🚀 Tired of 𝗪𝗔𝗦𝗧𝗜𝗡𝗚 𝗠𝗢𝗡𝗘𝗬 on 𝗠𝗘𝗧𝗔 𝗔𝗗𝗦 𝗪𝗜𝗧𝗛𝗢𝗨𝗧 𝗦𝗔𝗟𝗘𝗦? 13 years. $4M+ in managed Meta Ads spend. 80+ brands across Ecommerce and Lead Generation. I work as a Meta Ads Expert — I've seen every algorithm shift, every iOS update, every "this platform is dead" moment — and I've kept accounts profitable through all of it. ◆ 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 𝐓𝐇𝐀𝐓 𝐒𝐏𝐄𝐀𝐊󠁯 •󠁏󠁏 $𝟒𝐌+ 𝐢𝐧 𝐭𝐨𝐭𝐚𝐥 managed ad spend with documented ROAS growth across every account. 󠁯•󠁏󠁏 Manage Meta Ads budgets 𝐟𝐫𝐨𝐦 $𝟏,𝟎𝟎𝟎 𝐭𝐨 $𝟑𝟔𝟎,𝟎𝟎𝟎+ 𝐩𝐞𝐫 𝐦𝐨𝐧𝐭𝐡. 󠁯•󠁏󠁏 𝐒𝐜𝐚𝐥𝐞𝐝 𝟖𝟎+ 𝐛𝐫𝐚𝐧𝐝𝐬 across Ecommerce, Lead Generation, and SaaS as a Facebook Ads Manager. 󠁯•󠁏󠁏 Reduced Lead Generation 𝐜𝐨𝐬𝐭𝐬 𝐛𝐲 𝟒𝟎% through audience restructuring and Meta Ads campaign optimization. 󠁯•󠁏󠁏 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐋𝐓𝐕 𝐛𝐲 𝟐.𝟑𝐱 through Meta retargeting and funnel sequencing. ◆ 𝐖𝐇𝐘 𝐇𝐈𝐑𝐄 𝐚 𝐌𝐞𝐭𝐚 𝐀𝐝𝐬 𝐄𝐱𝐩𝐞𝐫𝐭 𝐰𝐢𝐭𝐡 𝟏𝟑 𝐲𝐞𝐚𝐫𝐬? 󠁯•󠁏󠁏 𝟖𝟎+ 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬 — Ecommerce, Lead Generation, luxury, SaaS, local, franchise. Pattern recognition no single-niche Facebook Ads Manager has. 󠁯•󠁏󠁏 𝐅𝐮𝐥𝐥-𝐟𝐮𝐧𝐧𝐞𝐥 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 — I don't manage Facebook Ads campaigns in isolation. Every Meta Ads account I run has a documented strategy, audience architecture, and creative testing framework. 󠁯•󠁏󠁏 𝐃𝐢𝐚𝐠𝐧𝐨𝐬𝐭𝐢𝐜 𝐟𝐢𝐫𝐬𝐭 — before touching budget, I audit tracking, audience overlap, creative fatigue, and funnel gaps. Most Meta Ads managers skip this step. 󠁯•󠁏󠁏 𝐋𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐟𝐨𝐜𝐮𝐬 — average client LTV with me is 14 months. I build for sustainable growth, not short-term ROAS spikes. ◆ 𝐌𝐘 𝐀𝐏𝐏𝐑𝐎𝐀𝐂𝐇 𝐓𝐎 𝐌𝐄𝐓𝐀 𝐀𝐃𝐒 𝐒𝐔𝐂𝐂𝐄𝐒𝐒 🎯 Tracking & Data Foundation Every engagement starts with a full Meta Pixel and CAPI audit. If tracking is broken, no Facebook Ads optimization will work. I rebuild the data layer before touching a single Meta Ads campaign — clean data is the foundation of every profitable Meta Ads account. 🧩 Account Structure & Funnel Architecture I map the full funnel before launching any Meta campaign: top-of-funnel cold acquisition, mid-funnel retargeting sequences, and bottom-funnel conversion flows. Every Facebook Ads campaign has a defined role in the system, not just a budget line. 👤 Audience & Creative Testing I test audience segments and creative angles systematically across every Meta Ads account — cold audiences, lookalikes, interest stacks, and behavioral signals. Copy, format, and hook are tested with a clear framework and optimized continuously. Every winning Meta ad creative is scaled. Every losing one is cut fast. 📊 Reporting & Weekly Communication Clients receive weekly performance summaries and live dashboard access. Every change to the Meta Ads account is documented. No guessing, no black box. ◆ 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒 󠁯•󠁏󠁏 𝐌𝐞𝐭𝐚 𝐀𝐝𝐬 𝐄𝐱𝐩𝐞𝐫𝐭 & 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 — expert-level Meta Ads campaign management, daily optimization, and scaling. 󠁯•󠁏󠁏 𝐅𝐚𝐜𝐞𝐛𝐨𝐨𝐤 𝐀𝐝𝐬 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 — Meta campaigns for service businesses, B2B, local, and franchise models. 󠁯•󠁏󠁏 𝐄𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐌𝐞𝐭𝐚 𝐀𝐝𝐬 — ROAS-focused Meta Ads campaign optimization for fashion, beauty, wellness, home, and luxury. 󠁯•󠁏󠁏 𝐌𝐞𝐭𝐚 𝐀𝐝𝐬 𝐀𝐮𝐝𝐢𝐭 — one-time deep review with a written action plan within 48 hours. ◆ 𝐃𝐀𝐓𝐀-𝐃𝐑𝐈𝐕𝐄𝐍 𝐒𝐂𝐀𝐋𝐈𝐍𝐆 󠁯•󠁏󠁏 AI-assisted strategy — Claude and ChatGPT for creative briefs, copy, and Meta campaign analysis 󠁯•󠁏󠁏 Triple Whale, RetentionX and others — Ecommerce attribution, blended ROAS tracking, cohort analysis 󠁯•󠁏󠁏 Looker Studio & Power BI — custom dashboards, automated Meta Ads reporting 󠁯•󠁏󠁏 Google Analytics 4 — funnel tracking, event setup, conversion analysis 💰 𝐑𝐄𝐀𝐃𝐘 𝐓𝐎 𝐒𝐂𝐀𝐋𝐄 𝐘𝐎𝐔𝐑 𝐅𝐀𝐂𝐄𝐁𝐎𝐎𝐊 𝐀𝐃𝐒? If you need a Facebook Ads Expert with 13 years of proven results, send me a message. I'll