I help small and growing businesses set up, manage, and fix their IT systems—especially Microsoft 365 environments—so their teams can work smoothly and securely without constant technical issues. I bring 7+ years of experience across systems administration, SaaS support, and IT leadership. I’ve supported everything from day-to-day user issues to complex technical problems involving identity, access, and system performance. What I can help with: • Microsoft 365 setup, administration, and troubleshooting (Outlook, Teams, OneDrive, SharePoint) • User onboarding, device setup, and access management • Resolving email, login, and sync issues • Security configuration (MFA, access policies, best practices) • Remote IT support and ongoing system maintenance If you’re looking for a dependable IT resource you can reach out to when issues come up, I’d be happy to help.

I am a Cybersecurity and IT Operations specialist with deep experience supporting MSP environments and enterprise security stacks. My expertise includes endpoint detection and response (CrowdStrike), secure service edge (Netskope), Microsoft 365 security, MFA/identity protection (Duo, Entra ID), and infrastructure monitoring and patch management. I work with organizations to: Secure endpoints and reduce attack surface Implement and manage Microsoft 365 security controls Strengthen identity security and access policies Monitor environments and respond to threats Improve overall IT operational efficiency My approach is practical and focused on real-world security outcomes, not just tools and configurations.

Here's the truth: businesses don't just need a Virtual Assistant, they need a problem-solver, a system organizer, a master of operations, and someone who makes everything run without the chaos. I am a Top Rated VA, GoHighLevel CRM specialist, and Admin & Operations expert with 5+ years supporting CEOs, founders, digital agencies, e-commerce brands, construction companies, and fast-scaling businesses. I blend operations + systems to give you a smoother backend and stronger presence, without overwhelm, inefficiency, or having to ask twice. Does any of this sound familiar? "My GoHighLevel is set up, but leads are slipping through; nothing is automated the way it should be." "I'm drowning in emails, tasks, and files. I need someone to own this so I can focus on growth." "I need someone who can just take it and run with it, without me explaining everything twice." That's exactly what I do. Within your first 30 days, your GHL pipelines are clean and active, your inbox is organized with same-day responses, your calendar runs without conflicts, your files and projects have structure, and your operations work without you in the middle of everything. What I bring to your Business 1. GoHighLevel (GHL) CRM → CRM setup, pipelines & opportunity tracking → Workflow automation & trigger builds → Email & SMS campaign management → Calendar & appointment booking systems → Sub-account setup & client onboarding → Lead tagging, segmentation & nurture flows 2. Executive & Calendar Management → Professional inbox management & email triage → Calendar scheduling & conflict resolution → Meeting prep & agenda coordination → Travel research, planning & booking → Client follow-ups, communication & daily task prioritization 3. CRM & Back-Office Systems → HubSpot · Zoho · Salesforce · Monday CRM → Database cleanup, data entry & enrichment → Dashboard creation & reporting → Lead pipeline updates, optimization & follow-up automation 4. Project & Task Management → ClickUp · Asana · Trello · Notion · Airtable → Project board setup & maintenance → Task creation, assignment & deadline tracking → Team coordination, status updates & milestone management 5. File & Document Management → Google Drive, OneDrive, & Dropbox organization → File naming, archiving & folder structure setup → Document formatting, editing & template creation → Shared workspace setup & resource library management 6. Admin Support & SOPs → SOP writing & process documentation → Data entry & spreadsheet management → Research & report preparation → Invoice tracking & expense management → Form & survey creation · Client onboarding documentation Why clients love working with me 1. Lightning-fast communication, under 1-hour response time, always 2. High attention to detail, nothing slips through the cracks 3. Reliable, consistent & proactive, I bring solutions, not just updates 4. Tech-savvy across 20+ platforms, no learning curve on your time 5. Organized systems & workflows, clarity over chaos, every time 6. Handles both backend operations and client-facing work with precision Results I have delivered: → Cut a CEO's email response time by 92%, from 48 hours to under 4 hours using priority filters and a custom template library → Gave a startup founder back 15 hours every week by owning her GHL CRM, calendar, and follow-ups. She closed 3 new clients in her first month → Lifted lead conversion by 28% through GoHighLevel CRM cleanup and consistent automated nurture sequences → Cut client onboarding time in half by documenting processes and building reusable SOPs Tools: GoHighLevel · HubSpot · Salesforce · Zoho · Monday CRM · Zapier · Make · Google Workspace · Microsoft 365 · Outlook · Slack · Zoom · Calendly · ClickUp · Asana · Notion · Trello · Airtable · Google Drive · OneDrive · Dropbox · Loom · Canva Let's streamline your business and build systems that run without you in the middle of everything. Start with a free 20-minute discovery call. I will identify your top 3 bottlenecks, map a clear 30-day action plan, and tell you exactly how I would fix them. No pitch. No pressure. Just clarity. Send me a message, and I will respond within 1 hour.

