I’m a professional IT Support Engineer with several years of experience helping businesses with Email Systems. I specialize in Windows and macOS systems, Email Configuration, Microsoft Office 365, Microsoft Outlook, Microsoft Teams, OneDrive, Google Workspace (G Suite), Gmail, Google Drive, Domain and DNS Management, Email Migration, Email Send/Receive, Email Deliverability, Spam filtering, setting up Cold Email, and Website Support. 💼 𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 — ✅ Google Workspace (G Suite): • Google Workspace (G Suite) email setup, including custom domain verification and activating Gmail for sending and receiving emails. Handle user, group, alias, Shared inbox, and forwarding management, as well as Google Admin Console & Gemini configuration. ✅ Microsoft 365 (Office 365): • Configure and provide support for Microsoft Office 365 Email, Outlook, Exchange Online, Teams, OneDrive, SharePoint, and PowerShell. Experienced in Microsoft 365 administration, licensing, user management, Shared Mailbox, Security Settings, and Copilot integration to boost productivity and team collaboration. ✅ Email Migration: • Google Workspace ↔ Microsoft 365 Email Migration. • Email Migration from GoDaddy to Microsoft Office 365 or Google Workspace. • IMAP, Roundcube Webmail, cPanel, Zoho to Microsoft 365 Outlook or Google Workspace. • Merge Google Workspace Email Accounts and Change Primary Domain. • Defederate from GoDaddy-managed Microsoft 365 Email to direct Microsoft 365 control. • Outlook PST file backup or import/export. • Microsoft 365 Tenant-to-Tenant Migration. Expert in Email Migration, ensuring seamless transfer of emails, calendars, contacts, and files with zero downtime, full data accuracy, and comprehensive post-migration support. ✅ Email Deliverability and Authentication: • Set up and align SPF, DKIM, DMARC, MX, TXT, and CNAME DNS records. • Fix emails landing in spam/junk folders and resolve send/receive or Email Deliverability issues. • Perform Domain Authentication, Verification, and Reputation Checks. • Implement Email Warm-Up strategies and improve IP/Sender Reputation. ✅ Domain and DNS Management: • Handle Domain Migration, Transfer, Renewal, and DNS Management across platforms such as GoDaddy, Namecheap, Wix, Cloudflare, Squarespace, Bluehost, Shopify, Proton Mail, and others. • Skilled in Cloudflare advanced settings (WAF, rules, cache) and DNS security (DNSSEC, CAA). • Email automation and integrations across HubSpot, Zapier, and major CRMs/ESPs. ✅ Cold Email and Outreach Systems: • Set up Email Accounts for Cold Email Platforms like Instantly, SmartLead, Apollo, Klaviyo, MailChimp, MailerLite, SendGrid, HubSpot, ActiveCampaign, GoHighLevel, etc. • Configure Dedicated IP and Sending Domain, Custom Tracking Domain, and Subdomain. • Monitor and optimize deliverability using Google Postmaster Tools and Microsoft SNDS. ✅ Website Support: • I build and design fast, secure, growth-optimized websites using WordPress, WooCommerce, Wix, Squarespace, and Shopify. • Website updates, fixes, and improvements, including design enhancements, speed optimization, and mobile responsiveness. • Website/Hosting migration, SSL setup, security implementation, and Cloudflare configuration. • Troubleshoot Website down, Nameserver errors, and DNS misconfigurations (CNAME, A). • Configure and fix Website contact forms using SMTP (WP Mail SMTP, Fluent Forms) to ensure reliable email delivery. 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐢𝐧 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, 𝗗𝐢𝐚𝐠𝐧𝐨𝐬𝐭𝐢𝐜, 𝐚𝐧𝐝 𝐭𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 𝐥𝐢𝐤𝐞 𝐌𝐱𝐓𝐨𝐨𝐥𝐛𝐨𝐱, 𝐦𝐚𝐢𝐥-𝐭𝐞𝐬𝐭𝐞𝐫, 𝐃𝐍𝐒 𝐂𝐡𝐞𝐜𝐤𝐞𝐫, 𝐁𝐥𝐚𝐜𝐤𝐥𝐢𝐬𝐭 𝐂𝐡𝐞𝐜𝐤𝐞𝐫, 𝐆𝐨𝐨𝐠𝐥𝐞 𝐏𝐨𝐬𝐭𝐦𝐚𝐬𝐭𝐞𝐫 𝐓𝐨𝐨𝐥𝐬, 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗦𝗡𝗗𝗦, 𝐄𝐦𝐚𝐢𝐥 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐓𝐞𝐬𝐭, 𝗮𝗻𝗱 𝐜𝐏𝐚𝐧𝐞𝐥. 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: ⏰ Available on both weekdays and weekends. 📅 Flexible with time zones to meet client needs. 📩 Thanks for visiting my profile. If you have a project in mind or would like to discuss your requirements, feel free to send me a message. I’d be happy to help!

