automation ✔️ Troubleshooting, debugging & performance optimization 🧩 𝐌𝐲 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬 Strong problem-solving skills Business-focused approach (not just coding) Reliable communication & timely delivery Ability to simplify complex Salesforce requirements Experience working with startups, SMBs & enterprise clients 🏆 𝐖𝐡𝐚𝐭 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐆𝐞𝐭 You get someone who listens, understands your business needs, and delivers Salesforce solutions that are stable, scalable, and aligned with your goals. I believe in building long-term relationships, not just completing tasks. “𝐒𝐦𝐚𝐫𝐭 𝐚𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞, 𝐜𝐥𝐞𝐚𝐧 𝐜𝐨𝐝𝐞, 𝐚𝐧𝐝 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐭𝐡𝐚𝐭 𝐬𝐜𝐚𝐥𝐞 𝐭𝐡𝐚𝐭’𝐬 𝐦𝐲 𝐜𝐨𝐦𝐦𝐢𝐭𝐦𝐞𝐧𝐭.”

Most business software is either too expensive, too rigid, or just doesn’t match how you actually work. I build custom systems that automate processes, reduce manual work, and scale with your business - exactly the way you need. 🚀 Many businesses rely on expensive, off-the-shelf software that doesn’t fit their real processes - or forces them to pay for features they don’t need. I design and build custom systems that: • match your actual workflows instead of forcing you to adapt • automate manual processes, saving time and reducing errors • integrate with your existing tools seamlessly • stay flexible as your business grows What I deliver: • Custom business systems replacing or complementing legacy platforms • Process automation and workflow digitization • CRM/POS integrations and data synchronization • Scalable, maintainable architecture (.NET, React, Angular, MS SQL, MongoDB, Node.js) How I work: I start by understanding your operations and pain points, then design a solution that eliminates inefficiencies and unlocks growth potential - without overpaying for unnecessary complexity. If you’re paying too much for software that doesn’t really fit your business, I can help you build something better.

𝐋𝐞𝐭’𝐬 𝐌𝐚𝐤𝐞 𝐀𝐈 𝐖𝐨𝐫𝐤 𝐟𝐨𝐫 𝐘𝐨𝐮, 𝐍𝐨𝐭 𝐭𝐡𝐞 𝐎𝐭𝐡𝐞𝐫 𝐖𝐚𝐲 𝐀𝐫𝐨𝐮𝐧𝐝 Hi, I’m Shreeram, a specialist in AI automation and workflow optimisation for founders, startups, and scaling businesses. I help organisations turn complexity into clarity by building smart, reliable automation using the latest no-code tools and AI agents. 𝗪𝗵𝗮𝘁 𝗜 𝗗𝗼: • AI Agents: I design and deploy intelligent agents that take care of repetitive tasks, deliver real-time insights, and power up your decision-making. • Retrieval-Augmented Generation (RAG): Unlock smarter search and advanced NLP for your business, making information accessible and actionable. • Workflow Automation: Streamline your operations with robust automations built on platforms like Make.com, Relevance AI, and n8n, no big dev teams needed. • End-to-End AI Solutions: From model design to deployment and optimisation, I deliver scalable, cloud-based systems that grow with your business. 𝗔 𝗙𝗲𝘄 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗜’𝘃𝗲 𝗕𝘂𝗶𝗹𝘁: • Competitor Analysis Agent delivering real-time insights in Slack • LinkedIn Lead Agent for targeted, automated outreach • Email Agent that categorises and drafts custom replies • Real Estate Bot for 24/7 bookings and chat 𝗪𝗵𝗼 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵: • I partner with ambitious founders and teams who want to: • Automate workflows and save time • Streamline operations without technical headaches • Use AI to unlock new growth and smarter decision-making 𝗪𝗵𝗮𝘁 𝗪𝗲 𝗖𝗮𝗻 𝗕𝘂𝗶𝗹𝗱 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿: • LinkedIn job scraping and CRM-ready outreach • AI-driven re-engagement for old leads • Custom workflow automations tailored to your business 𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸: • Python, Django, React • AWS, TensorFlow, PyTorch, Keras • NLP tools: NLTK, spaCy, Dialogflow, Rasa • No-code automation: Make.com, n8n, Relevance AI 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲? • 5+ years of hands-on experience in AI automation and workflow design • Proven track record delivering high-quality, production-ready AI solutions • Clear, jargon-free communication and reliable project management • Deep focus on building systems that are easy to use, maintain, and scale If you’re curious about what AI automation can do for your business, but aren’t sure where to start, let’s connect. I’ll guide you through the process, from idea to launch, with clarity and results. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗲𝘅𝗽𝗹𝗼𝗿𝗲? Press “𝐈𝐧𝐯𝐢𝐭𝐞” or “𝐌𝐞𝐬𝐬𝐚𝐠𝐞” at the top of my profile, and let’s chat!

