Hi! I’m Sheena. A Chargeback & Payment Operations Specialist with over 2 years of experience supporting eCommerce and SaaS businesses in reducing chargebacks, managing payment disputes, and delivering high-quality customer support. I’ve worked hands-on with tools such as Stripe, PayPal, Shopify, Zendesk, Konnektive, Adyen, and Retool, managing end-to-end chargeback workflows and ensuring disputes are handled accurately, efficiently, and on time. Here’s how I’ve helped businesses: Managed and resolved chargebacks and payment disputes across multiple platforms Handled financial escalations and sensitive customer issues with professionalism and care Delivered consistent email and live support, improving response times and customer satisfaction Streamlined payment and support processes to reduce errors and operational friction I can help your business: ✔ Reduce chargebacks and dispute-related revenue loss ✔ Maintain strong payment processor relationships ✔ Improve customer satisfaction while handling complex payment issues ✔ Keep your support and payment operations running smoothly I’m detail-oriented, reliable, and focused on helping your business scale without payment or support bottlenecks. Let’s connect and discuss how I can support your team.

I worked on the Magento platform inside Adobe (2018–2020, 2.3 release) and have 10+ years building and operating enterprise e-commerce. My specialty is the intersection most developers don't cover: deep Magento/Adobe Commerce engineering plus the infrastructure to run it — Terraform, Docker, CI/CD, multi-cloud — plus complex system integrations. Most Magento developers stop at code; most DevOps engineers don't understand the application. I do both. That means I can architect a custom module, build the data pipeline behind it, ship it through a CI/CD pipeline, and keep it stable in production — without handing off between three specialists who don't coordinate.

15+ years of experience with strong knowledge of API / Payment Gateway integration and Plugin development my few portfolio **CSM and eCom** Magento | Woocommerce | zencart | nopCommerce | drupal| Prestashop | X-Cart |CS-Cart | OpenCart | oscommerce | CubeCart | WPEC | Virtuemart | WHMCS | A2Billing | wp-invoice | classipress | Wordpress |joomal k2| ClientExec | Joomla |osclass |zoho CRM **Payment Gateway** Stripe 3d v2 | PayPal | mastercard (MIGS) 3d v2| barclays ePDQ | Braintree | amazon pay|google pay| omannet | PayTM| razorpay| Cashfree|HDFC | ICICI(eazypay) | unipagos | conekta | mpesa |iyzico |CCAvenue | eWay | Alipay | KNet | paynow | ccbill| Xendit |ubawebpay | FXP | EBS | eComcharge | PayU |Passcourses | PXPay | Jambopay | Payex | HiPay | paytabs | IecPay | Paymongo | sagepayments | checkout-fi | ForgingBlock | saferpay | smoovpay | RDP | poli | CCNow | 2000charge | LLMerchant| eNets | ClickBank | tappay | PeachPayments | mybluepay | ipayafrica | neteller | mistertango | audipayments| Commbank | bambora | doku | unzer | bsppay | mobicred | acepayz | paygenius | ipayafrica |citrus |netcash |tabby | yoco | tamara |paygate | payfast | kbl |wirecard | yawallet |foloosi | hyperpay |acepayz | klarna | rave | cardcom | ipay88 |unipayment | fygaro | mycash |axis easypay| citizen |thawani| optionpay | forumpay | fpx | electrapay| molpay | geniusepay| payit | dixipay | coincheck | adyen | globalpay| neteller | fidelity | kcb | imbank | mundipagg | zcredit | smart2pay | billplz |lloyds | ocbc | greenmoney | skrill | moyasar |lemonpay | pesapal | intuit |worldline |inicis | qwipi | piraeusbank | criptopay | Straal | gr8pay | and etc * DRS EPP Registrar Module * **Shipping Plugin** ABF shipping / DHL / FedEx ** CS-Cart with ERP Stock and Order Sync ** Zoho CMR Leads Sync ** JTL Connector Integration

