Customer Support & Virtual Assistance Made Easy — I’ll Handle the Details for You! Hi there! 👋 With years of experience as a full-time freelancer on Upwork, I’ve developed the skills to handle a wide variety of support tasks with professionalism and efficiency. I can help you with: ✅ Customer support (email, chat, and order inquiries) ✅ Order processing, fulfillment & tracking ✅ Sales, returns, refunds, disputes, reservations & claims ✅ All-around Virtual assistance for businesses I’m experienced with tools and platforms such as: ✅ E-commerce & Order Management: Shopify, AliExpress, Oberlo, Dropified, Order-In, Catertify ✅ Customer Support Platforms: Zendesk, Freshdesk, Gorgias, Gmail, Zoho ✅ Productivity & Collaboration: Google Sheets, Google Docs ✅ Shipping & Fulfillment: ShipStation, Teapplix, Dopified ✅ Sales & Marketing Tools: ClickFunnels ✅ Accounting & Business Management: Xero, CHQ, Klarna, PayPal My core strengths include: ✅ Professionalism & reliability ✅ Fast learning & adaptability ✅ Excellent communication skills with global clients and teams ✅ Meeting deadlines while maintaining high quality ✅ A strong focus on client and customer satisfaction I take pride in delivering results that meet your exact needs and ensuring your customers receive the best service possible. If the skill you need isn’t listed above, don’t worry—I’ll learn it for you! Let’s work together to streamline your operations and help your business grow. 🚀

𝗛𝗲𝗹𝗹𝗼 𝗮𝗻𝗱 𝘄𝗲𝗹𝗰𝗼𝗺𝗲! :) I specialize in supporting Shopify-based and e-commerce brands by managing customer conversations efficiently and professionally. I ensure issues are resolved accurately, calmly, and consistently to protect your brand and strengthen customer trust. I also provide customer service and virtual assistance for Airbnb properties and booking-based businesses, managing listings, reservations, and guest communications to help secure consistent 5-star guest reviews. With 𝟴+ 𝗬𝗘𝗔𝗥𝗦 𝗢𝗙 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 𝗜𝗡 𝗘-𝗖𝗢𝗠𝗠𝗘𝗥𝗖𝗘 𝗔𝗡𝗗 𝗦𝗛𝗢𝗣𝗜𝗙𝗬 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗨𝗣𝗣𝗢𝗥𝗧, I understand how proactive service, precise order management, and reassuring communication directly protect revenue, build loyalty, and enhance brand reputation. I bring a partnership mindset, consistency, and a strong customer-first approach to every business I support. My experience spans across brands in the UK, USA, Australia, Europe, and beyond — ensuring customers receive timely solutions and feel supported at every stage. 𝗠𝘆 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲: • Processing and tracking orders with speed and accuracy • Managing refunds, cancellations, subscriptions, and inquiries • Updating customer records and profiles • Creating discount codes and promotional offers • Communicating with suppliers to ensure timely fulfillment • Handling disputes and escalations with empathy and professionalism 𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝗱 𝗪𝗶𝘁𝗵: Helpdesk, Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, PrivateMail, Strato Webmail, Discord, Crisp, Intercom 𝗧𝗲𝗮𝗺 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗧𝗼𝗼𝗹𝘀: Slack, Skype, Discord, WeChat, WhatsApp 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 & 𝗙𝘂𝗹𝗳𝗶𝗹𝗹𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, Universal Parcel, Global Tracking 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵: • 𝗛𝘂𝗴𝘁𝗲𝗿𝗿𝗮 (𝗘𝘂𝗿𝗼𝗽𝗲) – Email Support & Disputes Specialist | Health & Wellness Brand • 𝗗𝗮𝗶𝗻𝗲𝗹𝘆𝗹𝗮𝗯 (𝗘𝘂𝗿𝗼𝗽𝗲) – Email Support & Disputes Specialist | Health & Wellness Brand • 𝗜𝗠𝗦𝗜 𝗗𝗲𝘀𝗶𝗴𝗻 𝗟𝗟𝗖 (𝗨𝗦𝗔) – Email & Live Chat Support | Design & Technology • 𝗕𝗼𝗱𝘆𝗸𝗼𝗿𝗲 (𝗨𝗦𝗔) – Email & Live Chat Support | Fitness Equipment Store • 𝗞𝗹𝗶𝗻𝗶𝗼 (𝗘𝘂𝗿𝗼𝗽𝗲) – Email & Live Chat Support | Health & Wellness • 𝗕𝗶𝗼𝗺𝗮 𝗛𝗲𝗮𝗹𝘁𝗵 (𝗘𝘂𝗿𝗼𝗽𝗲) – Email Support & Order Management | Supplements Brand • 𝗔 𝗣𝗲𝗿𝗳𝗲𝗰𝘁 𝗦𝘁𝗮𝘆 (𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮) – Email Support & Guest Communications | Airbnb Property Management • 𝗣𝗲𝘁𝗣𝗮𝘄 (𝗨𝗦𝗔) – Email Support | Pet Supplies Store • 𝗛𝗼𝗯𝗯𝘆𝗞𝗿𝗮𝗳𝘁𝘀 (𝗖𝗮𝗻𝗮𝗱𝗮) – Email & Live Chat Support | Household Goods Store In these roles, I handled high-volume inboxes, resolved disputes and chargebacks, managed order modifications and refunds, and ensured every customer interaction was handled with professionalism, empathy, and efficiency. 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵: • 𝗖𝗼𝗹𝗼𝘂𝗿𝗣𝗼𝗽 (𝗨𝗦𝗔) – Live Chat Support | Cosmetics Brand • 𝗝𝗲𝗳𝗳𝗿𝗲𝗲 𝗦𝘁𝗮𝗿 (𝗨𝗞) – Live Chat Support | Skincare & Beauty • 𝗙𝗮𝘀𝗵𝗶𝗼𝗻 𝗡𝗼𝘃𝗮 (𝗡𝗲𝘁𝗵𝗲𝗿𝗹𝗮𝗻𝗱𝘀) – Live Chat Support | Fashion & Apparel • 𝗥𝗲𝗱 𝗗𝗿𝗲𝘀𝘀 𝗕𝗼𝘂𝘁𝗶𝗾𝘂𝗲 (𝗨𝗔𝗘) – Live Chat Support | Fashion E-Commerce • 𝗖𝗵𝘂𝗯𝗯𝗶𝗲𝘀 𝗦𝗵𝗼𝗿𝘁𝘀 (𝗨𝗦𝗔) – Live Chat & Discord Support | Clothing Brand • 𝗣𝗼𝗽𝗦𝗼𝗰𝗸𝗲𝘁𝘀 (𝗨𝗦𝗔) – Live Chat & Discord Support | Tech Accessories • 𝗣𝗶𝗺𝗮𝘅 (𝗚𝗹𝗼𝗯𝗮𝗹) – Live Chat & Discord Support | Gaming & Technology In live chat roles, I provided real-time assistance, resolved pre- and post-purchase inquiries, handled complaints with calm professionalism, reduced escalations, and helped improve overall customer satisfaction and conversion rates. 𝗚𝗹𝗼𝗯𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗔𝗰𝗿𝗼𝘀𝘀 𝗠𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗟𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀: I use tools like ChatGPT, DeepL, and Google Translate to support customers in German, Dutch, French, Swedish, Spanish, Italian, Portuguese, Arabic, and Russian — ensuring every customer feels understood, respected, and valued. 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗧𝗼 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲: • Available 24/7, including weekends and holidays • Calm and clear communication, even under pressure • Strong Shopify expertise — from order management to chargebacks • Fast turnaround with detailed follow-through • Focused on long-term partnerships and customer trust I treat every customer interaction as an opportunity to protect your brand, strengthen relationships, and deliver a seamless support experience. If you value reliable support and satisfied customers, I’m ready to step in and help. Let’s discuss how I can support your business. 𝗕𝗲𝘀𝘁 𝗥𝗲𝗴𝗮𝗿𝗱𝘀, 𝗘𝗵𝘁𝗶𝘀𝗵𝗮𝗺 𝗠𝗲𝗵𝗺𝗼𝗼𝗱

I am an experienced and versatile professional seeking an opportunity to use my extensive background in customer service and virtual assistance. Here's a summary of my skills and experience: - 5 years of experience in E-Commerce and Technical Support - Professional handling of customer inquiries through different channels - Order processing, cancellations, refunds, etc. - Creating and updating macros - Customer review management - Managing feedback and improvements for products, policies, and processes - Responding to chargeback in Shopify - Admin works with management such as reporting, scheduling, etc, - Resolving order disputes 🛍️💻✨ Expertise in Shopify e-commerce dropshipping! 🚀 Using tools like Gorgias, Zendesk, Gmail, Kijiji, Facebook Marketplace, Helpdesk, Recharge, Shipsurance, Reusely, and more! 📧📞🛠️ Whether you're looking for assistance with daily tasks, need support in managing customer interactions, or require precise data entry, I'm here to help. Let's collaborate to take your business to the next level!

