Over the past 𝟱+ years, I help businesses improve efficiency through Agile project leadership, structured documentation, and workflow automation. Whether your business is struggling with scattered workflows, unclear requirements, disconnected teams, inefficient processes, or CRM chaos, I help transform complexity into structured, scalable systems. I work as the bridge between stakeholders, operations, and technical teams to ensure projects move smoothly from planning to delivery while keeping communication, priorities, and systems fully aligned. 𝐁𝐞𝐲𝐨𝐧𝐝 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, I help businesses build smarter workflows, optimize operations, automate repetitive processes, and improve team execution, enabling teams to move faster, reduce bottlenecks, and operate more efficiently. 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀: HubSpot | Jira | ClickUp | Asana | Monday | Trello | Notion | Lucidchart | Microsoft Visio | Draw | Figma | Miro | Zapier | Make | AI Automation | Slack | Microsoft Teams 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵: ✅ Agile Project Management & Scrum Delivery • Sprint planning, backlog management, stakeholder coordination, project tracking, team collaboration, risk monitoring ✅ UML Diagramming & Technical Documentation • Process Flow Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams, Flowcharts, Process Mapping, System Workflows, BPMN, Architecture Diagram Swim lane Diagram ✅ Business Analysis & Software Documentation • SRS, BRD, FRD, User Stories, Functional Requirements, Process Documentation, Gap Analysis, Requirement Gathering ✅ CRM Setup & Workflow Automation • HubSpot CRM setup, pipeline optimization, lead management, task automation, workflow creation, CRM process improvement ✅ AI & Process Optimization • AI-assisted workflows, productivity systems, process optimization, operational efficiency improvements 𝗪𝗵𝗮𝘁 𝗜 𝗕𝗿𝗶𝗻𝗴 𝗧𝗼 𝗧𝗵𝗲 𝗧𝗮𝗯𝗹𝗲: ✅ Structured project execution with Agile methodologies ✅ Clear technical and business documentation for smooth development ✅ Optimized workflows that reduce manual effort and improve team efficiency ✅ Better visibility, communication, and stakeholder alignment ✅ CRM systems that support scalable growth If your business needs structured project execution, optimized workflows, smarter systems, and seamless CRM processes, let’s connect and build smarter, more efficient processes together.

I help busy founders and growing teams stay organized, manage projects, streamline operations, and execute revenue-generating marketing campaigns. If you need someone who brings structure, handles follow-ups, and keeps your business running smoothly, I can support you. Running a business gets messy fast — I help bring order, clarity, and consistent progress. I work with founders, executives, and small teams by organizing operations, managing projects, improving workflows, and handling the day-to-day execution that keeps businesses moving. With 10+ years of experience across project management, operations, logistics, e-commerce, creative teams, executive support, and email marketing operations, I turn scattered tasks into clear systems and reliable results. How I Help ✔ Project Management — timelines, milestones, task tracking, deliverables ✔ Operations Management — workflow cleanup, SOPs, documentation ✔ Executive Assistance — email, scheduling, communication, follow-ups ✔ Workflow Systems — ClickUp, Trello, Asana structure + optimization ✔ Email Marketing Operations — campaign coordination, QA, launch management ✔ Marketing Automation — Klaviyo flows, CRM workflows, segmentation support ✔ Data Reporting — spreadsheets, dashboards, campaign trackers ✔ Vendor Coordination — sourcing, quotes, scheduling ✔ E-commerce Support — Shopify updates, product uploads, asset management ✔ Content Support — Canva edits, campaign calendars, basic video edits ✔ CRM/Admin — GHL, Airtable, Notion, automation support Tools & Platforms ClickUp • Asana • Trello • Google Workspace • Airtable • Notion Slack • Zoom • Shopify • Klaviyo • Mailchimp • GHL • Canva • Figma • Excel/Sheets Why Clients Like Working With Me ✅ Clear communication ✅ Organized and proactive ✅ Strong execution and follow-through ✅ Clean systems and reliable task management ✅ Can manage both creative and operational teams ✅ Understands both business operations and marketing workflows ✅ Helps founders stay focused on growth instead of admin If you need a reliable partner who can bring order to your operations, keep projects moving, and support your marketing execution, I’m here to help. 🔶 SKILLS Project Management Operations Management Email Marketing Operations Marketing Automation Klaviyo Campaign Management CRM Management Workflow Systems Executive Assistance Google Workspace Management SOP Creation Vendor Coordination Data Reporting & Dashboards Scheduling & Calendar Management E-commerce Support Task Automation Support ClickUp Workspace Setup Shopify Product Management Canva Content Editing Logistics Coordination File Organization & Naming Conventions Team Coordination Process Documentation

