We are a 𝐂𝐡𝐢𝐧𝐚-𝐛𝐚𝐬𝐞𝐝 𝐚𝐠𝐞𝐧𝐜𝐲 dedicated to helping foreign companies and individuals connect and do business smoothly with China.I hold a 𝐌𝐚𝐬𝐭𝐞𝐫’𝐬 𝐝𝐞𝐠𝐫𝐞𝐞 𝐢𝐧 𝐅𝐢𝐧𝐚𝐧𝐜𝐞 and have over 10 years of experience working with Global Fortune 500 companies. With a strong understanding of 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬, I bring both strategic insight and hands-on execution to the services I offer. Whether you're already operating in China or looking to enter the Chinese market, I can act as your trusted local representative — handling matters 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐛𝐞𝐡𝐚𝐥𝐟 such as: 𝐂𝐡𝐢𝐧𝐚 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐨𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐫𝐭 /𝐨𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐚𝐠𝐞𝐧𝐭/𝐨𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 1. Finding trusted suppliers and manufacturers 2. Quality control and factory audits 3. Sample coordination and product testing 4. Price negotiation and order follow-up 5. Import & Export Support, the U.S.| Europe | Middle East | Africa etc All these matters above, I will output an specialise report to demonstrate the work. Even I could photography or filming videos if the encounter agree. 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 1. Market research and competitor analysis 2. Setting up business partnerships or JV 𝐓𝐫𝐚𝐯𝐞𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 1. Designing a customized travel itinerary based on your interests, time, and budget 2. Booking hotels, scenic spot tickets, and transportation (flights, trains, or private car) 3. Arranging trusted local guides or receptionists who speak English 4. Recommending and organizing authentic Chinese dining experiences 5. Providing on-call assistance during your trip if any issue arises 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐒𝐞𝐭𝐮𝐩 & 𝐋𝐞𝐠𝐚𝐥 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 1. Registering a business entity in China 2. Legal consulting and government liaison 3. Trademark registration and IP protection 𝐎𝐧-𝐭𝐡𝐞-𝐠𝐫𝐨𝐮𝐧𝐝 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 1. Represent your interests locally when you're not in China 2. Attend meetings, Business Reception, fairs, or factory visits on your behalf 3. Regular reporting and video conferencing updates 𝐓𝐚𝐥𝐞𝐧𝐭 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 1. Source and screen candidates in China 2. Support hiring for sales, operations, customer service, etc. 3. Provide onboarding and HR compliance guidance 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 & 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 1. Set up and manage Chinese platforms (抖音, 小红书, 阿里巴巴, 淘宝 etc.) 2. Create localized content and brand messaging 3. Run influencer outreach and paid ad campaigns 4. Monitor engagement and optimize performance For each task handled 𝐨𝐧 𝐲𝐨𝐮𝐫 𝐛𝐞𝐡𝐚𝐥𝐟, I will deliver a comprehensive 𝐫𝐞𝐩𝐨𝐫𝐭 outlining the process and results. With consent from the parties involved, I can also include 𝐩𝐡𝐨𝐭𝐨𝐠𝐫𝐚𝐩𝐡𝐬 𝐨𝐫 𝐯𝐢𝐝𝐞𝐨 𝐫𝐞𝐜𝐨𝐫𝐝𝐢𝐧𝐠𝐬 for additional transparency and clarity.