HubSpot Email Marketing & Automation Specialist | Lifecycle Flows, Workflows, Dashboards & CRM Optimization Last month, a fashion brand approached me struggling with low engagement, outdated templates, and no structured automations. In just three days, we rebuilt their email system, new branded templates, improved segmentation, and automated flows that matched their voice and delivered measurable lift. ⭐⭐⭐⭐⭐ “I really love working with Rasheed! He understood our brand’s vibe immediately and designed a beautiful, reusable Klaviyo template. Clean, modern, and perfectly on-brand. Highly recommend!” That’s my approach: high-quality execution, fast turnaround, and email systems that actually convert. I help B2B, B2C, SaaS, and eCommerce brands turn HubSpot, Klaviyo, and their broader MarTech stack into automated, revenue-driving machines. Not just “sending campaigns,” but building full lifecycle automation that: ✅ Nurtures leads ✅ Improves conversions ✅ Increases LTV ✅ Creates clean, reliable data flows ✅ Drives predictable, measurable ROI ⚡ Core Expertise HubSpot Marketing Hub & CRM Operations Workflow automation, lifecycle stages, lead scoring Complex nurture flows & re-engagement sequences Email sequences tied to triggers, events, and behavior Segmentation, smart lists & branching logic Dashboard creation (campaign performance, attribution, KPIs) Pipeline, properties & CRM hygiene Integration support (Meta, Google Ads, LinkedIn, Shopify, GA4, ClickFunnels, Dialpad, etc.) Data flow mapping, QA, and troubleshooting Email Marketing & Founder-Style Campaign Execution Branded, mobile-optimized templates Product-launch campaigns Seasonal promotions (BFCM, holidays, etc.) Founder-written email refinement Deliverability optimization & A/B testing Post-purchase, onboarding, and retention flows Marketing Operations & Analytics Looker Studio dashboards (sales, marketing, funnel KPIs) Multi-touch attribution setup Conversion tracking & performance reporting Data validation, documentation & structured data governance Building automated workflows with Zapier, Make, and APIs 📧 Platforms I Work With Daily HubSpot | Klaviyo | Mailchimp | Shopify | Beehiiv | GA4 | Looker Studio | Zapier | Make | ActiveCampaign | WooCommerce | Instantly.ai | Omnisend | Brevo 🚀 What You’ll Get Working With Me ✔ Enterprise-level execution with fast turnaround ✔ Clean, reliable CRM + accurate reporting ✔ Strategic lifecycle automations that convert ✔ 25%+ average open-rate lift ✔ 28%+ boost in sales through optimized sequences ✔ Better segmentation, data hygiene & attribution modeling ✔ Dashboards for real-time visibility into performance 💡 Email & automation aren’t just “marketing tools.” They’re your most dependable, automated revenue engine when built correctly. If you need someone who can build HubSpot workflows, optimize lifecycle automation, create founder-quality emails, build dashboards, troubleshoot integrations, and manage full-stack marketing operations… 👉 Message me today, let’s turn your email, CRM, and automations into a