🏆9 Years TOP NOTCHER customer support experience like no other! 🔑 A strong focus on delivering HIGH-QUALITY work while maintaining the highest standards of INTEGRITY. Honesty and transparency aren't just values they're the foundation of every project I take on. 🌟Outstanding A+ communication and writing skills! 🤝Collaborative team player, trustworthy, and thrives with minimal supervision! 🌈Enthusiastically dedicated and genuinely enjoy assisting others! 🌟 Here's the reason clients choose to WORK WITH ME! 📧 EMAIL SUPPORT • Managed a Shopify dropshipping and Honeycomb Wax store. • Supported European and US customers with inquiries regarding order status, refunds, cancellations, and replacements. 💬 CHAT SUPPORT • Oversaw the e-commerce account for Sam's Club. • Assisted US customers with inquiries regarding order status, refunds, cancellations, replacement, and membership. 📞 OUTBOUND CALLS • Proficient in initiating cold calls to engage potential customers for a cleaning company. • Contacting customers who have received their orders to inquire about their experiences and gather feedback on the wax products. • Calling customers experiencing issues with the products and offering clear instructions on their usage. ☎️ INBOUND CALLS • Offering assistance to customers holding credit cards in the United States. 🌟 OTHER SERVICES • Admin support 🌟 I'm proficient in using this SOFTWARE and PLATFORMS: • Reamaze, Gorgias, Freshdesk, Zendesk, Shopify, Bigcommerce, Trello, Airtable, Pipedrive, Ring Central, Voip, Grasshopper, Quickbooks, Tax Jar, Incontact, AWS, Click Up, Klarna, PayPal, Ship Station, Salon Centric, Stonly, and Canva. Ready to onboard an employee bringing awesomeness and INTEGRITY to ensure customer satisfaction and unlock success together! 💼 If you're confident that we're a perfect match, shoot me a message, and let's kick off this exciting journey!

I am a technical support engineer with five(5) years of experience diagnosing and resolving technical/customer concerns, including e-commerce and project management, Taking ownership of the product adoption and software quality., and working directly with customers in a consulting capacity throughout the entire software life-cycle. Troubleshoot and resolve application issues escalated from end-user and multitasking. Proficient in Windows-based environments, MS Office applications, Google Suite, Microsoft Office 365, Microsoft Azure, Remote tools, and CRM Tools. I have experience supervising and training clients/end users and Supporting customers via emails, phone calls, live chat and remoting tools. I am passionate about building strong customer relationships. Just click that INVITE!

Dedicated to helping you save cost, minimize risks and realize business growth. ★ 5+ years of product sourcing experience ★ On the ground sourcing agent helps you source products confidently ★ Skilled in identifying the right suppliers and negotiating a contract ★ Specialized in working with Chinese factories to develop new product&packaging, and ensure product quality SERVICES OFFERED: 1. Manufacturer/product research 2. Communication with suppliers 3. Cost negotiation 4. Quality control 5. Packaging development 6. Logistics 7. Dropshipping WHAT MY CLIENTS SAY ABOUT ME? --"Peiting is a go-to contractor that speaks fluent Chinese and English and knows the area and people. She communicated effectively and executed everything as requested and always goes above and beyond to be extremely thorough. She is professional and sets the gold standard in the business." -- "Peiting Li is easy to work with, has really good communication skills and asks the relevant questions or if things are unclear. Delivered the work asked for in a timely manner. I would certainly hire Peiting Li again" -- "Peiting is great to work with. She delivery the work very quickly with the results required. Her communication is really fast and to the point. I would certainly work with her again and recommend her to anyone." Ready to start your sourcing project in China? Let’s connect.