Hi! I’m Jesseline, a Customer Service & Dispute Resolution Specialist with over 7 years of combined customer service and dispute management experience. My background includes 3 years in the telecommunications industry, 2 years supporting hotel reservations and travel bookings, and over 2 years specializing in payment disputes, chargebacks, and fraud prevention for e-commerce and dropshipping businesses. This diverse experience has equipped me with strong communication, problem-solving, and conflict resolution skills while maintaining a customer-first approach. 💼 Specialized Expertise I specialize in managing disputes across major payment platforms, including: * Credit Card Chargebacks (Visa, Mastercard, American Express) * PayPal Disputes & Claims * Klarna Disputes & Pay in 4 * Adyen Chargebacks * Shopify Payments Chargebacks * Fraud prevention and order verification * Dropshipping order issues, including Item Not Received (INR), Significantly Not as Described (SNAD), Unauthorized Transactions, shipping delays, refunds, and delivery-related disputes I have handled thousands of PayPal disputes and hundreds of credit card chargebacks, maintaining an 85–90% dispute win rate by preparing compelling, evidence-based rebuttals tailored to each payment provider’s requirements. ✅ What I Can Do for Your Business * End-to-end chargeback and dispute management * Prepare strong rebuttal letters and evidence packages * Analyze fraud trends and recommend dispute prevention strategies * Review orders and verify transactions * Resolve customer escalations professionally before they become disputes * Manage customer support via email, chat, and voice * Process refunds, returns, and order-related concerns * Track dispute deadlines and maintain accurate case documentation 🛠 Tools & Platforms * Shopify * Zendesk * Freshdesk * Gorgias * Shopify Inbox * PayPal Resolution Center * Klarna Merchant Portal * Adyen * Stripe / Shopify Payments I am detail-oriented, dependable, and proactive, with a strong understanding of e-commerce operations, payment platforms, and customer experience. Whether you need someone to reduce chargeback losses, improve dispute win rates, or deliver exceptional customer support, I’m ready to become a valuable part of your team. Let’s work together to protect your revenue, strengthen customer trust, and help your business grow.

I help businesses streamline their operations from website management, content moderation, product uploads, customer support, CRM, social media administration, payment processing, and AI automation. Here is my list of experience since 2017 and how I help you save time: ✔ Content Moderation, Editor & Publisher → I manage WordPress, Shopify, and other eCommerce platforms to do product uploads, post content optimization by making headlines searchable, quality images, and keywords optimized for better search results. ✔ Accounts Assistant (Payments & Reconciliation) → I process Adyen, ChargeMont, and CheckoutChamp for payments resolution, like disputes/chargebacks and refunds. ✔ Social Media Manager & Community Engagement Specialist → I run Social Media pages for post scheduling or automation using the Zapier automation platform. I even manage to run ads. ✔ Help Desk & Ticket Management (FreshDesk or any) ✔ AI Automation Workflows with Zapier ✔ Other Virtual Assistant Administrative tasks to help with your businesses I focus on accuracy, consistency, and fast turnaround, so your store runs smoothly without you having to worry about day-to-day operations. If you need a reliable specialist to manage your website's operation, payment processing, and customer support, I’m ready to keep your business running smoothly.

I help SaaS and Q&A platforms increase revenue and reduce payment failures by building and maintaining robust .NET‑based billing and payment infrastructures. For 10+ years I’ve worked on integrations and long‑term support for Chase, Adyen, Worldpay, and Stripe as part of engineering teams, focusing on payment system (recurring billing, and payment reliability and analysis). Participated in modernizing legacy monoliths into Docker/Kubernetes microservices and decreasing feature delivery time by leveraging AI agents in the development workflow.