scalable, conversion-driving system. keywords HubSpot, Klaviyo & Marketing Automation HubSpot Workflow Automation, HubSpot Email Campaigns, HubSpot Nurture Flows, HubSpot Lifecycle Automation, HubSpot Lead Scoring, HubSpot CRM Integration, HubSpot Dashboard Reporting, HubSpot Attribution Reporting, HubSpot Data Sync, HubSpot Operations Hub, HubSpot Email Templates, HubSpot Lead Routing, HubSpot Segmentation, HubSpot + Shopify Integration Klaviyo Email Flows, Klaviyo Automation, Klaviyo SMS & Email Marketing, Klaviyo Welcome Series, Klaviyo Abandoned Cart, Klaviyo Post-Purchase, Klaviyo Win-Back, Klaviyo Retention Flows, Klaviyo Campaign Management, Klaviyo Segmentation Email Marketing Strategy, Lifecycle Marketing Automation, Automated Lead Nurturing, Re-Engagement Campaigns, Customer Journey Automation, Email Deliverability Optimization, A/B Testing for Emails, Email Campaign Management, Email Analytics, Email ROI Optimization Responsive Email Design, Branded Email Templates, Newsletter Design, Klaviyo Templates, HubSpot Templates, Email Copywriting, Founder-Style Copy, AI Email Personalization Integrations & MarTech Shopify Email Automations, Shopify + Klaviyo, Shopify + HubSpot, WooCommerce Email Marketing, GA4 Integration, Zapier Automation, Make.com Automation, API Workflow Professional & Role Keywords Email Marketing Specialist, HubSpot Specialist, HubSpot Consultant, Marketing Automation Specialist, Marketing Operations Specialist, Ecommerce Email Strategist, Lifecycle Marketing Strategist, Email Deliverability Expert, Email & SMS Marketing Specialist

Looking for a reliable Systems Engineer to optimize your infrastructure, automate workflows, and keep your business running securely? Let’s talk. I am a Systems Engineer and IT Support Specialist with over 5 years of experience managing complex IT environments, cloud deployments, and local infrastructures. My expertise lies in bridging the gap between robust technical operations and strict data security standard compliance. Whether you need to streamline user access, migrate critical data, or resolve high-tier technical bottlenecks, I deliver efficient, secure, and well-documented results. Core Expertise I Bring to Your Project: * Cloud & Identity Management: Active Directory, Azure, Microsoft 365, Google Workspace, and VMware. * Systems & Automation: Windows Server, macOS, and custom PowerShell scripting for administrative automation. * Network & Security: Firewalls, VPN, TCP/IP, DNS/DHCP, MFA implementation, and secure SFTP/SSL file exchange solutions. * ITSM & Helpdesk Optimization: Tier 1-3 support escalation, Jira Service Management, and root cause analysis to drastically reduce ticket resolution times. * Compliance & Integrity: Experience in strict validation environments (GMP/GxP), change controls, and asset management systems (ProCal, SAP). I pride myself on clear communication, rapid response times, and creating technical infrastructure that scales with your business. Click the "Invite to Job" button, and let's discuss how I can optimize your IT systems today.