• Over 10 years of experience in analysis, design, development, integration and maintenance of IT Systems in various domain and platforms • Knowledge of / experience with Microsoft Dynamic 365, SharePoint Online, and Power Platform that includes the configuration and customization of modules. o This includes Power Apps, Power Automate, Dynamics 365 Portals, Azure, and other cloud solutions. o D365 sales: moved legacy systems to Dynamics 365 sales module, capturing the requirements and customizing, working with the entities, sales platform, configuring sales module dashboards and components) o D365 marketing: used third party tools with D365 to create a solution for marketing module (ClickDimensions), created different dashboards and components, Integrated the PowerBI platforms). • Pprogramming skills include C#, ASP.Net, HTML, CSS, JavaScript, REST API, SQL Server,XML. • Knowledge of data analysis, mmanagement, vidualization, data storage, data security, data warehousing, inventory management systems, Microsoft Power BI, and integration between Dynamics 365 and SharePoint. • Expertise in using the concepts of software life cycles, security strategies and restoring methodologies • Excellent interpersonal, Business analytical, organizational and communications skill Work Experiences: ------------------------------------------------------------------------------------------------------ ICF, Alexandria, Virginia CRM Developer • Provide technical analysis and support to Dynamics team members, administrators, users, system specialists, project managers, sales & marketing team and development teams to maintain existing and future applications as necessary. • Analyzing and developing innovative integrated software solutions. • Web API development, SSRS reports design, Power BI Dashboards and reports, data analysis and integration. • Ensuring end-user proficiency with new systems, programs, and applications across departments. • Design and development of complex Microsoft Dynamic 365 solutions, SharePoint, data integration and data analysis --------------------------------------------------------------------------------------------------------- Procentrix / US Courts, Alexandria Virginia Microsoft Dynamic Developer • Working with customers and their internal development teams in designing, administration and maintenance of SharePoint 2010, 2013, & 2016 and SharePoint Online-based business solutions. • Contribute to the company architectural best practices and CRM customization standards to be utilized on Dynamics CRM-based projects. • Full-lifecycle development efforts based on Microsoft Dynamics 365 / CRM, Canvas or Model Driven frameworks, SSRS / FetchXml Reporting, Azure DevOps, Web Resource Development, Plugins development, Registration, debugging, Source Control, Power Automate Flow design using Json and HTML with Cloud flow • Creation of user stories, use cases and design artifacts to effectively convey requirements to both client stakeholders and development teams • Work with senior developers and functional analysts to ensure developed solutions meet business needs.

Hi, I'm Srihari. If you're moving email between Google Workspace and Microsoft 365 (in either direction) and you're worried about lost mail, downtime, or broken mail flow during the cutover, that's exactly the problem I solve. I plan migrations around the cutover window so nothing drops mid-move, and my clients come out the other side with zero data loss, minimal downtime, and documentation they can actually use. I've run these migrations end to end for businesses of every size, mailbox, calendar, contact, and shared-drive moves, DNS cutovers, tenant-to-tenant migrations, and post-migration validation, across Google Workspace, Microsoft 365, Office 365, GoDaddy, Zoho, and Exchange Online. Alongside the migrations, I fix the email-deliverability issues that quietly hurt businesses: the SPF, DKIM, and DMARC misconfigurations that send mail to spam. My completed projects here are all 5-star, and across my career I've supported 200+ organizations with Microsoft 365 and Google Workspace. Beyond migrations, I handle the wider Microsoft 365 stack: tenant deployment and administration, Exchange Online, user and license management, Microsoft Intune device management, Entra ID, SharePoint, and Power Platform automation (Power Apps and Power Automate). So if a migration turns into ongoing admin or automation, you've got one person who already knows your setup. How I work: I keep you updated at every checkpoint, run the migration in a low-traffic window, validate everything before we call it done, and hand over clear documentation so your team isn't left guessing. Microsoft-certified (Microsoft 365 Administrator and Migration Expert), Quick to respond. If you've got a migration coming up or an email issue that won't go away, send me a message with a few details about your setup and I'll tell you exactly how I'd approach it.