I’m a Senior Fullstack & AI Engineer with 10+ years of experience building production-grade web, mobile, fintech, and AI systems. I help startups and product teams design and ship scalable applications using React, TypeScript, Node.js, Python, React Native, and cloud platforms like AWS and GCP. Over the years, I’ve worked on: • AI-powered platforms using GPT-4, Claude, LangChain, RAG pipelines, and agent workflows • Payment and fintech systems with Stripe, Adyen, PayPal, Primer, Chargebee, Apple Pay, and 3DS flows • High-performance frontend applications with React, Next.js, GraphQL, and realtime architectures • Mobile-cloud systems with React Native, Firebase, and GCP integrations I’m very hands-on and comfortable owning projects end-to-end — from architecture and backend APIs to frontend performance, payments, AI workflows, and production infrastructure. I’ve worked with startups as well as global products including PandaDoc, fintech platforms, healthcare systems, and AI-native products. I’ve built and led projects involving GPT/Claude integrations, RAG pipelines, AI agents, Stripe/Adyen payment systems, real-time dashboards, and scalable frontend/backend architectures. What clients usually hire me for: • Fullstack product development • AI integrations & LLM workflows • Payment systems & subscriptions • React / Next.js frontend architecture • Mobile app development • Performance optimization • Technical leadership & scaling engineering teams I care a lot about clean architecture, reliability, fast communication, and actually shipping products that users love.

I help businesses launch and debug their global payment and delivery integrations in days, not weeks. With hands-on experience integrating 20+ payment and delivery channels across Southeast Asia, Middle East, and global markets, I bridge the gap between your platform and the world's most complex payment ecosystems. **What I Bring to Your Project:** • **Global Payment Gateways** – Deep, practical knowledge of Adyen, Stripe, and Airwallex. From KYC verification and sandbox testing to production deployment, webhook handling, and chargeback resolution. • **Southeast Asian Local Payments** – Expert in local payment methods across Thailand (Kbank, PromptPay, TrueMoney), Indonesia (QRIS, Xendit, PayCools), Malaysia (DuitNow, CardBiz), Philippines (QRPh), and Cambodia (KHQR). • **Delivery Platform Integrations** – Proven ability to seamlessly integrate with Uber Eats, Foodpanda, and Grab, building centralized order aggregation systems that replace fragile native SDKs. • **Cross-Border & Chinese Payments** – Experienced with Alipay, WeChat Pay, and cross-border settlement logic for Chinese merchants expanding overseas. **Why Work With Me:** I don't just read documentation — I've solved the real problems that documentation doesn't cover. The webhook that fails silently. The sandbox parameter that behaves differently in production. The risk control rule that triggers at 3 AM. I've been there, and I know how to fix it fast. I communicate clearly in written English for all technical discussions. I'm equally comfortable working with global teams or Chinese-speaking founders navigating Southeast Asian markets. Let's connect and discuss how I can help you launch or fix your payment and delivery integrations.

I set up, fix, and optimize payment systems for subscription and e-commerce businesses. Billing logic, subscriptions with custom schedules, disputes, account health, risk & compliance – I handle the parts of payments that break revenue when done wrong. What I do: Stripe setup & configuration – accounts, products, subscription billing (including complex schedules: trials, pauses, custom cycles), Stripe Billing, webhooks, Radar rules Multi-PSP experience – Stripe, Adyen, Checkout, Nuvei, PayPal, and 10+ other processors: onboarding, KYC/compliance, routing Chargebacks & fraud – dispute handling, Visa VAMP / Mastercard monitoring programs, TC40, RDR, CE 3.0, fraud-ratio recovery plans Account risk – resolving holds, reserves, and compliance reviews with PSPs Background: I manage payment infrastructure for a portfolio of subscription businesses processing millions monthly across 10+ acquirers. I've onboarded dozens of merchant accounts, passed KYC/UBO reviews in the EU and US, and negotiated reserves and monitoring-program exits. I respond fast, communicate clearly, and can start immediately.

