Let me be honest with you for a second. Most clients don’t actually have a “tool problem.” They have a clarity problem, a workflow problem, and a follow-up problem. My job is simple: I help you turn your CRM and automation tools into a system that actually works for your business, saves you time, and helps you make more money without adding stress. I’m not here to overcomplicate things or sell shiny features you don’t need. My main aim is to remove friction from your daily operations, so your team works smoother, leads don’t fall through the cracks, and you can focus on growth instead of micromanaging tools. When my work is done, clients usually say things like: “Now everything finally makes sense.” “I can see what’s happening in my business at a glance.” “We’re saving hours every week without hiring more people.” That’s the goal every single time. How This Fits With Your Goals If your goal is to: Close more deals without chasing people manually Manage projects without confusion or constant check-ins Get visibility into leads, tasks, and performance Scale without breaking your systems Then what I build is designed around those outcomes, not around the tool itself. What I Do by Platform monday com CRM setup and customization Sales pipelines and deal tracking Lead management systems Project and task workflows Automations and status-based triggers Dashboards and reporting Team permissions and role setup CRM migrations and cleanups Integrations with external tools Team onboarding and training HubSpot CRM setup and pipeline structuring Marketing and sales automation Lead scoring and lifecycle setup Email and workflow automation Dashboard and reporting setup Data cleanup and optimization GoHighLevel CRM and pipeline setup Sales funnels and landing pages Email and SMS automation Lead management workflows Calendar and booking systems ClickUp Project management system setup Task and workflow structuring Team collaboration systems Automations and reporting Pipedrive Sales pipeline setup Lead and deal automation Email and activity tracking Integration with external tools Make (Integromat) & n8n Custom workflow automations CRM integrations API connections Data sync and automation logic How I Work With Clients Here’s exactly how this goes, so there are no surprises: Quick discovery chat You tell me what’s not working, what you want to improve, and where things feel messy. System audit and plan I review your current setup (or lack of one) and map out a clean, practical solution. Build and automate I set everything up properly, test it, and make sure it works in real-life use, not just in theory. Walkthrough and handover I guide you or your team through the system so everyone knows how to use it confidently. Ongoing improvements As your business grows, I help you refine, expand, and connect more parts of your operation smoothly. Why Clients Choose Me I don’t disappear mid-project. I don’t build confusing systems. And I don’t leave you stuck figuring things out alone. I care about long-term clarity and results, not just finishing a task and moving on. Let’s Get Started If you’re ready to stop wrestling with tools and finally have a system that works for you, here’s what to do next: 👉 Click Invite or send me a message 👉 Briefly explain what you’re trying to improve 👉 I’ll review your setup and suggest the best next steps No pressure. Just clarity and real solutions. Let’s make your systems work as hard as you do. monday com, HubSpot, GoHighLevel, Make com, Zapier, Project Management, Automation, Customer Relationship Management, CRM Automation, CRM Software, Digital Project Management, Email Communication, Administrative Support, Project Scheduling, Process Infographics, Communications, Google Sheets, Data Analysis, Data Visualization, Tableau, JavaScript, Microsoft Excel, API Integration, Virtual Assistance, Slack, ClickUp, Airtable, Zoho CRM, Zoho Creator, Microsoft Dynamics CRM, Power BI, Looker Studio, GA4, Business Process Automation, Workflow Design, Task Automation, Project Workflows, Dashboard Creation, Marketing Automation, Email Marketing, Lead Generation, Sales & Marketing, Google Workspace, Microsoft Outlook, Scheduling, Customer Service, Google Analytics, Salesforce CRM, HighLevel, GHL, Web Design, Landing Page Design, Sales Funnel Builder, ClickFunnels, Mailchimp, Social Media Marketing, Meta Ads Optimization, Google Ads Optimization, API, PHP, HTML, CSS, Supabase, n8n, Stripe, Shopify, LinkedIn, Marketing Strategy, Data Migration, Data Integration, Database Structuring, Lucidchart, Canva, Trello, Asana, Notion, Microsoft Office, Microsoft SharePoint, OneDrive Integration, Office 365, Accounting, QuickBooks, Intuit QuickBooks, Email Automation, Campaign Management, Marketing Operations & Workflow, Conversion Rate Optimization, B2B Marketing, CRM Development, System Integration, AI Workflow, ChatGPT, Marketing AI

