I help Ecommerce, Shopify, Dropshipping, Digital Product, and Online Service businesses build, scale, and optimize customer support and dispute management systems that reduce refunds, prevent chargebacks, improve retention, and protect revenue. With 15+ years of experience in customer service leadership, backend operations, and team management, I specialize in building full customer support departments from the ground up, including hiring, training, SOP creation, workflow automation, QA systems, KPI dashboards, and AI integration. Gorgias, Zendesk, Freshdesk Automation and Optimization Expert My expertise includes: • Customer Support Team Building & Leadership • SOP Development & Workflow Design • AI-Powered Automation Systems • Refund Reduction Strategies • PayPal & Stripe Dispute Management • Chargeback Prevention & Resolution • Customer Retention Systems • Shopify Order Management • Product Research & Listing • Escalation Handling I don’t just manage support teams I create scalable systems that improve operational efficiency, customer satisfaction, and long-term business growth. AI Tools: -ChatGPT -Claude -Manus -Heygen -Lovable Platforms & Systems Expertise: 📌 Customer Service Channel ✦ Phone ✦ Email ✦ Live Chat 📌Tools ✦ Genesys, ✦ Freshdesk ✦ Zendesk ✦ Gorgias ✦ Groove ✦ Intercom ✦ MS Outlook ✦ MS Teams ✦ Slack ✦ Discord ✦ ClickUp ✦ Asana ✦ Airtable ✦ Zap ✦ Google Workspace ✦ MS Office ✦ Canva ✦ Front App ✦ Retool ✦ Notion ✦ Send A Tradie (SAT) ✦ Monday. com ✦ Call Tracking Metrics ✦ Go High Level 💻DISPUTE MANAGEMENT 💻 ✦ Stripe ✦ Paypal ✦ Shopify 📌E-Commerce Platforms ✦ ClickBank ✦ Digistore ✦ Shopify 💻Products 💻 ✦ Digital Products ✦ Shopify Store I Drop Shipping ✦ Garage Doors Repair I Locksmith If you need an experienced operations leader who understands both customer experience and backend systems, I can help you build structured, scalable support operations that drive growth and protect your revenue.

🌟 Top-Rated Plus Shopify Expert - Shopify Dropshipping Store - Shopify Developer 🌟 Welcome to my profile let start with my previous client reviews Muhammad has deep knowledge of the dropshipping industry. His insights on product selection, market trends, and marketing strategies helped me make better decisions and significantly boost my sales.” ~ Ifeyour Jerry Ugbechie Working with MuhammadAwal was a game-changer for my e-commerce business. His mastery of Shopify and dedication to client satisfaction made the entire process seamless. My store now reflects professionalism and style, all thanks to his exceptional work ~ Elvita Forbes "Awwal is an exceptional Shopify specialist who has been instrumental in the success of my online business. Their expertise in Shopify is truly remarkable, and their knowledge has been invaluable in helping me navigate the complexities of e-commerce. ~ Herman Nilsen Hi Muhammadawwal Ajikobi is here, a 𝐓𝐨𝐩-𝐑𝐚𝐭𝐞𝐝 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 | 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐏𝐥𝐮𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 | 𝐰𝐢𝐭𝐡 𝟓+ 𝐲𝐞𝐚𝐫𝐬 of experience. As a Shopify Plus & 𝐏𝐫𝐞𝐦𝐢𝐞𝐫 𝐏𝐚𝐫𝐭𝐧𝐞𝐫, Proven expertise working with 7-9 figure drop shipping store, Fashion, Beauty & Cosmetics, Supplement, Apparel, Personal Care, Health Care, Pet Care, Consumer Goods & Electronics brands focused on performance, UX, and growth. I don’t just build Shopify stores — I help you create a profitable dropshipping business from the ground up using strategies that are working right now. 🚀 What I Do Best: I specialize in building high-converting Shopify dropshipping stores designed to: Attract the right audience Build trust instantly Turn visitors into paying customers ✅ Here are the following Top Notch Services that I deliver: ➤ Shopify Store Setup ➤ Complete Shopify Store Setup (A–Z) ➤ Custom Store Development & Branding ➤ Premium & Responsive Theme Customization ➤ Homepage, Product Page & Collection Page Design ➤ Product Listing, Research & Management ➤ SEO-optimized Product Descriptions ➤ Manual & Bulk Product Uploading (CSV) ➤ Winning Dropshipping Product Research ➤ High-Converting Shopify Dropshipping Store Creation ➤ Shopify