☑️ Master-Degree Educated ☑️ Big-Bank Trained ☑️ 10+ Year Experienced Part Time CFO and Management Consultant, specialized in helping Small Enterprises and Startups improve their Strategy, Operations, and Financial Analysis. ✉️ Responsive | ⌚ Available Sun. - Thu. I've helped founders develop businesses ranging from private equity-funded SaaS companies, graphic design studios, medical supply distributors, social media management agencies, to specialized consultancies. My comprehensive approach is "strategy first" to ensure that my client's have a path forward that informs all other financial, operational, and regulatory work they need. Here Are Some Services I Provide: - Financial Management Advising - Financial Statement Creation - Profitability & Cash Flow Analysis - Projections/Forecasting & Financial Modeling - DCF Financial Analysis - Business Strategy Development & Mapping - Technology Implementation - Industry and Competitor Analysis - Regulatory Compliance Research & Advising

I have actually done what most startup consultants only talk about: built a company from zero, scaled it for 9 years, and successfully exited. I founded Harba, a 360° marina SaaS platform, and grew it for nearly a decade before selling it to Bifrost in 2024. I also co-founded Heads - Concussion Care, a digital health platform where I am still active. Over the last 10 years, I have raised more than $6M, closed 14 funding rounds, and won 4 pitch competitions. Now I help founders: - Validate ideas with real market data - Build AI-powered MVPs fast using no-code and modern tools - Create pitch decks that actually get investor meetings - Develop go-to-market strategies that drive early traction - Provide fractional product management from idea to launch I don't just advise, I execute. I personally design in Figma, prototype with no-code and AI, and build using Cursor and Claude Code. That means your idea can become a working prototype in weeks instead of months. Track record: - $6M+ raised across 14 funding rounds - 7 soft-funding grants secured - 4 pitch competitions won - 9-year journey from zero to successful exit - Led product teams from idea to MVP to scale to exit What makes me different: - Real founder with a proven exit, not just a consultant - Hands-on execution. I build the MVPs, prototypes, and pitch decks myself - Fast delivery through AI and modern development tools - Experience on both sides: raising money as a founder and helping other founders raise Tools I use: Figma and Canva for design, AI-powered no-code platforms for rapid prototyping, Cursor and Claude Code for development. I adapt to your preferred stack (Google Workspace, Microsoft Office, or others). If you want help from someone who has actually built, scaled, and exited a startup, let's work together.

🟡🟠 Reliable project manager who delivers results to take your project and organization to the next level and gives you back your time. ▶️ Open for Long Term projects. July 14, 2026 🏆 I strive to improve human collaboration by showing empathy, leadership, sharing experience, and knowledge to make the future more predictable and less disturbing. Does this appeal to you? ✅ Send a message to start a discussion Here are some cases: 1️⃣Got project out of crisis in 2 months, improved customer satisfaction and NPS, as well as increased release frequency by 35%. I established communication between customer support and internal departments, structured and standardized bug reports, built prioritization and monitoring system for development team, and covered product with automation tests. 2️⃣ Reduced OPEX by $5,000 monthly by shutting down unused environments, optimizing Digital Ocean costs, and canceling tools and subscriptions. 3️⃣ Managed project budgets over $500K. 4️⃣ Increased velocity by 16% by optimizing team processes through clear, transparent processes, introduction of SOPs, prioritization system, and “start-finishing and finish-starting” approach that freed 5️⃣ Coordinated a team of 15-40 people across 7 different time zones I believe trust inside a team is the key to incredible results. My project manager experience says that trust and loyalty are necessary to build strong relationships. I definitely believe small teams can achieve big results. 🤝 The way I keep trust inside a team is by providing clear feedback, being transparent in communication as a project manager, building as simple processes as possible, and encouraging people to make decisions. Does this seem right to you? Value I provide: 🔶 Lead for end-to-end delivery of multiple engineering programs, ensuring adherence to scope, budget, timelines, and quality standards as an agile project manager, agile scrum master, digital project manager, operations manager, and Fractional COO. 🔶 As a project manager, I participate in strategy development, decision making, project scheduling, and team management in order to provide support to teams by creating user stories and product management when needed. 🔶 All administrative support, management consulting, operations, and project workflows are my responsibilities in the digital project manager role. I report directly to the CEO, sometimes act as an executive assistant, virtual assistant, Fractional COO, and provide management consulting. 🔶 As a project manager and operations manager, I build project workflows, SDLC processes, process infographics, SOPs, and different flow charts to improve communications and team management. 