Are you looking for an experienced ServiceNow Project Manager and Program Manager to lead successful ITSM implementations, optimize service delivery, and drive digital transformation? With over 10 years of hands-on expertise in ServiceNow ITSM, Agile Project Management, and enterprise tools like Jira, I deliver high-impact solutions that reduce costs, improve efficiency, and maximize ROI. Core Expertise: ServiceNow Project & Program Management — End-to-end delivery of complex implementations, including Demand Management, Project Portfolio Management (PPM/SPM), Resource Management, and Strategic Portfolio Management. ITSM Process Optimization — Designing and implementing ITIL-aligned processes for Incident Management, Problem Management, Change Management, Configuration Management (CMDB), IT Asset Management, and IT Operations Management. Agile & Hybrid Delivery — Expert in Jira for backlog grooming, sprint planning, agile tracking, and scaling agile across teams. Change & Release Management — Smooth transitions with strong stakeholder alignment and minimal disruption. Business Analytics & Performance Analytics — Building KPI dashboards, OKR frameworks, and data-driven reporting to support strategic decision-making. Additional Tools — Airtable for lightweight project tracking and change request workflows. Why Clients Choose Me: I specialize in ServiceNow implementations for public sector, telecommunications, and nonprofit organizations. I've managed over $15M in public sector project contracts and successfully delivered 25+ ServiceNow projects (including greenfield and enhancement initiatives), consistently achieving 94%+ client satisfaction, delivering ahead of schedule, and under budget. Key results I've delivered: Reduced project cycle times by 20% through streamlined processes and better governance. Decreased compliance issues by 30% via robust change and incident management frameworks. Increased ServiceNow user adoption by 40% through targeted training and knowledge transfer programs. What Sets Me Apart: Proven Delivery Track Record — Deep expertise across the full ServiceNow suite (ITSM, SPM, ITOM, ITAM, Performance Analytics, Agile Development, Application Portfolio Management, and more). Strategic & Client-Centric Approach — I combine technical knowledge with business acumen to align technology with organizational goals. Collaborative Leadership — Experienced leading cross-functional teams in fast-paced environments while fostering innovation and accountability. End-to-End Support — From requirements gathering and implementation to hypercare, training, and ongoing optimization. Ready to transform your IT service management, accelerate your ServiceNow adoption, or scale your project portfolio with reliable Agile Project Management? Let's discuss how I can help your team achieve measurable results. Message me today to schedule a quick call — I'm available for both short-term consulting and long-term program management engagements.

📌 “Rachel is an invaluable member of our team. Her expertise and commitment play a crucial role in the projects’ success, and we are especially impressed by her problem-solving abilities. We wholeheartedly recommend her.” 📌 “Rachel was excellent — very responsive and technically outstanding. Will hire again soon for more productivity work.” I’m Rachel Amankhu, a proactive and highly skilled Project Manager, Executive Virtual Assistant, and CRM Automation Expert with 5+ years of proven success helping businesses streamline operations, improve efficiency, and scale confidently. As a 100% Job Success Top-Rated freelancer, I specialize in creating order, clarity, and automation for growing teams — so business owners can focus on strategy while I handle execution. Over the years, I’ve managed diverse functions including: ✨ Project and calendar management using Asana, ClickUp, Monday.com, Smartsheet, and Jira ✨ Business reporting, KPI tracking, and workflow automation using tools like Zapier, Power Automate, and HubSpot ✨ SOP creation and operations management to streamline team activities and improve accountability ✨ CRM setup and automation in GoHighLevel, Hivemind, Zoho, Zendesk, and HubSpot 💬 Executive communication and email management, ensuring seamless coordination between leadership, teams, and clients ✨Onboarding and HR coordination, including developing onboarding systems in M365 ✨ Marketing automation, lead generation, and payment processing** through Stripe and integrated platforms I serve as a reliable communication bridge between senior leadership, executive teams, and clients — ensuring all operations align with company objectives and deadlines. My goal is to help your business run smoothly, efficiently, and smartly. ✨ Tools I Use MS Project | Trello | ClickUp | Asana | Monday.com | Jira | Zapier | HubSpot | Zoho | G-Suite | MS Office | Calendly | Smrtphone | Stripe | Podio | ScoreApp | Notion | Podia | Loom | Skype Always open to learning new tools and systems to best support your operations. ✨Certifications Fundamentals of Agile Project Management Fundamentals of Waterfall Project Management PRINCE2 Certification Preparation – Fundamental Concepts MS Project Monday.com – Project Management (Intermediate to Advanced) Onboarding New Employees: Increase Retention & Performance Operations Management, Strategy, and Product Design Excellence in Excel: Create a Dynamic Gantt Chart Advanced Excel ✨Work Setup Dual monitors for multitasking efficiency Strong internet connection Dedicated, distraction-free workspace Full-time availability with 30-minute response time Experience collaborating across time zones Let’s have a quick chat to discuss how I can help bring structure, clarity, and automation to your business. I look forward to becoming your reliable systems and operations partner. Welcome!