Dropshipping Automation Setup (DSers, AutoDS, CJ Dropshipping) ➤ Product Sourcing from AliExpress, CJ, Zendrop & Private Suppliers ➤ Product Page Optimization for Dropshipping Sales ➤ Shopify Dropshipping Funnel Setup (Upsells, Cross-sells, Bundles) ➤ Conversion Rate Optimization for Dropshipping Stores ➤ Image Editing, GIF Creation & Store Content Optimization ➤ Store Inventory Setup & Management ➤ Shopify App Installation & Configuration ➤ Social Media & Third-Party Integration ➤ Bug Fixing, Store Optimization & Speed Enhancement ➤ Migration & Advanced Features ➤ Migration from WooCommerce, Wix, BigCommerce → Shopify ➤ Checkout Setup & Customization (High Conversion Focus) ➤ Shopify Section & Theme Upgrades ⭐ Why Work With Me ⭐ Proven experience helping Shopify stores reach $10K+ monthly revenue ⭐ 500+ successful Shopify store setups and optimizations ⭐ Expert in Shopify Dropshipping & Development ⭐ High-converting, sales-focused store design ⭐ Fast delivery & 24/7 communication ⭐ Unlimited revisions until you’re satisfied ⭐ 100% focus on real results and business growth Please feel free to reach out with any questions regarding Shopify dropshipping stores or marketing services. I’m open to detailed discussions to understand your goals and provide tailored solutions that align with your business needs. If you're serious about building a high-converting Shopify store that drives real sales and long-term growth, let’s connect and make it happen. I’m ready to help you turn your ideas into a profitable online business. Shopify Designer | Shopify Developer | Shopify Theme | Shopify Speed Optimization | Shopify Theme Development | Shopify Store Setup | Shopify Theme Customization | Pixel-perfect Design From Figma | Convert Design from Figma | Shopify Theme Expert | Shopify Store Setup | Responsive Design | Responsive Web Design | Responsive Website Design | Responsive Shopify Stores | Shopify Expert | Shopify Product Listing | Shopify Inventory Management | Shopify Sales Channels | Shopify App Integration | Shopify Social Media Integration | Shopify SEO | Shopify Marketing Strategy | Product Catalog Management | Product Image Design | E-commerce Development | E-commerce Management | Technical Support | Technical Customer Service | Customer Support Agent | Live Chat Agent | VA for Shopify | Live Chat Customer Support Agent | Customer Service | Virtual Assistance | Virtual Assistant | Shopify Landing Pages | Shopify Funnel | Shopify Automation | Shopify Metafields | Shopify Bug Fixes | Shopify Optimization | Shopify International Stores | Ecommerce Development | HTML | CSS #ShopifyDeveloper #ShopifyExpert #ShopifyPlus #ShopifyWebDesign #ShopifyDesigner #ShopifyStore #ShopifyDevelopment #ShopifyCustomization #

Looking for a reliable and detail-oriented Virtual Assistant to manage and streamline your business operations? You’re in the right place. Hi, I’m Joyce — a Rockstar Virtual Assistant with nearly 4 years of experience supporting eCommerce and admin operations. I’m here to help you free up your time, stay organized, and ensure everything runs smoothly behind the scenes. I specialize in handling diverse administrative and customer service tasks while maintaining a high level of professionalism and efficiency. I take pride in delivering quality work, meeting deadlines, and making sure every client I work with is fully satisfied with the results. What I Offer: Customer Support & Admin Tasks: ✅ Customer Care (Email, Chat, Inbound/Outbound Calls) ✅ Order Processing & Tracking ✅ Calendar & Schedule Management ✅ Data Entry & Management ✅ Appointment Setting ✅ Online Research Shopify eCommerce Support: ✅ Product Listing & Optimization ✅ SEO-Friendly Product Descriptions ✅ Order Fulfillment & Issue Resolution ✅ Customer Service I'm a licensed professional teacher, which means I bring a strong focus on detail, communication, and structure in everything I do. I am goal-oriented and always completes the task. Feel free to contact me for an in-depth project conversation. Let’s chat about how I can contribute to your success! Let's delve into how my expertise can elevate your business. Appreciate your consideration.