If you value timely and professional work from an Expert, then you're welcome to send a direct message so we can discuss further. I provide exceptional technical support services in the following areas; *** Microsoft365/Google Workspace Administration and Support. ***Exchange Online / Advanced Threat Protection. ***DNS Management and Email Deliverability (SPF/DKIM/DMARC) etc. ***Email Filtering, Antiphishing/Spoofing and remediation for Business Email Compromise. ***Google Workspace to Microsoft365 Migration. ***Google Workspace Security and Data backup. ***Azure (Entra) Identity and Access Management (IAM). ***Microsoft365 Security and Compliance Expert. ***Microsoft365 Defender for Office365, Endpoint and Cloud Apps. ***SharePoint, Teams, OneDrive, Outlook and Exchange Administration. ***Tier1-Tier3 Technical Support Services, troubleshooting and training. ***Familiar with most Modern Workspace and ticketing platforms e.g. Zoho, Slack, Zendesk, Jira, Asana, Slack, Teams Viewer, etc. Finally, with over 7years of experience working for various Microsoft Managed Service Providers (MSPs), you can be assured of getting the best when you engage my expertise. Please do not hesitate to reach out for your technical needs. There is always room at the top for the very best... Daniel Webster

I help businesses and teams resolve IT issues quickly and keep users productive with reliable desktop support, troubleshooting, and day-to-day technical assistance. With 10+ years of hands-on experience, I’ve supported users across Windows, macOS, iOS, and Android environments. My background includes hardware and software troubleshooting, desktop support, user assistance, software access management, ticket-based support, workflow improvement, and general IT problem-solving. I’m comfortable working with Microsoft 365, Google Workspace, Zendesk, end-user support, device setup, software issues, server-related support, and VoIP systems. I focus on clear communication, efficient troubleshooting, and helping clients reduce downtime without over-complicating the process. I’m a strong fit for businesses that need dependable IT support, help desk assistance, user support, Microsoft 365 help, and someone who can step in and solve problems without needing constant hand-holding.

I'm an Infrastructure Architect and Software Developer based in Dubai. Five years in, mostly doing the work that breaks things if you get it wrong: firewalls, servers, VoIP, virtualization, compliance. On the software side I build and ship real products, not just side projects that never launch. Some of what I've actually done: Built GamePinned from scratch, a SaaS product for gaming cafes and esports venues that prevents game uninstalls on shared Windows PCs at the NTFS level. Wrote the desktop client in C# with .NET 10 and WPF, built the backend on Cloudflare Workers with TypeScript and Hono, handled payments with Polar, and shipped the marketing site in Next.js 14. The whole stack, solo. It's live, versioned and being used. Built the IT infrastructure from scratch for a 500+ endpoint organization in Karachi. FortiGate SD-WAN, Cisco Catalyst switching, Cisco WLC wireless, Hyper-V, NPS 802.1X, Cloudflare tunnels for remote access. Started with nothing, handed over a running network. Took that same organization through ISO 27001 and ISO 20000. Wrote the policies, ran the risk assessments, stood in the audit room. Both passed. Managed firewall environments for enterprise clients in Dubai at IP Technics LLC across FortiGate, Sophos XG and OPNsense. Different vendors, different clients, same expectation: it works and stays working. Configured VPN infrastructure for banking and government clients using FortiGate, Cisco and Palo Alto. Compliance wasn't optional on those projects. Been doing a lot of VMware to Proxmox migrations lately. Broadcom's 2024 pricing pushed a lot of organizations to finally make the move and most of them needed someone who'd actually done it before. On the server side I've run Windows Server, IIS, Active Directory, Linux (Debian and Red Hat), mail servers, and monitoring stacks including Zabbix, Wazuh, Snipe-IT, GLPI, ManageEngine and osTicket. If it needs to stay online I've probably managed it at some point. Also deployed FreeSWITCH and Asterisk IP-PBX systems with Zimbra mail for organizations that needed a full communication stack built properly rather than patched together. Did the network design for three esports venues in Pakistan, multi-ISP with Cisco/MikroTik, L2/L3 switching and QoS tuning. Low latency wasn't a nice-to-have there. Certs: Cisco CCNA, Fortinet Certified Associate in Cybersecurity, FortiGate Operator, ISO/IEC 27001 Associate. What I work on: - FortiGate configuration, hardening, HA clustering and policy audit - MikroTik RouterOS routing, VPN, hotspot and load balancing - FreeSWITCH / Asterisk IP-PBX, SIP trunking, IVR and CDR - Microsoft 365 + Intune tenant setup and secure baseline deployment - Proxmox migration from VMware, assessment and full deployment - ISO 27001 gap analysis and ISMS implementation - Windows Server / Linux administration, hardening and monitoring - Wazuh / Zabbix / GLPI / ManageEngine deployment and management - Active Directory, Group Policy and NPS configuration - Full stack web and SaaS development, Next.js, TypeScript, Cloudflare Workers, REST APIs - Desktop application development, C# .NET, WPF - Web application deployment, NGINX/Apache, SSL and server hardening Based in Dubai (GMT+4). Available for GCC timezone calls and cover European and US East Coast hours in the evenings. Every project gets documented configs, handover notes and 30 days post-delivery support. No black boxes, no disappearing after payment. I keep my project load small so I'm actually paying attention to your work, not juggling ten clients at once. I'm new to Upwork but not new to the work. If you're hesitant about that, fair enough. My answer is simple: you'll get someone who actually wants to do a good job, not someone coasting on old reviews. If you want it done right the first time, let's talk. ---