I don't just automate work. I eliminate it - using RPA, AI agents, LLMs, RAG systems, and intelligent chatbots that handle the work your team shouldn't be doing in the first place. While others are still learning what an AI agent is, I'm already deploying them in production. Power Automate. n8n. Make. LLMs. Chatbots. Claude. Clawbot. 12 years of automation - now supercharged with AI that thinks, decides, and acts on its own. What makes me different: Anyone can drag and drop a Power Automate flow. Fewer can architect an end-to-end automation system that handles exceptions, scales across departments, and doesn't break the moment an edge case appears. Even fewer can wire a live LLM into that system so it thinks, decides, and acts - not just executes. I don't sell automations. I sell back the hours your team should never have been wasting. What I build: 🔹 RPA & Intelligent Automation - UiPath · Power Automate · Make · n8n · Automation Anywhere · Blue Prism - reliable, scalable workflow automation across Finance, HR, Logistics, Sales, and Healthcare 🔹 AI Agents & LLM Workflows - GPT-4/5 · Claude · Llama · LangChain - AI that doesn't just respond, it takes real actions via APIs, triggers workflows, qualifies leads, and makes decisions autonomously 🔹 MCP-Powered ERP Intelligence - I've built Model Context Protocol integrations for enterprise ERP platforms that let business teams query live operational data — sales, inventory, orders, production - using plain English through GPT and Claude. No report development. No manual customisation. Just answers, instantly. 🔹 Intelligent Chatbots - conversational AI connected to your CRMs, databases, internal docs, and SaaS platforms — handling customer support, lead generation, and internal operations 24/7 🔹 RAG Systems & Document Intelligence — Pinecone · Weaviate · FAISS · Chroma — knowledge assistants trained on your PDFs, Notion, Drive, and internal docs that surface the right answer every time 🔹 OCR · NLP · Document Processing - automated extraction and processing of invoices, contracts, and enterprise documents at scale 🔹 API & ERP/CRM Integratios -- SAP · Oracle · Salesforce · Microsoft 365 · SharePoint - seamless data flow between systems, eliminating silos and manual hand-offs Proprietary AI products: 📌 Stellify AI - enterprise conversational AI platform for customer engagement, support automation, and lead conversion 📌 AI DOCx - intelligent document management combining semantic search, RAG, and automation A few things I've delivered: 📌 MCP ERP Integration - AI-powered natural language reporting across sales, inventory, production, and customer analytics for enterprise clients - accessible via GPT and Claude on any device 📌 Patient Scan Report Automation - Power Automate + AI cutting hours of manual healthcare reporting to minutes 📌 AI + CRM Integration - intelligent lead processing and pipeline automation- 📌 Toshiba Singapore - RPA-based warehouse and delivery management for a global enterprise 📌 Microsoft 365 Tenant Migration - full UK to UAE enterprise migration with zero data loss Core stack: 🔹RPA: UiPath · Power Automate · Automation Anywhere · Blue Prism · Make · n8n · Zapier 🔹AI/LLM: GPT-4/5 · Claude · Llama · LangChain · OpenAI API · MCP · Gemini 🔹RAG: Pinecone · Weaviate · FAISS · Chroma · Semantic Search 🔹Backend: Python · FastAPI · Node.js · REST APIs · AWS Lambda 🔹Database: PostgreSQL · MongoDB · MySQL · Redis · Firebase 🔹Cloud: AWS · GCP · Azure · Docker 🔹Integrations: SAP · Oracle · Salesforce · SharePoint · Microsoft 365 · HubSpot · Slack What you get: 🔹 Full IP and code ownership - always yours 🔹 NDA protected - your business logic stays confidential 🔹 Tested, documented, production-ready deployments 🔹 Post-delivery support - I don't disappear after handover 🔹 Clean Git workflows · SonarQube-tested code If your team is drowning in manual work, your current automation isn't delivering, or you're ready to bring real AI intelligence into your operations - let's build it right, the first time. 