Hi! I am Chantal, an avid Writer, Customer Support Representative (Chat, Email, Phone, and Ticket Support), Virtual Assistant who is willing to go above and beyond every time. With more than 7 years of rigorous experience in phone sales, telemarketing, customer support, inbound and outbound marketing campaigns, I freelance here on Upwork as one of the Top Virtual Assistants on the platform. You have the vision; let me do the hard part for you and give your customer’s the best support there is so you concentrate on growing your business. I CAN: ✅ Handle Appointment Scheduling ✅Build out Support teams and training materials. ✅Manage Customer Support Teams ✅Manage Social Media Post scheduling ✅ Be A Remote, Virtual Assistant ✅ Handle and Respond To Emails ✅ Provide Administrative Support ✅ Answer Product Questions And Services Leading To A Sale ✅ Give Excellent Customer Support Tags: Administrative Support, Answered Tickets, Answering Product Questions, Appointment Setting, Call Handling, Call Support, Chat Support, Communication Etiquette, CRM, Customer Satisfaction, Customer Service, Customer Support, Data Entry, Data Scraping, Email Handling, Email Support, English, Following procedures, Google Docs, MS Office, Inbound Inquiries, Interpersonal Skills, Lead Generation, Live Chat Operator, Microsoft Excel, Microsoft Word, Mobile App, NGP VAN, Research, Telemarketing, Telephone Handling, Ticketing Systems, Virtual Assistant, Web Scraper, Zendesk I pride myself on my ability to express myself both orally and written. I become overly enthused when provided with an opportunity to share my skills either with an individual or a group. Here is my course of action: ✅ Listen to your requirements ✅ Incorporate any rules or guidelines you need ✅ Reflect the tone of voice you prefer to showcase your unique value to your clients ✅ Call, convert, and improve efficiency ✅ Engage prospects, entice decision-makers ✅ Make sales Lets identify exactly what you need and the timeframe of your goals. I am here to help. After our discussion, we can do a trial to see if we are a good fit before we go ahead with the rest of the project. Good things to know from the client: ✅ You know what you need ✅ You have an idea of what your customer wants ✅ You have a clear vision of your products and services Excited to start today? Send me a message now, and let's get into it!

Expertise in customer service and support for e-commerce, particularly in Shopify and dropshipping, has been demonstrated through various key roles, notably as a Customer Support Specialist 1️⃣2️⃣3️⃣. Proficient in using Help Scout and Zendesk to manage inquiries efficiently. Notable outcomes include maintaining zero chargebacks and resolving disputes effectively, showcasing strong communication skills 4️⃣5️⃣. Proven ability to adapt and enhance customer experience within diverse e-commerce platforms highlights commitment to customer satisfaction. Professional Who's Who 2021 Nominee Always Online (24 hours) I have seven years of experience in: Shopify (usage and development) ✔HelpScout ✔ZenDesk ✔ Gorgias ✔ ReAmaze ✔Freshdesk ✔Zoho ✔ GSuite ✔ Outlook ✔Groove 🟢(usage and customization) 🔥18000+ tracked hours Customer Service for Online Stores 🔥750,000+ emails responded to 🎯Dispute Specialist - PayPal/Stripe/Shopify/EBay/Klarna 🎯Response template composition, SOP documentation, KPIs , Agent training & retention, 🎯 Supplier/Shipping partner communications with MP3 Recording. Screencast video editing/tutorials. 🔥Shipment chaser - USPS, FedEx, DHL, UPS 🟢I know the basics of email marketing using Shopify Email 🟢I know the basics of Klaviyo Email Marketing using Klaviyo Email Templates What I do: ✔ Save a sale ✔ Grab a sale ✔Get orders delivered ✔Reverse chargebacks ✔Get reimbursed by suppliers Achievements: 🔥 Successfully pulling 38 shipments (from China) out of customs hold in Los Angeles, CA (March 2017) 🔥 Successfully holding complaints at bay for more than 500 customers affected by a 60 days shipping delay (only one charge back) 🔥Single- handedly managed 250- 500 emails a day on triple shift in a span of three months 🔥 Successfully coached more than 20 new hires who later became top rated freelancers as well. 🎯Obtained reimbursements from suppliers who failed to deliver. Apps I use: - Oberlo - DSers - AliExpress - Conversio (resending of receipt to alternative email address) - Aftership (monitoring shipping progress) - Return Magic (monitoring returns) - Shipstation - ShipHero - replacement shipments, returns, refund - recharge - subscriptions, autoship - Smile.io ( monitoring rewards points program) - Exportify - (Exporting of order using CV) - Massfulfill (hundreds of tracking number fulfillment in a matter of minutes) - Gobot customization - Wheel.io ( managing the Spin- a - Wheel) - Social Media monitoring - FB messenger response - FB comment response - Buffer Reply - hide negative comment - Competitor monitoring - Asana - Trello - Slack - Skype - Zoom - Email hunter - Email permutator - Contact Out - Lead411 - Linked In - Music Jam - Gravit.io - Voice to Text - Inkscape - Remove.bg - Recharge - Vimeo - Screencast - Printify - Canva - ChatGPT - Midjourney - Leonardo.Ai - Craiyon Other skills: Graphic design, music composition, data mining, transcription (image to text, voice to text), online research, podcasts creation, video editing (basic). GIF creation. Shopify Store Development with Logo Design. ENFJ-A - Ecommerce Communication Specialist #ShopifyVA #ShopifyExpert #EcommerceVA #ShopifySupport #ShopifyServices #ShopifySolutions #VirtualAssistant #EcommerceExpert #ShopifyStore #ShopifyTips #Dropshipping #CustomerService #EmailSupport #EcommerceSupport #DropshippingTips #CustomerExperience #EcommerceCustomerService #DropshippingBusiness #CustomerSatisfaction #DropshippingSuccess #Gorgias #Zendesk #Freshdesk #ReAmaze #HelpScout #Helpdesk #CustomerSupport #SupportTools #CustomerService #SupportSoftware #ChatGPT #Midjourney #AIImageGeneration