Hi, my name is Renan Rodrigues, and I am a Microsoft Infrastructure Architect, IT Consultant, and Technical Writer. I have 15+ Years of Hands-On Enterprise Experience | Certified MCSE x2, CCNA, ITIL | B2B & Regulated Environments I help companies plan, build, secure, and optimize Microsoft-based infrastructure—while also producing clear, expert-level documentation and technical articles for IT teams, blogs, MSPs, and SaaS providers. ✅ What I Can Do for You Infrastructure Architecture & Implementation Full-cycle Microsoft projects—from design to deployment—for enterprises, SMBs, or startups: • Active Directory (Multi-forest, Tier model, RBAC, GPO) • Microsoft Exchange (On-Prem, Hybrid, Migrations, Hardening) • Microsoft 365 & Azure AD (Tenant setup, Identity models, Compliance) • Failover Clustering, RDS, WSUS, PKI, Group Policies • PowerShell Automation & Documentation • Intune, SCCM, Workspace ONE • Network & Security Integration (Firewall, NTP, SSL, DNS, IronPort) Delivered for banks, manufacturing, and high-security environments with 100% ownership. Popular Work Packages (Fixed or Hourly Options) 1. Microsoft 365 Tenant Setup & Email Migration • Domain + DNS config • SPF/DKIM/DMARC • Hybrid or full-cloud migrations • License assignment + admin config 2. Exchange Hardening & Optimization • DAG setup • Transport rules + RBAC • Patch compliance & DR plans 3. Active Directory Health & Security Review • DSRM protection • Password policies + auditing • Tiered model + replication fixes 4. PowerShell Automation Toolkit • User provisioning • Reporting scripts • Secure RBAC deployment Technical Writing Services Looking to create IT blog posts, internal documentation, or client-facing guides that people actually read? I write: • Step-by-step technical guides • Security-focused articles • SOPs, KB articles, and IT policy docs • Ghostwriting for MSPs & SaaS brands (Examples: NTP in AD, DSRM hardening, Microsoft 365 setup, etc.) Let’s build infrastructure that performs—and content that converts. Send me a message to discuss your goals.

Your IT infrastructure deserves expert hands — not trial and error. With 10+ years of hands-on experience, I help businesses stay up, secure, and running smoothly through rock-solid IT systems management. What I specialize in: ✅ VMware virtualization — setup, optimization & troubleshooting ✅ Veeam Backup & Replication — zero data loss strategies ✅ Windows Server — configuration, monitoring & maintenance ✅ Microsoft 365 & Google Workspace — deployment & full admin I don't just fix problems — I prevent them. My approach combines strong analytical thinking with deep technical knowledge across multiple engineering disciplines, so complex issues get resolved fast and right the first time. My clients get: minimal downtime, clean documentation, and an IT partner they can actually rely on. 📩 Let's talk about how I can keep your systems bulletproof.

