Since 2003, I've helped companies improve digital products by making them easier to understand, easier to use, and more effective for their business. Today my work focuses on UX Audits, Customer Journey Analysis, usability improvements, onboarding optimization, and identifying product friction that prevents users from reaching value. I investigate how a product actually works from a customer's perspective, from the first landing page visit to onboarding, activation, and conversion. My goal is to identify where users become confused, lose trust, abandon the journey, or fail to complete key actions, then provide clear, prioritized recommendations that your team can implement. My audits typically cover: • Landing pages & messaging • Sign-up & onboarding flows • Customer journeys & user flows • Navigation & information architecture • Forms, dashboards & operational workflows • Mobile & desktop usability • Product friction & conversion barriers Recent experience includes improving SaaS, healthcare, transportation, and enterprise products. Route One Group (Transportation SaaS) Product Design Lead responsible for operational UX across a fleet management ecosystem used by 10,000+ commercial drivers. Designed workflows for ELD compliance, driver onboarding, fleet operations, billing, and dispatch, helping simplify complex business processes and reduce compliance violations by approximately 40%. Omio (Independent UX Audit) Conducted an independent UX audit of Omio. Produced a 10-page investigation report with annotated mockups, structured around Problem → Impact → Recommendation. Identified UX, visual, navigation, and journey friction issues with prioritized improvements. Sizov Report (B2B Analytics Platform) Investigated the trial request and onboarding journey for an institutional market intelligence platform. Redesigned qualification, email verification, and activation flows to reduce friction while preserving lead qualification and business control. Aesthetic Record Redesigned appointment scheduling and operational workflows for a healthcare platform. Simplified complex multi-step interactions and reduced booking time by approximately 50%. MedNote Designed onboarding and information architecture for a healthcare application managing family medical records. Created multiple user paths for different use cases while reducing cognitive load during first-time use. If you're getting traffic but users aren't activating, converting, or completing key actions, I'll help identify what's slowing them down and provide practical recommendations focused on business impact, not just design opinions.

Hi, I'm Arslan. PMP-certified Senior Project Manager and Scrum Master, 10 years delivering complex software projects across the US, UK, UAE, Australia, and beyond. If you send me an invitation or a message about your project, I'll record you a quick Loom video showing exactly how I'd approach it. No generic templates, no pitch deck. If your project is slipping, scope is creeping, and your team is talking past your stakeholders, I take that over and get it shipping again, on time, on budget, and without the chaos. On Upwork alone: 100+ projects, 100% Job Success Score, $50K+ earned across global engagements. I work as a top-performing Project Manager in Agile project management for SaaS, PropTech, eCommerce, AI-driven products, and global digital transformation programs. ========================== ► WHAT YOU GET WHEN YOU HIRE ME ========================== A project that ships on time and on budget, with weekly status reports clear enough to forward straight to your investors or your board. Sprint goals your engineering team genuinely understands. Risks flagged early, not as a Friday-afternoon surprise. A single point of accountability so you can stop chasing updates and get back to running your business. ========================== ► WHAT SETS ME APART ========================== A software engineering background. I read code reviews, architecture diagrams, and tickets in the language your developers actually speak. Technical risks get caught before they turn into budget overruns. You don't need to translate anything for me, and your team doesn't need to dumb anything down. ========================== ► DELIVERY EXPERIENCE ========================== Global delivery across Salesforce Commerce Cloud (20+ international market launches), SaaS platforms, full website development and site maintenance, PropTech, digital transformation programs, ERP implementations, mobile and web applications, and AI products. I've also led AI delivery for clients building LLM-powered products, AI workflow automation, prompt engineering, and Generative AI integrations into existing platforms. I've led diverse teams of 10 to 30 people across engineering, QA, product, and design, fully remote, across time zones, with consistent on-time delivery. ========================== ► HOW I RUN DELIVERY ========================== Scrum, Kanban, Waterfall, Traditional, Agile, or