I am a Senior Full Stack Engineer specializing in building secure, scalable, and production-ready web applications, with a strong focus on FinTech systems, financial integrations, and cloud-native architecture. I design end-to-end solutions that connect modern React frontends with powerful backend systems built in Node.js (JavaScript, TypeScript) and Python (Django), deployed on AWS/Azure/GCP. I have architected and delivered mission-critical systems integrating with global financial platforms such as Yapily, Plaid, JPMorgan, HSBC, Commerzbank, Adyen, Stripe, BACS, and Necto; enabling bank feeds, global payments, open banking, consent-driven access, and ERP-connected financial workflows. I don’t just build features. I design systems that scale, remain secure, and support long-term business growth. 🚀 ⚡────────────────────────────────────────⚡ 🏆 PROFESSIONAL STRENGTHS ✔ Led end-to-end delivery of mission-critical projects with measurable impact ✔ Designed scalable, business-aligned architectures that drive efficiency and growth ✔ Strong ownership mindset, consistently delivering high-quality solutions independently under tight deadlines ✔ Detail-oriented and analytical, focused on building scalable, maintainable, and long-term solutions ✔ Adept collaborator, working across teams while driving technical excellence and innovation ✔ Advocate of clean architecture and test-driven development for maintainable systems ✔ Certified expertise: 5x Microsoft certifications across Azure, Business Central, and Security ✔ Passionate about modern system design and exploring emerging cloud & AI technologies ⚡────────────────────────────────────────⚡ 💳 FINTECH & FINANCIAL SYSTEMS EXPERTISE I have architected and implemented secure integrations enabling: ✔ Open Banking & Bank Feed Integrations ✔ Global Payment Gateway Integrations ✔ Consent & Authorization Workflows ✔ Secure Authentication (JWT, 2FA, OTP) ✔ Multi-role Access Systems (Super Admin / Admin / Read-only) ✔ Audit Logging & Compliance-Ready Architecture ✔ ERP-to-Backend Financial Workflows I understand financial systems from both a technical and operational perspective. ⚡────────────────────────────────────────⚡ 🧩 FULL STACK DEVELOPMENT (MERN / PERN) ✔ React.js / Next.js Frontend Development ✔ Node.js (Javascript,TypeScript), Nest.js Backend Architecture ✔ RESTful & Scalable APIs ✔ PostgreSQL & MongoDB Database Design ✔ Background Job Processing & Queue Systems ✔ Role-Based Access Control (RBAC) ✔ Real-Time & Automation-Heavy Systems From MVP builds to enterprise-grade SaaS platforms. ⚡────────────────────────────────────────⚡ 🐍 PYTHON & DJANGO EXPERTISE ✔ Django & Django REST Framework APIs ✔ Secure Admin Dashboards ✔ Financial Reporting Systems ✔ Data Processing & Validation Tools ✔ PDF Parsing & Document Extraction Systems ✔ Automation Scripts & Scheduled Jobs If your application requires strong backend logic and clean architecture, Python/Django is a powerful choice and I deliver production-ready implementations. ⚡────────────────────────────────────────⚡ 🤖 AI AUTOMATION & N8N WORKFLOW ENGINEERING ✔ n8n Workflow Automation ✔ API-to-API Orchestration ✔ Webhook-Based Systems ✔ CRM & Financial Automation Pipelines ✔ Automated Balance Sync Jobs ✔ Intelligent Background Processing ✔ AI-Enhanced Workflow Systems I build systems that reduce manual work and operate intelligently in the background. ⚡────────────────────────────────────────⚡ ☁ CLOUD & PRODUCTION DEPLOYMENT (AWS, AZURE & GCP) ✔ AWS Services: Lambda (serverless compute), EC2, S3, CloudWatch (monitoring & logging), Bedrock (AI/ML models), CDK (infrastructure as code), Route 53 DNS management ✔ Azure Services: Azure Functions (serverless), Blob Storage, App Services, Application Insights, Azure DevOps CI/CD pipelines ✔ Containerization & Orchestration: Docker, Kubernetes, NGINX configuration ✔ Process & Deployment Management: PM2, GitHub Actions / Azure Pipelines, automated CI/CD for zero-downtime deployments ⚡────────────────────────────────────────⚡ If you're looking for a Senior Full Stack Developer who can: ✅ Build your platform end-to-end ✅Integrate complex financial APIs ✅Architect scalable backend systems ✅ Automate business workflows ✅Deploy securely on AWS, Azure or GCP ✅Optimize and scale existing applications Then you have come to the right place. ⚡────────────────────────────────────────⚡ 🚂 The Engine Behind the Ideas I’ve always loved being the engine that keeps the train moving. I’m drawn to projects where I can take someone’s vision and help it run faster, smoother, and farther. Being part of a journey, adding value, and watching concepts transform into tangible results is what drives me. "Great things are not done by impulse, but by a series of small things brought together." – Vincent Van Gogh