I have handled IT support queues where password resets, Microsoft 365 access, VPN issues, onboarding requests, device problems, and user permissions were scattered with no clear owner. I cleaned that up using a help desk ticketing system, Microsoft 365 Admin Center, Google Admin Console, Jira, SLA tracking, remote support tools, user access checks, and Notion documentation, so every issue had a clear status, owner, update, and resolution note. That is the work I do best. I help growing businesses, remote teams, MSPs, and SaaS companies keep technical support, IT help desk tickets, user access, Microsoft 365, Google Workspace, documentation, and day-to-day systems admin work properly handled. I do not just close tickets. I troubleshoot the issue, check the account or system behind it, update the user clearly, document what was done, and make the next fix easier than the last one. Most IT issues do not waste time only because they are difficult. They waste time because nobody owns the queue, nobody knows what has been tried, the same issue keeps coming back, new hires are waiting for access, former staff still have permissions, and support requests are coming from too many places. 𝐖𝐡𝐚𝐭 𝐈 𝐬𝐮𝐩𝐩𝐨𝐫𝐭: • 𝐄𝐧𝐝-𝐮𝐬𝐞𝐫 𝐚𝐧𝐝 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭: Tier 1 and Tier 2 technical support, remote desktop support, Windows and macOS troubleshooting, mobile device support, printer issues, VPN problems, device setup, hardware and software diagnostics, application errors, network connectivity issues, and clear support for non-technical users. • 𝐇𝐞𝐥𝐩 𝐝𝐞𝐬𝐤 𝐚𝐧𝐝 𝐭𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠: Ticket triage, ticket resolution, support queue management, SLA tracking, escalation handling, response time tracking, user updates, recurring issue tracking, resolution notes, Zendesk, Freshdesk, Freshservice, Jira Service Management, and help desk workflow cleanup. • 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝟑𝟔𝟓 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Microsoft 365 Admin Center, M365 user management, Exchange Online, Outlook, Teams, SharePoint, OneDrive, license assignment, password resets, MFA setup, account recovery, email delivery support, groups, permissions, and access control. • 𝐆𝐨𝐨𝐠𝐥𝐞 𝐖𝐨𝐫𝐤𝐬𝐩𝐚𝐜𝐞 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Google Admin Console, Google Workspace user provisioning, Gmail troubleshooting, Google Drive permissions, Google Calendar issues, group configuration, account recovery, file sharing cleanup, email support, and day-to-day admin support. • 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 𝐚𝐝𝐦𝐢𝐧 𝐚𝐧𝐝 𝐚𝐜𝐜𝐞𝐬𝐬 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Active Directory, Azure AD / Entra ID, Intune, Windows Server, onboarding, offboarding, account cleanup, permission reviews, patching, backups, endpoint security basics, user access management, SOPs, IT documentation, and knowledge base articles. • 𝐋𝐢𝐠𝐡𝐭 𝐜𝐥𝐨𝐮𝐝 𝐚𝐧𝐝 𝐢𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭: AWS, Azure, Linux Ubuntu, VMware, PowerShell, GitHub, server checks, basic deployment troubleshooting, access cleanup, and infrastructure documentation, especially where they connect to user support, system access, ticket resolution, or daily IT operations. Where I bring the most value is in the messy middle most teams ignore. I pay attention to repeat issues, access gaps, loose permissions, poor documentation, delayed onboarding, offboarding risks, and unclear ticket ownership. The standard of work you get is: Fast response. Clear troubleshooting. Plain-language updates. Clean documentation. No vague ticket notes. No loose access left behind. No making users explain the same issue twice. Send me message if your team is losing hours to IT issues, scattered support requests, slow ticket resolution, messy user access, delayed onboarding, or the same technical problems keep returning. Let’s clean up the queue, fix what keeps repeating, and get your IT support handled properly.