a hybrid tailored to your team. I choose whichever fits the work, not whichever looks neat in a slide. Day to day I'm in Jira, ClickUp, Asana, Confluence, MS Project, Notion, and Slack. I also use AI tools like ChatGPT, Claude, and Gemini to streamline project workflows around requirements, user stories, status reporting, risk analysis, and meeting notes, so my teams spend less time on admin and more time shipping. ========================== ► CERTIFICATIONS ========================== 40+ credentials in total, all earned. Project & Program Management: PMP, PRINCE2 Foundation, CAPM, PMI-ACP, PMO-CP, PMI-PMOCP Agile & Scrum: CSM, A-CSM, CSP-SM, CSPO, A-CSPO, CSP-PO, Scrum@Scale Practitioner, CAL-E, ACS-CF, DASM, Agile Hybrid Project Pro, Agile Metrics, SFC, SFPC, ISM SAFe (Scaled Agile Framework): SAFe 6 Agilist, SAFe 6 Scrum Master, SAFe 6 POPM, SAFe 6 Practitioner Kanban & Lean: TKP, SBK, KSI, KSD, KMP, Lean Six Sigma White Belt IT, Quality & Security: ITIL 4 Foundation, Oracle Primavera P6, ISO 9001 Lead Auditor (QMS), ISO 27001 Lead Auditor (ISMS), ISO 45001 Lead Auditor (OHSMS), IOSH Managing Safely AI & Emerging Tech: Gen AI for Project Managers (PMI), Prompt Engineering Foundation (CertiProf), Practical Application of Gen AI for PMs (PMI) ========================== ► HOW I WORK WITH CLIENTS ========================== Clear communication from day one. No surprises on scope or budget. Full timezone alignment. Real team leadership. A project manager who takes ownership instead of just sending status updates. ========================== ► WHAT CLIENTS SAY ========================== "Arslan managed project execution across our fairly complex PropTech ecosystem with strong structure and discipline. A highly dependable and structured PM I'd gladly work with again." "I had a one-hour consultation with Arslan, and it was extremely valuable. He quickly understood our challenges, identified key gaps, and provided clear, actionable recommendations. His communication was professional, structured, and easy to follow, reflecting his strong experience in Agile and project delivery. We gained real clarity." ========================== ► LET'S TALK ========================== If your project needs an owner, not just a coordinator, let's talk. I usually respond within a few hours. ========================== ► ROLES I WORK IN ========================== Project Manager, IT Project Manager, Technical Project Manager, Scrum Master, Agile Project Manager, Business Analyst, Agile Delivery Manager, Product Owner, Program Manager

🏆 Top 1% Freelancer on Upwork Expert Vetted Badge | 12 Completed Jobs | 4,700+ Hours Logged | 100% Job Success 8+ Years of Experience in Product & Project Management If you’re looking for a dedicated professional to lead your product and/or project to success, your search ends here. I bring a results-driven approach, combining strategic vision with hands-on execution to deliver exceptional outcomes. What I Can Do for You: Product Management Expertise: 🏅 Conceptualize, develop, validate, launch, iterate, and optimize digital products. 🏅 Translate user insights into actionable requirements and clear deliverables. 🏅 Develop compelling product visions and roadmaps aligned with your business goals. 🏅 Prioritize features strategically to maximize ROI. 🏅 Leverage data and analytics to inform decisions and uncover profound user insights. 🏅 Design and deliver prototypes, wireframes, and A/B tests to enhance performance. 🏅 Expertly manage backlogs and ensure seamless collaboration across teams. Project Management Proficiency: 🏅 Plan, execute, and deliver projects within scope, on time, and within budget. 🏅 Define milestones, manage risks, and navigate challenges with agility. 🏅 Lead cross-functional teams, fostering collaboration to achieve shared objectives. 🏅 Communicate effectively with stakeholders to align expectations and maintain transparency. 🏅 Employ Agile methodologies to ensure flexibility and adaptability throughout project lifecycles. Industries I Have Served: 🔸 Healthcare 🔸 Education 🔸 Cannabis 🔸 Fitness & Sport 🔸 On-demand Solutions 🔸 Logistics & Distribution Portfolio Highlights: 🏅 Complex SaaS ERP and CRM web platforms to streamline manufacturing, operations, and B2B sales. 🏅 Innovative Android and iOS applications. 🏅 Intuitive AI assistants for enhanced user engagement. 🏅 A Medical Virtual Assistant integrating hardware and software. 🏅 Educational web platforms for improved learning outcomes. 🏅 Fundraising platforms empowering NGOs. 🏅 Specialized triathlon race management platforms. Preferred Tools & Skills: JIRA 🔸 Monday 🔸 Aha! 🔸 Figma 🔸 Google Analytics 🔸 GitLab 🔸 GitHub 🔸 Slack 🔸 Miro 🔸 Notion 🔸 Zeplin 🔸 SQL 🔸 Python 🔸 Google Data Studio 🔸 XMind What to Expect from Our First Call: Prepare for an engaging conversation where we dive deep into your project needs. Together, we’ll craft a customized plan to achieve your goals. I’m excited to partner with you and make your vision a reality!