I used to work recently for an ecom footwear brand as a customer service VA. - I answered Instagram DMs, deleted negative comments, and checked orders. I used to work with a Canada-based online clothing store as a customer service agent. - I answered emails and reached out to customers needing verification and additional details to ship their orders properly. - I worked with the Fulfillment Team to ensure on-time order processing and to provide efficient customer support. I used to work on a part-time basis for a New York-based clothing store client in customer service. - I answered customer emails through ZOHO, and I answered chats in Shopify and FB messenger too. - I send invoices if needed, edit orders and check FB comments I worked as a Customer Phone Ambassador for Upwork Global Inc. from Jul 12, 2021, to July 28, 2023. - I took inbound calls catering to Upwork clients and freelancers. - Make outbound calls to follow up on their tickets or misscalls. - I also worked on emails/tickets through Zendesk. I was hired as an Account manager/Phone/chat/email customer support/Customer service/purchasing by an Upwork client last October 15, 2019. - I ordered car parts from yards. - Do the follow-ups on my orders. - Input my order information on a Google Spreadsheet. I started working for Upwork as a Facebook Data Entry and Member Processing in July 2019 until now. - I vet the people who request to join their group. - Then enter their information into Google Spreadsheet. I worked for more than three years as a back-office customer support representative for one of the biggest retail stores in the US. I took the following tasks excellently: - E-mail/Phone support representative for a US retail store and a software company - Order placing, order status, order returns, and exchanges, order cancellations, account management, loyalty program, escalations, and complaints. You'll be amazed at how driven and hard-working I am! I am reliable, have a keen eye for details, and communicate well verbally and in writing. I am a team player but can work excellently with minimal supervision. I'm looking to build a career and am excited to embark on a journey with you! Thanks for reading! :)

I've been in the customer service industry for fourteen years, assisting U.S.-based customers. I've been in the Sales, Technical Support, Chat/Email Support, Telemarketing, E-commerce, Dropshipping, and Banking industries. I am knowledgeable in customer relations, customer service, admin jobs, web research, and account balancing. I enjoy talking to customers and helping them resolve their issues and concerns. My primary goal is to always resolve customer concerns effectively while ensuring a positive outcome for both the customer and the company, making sure they are satisfied with the service they receive. I hope you can give me a chance to prove my skills in your business/company. Thank you.

⭐⭐I'm someone who stays solution-focused. When I encounter a challenge, I take initiative, explore alternatives, and keep moving toward the desired outcome.⭐⭐ 👋 Hi! Call me Frey; a dedicated and results-driven Customer Service and Administrative Support Specialist with 9+ years of professional experience across eCommerce, logistics, SaaS, and startup companies. I’m passionate about helping businesses grow by delivering exceptional customer experiences, streamlining internal operations, and providing reliable, top-tier virtual support. Rather than waiting for circumstances to change, they take action and create momentum. 🏆 I’ve successfully handled multiple roles, from frontline agent to team manager, covering a wide range of tasks including customer service management, operations support, team training, CRM optimization, Shopify store management, and high-level admin assistance. Whether you're a solo founder, a growing eCommerce brand, or a busy executive, I bring the proactive mindset and precision you need to stay focused on what matters most. Highlight Feedback from Past Clients: 📌📌"Frhea is highly organized, and an excellent communicator, and I would strongly recommend her for assisting with customer service & operations management of online businesses - she's been a gem to our team!" 📌📌"Frhea is a wonderful person to work with. Very easy to communicate with and only needs instructions once to complete a task beyond expectations. A free-thinking freelancer who is bound to successfully fulfill any roles she applies for!" 