Emails not reaching inboxes? Is the platform not set up right? DNS a mess? I handle the full stack — from Klaviyo flows to DNS records to AWS infrastructure. I'm a Top Rated email and infrastructure specialist with a 98% Job Success Score, 5+ years of experience, and 130+ completed projects. I work with e-commerce brands, SaaS companies and marketing agencies that need their email systems built right — and kept working. ━━━━━━━━━━━━━━━━━━━━━━━━━ 📧 EMAIL MARKETING PLATFORMS ━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ Klaviyo → Flow setup: Welcome, Abandoned Cart, Post-Purchase, Win-Back, Browse → Campaign management, segmentation & list hygiene → Shopify + Klaviyo integration & event tracking → Deliverability tuning & audit ✅ Mailchimp → Automation setup, drip sequences & campaign management → Audience segmentation & tagging → Domain authentication (SPF, DKIM, DMARC) for Mailchimp → Mailchimp → Klaviyo migration ━━━━━━━━━━━━━━━━━━━━━━━━━ 🌐 GOOGLE WORKSPACE & MICROSOFT 365 ━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ Google Workspace → Full setup, admin console, user & group management → Email migration to Google Workspace (IMAP, cPanel, Outlook) → MX, SPF, DKIM, DMARC configuration → Shared drives, permissions & security settings ✅ Microsoft 365 / Office 365 → Tenant setup, Exchange Online, Teams & SharePoint → Mailbox migration & DNS cutover → Outlook configuration & troubleshooting → MFA, Conditional Access & security policies ━━━━━━━━━━━━━━━━━━━━━━━━━ 🔧 DNS & EMAIL INFRASTRUCTURE ━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ DNS Management → All record types: A, MX, CNAME, TXT, PTR, SRV, DNSKEY → Cloudflare: DNS, CDN, WAF, SSL/TLS, DDoS protection → GoDaddy, Namecheap, Route 53 — all registrars → Zero-downtime domain transfers & migrations ✅ Email Deliverability → SPF, DKIM, DMARC — setup, audit & enforcement → Blacklist removal & sender reputation repair → Google Postmaster Tools & MXToolbox audits → Inbox placement fixes for Gmail, Outlook & Yahoo ━━━━━━━━━━━━━━━━━━━━━━━━━ ☁️ AWS INFRASTRUCTURE ━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ Amazon Web Services → SES: configuration, sending limits, bounce & complaint handling → WorkMail: setup, mailbox management, migration → Route 53: hosted zones, DNS routing, health checks → EC2, S3, IAM basics ━━━━━━━━━━━━━━━━━━━━━━━━━ 📊 RESULTS I'VE DELIVERED ━━━━━━━━━━━━━━━━━━━━━━━━━ → Set up Klaviyo flows for Shopify stores generating consistent revenue → Migrated businesses from Mailchimp to Klaviyo with zero data loss → Configured Google Workspace & Microsoft 365 for companies of all sizes → Resolved email deliverability issues — inbox rates improved from 50% to 95% → Migrated complete email systems from IMAP to AWS WorkMail — zero downtime → Enforced DMARC "reject" policies — eliminated spoofing & phishing for clients ━━━━━━━━━━━━━━━━━━━━━━━━━ 💬 WHAT CLIENTS SAY ━━━━━━━━━━━━━━━━━━━━━━━━━ ⭐⭐⭐⭐⭐ "Work was delivered to our full satisfaction. Communication was very good. Would work again with Mushtaq!" ⭐⭐⭐⭐⭐ "Delivered great work as discussed. Straightforward communication." ━━━━━━━━━━━━━━━━━━━━━━━━━ 🤝 HOW I WORK ━━━━━━━━━━━━━━━━━━━━━━━━━ I don't guess — I audit first. I identify exactly what's broken or missing, explain it in plain English, and fix it properly with full documentation. Every project gets a clear plan before I start and a full summary when I finish. ━━━━━━━━━━━━━━━━━━━━━━━━━ 📩 LET'S TALK ━━━━━━━━━━━━━━━━━━━━━━━━━ Email platform issue? DNS broken? Google Workspace migration? AWS SES not delivering? Klaviyo flows underperforming? Message me with a quick description of your problem — I'll give you a free initial assessment before we begin. 🚀

Is your business still using a Gmail address? Does your website point to the wrong place? Do you have Macs with no way to manage them? I fix that — fast, cleanly, and without the jargon. I'm Tien, an IT specialist with 6+ years across enterprise and startup environments. I work directly with small businesses to handle the tech setup that most owners don't have time to figure out. What I can do for you: 🌐 Website & Domain Setup Connect your domain to your site — Squarespace, Wix, Webflow, WordPress, or custom HTML. DNS, SSL, redirects, all configured correctly from the start. I've built and deployed production sites myself, so I know exactly what needs to happen on the technical side. 📧 Business Email Setup Get off Gmail and onto you@yourbusiness using Google Workspace or Microsoft 365. Full DNS configuration — MX, SPF, DKIM, DMARC — so your emails land in inboxes, not spam. 💻 Device & Endpoint Management Mac or Windows fleets, MDM setup with Jamf, Kandji, or Addigy. At Form Energy I led a full company-wide Mac migration that saved $500,000. I bring that same precision to smaller setups. 🔧 General IT Support Troubleshooting, SaaS setup, and access management across Google Workspace, Microsoft 365, Azure AD, Okta, 1Password, and Slack. Mac, Windows, Linux, iOS — all covered. ⚙️ Workflow Automation Why work with me: CompTIA A+, Apple Certified Mac Technician, AWS certified Fluent English and Vietnamese I document everything so you're never left in the dark after the job is done Fast turnaround, clear communication, no fluff Most clients start with a website setup or business email — and go from there. Let's get your tech sorted.