With 7+ years in IT and cloud infrastructure, I deliver Microsoft 365 solutions, email migration, and robust IT support. As a Top-Rated Plus Freelancer with 100% Job Success Score across 25+ projects, I excel in Microsoft Azure, Entra ID, Intune, Defender, cybersecurity, automation, and multi-platform environments. My C1 English ensures clear communication, and MSP experience supports diverse clients. Key Areas of Expertise Microsoft 365 & Cloud Services: Setup, migration, and administration of Exchange Online, SharePoint, OneDrive, Teams, Teams Voice (Direct Routing, Auto Attendants), and Intune Endpoint Management (Autopilot, MAM, BYOD, Compliance). Skilled in Entra ID, SSO, Conditional Access, MFA, AD FS, SAML. Email Migration: Seamless migrations to Exchange Online, including hybrid setups, using BitTitan and ShareGate for minimal downtime and data integrity. Cybersecurity & Threat Protection: Expertise in Microsoft Defender for Business, Endpoint, Office 365 (onboarding, configuration, threat management), email security (DMARC, DKIM, SPF, DNSSEC), and DNS management (Azure DNS, Amazon Route 53, cPanel). Infrastructure & Automation: Proficient in Windows Server (AD DS, GPO, Virtualization), Exchange Server, MSP tools (NinjaRMM, Datto RMM, ConnectWise, Huntress EDR), and automation with Power Automate, n8n. Strong network fundamentals. IT Support & Cross-Platform: End-user support, software/hardware troubleshooting, Google Workspace, Avaya IP Office administration, and Mac/Windows expertise. Achievements and Milestones Migrated 15+ SMBs to Microsoft 365, including email migrations, enhancing security with Defender and Entra ID. Deployed Intune endpoint management for 10+ organizations, optimizing BYOD and compliance. Automated workflows with Power Automate, cutting MSP client overhead by 30%. Secured 20+ domains with DMARC, DKIM, SPF configurations. Why Choose Me? For SMBs or MSPs needing reliable IT support, I offer tailored solutions to boost productivity, security, and efficiency using Microsoft technologies. Let’s transform your IT infrastructure. Let’s talk about how I can support your next project.

Your business runs more smoothly when your documents, records, spreadsheets, and administrative tasks are organized and kept up to date. That's where I help. Whether you're managing client records, legal documents, research projects, business databases, or years of digital files, you need someone who can work accurately, stay organized, and handle recurring administrative work without constant follow up. More than 50% of my clients return for ongoing or long-term support because they trust me to handle repetitive tasks, maintain structure, follow established processes, and deliver consistent, accurate work. I can support your business with: ✓ Internet research and website data gathering ✓ Data entry and spreadsheet management ✓ Google Drive, OneDrive, Dropbox & M365 file organization ✓ PDF conversion and Word document creation ✓ CRM and database updates ✓ Manual transcription ✓ Administrative support for recurring business tasks ✓ Document formatting and template creation I've supported legal professionals, healthcare providers, commercial real estate teams, researchers, startups, coaches, and growing businesses that rely on organized information to operate efficiently. If you're looking for reliable administrative support that keeps your information organized and your recurring work moving forward, I'd be happy to help.

I’m a senior Microsoft 365 / Exchange specialist with deep hands-on experience (25 years) in email deliverability, email security architecture, and compliance-driven DLP design across hybrid and cloud environments. I have worked for many large IT vendors like HP, EDS, and for various Government departments. I help organisations fix email delivery problems, reduce security risk, and implement Microsoft Purview DLP correctly — without breaking business workflows. If your organisation is experiencing: * Emails landing in spam or being blocked * DMARC / SPF / DKIM confusion or failed enforcement * Purview DLP policies that trigger false positives (or don’t trigger at all) * Regulatory or legal pressure around data leakage * Complex Exchange Online / hybrid mail flow …I can help. 🔐 Email Security & Deliverability Expertise I specialise in diagnosing and correcting real-world email delivery and security failures, not just deploying templates. * DMARC, SPF, DKIM (including sub-domain strategy) * MTA-STS & TLS-RPT * Sender reputation & spam mitigation * Mail flow analysis (Exchange Online, hybrid, third-party gateways) * Troubleshooting Microsoft EOP / Defender for Office 365 * SMTP diagnostics, headers, message tracing, and forensic analysis * Domain & IP reputation recovery (Google, Microsoft, Yahoo) 🛡️ Microsoft Purview DLP (Done Properly) I design Purview DLP policies that protect data without breaking productivity. * DLP for Exchange Online, SharePoint, OneDrive, Teams * Sensitivity labels & classification workflows * Policy tips, overrides, and user justification * Custom sensitive information types (regex-based) * Incident handling, alerting, and audit defensibility * Aligning DLP with legal, compliance, and HR requirements I focus on precision — not “block everything and hope”. ☁️ Microsoft 365 & Exchange Background Exchange Online & Hybrid (Exchange 2016 / 2019) * Complex mail routing and connector design * Third-party gateways (Mimecast, Barracuda, Proofpoint, MailMarshal, etc.) * Secure SMTP relay design * Tenant-to-tenant and hybrid migrations (where relevant to mail flow) ⚖️ Risk, Compliance & Evidence-Ready Work * My work is structured, documented, and defensible — suitable for: * Internal security reviews * Compliance audits * Legal discovery support * Incident response and root-cause analysis (Experience supporting legal teams and expert-witness-style reporting.) How I Typically Work * Clear scope and outcome-driven engagement * Practical recommendations you can implement * Written findings, diagrams, and configuration guidance * Optional ongoing advisory / retainer support Ideal Engagements * Email deliverability audits & remediation * Purview DLP design or rescue projects * Email security posture reviews * Post-incident investigations * Ongoing advisory retainers If email is critical to your business — and failure is not an option — let’s talk.

