⚠️ Growth without operational structure eventually creates chaos. Revenue may increase, but delivery slows down, teams burn out, and client satisfaction begins to decline. Most scaling agencies and service businesses reach a point where marketing performance grows faster than their internal systems can handle. That's where I step in. ⚙️ I work as a Fractional COO, Operations Manager, and Scrum Master helping agencies and service-based companies build the operational structure required for sustainable growth. My focus is aligning marketing performance, delivery teams, and operational systems so that revenue growth does not create internal bottlenecks. Instead of simply managing projects, I design and oversee the operational framework that allows businesses to scale efficiently while maintaining team productivity and client satisfaction. 👥 WHAT I BRING TO THE TABLE: ✔ Led 75+ professionals across multiple departments including Paid Advertising, SEO, Social Media, Development, CRM Automation, Creative Production, Sales, and Client Success ✔ Managed 20+ client accounts simultaneously — coordinating cross-functional teams, aligning delivery timelines with revenue targets, and maintaining operational stability in fast-paced agency environments ✔ Run Agile delivery end-to-end: sprint planning, daily standups, backlog grooming, retrospectives, and velocity tracking to keep development and marketing teams shipping on schedule ✔ PMP Certified and Meta Certified — combining formal project management discipline with hands-on marketing execution 📊 HOW I WORK WITH FOUNDERS AND CEOs: I strengthen internal operations by restructuring workflows, improving capacity planning, establishing SOP frameworks, and building communication systems that keep teams aligned. My role often sits between leadership, marketing teams, and delivery departments to ensure that strategic decisions translate into consistent execution. As Scrum Master, I remove blockers before they become delays and protect team focus so sprints actually finish what they start. 🚀 MY LEADERSHIP APPROACH: I focus on creating scalable systems rather than temporary fixes. This includes developing revenue-aligned operational processes, structuring cross-department collaboration, implementing performance tracking systems, and ensuring that marketing execution supports measurable business outcomes. The goal is always to build operational clarity so teams can perform at a high level without unnecessary friction. 🛠️ TOOLS I OPERATE ACROSS (50+ TOTAL), INCLUDING: ClickUp, Asana, Jira, Trello, Monday | GoHighLevel, HubSpot | Zapier, n8n, Make | Slack, Notion | Google Analytics, Looker Studio, Meta Ads Manager. This allows me to integrate operational processes directly with marketing performance and client delivery. 🤝 If your business is scaling and you need someone who can manage operations, teams, systems, and execution at a leadership level rather than simply handling tasks, I would be glad to discuss how I can support your growth. Send me a message and let's talk about where your operations are today and where they need to be.

Most companies scale faster than their technology can keep up. I bridge that gap. I'm a hands-on Technical Program & Product Manager, Back-End Developer, and Systems Lead who specializes in digital and business transformation — helping growing companies stabilize overloaded tech environments and reshape how their teams actually operate. Whether it's a global ERP rollout, a CRM rebuild, an HRIS implementation, a Contract Management System overhaul, a cloud migration, a Web/App/CMS migration and buildout, or a messy Jira environment, my focus is the same: establish a high-velocity rhythm, make delivery predictable — and actually ship. I specialize in digital and business transformation — the kind where the technology is only half the story, and changing how people work is the other half. What makes me different is that I don't just "manage." I work directly with business stakeholders to define requirements, shape vision, prioritize roadmaps, and translate ambiguity into build-ready specifications. Then I stay close to execution — configuring workflows, mapping data, reviewing pull requests, validating integrations, and sometimes writing code when it makes sense. I work across: • Product & Delivery Lifecycle: Requirements gathering, user stories, roadmap prioritization, and managing the handoff between stakeholders and engineering teams. • Agile & Scrum Leadership: Designing intake models, sprint planning, release management, and clearing bottlenecks to ensure predictable shipping cycles. • System & Workflow Architecture: Configuring Jira and ServiceNow for maximum team efficiency and designing the "plumbing" behind complex API integrations. • Digital Transformation & Business Process Redesign: Leading organizational change alongside technology rollouts — so adoption sticks and teams don't revert to old habits six months later. • Enterprise Platforms & Systems: Deep execution experience across ERP, CRM, HRIS, and Contract Management Systems — including NetSuite, Salesforce, Dynamics 365, HubSpot, Workday, Evisort, and DocuSign CLM — as well as large-scale data migrations where getting it wrong wasn't an option. I've spent two decades embedded with both executives and engineers, which means I know where projects actually break down — unclear requirements, bad prioritization, fragile integrations, and poor handoffs between product and engineering. I don't add management layers. I remove friction. If you need someone who will define it, configure it, and help your team build it — let's talk.