🔶 Usually, I'm in charge of decision making, project management, team management, communications, management consulting, business operations, project scheduling, and project workflows in a project manager role for more than 50 projects I participated in. 🔶 To increase the transparency of the team's work, as a agile project manager, I build project workflows and process infographics as well as a dashboard with such metrics as WIP, Throughput, Cumulative Diagram, Time in Status, Cycle Time, Sprint Issue Balance, Sprint Velocity Chart, and Burn-down chart within Eazy BI, Jira, Asana, Clickup, Trello or any other tools. ✅ Send me a message to discuss your request 🔺My areas of responsibility are project management, people management, maintaining the scrum framework, and operations, which is helpful for stakeholder management. 🔺 I care about Project Scheduling, plan the team allocation, and resource allocation as an agile project manager to successfully deliver a project. 🔺 Often, when I join a project, I do the process audit, and together with a team, we improve project workflows, processes, and process infographics, which help us to achieve project objectives, making me a reliable project manager. 🔺 I strive to improve communications to achieve fast decision making, which is crucial for a project manager, as well as I suggest ideas and implement changes for business operations and operations analytics 🔺 All CEOs I worked with were interested in my experience; they asked for management consulting and work on operations, which is more like a Fractional COO position, Chief Operating Officer, or Chief of Staff. 🔺 I love to participate in strategy development and execute it as a project manager, operations manager, or Fractional COO to achieve the project objectives. 🔺 I take care of product management, user stories, and task creation in Jira, ClickUp, Trello, Asana, and other tools to implement a product roadmap, achieve project objectives, and deliver milestones, to make business analyst life easier. ✅ Send a message to start a discussion What kind of person are you comfortable working with?

With over 20 years of experience spanning software engineering, DevOps, cloud infrastructure, and cybersecurity, I help businesses—from early-stage startups to global enterprises—build secure, scalable, and high-performing digital systems. I’ve served as a full-stack developer, lead architect, and fractional CTO, delivering results across every layer of the stack and every phase of the product lifecycle. My strength lies in bridging deep technical knowledge with clear strategic thinking—turning complex technical challenges into actionable, business-aligned outcomes. Core Focus Areas Technology Leadership & Architecture • Designing scalable, cloud-native and hybrid systems across AWS, Azure, and GCP. • Leading modernization strategies for legacy systems and accelerating digital transformation. • Communicating architectural decisions clearly to execs, boards, and cross-functional teams. • Driving outcomes aligned with security, compliance (ISO 27001, SOC 2, HIPAA, GDPR), and business goals. Fractional CTO & Strategic Advisory • Acting as a technical partner for startups and growing companies. • Leading platform architecture, DevOps strategy, and security modernization. • Supporting funding rounds, M&A due diligence, and board-level technology planning. • Fixing failing tech projects, restoring delivery pipelines, and building resilient teams. Full-Stack Product Engineering • Building end-to-end applications using React, Vue, Angular, Node.js, Python, Django, .NET, and more. • Creating robust backend APIs (REST, GraphQL, WebSockets) and scalable data architectures. • Delivering lean MVPs, enterprise-grade platforms, and complex integrations with third-party systems. • Writing clean, maintainable, test-driven code using modern patterns and tools. Cloud Infrastructure & DevOps • Architecting secure CI/CD pipelines with GitHub Actions, GitLab, Jenkins, and Azure DevOps. • Deploying production environments using Docker, Kubernetes, and Terraform. • Implementing modern cloud-native services and infrastructure-as-code best practices. • Ensuring high availability, performance, cost-efficiency, and operational resilience. Tools & Technologies Frontend: React (Next.js, Redux), Vue, Angular, TypeScript, Tailwind, Material UI Backend: Node.js (Express, NestJS), Python (Django, Flask), .NET, Ruby on Rails, PHP Data: PostgreSQL, MySQL, MongoDB, Redis, Firebase, Sequelize, TypeORM Cloud & DevOps: AWS, Azure, GCP, Docker, Kubernetes, Terraform, Ansible, CI/CD Security: IAM, WAF, encryption standards, secure architecture reviews, DevSecOps Testing: Jest, PyTest, Cypress, Selenium, TDD/BDD Collaboration: GitHub, Jira, Slack, Agile/Scrum Why Work With Me • Execution You Can Count On: Over 150 successful projects across fintech, healthcare, e-commerce, and enterprise IT. • End-to-End Expertise: From code to cloud, strategy to delivery—I operate across the full stack and lifecycle. • Security-Minded: Strong foundation in cybersecurity and compliance frameworks. • Business-Aligned Thinking: Every technical choice is guided by the outcome it’s meant to deliver. • Clear Communication: Whether speaking to dev teams, investors, or executives—I make the complex simple. If you’re building something ambitious and need a grounded, experienced partner to guide development or lead technology strategy, let’s connect.