Need a senior architect who can build it, scale it, and make it beautiful, with AI woven through the whole thing instead of bolted on the side? That's what I do. I'm a principal full-stack architect and polyglot engineer, 15+ years taking products from idea to production across fintech, health-tech, cybersecurity, blockchain, defense, and AI. 💡 Work clients know me for: - A $500M real-time fintech trading platform (web + mobile) - A $100M real estate CRM built from scratch; the firm was acquired by Cushman & Wakefield - Solana indexing infrastructure handling $1–3T in daily transaction volume - A live algorithmic quant trading platform running real money on a tier-1 broker - Federated-learning threat detection for an AI cybersecurity platform - Solo-replaced a 10-developer offshore team on a national assistive-communication app 🤖 AI / LLM, where much of my recent work lives: - Production LLM systems with structured outputs, guardrails, and audit logging in regulated fintech - Multi-model pipelines (Claude, Whisper, Gemini, OpenAI, ElevenLabs) chosen deliberately for cost, latency, and accuracy - MCP and agentic tooling, with official Anthropic certifications behind it - A production AI agent and grounded voice-and-chat assistant on frontier models (Gemini, Claude, GPT), with real tool-calling into live equipment data, RAG over the actual manuals, a scorer, and an adversarial grounding eval harness that gates every deploy so it cannot hallucinate to users - Architecting specialized-model training on proprietary field data: fine-tuning small open models (Llama/Qwen) for domain tasks like fault diagnosis and failure prediction, with labeled eval sets and an eval-gated deploy pipeline - The discipline that keeps AI output reliable and affordable in production, not just impressive in a demo 🛠 Stack: - Full-stack: TypeScript/React/Next.js, Node/Deno, Python, Go, Rust, Ruby/Rails, PHP/Laravel - Mobile: Flutter, React Native, Swift, Kotlin - APIs & data: GraphQL, REST, PostgreSQL, MySQL, MongoDB, Redis - Cloud & infra: AWS, GCP, Supabase, Docker/K8s, CI/CD - AI: Claude, Gemini, GPT, MCP, multi-model orchestration - Security: PCI DSS remediation, federated learning, RLS/RBAC, signed webhooks 🎯 Clients hire me when: - They're launching something ambitious and want it architected right the first time - Their legacy codebase is a mess and they need someone who can inherit it and stabilize it fast - They want AI built into the product correctly, by someone who's shipped it in production - They want someone who thinks like an engineer, a strategist, and a founder I also direct and design large-scale sculptures and immersive environments. Fluent in product vision, UX/UI, and creative direction, with experience in Rhino3D, Unity, CAD, TouchDesigner, and Adobe. Request my design portfolio directly if you're curious. 📩 Message me and tell me what you're building. I'll tell you how I'd make it better.