🥇 Certified Project Manager & Automation Architect | Turning Manual Chaos into Streamlined Systems Let’s be honest: Most businesses don't have a "tool" problem, they have a process problem. Whether you’re struggling with a messy CRM, manual data entry that eats your team's time, or projects that feel like they’re spinning out of control, I’m here to help you build a business that runs itself. I bring a unique blend of Business Analysis (planning the "why") and Advanced Automation (building the "how"). My goal isn't just to hand you a document, it’s to deliver a fully functional, automated ecosystem that lets you focus on growth instead of busywork. 🚀 What I Can Do For You: Automate Your Entire Workflow: I use Zapier and n8n to make your apps talk to each other. I specialize in building "hands-off" systems that handle everything from lead intake to project delivery without you lifting a finger. CRM Mastery (HubSpot, Zoho, Pipedrive, HighLevel): A CRM is only as good as its setup. I’ll clean up your data, automate your sales pipelines, and ensure your team actually enjoys using the software. Project Management & ClickUp Optimization: I don't just manage tasks, I build project engines. I’ll set up your ClickUp or Jira workspace with automated status updates, clear dependencies, and custom dashboards. Clear, No-Nonsense Documentation: I bridge the gap between "business ideas" and "technical reality." Whether it’s a UML diagram, a Process Flow, or a full PRD, I create the roadmap your developers or team members need to succeed. Automation: Zapier, n8n, Automated Workflows. CRMs: HubSpot, Zoho, Pipedrive, GoHighLevel. PM Tools: ClickUp, Asana, Monday, JIRA. Analysis: Process Mapping, Technical Writing, UML/ERD, User Stories. Why Work With Me? I’m not just a freelancer who takes orders. I’m a Certified AI Project Manager who acts as a partner in your business. I’m detail-oriented to a fault, I communicate clearly, and I take pride in seeing my clients finally "step back" because their systems are finally working. Ready to reclaim your time? Send me a message, and let’s talk about how we can automate your bottlenecks this week.