review your account and deliver a custom Meta Ads roadmap within 48 hours. These keywords help clients to find me: meta ads manager | facebook ads | facebook ads manager | meta ads specialist | facebook ads specialist | media buyer | facebook media buyer | performance marketing | paid social specialist | lead generation | facebook business | meta business manager | ecommerce facebook ads | facebook ads ecommerce | retargeting | facebook pixel | conversions api | capi | roas | cost per lead | audience segmentation | creative testing | funnel strategy | scaling facebook ads | meta ads optimization | facebook ads audit | campaign management | ad account management | facebook ads strategy | omnichannel marketing

Senior Microsoft Consultant | 17+ Years of Expertise in SharePoint, Power Platform & Microsoft 365 I'm a seasoned Microsoft 365 Consultant with over 17 years of global experience in delivering business-critical solutions using SharePoint (Online & On-Premise), Power Apps, Power BI, Power Automate, and Microsoft Teams. I’ve successfully led projects for clients across the globe, ensuring delivery within scope, time, and budget. From SharePoint migrations, upgrades, branding, and customizations to end-to-end business process automation, I specialize in transforming outdated manual processes into efficient, cloud-based systems. I’ve helped small businesses, growing startups, and enterprise organizations build smart solutions like Document Management Systems (DMS), HR Management Systems (HRMS), Quality Management Systems (QMS), and Project Management Systems (PMS), all within the Microsoft 365 ecosystem. 🧩 Trusted by Global Clients Brands like Torrent Power, Daikin, Mahanagar Gas Limited, GTU, and Nonviolent Peaceforce have relied on my expertise to build, automate, and optimize digital solutions that save time and improve business efficiency. 💼 Services I Offer: ✅ Microsoft 365 Consulting Implement Microsoft 365 tools with confidence, from tenant setup to long-term strategy and governance. ✅ SharePoint Consulting I provide SharePoint Online and On-Premise services, including migration, installation, customization, branding, integration, and setup. ✅ Power Apps Development Build modern business apps to digitize forms, workflows, approvals, and task tracking — integrated with SharePoint or Dataverse. ✅ Power BI Dashboards Get clear, interactive reports that help your teams visualize KPIs and make informed, data-driven decisions. ✅ Power Automate Flows Automate repetitive and complex tasks using flows that connect your apps, services, and users seamlessly. ✅ Mobile App Development Cross-platform mobile apps developed using Flutter or native tools, intuitive, fast, and scalable for business needs. ✅ Website Development Custom websites using React, WordPress, Laravel, or PHP, mobile-friendly, fast-loading, and built for conversion. 🌟 Benefits of Working With Us ✔️ A 17+ Years Experienced Project Manager (US Graduate) will oversee your project, supported by senior developers, designers, and QA specialists. ✔️ Cost-effective hourly rates that deliver real value. ✔️ Professional, hassle-free communication and complete transparency. ✔️ Open to signing NDAs to ensure the confidentiality of your ideas and concepts. ✔️ Extensive experience working with clients from the US, Canada, European Union, and Australia. ✔️ Follow an Agile Development Methodology to keep you involved and informed throughout the project lifecycle. 💡 Why Choose Me? 🔹 17+ years of Microsoft ecosystem experience 🔹 Deep technical expertise across Microsoft 365 & app development 🔹 Worked with Fortune 500s and growing businesses alike 🔹 Problem-solver focused on outcomes, not just features 🔹 Transparent communication and on-time delivery 🔹 Post-delivery support and documentation Let’s bring your idea to life or improve what’s already built. 📩 Ready to discuss your project? Let’s connect today.

