Agile-minded professional with 13+ years in the tech industry, including 5 years leading international development teams as a Software Engineering Manager with integrated Jira administration responsibilities, and 8 years as a software developer. Certified Atlassian Jira Administrator for Cloud (ACP-120). I specialize in project coordination, Jira administration, technical management, digital consulting, and Scrum facilitation—focusing on collaboration, structure, and solving problems without deep hands-on coding. My leadership style is proactive, calm, and people-focused, and I thrive in environments where communication and clarity drive results. What sets me apart as a Jira administrator is my unique perspective from working across multiple roles—as a software developer, Software Engineering Manager, and administrator. This comprehensive experience gives me deep insight into user requirements and pain points that administrators with only one perspective may miss, allowing me to optimize Jira environments for all stakeholders. Additionally, I also have experience configuring Confluence and Bitbucket. Over the past 13 years, I’ve used Jira extensively: 10 years as a power user and three years managing user and group permissions, board and project configurations, workflow schemes, field and notification schemes, automation rules, and other administrative functions as part of my broader responsibilities. I also have experience implementing Single Sign-On (SSO) and automated user provisioning between Microsoft (Azure AD / Entra ID) and Atlassian Cloud, including group synchronization, access control, and deprovisioning. I’ve worked with Atlassian Guard to support security, compliance, and identity management requirements, and have helped reduce Atlassian licensing costs through user audits, access optimization, and automation. I’ve managed cross-functional teams across Austria, Germany, and Ukraine, worked closely with C-level executives and stakeholders, and supported startup growth through technical strategy and talent acquisition. I also led an AWS cloud migration and helped scale teams through agile transformation. Based in Colombia and open to remote, part-time, or contract opportunities, with particular interest in Jira administration roles while remaining open to management, consulting, and project coordination positions. Fluent in English, with additional language skills in Slovak, Czech, German, and basic Spanish.

EXPERIENCE SUMMARY Expert-Vetted CIO/CTO/CISO Security Program Manager/Solution Architect/Business Analyst • Over 15 years’ experience working with C-Suite sponsors, business process owners, developers, product owners, data analysts, and end-users. • Experience architecting and implementing solutions and proofs-of-concept for new processes, integrations, security architecture, and GRC programs (for internal audit and external audit prep). • Skilled in facilitating the design of innovative solutions that manage change, minimize risk and maximize stakeholder satisfaction while optimizing enterprise demand and resource management. • SMB and enterprise strategic security operations center design, implementation, compliance prep and training services • Strategic Privacy/Data/AI governance policy and controls implementation. • Ensure delivered business value aligned with strategic business goals. • Consistently employ solid portfolio/program/project management techniques, business process management, collaboration tools, and metrics, ensuring that the right information gets to the right individuals, empowering them to make the right decisions at the right time. • Commitment to continuous learning and customer satisfaction. PROFESSIONAL ORGANIZATION MEMBERSHIP IEEE, ISACA (ISACA-SD), ISC2, ISSA, CSA, IAPP SCL, ASCAP, AFM TECH TOOLS EXPERIENCE AWS, GCP Solution Architecture/DevSecOps pipelines; Github,GitLab, Bitbucket Okta, Duo, SSO MFA provisioning; Identity Standards implementation; Google Workspace Cursor, Gemini GRC trust platform implementation/audit prep (Vanta, Drata, Secureframe) GRC policy tailoring/implementation/audit prep (SOC2 (Type I/Type II), ISO 27001, ISO 27701, ISO 42001, EU AI ACT, NIST CSF, NIST AI RMF, GDPR, PCI-DSS, HIPAA) Data Privacy, MDM, pipeline/analytics architecture/management Atlassian Suite (Cloud) ServiceNow, Salesforce ADDITIONAL TRAINING/EDUCATION ISC2 (CC, SSCP, CGRC, CISSP) ISACA (CRISC, CISM, AAISM) CSA (TAISE) AWS (Cloud Practitioner, Solutions Architect) DevSecOps Scrum dot org: PSM I Certification /PSM II Training Certified vCISO Level2 Atlassian: Agile Development with Jira Software Cert Prep (ACP-300) Atlassian: Managing Jira Cloud Projects Cert Prep (ACP-MJCP) Atlassian: Jira Cloud Administrator Cert Prep (ACP-JCA) Blockchain Training Alliance: multiple certification prep courses Salesforce: Platform Dev I Certification Prep (CRT 450) Salesforce: Salesforce Admin Certification Prep Salesforce: Salesforce App Dev Certification Prep