🚀 Asana Workflow Specialist | Certified Project Manager 🚀 When it comes to Asana and ClickUp automations, 𝐈 𝐀𝐌 𝐘𝐎𝐔𝐑 𝐂𝐎𝐌𝐏𝐄𝐓𝐈𝐓𝐈𝐕𝐄 𝐀𝐃𝐕𝐀𝐍𝐓𝐀𝐆𝐄! I help teams transform chaos into clarity with project management expertise while designing custom workflows and automations using Asana & Clickup to drive productivity and meet deadlines.🚀 I transform your Asana & Clickup workspace from a basic task list into a powerful automated command center for your team! Want to experience what's possible when Asana or Clickup is set up to work for you, not against you? You are in the right place! HERE'S HOW I TRANSFORM TEAMS: -------------------------------------------- ✅ Dashboards that drive decisions - Get clear, actionable insights at a glance with custom dashboards that show you exactly what you need. ✅ Automation that makes sense: - say goodbye to to repetitive tasks! I create intelligent automation systems that handle the routine while you focus on impact. ✅ Custom workflows: - Your team is unique and your work set up should be too. I design intuitive workflows that matches exactly how your team works best. WHAT YOU GET: -Process Optimization -Smart automation setup -Strategic workspace design -Custom templates & Forms Ready to see what Asana and other tools can do for your team? Let's talk 📩 Let's connect and transform your workspace into the productivity powerhouse it should be.

Most agency delivery problems don't come from the team working harder. They come from projects running without a clear, shared system. Briefs get reinterpreted between sales and delivery. Status updates depend on whoever has time to chase them. Account managers rebuild plans from scratch every Monday. The team is busy, but the work feels reactive, and the founder ends up unblocking every other decision. The fix isn't a new PM tool or stricter Slack rules. It's a delivery rhythm built on: → Clear ownership at every stage of a project → A consistent intake-to-delivery flow the team actually uses → Decision rights that keep work moving without constant escalation When those three are in place, delivery feels calmer, clients see the difference, and retainers hold longer. 🛠 With the right operating rhythm, your agency can take on more work without adding chaos, and your team can focus on the craft instead of chasing updates. I help agencies turn project management from a firefight into a repeatable system, so account managers stop reinventing the wheel and founders stop triaging Slack at night. My priority in working with you is operational clarity → so your team can execute on a system they trust instead of reacting to whatever is loudest. I run projects across creative, paid media, Amazon, web, and content delivery. Each has its own rhythm, but they all sit on the same delivery standard, so you always know how a project moves from kickoff to wrap, who owns what, and where the work stands. This isn't about adding heavy process. It's about removing the friction that costs you margin, team morale, and renewals. ➡️ You DO NOT need to migrate to a new project management tool to get delivery under control. ➡️ You DO NOT need to hire three more project managers. ➡️ You DO NOT need rigid, corporate-style processes that slow the team down. My work typically includes ▼ • End-to-end project management across creative, marketing, Amazon, web, and content • Intake, kickoff, execution, QA, and wrap workflows tailored to your service mix • SOPs and playbooks for repeatable client delivery • Client communication cadence, status reporting, and retainer health tracking • Resource planning, capacity modeling, and utilization tracking • Project tool setup and cleanup (ClickUp, Asana, Notion, Monday, Slack) • Account ops support: onboarding, escalations, renewal prep • Ongoing PM support or fractional ops leadership ✅ If you want delivery to run smoother without overhauling your whole agency, send me a message today and let's talk.