⭐️ ⭐️ ⭐️ ⭐️ ⭐️"Poonam is an exceptional talent. She’s friendly, skilled, resourceful and went over and beyond for my project. Definitely someone I’d want to work with again and again." Want a social media presence that stops the scroll and starts the sale? I build premium strategies, scroll-stopping short-form video (Reels/Shorts), and full brand management that turns your digital footprint into a growth engine and your followers into loyal customers. You bring the vision. I build the empire. With 9+ years in Digital Marketing and Content Strategy, I turn creative storytelling into measurable results. Whether you need a brand-new social strategy, a full profile revamp, or high-level content production, I'll help you stand out with a brand voice that's consistent, polished and unmistakably modern across every platform. I OFFER CUSTOM MEDIA SOLUTIONS 1) Full Social Media Management – Instagram, TikTok, LinkedIn, YouTube, Facebook, Pinterest & X 2) Custom Canva Graphic Design – Posts, reels, stories, banners, and carousels 3) Reusable Canva Templates – Fully editable brand kits for your team 4) Short-Form Video Editing – Expert CapCut & Reels transitions 5) High-Converting Content Creation – Viral-style Instagram Reels, YouTube Shorts & TikToks 6) Strategic Content Planning – Custom calendars & scheduling 7) Paid Social Advertising – Targeted Facebook & Instagram Ads management 8) SEO & Copywriting – Optimized captions, blogs, and B2B landing page copy 9) Brand Identity Setup – Logo design, aesthetic curation, and color palettes 10) Community Management – Proactive engagement & relationship building 11) Data-Driven Growth – Deep-dive audits and performance reporting WHAT I DELIVER: 1) Strategy & Audit – Deep dive into your goals, competitor research, and a roadmap 2) Visual Branding – Creating your custom Canva Brand Kit, templates, and aesthetic 3) Content Storyboarding – Reels and planning high-value graphic designs 4) Top Production – Pro Canva design, CapCut video editing, & SEO-optimized copywriting 5) Scheduling – Calendar management and posting at peak times for maximum reach 6) Growth & Engagement – Active community & audience interaction 7) Analytics & Scaling – Performance reports & strategy refinement to ensure growth & ROI INDUSTRIES I HAVE BOOSTED ONLINE 1) E-commerce & Retail (Shopify, Etsy, Amazon Brands) 2) Beauty & Wellness (Spas, Salons, Skincare, Cosmetics) 3) Travel & Tourism (Luxury Travel, Agencies, Hotels) 4) Real Estate (Agents, Brokers, Property Management) 5) Coaching & Consulting (Business, Life, & Career Coaches) 6) Healthcare (Clinics, Dentists, Mental Health Professionals) 7) Creatives & Arts (Photographers, Designers, Musicians) 8) Fitness & Sports (Gyms, Yoga Studios, Personal Trainers) 9) Food & Beverage (Restaurants, Cafés, Meal Prep Services) 10) Education (Online Courses, Tutors, Schools) 11) Tech & SaaS (Startups, Apps, Software Companies) 12) Professional Services (Lawyers, Accountants, Agencies) 13) Home Services (Construction, Interior Design, Landscaping) 14) Non-Profits (Charities, Organizations) 15) Personal Brands (Influencers, Public Speakers, Authors) WHY CLIENTS CHOOSE ME? 1) 100% SMM Expertise — Deep platform knowledge and advanced marketing skills 2) All-In-One Specialist — I handle everything from strategy, design, video editing & engagement 3) SEO & Conversion Focused — Every post is created with a clear business goal in mind 4) Communication & Proven Results — Dedicated to turning all accounts into profitable brands NOTE: Whether you're a small business, startup, or luxury brand, I'll help you build a digital presence that inspires trust and drives real results. Send me a message now, and let's turn your ideas into a stunning, high-performing brand. Best Regards, Poonam Social Media Marketing Specialist | Content Strategist | Short-Form Video Expert canva design, canva expert, social media manager, canva templates, instagram design, instagram reels, instagram marketing, tiktok manager, tiktok growth, tiktok video editing, facebook marketing, facebook ads, linkedin growth, linkedin profile optimization, linkedin content, youtube shorts, youtube channel management, pinterest marketing, pinterest pin design, x marketing, twitter management, social media strategy, digital marketing, video editing, capcut editor, content writer, seo writing, brand identity, graphic design, canva pro designer, b2b copywriting, community management, social media audit, content calendar, organic growth, luxury travel marketing, branding expert, smm, social media content, social media post design, instagram story design, instagram story design, viral content creation, ugc creator, ugc video, video editor.