■ 5-year of extensive experience in Atlassian products: Jira Work Management (Jira Core formerly), Jira Software, Jira Service Management (Jira Service Desk formerly), Confluence ■ Self-taught Atlassian & Scrum evangelist and certified with Atlassian Certification & Scrum.org programs ⬜ ATLASSIAN © 🎖 ACP-620 ■ Certified in Managing Jira Cloud Projects 🎖 ACP-300 ■ Certified in Agile Development with Jira Software ⬜ SCRUM.ORG © 🎖 PSM 1 ■ Professional Scrum Master 1 🎖 PSPO 1 ■ Professional Product Owner 1 ■ Extensive experience working with JIRA – Experience as a Scrum Master worked on Scrum, Kanban and XP agile methodologies. ■ Extensive project management experience. Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, and other Scrum-related meetings ■ Involved in sprint planning, backlog grooming, creating and closing sprints. Specifically conduct these ceremonies by utilizing Atlassian product suite (Jira, Confluence and Jira Service Management) ■ Experience in Requirement Gathering, Maintaining Requirement Traceability Matrix (RTM), Effort Estimation, Testing Scope, Test Strategy, Test Planning, Scheduling ■ End to End experience of Estimate, Plan and Manage Functional testing life cycle. Experience in designing project plan, Test Strategy and Test Approach design ■ Has strong background in IT industry in both technical and business domains to accelerate and succeed in various roles: Scrum Master, Atlassian Consultant, Product Manager...

• Atlassian Certified Jira Administrator for Data Center and Server (ACP-JA) • Atlassian Certified in Agile Development with Jira Software (ACP-JSW) • Atlassian Certified in Managing Jira Projects for Data Center (ACP-MJDP) • Atlassian Jira Administration, Atlassian Confluence Admin, Jira Service Desk Consultant. • Atlassian Jira EazyBI graphs, charts, metrics, business intelligence (BI) reporting. • Atlassian Jira Scriptrunner automation and scripting. • 12+ years of experience in helpdesk & technical support • 8+ years of Atlassian Jira and Confluence administration, user training, and support. • 8+ years working with Agile/Scrum methodology in Jira and Confluence. • 8+ years of systems & process engineering experience. More specifically, I can help with the following: 1. Selecting the right version of JIRA for your needs (JIRA Core, JIRA Service Desk, JIRA Software, Cloud/On-Premise). 2. Installation, configuration, and optimization of Jira, Confluence, and Jira Service Desk. 3. Configuration of complex Scrum and Kanban boards for Jira. 4. JQL Filters, Reports and Dashboards for Jira. 5. Configuring Permission and Notification Schemes for Jira, Confluence, and Jira Service Desk. 6. Customization of issue types, workflows, custom fields, and screens for Jira and Jira Service Desk. 7. Troubleshooting and problem solving existing installations of Jira, Confluence, and Jira Service Desk. 8. Remote Tutoring of users and administrators for Jira, Confluence, and Jira Service Desk.