Growing companies often reach a point where the team is strong and the product is solid, but execution starts to become harder to coordinate as projects and initiatives multiply. That’s where I typically step in. I help SaaS companies and technology teams create the operational systems that allow great ideas to move consistently from concept to shipped product. My work sits at the intersection of product management, operational strategy, and cross-team execution. Whether it's structuring a roadmap, aligning teams around priorities, or designing workflows that reduce internal friction, my goal is always the same: help companies move faster with greater clarity. If you need someone to “manage tasks,” I’m probably not your best fit. If you need someone to design and lead scalable execution systems — especially in SaaS, AI-enabled products, or growth-stage environments — we should talk. I’m a Senior Product & Operations Leader with 15+ years of experience turning complex workflows into structured, high-performing systems. I specialize in AI-integrated processes, SaaS product leadership, and operational architecture that reduces friction and increases execution clarity. Throughout my career, I’ve: • Led product discovery and roadmap development for AI/LLM-powered solutions • Redesigned workflows across 200+ locations to improve efficiency and reduce communication breakdowns • Reduced operational inefficiencies by double digits through structured process design and backend alignment • Built scalable product and project frameworks for growth-stage and enterprise teams • Partnered deeply with engineering, design, data, and executive stakeholders to ship meaningful results My approach is simple: Clarity before tools. Structure before scale. Execution before noise. I don’t just run standups or track timelines. I define the system behind the work — the lifecycle stages, decision gates, ownership models, KPIs, automations, and communication frameworks that keep teams aligned and predictable under pressure. Common areas I help companies improve: • Operational structure across product, engineering, and leadership teams • Roadmap planning and initiative prioritization • Translating strategy into clear technical execution • Cross-team coordination across complex projects • Workflow and systems design to reduce internal friction • Improving delivery rhythm for growing SaaS teams Typical engagements include: • Fractional COO / operations leadership for growing companies • Product and delivery leadership for SaaS startups • Operational systems audits and workflow redesign • Roadmap and delivery structure for engineering teams • Scaling execution as companies move from early product to growth stage I’m most valuable to organizations that already have talented teams and strong products but need better operational structure to scale execution. I focus on creating clarity before adding process. The goal is not to introduce bureaucracy, but to design simple operational systems that allow teams to move quickly while staying aligned. I thrive in high-expectation, high-ownership environments where ambiguity needs structure and momentum needs discipline. If you’re building something meaningful and need execution systems that hold up as you scale, I’d love to connect.

Most Product Managers can define requirements. Most developers can build solutions. Few can do both effectively. That’s where I come in. I combine Product Management, Technical Leadership, and hands-on engineering expertise to take products from concept to delivery. From discovery and roadmaps to architecture discussions, sprint execution, and release planning, I help businesses turn ideas into scalable solutions while keeping delivery on track. Whether you are launching a new SaaS product, validating an MVP, scaling an existing platform, or introducing AI-powered capabilities, I provide the structure, clarity, and execution needed to move from concept to launch without the usual communication gaps, technical delays, or constant micro-management. Unlike traditional Product Managers, I can rapidly prototype ideas using AI-assisted tools such as Cursor, Lovable, v0, ChatGPT, and Claude. My engineering background allows me to actively contribute to technical decisions, architecture discussions, and implementation planning rather than simply manage tickets. I also help businesses design scalable automation ecosystems, including AI integrations, CRM workflows, marketing automations, and custom API integrations that support growth beyond the initial launch. Clients consistently describe me as a clear communicator, solution-oriented partner, and someone who takes ownership of outcomes. As a Top Rated freelancer with a 100% Job Success Score, I focus on delivering quality work, transparent communication, and long-term value. If you are looking for someone who can understand the business, define the product, prototype solutions, guide technical execution, and ensure successful delivery, I would be happy to discuss your project. 🔧 Product Management | Technical Project Management | SaaS Product Development | AI Solutions | Product Discovery | PRDs & Roadmaps | Full-Stack Development | Cloud Infrastructure | Automation & Integrations | AWS | Vibe Coding | Vercel | React | NodeJS | PHP