Skilled in Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Canva, Figma, Microsoft 365 ( Word, Excel, PowerPoint), Adobe Certified, GSlides, Articulate 360, All Design Softwares. 100% Delivery as per requirements. I’m available across PST, EST, CET, AEST, GMT, and other major time zones, and flexible with both short-term and long-term collaborations, including fast-paced and urgent projects. I’ve worked with clients and businesses across the United States, Australia, the Middle East, Germany, and other international markets, which has helped me adapt to different industries, audiences, and design expectations. My core expertise includes: • Editorial design (books, reports, whitepapers, case studies, eBooks) • Layout design & typesetting (Adobe InDesign – print-ready production files) • Marketing collateral (brochures, catalogs, flyers, one-pagers, sales assets) • Presentation design (PowerPoint, Google Slides, pitch decks) • Infographics & data visualization • Social media creatives & ad design (LinkedIn, Instagram, Facebook, TikTok) • PDF design (interactive, structured, and print-ready documents) • eLearning and structured learning materials • Brand-aligned template systems (Canva, InDesign, PPT, Word) • Image editing, refinement, and production support • Brand Guidelines & Identity • Product Packaging & Labels • 2D/3D Illustrations ( Custom, Web, Documents, Character, and more ) Industries I’ve worked with: Medical & Healthcare, Pharmaceuticals, Real Estate, Engineering & Manufacturing, Construction, Architecture, SaaS & Technology, IT Services, Finance & Fintech, Education & E-learning, Marketing & Advertising Agencies, Retail & E-commerce, Hospitality, Automotive, Energy & Industrial sectors. I work with a strong focus on clarity, hierarchy, and consistency ensuring every piece of design is not only visually polished but also functional and easy to navigate in real-world use cases. I’m equally comfortable working within established brand systems as I am taking ownership of loosely defined requirements, where I structure, refine, and deliver complete design solutions with minimal direction. Best, Fawwad Raqeeb.