I help Amazon, eCommerce, EU brands and Americanbrand source reliable products from China while avoiding supplier scams, quality issues, and shipping delays. Based in China, I work directly with manufacturers and suppliers on Alibaba, 1688, and local factory networks to help clients find trusted suppliers at competitive prices. My services include: ✔ Product Sourcing ✔ Supplier Verification ✔ Factory Audits ✔ Price Negotiation ✔ Quality Inspection (QC) ✔ Sample Collection ✔ Logistics & Shipping Coordination ✔ OEM & Private Label Support ✔ Alibaba & 1688 Sourcing I focus on clear communication, fast response time, and reliable sourcing solutions that save clients time, money, and risk. Why work with me? • Based in China for direct supplier communication • 100% Job Success on Upwork • Experience with Amazon FBA & eCommerce brands • Strong supplier negotiation skills • Reliable quality control process If you need a trusted sourcing partner in China, feel free to invite me to your project.

Running a business shouldn’t feel like doing it all alone. I help you stay organized, efficient, and profitable — managing your operations, eCommerce, recruitment, and real estate tasks with precision and ease. I’m a versatile Virtual Assistant and Operations Specialist with over 15 years of experience helping entrepreneurs and businesses stay organized, efficient, and growth-ready. Whether it’s managing your Airbnb listings, creating content, or coordinating your team, I bring structure, creativity, and accountability to every task. ✅ Virtual Assistance & Business Management I take care of your daily operations so you can focus on strategy and growth. Calendar, email, and workflow management Vendor, staff, and facilities coordination Task organization and process optimization ✅ E-commerce & Operations Management Shopify, Amazon, and eBay store management Order processing, returns, chargebacks, and payment verification Basic bookkeeping and inventory reports ✅ Recruitment & Onboarding Job posting, screening, and onboarding coordination Candidate communication and documentation Applicant tracking and scheduling ✅ Real Estate & Airbnb Virtual Support Running short-term rentals takes time — I make it seamless. Guest communication and booking coordination via Airbnb, Uplisting, or similar platforms Calendar and booking management to avoid overlaps or missed stays Staff coordination — cleaners, buyers, and maintenance teams Client SOA (Statement of Account) preparation and reporting Email marketing campaigns via MailerLite to engage guests or promote properties Blog or article writing to highlight listings and boost visibility ✅ Digital Marketing & Content Creation Social media management (Facebook, Instagram, LinkedIn, TikTok) Content planning, captions, and visual design using Canva or Adobe tools Article/blog writing and SEO optimization ✅ Customer Support & Relationship Management Professional support via Zendesk, Freshdesk, HubSpot, or Salesforce Order or guest issue resolution, refunds, and PayPal disputes Review and feedback management ✨ Send me a message or work offer — let’s make your business and real estate operations run smarter, smoother, and stress-free.