I help founders, CEOs, and investors make better financial decisions through CFO-level strategic finance, financial modeling, forecasting, fundraising support, and operational planning. My work is best suited for companies that need experienced financial leadership but do not yet need, or are not ready to hire, a full-time CFO. Core areas of support include: • Fractional CFO and strategic finance support • Financial modeling and forecasting • Cash flow planning and runway analysis • Budgeting and FP&A • KPI dashboards and management reporting • Fundraising strategy and investor materials • Pitch deck and financial model review • Board and investor reporting • Hiring, pricing, expansion, and capital allocation analysis I bring a combined background in venture investing, financial leadership, startup advisory, and hands-on operating finance. I have worked across healthcare services, home services, logistics, biotechnology, venture-backed startups, and founder-led operating businesses. Selected work includes: • Supported a 40+ employee healthcare transportation business through forecasting, strategic planning, capital allocation, hiring analysis, and growth planning • Built financial reporting, KPI tracking, budgeting processes, and forecasting tools for a founder-led services business • Led investment diligence across biotechnology, healthcare, and growth-stage companies • Reviewed more than 100 investment opportunities across early-stage and growth-stage businesses • Taught entrepreneurship, venture finance, financial modeling, fundraising, and startup valuation Common questions I help answer: • How much cash runway do we have? • When should we hire? • What should our budget look like? • Are we ready to raise capital? • Which KPIs actually matter? • Where are margins, cash flow, or reporting breaking down? • Should we pursue expansion, acquisition, or investment opportunities? Typical projects include: • CFO diagnostic and financial action plan • 3-statement financial model • Cash flow forecast • Investor-ready fundraising model • Pitch deck and fundraising strategy review • KPI dashboard and reporting package • Budget and operating plan • Ongoing fractional CFO advisory I am most valuable when decisions are complex, stakes are meaningful, and leadership needs a strategic finance partner rather than basic accounting support. If you need CFO-level financial leadership, forecasting, fundraising support, or strategic decision-making guidance, I’d be happy to discuss your situation.