Every high-performing Founder eventually hits a wall. It’s not a lack of vision; it’s the "Operational Noise." The calendar is a mess, the books are "good enough" but not audit-ready, and the brand's social presence is inconsistent. I am the specialist who silences that noise. I recently helped a Community and Placemaker fix this exact problem. They needed their Zoho CRM optimized, contacts and accounts created, and imported CSV files properly mapped and workflow processes fully optimized. I stepped in and did this 3 things: Engineered a "Zero-Leak" Data Architecture: I didn't just import the CSV files; I audited the source data for 100% accuracy, properly mapped custom fields, and resolved duplicates. This transformed their messy database into a high-integrity CRM where Contacts and Accounts were perfectly synced, providing a reliable "Single Source of Truth." Automated the Relationship Pipeline: I built custom workflow rules and "Sync Audits" to ensure no interaction gap exceeded 48 hours. By automating follow-up reminders and lead status updates, I removed the mental load from the leadership team, ensuring high-value property partners were nurtured with professional precision. Optimized Operational SOPs: I restructured their internal documentation and CRM navigation, creating a "Playbook" that increased organizational efficiency by 35%. This ensured that as the team scales, every new activation or partnership follows the same rigorous, audit-ready process I implemented. The Result: A fully optimized Zoho ecosystem that reduced manual data entry time by 30% and allowed the founder to focus on high-level placemaking while I managed the operational mechanics in the background. I build these kinds of process transformations using Airtable, Trello, Notion, Monday and GHL helping founders eliminate chaos, save time and scale without hiring more people. 3. THE BRAND ARCHITECT (MarCom & Social Media Manager) As a Marketing Communications Specialist, I ensure your external voice matches your internal excellence. I manage community engagement, design high-end assets in Canva, and maintain your LinkedIn presence so your brand stays visible while you stay busy. CERTIFIED TO SCALE YOUR OPERATIONS: Asana Workflow Management Certified: I build systems that don't break. QuickBooks Pro Certified: Your books stay audit-ready, 365 days a year. Coursera Power BI Data Analytics: Turning your data into your greatest competitive advantage. CLIENTS HIRE ME BECAUSE: I’m a "System Architect": I don’t just "do tasks"; I build the SOPs that allow you to scale from 2 to 20 people without friction. I Speak the Language of ROI: Because of my accounting background, I see every admin task through the lens of "How does this save us money?" I’m Culturally Intelligent: Having worked extensively with US and UK teams, I bridge time zones and cultures seamlessly. I’m "Low-Maintenance, High-Output": You won’t have to micromanage me. I flag the problem and the solution in the same breath. Your business deserves to run smoothly even when you’re offline. I provide the Financial Integrity, Brand Momentum, and Operational Calm required to make that happen. Click ‘Hire’ or send me a message—let’s turn your vision into an automated, profitable reality.

🎖️ 𝟏𝟓+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄‏‏‎‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎🏅 𝟏𝟐+ 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒‏‏‎‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎📧 𝟑,𝟓𝟎𝟎+ 𝐌𝐀𝐈𝐋𝐁𝐎𝐗𝐄𝐒 𝐌𝐈𝐆𝐑𝐀𝐓𝐄𝐃 I'm a cloud and modern workplace engineer with over 15 years in IT. I help businesses set up, migrate, secure, and run their day-to-day environments on Microsoft Azure, Google Cloud, Microsoft 365, and Google Workspace. My background is rooted in IT operations, where reliability, security, and clear communication matter as much as technical implementation. I focus on practical solutions that are easy to maintain and aligned with business needs. Rather than offering everything, I concentrate on the areas I work with every day. If your project falls within these services, there's a good chance I've handled something similar before—and I'll tell you honestly if I'm not the right fit. My goal is simple: deliver solutions that are secure, reliable, and easy to maintain. 🧭 𝗠𝗬 𝗔𝗣𝗣𝗥𝗢𝗔𝗖𝗛 - We start with a short call or chat so I understand what you actually need. - I review your current setup and tell you plainly what's working, what's risky, and what I'd do first. - You get a clear plan and a fair price before I start — so there are no surprises later. - I work in small, tested steps and keep you updated along the way. - I document what I change and walk you through it, so you're never left dependent on me to understand your own environment. - I stay available after handover for support. 🧰 𝗛𝗢𝗪 𝗜 𝗖𝗔𝗡 𝗛𝗘𝗟𝗣 ☁️ Microsoft Azure - Azure environment setup and administration - Governance, security, and resources / subscription management - Backup, disaster recovery, and business continuity - Monitoring, cost management, and optimization 🌐 Google Cloud Platform (GCP) - GCP environment setup and administration - Identity and access management - Monitoring, governance, and cost optimization - Migration and modernization, following Google's best practices 📧 Exchange Online & Microsoft 365 - Microsoft 365 tenant setup and domain management - Email migration to Microsoft 365 (Exchange, IMAP, GoDaddy, Google, or tenant-to-tenant) - Exchange Online administration - Mail flow troubleshooting and optimization - SPF, DKIM, DMARC, and email deliverability improvements 💻 Microsoft Intune - Intune / Endpoint Manager setup and configuration - Device enrolment and Windows Autopilot - Compliance policies and endpoint security - Application deployment and patch management 🔐 Microsoft Entra ID - Identity and access management, including hybrid Active Directory - Single Sign-On (SSO) and Multi-Factor Authentication (MFA) - Conditional Access and user lifecycle management - Practical Zero Trust identity — security that doesn't get in people's way 👥 Google Workspace - Google Workspace administration - Email migration to Google Workspace (Exchange, IMAP, GoDaddy, or tenant-to-tenant) - User, domain, email routing and security configuration - Email authentication & deliverability (SPF/DKIM/DMARC) 📊 𝗞𝗘𝗬 𝗥𝗘𝗦𝗨𝗟𝗧𝗦 - Supported migration projects involving more than 3,500 users and mailboxes with minimal disruption. - Implemented centralized identity and endpoint management using Intune, Entra ID, MFA, and SSO. - Improved email security through SPF, DKIM, DMARC, and anti-phishing controls. - Designed cloud and modern workplace environments focused on reliability, security, and long-term maintainability. 