10+ years of experience in delivering high quality interactions with users over the phone, live chat and through email. I am a fast learner, very detail oriented, and strongly dedicated to every project given to me. I have strong written and verbal communication skills, with an ability to multi task. Domain Expertise Ecommerce fulfillment, SAAS, Software Tech Support, Real Estate, Sales, Quickbooks, Customer Service, Administrative Assistant Past Experience - 
Customer service for Health Care Startup, US Market (6+ months) - Phone support for an Event Registrations Software, US Market (4 months) - Real estate customer service, US Market (12+ months) - Ebay, Amazon and Shopify Store Manager (4 years) - Customer Service and Sales ( 6 years) - IT and Live chat - ( 3 years) - Cold Calling ( 3 years) Customer Service Skills: - Delivering high quality interactions with users over the phone, live chat and through email - On-boarding customers - Assisting with customer service follow-ups - Answering order-related questions - Looking up tracking numbers/fulfilling orders - Working across teams to solve customer requests/complaints - Building rapport between customers, staff, and vendors
 My Setup - Reliable computer hardware and software - Top speed internet connection and battery backup power - Ability to support VOIP - Current anti-virus software Proficient in using Softwares/Apps -Shipstation, Monday, Zendesk, Podio, Rei Black Book, Ring Central, Mojo Dialer, Hubstaff, Ever Notes, Sugar Crm, Jira, Slack, Hubspot, Quickbooks, Connectwise, Tenant Cloud, Salesmessage, Dialpad, Ring Central, Nextiva, AT&T, Skype, JustDial, Facebook, Twitter, Instagram and other productivity software

E-commerce brands lose thousands every month due to chargebacks, disputes, and poor support handling. I help brands recover revenue, protect payment processors, and scale support operations—without chaos. I’m an experienced Chargeback & Dispute Specialist with hands-on expertise across: - PayPal, Stripe, Shopify Payments & Klarna - Dropshipping & high-risk e-commerce models - Payment processors with strict compliance rules What I do best: ✔ End-to-end dispute & chargeback handling (evidence, rebuttals, submissions) ✔ Reduce dispute ratios & prevent account warnings / bans ✔ Customer support via Gorgias, Freshdesk, Zendesk & Gmail ✔ Refunds, delivery issues, angry customers & escalations ✔ Fraud pattern analysis & dispute prevention workflows ✔ SLA, response-time & quality control optimisation I currently work with international e-commerce brands and have handled high-volume dispute queues where mistakes directly impact revenue and processor trust. My background includes: - Fintech fraud analysis (FIS) - Dedicated dispute roles across multiple processors - Long-term operational support, not short-term ticket handling If your brand is losing money to disputes or struggling with support chaos, I can fix it — or tell you honestly if I can’t.

Are you in search of a Multitalented Personal Virtual Assistant who is an expert in doing day-to-day tasks? If yes, then you are at the right place. Hello, my name is Fadila BANGRE, and I have a degree in Business, Commerce, and Logistics. I am a versatile virtual assistant and business support specialist with several years of experience supporting entrepreneurs, startups, SMEs, and professional teams. I specialize in managing daily tasks, optimizing work processes, and project management, allowing my clients to focus fully on their growth. Thanks to my skills in administration, e-commerce, customer service, social media management, content creation, and customer relationship management, I offer a comprehensive and customized solution to effectively support business development. I am a full-time Upwork freelancer, available for up to 18 hours a day. I am able to work independently or as part of a team, with professionalism and efficiency. I provide 24/7 online support via Upwork, Skype, WhatsApp, and Slack, ensuring smooth, fast, and professional communication. The confidentiality of each assignment is a top priority. Rigorous and results-oriented, I work with commitment to ensure that deadlines are met and high-quality services are delivered at competitive rates. With a stable high-speed internet connection of up to 700 Mbps, I ensure optimal collaboration with clients around the world. My goal is to provide reliable, efficient, and customized virtual assistance, actively contributing to the success and growth of businesses. If you are looking for a serious, competent, and fully committed virtual assistant, please do not hesitate to contact me. I would be delighted to work with you. ⭐Skills & Areas of Expertise⭐ Administrative & organizational support ✅ General administrative management ✅ Database entry, updating, and management ✅ Document filing, organization, and archiving ✅ Internet research and strategic information gathering ✅ Transcription of audio and written documents ✅ Conversion of PDF files to Word and Excel ✅ Data entry, processing, and copy-paste tasks ✅ Lead generation and qualification ✅ Organization and scheduling of business appointments ✅ Coordination of availability and optimization of schedules ✅ Management of phone calls E-commerce & dropshipping management ✅Processing, tracking, and managing customer orders ✅Administering Shopify and WordPress stores ✅Importing, uploading, and managing products ✅Creating, writing, and optimizing product descriptions ✅Managing inventory and tracking logistics ✅Comprehensive management of dropshipping activities Tools & software mastered ✅ CRM: Notion, Asana, Dropbox, Slack, Zoom, Loom, Calendly, Zendesk, Singlekey, Evernote, Jetform, Trello, Crips ✅ CMS: WordPress, Shopify ✅ Office automation & productivity: Microsoft Word, Excel, CSV files, Google Docs ✅ Social Media : Facebook, Twitter, TikTok, Instagram, Pinterest, LinkedIn