I’m a fractional head of growth with deep experience in tech-enabled services, SaaS, data, and professional services companies—often brought in when growth stalls, positioning is unclear, or execution isn’t matching strategy. New to Upwork. One of my superpowers is customer-driven insights. I've led over 500+ research studies. I’ve been a CMO, led sales teams, run revenue operations and been a GM at five companies acquired for a combined $2 billion, and today I work hands-on with founders, CEOs, and PE-backed leadership teams to fix go-to-market issues that are blocking revenue. I'm also a 2X founder who knows how to be scrappy and build growth systems. If you're at a smaller company, you'll still get my FULL commitment. It's all about helping you, no matter how big or small your company or project might be. I’m NEW to Upwork and bring high-caliber execution to teams that need tight planning and execution, need theory. MBA from New York University, B.S. from Cornell University. HOW I HELP Most clients come to me with one of these problems: "We have a technical product in a competitive market and need to stand out." “We’re generating activity, but pipeline quality is weak.” “Sales and marketing aren’t aligned around who we’re really targeting.” “We have data everywhere, but no clear GTM priorities.” “Growth slowed and we’re not sure why.” “We need senior CMO leadership without a full-time hire.” I step in to diagnose, prioritize, and execute, not just advise. AREAS OF IMPACT - Hands-on research - customer interviews, quantitative studies & more - Go-to-Market Strategy & Execution - ICP definition, segmentation, messaging, and category framing - Differentiation grounded in customer and buyer insights (not opinions) - Improve Demand & Pipeline Quality - AI Workflows and team training - ABM and account-based programs - Content and thought leadership that supports real sales conversations - Fixing lead quality, conversion, and handoffs - Revenue & GTM Operations - CRM cleanup and segmentation (HubSpot) - Funnels, dashboards, KPIs, and operating cadence - Sales enablement tied to actual buying stages - Executive-Level Leadership - as a seamless extension of your team - Helping teams make fewer, better GTM bets—and execute them PROOF POINTS 2–3X pipeline growth at PE-backed & SaaS clients. Led GTM overhauls resulting in, improved win rates, and clearer sales focus. $40MM -> $60MM revenue growth at Coleman Research (as CMO): Partnered with senior team to refocus GTM strategy, accelerating path to an acquisition $250MM -> $400MM revenue growth at Penton Media as VP of Marketing. Revamped entire GTM operation - strategy, tactics, playbooks, systems/technology and processes 3–5X higher engagement and lead quality for multiple B2B companies. 500+ market research studies done for start-ups and FORTUNE 500 companies Data & insights monetization: Help organizations turn under-used customer data into new revenue streams and differentiated GTM narratives. TESTIMONIALS (one of many) "Brad is the complete package: deep functional capability, strong leader, great team player. His marketing and sales skills and knowledge are top notch, a great blend of traditional and new approaches. He's a solid leader, taking over and focusing the team rapidly, with the right mix of analysis and action. He built real credibility quickly. And that applies to his teamwork as well. " - Steve Gross, CEO Calvert Education WHY CLIENTS CHOOSE ME (vs. other Fractional CMOs) - I’ve run real businesses, not just campaigns. - I’m equally comfortable with strategy AND hands-on execution, and fluent in AI. - I bring enterprise discipline to mid-market and growth companies. - I don’t oversell AI, hacks, or growth tricks—I focus on what actually moves revenue. - Senior-level CMO judgment without the full-time cost or agency noise HOW I TYPICALLY WORK Most engagements start one of three ways: GTM Diagnostic (2–4 weeks) Clear view of what’s broken, what matters, and what to fix first. Fractional CMO Engagement Ongoing leadership, execution, and accountability—without agency bloat. Short, Targeted Fixes Positioning reset, ICP clarification, sales enablement, or CRM cleanup. I’m comfortable working alongside internal teams or agencies, and I stay close to execution. YOUR MOVE If you’re a B2B company looking for clear GTM direction and execution that sticks, send a brief note (ideally with your growth challenge and what you want to change in the next 90 days).

👉 TOP 3% B2B Outreach Expert on Upwork 👉 More than $10M in pipeline generated in 2025 👉 10 Years in B2B Sales 👉 Worked with over 50 companies in 10+ industries 👉 Generated meetings with multiple Fortune 500 companies 👉 Experienced with list building, cold calling, cold email, LinkedIn lead generation, lead gen through lead magnets, social selling, multichannel outreach, and scalable AI systems If your goal is to build a sustainable pipeline in 2025, mass emailing 100k contacts per month with the same template just won't cut it anymore. The average decision-maker receives 100+ emails, 30+ calls, and 20+ LinkedIn messages each day. Plus, major ESPs like Google and Outlook made sure that bad emails stay where they belong - in spam. Successful outreach in 2025 relies on relevance, personalization, signals, intent-based audiences, and lead magnets. 👉 CASE STUDIES 📈 Digital Tabby (Nonprofit Advertising) - 6 meetings in first 30 days - 1 positive response for every 150 cold leads contacted 📈 Plantea Beverage Solutions (Private-Label Manufacturing) - Generated 163k in revenue on 1156 cold leads - Signed one of the biggest food brands in Europe as a long-term client 📈 Susoft (Hospitality Industry ERP): - Helped the company expand to the Croatian market - Signed 3 new Re-Selling partners in less than 45 days Industries I've Worked In: • Software-as-a-Service (SaaS) • Enterprise Resource Planning (ERP) • Consumer Packaged Goods (CPG) • Manufacturing • E-Commerce • Distribution & Logistics • Professional Services • Financial Services • Real Estate • Property Management • Compliance & Cybersecurity • Corporate Education • Nonprofit Management Toolstack: - Apollo - Clay - Zoominfo - Apify - Zenrows - Findymail - Leadmagic - Smartlead - Instantly - Lusha - HeyReach - Dripify - lemlist - HubSpot - RB2B - BuiltWith Pro - Claude Code, n8n, Make If you're looking for a committed, long-term partner to build a sustainable pipeline for your business, let's talk!