Virtual Assistant Specialist | Email Deliverability | Campaign Management | LinkedIn Automation Hi, I'm a results-driven Virtual Assistant with hands-on experience in managing end-to-end outreach systems and administrative tasks that keep your business running smoothly. I specialize in email and LinkedIn outreach automation, CRM management, and technical setup for high-deliverability campaigns. My Key Skills Include: • Email Deliverability Setup: SPF, DKIM, DMARC configuration for G Suite & Microsoft 365 • Email Campaign Management: Setup, warm-up, and deploy campaigns via platforms like Instantly • LinkedIn Campaigns & Automation: Outreach, connection strategies, and tool-based automation • CRM & Tools Expertise: Zoho Recruitment, HubSpot Management, Google Workspace • Domain & Email Setup: Sub-domain procurement & configuration (Namecheap, MS365, G Suite) • Web Scraping: Targeted lead extraction from public sources • Data Entry & Admin Support: Accurate data handling, post creation, scheduling, and follow-ups I bring a technical mindset, a detail-oriented approach, and a commitment to clear communication, making me a reliable remote partner for your business operations. Let’s simplify and scale your outreach and admin tasks—so you can focus on growth.

Fifteen years in Microsoft infrastructure teaches you one thing: most IT problems are predictable. I've just spent long enough in this stack to spot them before they happen and fix them fast when they do. Some clients bring me in early for a planned M365 migration, a new Intune rollout, an Entra ID overhaul they want done properly from the start. Others find me after something's already gone sideways, e.g., a conditional access policy that locked out the wrong people, a hybrid identity sync that quietly broke, a tenant migration that left half the mailboxes behind. Either way, the work is the same: get it right, document it, make sure it doesn't happen again. What I actually work on day to day: Microsoft 365 is the core: tenant setup, migrations, licensing, governance, and the configurations that most people rush through and then spend months cleaning up. Exchange Online is a big part of that: mail routing, connectors, shared mailboxes, distribution groups, the unglamorous plumbing that absolutely has to work. Intune and endpoint management are where I spend a lot of time: device compliance policies, Autopilot provisioning, app deployment, and the Conditional Access rules in Entra ID that tie it all together. This is the area where small misconfigurations create large problems, and where I've probably seen every failure mode at least twice. On the infrastructure side: Azure administration, Active Directory, hybrid identity, DNS, DHCP, and Group Policy for environments that run a mix of on-premises and cloud, which is still the case for most SMBs, whether they admit it or not. Also worth to mention that I have a working experience of +15 years in ConfigMgr (previously SCCM) helping many large enterprises to design, implement, administer, troubleshoot their servers. I also work with Power Automate and SharePoint when clients need workflow automation or document management built on top of their existing M365 stack, useful for MSPs and operations teams who want more from their licences without buying additional tools. A few things clients usually mention: I'm available across US and European time zones, and I respond quickly, not just during business hours. When something's down, that matters. I also document what I do, which sounds basic but apparently isn't universal. I also work with a small team for clients who need ongoing coverage beyond project work. You still deal with me directly on anything strategic or technical; the team handles the day-to-day so response times stay fast and nothing falls through the gaps. 105 jobs completed on Upwork. 8,000+ hours. 100% Job Success Score. Top Rated Plus. I'll let those speak for themselves. If you have a project coming up or something that's already broken, feel free to message me with the details, no commitment required, and I'll tell you honestly if it's something I can help with.

🚀 Your Go-To IT Expert for Microsoft 365, Google Workspace, Email Migrations, and DNS Optimization ✅ Are email deliverability issues, DNS misconfigurations, or messy cloud migrations slowing your business down? With 15+ years of global IT experience, I help businesses like yours move, secure, and optimize their digital environments. Whether it's seamless email migrations, SPF/DKIM/DMARC implementation, or Microsoft 365 and Google Workspace support, I deliver solutions that are efficient, secure, and future-ready. ✅ Why Clients Hire Me 🌟 Consistently Rated 4.9★+ — Clients love my responsiveness, precision, and support 🔄 70+ Google Workspace → Microsoft 365 Migrations — Completed seamlessly with zero data loss ✉️ 60+ IMAP to Microsoft 365 Email Migrations — Hassle-free and secure transitions 🛠️ Expert in GoDaddy to M365 Email & DNS Migrations — From domain setup to inbox delivery 🌍 Trusted by Clients Worldwide — Serving businesses in 🇺🇸 🇬🇧 🇨🇦 🇦🇺 🇳🇿 🇮🇳 🇿🇦 🇨🇴 and more ⚡ Fast Response Times — You get quick updates, minimal delays, and timely delivery 🔐 Security-Focused Approach — I follow best practices in every setup and migration 🤝 Long-Term Value — Not just quick fixes, but sustainable IT solutions for your business 🔧 What I Do Best 🟦 Microsoft 365 Administration & Support 🔹 Exchange Online, SharePoint, Teams, OneDrive setup and management 🔹 User provisioning, license management, and security policies 🔹 Admin Center configuration and technical support for end-users 🟨 Google Workspace Administration 🟡 Domain setup, DNS (MX, TXT, SPF, DKIM, DMARC) record configuration 🟡 Admin Console troubleshooting for Gmail, Drive, and user accounts 🟡 Cross-platform migrations between Google Workspace and Microsoft 365 🟡 Seamless migration between GoDaddy to Microsoft 365 🟧 Email Migrations & DNS Configuration 🟠 Seamless, zero-downtime migrations: Google Workspace, GoDaddy, IMAP, PST, T2T 🟠 Full SPF, DKIM, and DMARC implementation 🟠 Fix email deliverability issues (SPF, DKIM, DMARC) 🟠 Domain transfers and DNS record optimization 🟩 Remote IT Support & Helpdesk Services 🟢 Windows OS support (Windows 10/11, Server 2016–2022) 🟢 Network, printer, patch management & system monitoring 🟢 Remote support using TeamViewer, AnyDesk and other RMM tools 🛠️ Tools & Platforms I Work With 🔧 Microsoft 365 Admin Center 🔧 Google Admin Console 🔧 Azure AD 🔧 SharePoint Online 🔧 OneDrive and Google Drive 🔧 PowerShell 🔧 TeamViewer, AnyDesk, Quick Assist 🔧 Microsoft Teams , Google Meet, Zoom Let’s make your IT environment more productive, secure, and future-ready. 📩 Message me today — I'm ready to support your business success!