⭐ **Top 1% Upwork Freelancer | Accomplished Program & Project Manager | Digital Transformation Specialist | IT Enablement Expert** 🏆 As an Expert Vetted Freelancer on UpWork, I belong to the elite top 1%, demonstrating an unwavering commitment to quality, efficiency, and client satisfaction. 💼 I've clocked over 6000+ hours of successful client engagements. This adventure has left my clients with ⭐⭐⭐⭐⭐ experience and a bunch of fun stories! 🚀 With 25+ years of experience under my belt, I've navigated complex IT projects and digital transformations across a myriad of sectors. I've championed efficiency, transparency, and collaboration, all while enjoying the ride. My expertise lies in conceptualizing, planning, coordinating, and managing projects, leading the transformation from vision to realization. 🎯 I am adept at integrating diverse business, functional, and technical teams into one cohesive powerhouse, delivering projects that exceed expectations and provide lasting value. 🔑 Consider me a "game-changer" for your project team. I excel at tackling obstacles head-on, perfecting procedures, and swiftly resolving issues. I have a knack for creating effective workflows to overcome roadblocks and boost quality and efficiency. As a natural problem solver, I derive immense satisfaction from bringing order out of chaos and steering your project towards successful completion. Professional Certifications: ✔️ PMP - Project Management Professional ✔️ PMI-ACP - Agile Certified Practitioner ✔️ CISA - Certified Information Security Auditor ✔️ ITIL Managing Professional and Specialist Global Work Experience: 🌐 I bring to the table an extensive portfolio of global work experiences, having collaborated with clients from the USA, UK, Canada, Australia, New Zealand, and several countries in Europe, the Middle East, and Asia. This diverse exposure has equipped me with a unique perspective and a deep understanding of different cultural nuances, business environments, and market dynamics. Technical Proficiencies: 🔧 Project & Task Management Tools: Microsoft Project, Atlassian Jira & Confluence, Trello, Monday, Asana, ClickUp, Wrike, Notion. 📣 Communication & Collaboration Tools: Microsoft Teams, Google Meet, Zoom, Slack, Discord. 📈 Visualisation and Conceptualisation Tools: Microsoft Visio, Miro Boards, xMind, Lucid Charts, Figma, Draw.io, MindMaster. 🔀 Integration and Automation Tools: Zapier, Make, Power Automate, Monday Recipes and Integrations, Jira Workflows and Automation, ClickUp Automation, Asana Automation. 💡 Office Productivity Tools: Microsoft Office, Google Workspace, Atlassian Confluence, Microsoft Azure, DropBox, OneDrive, DocuSign, Zoho. I am excited to bring order to your project chaos and steer your vision to its successful realization. Let's connect today to discuss how we can transform your projects into success stories. Availability: I am available for both short-term and long-term projects. Let's discuss your needs and chart the best path forward. Languages: English (Native/Bilingual). 📚Education: Master Degree with specialisation in Management Information Systems. ⚙️ Specialties: Digital Transformation, IT Enablement, Project Management, Team Integration, Workflow Optimization, Problem Solving. 🔄 Key Traits: Proactive, Detail-oriented, Adaptable, Collaborative, Solution-focused. 🤝 With a commitment to excellence and a passion for delivering value 🤝

Most program managers can track the work but can't tell when an engineer's estimate is off or a technical plan doesn't add up. I can, because I came up as an engineer and still build today. I bring 20+ years running product, program, and delivery for teams from startups to Microsoft and Expedia, and I currently build and run two live platforms on AWS. When I manage a technical project, I understand it from the inside. I own delivery end to end: turning vague requirements into a clear plan, running cross-functional teams, keeping the client and the engineers aligned, and driving the work to done. I surface risks early and bring options, rather than reporting the fire after it starts. What I do: * Technical program and project management: multi-team delivery, timelines, budgets, scope * Technology strategy: roadmaps, architecture direction, and build-vs-buy decisions that balance cost, scale, and security. Work I have owned since my Senior TPM days at Expedia and Microsoft * The business-to-engineering bridge: translating what stakeholders want into what teams build, and back * Agile and Scrum delivery: standing up boards, running the ceremonies, keeping backlogs honest * Client-facing delivery: discovery, status, executive reporting, hard news delivered early and calm * AI-enabled delivery: I build with AI daily and use it to move faster Selected proof: * Founder of two live production platforms, built and operated end to end on AWS * Led cloud modernization for enterprise clients, legacy systems to event-driven, self-healing architecture * Director of Engineering, $15M P&L, 15-person org, scaled a startup MVP to an enterprise platform serving 700+ partners * Senior TPM and engineering leadership at Microsoft, Expedia, and security-focused data platforms with government clients * US Patent holder, 9705905, sandboxed plug-in execution Certifications: AWS Certified Solutions Architect • Certified ScrumMaster (CSM) • Achievement Driven Project Management (AdPM) • Microsoft Azure Fundamentals Available for project, program, and delivery engagements. Let's talk about what you're trying to ship.