Over the last 10 years I've produced $250MM+ for over 40 clients developing, deploying, and scaling growth media programs. I've built acquisition engines that have helped clients raise funding from a16z, put founders on the Forbes 30 Under 30 List, and placed brands in the Top 1000 of the Inc. 5000. I've managed brands in every category imaginable - from beauty to fashion, CPG to meal delivery, transportation to consumer electronics, health & wellness to luxury home goods, real estate tech to game apps and more. 𝐅𝐨𝐫𝐦𝐞𝐫𝐥𝐲, 𝐟𝐨𝐮𝐧𝐝𝐞𝐫 𝐚𝐧𝐝 𝐡𝐞𝐚𝐝 𝐨𝐟 𝐦𝐞𝐝𝐢𝐚 𝐚𝐭 𝐖𝐨𝐯𝐞𝐧:The Growth Agency, a performance and growth marketing agency. I'm a veteran omnichannel performance marketer for DTC, B2B, and B2C brands alike. Throughout my career I've taken brands from 0 - $10MM+, from $10MM - $20MM+, scaled paid acquisitions for brands doing $100MM+ in revenue, and everything in between. I am both a hands-on omnichannel performance marketer, as well as a dynamic and proven brand strategist. DTC/B2C/B2B Expert in Meta Ads, Google Ads, TikTok Ads, LinkedIn Ads, programmatic display (Criteo/Adroll), OTT/CTV/OLV (TheTradeDesk), native advertising (Taboola/Outbrain), Bing Ads, lifecycle marketing (Klaviyo/Mailchimp), B2B lead generation, on-site conversion rate optimization, app marketing, analytics, data warehousing, data visualization, as well as a proven brand and creative strategist. --𝐂𝐀𝐒𝐄 𝐒𝐓𝐔𝐃𝐈𝐄𝐒-- Mikuna A single-source vegan protein powder brand wanted to scale into a national retail footprint fueled by DTC growth. Supported retail sales at Kroger and Whole Foods nationally. Developed a full lifecycle media program for direct-to-consumer sales with a focus on monthly subscriptions for new customer acquisition. Grew subscribers by 345%, revenue up 140% YoY, and reduced CAC by 32%. Hyland's Naturals One of America's most trusted health and wellness brands needed to break into online sales after over 100 years in retail. Revenue up 168% YoY in Year 1, up 194% in Year 2, and up 243% in Year 3. AOV grew by 19%, on-site conversion rate increased 95%, CAC reduced by 15% on average, and maintained a blended ROAS of 4.9x over 3 years. Magbak Developed an omnichannel media program that included, paid and owned media (lifecycle marketing, email/SMS/MMS), managed the development of landing pages, vetted vendors for conversion rate optimization, and implemented a tech stack for growth. Revenue up 186% year over year, CAC down 45%, AOV up 17%, surpassed revenue targets and grew from $3.5MM in annual revenue to $9.9MM in 2022. The Blank App A social word game app funded by Andreessen-Horowitz set out to democratize AI by making it fun and accessible for everyone to create beautiful artwork. I built a world class growth engine by coordinating paid media and lifecycle marketing through email/push/in-app notifications to deliver hyper-targeted creative units to the most qualified audiences. Acquired 77k Tier 1 US users in the first 3 months of the accelerator, achieved a $2.49 CPI average, saw DAU growth increase 1150%, a DAU/WAU stickiness average of 44%, a DAU/MAU stickiness average of 24.5%, and a D30 retention over time average of 40.5%. Mimeo Photos Apple’s exclusive photo book partner wanted to expand beyond their core Mac Store customer. The challenge was to shift their business model to an app-driven experience with in-app purchases and reach users across MacOS, iOS, Windows and Android. I built a full-funnel media ecosystem focused on acquiring new customers. Top line growth was 34% in first quarter, improving each quarter. 