Senior SaaS Product Owner / Product Manager / Business Analyst — 8+ years across B2B and B2C SaaS. Remote, async-friendly, UTC+4, collaborating daily with UK and US teams. I help SaaS teams bring clarity to complex, high-stakes products — enterprise platforms, multi-sided marketplaces, and internal data and reporting tools — turning unclear product logic into buildable requirements, PRDs, user stories, roadmaps, and a delivery-ready backlog. These are the situations where being 70% right is a liability, not "good enough," and the real job is getting requirements right, catching the edge cases, and driving delivery across teams. Strongest fit: enterprise SaaS, internal data/reporting tools, and multi-sided marketplaces with roles, booking, commission/payout logic, or complex workflows. Where this comes from: ➨ Juriba (enterprise SaaS) — I grew from Feature PO to Area Product Owner, coordinating delivery across 2+ Scrum teams for a platform used by large organizations and financial institutions to migrate and modernize their IT at scale. I owned a product-area roadmap and backlog, mentored junior POs, and delivered features against enterprise security, data-protection, and accessibility standards (GDPR, ISO 27001, WCAG). Two of the streams I owned were data-heavy: a self-service component for building surveys and collecting structured data, and table/dashboard views that turned raw platform data into clear answers to user questions. ➨Accomplishr (B2C marketplace) — I joined early to turn a buggy, confusing product into something users could rely on. Beyond restructuring the backlog and rewriting unclear user stories, I owned BookNow — the session booking flow, marketplace roles, and the commission and payout logic between platform and providers. The Stripe integration and commission model predated me and were buggy and underdefined: I cleaned up the flow, surfaced the undefined fees and the missing tax handling, and turned them into explicit, documented MVP decisions — with location-aware tax calculation scoped to the roadmap. How I work: structured, delivery-focused, honest about what's realistic. I use AI-assisted tools (ChatGPT/Claude, Cursor) in my everyday workflow to move faster from product logic to clear requirements and prototypes — speed underneath the work, not a substitute for the thinking. I built GymBuddy, an Android fitness MVP, end-to-end this way (see Portfolio). On Upwork: Top Rated Plus, 100% Job Success, 9,400+ hours delivered. I can help with: ➧Requirements, PRDs, BRDs/FRDs, user stories, and acceptance criteria for complex flows ➧Product discovery, MVP scope, roadmaps, prioritization, and release planning ➧Multi-sided marketplace logic — roles, booking, commission/payout flows, edge cases ➧Internal data and reporting tools — data collection, table/dashboard views, current/future-state mapping ➧Jira / Confluence backlog setup, cleanup, grooming, and delivery structure ➧Enterprise delivery: security/accessibility standards, QA/UAT readiness, stakeholder alignment ➧SaaS onboarding and activation audits — journey mapping and a prioritized fix list Best fit: teams building genuinely complex SaaS — enterprise platforms, marketplaces, or data-heavy products — that need someone who turns unclear input into structured, buildable work and names the hard parts before they become incidents.

✅ Expert Vetted Top 1% Rated Plus Upwork Freelancer, based near Chicago with 10+ years of experience specializing in Data, Analytics, Engineering, Software Development, Product Management, Digital Marketing, and Social Advertisement. Data Engineering & Analytics Digital Marketing & Advertisement Software Development & Product Management I have a master's in Information Technology & Data Management from Illinois Tech and an executive program in Product Management from Northwestern University in Chicago. I was an adjunct professor at UCLA and VP of Product, Data & Analytics at ML/AdTech company. I have managed and led marketing teams running campaigns worth over $12M on Google, Facebook, LinkedIn & Twitter and marketing efforts like website building and overall marketing strategy. • Data Engineering & Analytics Data Warehouse ETL & Data Lake - AWS Redshift, Airflow, S3, Hive, Snowflake, Python, Lambda, EMR Analytics and Reporting - Excel, Google Sheets, SQL, MySQL, MS SQL Server, Postgres, Azure Data Factory Data Viz Dashboard - Tableau, Power BI, Google Looker Data Studio, Metabase Web Analytics - Google Analytics GA4, Tag Manager, Big Query, • Digital Marketing & Social Advertisement PPC SEM - Google Ads, Facebook Instagram Business Manager, LinkedIn Ads, TikTok & Twitter Marketing - Website Building (WordPress, eCommerce) & Onsite SEO Direct - Email and Text Marketing • Software Development and Product Management IT Management - Product Management, Product Ownership, Agile Scrum & Kanban, PI Software Development - PHP, JavaScript Node & React, HTML, CSS, API Integration, I believe in delivering the best data analytics, marketing and software application services employing the latest technology that gives the client a straightforward tool with a top-of-the-line user experience. Thank You for reviewing my profile.