Businesses hire me for two reasons: 1. To build AI systems that eliminate manual work and create operational leverage. 2. To build Shopify stores that convert visitors into customers. Most experts do one well. I specialize in both. ━━━━━━━━━━━━━━━━━━━━ AI AUTOMATION & BUSINESS SYSTEMS ━━━━━━━━━━━━━━━━━━━━ I build AI and automation systems that replace repetitive work, reduce operational costs, and create scalable processes. Recent results include: → £28,000+ monthly pipeline generated for a marketing consultancy through AI-powered lead generation and outreach. → Helped a 32-person PR firm secure a global sportswear brand using an AI-powered strategic intelligence platform. → Reduced talent vetting from hours to minutes for a talent agency through intelligent matching and reporting systems. I build solutions that work behind the scenes so your business can move faster with fewer bottlenecks. AI & Automation Services: • AI Agents • AI Chatbots • Lead Generation Automation • Sales Automation • Marketing Automation • CRM Automation • Customer Support Automation • Internal AI Tools • Knowledge Base Systems • Reporting Automation • Workflow Automation • Document Processing • Data Extraction • Business Process Automation • Custom AI Solutions • API Integrations • Intelligent Decision Systems Technology Stack: • n8n • OpenAI • ChatGPT • Claude • Make • Zapier • Airtable • Notion • HubSpot • Salesforce • Pipedrive • Google Workspace • Slack • Custom APIs ━━━━━━━━━━━━━━━━━━━━ SHOPIFY DEVELOPMENT & ECOMMERCE GROWTH ━━━━━━━━━━━━━━━━━━━━ I've helped brands launch, scale, optimize, and transform their Shopify stores into revenue-generating assets. From custom theme development and Shopify Plus implementations to conversion optimization and custom app integrations, I build ecommerce experiences designed for growth. My Shopify expertise includes: • Shopify Store Development • Shopify Plus Development • Shopify 2.0 • Shopify Theme Development • Shopify Theme Customization • Shopify App Development • Shopify API Integrations • Shopify Migrations • Shopify Store Redesigns • Custom Checkout Experiences • Subscription & Membership Stores • B2B & Wholesale Stores • Headless Shopify Development • Shopify Hydrogen & Next.js • CRO (Conversion Rate Optimization) • Speed Optimization • Mobile Optimization • SEO Optimization I've worked with fashion brands, beauty companies, wellness stores, food & beverage businesses, SaaS companies, education brands, agencies, and rapidly growing ecommerce businesses. My focus isn't just building stores. It's building stores that convert. ━━━━━━━━━━━━━━━━━━━━ HOW I WORK ━━━━━━━━━━━━━━━━━━━━ Before building anything, I map the entire process. You'll understand exactly: • What we're building • Why we're building it • How it impacts your business • Which features matter • Which features don't If something isn't worth your money, I'll tell you. I prefer simple systems that create measurable business outcomes over complex systems that nobody uses. ━━━━━━━━━━━━━━━━━━━━ WHY CLIENTS KEEP COMING BACK ━━━━━━━━━━━━━━━━━━━━ • Clear communication • Strategic thinking • Reliable execution • Business-first recommendations • Long-term partnership mindset • Focus on measurable results Whether you need a Shopify store that sells more or an AI system that saves hundreds of hours, I bring the same approach to every project: Build the right solution. Keep it simple. Deliver real business impact. If you're looking for a Shopify expert, an AI automation specialist, or someone who can help bridge both worlds, let's discuss your project.