I am a PMP-certified Project Manager and Technical Program Manager (TPM) with strong hands-on experience delivering AI-driven, automation, and data-intensive projects in fast-paced startup and enterprise environments. I specialize in bridging the gap between business, engineering, and AI teams—turning complex ideas into structured execution plans and reliable delivery. Over the years, I’ve managed AI/ML initiatives, automation workflows, SaaS platforms, and digital transformation programs, ensuring projects move from concept to production smoothly, on time, and with measurable impact. 🔹 What Makes Me Different Unlike traditional project managers, I understand how AI products are built, trained, tested, and deployed—so I don’t just “track tasks,” I drive outcomes. I have experience working with: AI & ML product teams Data engineers, backend & frontend developers Automation & workflow systems Cross-functional global teams (remote & distributed) 🚀 My Core Expertise AI & Technical Program Management AI/ML project coordination & delivery AI feature rollouts, integrations & automation workflows Technical roadmap planning & dependency management Working closely with engineering on feasibility & timelines Agile & Scrum Leadership Scrum Master for high-performing Agile teams Sprint planning, daily stand-ups, reviews & retrospectives Backlog grooming & release planning Kanban & hybrid Agile frameworks Execution & Stakeholder Management End-to-end project lifecycle ownership Risk, scope & dependency management Clear communication with founders, clients & leadership Status reporting & executive dashboards Tools & Platforms Jira, Confluence, ClickUp, Asana, Trello Agile boards, roadmaps & sprint metrics Documentation, SOPs & process optimization ✅ Why Clients Hire Me ✔ PMP-certified with strong process + execution discipline ✔ TPM mindset — I think systems, dependencies, and scale ✔ AI-aware PM — I understand how modern AI products actually work ✔ Calm, structured, and proactive communicator ✔ Focused on delivery, not just documentation If you need someone who can own complex AI or technical projects, coordinate teams, and deliver results without chaos, I’m the person you want on your side. Let’s talk and see how I can help your project succeed.

Top 1%, Top Rated and EXPERT VETTED Project Manager on Upwork - I have over 15 years of experience in Leading Teams and Projects in a variety of industries and on a plethora of platforms. I am a certified Project Management Professional (PMP) and Agile Certified Practitioner (PMI-ACP) with extensive experience in Business Operations and efficiencies. As one of the highest ranked Project Managers on Upwork, I provide quality 5 star service with every project. I consult and specialize in project development and execution to resolve your frustrations in your daily operations. We can join together and lead your business into growth, save money, and create an enjoyable workplace. Skills and actionable tasks: - Operational management (analysis, review, growth) - Business Planning (development & plans) - Project Risk Analysis (review & reduction plans/projects) - Capital Projects (development & implementation) - SOP + processes (development & implementation) - OSHA, DOT, CDL, AS, ISO knowledge - Microsoft Office - Word, Excel, Publisher, Project, etc. - Excellent customer service skills (ability to train, use, and audit) - Experienced Service Quality Assurance auditor - Super Users in Asana, Jira, Slack, MS Project, Trello, Monday .com, and Basecamp. I look forward to connecting with you and your company!

I am a Construction Planning Engineer specializing in project scheduling and planning using Primavera P6 and Microsoft Project. I help contractors, consultants, and project managers develop clear, realistic, and execution-ready schedules. My expertise includes: ✔ Primavera P6 Project Scheduling ✔ Microsoft Project Schedule Development ✔ Work Breakdown Structure (WBS) Development ✔ CPM Critical Path Analysis ✔ Baseline Schedule Preparation ✔ Resource Loading and Resource Allocation ✔ Project Progress Tracking and Schedule Updating ✔ S-Curve and Cash Flow Analysis ✔ Delay Analysis and Recovery Scheduling I have experience working on construction planning for infrastructure and building projects, developing professional schedules aligned with real site execution requirements. If you need a professional project schedule, clear project timeline, or schedule analysis, I would be happy to assist you.