Experienced Virtual Assistant and Customer Support Agent Specializing in Dropshipping and E-commerce I offer tailored solutions including exceptional customer service and expertise in administrative tasks such as email management, calendar scheduling, and online research. Additionally, I specialize in managing PayPal disputes, chargeback resolutions, and Facebook ad campaigns to drive growth and efficiency for your business. 💼 Proficient in: Freshdesk, ClickUp, Google Suite, ChatGPT, Zoom, Instagram, Facebook, CapCut, Canva, Trello, Slack, Veed.io, Elevenlabs, PayPal Dispute Management, Chargeback Resolution, Facebook Ads Manager, etc. 🔊 Strong communicator, adaptable, and resourceful with leadership skills. Services Offered: 💳 PayPal Dispute Management & Chargeback Resolution 👩‍💼 Exceptional Customer Service 📈 Facebook Ad Campaign Management 🎬 Basic Photo and Video Editing Using Canva and CapCut 📦 Order Management & Tracking 🎨 Development of Compelling Ad Creatives for Effective Campaigns 📊 Inventory Management 🔍 Product Research & Listing 📱 Social Media Support 📧 Email Support 📂 Data Entry & Organization 🚀 Let's chat about how I can sprinkle some efficiency into your daily tasks and elevate your business! 🚀

Do you need a reliable expert to manage and grow your Shopify store? With 10+ years of experience in Shopify, eCommerce management, and virtual assistance, I help business owners streamline operations, improve customer experience, and scale their online stores efficiently. I’ve worked with premium clients for over a decade, supporting startups and established brands in building and managing successful eCommerce businesses. From product uploads to customer support and fulfillment, I handle the day-to-day operations so you can focus on growth. I’m known for being dependable, detail-oriented, and easy to work with. I follow instructions precisely, require minimal supervision, and consistently deliver high-quality results. What I Can Do for You Shopify & eCommerce Management Shopify store management Inventory and order management Store maintenance and updates Order Processing & Fulfillment Order fulfillment via ShipStation & ShipBob Dropshipping (AliExpress and other suppliers) Returns, refunds, and tracking management Customer Support Email and chat support via Zendesk, Gorgias, and Freshdesk Handling inquiries, complaints, and disputes professionally Social media message and comment moderation (Facebook & Instagram) Virtual Assistant & Admin Support Data entry and CRM management Google Workspace (Docs, Sheets, Drive) Inbox and task management (Outlook, Slack, Todoist) Why Work With Me? 10+ years of hands-on eCommerce experience Strong background in Shopify and operations management Excellent written and verbal English communication Reliable, organized, and proactive Able to work independently with minimal supervision Tools & Platforms Shopify | ShipStation | ShipBob | Zendesk | Gorgias | Freshdesk | Slack | Outlook | Todoist | Canva | ChatGPT | DeepL | AliExpress