Running a business shouldn’t feel like doing it all alone. I help you stay organized, efficient, and profitable — managing your operations, eCommerce, recruitment, and real estate tasks with precision and ease. I’m a versatile Virtual Assistant and Operations Specialist with over 15 years of experience helping entrepreneurs and businesses stay organized, efficient, and growth-ready. Whether it’s managing your Airbnb listings, creating content, or coordinating your team, I bring structure, creativity, and accountability to every task. ✅ Virtual Assistance & Business Management I take care of your daily operations so you can focus on strategy and growth. Calendar, email, and workflow management Vendor, staff, and facilities coordination Task organization and process optimization ✅ E-commerce & Operations Management Shopify, Amazon, and eBay store management Order processing, returns, chargebacks, and payment verification Basic bookkeeping and inventory reports ✅ Recruitment & Onboarding Job posting, screening, and onboarding coordination Candidate communication and documentation Applicant tracking and scheduling ✅ Real Estate & Airbnb Virtual Support Running short-term rentals takes time — I make it seamless. Guest communication and booking coordination via Airbnb, Uplisting, or similar platforms Calendar and booking management to avoid overlaps or missed stays Staff coordination — cleaners, buyers, and maintenance teams Client SOA (Statement of Account) preparation and reporting Email marketing campaigns via MailerLite to engage guests or promote properties Blog or article writing to highlight listings and boost visibility ✅ Digital Marketing & Content Creation Social media management (Facebook, Instagram, LinkedIn, TikTok) Content planning, captions, and visual design using Canva or Adobe tools Article/blog writing and SEO optimization ✅ Customer Support & Relationship Management Professional support via Zendesk, Freshdesk, HubSpot, or Salesforce Order or guest issue resolution, refunds, and PayPal disputes Review and feedback management ✨ Send me a message or work offer — let’s make your business and real estate operations run smarter, smoother, and stress-free.

Worked as Quality Analyst for almost 4 years Worked as a Customer Support for 10 years Working from home for 8 years now. SKILLS/TASKS/TOOLS THAT I CAN HANDLE content writing copywriting customer support (email and chat) executive assistant social media manager Freshdesk Can handle chargeback claims transcription Wordpress Mass Planner Shopify Oberlo Reamaze ZenDesk Excel Google Docs Magento

With 6+ years of experience as a Customer Service Representative and Virtual Assistant, I have honed my ability to provide exceptional support to clients across a variety of platforms and industries. I pride myself on being dedicated, reliable, and always ready to tackle new challenges. I am a proficient and self-motivated Virtual Assistant with a strong foundation of skills and a deep passion for my work. I am committed to staying current with the latest tools, trends, and best practices in the industry, and I continually seek out opportunities to expand my knowledge. Here’s a snapshot of the tools and platforms I am well-versed in: ✅ Zendesk, Gorgias & Re:Amaze ⁓ Skilled in managing customer inquiries and support tickets with efficiency and professionalism. Proficient in handling customer interactions and maintaining high satisfaction levels using this comprehensive support platform. ✅ Shopify ⁓ Adept at navigating the Shopify platform to manage orders, customer data, and product information. ✅ Magento ⁓ Experienced in using Magento for managing e-commerce operations, from order processing to product management. ✅ ShipStation ⁓ Familiar with this powerful shipping software for managing and tracking orders seamlessly. ✅ Gooten & Printful ⁓ Skilled in using these platforms for print-on-demand services, ensuring smooth order fulfillment. ✅ CJ Dropshipping & AliExpress/DSers ⁓ Proficient in managing dropshipping operations, including order processing and supplier coordination. ✅ CartonCloud, Cin7 & ShipBob ⁓ Knowledgeable in logistics and supply chain management, ensuring efficient inventory control and order fulfillment. ✅ AirTable ⁓ Experienced in using this versatile tool for project management, data organization, and collaboration. ✅ eBay & Amazon ⁓ Familiar with e-commerce platforms for managing listings, processing orders, and providing customer support. ✅ Zoho & Asana ⁓ project management, and customer service tools, efficiently streamlining processes enhancing team collaboration, and ensuring timely and well-coordinated project delivery. ✅ Google Apps (Google Sheets, Google Docs, Google Drive) ⁓ Highly skilled in utilizing Google Apps for efficient document management, collaboration, and data analysis. ✅ Social Media Management ⁓ Experienced in managing and moderating social media accounts, responding to messages, and engaging with followers. ✅ ClickUp & Notion ⁓ Proficient in using these project management tools to organize tasks, manage workflows, and enhance productivity. I am here to assist you in any way I can, whether it’s providing customer support, managing your e-commerce operations, or helping you stay organized. Please do not hesitate to reach out if you need assistance with any other tasks. I am always available and ready to help. Thank you for considering my profile, and I look forward to the opportunity to work with you!