🔧 What I Can Do for You: ✅ First Contact Resolution & Ticket Handling (Zendesk, Gorgias, Freshdesk, Intercom, Helpscout) ✅ Shopify & eCommerce Store Management (Listings, Product Uploads, Fulfillment, Dropshipping Tools) ✅ Executive Admin Support (Email/Calendar Management, SOP Development, Meeting Coordination) ✅ Team Management & Agent Training (Hiring, QA, Onboarding, Performance Coaching) ✅ Dispute/Refund Management, Conflict Resolution & Warranty Services ✅ Social Media Support (Scheduling, Post Creation via Canva, Customer Messaging) ✅ Lead Generation, Sales Support, and Appointment Setting ✅ Data Entry, Reporting, and KPI Tracking (Google Sheets, Excel, CRM Dashboards) ✅ CRM Tools: HubSpot, Zoho, Salesforce, ClickUp, Trello, Asana, Jira ✅ Order & Fulfillment Platforms: Shopify, ShipEdge, Oberlo, DSers, Dropified, AliExpress, Amazon, eBay ✅ Tech-savvy in file organization, form creation, and automation using Google Workspace & Microsoft 365 ✅ Virtual Assistant Services – dependable, well-organized, and responsive 💼 Industry Experience: 📦 Import & Export 🛒 eCommerce / Retail 💻 SaaS / Tech 🧴 Health & Wellness 🎨 Design & Creative Support 📱 Digital Marketing ✨ Why Work With Me? ✨ 🚀 I'm solution-oriented and committed to exceeding expectations. 🚀 I offer full accountability and take ownership of tasks from day one. 🚀 I’m highly adaptable, easy to work with, and always respect deadlines. 🚀 My goal is to make your life easier, your customers happier, and your operations smoother. If you’re looking for a long-term, reliable partner who can work independently, improve your systems, and deliver consistent value, let’s connect! 🤝 📬 Send me a message and let’s discuss how I can help you.

I am an expert in procurement & product development in China. I have more than 9 years of experience in sourcing & qualifying suppliers to best fit a project and ensure quality products are delivered on time. Expert in providing solutions for clients looking to develop, source, manufacture, and deliver quality products from China. My advantages: • Result-oriented, detailed-oriented, high efficiency, reliable, proactive, flexible and creative • Provide full transparency of projects • Experienced in full product ranges from simple to complex and customized products • Rich experience in supply chain management • Great negotiation skills to help with price/payment terms negotiation or dispute negotiation • Fluent in both oral and written English to make sure communication is efficient and no mis-understanding. I will assist you with the following services: • Supplier/product sourcing • Product develping • Sample collection and evaluation • Prices and payment terms negotiation • Factory audit/visit and report drafting • Order management with constant communication via phone, chat and emails with suppliers • Product inspection(s) • Logistics& shipment arrangement • Dropshipping/warehousing • Private label products bundle • Pacakge design if needed • Lab testing, compliances, certifications Thank you for taking a look at my profile. Look forward to working with you!

Top Rated Plus - Bilingual French and English Multichannel Customer Support, and Virtual Assistant. I help businesses retain customers, reduce churn, and scale operations through high-quality Customer Support and Virtual Assistance. With 7+ years of experience, I’ve worked with companies across France, Canada, USA, UK, Belgium, Germany, and Denmark, supporting SMEs, E-commerce, SaaS, and Service-based businesses. 🚀 What I can help you with: ✔️ Customer Support & Customer Success (French / English) ✔️ Email, Live Chat & Phone Support ✔️ E-commerce Support (Shopify, WooCommerce, Magento, Dropshipping) ✔️ Order processing, refunds, cancellations & chargebacks ✔️ Dispute management (Stripe & PayPal) ✔️ SaaS & Technical Support (Level 1–2) ✔️ Social Media Comment Moderation ✔️ Virtual Assistance & Administrative Support ✔️ Data Entry & CRM Management 🛠 Tools I use daily: Zendesk | Gorgias | Intercom | Freshdesk | HubSpot | Zoho | Trengo | Loop Shopify | Magento | WordPress | WooCommerce | RingCall | RingOver Google Workspace | Slack | ClickUp | Gmail | Microsoft Office 💡 Why clients choose me: 📍 Strong empathy & problem-solving skills 📍 Ability to turn angry customers into loyal ones 📍 Fast learner & highly adaptable 📍 Clear written & verbal communication 📍 Reliable, detail-oriented & deadline-driven 📍 Used to handling high-volume tickets & sensitive customers 📩 Available immediately | GMT+1 (easy overlap with EU & North America) Let’s discuss how I can add value to your business. --------------------------------------------------------------------------------------------------------------------- Spécialiste bilingue Français et Anglais en service client, support client et assistance virtuelle, avec +7 ans d’expérience auprès d’entreprises en Europe et en Amérique du Nord. J’accompagne les entreprises dans : ✔️ La gestion efficace du Service Après-Vente ✔️ Le support e-commerce et SaaS ✔️ La relation client multicanale (email, chat, téléphone) ✔️ La gestion des litiges, commandes et remboursements ✔️ L’assistance administrative et virtuelle Professionnel, empathique et orienté résultats, je contribue à améliorer la satisfaction client et l’image de marque. 📩 Disponible pour une collaboration sérieuse et durable.