Most teams I work with are losing 15–25 hours a week to work that should already be running on autopilot. Lead follow-ups done manually. Data copied between tools. Support tickets handled by humans that didn't need to be. I build the systems that fix that. As a verified n8n creator with custom nodes in their official library, I design AI agents and automation workflows that actually run — without constant maintenance, without breaking every time an API updates, and without needing a developer to babysit them. 𝐖𝐡𝐚𝐭 𝐈 𝐛𝐮𝐢𝐥𝐝: • AI agents that handle tier-1 support, lead qualification, and data processing — end to end, without human intervention • Multi-step automation workflows across n8n, Make, and Zapier that connect your CRM, comms stack, and databases into one coherent system • CRM integrations across HubSpot, Salesforce, Zoho, and Pipedrive — lead routing, pipeline automation, follow-up sequences • Data pipelines that eliminate manual entry and keep your tools in sync in real time • Custom n8n nodes when off-the-shelf integrations don't exist 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗳𝗿𝗼𝗺 𝗿𝗲𝗰𝗲𝗻𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀: • Rebuilt a SaaS team's lead ops in n8n — routed, enriched, and logged leads automatically, reclaiming 20+ hours a week for the team • Automated a client onboarding sequence that increased trial-to-paid conversion by 40% • Built an AI support agent handling 80% of tier-1 queries without escalation, across WhatsApp and email • Designed a multi-system data pipeline that eliminated daily manual exports for an ops team of 6 𝗛𝗼𝘄 𝗜 𝘄𝗼𝗿𝗸: I don't propose solutions before I understand the problem. First call is always a process audit — I map what you're doing today, where the friction is, and what automation actually makes sense. No overselling, no cookie-cutter templates. Everything I build is documented, tested, and handed off with enough clarity that your team can maintain it. I also build for growth — workflows designed today shouldn't need a full rebuild when your volume doubles. 𝗚𝗼𝗼𝗱 𝗳𝗶𝘁 𝗶𝗳: • You're running on n8n, Make, Zapier, or evaluating which to adopt • You have a specific bottleneck you want eliminated, not just "more automation" • You want a builder who understands the business impact, not just the technical execution 𝙈𝙚𝙨𝙨𝙖𝙜𝙚 𝙢𝙚 𝙬𝙞𝙩𝙝 𝙬𝙝𝙖𝙩 𝙮𝙤𝙪'𝙧𝙚 𝙩𝙧𝙮𝙞𝙣𝙜 𝙩𝙤 𝙖𝙪𝙩𝙤𝙢𝙖𝙩𝙚. 𝙄'𝙡𝙡 𝙧𝙚𝙨𝙥𝙤𝙣𝙙 𝙬𝙞𝙩𝙝𝙞𝙣 24 𝙝𝙤𝙪𝙧𝙨 𝙬𝙞𝙩𝙝 𝙖𝙣 𝙝𝙤𝙣𝙚𝙨𝙩 𝙩𝙖𝙠𝙚 𝙤𝙣 𝙬𝙝𝙖𝙩'𝙨 𝙥𝙤𝙨𝙨𝙞𝙗𝙡𝙚 𝙖𝙣𝙙 𝙬𝙝𝙖𝙩 𝙞𝙩 𝙬𝙤𝙪𝙡𝙙 𝙩𝙖𝙠𝙚.

I’m a Salesforce Consultant & Developer with 11+ years of hands-on experience helping businesses streamline operations, improve revenue processes, and scale through CRM transformation. I’ve worked with global clients across SaaS, Healthcare, Finance, and Retail, delivering scalable and business-focused solutions across Salesforce and HubSpot ecosystems. 🔹 Core Expertise: • Salesforce CPQ / Revenue Cloud – Automating complex quoting, pricing, and revenue processes • Apex, LWC & Visualforce Development – Scalable, clean, and maintainable custom solutions • Salesforce Automation – Flows, triggers, and process optimization to eliminate manual work • HubSpot CRM – Implementation, customization, automation, workflows, and Salesforce–HubSpot integration • Integrations & APIs – Connecting Salesforce/HubSpot with ERP, marketing, finance, and support systems • Data Migration & Cleanup – Ensuring accurate, structured, and reliable CRM data • Sales & Service Cloud Consulting – Building user-friendly, scalable CRM architectures I also work across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Field Service, CPQ, and API integrations. My approach is simple: understand the business problem first, then design CRM solutions that are practical, scalable, and aligned with measurable outcomes. 📌 Why clients work with me: • 11+ years of proven Salesforce expertise across multiple industries • Strong experience with both Salesforce & HubSpot ecosystems • Focus on ROI, adoption, and long-term scalability • Ability to bridge technical implementation with business strategy If you’re looking for a reliable CRM expert who can work across Salesforce and HubSpot to improve your sales and revenue operations, I’d be glad to connect.

Minyoung is a Certified Salesforce Marketing Cloud (ExactTarget) Developer and Certified Salesforce Marketing Cloud Consultant with over 8 years of experience in architecting and implementing various Salesforce Marketing Cloud solutions for clients ranging from small-medium sized businesses to Fortune 500 enterprises. He has worked with clients from a wide variety of industries including automotive, biotechnology, finance, healthcare, hospitality, real estate, retail and technology. He has proven success in designing and developing automated digital campaigns using email, text, social media and web solutions to support the entire customer lifecycle. Minyoung is proficient in AMPScript, JavaScript, SQL, REST and SOAP APIs, XML, JSON and HTML/CSS technologies and also pursuing an Advanced Data Science certification to add Data Science, Machine Learning and AI development to his skillset.