67% of purchases came from new customers. Drove 150k+ app downloads. Media costs were less than 5% of LTV. Mooncat (Formerly Live Love Polish) Over the course of two years, first as a consultant, then as the VP of Growth, I grew the business from $1.2MM in annual revenue to $7.4MM in annual revenue using a mix of paid, earned, and owned media. The success of my marketing initiatives in driving profitable, bootstrapped growth helped secure the founders a position on the 2017 Forbes 30 Under 30 List. Afternoon Light Launched performance DTC marketing for a venture-backed curated ecommerce brand selling luxury home goods and furniture. Revenue up 950% in the first 4 months, CAC reduced by 35%, and AOV rose 25%. Shadow Hill USA Built an omnichannel marketing funnel that drove new customer acquisition and repurchases from existing customers. Revenue up 59% YOY in Year 1, 104% YOY growth in Year 2, and achieved a 38% reduction in customer acquisition costs. La Ropa Built and managed a paid media program and consulted on creative development and brand strategy. 520% revenue growth in first quarter, 10x blended ROAS, and increased new customers by 332%.

You don't need a full-time Logistics VP - You need results I help eliminate logistics chaos, reduce spend, and install scalable systems. With over 20 years of hands-on experience and a track record of success as both a consultant and business owner, I'm your go-to expert for implementing real, tangible solutions that drive results. My expertise spans the entire supply chain spectrum, from warehouse operations to global logistics. I've worked and owned businesses in Retail, E-Commerce, SaaS, and Logistics Optimization, giving me a unique perspective on the challenges you face and the strategies that work. Key Areas of Expertise: • Shipping Cost Reduction: Slash your shipping expenses with proven strategies for US Domestic (Parcel/LTL/TL) and Import/Export. • Duty/Tax Optimization: Navigate complex regulations to minimize your tax burden. • Warehouse Optimization: Increase order processing capacity through innovative layout and workflow redesigns. • Technology Improvement: Select, Integrate and Implement the right technology: IMS/OMS/WMS/Shipping/CRM/POS • Omnichannel Strategy: Develop and implement integrated strategies for brick-and-mortar and e-commerce operations • Procurement & Inventory Management: Develop strategies to reduce costs and improve cash flow. • E-Commerce Distribution: Streamline your online retail operations for faster fulfillment and happier customers. • Returns Management: Turn a potential liability into a customer loyalty opportunity. What sets me apart: 1. Holistic Approach: I provide comprehensive solutions that address immediate operational needs while supporting long-term scalability and growth. 2. Data Driven Decision Making: I drive past opinions and antecdotes and get to the data to make the right decisions 3. Innovative Problem-Solving: Every situation is different. I bring fresh, creative ideas to every problem. 4. Practical Experience: I've implemented these solutions with the eye of an entrepreneur 5 Cross-Functional Expertise: I work effectively with all levels of an organization, from the shipping dock to the C-suite. 6. Results-Oriented Approach: My focus is on delivering measurable improvements to your bottom line. Professional Highlights: - Co-founder of Keystroke Data, a logistics financial software company streamlining invoicing processes - President of Clutch Logistics, LLC, a 3PL Freight Broker - Former Manager of Customer Solution Design at FedEx Whether you're looking to optimize a specific area of your operations & supply chain or need a comprehensive overhaul, I'm ready to help you achieve your goals. Let's discuss how we can take your operations to the next level.