As a Microsoft Certified Solution Architect (PL-600) and Power Platform Developer (PL-400), I help businesses streamline operations, automate workflows, improve customer engagement, and gain actionable insights using Microsoft Dynamics 365 CRM and the Microsoft Power Platform. Whether you need a Power Apps Developer, Dynamics 365 CRM Consultant, Power Automate Expert, Power BI Developer, or a complete Power Platform solution, I can help design, build, customize, and optimize systems that drive measurable business results. ✅ Microsoft Dynamics 365 CRM (Sales, Customer Service, Marketing & Field Service) I specialize in Dynamics 365 CRM implementation, customization, integration, and support across: • Dynamics 365 Sales • Dynamics 365 Customer Service • Dynamics 365 Marketing • Dynamics 365 Field Service Expertise includes: • CRM Customization & Configuration • Plugins Development (C#) • JavaScript Web Resources • Ribbon Workbench Customization • Business Rules & Workflows • Security Roles & Permissions • SLA & Case Management Setup • Marketing Journeys & Customer Segmentation • Field Service Scheduling & Geo-Fencing • Dynamics 365 Integrations & Migrations ✅ PowerApps Development Custom business applications built using: • Canvas Apps • Model-Driven Apps • Power Apps Portals • PCF Controls • Custom Connectors • Responsive Mobile & Web Applications • Dataverse-Based Solutions I develop scalable Power Apps solutions that simplify complex business processes while delivering a seamless user experience. ✅ Power Automate & Workflow Automation Automate repetitive tasks and eliminate manual work using: • Power Automate Cloud Flows • Desktop Flows (RPA) • Business Process Flows • Approval Workflows • API Integrations • Data Synchronization • Legacy System Automation My automation solutions help organizations reduce operational overhead, improve productivity, and increase process accuracy. ✅ Power Pages & Dataverse I build secure customer, partner, and employee portals using: • Microsoft Power Pages • Dataverse • Table Permissions • Authentication & Authorization • Web APIs • External User Access These solutions provide a centralized and secure data platform across the Microsoft ecosystem. ✅ Power BI Dashboard Development Transform business data into meaningful insights through: • Interactive Power BI Dashboards • Executive Reporting • KPI Tracking • Data Visualization • Automated Data Refresh • Role-Based Security • Business Intelligence Solutions I help organizations make faster, data-driven decisions through real-time reporting and analytics. ✅ AI & Copilot Studio Solutions Leverage Microsoft AI technologies to improve efficiency and customer experiences: • Copilot Studio • AI Builder • Azure OpenAI Integration • Intelligent Document Processing • AI-Powered Chatbots • Conversational AI • Predictive Insights ✅ Industry Experience I have successfully delivered Microsoft Power Platform and Dynamics 365 solutions across: • Healthcare • Home Healthcare • Real Estate • Professional Services • Field Operations Project experience includes: • Salesforce to Dynamics 365 CRM Migrations • Business Central ERP Integrations • Project Operations Optimization • HHA Exchange Integrations • Doc Halo Integrations • Enterprise Workflow Automation • Field Service Mobility Solutions If you're looking for a Microsoft Power Platform Developer, Dynamics 365 CRM Consultant, Power Apps Developer, Power Automate Expert, or Power BI Specialist, let's discuss how I can help accelerate your digital transformation initiatives.

