⭐️ Reliable support for founders who don’t want to babysit! I’m proud of the relationships I’ve built with my clients and the trust they’ve placed in me over the years. If you’re reviewing my profile, I hope you’ll look at the complete picture, including the 5-star feedback that reflect the quality of my work. I’d love the opportunity to earn your trust and become a valuable part of your team. Growing an e-commerce business is already demanding. My goal is to make your day a little easier by taking customer support and day-to-day operations off your plate, so you can focus on growing your business. For over 5 years, I've supported international Shopify and e-commerce brands across customer support, operations, TikTok Shop, affiliate programs, creator outreach, dropshipping, community management, and social listening. I enjoy bringing structure to fast-moving businesses by keeping operations organized, customers supported, and daily tasks moving forward. Here's how I can help: • Shopify Order Management • Email, Live Chat & Social Media Customer Support • Gorgias, Re:amaze, Zendesk, Freshdesk & Help Scout • Returns, Refunds & Shipping Resolution • TikTok Shop Seller Center & Customer Support • Affiliate Program Support & Creator Outreach • Community Management & Review Monitoring • Social Listening & Customer Insights • Reporting & Administrative Support • Workflow & Process Improvement One thing clients appreciate about working with me is that I don't wait to be told every little thing. I take ownership of my work, communicate clearly, stay organized, and look for ways to improve processes whenever I can. Whether it's handling customer conversations, coordinating with creators, managing operations, or identifying recurring customer concerns, I enjoy being someone my clients can rely on. I've worked with Shopify, TikTok Shop, Gorgias, Re:amaze, Zendesk, Freshdesk, Help Scout, Meta Business Suite, Google Workspace, Klaviyo, and various dropshipping platforms. I'm quick to learn new systems and comfortable working independently with minimal supervision. If you're looking for someone dependable who can support your customers, keep operations running smoothly, and become a trusted part of your team, I'd love to connect. ⭐️ Tools & Platforms Zohodesk Salesforce Shopify Gorgias Re:amaze Front Helpscout ShipBob Recharge Seal / subscription platforms Google Workspace Slack Seal Discord Shipstation zendesk Asana Rise.ai

I am a highly experienced Customer Support and Operations professional with over 14 years of hands on experience across eCommerce, SaaS, logistics, and digital operations. My background spans customer service, chargeback and dispute management, operations leadership, recruitment, and process optimisation, allowing me to support businesses not just at the inbox level but across the full customer lifecycle. I’ve progressed from frontline support roles to senior positions including Customer Support Manager, Operations Manager, Recruitment Manager, and Project Manager. This has given me a strong understanding of how customer experience, systems, logistics, and internal workflows connect and impact revenue, retention, and brand reputation. Core Expertise Customer Support & Operations • End to end email, phone, and live chat support • Inbox organisation, workflow optimisation, and response time reduction • Escalation handling and complex case resolution • SOP creation and documentation for customer service teams Chargeback & Dispute Specialist • Hands on management of chargebacks and disputes across Shopify, Stripe, PayPal, Klarna, Clearpay, Ebanx, Mollie, and Afterpay • Dispute prevention strategies through accurate communication and policy aligned resolutions • Evidence preparation, response drafting, and win rate improvement Trustpilot & Reputation Management • Trustpilot review monitoring and response management • Strategies to improve review quality and increase 5 star ratings • Handling negative feedback professionally to protect brand credibility Ecommerce & Technical Skills • Shopify admin management and theme updates • Full product upload lifecycle from setup to launch • Order, inventory, and logistics coordination • Helpdesk and CRM setup including Gorgias, Zendesk, Freshdesk, Intercom, and similar platforms Management & Leadership • Team leadership and performance management • Payroll coordination and scheduling • Recruitment, hiring, and onboarding • Cross functional collaboration with marketing, logistics, and development teams Tools & Platforms Shopify, WooCommerce, Amazon, Etsy, Bol(dot)com Gorgias, Zendesk, Freshdesk, Intercom Asana, Trello, Monday(dot)com, Jira Aircall, ShipStation, ERP systems, Salesforce What I Bring to Your Business I don’t just respond to tickets. I take ownership of problems, improve systems, reduce disputes, and help businesses scale customer support without sacrificing quality. I am detail oriented, reliable, and proactive, with a strong ability to work independently while aligning closely with business goals. If you’re looking for someone who can manage customer support professionally, protect revenue through strong dispute handling, improve public reviews, and help your operations run smoothly, I would be happy to discuss how I can support your business.

I’m a detail-oriented Customer Experience & Operations Support Specialist with a strong background in customer communication, eCommerce product management, and virtual assistance. I help businesses build trust with their customers through clear communication, organized processes, and well-presented product information. Over the years, I’ve helped brands build better customer experiences by handling inquiries, maintaining online stores, creating detailed product content, and optimizing daily workflows for smoother operations. What I bring: - Strong communication and problem-solving skills, managing customer chats, emails, and help desk inquiries with empathy and efficiency to deliver fast, positive resolutions. - Experience creating product pages, FAQs, etc. - Process & Operations Support – I manage orders, supplier communication, and workflows to maintain efficient and seamless operations. - Proficiency in tools like Zendesk, Zoho, Shopify, and other tools for customer service and operations. If you’re looking for a reliable, detail-oriented support professional who can handle customer relations and assist with operations coordination seamlessly, I’d love to help your business run smoothly and your customers stay happy.