As an experienced Cloud Architect, I specialize in designing, implementing, and optimizing cloud-based solutions that drive innovation and efficiency. With years of hands-on experience across leading platforms such as AWS, Azure, and Google Cloud Platform (GCP), I offer a comprehensive skill set tailored to support your organization's growth and ensure the success of your cloud infrastructure. I have a proven track record of delivering complex projects on time, within budget, and with a focus on performance, security, and cost optimization. 🔑 Key Expertise: - Cloud Architecture Design: Crafting customized cloud architectures based on your business needs using AWS, Azure, and GCP. - Infrastructure as Code (IaC): Automating infrastructure with tools like Terraform, CloudFormation, and Ansible for faster, repeatable deployments. - DevOps Practices: Enhancing workflows with CI/CD pipelines, configuration management, and continuous delivery to boost collaboration and reduce deployment times. - Containerization & Orchestration: Leveraging Docker and Kubernetes for scalable, portable deployments that adapt to your business needs. - Cloud Security & Compliance: Ensuring GDPR, HIPAA, and SOC 2 compliance while fortifying cloud environments against security threats. - Performance Optimization: Using advanced monitoring and troubleshooting techniques to optimize cost, performance, and reliability in cloud setups. 🚀 Notable Achievements - Led the migration of legacy on-premises systems to a cloud-native architecture, reducing infrastructure costs by 30% and improving application performance by 50%. - Designed a highly available and fault-tolerant cloud architecture, achieving 99.99% uptime for mission-critical applications, ensuring continuous business operations. - Implemented CI/CD pipelines that cut deployment times by 50%, allowing for faster releases and improved time-to-market. - Conducted in-depth security audits and implemented remediation measures, ensuring compliance with industry standards and protecting sensitive data. - Mentored and led cross-functional teams, fostering collaboration and enabling continuous innovation and process improvement. 🔥 Why Choose Me? With a passion for building scalable, secure, and cost-efficient cloud solutions, I am dedicated to driving success and innovation within your cloud infrastructure. If you're looking for a cloud expert to help you navigate and optimize your cloud environment, let's work together to achieve your goals. Let’s collaborate and architect the future of your cloud infrastructure.

I'm a PhD-level health economist and researcher with over 10 years of experience in system analysis, now specialising in IT systems administration and Microsoft 365 — bringing academic rigour, 20+ years of professional experience, and a business-first mindset to every technical project. My background spans research institutions across Uganda, Italy, Sweden, and Norway — including the British Medical Research Council, Sveriges Lantbruksuniversitet, and the University of Bergen. I've managed budgets, led teams across 5 branch offices, analysed complex data, and published research findings. Now, I apply that same precision and structured thinking to secure IT operations. I'm currently completing a 2-year IT Drift program at TISIP, with top grades across Microsoft 365, Azure, Windows Server, databases, networking, Python, and cybersecurity. What makes me different from most IT freelancers: → I understand how organisations actually work — not just the technical side. → I communicate clearly with non-technical stakeholders. → I document everything properly (PhD habit!). → I bring international experience across healthcare, research, and NGO environments. → I work fluently in English and Norwegian. What I can help you with: ✅ Microsoft 365 tenant setup & user management ✅ SharePoint information architecture & document management ✅ Python scripting for research data cleaning & automation ✅ OneDrive & Teams configuration ✅ Access control & permissions (Zero Trust & least privilege) ✅ Azure virtual machine deployment ✅ IT documentation & user training ✅ Microsoft 365 for healthcare & research organisations If you need IT done properly, documented clearly, and delivered by someone who understands your business — I'm your person.