You found the operator your business has been missing. Welcome 🧡 I built the entire operational infrastructure from scratch at a luxury fashion brand. The founder went from being involved in every decision to focusing on growth because I owned the execution layer completely. 5+ years running that operation end to end. I aligned four departments at an AI healthcare platform, installed daily standups, built KPI dashboards, and removed the CEO from daily operations within 30 days. Hi, I'm Micah — a Fractional COO, Chief of Staff, and Operations Leader with 16 years of battle-tested experience across e-commerce, healthcare AI, logistics, cosmetics, fashion, wine investments, and digital marketing. I am not here to manage tasks. I am here to run your operation so you never have to. 16 years. Six industries. Every single founder I have worked with got the same result: they stopped firefighting and started growing. That is not a pitch. That is my track record. I am an A+ operator and an AI-native professional. I do not wait for instructions. I do not need hand-holding. I walk into chaos, take full ownership on day one, and build the operational machine that lets the business scale without depending on the founder for every decision. I use AI to move faster, think sharper, and deliver at a level that would take most people twice the time. If you are looking for someone who treats your business with the same intensity and accountability as if it were their own, you just found that person. 🔥 16 Years of Proven Results 5+ years running full Shopify e-commerce operations end to end Managed teams of 4 to 15+ across multiple countries and time zones Removed founders from daily operations at every company I have worked with Built SOPs, dashboards, and operating rhythms from scratch across 6+ businesses Managed supply chain operations across the US, UK, and South Africa AI-native operator: Claude and ChatGPT are embedded in every part of my daily workflow, not an add-on Zero founders have ever had to re-enter daily operations after I built the system What I Help With 🚀 Operations & Executive Support Fractional COO / Chief of Staff to founders. Daily standups, weekly reviews, KPI dashboards, accountability rhythms, and structured decision-making. I bring options plus a recommendation, not questions. 🚀 Project Management & Systems Task management in ClickUp, Monday, Notion, Asana, Airtable. SOP creation, workflow automation (Zapier, Make), cross-functional coordination, and process audits. 🚀 E-commerce & Shopify Operations 5+ years hands-on. Store management, inventory, vendor relations, fulfillment coordination (UPS, USPS, FedEx, DHL), and customer service infrastructure. 🚀 Supply Chain & Inventory Purchase orders, supplier communication, production timelines, demand planning, and multi-country inventory management. Built tracking systems in Airtable and Retool. 🚀 Financial Oversight Revenue, margin, and expense tracking. Cash flow visibility, chargeback management, billing, collections, and weekly financial summaries for leadership. 🚀 Customer Service & Retention End-to-end support across phone, email, and chat. Escalation frameworks, QA programs, agent coaching, and retention systems. 🚀 Marketing Coordination Email campaigns, social media scheduling, influencer coordination, CRM management, lead follow-up workflows. Canva and CapCut for content. 🚀 Team Management & Hiring Hiring pipelines, remote team management, daily performance reviews, coaching, and hard replacement decisions. I build teams that perform. 🤖 AI-Powered Operations (My Edge) AI is not a tool I use occasionally. It is embedded in every part of how I operate. I use Claude and ChatGPT daily to draft SOPs, build execution plans, write reports, analyze data, create training materials, research solutions, and accelerate every deliverable I produce. I build AI-assisted workflows for document creation, meeting summaries, candidate screening, customer service triage, and operational reporting. I evaluate new AI tools constantly and implement the ones that save real time. While most operators are still figuring out how to prompt, I am already using AI to deliver COO-level output at twice the speed. This is not hype. It is how I work every single day. Notable Roles ⚡ Chief of Staff — Luxury Editorial Publication ⚡ Head of Operations — AI Healthcare Platform ⚡ Head of Operations — US Cosmetics Brand ⚡ Senior Logistics & Inventory Supervisor — Global Wine Investment Company ⚡ E-commerce Manager — Luxury Fashion Brand (5+ Years) ⚡ Project Manager — E-commerce Consulting Firm ⚡ Operations Manager — Merchant Processing Company ⚡ Billing Manager — Digital Marketing Agency 🏭 Industries E-commerce (Shopify), Healthcare AI, Cosmetics, Luxury Fashion, Wine Investments, Digital Marketing, Merchant Processing, Online Education 👩‍💻 Tools ClickUp, Monday, Asana, Notion, Airtable, Retool, GoHighLevel, HubSpot, Zendesk, Shopify, Zapier, Make, Google Workspace, Slack