🥇 8+ Years Working on Upwork 🏆 Jobs Successfully Done 💰 $57K+ Total Earnings 💼 72+ Total Jobs Completed ⏰ 5,812+ Total Hours Worked 👍 100% Job Success Score I'm a Virtual Assistant with Administrative Support, Virtual Assistance and VA Expertise. I help my clients as you build, maintain, and grow their businesses. I primarily work with entrepreneurs, small business owners, agencies, and brands. I've worked on various projects with various entrepreneurs, small business owners, agencies, and brands. I provide 100% quality service and satisfy clients with every project. I have a great passion for working as a freelancer, and I am always eager to learn the latest and most up-to-date materials. I give my best to improve my skills and work. Besides, I have strong communication and convincing skills to deal with consumers. My abilities to multitask & and stay organised make me an excellent candidate for this position. To add more, I have arranged an entirely private room furnished with all kinds of virtual purpose elements like a professional computer, a strong internet connection, and so on to ensure my 24 hours are available to the customers, which is very important for a freelancer. I believe in hard work and honesty. I'm always interested in forming long-term professional relationships with my clients to ensure every project succeeds. So, if you hire me, I assure you that you will not regret your decision. Let's work together! Tools, Tech & Software Expertise: ✅ Active Campaign ✅ Asana ✅ Adobe Photoshop, Illustrator & Premiere ✅ Buffer ✅ Basecamp ✅ Bing ✅ Blog ✅ Canva ✅ Click up ✅ CRM ✅ Calendly ✅ Crypto ✅ Dropbox ✅ Discord ✅ Dropshipping ✅ Excel ✅ Email Communication ✅ Facebook ✅ Gmail ✅ Google Doc ✅ Google Workspace ✅ Google Suite ✅ Google Search ✅ Google Search by Image ✅ Google Maps ✅ Google Reviews ✅ Google Business ✅ Hootsuite ✅ Hubspot ✅ Hubstaff ✅ Hunter ✅ Instagram ✅ Klaviyo ✅ Linkedin ✅ LinkedIn Sales Navigator ✅ Later ✅ Live Chat ✅ Mailchimp ✅ Manychat ✅ Microsoft Office 365 ✅ NFT ✅ Pinterest ✅ Publer ✅ Reddit ✅ Rank Math ✅ Research ✅ Slack ✅ Squarespace ✅ Social Media Management ✅ Social Media Marketing ✅ Social Media Design & Content Creation ✅ Social Media Posting, Sharing & Scheduling ✅ Social bee ✅ Spreadsheet ✅ Shopify ✅ Snov io ✅ Tailwind ✅ Toggl ✅ Trello ✅ Twitter ✅ Tiktok ✅ Skype ✅ Spotify ✅ Translation ✅ Trustpilot ✅ Udemy ✅ Unbounce ✅ Vimeo ✅ Wavve ✅ WordPress ✅ Woocommerce ✅ Yoast ✅ Yahoo ✅ Yelp ✅ Youtube ✅ Zoom ✅ Zendesk Virtual Assistance Focus: ✅ Social Media Account Setup ✅ E-commerce ✅ Virtual Assistance ✅ Real Estate ✅ Digital Marketing ✅ Data Entry ✅ Healthcare Management General Virtual Assistance Tools: ✅ Octane AI ✅ Microsoft PowerPoint ✅ Adobe Photoshop ✅ WordPress ✅ Jungle Scout ✅ Google Workspace ✅ Asana ✅ Helium 10 ✅ Keepa ✅ Jasper AI ✅ Copy.ai ✅ ChatGPT ✅ Canva ✅ Google Sheets ✅ Shopify ✅ Microsoft Word ✅ Microsoft Office ✅ Viral Launch ✅ Bard ✅ CapCut ✅ A+ Content ✅ Google Docs ✅ Trello ✅ ClickUp ✅ Microsoft Excel ✅ Amazon Seller Central General Virtual Assistance Skills: ✅ Staffing Needs ✅ Form Development ✅ Meeting Agendas ✅ File Management ✅ Light Bookkeeping ✅ Light Project Management ✅ Task