Experienced Virtual Assistant and Customer Support Agent Specializing in Dropshipping and E-commerce I offer tailored solutions including exceptional customer service and expertise in administrative tasks such as email management, calendar scheduling, and online research. Additionally, I specialize in managing PayPal disputes, chargeback resolutions, and Facebook ad campaigns to drive growth and efficiency for your business. 💼 Proficient in: Freshdesk, ClickUp, Google Suite, ChatGPT, Zoom, Instagram, Facebook, CapCut, Canva, Trello, Slack, Veed.io, Elevenlabs, PayPal Dispute Management, Chargeback Resolution, Facebook Ads Manager, etc. 🔊 Strong communicator, adaptable, and resourceful with leadership skills. Services Offered: 💳 PayPal Dispute Management & Chargeback Resolution 👩‍💼 Exceptional Customer Service 📈 Facebook Ad Campaign Management 🎬 Basic Photo and Video Editing Using Canva and CapCut 📦 Order Management & Tracking 🎨 Development of Compelling Ad Creatives for Effective Campaigns 📊 Inventory Management 🔍 Product Research & Listing 📱 Social Media Support 📧 Email Support 📂 Data Entry & Organization 🚀 Let's chat about how I can sprinkle some efficiency into your daily tasks and elevate your business! 🚀

Are you're looking for a Customer Support Specialist who doesn't just reply to customers but truly understands how to build loyalty, minimize workload, and protect your business, you're in the right place. With 5+ years of experience in Customer Service, I specialize in handling email, live chat support, and managing overall admin tasks for E-commerce/Drop Shipping brands. My expertise goes beyond just responding to tickets, I focus on providing strategic solutions that enhance customer satisfaction while aligning with company policies. 🔹 How I Can Help Your Business: ✔Retention Focused and Efficient Support ✔Business Policy Protection ✔ Customer Email & Chat Support ✔ Order Processing & Dispute Resolution ✔ Escalation Management ✔ Managing Social Media ✔ Managing Shopify & PayPal Disputes ✔ Data Entry & Admin Tasks ✔ Proactive Support 🔹 Tools I’m Proficient In: Gorgias | Zendesk | Freshdesk | Shopify | Salesforce | PayPal Business | Meta | Live Agent | Slack | Google Workspace | Microsoft Apps | Pro6 🔹Why Hire Me? 📍I don’t just provide customer support, I take ownership of your customer experience, ensuring every interaction strengthens your brand and drives long-term success. My approach is not just about solving problems but finding opportunities to enhance customer satisfaction, improve workflows, and protect your business. 📍I believe in mutual success when your business thrives, so do I. That’s why I’m committed to delivering high-quality service, helping you minimize workload, retain customers, and scale your operations seamlessly. ✅ Available for full-time, part-time, or project-based work ✅ Fast learner & adaptable to new tools/systems ✅ Committed to maintaining high response rates and quality service Thank you for visiting my profile. I am available to jump on a call at any time so we can discuss how to elevate your customer experience and reduce operational stress.

"Stop gambling with your China supply chain."Finding a factory in China is easy; ensuring that factory delivers exactly what you engineered—without cutting corners on material grades or precision tolerances—is where most international businesses fail.I bridge the technical and cultural gap between Western engineering standards and Chinese manufacturing reality. My background isn't just in "buying"—it's in Risk Management and Information Systems. Why work with me?7 Years of US Immersion: Having lived in the US for 7 years (High School + Penn State), I communicate with native-level fluency and understand the professional expectations of Western stakeholders.Top-Tier Education: I hold a B.S. in Risk Management from Penn State and an MSc in Information Systems Management from HKUST. Industrial Expertise: I have hands-on experience in the B2B export of hydraulic equipment and precision machinery, focusing on technical specs and quality auditing.E-commerce Provenance: As the founder of LumoPetShop (Shopify), I understand the nuances of niche sourcing, branding, and global logistics.Professional Rigor: My analytical skills are sharpened by internships at Ernst & Young (EY) and Privex Capital, where I conducted deep-dive market research and acquisition evaluations. What I offer:Technical Sourcing & Vetting: Specializing in complex mechanical parts, hydraulics, and high-margin niche hobbyist gear.Factory Risk Audits: Deep-dive evaluations that go beyond surface-level "Gold Supplier" badges to verify actual production data.Supply Chain Operations: Helping startups and SMEs build resilient, transparent, and data-driven procurement systems in China. I don't just find suppliers; I engineer Procurement Certainty.Click the "Invite" button, and let’s discuss how to safeguard your next production batch.