📩 Message me or hit Invite - I respond within hours. #RPA #AutomationAnywhere #Automation #MachineLearning #MicrosoftPowerAutomate #UiPath #RPAExpert #TaskAutomation #ProcessAutomation #WorkflowAutomation #BotDevelopment #AutomationScripts #DesktopAutomation #PDFAutomation #WebScrapingWithRPA #ExcelAutomation #ERPAutomation #AIChatbotDevelopment #NLP #PythonAutomation #DeepLearning #AIDeveloper #n8n #Make #IntelliBot #ScriptingAutomation #LLM #AIAgentic #Microsoft365 #Make #N8n

🏆 Microsoft Dynamics 365 | .NET Lead/Solution Architect | Power Platform | Azure | AI-Enabled Delivery I help businesses build, fix, and scale Microsoft enterprise solutions — from full D365 CRM implementations to complex .NET backend platforms (Angular, React as a frontend) and Power Platform automation. With 10+ years in the Microsoft ecosystem, I've led teams of up to 25 developers delivering solutions that actually ship on time and hold up in production. ───────────────────────────── WHAT I SPECIALISE IN ───────────────────────────── ✔ Dynamics 365 Customer Service & CE Full implementations, Dataverse modelling, case management, SLAs, Omnichannel, custom plugins & workflows ✔ .NET / C# / ASP.NET Core REST APIs, microservices architecture, CQRS/MediatR, GraphQL, SQL Server, performance optimisation ✔ .Angular / React / Node js Node js REST APIs, microservices architecture, Angular and React/Next js as a front end framework ✔ Power Platform Power Automate flows, model-driven & canvas Power Apps, Power Pages, SharePoint integrations ✔ Azure & Integrations Azure Functions, Logic Apps, Service Bus, API Management, Blob Storage, CI/CD via Azure DevOps ✔ AI & Copilot Features D365 Copilot, Azure OpenAI (case summarisation, suggested responses), GitHub Copilot-assisted delivery ───────────────────────────── PROJECTS I'VE DELIVERED ───────────────────────────── → Led 2 end-to-end Salesforce → Dynamics 365 migrations (teams of 10–15, full schema mapping, data pipelines, post-go-live stabilisation) → Architected 2 full D365 CRM implementations from scratch — Dataverse, security model, Omnichannel, SLAs, Azure OpenAI Copilot features → Built a centralised B2B integration hub connecting D365 CRM, AS400 ERP, Magento eCommerce, JP Morgan Chase payment gateway, and SharePoint → Led a microservices modernisation program transforming legacy monolithic .NET apps into a scalable, fault-isolated architecture → Delivered a B2B Product & Digital Asset Management platform using CQRS, MediatR, GraphQL, and Azure Blob Storage ───────────────────────────── HOW I WORK ───────────────────────────── I communicate clearly, hit deadlines, and write code that the next developer won't curse at. I work Agile, push CI/CD discipline, and I'll flag problems early — not after they've blown up. If your project involves Microsoft technologies and you need someone who can own delivery end-to-end — not just follow instructions — let's talk. 📩 Message me with a brief description of your project and I'll respond within a few hours.

