Experienced User Researcher with a track record of managing international research projects. Proficient in a wide range of research methodologies, including ethnographic studies, usability tests, heuristic evaluations, and mixed-methodology studies. Adept at collaborating with cross-functional teams, advocating for users, and influencing product design. Strong project management skills and a deep understanding of cross-cultural nuances in user behaviour.

I help founders and product teams understand what their users actually need, before decisions are already made and hard to reverse. My work is qualitative UX research with clear output: user interviews, moderated usability sessions, UX audits, and customer discovery research for early-stage product decisions. The deliverable is not a report that sits in Google Drive. It is something your team can act on. What I can help you with: → User interviews and moderated usability sessions → UX audits: heuristic evaluation and behavioural analysis → Customer discovery research for early-stage products and feature validation → Survey and screener design for qualitative studies → Insight synthesis: affinity mapping, thematic analysis, research reports → Customer feedback analysis: reviews, support logs, interview transcripts I approach research as a communication problem. I genuinely care about the people I interview and the teams I work with, and that tends to get you better data than a purely logical approach. My background is in Cultural studies and Qualitative methods, extended by a UX Research Specialization (University of Michigan) and an IBM Data Analytics Specialization. I spent 7+ years in visual production roles working directly with product and marketing teams, which means I understand exactly how research findings need to be delivered to be actually used. I work in English, Russian, and functional Spanish. Direct communicator, realistic timelines, no surprises.

Let’s understand your users, and turn those insights into better products, smoother experiences, and measurable results. I’m a UX researcher with over 7 years of experience helping teams and organisations make confident design and product decisions. I employ tailored, mixed-methods research mixing qualitative and quantitative approaches to uncover what users truly need and how your product can best serve them. What I Offer: Expert UX audits to identify usability issues User interviews & usability testing Journey mapping Survey design, analytics review & data synthesis Actionable recommendations that connect user feedback to business strategy Clients - UK Government: Ministry of Justice, NHS, DEFRA - Jaguar Land Rover - BookingGo - Startups in health tech and SaaS Research is more than data collecting, it should empower teams to take meaningful action. I take pride in delivering insights that are clear, practical, and can inform design and strategy. If you’re looking for a collaborative partner who values open communication and real-world impact, I’d love to hear about your project. Thomas

I help product, marketing, and strategy teams make data‑driven decisions with real user insights. I specialize in consumer digital products and B2B platforms — with particular depth in e‑commerce, academic publishing, and cross‑border research involving Chinese user groups. I'm a self‑starter who takes full ownership of the entire research process: study design, participant recruitment, fieldwork, synthesis, and stakeholder presentations. I've independently led mixed‑methods projects for Big Tech and top publishers, delivering actionable insights that drove revenue, adoption, and cross‑team alignment. You'll get decision‑ready findings from a researcher who knows how to navigate complex stakeholder needs and deliver on time.

Are your users confused, dropping off, or not converting? I fix that. I am a UX Designer and Researcher with 3+ years of hands-on experience designing interfaces and running research for enterprise-level products - including MTS Bank, one of Russia's top financial institutions, where I worked on mobile and web interfaces used by millions of users. What I bring to your project: - UX Research: user interviews, focus groups, usability testing, survey analysis - UI Design in Figma: wireframes, prototypes, high-fidelity layouts - Journey Mapping and Service Design - Full research cycle: from respondent recruitment to final client report - Project management and cross-functional team collaboration My background is unique: I hold a Master's degree in Luxury and Fashion Management from LUM Milan and a Bachelor's in Sociology from Novosibirsk State University. This gives me a strong foundation in human behavior, qualitative methods, and cross-cultural communication - essential for designing products that truly resonate with users. I have also completed the Google UX Design Certificate and the Urban Community Interaction Moderation program, and have professional experience across banking, market research, and service design industries. My approach is always research-first: I do not guess what users want, I find out. Then I translate those insights into clean, intuitive designs that solve real problems. Let's talk about your project. Message me and I'll get back to you within a few hours.