As your business grows, the challenge isn't finding more hours in the day. It's maintaining clarity as priorities, projects, and people multiply. Without the right operational structure, projects lose momentum, communication becomes fragmented, reporting turns reactive, and leadership spends more time coordinating work than driving the business forward. That's where I come in. I partner with founders, CEOs, agencies, coaches, and service businesses to build the operational infrastructure that keeps teams aligned, projects moving, and leadership focused on high-value decisions. From executive support and project management to workflow automation and CRM optimization, I create the systems, accountability, and visibility that help businesses scale with confidence. As a Top Rated Plus freelancer with a 100% Job Success Score, I've helped businesses strengthen day-to-day operations, coordinate cross-functional initiatives, implement scalable systems, improve visibility across projects, and reduce repetitive work through practical automation. Where I Add Value Executive Operations Executive support is about creating leverage for leadership, not simply managing administrative tasks. I manage executive priorities by coordinating calendars, inboxes, meetings, stakeholder communication, reporting, documentation, travel, and operational follow-through, ensuring important initiatives continue moving without constant oversight. Project Management & Operations Successful projects rely on clear ownership, consistent communication, and disciplined execution. I coordinate projects from planning through delivery, establish timelines, document processes, develop SOPs, track KPIs, facilitate team collaboration, identify operational bottlenecks, and implement practical improvements that help teams execute with greater consistency. AI Automation & Business Systems Automation should simplify work, not create another system your team has to manage. Using n8n, Make, Zapier, and GoHighLevel, I design practical automations that reduce manual work, improve handoffs, automate notifications, streamline lead management, optimize CRM workflows, and connect the tools your business already relies on. What Working With Me Looks Like ✔ Clear communication and proactive follow-through ✔ Organized operations with clear ownership and accountability ✔ Projects that continue moving without constant supervision ✔ Practical systems that support sustainable growth ✔ Well-documented processes that improve consistency and onboarding ✔ An operations partner who anticipates issues, solves problems proactively, and follows through to completion How I've Helped Clients • Managed executive calendars, inboxes, meetings, travel, and client communication across multiple competing priorities. • Coordinated cross-functional projects using ClickUp, Monday, Asana, Notion, and Airtable to improve visibility, accountability, and execution. • Built workflow automations with n8n, Make, Zapier, and GoHighLevel to reduce repetitive administrative work and improve operational efficiency. • Developed SOPs, process documentation, and knowledge bases that simplified onboarding, improved consistency, and reduced dependency on tribal knowledge. • Managed CRM systems, sales pipelines, and operational workflows that supported business development, client success, and long-term customer relationships. • Partnered closely with founders to improve operational follow-through, strengthen internal coordination, and keep strategic priorities moving. Tools Project Management: ClickUp, Monday, Asana, Notion, Trello, Airtable Automation: n8n, Make, Zapier CRM & Business Systems: GoHighLevel, HubSpot, ActiveCampaign, Airtable, Kajabi, Klaviyo Communication & Productivity: Google Workspace, Microsoft 365, Slack, Zoom My Approach Every business has operational friction. My role is to identify where work slows down, determine why it happens, and implement systems that make execution more predictable. That means improving workflows, clarifying ownership, documenting repeatable processes, automating repetitive tasks where they add value, and creating an operating rhythm your team can rely on. The goal is to give leadership greater visibility, improve team execution, and build the operational capacity needed to support long-term growth. If you're looking for an operations partner who can strengthen execution, bring structure to growing teams, and build systems that continue delivering value long after implementation, let's connect.

Over the past 𝟱+ years, I help businesses improve efficiency through Agile project leadership, structured documentation, and workflow automation. Whether your business is struggling with scattered workflows, unclear requirements, disconnected teams, inefficient processes, or CRM chaos, I help transform complexity into structured, scalable systems. I work as the bridge between stakeholders, operations, and technical teams to ensure projects move smoothly from planning to delivery while keeping communication, priorities, and systems fully aligned. 𝐁𝐞𝐲𝐨𝐧𝐝 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, I help businesses build smarter workflows, optimize operations, automate repetitive processes, and improve team execution, enabling teams to move faster, reduce bottlenecks, and operate more efficiently. 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀: HubSpot | Jira | ClickUp | Asana | Monday | Trello | Notion | Lucidchart | Microsoft Visio | Draw | Figma | Miro | Zapier | Make | AI Automation | Slack | Microsoft Teams 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵: ✅ Agile Project Management & Scrum Delivery • Sprint planning, backlog management, stakeholder coordination, project tracking, team collaboration, risk monitoring ✅ UML Diagramming & Technical Documentation • Process Flow Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams, Flowcharts, Process Mapping, System Workflows, BPMN, Architecture Diagram Swim lane Diagram ✅ Business Analysis & Software Documentation • SRS, BRD, FRD, User Stories, Functional Requirements, Process Documentation, Gap Analysis, Requirement Gathering ✅ CRM Setup & Workflow Automation • HubSpot CRM setup, pipeline optimization, lead management, task automation, workflow creation, CRM process improvement ✅ AI & Process Optimization • AI-assisted workflows, productivity systems, process optimization, operational efficiency improvements 𝗪𝗵𝗮𝘁 𝗜 𝗕𝗿𝗶𝗻𝗴 𝗧𝗼 𝗧𝗵𝗲 𝗧𝗮𝗯𝗹𝗲: ✅ Structured project execution with Agile methodologies ✅ Clear technical and business documentation for smooth development ✅ Optimized workflows that reduce manual effort and improve team efficiency ✅ Better visibility, communication, and stakeholder alignment ✅ CRM systems that support scalable growth If your business needs structured project execution, optimized workflows, smarter systems, and seamless CRM processes, let’s connect and build smarter, more efficient processes together.