🎓 𝗞𝗘𝗬 𝗖𝗘𝗥𝗧𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦 - Microsoft Certified: Cybersecurity Architect Expert - Microsoft 365 Certified: Administrator Expert - Microsoft Certified: DevOps Engineer Expert - Microsoft Certified: Azure Solutions Architect Expert - Microsoft 365 Certified: Endpoint Administrator Associate - Microsoft Certified: Identity and Access Administrator Associate - Microsoft Certified: Azure Administrator Associate - Google Certified: Associate Google Workspace Administrator - Google Cloud Certified: Professional Cloud Architect - Google Cloud Certified: Associate Cloud Engineer ⭐ 𝗪𝗛𝗬 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 With 15+ years of hands-on IT, cloud, security, and modern workplace experience—backed by 12+ Microsoft and Google certifications—I bring both strategic planning and practical delivery. I communicate clearly, work responsibly, and focus on business outcomes instead of technical jargon. I also value strong documentation, transparency, and clear communication as much as the technical work itself. 💬 𝗟𝗘𝗧'𝗦 𝗧𝗔𝗟𝗞 If your organization is planning a migration, improving security, implementing modern workplace solutions, or simply looking for reliable day-to-day cloud support, I'd be happy to discuss your requirements. Every business is different — I don't mind a 30-minute call, even if we ultimately decide not to work together. Click 𝗜𝗡𝗩𝗜𝗧𝗘 or send me a 𝗠𝗘𝗦𝗦𝗔𝗚𝗘 with a bit about your environment and what you'd like to achieve, and we'll see whether I'm the right person to help.

☆☆☆☆☆ "Israel is accommodating. He makes extra effort to help his clients. All the best for your future endeavors! :)" Are you searching for a skilled Technical Support Specialist or a Customer Success expert with a proven track record of resolving over 1,000 support tickets? I specialize in helping businesses overcome complex IT challenges, optimize productivity, and ensure seamless operations. Unlike others, I don’t just troubleshoot—I empower organizations by delivering lasting solutions and exceptional customer experiences. With my expertise, I’ve resolved Microsoft 365 and Google Workspace issues, including Outlook configurations, domain setups, and email authentication protocols like MX records, SPF, DKIM, and DMARC, leading to significant operational improvements for well-known organizations. Here’s what I bring to the table: - Expert-level support for Microsoft 365 and Google Workspace environments. - Comprehensive experience in securing Microsoft 365 and implementing best practices. - Expertise in domain setups and configuring MX records, SPF, DKIM, and DMARC for secure and reliable email delivery. - Quick diagnosis and resolution of performance issues with a focus on urgency. - Reliable, round-the-clock communication to meet your needs. - A results-driven mindset focused on adding value to your business. My technical skills include: - Office 365 & Google Workspace Administration - Microsoft Exchange, Teams, SharePoint, and Azure - Domain setup and email authentication (MX, SPF, DKIM, DMARC) - Windows Server & Desktop Support - PowerShell scripting - Compliance and Information Security -Onedrive setup - Teams setup If you’re ready to eliminate IT frustrations, enhance system performance, and elevate customer satisfaction, let’s connect! Microsoft 365 Expert | Google Workspace Specialist | Domain Setup & Email Authentication Pro | Technical Support Professional | Customer Success Advocate| Onderive | Teams | End user technical support

With over 12 years of freelancing experience across operations, marketing, technology, lead generation, social media, manufacturing, and professional services (public and private sector), I have built a career working with businesses of all sizes across a wide range of industries. For the last 7 years I have been specializing in project and operations management, helping businesses bring order to their operations, deliver projects from start to finish, and build day-to-day processes that are built to last. On the project management side, I handle end-to-end delivery. That means scoping, planning, scheduling, stakeholder communication, risk tracking, and keeping teams accountable from kickoff through close. I'm comfortable leading a project that's starting from zero or stepping into one that's already in motion and needs someone to bring it under control. I also have significant experience building and customizing project environments in Jira and ClickUp, setting them up in a way that actually reflects how a team works rather than leaving them as out-of-the-box tools nobody uses properly. On the operations side, I build the infrastructure that keeps a business running consistently. SOPs, process documentation, reporting structures, and administrative systems are all areas I work in regularly. I have significant process optimization experience, identifying where time and effort are being lost and redesigning workflows to fix it. I also automate repetitive tasks using tools like Zapier, Pipedream, AI, and similar platforms, freeing up teams to focus on work that actually needs human attention. I adapt quickly to whatever stack a client already has in place and my full list of tools is below. My HR experience spans recruitment, onboarding, team coordination, and building the people-side infrastructure that growing businesses often neglect until it becomes a problem. I have supported HR functions across multiple industries and I understand how operations and people management intersect. I