Hi, I’m Lailanie, a highly experienced Virtual Assistant with over 5,000 billed hours on Upwork, more than nine years of freelancing experience and 11 years in the call center industry. My professional background includes working with leading organizations such as JPMorgan Chase & Co. and American Express, where I developed strong skills in customer service, communication, and operational efficiency. As a freelancer, I have supported eCommerce brands and entrepreneurs with customer service, order management, dispute resolution, content creation, and day-to-day business operations. I am known for being dependable, proactive, and committed to treating each client’s business as if it were my own. Core Expertise: Customer Support (Phone, Email, and Live Chat) Client Success and Account Management Shopify and eCommerce Operations Chargeback and PayPal Dispute Resolution Order Fulfillment and Product Listing Content Writing and Social Media Management Photo and Video Editing Invoicing and Administrative Support Tools and Platforms: Shopify, BigCommerce, Magento, and WordPress Zendesk, Freshdesk, Intercom, and Tidio Slack, Trello, Asana, and Todoist Canva and GoHighLevel QuickBooks and Xero Stripe and PayPal I am always eager to learn new systems and processes to better support my clients. My goal is not only to complete tasks efficiently but also to help businesses improve operations, enhance customer satisfaction, and grow sustainably. I am currently open to opportunities in Customer Support, eCommerce Operations, and Virtual Assistance.

Customer success isn't just about solving problems. It's about building relationships that keep customers engaged, loyal, and confident in your business. Hi, I’m Sandra, a Customer Success Specialist with over 5 years of experience helping businesses deliver exceptional customer experiences while building lasting client relationships. I take a proactive, solution-driven approach to every interaction, ensuring customers feel supported, valued, and set up for success. Whether I'm managing customer accounts, resolving complex issues, onboarding new clients, or providing seamless support across phone, chat, and email, my goal is always the same: to create positive experiences that strengthen customer trust and contribute to long-term business growth. Here's how I can support your business: ✔ Customer Success & Customer Retention ✔ Client Relationship & Account Management ✔ Customer Onboarding & Education ✔ Email, Chat & Phone Support ✔ Customer Experience (CX) Strategy ✔ CRM Management ✔ Customer Escalation Resolution ✔ Executive & Operations Support ✔ Calendar & Inbox Management ✔ Documentation & Process Improvement What I bring to every team: ✔ Exceptional written and verbal communication ✔ Empathy and active listening ✔ Strong problem-solving skills ✔ Attention to detail ✔ Time management and organisation ✔ Ownership and accountability ✔ Adaptability in fast-paced environments I am proficient in using a wide array of platforms like Slack, Intercom, Zendesk, Helpdesk, Zoho, Trello, Sprout, Asana, and more to streamline processes, enhance team productivity, and elevate client satisfaction. My goal is to help you achieve 100% customer satisfaction by fostering efficient and effective customer interactions that build lasting loyalty. Whether you're looking for someone to improve customer retention, manage strategic client relationships, streamline support operations, or provide world-class customer experiences, I'm committed to becoming an extension of your team and delivering measurable results. I don't believe in simply "getting through tickets." I believe in creating customer experiences that strengthen your brand, improve loyalty, and contribute to business growth. If you're looking for a reliable, proactive, and customer-focused professional who genuinely cares about your customers' success, I'd love to connect and discuss how I can support your business.