With 6+ years of experience as a C-Level Executive Assistant, Operations Manager, and Social Media Manager, I specialize in keeping leaders focused on growth while I handle the details. From managing inboxes, calendars, and travel to streamlining operations and building CRMs, I ensure businesses run smoothly and efficiently. 🚀 I’ve worked across real estate, healthcare, legal, e-commerce, and digital marketing, supporting CEOs, executives, and founders in high-pressure environments. Whether it’s setting up workflows in HubSpot, Zoho, or Monday.com, running logistics pipelines, or managing cross-functional teams, I thrive on turning chaos into clarity. 📈 On the marketing side, I’ve led campaigns across Instagram, Facebook, LinkedIn, and Twitter, built automation flows in ActiveCampaign, Mailchimp, and GoHighLevel, and created strategies that increased visibility, engagement, and leads. 💼 What sets me apart is my proactive, detail-oriented, and solutions-driven approach. I don’t just manage tasks — I build systems, optimize processes, and create value that helps executives save time and scale. 🌍 Fully equipped home office (500mbps internet + MacBook Pro), based in the Philippines, and easily aligned with US, Canadian, Australian, and UK time zones. Let’s connect — I’d love to help streamline your operations and free up your time to focus on growth!

I am a CRM and Customer Support Specialist with 6+ years of proven experience in HubSpot, Zoho, Salesforce, and other CRM platforms. My expertise lies in optimizing customer journeys, enhancing client satisfaction, and driving business growth through effective relationship management and seamless support delivery. ✨ Over the years, I have successfully managed high-value and VIP accounts, ensuring that every interaction is professional, efficient, and customer-focused. 🔑 Key Expertise: 🔹 CRM Management (HubSpot, Zoho, Salesforce): Skilled in implementing, customizing, and maintaining CRMs to ensure accurate data management, smooth workflows, and actionable insights. 🔹 Customer Support & Retention: Proficient in handling live chat, email, and escalations with a focus on improving retention, satisfaction, and loyalty. 🔹 Client Relationship Management: Strong track record in building and nurturing long-term client partnerships, resolving complex issues, and delivering tailored solutions. 🔹 Data Accuracy & Compliance: Experienced in organizing and safeguarding client records while maintaining confidentiality and ensuring compliance. 🔹 Communication & Problem-Solving: Adept at active listening, conflict resolution, and delivering outcome-driven solutions that enhance customer experience. I am detail-oriented, reliable, and results-driven, with the ability to work as a Customer Support Executive, CRM Administrator, or Virtual Assistant. My goal is to help businesses streamline customer operations, boost satisfaction, and build long-term loyalty. 🚀 Let’s connect to unlock the full potential of your CRM and customer support systems.