Project Manager for Startups | Notion & ClickUp Systems Expert |Business Operations Your team is busy, but busy isn't the same as moving forward. If execution feels messy and you're still the one holding everything together, that's not a people problem. It's a systems problem. And I build the system that fixes it. Most recently, a 10-person agency cut delivery time by 30% in 3 weeks. No new hires. No new tools. Just a system that worked. I'm a Project Manager and Notion/ClickUp Systems Expert specializing in business operations, process improvement, and cross-functional team management for startups, agencies, and remote teams so your team moves fast, stays aligned, and executes without you in every conversation WHAT I BUILD FOR YOU: ➡️Project Management & Agile Execution End-to-end project oversight using Agile/Scrum. Clear ownership, KPI tracking, stakeholder management, and resource planning with zero-chase accountability built in. ➡️Notion System Design & Optimization As a Notion Expert, I build Custom Notion workspaces around how your team actually works. CRM pipelines, dashboards, automation logic, multi-team coordination, and reporting so your team always knows what to do, where to find it, and how work flows. ➡️ClickUp Setup & Workflow Design As a ClickUp expert, I build task structures, sprint planning, automations, and team onboarding designed to make your project delivery faster and cleaner. ➡️Standard Operating Procedures: I build Standard Operating Procedures, document business processes, and design workflow automations so your team executes consistently with or without you in the room. WHAT CHANGES IN THE FIRST 30 DAYS: ✔ 10–20 hours saved weekly through automation and structured workflows ✔ No missed deadlines, clear ownership, and excellent delivery of projects ✔ Founders step back from daily execution within the first 2–3 weeks ✔ Teams that actually use the system because it's built for how they work ✔ Projects delivered faster through Agile planning and real accountability. WHOM I WORK WITH: ✔ Startup founders building business operations and scaling processes for growth ✔ Marketing & creative agencies managing multiple clients and shifting deadlines ✔ SaaS and tech teams building operational systems for growth ✔ Operations managers who need KPI visibility, resource planning and workflow structure ✔ Service businesses that are growing faster than their current systems can handle TOOLS: Project & Task Management — Notion, ClickUp, Asana, Monday, Trello, Basecamp, Miro Automation & AI — Zapier, Make, Notion Automations Communication — Slack, Google Workspace, Microsoft Excel Data & Reporting — Notion Dashboards, Google Sheets CALL TO ACTION If your team is working hard but execution still feels chaotic, that's the gap I close. Tell me what's breaking right now. I'll tell you exactly how I'd fix it in the first week. 📩 Message me directly or send an invite. I respond within 3 hours

I believe teams do their best work when three things come together: solid project structure, smart workflows, and people who actually know how to use their tools. That's the lens I bring to every client engagement. I'm an Asana Consultant and Workflow Architect with 10+ years of Asana implementation and a Master's in Organizational Leadership. As a Certified Asana Service Provider, I work with teams and organizations to design systems that stick — not just technically, but operationally. My work goes beyond tool configuration. I design workflow architecture across departments and systems, map how work travels between people and teams, and build the structures that make Asana useful for everyone — not just the project managers. My clients come away with cross-functional workflows that used to feel chaotic running smoothly, cleaner project structures their teams can maintain, and systems that scale as they grow. Some engagements are complex builds; others are focused fixes with a quick turnaround. I also believe that personal productivity and team workflows are inseparable. When individuals know how to use Asana well, the whole team works better together. That's why my implementations are adoption-focused by design — training, onboarding, and habit-building are built into the process, not tacked on at the end. WHAT I WORK ON Workflow architecture and system design · Portfolio structure and governance · Operational diagnosis and process redesign · Asana implementation and configuration · Team and super-user training · PM 101 virtual workshop · Multi-system integrations (HubSpot, Zapier, and others) WHO I WORK WITH Teams, departments, and executives at organizations who are serious about improving how work gets done. I'm also the author of Practical Productivity, simple habits for busy humans. If Asana isn't working the way it should — or you're starting fresh and want to do things right — let's talk!

I am an experienced Project Manager with over a decade in software project management and system implementations. Skilled in agile and waterfall methodologies, I ensure high-quality deliverables within timelines and budgets. I excel in bridging technical teams and client executives, with strong analytical and communication skills. My expertise includes leading PMOs, process enhancement, and implementing digital solutions across various industries. Let’s transform your project visions into successful outcomes.

Project Controls and Operations Consultant with 25+ years of experience supporting construction, energy, infrastructure, manufacturing, and industrial projects. Specialized in: Primavera P6 & Microsoft Project Scheduling Project Controls & Earned Value Management Smartsheet, SharePoint & Power BI Systems PMO & Workflow Development Forecasting, Reporting & Dashboard Automation Construction Operations & Execution Support Experienced in supporting projects throughout the full lifecycle, including planning, scheduling, forecasting, reporting, resource management, and operational process improvement. I help organizations improve project visibility, communication, forecasting, and execution by developing practical, scalable management systems and reporting workflows that support real-world operations — not just software administration. My background includes large-scale utility, power generation, infrastructure, telecom, manufacturing, and industrial construction projects, with extensive experience collaborating directly with project managers, field teams, engineers, contractors, and executives.