🏆 𝐍𝐞𝐰 𝐭𝐨 𝐔𝐩𝐰𝐨𝐫𝐤, 𝐒𝐞𝐚𝐬𝐨𝐧𝐞𝐝 𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 | 🏆𝟲+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 | 🏆 $𝟏𝟎𝟎𝐊+ 𝐢𝐧 𝐂𝐚𝐫𝐞𝐞𝐫 𝐄𝐚𝐫𝐧𝐢𝐧𝐠𝐬 | 🏆 𝟏𝟓𝟎𝟎𝟎+ 𝐇𝐨𝐮𝐫𝐬 𝐂𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 | 🏆 𝐂𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐝 𝐭𝐨 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 & 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 | Stop losing money to chargebacks — work with a trusted eCommerce support expert. I will help you win disputes, retain customers & provide 24/7 live support across industries. 𝟕𝟎–𝟖𝟎% 𝐰𝐢𝐧 𝐫𝐚𝐭𝐞. 🔥 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬: ✔ 24/7 Customer Support & Live Chat Management ✔ Chargeback Handling (70–80% Win Rate*) ✔ Fast, Professional & Conversion-Focused Communication ✔ Real-Time Support via Leading Helpdesk Tools *𝘙𝘦𝘴𝘶𝘭𝘵𝘴 𝘷𝘢𝘳𝘺 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘴𝘵𝘰𝘳𝘦, 𝘱𝘳𝘰𝘥𝘶𝘤𝘵, 𝘢𝘯𝘥 𝘤𝘢𝘴𝘦 𝘲𝘶𝘢𝘭𝘪𝘵𝘺. 🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 • Product listing & inventory management • Order processing, fulfillment & tracking • Refunds, returns & exchanges handling • Payment issue resolution • Coordination with suppliers & logistics teams 💳 𝐂𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤 & 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 • Investigating disputes & fraud cases • Writing strong, evidence-based responses • Reducing dispute rates with proactive strategies • Working with Stripe, PayPal & Shopify systems ❤️ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 & 𝐆𝐫𝐨𝐰𝐭𝐡 • Conflict resolution & problem-solving • Upselling & customer loyalty strategies • Personalized support that builds long-term trust 🧰 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 Helpdesk & Live Chat: Zendesk | Gorgias | Intercom | LiveChat | Tawk.to | Freshchat | Drift CRM & Workflow Tools: Trello | HubSpot | ClickUp (𝘈𝘭𝘸𝘢𝘺𝘴 𝘰𝘱𝘦𝘯 𝘵𝘰 𝘢𝘥𝘢𝘱𝘵𝘪𝘯𝘨 𝘵𝘰 𝘺𝘰𝘶𝘳 𝘴𝘺𝘴𝘵𝘦𝘮) 🎯 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞: ✅ Fast response & reliable communication ✅ Detail-oriented & highly organized ✅ Focused on results, not just replies ✅ Dedicated to long-term collaboration 📩 𝐋𝐞𝐭’𝐬 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫 If you're looking for someone who can handle your customers like a pro and protect your revenue from chargebacks, I’m ready to help. Send me a message — let’s discuss your project! Best Shuvo Arafi

Thank you for viewing my profile! Here are the reasons why you should consider me for your projects: I am an expert Customer Service Manager: ⭐️Handling Support Tickets and emails using the following tools/platforms: ✅Gorgias ✅Zendesk ✅Freshdesk ✅Helpscout ✅Outlook ✅Groove ✅Desk.com ✅Gmail ✅Kayako ✅Ionos ✅Roundcube ✅KustomerApp ✅Twilio.io App ✅Etsy ✅Intercom ⭐️eCommerce and Dropshipping Store Management such as following up with Suppliers, handling refunds and reshipments, disputes or chargebacks via Stripe, Shopify, and PayPal, and overriding products ⭐️ Social Media Handling: Facebook, Instagram, Twitter (Posting, Browsing, and Searching E.G. Facebook, moderating comments and reviews, etc...) I also do Shopify Order Fulfillment using the following tools/Shopify App: ✅Oberlo ✅Dropified ✅Return Rabbit ✅Shipbob ✅Whiplash ✅Global-E ✅Amazon Seller Central ✅Ali Express ✅Shopify Order export to supplier and Dropshipping VIA Massfulfill app ✅CJ Dropshipping order processing and sourcing ✅Starshipit I have experience with the following tools: ⭐️Woocommerce platform ⭐️ Notion ⭐️ Magento ⭐️Zoho ⭐️CELERY ⭐️Gooten ⭐️Printful ⭐️Printify ⭐️ClickUp App ⭐️Backerkit, Kickstarter and Shipfusion ⭐️Google Drive (Spreadsheet, Docs) ⭐️Stitch Labs ⭐️Asana, Trello, Dropbox, Team Viewer, AgoraPulse ⭐️Mailchimp ⭐️eBay ⭐️Canva ⭐️Monday.com ⭐️Asana.com ⭐️Airtable ⭐️Freshbooks ⭐️Youli ⭐️Transportation management system - GroundCloud ⭐️Enterprise Resource Planning system - (FedEx) - Ground Metrx ✅CRMs : ⭐️Kajabi ⭐️lessannoying CRM ⭐️Zoho CRM ⭐️Salesforce ⭐️Podio ⭐️Pipedrive ⭐️Skio ⭐️Passion.io ⭐️Investment Dominator ⭐️ Extensive (Former Skubana) Other skills and services I offer: ⭐️ LineHaul Safety Officer ⭐️ Supply Chain Management ⭐️ Writing fiction stories, content, and scripts ⭐️NFT Games Discord moderator ⭐️Knowledge in Cryptocurrency ⭐️Facebook Ads ⭐️Shopify app configuration ⭐️Web / Product research ⭐️General Admin Work and data entry ⭐️Real Estate (Property Comparables) ⭐️Skip Tracing and other admin duties for real estate (posting ads, managing and posting to FB and Twitter, researching) ⭐️Phone handling - Inbound/Outbound Customer service ⭐️Collections ⭐️Lead Generation and Appointment setting ⭐️ Quality Assurance ⭐️Proficient in using ChatGPT for research and content generation ⭐️Team Handling - I am well experienced in handling people and capable of managing and training a team. I am flexible, open to changes, and highly trainable. I love communicating with other people, I am hardworking and I always make sure to provide the best support to everyone I will ever work with.

I am a highly experienced Customer Support and Operations professional with over 14 years of hands on experience across eCommerce, SaaS, logistics, and digital operations. My background spans customer service, chargeback and dispute management, operations leadership, recruitment, and process optimisation, allowing me to support businesses not just at the inbox level but across the full customer lifecycle. I’ve progressed from frontline support roles to senior positions including Customer Support Manager, Operations Manager, Recruitment Manager, and Project Manager. This has given me a strong understanding of how customer experience, systems, logistics, and internal workflows connect and impact revenue, retention, and brand reputation. Core Expertise Customer Support & Operations • End to end email, phone, and live chat support • Inbox organisation, workflow optimisation, and response time reduction • Escalation handling and complex case resolution • SOP creation and documentation for customer service teams Chargeback & Dispute Specialist • Hands on management of chargebacks and disputes across Shopify, Stripe, PayPal, Klarna, Clearpay, Ebanx, Mollie, and Afterpay • Dispute prevention strategies through accurate communication and policy aligned resolutions • Evidence preparation, response drafting, and win rate improvement Trustpilot & Reputation Management • Trustpilot review monitoring and response management • Strategies to improve review quality and increase 5 star ratings • Handling negative feedback professionally to protect brand credibility Ecommerce & Technical Skills • Shopify admin management and theme updates • Full product upload lifecycle from setup to launch • Order, inventory, and logistics coordination • Helpdesk and CRM setup including Gorgias, Zendesk, Freshdesk, Intercom, and similar platforms Management & Leadership • Team leadership and performance management • Payroll coordination and scheduling • Recruitment, hiring, and onboarding • Cross functional collaboration with marketing, logistics, and development teams Tools & Platforms Shopify, WooCommerce, Amazon, Etsy, Bol(dot)com Gorgias, Zendesk, Freshdesk, Intercom Asana, Trello, Monday(dot)com, Jira Aircall, ShipStation, ERP systems, Salesforce What I Bring to Your Business I don’t just respond to tickets. I take ownership of problems, improve systems, reduce disputes, and help businesses scale customer support without sacrificing quality. I am detail oriented, reliable, and proactive, with a strong ability to work independently while aligning closely with business goals. If you’re looking for someone who can manage customer support professionally, protect revenue through strong dispute handling, improve public reviews, and help your operations run smoothly, I would be happy to discuss how I can support your business.