As a UX Researcher with 5 years of experience working as a Senior UX Researcher & Writer I've worked with companies to release MVPs, successfully pivot their products and better understand and connect with their target audiences. Through user interviews, surveys, user testing, UX audits and data analysis I can help give your users a voice, build UXR processes and deliver actionable insights to reach short and long term business goals. 🔎 Qualitative Analysis: I have a strong foundation in conducting and designing qualitative research studies (field studies, focus groups, remote user interview). Using Fireflies AI for user interviews, data analysis, Maze for usability testing, Miro for affinity mapping and data visualization. 📈 Quantitative Analysis: I utilize multiple methods to gather and analyze quantitative data including Typeform for survey design, Amplitude for user analytics, Google Sheets/Excel for analysis. 🧑‍🤝‍🧑 Collaboration: I love to bring people into my research process at any stage and purposefully create insight materials for impact and understanding using mixed mediums for all learning types. ✏️ Copy & Prototyping: Delivering UX centered copy for web and mobile and translating research insights to concepts and prototypes. I've used both Figma and AdobeXD to collaborate with product and design teams to deliver this. 🎱Strategy: I have developed long term research strategies that guide and support product roadmaps and establish result driven UXR programs. Through audits of current processes, collected data and products and the creation of foundational materials such as personas, journey maps and UXR repositories. I believe strongly in the power of listening to users not only to solve user problems and drive business outcomes but to guide overarching product strategy. I look forward to learning about your project and getting into the shoes of your users!

An innovative and perpetually curious User Experience (UX) Research leader who is driven to tackle complex research challenges, advance research methods, and work within uncharted problem spaces. Passionate about understanding the 'emotion of things'- finding spaces of authentic connection between technology users and product stakeholders, with the goal of creating meaningful client experiences. Brings 20 years of user-centered research within the areas of technology, SaaS, financial services/fintech, human capital management, airlines, nonprofits, academic, and government organizations. An expert in methodologies including ethnography, customer observations, contextual inquiry, discovery, consumer research, in-depth interviews (IDIs), focus group moderation and facilitation, persona development, journey mapping, Jobs to Be Done (JTBD), design thinking/solutioning workshops, usability testing, and surveying.

I specialize in UX research with over 10 years of experience in research and data analysis, including 7 years specifically focused on user experience. My expertise spans both generative discovery and longitudinal metrics programs, allowing me to navigate complex research landscapes effectively. I connect insights directly to product decisions and measurable outcomes, ensuring that every engagement leads to actionable results. My background includes work with two-sided marketplaces, where I developed custom AI tooling that reduced synthesis cycles from weeks to days. I employ a comprehensive range of research methods - such as moderated interviews, usability testing, and behavioral data analysis - to uncover root causes and drive strategic insights. If you are looking for a research partner who can synthesize insights and enhance user experiences, let's discuss how I can contribute to your project.

I’m a designer with experience in UX research for digital products, including mobile apps and web design. I apply interaction, activity, and system design principles to help create cohesive and efficient user experiences. Whether you need quick validation for fresh ideas or improvements for existing solutions aimed at long-term gains, I’m here to help you understand your users and identify paths for product growth. – Conducts UX research through user observations and interviews, usability testing, and data analysis to inform design decisions. – Creates user-friendly web and mobile interfaces with a focus on accessibility, responsiveness, and visual appeal. – Knows HTML, CSS, and JavaScript for front-end web development and design implementation.

I help businesses turn more visitors into customers by optimizing websites with a mix of CRO, UX research, and SEO strategy. I’ve spent the last several years working in B2B SaaS and digital marketing, where I: - Increased landing page conversions by 39% in 3 months through A/B testing and UX improvements - Drove a 71% lift in organic traffic with SEO audits, content optimization, and technical fixes - Ran usability studies, heatmap analyses, and customer interviews to uncover friction points in the buyer journey - Built and tested website variants with HTML and CSS, collaborating closely with developers and designers I take a data-driven but human approach: combining analytics, testing tools, and real user feedback with clear communication and collaboration. Clients value my ability to translate complex insights into actionable website improvements. What I can do for you: - Conversion Rate Optimization (CRO) - A/B & Multivariate Testing (Convert, VWO, Optimizely) - UX Research & Usability Testing (Hotjar, session recordings, surveys, interviews) - Website Audits & Strategy - SEO Audits (on-page, technical, and content optimization) - Analytics Setup & Insights (GA4, Looker Studio dashboards, event tracking) If you’re looking for someone who can dig into your data, uncover what’s holding back conversions, and help you grow with practical improvements, let’s connect. I’ll treat your website like it’s my own and collaborate with you every step of the way.