Search “Hire the Best Agile Project Managers in Albania” on Upwork. You won’t need to scroll far - you’ll find me Need an AI product built, a software project delivered, or a struggling development team brought back on track? I help startups, SaaS companies, fintechs, and growing businesses turn ideas into successful products that launch faster, scale efficiently, and deliver measurable business results. Having led and delivered 50+ software products and strategic initiatives across AI, fintech, SaaS, marketplaces, and enterprise platforms, I can confidently help you bridge the gap between business strategy and technical execution. Hi, I'm Granit, an Agile Product Manager, Technical Project Manager and a Scrum Master with a background in Computer Science and software engineering. Over the past 6+ years, I've worked with founders, executives, startups, and cross-functional teams to transform ideas into scalable digital products. My experience spans AI-powered platforms, fintech solutions, SaaS products, workflow automation systems, and enterprise applications. I combine product strategy, technical expertise, and delivery leadership to ensure projects stay aligned, teams remain productive, and products move from concept to launch successfully. If you already have a product in development but are struggling with missed deadlines, unclear requirements, stakeholder misalignment, delivery bottlenecks, or technical challenges, I can help. Clients commonly engage me to: • Define product vision, strategy, and roadmaps • Lead AI product initiatives and automation projects • Create MVP plans and product launch strategies • Manage Agile teams and delivery processes • Build and optimize Jira, ClickUp, Linear, and project workflows • Write PRDs, user stories, acceptance criteria, and technical documentation • Facilitate stakeholder communication and executive reporting • Improve development processes and team productivity • Conduct product audits and identify growth opportunities • Rescue delayed or underperforming projects • Coordinate cross-functional teams across product, design, engineering, and business functions • Translate business objectives into actionable technical requirements I enjoy working with startups, fast-moving teams, AI initiatives, and complex product challenges where strong leadership and execution make the difference. My expertise includes: ✅ AI Product Management & Strategy • AI product roadmaps and execution • ChatGPT, Claude, AI Agents, and workflow automation • Product discovery and validation • KPI definition and growth optimization • Go-to-market planning and product launches ✅ Technical Project Management • Agile & Scrum leadership • Sprint planning and backlog management • Delivery oversight and stakeholder management • Risk mitigation and dependency tracking • Team coordination and performance optimization ✅ Product & Business Analysis • Product Requirement Documents (PRDs) • User stories and acceptance criteria • Process mapping and workflow optimization • Market research and competitor analysis • Product audits and strategic recommendations ✅ Technical Documentation • Product specifications • API documentation • System architecture documentation • SOPs and operational workflows • Knowledge management and process documentation My background includes: • Bachelor's Degree in Computer Science • Software Engineering experience • AI, Fintech, SaaS, and Automation products • Scrum Master and Agile leadership experience • Product Strategy and Technical Project Management • European and US-based projects Tools & Platforms: Jira, ClickUp, Linear, Azure DevOps, Confluence, Notion, Slack, Figma, Miro, GitHub, ChatGPT, Claude, OpenAI, Productboard, Google Analytics If you're looking for someone who can own both product strategy and execution, align stakeholders, manage technical teams, and ensure your product gets delivered successfully, send me a message and tell me about your project. I'd be happy to discuss how I can help. Search “Best Agile Project Managers in Kosovo” on Upwork. You won’t need to scroll far - you’ll find me

🏆 Verified Top Rated 🏆10K+ earning 🏆850+ Hours Completed 🚀 Projects falling behind? Tasks getting missed? CRM not being used effectively? I help startups, agencies, and growing businesses streamline operations, manage projects efficiently, and automate workflows so teams stay organized, productive, and focused on growth. With expertise in Project Management, Business Operations, CRM Management, Workflow Automation, and Executive Assistance, I build systems that improve accountability, reduce manual work, and ensure projects move forward without constant oversight. 🔹 Project Management • Project planning and execution • Task management and team coordination • Timeline, milestone, and deadline tracking • Stakeholder communication and follow-ups • Risk management and project documentation • SOP creation and process documentation 🔹 Business Operations Management • Operations planning and execution • Process improvement and workflow optimization • Business systems development • Team coordination and operational support • Bottleneck analysis and problem-solving • Standard Operating Procedures (SOPs) 🔹 CRM Setup & Management • CRM implementation and optimization • Pipeline setup and sales workflow management • Lead tracking and follow-up systems • CRM automation and reporting • Customer lifecycle management • Team adoption and CRM training support 🔹 Workflow Automation • Make (Integromat) Automation • Zapier Automation • n8n Workflow Development • Process automation and system integrations • Data synchronization between platforms • Manual task reduction and efficiency improvement 🔹 Executive & Virtual Assistance • Executive support and administrative management • Calendar and inbox management • Client communication and follow-ups • Task prioritization and coordination • Meeting scheduling and organization • Business support and operational assistance 🛠 Tools & Platforms ClickUp • Asana • Notion • Trello Zapier • n8n CRM • Google Workspace • Microsoft Office If you're looking for a reliable Project & Operations Manager who can improve systems, streamline workflows, manage projects, and support business growth, let's connect and discuss how I can help. Best Regards, Naeem Ul Hassan