🌟 **Experienced IT Professional Specializing in Microsoft Technologies and Cloud Services** 🌟 Greetings! I'm Abdul Aleem, a dedicated IT professional with a solid 8-year background in Microsoft technologies and cloud services. I specialize in the administration of Microsoft Active Directory, Office Suite, Office 365, Teams, Exchange Online, SharePoint, and Azure. ✔ TOP-RATED Freelancer ( 100% Job Success ). **Key Skills:** - Proficient in Microsoft Active Directory Administration - Expert in Microsoft Office Suite Configuration and Support - Skilled in Office 365 Implementation, Management, and Migration across Domains - Competent in Microsoft Exchange Online Administration - Proficient in Microsoft SharePoint Configuration and Maintenance - Knowledgeable in Microsoft Azure Cloud Services - Familiar with Mac Laptops and JamF Management - Experienced in Email Support and Troubleshooting **Why Choose Me:** 1. **Expertise:** I possess hands-on experience deploying and managing Microsoft solutions, ensuring seamless operations for organizations. 2. **Efficiency:** My adept troubleshooting and problem resolution skills minimize downtime and enhance productivity. 3. **Cloud Mastery:** Proficient in leveraging the capabilities of the cloud with expertise in Microsoft Azure and Office 365. 4. **Mac Integration:** Skilled in managing Mac laptops and utilizing JamF for efficient device management. 5. **Customer Focus:** Committed to delivering excellent customer support to ensure client satisfaction. **Let's Collaborate!** If you're seeking a reliable and skilled IT professional to enhance your organization's IT infrastructure, I'm here to help. Please feel free to reach out to discuss your IT needs further. 📧 **Contact me today to explore how we can work together to achieve your goals.**

Need a secure, seamless Single Sign-On (SSO) solution for your business? I can help. I’m a Senior IAM Consultant with 8+ years of experience specializing in Identity and Access Management (IAM). I design and implement robust authentication systems using Okta, Microsoft Entra ID (Azure AD), Keycloak, Shibboleth, OneLogin, Auth0, OpenFGA, and custom SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) providers. I also have expertise in LDAP, WS-Fed, RADIUS, JWT, and other authentication protocols to simplify access control and safeguard critical data. My Expertise: ✅ SSO & Authentication Solutions – Implementing SAML 2.0, OAuth 2.0, JWT-based logins, API key-based security, and server-to-server authentication. ✅ IAM Integration & Setup – Configuring Okta, Microsoft Entra ID, Keycloak, ADFS, OneLogin, Auth0, Identity Server 8, and other IAM providers, Simple SAML PHP. ✅ Troubleshooting Authentication Issues – Resolving login-related issues for SAML, OAuth, and custom identity providers. ✅ Fine-Grained Authorization – Deploying reverse proxy and bridge solutions, OpenFGA, and custom authorization mechanisms. ✅ User Provisioning & Governance – Secure provisioning/de-provisioning of users, groups, and resources via SCIM, custom scripts, or scheduled sync with databases, Active Directory, or other identity sources. ✅ Multi-Factor Authentication (MFA) & Identity Governance – Enhancing security with strong IAM policies. Technical Skills: I am proficient in PHP, Java, JavaScript, Python, Golang, Shell Scripting, and various frameworks, including Spring, Spring Boot, Node.js, React, Angular, Django, WordPress, CodeIgniter, Symfony, Laravel, Gin, and more. DevOps & Cloud Security: ✅ Cloud & On-Prem Infrastructure – Hands-on experience with AWS, EKS, EC2, Kubernetes (K8s), Docker, KAAS, SAAS, and on-prem deployments. ✅ Application Deployment & Security – Securing and deploying applications in cloud and on-prem environments. 🛠️ Identity Providers I’ve Worked With (100+): ✅ Google SSO login ✅ Microsoft Entra ID (Azure AD) SSO ✅ Okta SSO Integration ✅ Keycloak SSO ✅ Oracle IAM – OCI IAM, OAM, OIM ✅ Oracle Student Financial Aid (SFA) ✅ GitHub SSO ✅ Ping Federate SSO Login ✅ Auth0 Universal Login Setup ✅ OneLogin SSO Integration ✅ Shibboleth IdP/SP ✅ JumpCloud SSO Login ✅ ForgeRock IAM ✅ IdentityServer4/8 ✅ WSO2 Identity Server ✅ SimpleSAMLphp ✅ Custom SAML SPs ✅ AWS Cognito SSO ✅ Salesforce SSO ✅ G Suite Login ✅ Apple & Facebook OAuth ✅ Slack / Zoom OAuth Integration ✅ ADFS (Active Directory Federation Services) ✅ LDAP & RADIUS Authentication ✅ CyberArk Identity ✅ Centrify (now Delinea) ✅ IBM Security Verify / Tivoli Access Manager ✅ NetIQ Access Manager / Micro Focus ✅ Bitwarden SSO / Enterprise Login ✅ Duo SSO (Cisco Secure Access) ✅ VMware Workspace ONE Access (formerly vIDM) ✅ Zoho Directory / SSO ✅ Atlassian Access (Jira, Confluence SSO) ✅ SAP IAS / IPS ✅ Azure B2C & B2B Flows ✅ Facebook Workplace SSO ✅ Moodle SSO (via SAML / OIDC plugins) ✅ Canvas LMS SSO Integration ✅ OpenAM (legacy Sun Access Manager) ✅ FreeIPA / Red Hat SSO ✅ Ory Hydra / Kratos ✅ FusionAuth ✅ Gluu Server / Janssen Project ✅ NetIQ eDirectory SSO ✅ Apache Knox (for Hadoop ecosystem) ✅ IBM ISAM / ISVA ✅ Citrix Gateway (SSO via SAML/OAuth) ✅ Palo Alto Prisma Access (SAML Integration) ✅ CrowdStrike Falcon Identity ✅ BeyondTrust Identity Security ✅ Keeper Enterprise SSO ✅ Zoho One / Zoho Directory ✅ Freshworks SSO (Freshservice, Freshdesk) ✅ ServiceNow SSO Integration If you're looking for an IAM expert who can secure your authentication workflows, integrate IAM solutions, and troubleshoot identity-related challenges, let's connect!