More than 25 years in software development, 15 of them as project and product manager. I am a founder of a complete web solution for Telco business sold to many African countries. Also, I was the head architect for many governmental applications in the MENA and African Countries. PMP and Scrum Master Certified. Also, I am an Expert In Atlassian products such as JIRA and Confluence and I am Atlassian Credentialed in Rovo Fundamentals and Forge Fundamentals

I help founders and product teams turn messy inputs into clear execution. Interviews become prioritized insights. Ideas become buildable specs. Work moves forward without constant follow ups. Over the past 9 years I have led delivery and product execution for Fortune 500 companies like Vodafone Group and KFC (Yum! Brands Inc), as well as lean startup teams shipping new products with small engineering teams. My edge is simple. I use AI inside the real workflow, not as a side experiment. I use structured prompts to synthesize interviews, draft PRDs, run competitive research, prepare sprint plans, and generate weekly updates that teams can act on immediately. The result is faster decisions and cleaner execution. If you need someone who can step in and run delivery across multiple client engagements without hand holding, that is exactly what I do. HOW I WORK I operate as an execution partner to founders and product leaders. You focus on strategy and client relationships. I turn direction into shipped outcomes. Typical responsibilities I handle: Running customer and stakeholder interviews and converting them into prioritized insights Writing PRDs and feature specs engineers can build from without clarification loops Preparing agendas, notes, and follow ups for weekly client calls Managing delivery across multiple parallel projects Tracking risks, dependencies, and delivery health Driving execution from discovery through release I am comfortable switching between industries quickly because the discipline is the same. Clarify the problem. Define the work. Deliver reliably. AI NATIVE PRODUCT WORKFLOW AI is built into my daily operating system. Examples of how I use it: Interview synthesis I convert raw interview notes into structured insights, themes, and opportunity lists within minutes PRD drafting I generate first pass PRDs and refine them into clear implementation ready specifications Competitive and market research I use AI to scan competitors, summarize positioning, and extract product gaps Delivery reporting I generate weekly delivery updates that highlight risks, progress, and next actions Backlog prioritization I use scoring frameworks supported by AI analysis to rank features and clarify trade offs AI is not a novelty in my workflow. It is how the work gets done. RECENT PROJECT EXAMPLES Delivery Automation Product Designed a product feature that automated delivery reporting and reduced manual status updates for leadership teams Built the workflow from problem definition through MVP delivery and measurement Startup Operations System Rebuild Reorganized a distributed development team’s workflow and centralized execution into a single delivery system Reduced communication noise and improved delivery predictability Client Delivery Leadership Managed multiple concurrent projects across engineering and design teams Delivered consistent progress while maintaining clear communication with stakeholders CORE SKILLS Product execution PRD and specification writing Customer and stakeholder interviews Backlog prioritization Delivery management AI driven research and analysis Sprint planning and release coordination Cross functional team leadership TOOLS AI tools ChatGPT Claude Perplexity Product and delivery tools Jira ClickUp Confluence Notion Collaboration Slack Microsoft Teams Zoom CREDENTIALS PMP PMI ACP PSM II SAFe Scrum Master Atlassian Certified Jira Administrator (ACP 620) 8 plus years delivering complex digital products and operational systems WORK STYLE Self directed Clear communicator Comfortable with US based teams Strong written English Reliable under pressure I do not need tight supervision. I take ownership of execution and keep work moving.