Top Rated Plus | Microsoft Certified Power Platform Solution Architect Expert (PL-600) 100% Job Success | $80K+ Earned | 15+ years of experience in Microsoft Dynamics Implementations What if your business could automate, analyze, and scale without added complexity? I help organizations design and implement complete Power Platform solutions that enhance efficiency and deliver measurable results. With hands on experience in Microsoft Dynamics 365, Power Platform, and .NET, I’ve worked with top MS partners like PowerObjects, delivering full-cycle implementations from concept to release. Dynamics 365 CE & Business Central | Power Platform (Power Apps, Power Automate, Power Pages, Copilot Studio) | Custom Plugins, PCF Controls, C#, Web API | Azure Integration (Logic Apps, Service Bus, Azure Functions) | AI Builder & GPT Integration | Dataverse | SQL If you need a trusted professional who combines technical precision with a clear business vision, let’s build your next solution right. Dynamics 365 | Power Platform | Power Apps | Power Automate | Power Pages | Copilot Studio | AI Builder | Dataverse | Model-Driven Apps | Canvas Apps | Power BI | C# | .NET | PCF Controls | Custom Plugins | Web API | REST API | Azure Integration | Logic Apps | Azure Functions | Service Bus | SQL Server | SharePoint | Workflow Automation | Document Automation | Chatbot Development | Business Process Automation | CRM Implementation | ERP Consulting | Portal Development | AI Integration | GPT Integration | Digital Transformation | Healthcare CRM | Fintech Automation | Field Service Management | Customer Service Automation | Sales Automation | Enterprise Architecture | Solution Architecture | IT Consulting

Microsoft MVP with focus on Microsoft Power Platform. With 5+ Years experience, focusing on Power Pages, created 100+ beautiful canvas apps. Well experienced in Power Pages, Power Apps, Power Automate, Dataverse... ** Need help in Power Platform ? - Lets Connect... ** ✅ - Power Pages Development/ Design ✅ - Process Automation using Power Automate ✅ - Power Apps Development ✅ - HTML, CSS, JS, Liquid Devoted in all of my projects.

I'm an AI solutions architect and Microsoft Dynamics 365 specialist — combining AI automation, Agentic AI systems, Power Platform solutions, AI-powered SaaS platforms, and enterprise CRM implementations to deliver measurable business outcomes. I've delivered digital transformation initiatives across healthcare, fintech, real estate, education, sports, and enterprise organizations by combining AI, automation, Microsoft cloud technologies, and scalable software architecture to solve complex business challenges. I help startups, agencies, and businesses build production-ready AI systems that automate operations, qualify leads, support customers, streamline workflows, and scale efficiently. Most clients come to me when they need more than basic automations — they need complete AI-powered systems that combine: AI agents workflow orchestration APIs CRMs voice systems enterprise integrations real business logic into reliable, scalable platforms. ✦ What I Build • Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing) • Power Platform — Power Apps, Power Automate, Power BI, Dataverse • Copilot Studio & Azure OpenAI Integrations • Microsoft Power Pages & Portal Solutions • Agentic AI & Multi-Agent Systems • AI-Powered SaaS MVPs • AI Chatbots & Conversational AI Systems • Voice AI Agents (Retell, Vapi, ElevenLabs) • AI SDR & Lead Qualification Systems • AI Appointment Booking & Follow-Up Systems • AI Customer Support & Internal Support Agents • AI Knowledge Base & RAG Pipelines • AI Workflow & Agent Orchestration Systems • n8n, Make & Workflow Automation • GoHighLevel CRM & Marketing Automation • CRM, Stripe & Google Workspace Integrations • AI-Driven Business Automation Platforms • Marketplace & Directory Platforms • Subscription-Based SaaS Platforms • Admin Dashboards & Operational Platforms • React / Next.js Applications • Backend APIs & Automation Pipelines • Blockchain, Web3 & Crypto Wallet Applications • AI-Integrated Web & Mobile Applications ✦ AI, Automation & Development Stack OpenAI, Claude, Gemini, LangChain, CrewAI, PydanticAI, Relevance AI, Flowise, n8n, Make, Zapier, Retell AI, Vapi, ElevenLabs, Copilot Studio, Azure OpenAI, Power Automate, Power Apps, Dataverse, GoHighLevel, Supabase, Firebase, React, Next.js, Node.js, Python, FastAPI, .NET, GraphQL, REST APIs, Webhooks, Google AI Studio, Apify, Vector Databases, RAG Pipelines, AI Workflow Orchestration Development & AI tooling: Cursor, Claude Code, Codex, Replit, Lovable, Rork, UXPilot, MCP Servers, Azure DevOps, Git, Visual Studio ✦ Enterprise & Cloud Experience • Microsoft Dynamics 365 Customer Engagement (CE) • Power Platform — Power Apps, Power Automate, Power BI, Copilot Studio • Power Pages & Portal Development • CRM Customization, Plugin Development & Model-Driven Apps • Azure Functions, Logic Apps & Cloud Architecture • Enterprise Integrations & API Systems • CI/CD Pipelines & Scalable Backend Systems • Data Migration & System Modernization • AI Process Automation & Intelligent Workflows • Business Central AL Development I have successfully delivered tailored CRM implementations, AI-powered automation systems, and enterprise applications aligned with complex business requirements and measurable operational outcomes. I focus on building systems that are: ✔ scalable ✔ maintainable ✔ secure ✔ production-ready —not just disconnected automations or prototype demos. ✦ I Can Help You Build ✔ AI agents that automate business operations ✔ Voice AI systems for inbound/outbound calls ✔ AI-powered SaaS MVPs ✔ AI workflow orchestration systems ✔ CRM & enterprise integrations ✔ Copilot Studio & Azure OpenAI solutions ✔ AI-enhanced customer experiences ✔ Full-stack AI applications ✔ Enterprise automation platforms —from architecture and planning to full implementation and deployment.