⭐⭐⭐⭐⭐ ✅ Top rated by Upwork ✅ 100% job success ✅ 13+ years of experience I help businesses build, fix, and scale real-world software — not tutorial projects. I’m a Senior .NET Developer & Architect with 85+ completed projects and a 100% Job Success Score, specializing in ERP systems, SaaS platforms, and business-critical web applications. What I actually do : Design & develop ASP.NET / .NET Core applications that scale Build ERP systems (multi-tenant, role-based, report-heavy) Create clean Angular frontends that don’t fight the backend Customize & extend NopCommerce, Sitecore, Umbraco Integrate MS Dynamics 365, APIs, payments, and third-party tools Fix legacy systems that “everyone else touched but no one owned” Why clients stick with me: I think like a business owner, not just a coder I ask the right questions before writing code I communicate clearly (no ghosting, no jargon flexing) I deliver maintainable systems, not spaghetti miracles If you want: ✔ predictable delivery ✔ clean architecture ✔ someone who treats your product like their own Let’s talk. I don’t chase gigs — I build long-term wins.

Migrating clients from on-perm to Amazon Web Services, and Azure. Working and managing Hybrid Cloud Technologies. Supporting Clients in VMWare, Microsoft Hyper-V, OpenVZ, and Xen Virtualization. Server administrator with 10 + years of Windows experience. DIB (Defense Industrial Base) CMMC RP- Azure GCC, and Azure GCC High Migrations. Microsoft Active Directory, Exchange 2003 - 2019, Hosted Exchange, Office 365, Google Apps, Microsoft Intune Setup, and configuration management / Microsoft Endpoint manager, Azure AD/Azure, Azure Migerate, Azure VMS, Microsoft Defender, SQL Server, Help with NIST 800-171 Implementations on GCC(Government Community Cloud), and GCC High. Proficient in Server Setup, Upgrades, Physical to Virtual Server Migrations/ Upgrades, and Server Migrations/ Exchange Migrations. Exchange to O365 Migrations. I am passionate about learning new technologies and helping clients move to the cloud. Proficient in Disaster Recovery (Including Datto, Shadow-Protect, Veeam, Acronis cloud, Max Online back, Carbonite,) Patch Management (Labtech, Kaseya, Vistara, Max remote management) , Network Monitoring, Network Setup, and Troubleshooting Workstation Deployment, Installation, Setup, and Repairs (Desktop and Laptops) Server Deployment and Troubleshooting Database and System backups Customers solutions to improve business to business operations 5+ years of Linux and Unix Experience Cisco Asa, SonicWALL, Cisco Switches Meraki, Sonic wall Firewalls, VPN, Remote Desktop Setup and Troubleshooting, 15+ Plus years in Managed Services Experience 15+ years in Active Directory / Windows Servers/ Migrations I've worked for 6 different MSP's(Managed Service Providers) s in my past. Projects I've serviced in my past: US Government, DIB (Defense Industrial Base) CMMC- GCC, and GCC High. Finical , HIPAA/ medical, Manufacturing, and other industries.