Are inefficient systems, scattered tools and manual processes slowing your business down? Most growing businesses reach a point where spreadsheets, disconnected apps and ad-hoc workflows start costing real time and money. I help small to medium size businesses replace that chaos with clear, scalable operational systems that are built to fit the way you actually work. As a ClickUp Qualified Solutions Partner (the highest recognition available for ClickUp Consultants, evaluated directly by ClickUp's own team) on top of being a ClickUp Verified Expert, with 15+ years of experience in business systems, operations and project management, I don't just set up tools. I design end-to-end operational systems that give your team clarity, accountability and room to grow. I am Monday Certified Expert as well. ⭐️What I Build For You: 🔧Custom ClickUp & Systems Architecture Workspaces designed around your actual business, not copy-paste templates. Multi-space structures, custom workflows, dashboards and reporting built for your team's reality. 🔧Workflow Automation & Integrations Automate approvals, handoffs, onboarding, and reporting using ClickUp-native automations plus Make and Zapier. I also integrate with tools like QuickBooks, Xero, DocuSign, Pipedrive and Slack, so your entire operation runs from one connected hub. 🔧Process Optimisation & SOPs I map your existing workflows, eliminate bottlenecks, and document clear Standard Operating Procedures so your team knows exactly what to do without chasing you for answers. 🔧Team Training & Onboarding Your system only works if your team uses it. I design adoption plans and run hands-on training for remote, hybrid, and in-office teams so ClickUp becomes second nature, fast. 🔧Ongoing Support & Optimisation Many clients keep me on retainer to evolve their systems as the business grows, troubleshoot issues, and continuously improve performance. ⭐️What my Clients Achieved working with Me: 👥SYDRC: Replaced Excel and legacy CRM tools with 11 custom boards, automated workflows and mirrored data, saving 20+ hours per week and unlocking advanced analytics 👥Vikings Manufacturing: Integrated systems with QuickBooks and DocuSign, used AI-powered data extraction to eliminate manual admin and reduce errors across the operation 👥BraveHope Partners: Built an automated client journey system with master dashboards giving leadership real-time visibility across the entire organisation 👥Financial Advisory Client: Streamlined disconnected workflows into one automated system, resulting in 30% cost reduction and measurable sales growth 🌟What My Clients Say: "Working with Hina is a pleasure. She understood my needs and carried out the work in a timely manner. She also provided weekly updates to make sure the communication was ongoing. I would give her more than a 10 if I could." - Vanessa Besack, Founder, BraveHope Partners "I recently had the pleasure of working with Hina and I must say, the service provided was nothing short of exceptional. From start to finish, Hina went above and beyond to ensure that all my needs were met and that the entire process was as smooth and stress-free as possible. The level of professionalism and expertise Hina demonstrated was truly impressive. She took the time to understand our specific requirements, offering tailored advice and innovative solutions that far exceeded my expectations." - Abdi Ali, Director, SYDRC "Dealing with messy workflows used to cost me time and money. Hina analysed my business and recommended tools that automated tasks and improved visibility. Now, everything is streamlined, I've cut costs by 30%, and my sales are up! She is great for any business owner wanting to simplify and grow." CEO, Financial Advisory Client ⭐️Why Clients Choose Me: ✅ ClickUp Qualified Solutions Partner - elite-level certification, rigorously evaluated by ClickUp's own team. ✅ Monday Certified Partner with cross-platform expertise across Asana, Jira, Pipedrive and Zoho. ✅ Strategic-first approach - I understand your business before recommending or building anything. ✅ Full-stack systems thinking - connecting your CRM, project management, finance and communication tools into one coherent operation. ✅ Master's in Software Project Management, ITIL certified. ✅ Long-term partner mindset, many clients stay with me more on retainer. Ready to turn your operations into a system that runs without you chasing everything? Let's start with a conversation about where you are and where you want to be.

⚡ PMP certified ⚡ SAFe Advanced Scrum Certified ⚡ Atlassian JIRA Certified TOP RATED PLUS AND EXPERT- VETTED ON UPWORK EXPERT PMP CERTIFIED TECHNICAL PROJECT MANAGER I am a PMP certified Technical Project manager and Certified Scrum Master with 17+ years of experience with a demonstrated history of working in the information technology and services industry. With a proven track record in managing large and complex IT enablement projects and orchestrating successful digital transformation programs across both the public & private sectors. Verticals such as E commerce, Aviation, Health Care, Transportation, Banking and Insurance. Skilled in- ~ Creating Process ~Project & Program Management ~Software Development & Planning ~ Project Estimation ~Solution Architecture ~Risk & Change Management ~Incident & Problem Management ~Vendor Management ~Team Management & Leadership ~Client Servicing & Management ~Technical Support Expertise in :- AI Intelligence, Machine learning , LLMs, GenAI, Agentic AI, RAG, MCP, Data Analyst, AI Architect , LangChain, LangGraph, LamaIndex, MicroServices ,Python, Angular, Node.js, AWS, React, Django, API, Java Scripting , C#, .Net, Android and I phone development. CRM/ERP for Enterprise level ~CRM ( Sales Force and Zoho ) ~ ERP ( NetSuite and Oddo ) Handling multiple complex projects and successfully delivered 100+ projects, many of which were crisis-ridden when they were handed over. Worked with cross cultural teams across multiple time zones ranging from Europe, USA, India, Middle east and of course onsite teams. Improved processes (e.g. established a PMO) and gained efficiencies (resource utilisation) in addition to primary responsibilities of every project I am highly organised and self-motivated, have excellent communication skills, and thrive in high-pressure environments. Solid team player, I work to tight deadlines and has plenty of initiative. Looking forward to working with you.