🏆 𝐍𝐞𝐰 𝐭𝐨 𝐔𝐩𝐰𝐨𝐫𝐤, 𝐒𝐞𝐚𝐬𝐨𝐧𝐞𝐝 𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 | 🏆𝟲+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 | 🏆 $𝟏𝟎𝟎𝐊+ 𝐢𝐧 𝐂𝐚𝐫𝐞𝐞𝐫 𝐄𝐚𝐫𝐧𝐢𝐧𝐠𝐬 | 🏆 𝟏𝟓𝟎𝟎𝟎+ 𝐇𝐨𝐮𝐫𝐬 𝐂𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 | 🏆 𝐂𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐝 𝐭𝐨 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 & 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 | Stop losing money to chargebacks — work with a trusted eCommerce support expert. I will help you win disputes, retain customers & provide 24/7 live support across industries. 𝟕𝟎–𝟖𝟎% 𝐰𝐢𝐧 𝐫𝐚𝐭𝐞. 🔥 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬: ✔ 24/7 Customer Support & Live Chat Management ✔ Chargeback Handling (70–80% Win Rate*) ✔ Fast, Professional & Conversion-Focused Communication ✔ Real-Time Support via Leading Helpdesk Tools *𝘙𝘦𝘴𝘶𝘭𝘵𝘴 𝘷𝘢𝘳𝘺 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘴𝘵𝘰𝘳𝘦, 𝘱𝘳𝘰𝘥𝘶𝘤𝘵, 𝘢𝘯𝘥 𝘤𝘢𝘴𝘦 𝘲𝘶𝘢𝘭𝘪𝘵𝘺. 🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 • Product listing & inventory management • Order processing, fulfillment & tracking • Refunds, returns & exchanges handling • Payment issue resolution • Coordination with suppliers & logistics teams 💳 𝐂𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤 & 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 • Investigating disputes & fraud cases • Writing strong, evidence-based responses • Reducing dispute rates with proactive strategies • Working with Stripe, PayPal & Shopify systems ❤️ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 & 𝐆𝐫𝐨𝐰𝐭𝐡 • Conflict resolution & problem-solving • Upselling & customer loyalty strategies • Personalized support that builds long-term trust 🧰 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 Helpdesk & Live Chat: Zendesk | Gorgias | Intercom | LiveChat | Tawk.to | Freshchat | Drift CRM & Workflow Tools: Trello | HubSpot | ClickUp (𝘈𝘭𝘸𝘢𝘺𝘴 𝘰𝘱𝘦𝘯 𝘵𝘰 𝘢𝘥𝘢𝘱𝘵𝘪𝘯𝘨 𝘵𝘰 𝘺𝘰𝘶𝘳 𝘴𝘺𝘴𝘵𝘦𝘮) 🎯 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞: ✅ Fast response & reliable communication ✅ Detail-oriented & highly organized ✅ Focused on results, not just replies ✅ Dedicated to long-term collaboration 📩 𝐋𝐞𝐭’𝐬 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫 If you're looking for someone who can handle your customers like a pro and protect your revenue from chargebacks, I’m ready to help. Send me a message — let’s discuss your project! Best Shuvo Arafi

Struggling with time-consuming tasks that divert your focus from your core business activities? Let's connect and I'll help you out! 📌Shopify 📌Google Apps 📌Real estate VA 📌Customer Service Representative 📌Basic Wordpress I'm Keisha, an experienced Shopify Store Assistant and a Real Estate VA with a background in some POD platforms, basic WordPress, Canva, and Google Apps. Gained 2years experience handling POD shopify store and 1year in an Ecomm General store. I basically help business owners optimize their stores virtually and help lift the sales up in the way I know.

Hi everyone, I am a freelance sourcing specialist, purchaser, communicator, and negotiator who works with various companies globally. I have 6 years of experiences in Chinese product sourcing, purchasing, drop-shipping, managing shipping, and logistics. My team and I are working closely in project management from A-Z, from source to contract, definitely capable and responsible to manage your whole order process smoothly. - Search new suppliers based on required product and customer needs. - Inquiry and price negotiation. - Supplier evaluation and selection. - Sample ordering and inspection. - Place orders and monitor production progress. - Final inspection of goods. - Coordinate the logistics progress according to mutual time agreement. Other side services I can assist with are: A) Translation, Transcription, Interpretation, and Proofreading: - English - Chinese - English - Malay - Chinese - Malay B) Sales and Marketing: - Digital marketing - Email marketing - Telemarketing - Appointment setting Looking for more opportunities here to grow and work along with great clients. Thank you

★Are you a business owner, an employee, a student or simply just any human being who is seeking & searching for solutions in your business? ★ Are you one of those who is constantly bugged & feels that there is more to what your current situation is, be it in your business, career, health, family life, etc. Frustrated & anxious daily with the problems & struggles in life & haunted with the unending feeling that something is always missing & never feel satisfied or never feel peace. ★ Let me help you determine that "GAP" on where you are now to where you want to be. ★ Together let us discover how I may fit in your need (it may be in the area of product sourcing or in internet marketing) & SOLVE your nagging problem ★ Looking forward for an opportunity as we journey together towards a highly PROFITABLE & SUCCESSFUL business. ✪ How Can I Help YOU? Take Action NOW and connect with me here