Ariel Pacay is an agile coach and consultant, has been a software developer since 2005, and went through different positions throughout his career, as development team lead, project manager, product owner and client, and since 2011 started involving actively with the more social side of the IT continuous improvement, achieving the rigorous Certified Scrum Master accreditation. He worked on Scrum and agile all around the world, and has trained and coached many organizations in the use of Scrum to deliver high quality products, predictably and repeatedly. Ariel engages closely with both, teams and managers, to ensure he introduces the values and principles in a useful applicable manner right out of the box. He does so in a way that aligns with the organization’s transformation process and goals, and which can be applied long-term to any software project. My skills will help your team plan, navigate the project life-cycle, anticipate risks and facilitate technical decisions. I look forward to helping you with your most critical projects.

🚀 Project Manager | SaaS & ERP Implementation Specialist | Driving Scalable Growth Through Smart Tech & High-Performing Teams I help businesses build high-performing tech teams and implement powerful digital solutions that drive efficiency, innovation, and long-term success. Whether you’re scaling operations, launching a new SaaS product, or managing complex BaaS integrations. I’m here to lead your vision from strategy to execution. With over 10 years of experience in Project Management, I specialize in delivering end-to-end solutions across industries like Banking & Payments (BaaS APIs, Core Banking, Temenos, 3DS, Wallets, Payment Gateways), eCommerce, ERP/CRM, and Healthcare IT (EHR/EMR). I don’t just manage timelines. I enable transformation through lean growth strategies, cost reduction, and maximum ROI. 🔹 What I Bring to Your Project: - Project & Program Management – 10+ years across diverse digital ecosystems - Banking & Payments Implementation (BaaS, Core banking, 3DS, Wallets) – 3+ years - Executive Reporting & Strategic Dashboards – 6+ years - Team Leadership & Mentorship – 3+ years, building agile, collaborative teams - ERP Expertise (Odoo) – 2+ years driving enterprise transformation -Stakeholder & Client Management – 7+ years of cross-functional coordination -Business Analysis & Gap Identification – 3+ years - QA & Testing Management – 3+ years, ensuring smooth releases - Documentation & Technical Writing – 8+ years - Deployment & Configuration Management – 2+ years 🎯 My Goal: To help you navigate daily project operations using proven best practices, allowing you to focus on strategy while I ensure flawless delivery and team performance. Certifications: - Professional Scrum Master (PSM I & II) - Project Management Professional (PMP) - Lean Six Sigma: Green Belt - Google Project Management Professional - Generative AI for Project Managers 🛠️ Tech Stack & Tools: PM Tools: Jira | Asana | Confluence | ClickUp | Monday | Notion | Smartsheet | Miro | SharePoint | Teams | Zoom | Slack Automation: Microsoft Power Apps | Office Suite | Zapier Platforms: BaaS | 3DS | Digital Wallets | ERP | CRM | EHR/EMR Web & CMS: WordPress | PrestaShop | Shopify Languages & APIs: RESTful APIs | HTML | PHP | JavaScript | CSS | iOS | Java | Mobile SDKs Design & UX: Figma | Adobe XD Let’s connect and explore how I can turn your ideas into impact on time, on budget, and beyond expectations.

My objective is to build longstanding relationships with each client that i work with and to deliver 110% on every project that im hired to work on. With over 10 years of experience working as a freelancer, I've been able to work across borders and gain knowledge that would be impossible if otherwise. As a Project/Operations manager, my main focus is always on the people. I love to connect with my team, especially in a remote environment and build a great bond with each one. This has proven to improve our communication, coordination, and efficiency. Overall experience as a Project/Operations Manager. Coda.io, Trello, Asana, ClickUp experience: ● Setting up workspace for different teams and onboarding clients to boards ● Building automation, team task trackers, calendars ● Timelines and Kanban views for team management ● Training team members how to use management tools ● Doing QA on the work of the team members ● Setting up deadlines and resolving roadblocks ● Delegating tasks. ● Planning sprints ● Setting up teams with Push and Pull methodology ● Setting up teams with Boulder, Pebbles and Sand methodology Basic knowledge of Agile methodologies, Jira and Scrums. Extensive experience in Customer and Client Support as working as Community and Social Media Moderator for Upwork. Proven track record of resolving a simple support request to communicating about legal actions and completely changing the customer experience. Working for almost the past 2 years for Uwpork directly has also given me the perspective on It’s best to source freelancers, find the perfect fit for the job and manage them correctly to respect deadlines with outstanding results. Additionally I have a financial background as I have a Bachelor in Financial Management and Certifications for QuickBooks and Freshbooks.