Ecommerce brands lose thousands every month to poor customer experience — late responses, unresolved disputes, and overwhelmed support queues. I fix that. With 8 years of hands-on Shopify experience and a 100% Job Success Score, I've helped dropshipping and ecommerce stores turn frustrated customers into loyal ones — handling everything from order management and chargebacks to supplier coordination and helpdesk setup across Zendesk, Freshdesk, Gorgias, Richpanel, and Commslayer. What you get working with me: Zero micromanagement needed — I own the process Fast response times across all channels Dispute & chargeback resolution that protects your revenue Proactive communication — problems solved before you even know they exist Top Rated Plus | 100% JSS | Available Immediately Let's talk — tell me your biggest support headache right now.

Customer success isn't just about solving problems. It's about building relationships that keep customers engaged, loyal, and confident in your business. Hi, I’m Sandra, a Customer Success Specialist with over 5 years of experience helping businesses deliver exceptional customer experiences while building lasting client relationships. I take a proactive, solution-driven approach to every interaction, ensuring customers feel supported, valued, and set up for success. Whether I'm managing customer accounts, resolving complex issues, onboarding new clients, or providing seamless support across phone, chat, and email, my goal is always the same: to create positive experiences that strengthen customer trust and contribute to long-term business growth. Here's how I can support your business: ✔ Customer Success & Customer Retention ✔ Client Relationship & Account Management ✔ Customer Onboarding & Education ✔ Email, Chat & Phone Support ✔ Customer Experience (CX) Strategy ✔ CRM Management ✔ Customer Escalation Resolution ✔ Executive & Operations Support ✔ Calendar & Inbox Management ✔ Documentation & Process Improvement What I bring to every team: ✔ Exceptional written and verbal communication ✔ Empathy and active listening ✔ Strong problem-solving skills ✔ Attention to detail ✔ Time management and organisation ✔ Ownership and accountability ✔ Adaptability in fast-paced environments I am proficient in using a wide array of platforms like Slack, Intercom, Zendesk, Helpdesk, Zoho, Trello, Sprout, Asana, and more to streamline processes, enhance team productivity, and elevate client satisfaction. My goal is to help you achieve 100% customer satisfaction by fostering efficient and effective customer interactions that build lasting loyalty. Whether you're looking for someone to improve customer retention, manage strategic client relationships, streamline support operations, or provide world-class customer experiences, I'm committed to becoming an extension of your team and delivering measurable results. I don't believe in simply "getting through tickets." I believe in creating customer experiences that strengthen your brand, improve loyalty, and contribute to business growth. If you're looking for a reliable, proactive, and customer-focused professional who genuinely cares about your customers' success, I'd love to connect and discuss how I can support your business.

E-commerce brands lose thousands every month due to chargebacks, disputes, and poor support handling. I help brands recover revenue, protect payment processors, and scale support operations—without chaos. I’m an experienced Chargeback & Dispute Specialist with hands-on expertise across: - PayPal, Stripe, Shopify Payments & Klarna - Dropshipping & high-risk e-commerce models - Payment processors with strict compliance rules What I do best: ✔ End-to-end dispute & chargeback handling (evidence, rebuttals, submissions) ✔ Reduce dispute ratios & prevent account warnings / bans ✔ Customer support via Gorgias, Freshdesk, Zendesk & Gmail ✔ Refunds, delivery issues, angry customers & escalations ✔ Fraud pattern analysis & dispute prevention workflows ✔ SLA, response-time & quality control optimisation I currently work with international e-commerce brands and have handled high-volume dispute queues where mistakes directly impact revenue and processor trust. My background includes: - Fintech fraud analysis (FIS) - Dedicated dispute roles across multiple processors - Long-term operational support, not short-term ticket handling If your brand is losing money to disputes or struggling with support chaos, I can fix it — or tell you honestly if I can’t.