also handle the execution work that often gets overlooked but keeps everything together. Document creation, contract preparation, email management and triaging, task assignment, team coordination, client onboarding, and client success management are all part of how I support the businesses I work with. I'm not just a strategist. I get into the detail and I do the work. My ERP experience covers full Epicor Kinetic implementations across financial management modules including AP, AR, GL, budgeting, bank reconciliation, cashier, and end-user training. I have served as lead project manager on multiple Epicor implementation projects, taking ownership of the full lifecycle from configuration and testing through go-live training and post go-live stabilization. This includes complete project management delivery, from project charters and implementation plans to status reports, risk logs, change orders, and all supporting documentation and artifacts required throughout the engagement. Training client teams is a core part of what I do; I have worked with large teams across different organizational levels to build confidence in the system and embed it into their actual workflows, not just hand them a manual and walk away. I work remotely and I'm also willing to travel regionally and internationally when the job or project requires it. Whether you need ongoing operational support, a specific project delivered, or someone to step in and bring structure to a situation that's gotten away from you, I work with small and medium sized businesses across industries and I'm happy to discuss rates that work for both of us. If what I've described sounds like what you need, I'd love to hear about what you're working on. Tools: Epicor Kinetic, Epicor 10, Jira, ClickUp, Monday, Zapier, Make, N8N, Salesforce, HubSpot, GoHighLevel, Google Workspace, Microsoft Teams, Office 365, SharePoint, Notion, Pipedream, Asana, Twilio, Customer IO, WordPress, Ringba, RingCentral, QuickBooks, QuickBooks Workforce, Hubstaff

Executive Assistant for Startup Founders, CEOs, and Coaches | Virtual Assistant | Operations & Admin Support Your business is growing, but your time isn’t. As your company scales, so do the emails, meetings, team communication, project, client requests, administrative tasks and operational details competing for your attention. I’m an Executive Assistant specializing in Executive Operations, Business Operations, and CEO & Founder Support, I help founders and CEOs manage executive operations from email management and calendar management to project coordination, light financial administration and day-to-day operations so they can focus on growth instead of getting buried in administrative work. In one of my recent projects as an Executive Virtual Assistant, I supported a U.S.-based e-commerce founder by managing his inbox, coordinating his calendar, overseeing client onboarding, and handling day-to-day operations, saving him more than 15 hours every week to focus on partnerships, strategy, and revenue-generating work. RESULTS I HAVE DELIVERED AS AN EXECUTIVE ASSISTANT ✔️ Saved an e-commerce founder 15+ hours every week through executive support and operational coordination. ✔️ Cleared an inbox with 50,000+ unread emails in 5 days using strategic organization, filters, labels, and prioritization to restore an efficient communication workflow. ✔️ Built ClickUp workflows that reduced weekly reporting time by 40%. ✔️ Managed multiple executive calendars across different time zones with zero scheduling conflicts. ✔️ Created SOPs that improved accountability, team coordination, and operational efficiency HOW I SUPPORT FOUNDERS AS AN EXECUTIVE ASSISTANT Executive & Admin Support • Inbox management and email management • Calendar management and meeting scheduling • Drafting professional correspondence • Vendor, contractor, and team management • File management and document organization • Personal assistant support and daily planning Executive Operations & Business Operations • Task tracking and deadline management • Task coordination and accountability tracking using Asana, Trello and Clickup • SOP creation and process documentation • Workflow improvement and optimization • Administrative systems management • Status reporting and operational support Systems & Documentation • Google Workspace administration • Google Drive organization • Spreadsheet tracking and reporting • Forms creation and data collection • Process documentation • Records management and organization Team & Client Coordination • Founder and CEO support • Team coordination • Internal communication • Stakeholder communication • Client relationship management • Hiring coordination • Interview scheduling • New hire onboarding • Follow-up management Finance Support * Expense tracking and reimbursement management * Invoice creation, processing, and follow-up * Purchase order coordination * Budget tracking and spreadsheet reporting * Vendor management * Payment tracking Why Clients Choose to Work With Me My clients know they don’t have to chase me for updates or remind me to follow through. I communicate proactively, anticipate needs, pay close attention to detail, and take ownership of every task. Whether I’m managing executive priorities, coordinating projects, improving business processes, or supporting daily operations, my goal is simple: keep your business organized, your team aligned, and your time protected. I am proficient in the use of tools and applications like: Google Workspace, Microsoft Office 365, Gmail, Outlook, Google Calendar, Google Meet, Microsoft Teams, Slack, ClickUp, Asana, Trello, Monday, HubSpot CRM, Calendly, Dropbox, QuickBooks Online, Xero, Microsoft Excel, Google Sheets, ChatGPT, Claude. I am quick at picking up new applications and open to learning. If you’re looking for an Executive Assistant who can become your trusted partner in Executive Operations, Business Operations, and CEO Support, I’d love to help. Send me a message or invite me to your job, and let’s discuss how I can help you reclaim your time, streamline your operations, and support your business as it grows.