🏆 TOP 3% OF TALENTS ON UPWORK 🏆 EXCELLENT WORK DELIVERY WITHOUT COMPROMISING ON DEADLINES Welcome!🤝 Are you a CEO, executive, or business leader juggling countless responsibilities? The struggle is real. Maintaining schedules, emails, projects, and client relations can be overwhelming. That's where I step in as your executive virtual assistant. My mission is simple: To be your productivity partner, organizational wizard, and key to reclaiming precious time for what truly matters. 🤝 With over 8 years of supporting top-tier professionals, I specialize in bringing organizational chaos, streamlining operations and achieving a productive work life. My track record boasts consistent 5-star 🌟 reviews for exceptional service.🏆🏆🏆🏆🏆 I thrive in demanding roles that demand peak productivity and unwavering expertise. Proficient in operations management, project management and administrative support, I offer a dynamic skill set to propel your business to new heights. 🚀🚀🚀 AREAS OF EXPERTISE 👉 Project Management 👉 Team Management 👉 Drafting of Organisational Standard Operation Procedures (SOPs) 👉 Stakeholder Management 👉 Streamlining Business Processes 👉 Vendor Management 👉 Calendar Management 👉 Travel Planning 👉 Email Management (Inbox Zero and Creating Labels) 👉 Client Relations 👉 Web Research and Reporting 👉 Filing and Documentation 👉 Customer Service (Email, Phone, and Live Chat) 👉 Data Entry, Mining, and Scrapping 👉 Budgeting and Cost Control 🔧 I have gained extensive experience working with various software and programs, including: ☑ Communication and Project Management Tools - Skype, Teams, Meet, Zoom, Slack, Trello, Notion, Monday.com, and Asana. ☑ Time Management Tools - Toggl, RescueTime, and Clockify. ☑ Email Management Tools -Boomerang, Grammarly, and Inbox Pause. ☑ Social Media Management Tools - Ads Manager, Buffer, Social Pilot, and Meta Business suit, ☑ Customer Relationship Management (CRM) Tools - Salesforce, HubSpot, Zendesk, and Freshdesk. Adaptable and quick to learn new platforms, I ensure seamless integration into your workflow. 💎 With a fully equipped workspace, I'm primed to dive into your project(s) from day one. Let's connect for an introductory call to discuss your needs and discover how I can deliver unrivalled support and achieve a 100% success rate together. 🙂

I’m a certified Monday.com Partner, with expertise in helping businesses define their processes and streamline their workflows for different departments including Sales, Marketing, Finance and Operations. I can help you automate your processes, taking away the inefficiencies due to manual recurring tasks, and integrate any third-party applications as well for you to make Monday.com a centralized platform for you and your team. I have my expertise with the following: 1. Monday Work Management 2. Monday CRM 3. Process Mapping and Consultation 4. Workflow Implementation 5. Automations and Integrations 6. Monday.com Apps Development Whether you’re aiming to implement Digital Project Management for your business, or want a Customer Relationship Management and Nurturing system, I can help you with implementing the best practices on Monday using which you can use the platform to its fullest, and I can do it for organizations of all the sizes including small, medium businesses and large enterprises. How do we get started: 1. Discovery call to discuss your requirements and interest 2. Process mapping based on the requirements 3. Workflow Proposal and Discussion 4. Setup of Monday.com (Workflow, Automations, Integrations and Dashboards) 5. Testing of the system 6. Data import from existing systems 7. User Training sessions I’m eager to learn more about your business and how I can help you optimize workflows for your teams. Let’s connect and discuss.

CRM Management | B2B Lead Generation | LinkedIn Sales Navigator | Email Marketing ✅ TOP RATED Freelancer ✅ 100% Job Success ✅ 10,000+ Upwork Hours ✅ $50,000+ Earned on Upwork I help businesses manage CRM databases, generate qualified B2B leads, build targeted prospect lists, and support email marketing campaigns. My expertise includes: ✔ CRM Management & CRM Data Cleanup ✔ B2B Lead Generation ✔ LinkedIn Lead Generation ✔ LinkedIn Sales Navigator Research ✔ Prospect List Building ✔ Contact List Building ✔ Email List Building ✔ Email Marketing Support ✔ Lead Enrichment & Data Mining ✔ Web Research & Market Research ✔ Influencer Research & Contact List Building for TikTok, Instagram & YouTube Creators CRM Platforms: Salesforce, HubSpot, Zoho CRM, Oracle CRM, Recruit CRM, Monday CRM, Insightly CRM, Salesmate CRM, and Nutshell CRM. Tools: LinkedIn Sales Navigator, ZoomInfo, Apollo, ContactOut, RocketReach, Email Hunter, Crunchbase, and Clay. Industries Served: Law Firms, IT, Healthcare, Financial Services, Real Estate, E-commerce, Marketing Agencies, Construction, and Education. Why Clients Hire Me: ✔ Accurate CRM Management ✔ High-Quality Prospect Lists ✔ Verified Contact Information ✔ Strong Communication ✔ Reliable Delivery Let's discuss how I can support your CRM management, lead generation, and email marketing goals.