✨ Are you looking to streamline business processes, automate repetitive tasks, or create custom business applications within Microsoft 365? I help businesses automate workflows and build tailored apps using Power Apps and Power Automate, fully integrated with tools within M365 ecosystems. ✅ HOW CAN I HELP? 💻Custom Power Apps Development • User-friendly interfaces • Role-based screens & responsive layouts • SharePoint, OneDrive, Excel, and REST API integration 💻 Automate Business Workflows with Power Automate • Workflow automation (approvals, notifications, document handling, data processing) • Scheduled, instant, and event-based flows • Complex branching logic, error handling, and dynamic data manipulation 💻 AI & API Integration • OpenAI (ChatGPT / GPT APIs) for natural language processing, content generation, data classification, and intelligent automation • Integration with third-party APIs (e.g Cloudmersive) using HTTP actions 🎯 Whether you're starting from scratch or need help enhancing an existing one, I provide support from development through to post-deployment, ensuring everything works seamlessly at every stage. 💬 Message me today to discuss your project needs.

I am a results-driven IT Support and Customer Success professional with extensive experience delivering technical, app, and SaaS support for Microsoft 365, Azure, and cloud-based enterprise applications. I help organizations optimize their IT systems, streamline workflows, and ensure seamless end-user experiences. I specialize in: -Microsoft 365 & Azure Support: Troubleshooting, onboarding, migration, and configuration of Microsoft 365 apps and Azure cloud services. -SaaS Application Support: Providing technical support, issue resolution, and integration assistance for enterprise SaaS tools. -IT Optimization: Improving system performance, automating workflows, and reducing downtime to enhance operational efficiency. -Customer & Technical Support: Managing tickets, resolving complex technical issues, and delivering excellent client experiences. I leverage industry-standard tools and frameworks such as ITSM, ticketing systems, remote support platforms, and workflow automation. My goal is to deliver fast, reliable, and high-quality solutions that keep your business running smoothly. If you need a dependable professional to support your IT systems, troubleshoot apps, or optimize SaaS workflows, I’m ready to help. Let’s discuss how I can add value to your project! Skills -Microsoft 365 Administration & Support -Azure Cloud Services & Troubleshooting -SaaS Application Support & Integrations -IT System Optimization & Workflow Automation -ITSM & Ticketing Systems (ServiceNow, Zendesk, ConnectWise) -End-User Support & Training -Remote Troubleshooting & Problem Resolution -Customer Success & Technical Consulting Experience ========= Technical Support & SaaS Specialist -Delivered end-to-end Microsoft 365 and Azure support for enterprise clients. -Resolved complex SaaS application issues, improving uptime and productivity. -Optimized IT workflows by automating repetitive tasks, reducing operational inefficiencies. -Managed ticket queues, prioritized tasks, and provided clear client communications. Customer & App Support Consultant -Assisted clients with onboarding and integrating cloud-based applications. -Troubleshot technical issues across devices, networks, and SaaS platforms. -Provided guidance and training to users for smoother adoption of IT systems. Certifications & Tools ================= -Microsoft 365 Certified: Fundamentals / Azure Fundamentals (if applicable) -ConnectWise Manage, ServiceNow, Zendesk, Freshdesk Call to Action ========== I’m here to help you solve technical challenges, optimize IT systems, and support your SaaS applications. Let’s connect to discuss how I can make your IT operations more efficient and reliable.