Running an online store is overwhelming, customer emails pile up, orders get mixed up, and you're stuck doing $10/hr tasks instead of growing your business. That's where I come in. I'm an E-commerce Virtual Assistant who specializes in Shopify stores, customer support, and backend operations. With 2,600+ hours on Upwork and a 100% Job Success Score, I help store owners like you reclaim your time while keeping customers happy and operations running smoothly. Here's what I handle for busy e-commerce businesses: 📦 Shopify Store Management: Order processing, tracking updates, and refund management Product listing optimization (titles, descriptions, images) Inventory tracking and backend maintenance App integration and basic troubleshooting 💬 Customer Support That Converts: Email and live chat support with 0-4 hour average response time Zendesk ticket management (I'm Zendesk Certified) Handling returns, exchanges, and complaints professionally Turning angry customers into repeat buyers ⚙️ Virtual Assistant Tasks: Data entry and order documentation CRM updates and customer database management Email inbox organization Scheduling and admin support Why clients choose to work with me: ✅ Proven track record – Currently managing operations for an active e-commerce brand (Sickpeak Stores) since 2023 ✅ Lightning-fast responses – Your customers never wait long (average reply time: under 4 hours) ✅ Zero micromanagement needed – I take ownership, solve problems proactively, and keep you updated ✅ Shopify fluent – I know the platform inside-out from years of hands-on experience ✅ Top Rated on Upwork – 100% Job Success Score across 22 completed projects The result? You get your evenings back. Your customers get professional support. And your store runs like a well-oiled machine, without you being glued to your laptop. If you need a reliable partner who treats your business like their own, let's talk.- Click "Invite to Job" or send me a message; I typically respond within a few hours.

Hi! 👋 I’m a dedicated customer support and virtual assistant (VA) specializing in helping Shopify and e-commerce brands deliver exceptional customer service while freeing up time for their teams. 💡 What I Do Over the past few years, I’ve helped Shopify store owners and e-commerce entrepreneurs: ✅ Provide high-quality customer support through email and live chat ✅ Manage orders, returns, refunds, and chargebacks directly inside the Shopify Admin ✅ Improve workflows with macros, templates, and helpdesk tools (Zendesk) ✅ Create and update FAQ pages and help Shopify store owners to reduce repetitive customer service tickets ✅ Deliver weekly reports and key support trends 🧰 Services I Offer End to end support for Shopify and dropshipping stores Order management: tracking, edits, refunds, and cancellations Website management (DMs and emails) Weekly performance reports and continuous improvement suggestions General Virtual Assistant (VA) tasks related to e-commerce/dropshipping operations ✨ Why Work With Me? 🛒 Shopify-native experience: Deep understanding of the Shopify ecosystem and its customer workflows Let’s transform every customer interaction into a growth opportunity while you focus on scaling your Shopify e-commerce business. 🚀 👉 Feel free to invite me to your job I’d love to learn more about your needs!