⭐⭐⭐⭐⭐ I help CEOs, founders, and industry leaders build powerful personal brands backed by secure, scalable IT systems — while also supporting growing SaaS and service businesses to automate operations, reduce support load, and scale with confidence. I work with leaders and teams (15–50 users) to design, run, and optimize their online IT infrastructure: CRM, helpdesk, automation, payments, subscriptions, digital products, and secure collaboration systems. My work has helped teams cut response times by up to 60%, save 10–15 hours per week, and reduce SLA breaches and operational risk. Beyond development, we support visibility through professional social media design, SEO, and brand positioning, ensuring that when someone searches your name, your digital presence reflects authority and trust. 🧠 Fractional IT Management I’m an IT Support & Automation Specialist with 5+ years of experience, currently operating as a Technical Support Team Lead at enterprise scale and a Fractional IT Manager for startups and SMBs. I’ve supported organizations across SaaS, healthcare, consulting, education, and digital agencies, helping founders and leadership teams stay productive, secure, and focused — without IT becoming a bottleneck. Managing IT shouldn’t feel overwhelming for leaders. I bring enterprise-grade systems thinking into smaller, fast-moving environments so your business runs smoothly, securely, and predictably. 🛠️ Proven Experience (Almost 10,000 Upwork Hours) Over 9000+ Upwork hours, I’ve helped startups and SMBs with: ⚙️ IT Administration & Security Microsoft 365 & Google Workspace User provisioning, onboarding/offboarding Permissions, access control, 2FA Email security & deliverability (SPF, DKIM, DMARC) Backups, monitoring, uptime reliability 🎧 Helpdesk & Support Operations Zendesk, Intercom, Front SLA setup, escalation rules, macros Knowledge bases & SOPs CSAT tracking & support process optimization 🔄 Automation & SaaS Integrations Zapier, Make (Integromat), HubSpot workflows CRM pipelines & reporting dashboards Customer journey & lifecycle automations ☎️ Communication & Telephony RingCentral, Dialpad, Twilio Shared inboxes, smart routing, integrations 🌍 Remote Team Enablement Scalable onboarding systems Documentation & SOPs Workflow optimization for distributed teams 🖥️ Web & Infrastructure Support WordPress administration VPS / cPanel / CyberPanel / Hostinger Performance tuning & uptime monitoring 🎯 What Makes Me Different Clients choose me because I don’t just fix issues — I build systems that prevent them from returning. ✅ Operates at both leadership and execution level ✅ Long-term partner, not a one-off technician ✅ Clear communicator who translates tech into business outcomes ✅ Resilient problem-solver focused on root causes ✅ Fast turnaround with structured, documented delivery ✅ Trusted by founders who value reliability and discretion 🤝 Who I Work Best With If you’re a CEO, founder, ops leader, or support lead who needs a hands-on IT partner to build, run, and secure your digital systems — whether for a project, retainer, or fractional IT leadership — let’s talk.