I am your go-to IT problem solver. From cloud deployment to cybersecurity, from Outlook to CRM, and from DNS to web hosting — I bring together 5+ years of cross-domain experience to deliver full-stack IT solutions tailored to your business. 💼 My Services: IT Support (remote helpdesk, troubleshooting) Cloud Solutions (M365, Google Workspace, Zoho, AWS, Azure) CRM setup & automation (Zoho, HubSpot) Email Setup & Security (DNS, SPF/DKIM/DMARC, migration) Website Hosting & Domain Management (WHM, cPanel) Backup & DR (Acronis, Veeam) DNS & SSL setup Email outreach automation Perfect for startups, remote teams, and growing businesses who want expert IT without the full-time cost

🥇 Microsoft & Huawei Certified | Top 1% Cloud Talent 🚀 I specialize in designing and executing cloud-native architectures with a strong focus on project coordination, stakeholder alignment, and risk-managed deployments. My process emphasizes strategic planning, problem-solving, and quality control, ensuring every cloud solution is both resilient and scalable. With proven experience in process improvement, monitoring, and client communication, I consistently deliver results that align with business goals and timelines. ✅ What I Do Best 🔧 Cloud Architecture & Engineering • Design of N-tier, microservices, and hybrid architectures • Deployment of cloud stacks on Azure, AWS, GCP, OpenStack, Nutanix & Apache CloudStack • Virtual Networks, Subnets, Load Balancers, Firewalls, and Storage setup • Dockerized environments for application scalability and portability • Linux-based server environments with custom Nginx/Apache configurations • Monitoring & Logging with Prometheus, Grafana , and Vendor native tools like Azure Monitor. 🔒 Security & Compliance • Identity & Access Management (IAM, RBAC, MFA) • Firewall & NSG configurations, encryption-at-rest & in-transit • Compliant solutions for HIPAA, GDPR, and local/state-level data protection laws • Backup, disaster recovery, and high availability configurations 🧩 My Work Process 1. Discovery Phase • Understand your workloads, business needs & compliance requirements • Assess current infrastructure (if any) and propose best-fit cloud strategy 2. Design & Deployment Phase • Architect and build cloud-native or hybrid environments • Use automation to provision and configure compute, network, and storage resources 3. Optimization & Security Phase • Performance tuning, cost optimization, and auto-scaling setups • Implement security policies, compliance controls, backups & monitoring 4. Delivery Phase • Provide infrastructure documentation, support plan & benchmarking reports • Ongoing monitoring and optimization as needed 💡 Why Choose Me ✔️ Microsoft & Huawei Certified ✔️ Deep knowledge of Azure, AWS, GCP, OpenStack & Apache CloudStack ✔️ Experienced with Docker, Linux, Nginx/Apache, and containerized workloads ✔️ Proven deployments of secure and compliant infrastructures ✔️ Focused on scalable, automated, and cost-efficient solutions ✔️ Clear communication & client-friendly documentation ✔️ Ongoing support & infrastructure health monitoring Tech Stack at a Glance: ☁️ Cloud: Azure | AWS | GCP | OpenStack | Apache CloudStack | Nutanix 🛠️ Nginx | Apache | Litespeed 🔒 Security & Infra: Firewalls | Load Balancing | Infrastructure Hardening 📡 I stay at the forefront of cloud advancements by actively engaging in tech events and cloud communities—ensuring you get cutting-edge solutions every time.