I help founders and product teams turn messy AI/SaaS ideas into clear, usable prototypes — fast enough to validate, pitch, build, or hand off to developers. I’m not just here to make screens look better. I usually work with founders who need someone practical: someone who can understand the product, simplify the flow, design the UX/UI, think through edge cases, and create something that can actually move the project forward. My work usually fits when you need help with: - AI/SaaS product prototypes - MVP UX/UI and product flows - Figma designs that are ready for developers - Product redesigns for existing platforms - Founder-led product iteration - UX cleanup for complex workflows - Design systems and scalable product UI - AI-assisted prototyping workflows using tools like Claude, Cursor Codex, Lovable, Figm, and Figma Agent and Figma Make Past and current work includes AI-powered apps, content automation platforms, SaaS dashboards, marketplace flows, and founder-led product builds. For example, I’ve worked on products like Orcaru, an AI/content automation platform, and Nuvro, an AI-powered nutrition app, helping translate early product ideas and requirements into clearer UX, usable product flows, and execution-ready designs. I’m especially useful if you already have an idea, rough product, internal tool, or early MVP — but need someone to bring structure, speed, and product thinking to the next version. If you need a practical product/design partner who can help you move from idea → prototype → clearer product direction, I can help.

**Agile Delivery Manager / Senior Technical Program Manager** Results-oriented **Agile Delivery Manager / Senior Technical Program Manager** with extensive experience leading complex, multi-stakeholder technology initiatives across healthcare, government, and utilities. I specialize in **client-facing program leadership**, bridging business and technology through proactive communication, structured delivery governance, and a servant-leadership mindset that empowers teams to deliver high-impact outcomes. With deep experience managing **ERP modernization (Infor Lawson, IBM Maximo)** and **cloud transformation (AWS, hybrid infrastructure)**, I excel at aligning engineering execution with business strategy. My approach combines stakeholder alignment, Agile delivery discipline, and cross-functional orchestration to ensure transparency, predictability, and measurable value. I also bring **AI and automation exposure**, having worked on **AI-enabled data automation, RPA integration (Blue Prism, MuleSoft)**, and analytics-driven decision-making in healthcare environments. Complementing this hands-on experience, I have pursued **advanced AI/ML training** focused on applied generative AI, LangChain orchestration, and Python-based automation frameworks. **Core Strengths:** * **Client & Stakeholder Management** – Skilled in executive communication, expectation setting, and translating technical delivery into business outcomes. * **Program Delivery Leadership** – Manage enterprise-scale Agile programs with structured planning, risk tracking, and KPI-driven governance. * **ERP & System Integration** – Directed Infor Lawson and IBM Maximo modernization projects, integrating financial, HR, and asset workflows. * **AI & Automation** – Applied AI and RPA for process optimization, workflow automation, and predictive insights in healthcare settings. * **Cloud & DevOps** – Led AWS migrations, CI/CD automation, and observability improvements across 13+ SDLC environments. * **Team Enablement** – Foster collaborative, accountable, and quality-driven cultures across distributed engineering and product teams.