Coordination ✅ File Maintenance ✅ Data Entry ✅ Word Processing ✅ Property Management ✅ Loan Processing ✅ Email Communication ✅ Travel Itinerary ✅ Phone Communication General Virtual Assistance Services: ✅ Form Completion ✅ Presentations ✅ Product Listings ✅ Draft Correspondence ✅ List-Based Infographics ✅ Providing Information to Callers ✅ Scheduling ✅ Manage E-commerce Site ✅ Store Management Other Virtual Assistant Skills: ✅ Virtual Assistance ✅ Data Entry ✅ Social Media Marketing ✅ Administrative Support ✅ Market Research ✅ Project Management ✅ Customer Service ✅ Lead Generation ✅ Email Communication ✅ Communications ✅ Scheduling ✅ Social Media Management ✅ Microsoft Office ✅ Customer Support ✅ WordPress Are you looking for a reliable Virtual Assistant with a diverse skillset? Look no further! Let's work together on Upwork and make your business thrive! 💬 Upwork Client's Feedback: ⭐ "Exceptional assistance with Zapier automation. Highly recommended!" ⭐ "Sari: A multidisciplinary expert, a secret weapon for any company." ⭐ "Punctual, insightful, and a great collaborator. Will work with you again!" ⭐ "Great communication, prompt responses, and follows instructions well." ⭐ "Intelligent, dynamic, and skilled. Thanks for your help, Sari!" ⭐ "Enthusiastic and dedicated performer. Would rehire gladly." ⭐ "Consistently excellent freelancer; anticipating future collaborations." ⭐ "Always professional, efficient, and a pleasure to work with." ⭐ "Great person to work with. Wishing them all the best! ⭐ "Excellent design work and superb communication skills." ⭐ "Great support in various research tasks. A pleasure to work with." ⭐ "Patient, knowledgeable, and one of the best freelancers." ⭐ "Excellent service for social media. Eager for future collaborations." 🔚

I help Shopify ecommerce dropshipping brands deliver fast, professional customer support that increases customer satisfaction and reduces refunds, disputes, and chargebacks. With over 8 years of hands-on experience managing Shopify stores and handling real customer cases, I understand how important response time, clarity, and problem resolution are for growing online ecommerce businesses. 💼 What I Can Help You With: ⭐ Shopify order management ⭐ Refunds, returns & exchanges ⭐ Chargeback & dispute handling ⭐ Email & live chat support ⭐ Ticket management (Gorgias, Zendesk, Freshdesk, ReAmaze) ⭐ Order tracking & fulfillment coordination ⭐ Customer complaint resolution ⭐ SOP creation & support workflow optimization ✅ I have handled: ✔ High-volume customer inquiries ✔ Shipping delays & delivery issues ✔ Payment disputes (PayPal, Stripe, Shopify Payments) ✔ Supplier coordination (Slack, Discord, WeChat) ✔ Turning angry customers into repeat buyers 🎯 Why Clients Hire Me: 👉 Clear and professional English communication 👉 Fast response time 👉 Detail-oriented & organized 👉 E-commerce mindset (I understand the backend, not just replies) 👉 Problem solver, not just a responder 👉 I don’t just answer tickets. I help protect your brand reputation and improve customer experience. If you’re looking for someone reliable, proactive, long-term, and experienced in ecommerce operations, let’s work together 🤝