𝐖𝐞𝐛 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐝𝐞𝐬𝐢𝐠𝐧 𝐟𝐨𝐫 𝐟𝐨𝐮𝐧𝐝𝐞𝐫𝐬, 𝐚𝐠𝐞𝐧𝐜𝐢𝐞𝐬, 𝐚𝐧𝐝 𝐒𝐌𝐄𝐬 — 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬, 𝐒𝐡𝐨𝐩𝐢𝐟𝐲, 𝐖𝐞𝐛𝐟𝐥𝐨𝐰, 𝐚𝐧𝐝 𝐜𝐮𝐬𝐭𝐨𝐦 𝐏𝐇𝐏/𝐋𝐚𝐫𝐚𝐯𝐞𝐥 𝐛𝐮𝐢𝐥𝐝𝐬 𝐭𝐡𝐚𝐭 𝐜𝐨𝐧𝐯𝐞𝐫𝐭. I build websites that don't just look right, they perform. Custom development across WordPress, Shopify, Webflow, Squarespace, and Wix, plus PHP and Laravel when a page builder can't handle the brief. Every build starts with strategic wireframing in Figma, then high-fidelity mockups, then a responsive, Core Web Vitals-optimized site with on-page SEO done correctly from day one. 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Elementor, Divi, Gutenberg, custom theme development, WooCommerce setup, ACF, WordPress REST API, speed optimization, WP Rocket, Yoast SEO, Rank Math, schema markup. 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 & 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Shopify Plus, custom storefronts, checkout optimization, payment gateway integration (Stripe, PayPal), conversion-focused product pages built around actual buying behavior. 𝐖𝐞𝐛𝐟𝐥𝐨𝐰, 𝐖𝐢𝐱 & 𝐒𝐪𝐮𝐚𝐫𝐞𝐬𝐩𝐚𝐜𝐞 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: design fidelity and CMS flexibility for teams that need more control than a template but don't need a full custom stack. 𝐂𝐮𝐬𝐭𝐨𝐦 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: PHP 8.x, Laravel, MySQL, JavaScript (ES6+), jQuery, HTML5, CSS3/SCSS, Bootstrap 5, Git/GitHub — for builds that outgrow any page builder. Every site is built around conversion rate optimization (CRO), mobile-first responsive design, GA4/GTM tracking, and structured around how visitors actually behave. not how they should behave on paper. 𝐁𝐞𝐲𝐨𝐧𝐝 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭, I also design brand identity systems (logo, guidelines, visual identity) and investor pitch decks (pre-seed through Series B) for founders who need the brand and the deck to match the quality of the site. If your site is slowing the business down, tell me what's broken, I'll tell you honestly if I'm the right fit. 𝐒𝐭𝐚𝐜𝐤: WordPress 6.x · WooCommerce · Shopify · Shopify Plus · Webflow · Wix · Squarespace · Elementor Pro · Divi · Beaver Builder · Gutenberg · PHP 8.x · Laravel · MySQL · JavaScript · HTML5 · CSS3/SCSS · Bootstrap 5 · Figma · Adobe Creative Suite · Cloudflare · WP Engine · Kinsta · Stripe · PayPal · GA4 · GTM · Meta Pixel · Hotjar