Certified Product Manager| Agile Business Analysis | Certified Product Owner |8+ Year Experience | Documentation Specialist | Software Documentation | Requirement Gathering | Scope Document | BRD, SRS, User Stories, UML, Flow chart Diagram | Wireframes | UI/UX | Test Cases. 👨🏻‍💻I help founders and product teams turn unclear ideas into build-ready requirements, actionable roadmaps, and dev-ready documentation, accelerating delivery and reducing rework. 👨🏻‍💻 Who I Help Struggling with: - Vague or incomplete requirements - Miscommunication or rework with developers - MVPs or features that miss business goals I work with startups, SaaS platforms, FinTech products, and AI-driven systems, delivering clarity, structure, and execution-ready documentation across global teams. ✅ Core Expertise Business Analysis & Requirements 📄 BRD, SRS, FRD, PRD, Use Cases, Functional Specs 🧾 User Stories & Acceptance Criteria (Agile / Scrum / SAFe) 🔄 Process mapping, workflow optimization, and UAT planning 📐 UML: Sequence, Class, Activity, ERD, DFD Product & Agile Consulting 🎯 MVP definition & roadmap planning 🗂️ Backlog creation & sprint planning 📊 Feature prioritization based on business value 🤝 Coordination between dev, QA, and stakeholders Technical & API Documentation 🛠️ API reference & integration docs 🏗️ System design & architecture documentation 📚 Confluence-based knowledge bases ✔️ Dev-friendly, testable specifications ⚙️ Tools & Platforms Modeling & Diagrams: MS Visio, Lucidchart, Draw. io, Visual Paradigm Project & Agile Tools: Jira, Azure DevOps, Asana, ClickUp, Trello Documentation & Collaboration: Confluence, MS Word, Google Docs Wireframing & UI/UX: Figma, Balsamiq, Miro, Canva 🚀 Measurable Outcomes / Why Clients Hire Me Turn vague requirements into complete, dev-ready documentation Align product, dev, and QA teams efficiently Reduce rework and save time with visual flows and clear specs Accelerated MVP delivery by 2–3 weeks for SaaS & FinTech products Improve stakeholder alignment by 40% through clear workflows Deep understanding of AI, SaaS, and complex systems 📩 Call to Action If you need a proactive, detail-oriented BA & Product Manager who delivers clarity, structure, and business results fast, message me today to turn your ideas into actionable plans.

I’m an AI Product Manager & Product Strategist with 7+ years of experience across 25+ digital products in AI, SaaS, FinTech, E-commerce, Energy, CRM, Real Estate, TravelTech, LegalTech, and more. I’ve led products across Europe, North America, Australia, Singapore, and the Middle East, both inside teams and through Inshirah, my product consultancy. My approach is simple: build what matters, reduce complexity, enable teams, and make the product deliver real value. 👨‍💻 How I work AI Product Management & AI Builder Work • Design AI features, agent flows, LLM behaviors, AI Evals, and automation systems • Build and optimize multi-agent workflows (reasoning, routing, prompts, tools) • Shape AI UX, biasness, guided flows, structured inputs, guardrails, user intent mapping • Integrate AI into core product workflows (onboarding → activation → lifecycle) • Hands-on with Audos, Relevance, LLMs, n8n, Zapier, Make, Lovable, GHL, and 20+ tools/platforms. Product Strategy & Discovery • Define problem statements, value propositions, and opportunity areas • Conduct research, competitor insights, JTBD analysis, hypothesis validation • Create simple, actionable roadmaps using Impact/Effort, RICE, MoSCoW, and similar Execution, Delivery & Team Leadership • Lead cross-functional delivery using Scrum/Kanban/Scrumban • Write PRDs, user stories, acceptance criteria, and system workflows • Facilitate refinement, sprint planning, reviews, and retros • Remove blockers, improve communication, and align engineering, design, and business • Establish SOPs, product ops foundations, and documentation systems Growth, Analytics & Continuous Improvement • Measure activation, retention, funnels, and user behavior to inform decisions • Run MVPs, PoCs, and experiment loops to validate direction quickly • Automate onboarding, support, and operational workflows to reduce friction 🚀 Where I create impact • Turn chaotic or stalled products into clear, focused product strategies • Improve team delivery performance by 40–80% through structure & alignment • Design AI and automation workflows that reduce manual effort and improve UX • Support founders in shaping MVPs, roadmaps, and execution plans that actually ship 🔍 What I'm open to • AI Product Manager / Senior PM / Product Lead roles • Productized or subscription-based PM/AI partnerships through my agency - Inshirah • Coaching founders and PMs on product strategy, AI adoption, and delivery systems If your product or team needs clarity, momentum, or a stronger structure, I can help you build with direction and scale with confidence.