Let me be honest with you for a second. Most clients don’t actually have a “tool problem.” They have a clarity problem, a workflow problem, and a follow-up problem. My job is simple: I help you turn your CRM and automation tools into a system that actually works for your business, saves you time, and helps you make more money without adding stress. I’m not here to overcomplicate things or sell shiny features you don’t need. My main aim is to remove friction from your daily operations, so your team works smoother, leads don’t fall through the cracks, and you can focus on growth instead of micromanaging tools. When my work is done, clients usually say things like: “Now everything finally makes sense.” “I can see what’s happening in my business at a glance.” “We’re saving hours every week without hiring more people.” That’s the goal every single time. How This Fits With Your Goals If your goal is to: Close more deals without chasing people manually Manage projects without confusion or constant check-ins Get visibility into leads, tasks, and performance Scale without breaking your systems Then what I build is designed around those outcomes, not around the tool itself. What I Do by Platform monday com CRM setup and customization Sales pipelines and deal tracking Lead management systems Project and task workflows Automations and status-based triggers Dashboards and reporting Team permissions and role setup CRM migrations and cleanups Integrations with external tools Team onboarding and training HubSpot CRM setup and pipeline structuring Marketing and sales automation Lead scoring and lifecycle setup Email and workflow automation Dashboard and reporting setup Data cleanup and optimization GoHighLevel CRM and pipeline setup Sales funnels and landing pages Email and SMS automation Lead management workflows Calendar and booking systems ClickUp Project management system setup Task and workflow structuring Team collaboration systems Automations and reporting Pipedrive Sales pipeline setup Lead and deal automation Email and activity tracking Integration with external tools Make (Integromat) & n8n Custom workflow automations CRM integrations API connections Data sync and automation logic How I Work With Clients Here’s exactly how this goes, so there are no surprises: Quick discovery chat You tell me what’s not working, what you want to improve, and where things feel messy. System audit and plan I review your current setup (or lack of one) and map out a clean, practical solution. Build and automate I set everything up properly, test it, and make sure it works in real-life use, not just in theory. Walkthrough and handover I guide you or your team through the system so everyone knows how to use it confidently. Ongoing improvements As your business grows, I help you refine, expand, and connect more parts of your operation smoothly. Why Clients Choose Me I don’t disappear mid-project. I don’t build confusing systems. And I don’t leave you stuck figuring things out alone. I care about long-term clarity and results, not just finishing a task and moving on. Let’s Get Started If you’re ready to stop wrestling with tools and finally have a system that works for you, here’s what to do next: 👉 Click Invite or send me a message 👉 Briefly explain what you’re trying to improve 👉 I’ll review your setup and suggest the best next steps No pressure. Just clarity and real solutions. Let’s make your systems work as hard as you do. monday com, HubSpot, GoHighLevel, Make com, Zapier, Project Management, Automation, Customer Relationship Management, CRM Automation, CRM Software, Digital Project Management, Email Communication, Administrative Support, Project Scheduling, Process Infographics, Communications, Google Sheets, Data Analysis, Data Visualization, Tableau, JavaScript, Microsoft Excel, API Integration, Virtual Assistance, Slack, ClickUp, Airtable, Zoho CRM, Zoho Creator, Microsoft Dynamics CRM, Power BI, Looker Studio, GA4, Business Process Automation, Workflow Design, Task Automation, Project Workflows, Dashboard Creation, Marketing Automation, Email Marketing, Lead Generation, Sales & Marketing, Google Workspace, Microsoft Outlook, Scheduling, Customer Service, Google Analytics, Salesforce CRM, HighLevel, GHL, Web Design, Landing Page Design, Sales Funnel Builder, ClickFunnels, Mailchimp, Social Media Marketing, Meta Ads Optimization, Google Ads Optimization, API, PHP, HTML, CSS, Supabase, n8n, Stripe, Shopify, LinkedIn, Marketing Strategy, Data Migration, Data Integration, Database Structuring, Lucidchart, Canva, Trello, Asana, Notion, Microsoft Office, Microsoft SharePoint, OneDrive Integration, Office 365, Accounting, QuickBooks, Intuit QuickBooks, Email Automation, Campaign Management, Marketing Operations & Workflow, Conversion Rate Optimization, B2B Marketing, CRM Development, System Integration, AI Workflow, ChatGPT, Marketing AI

𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 | 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 | 𝐅𝐫𝐚𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐅𝐎 | 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠 & 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐀𝐫𝐞 𝐲𝐨𝐮 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐬𝐨𝐦𝐞𝐨𝐧𝐞 𝐰𝐡𝐨 𝐜𝐚𝐧 𝐥𝐞𝐚𝐝 𝐜𝐫𝐨𝐬𝐬-𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬, 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐩𝐫𝐨𝐟𝐢𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐛𝐫𝐢𝐧𝐠 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐜𝐥𝐚𝐫𝐢𝐭𝐲 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧? With 12+ years of experience across project management, operations leadership, and finance, I help businesses streamline processes, improve performance, strengthen financial controls, and deliver projects on time and within budget. Whether you need strategic financial leadership, stronger reporting, improved processes, or project delivery support, I provide practical solutions that drive measurable business results. How I Can Help 𝐅𝐫𝐚𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐅𝐎 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬: I help business owners understand their numbers, improve cash flow, and make informed decisions. 𝐌𝐲 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞: • Financial Planning & Analysis (FP&A) • Budgeting & Forecasting • Cash Flow Management • Financial Modeling • Management Reporting • Profitability & Margin Analysis • KPI Development & Performance Tracking • Business Performance Dashboards • Strategic Financial Planning • Cost Reduction & Process Improvement • Board & Investor Reporting 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐢𝐧𝐠 & 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 • Profit & Loss Statements (P&L) • Balance Sheet Preparation • Cash Flow Statements • Management Accounts • Financial Controls & Compliance Reporting • Reporting Automation • Financial Dashboards & Data Visualization • Microsoft Dynamics 365 Business Central Reporting 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 :I help businesses improve efficiency, accountability, and scalability. Services include: • Workflow Optimization • SOP Development • Process Improvement • Operational Strategy • Resource Planning • Team Coordination & Performance Management • Business Operations Oversight 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 : As a PMP-certified Project Manager, I help organizations plan, execute, and deliver projects successfully. Services include: • End-to-End Project Management • Project Planning & Scheduling • Stakeholder Management • Risk Management • Cross-Functional Team Leadership • Implementation & Change Management • KPI & Progress Reporting 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐢 𝐮𝐬𝐞𝐝 𝐚𝐫𝐞: • Microsoft Dynamics 365 Business Central • Microsoft Excel (Advanced) • Power BI • Microsoft Project • QuickBooks • Xero • Monday • Asana • ClickUp • Trello • Jira 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐇𝐢𝐫𝐞 𝐌𝐞 1.12+ Years of Business, Finance, and Operations Experience 2.Strategic CFO-Level Financial Expertise 3.PMP-Certified Project Management Professional 4.Strong Focus on Profitability and Business Growth 5. Data-Driven Decision Making 6.Process-Oriented and Results-Focused Approach 7. Clear Communication and Reliable Execution 𝐌𝐲 𝐠𝐨𝐚𝐥 𝐢𝐬 𝐬𝐢𝐦𝐩𝐥𝐞: 𝐡𝐞𝐥𝐩 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, 𝐬𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐚𝐧𝐝 𝐞𝐱𝐞𝐜𝐮𝐭𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐰𝐢𝐭𝐡 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐜𝐞. If you're looking for a Fractional CFO, Finance Manager, Operations Manager, or Project Manager who can combine strategic thinking with hands-on execution, I'd be happy to discuss how I can support your business.

I'm a Program/Project Manager and PMO leader with 14+ years of experience driving enterprise-level digital transformation, ERP/CRM delivery, and program governance across EMEA, the U.S., Asia, and LATAM. I step in when organizations need structure, control, and predictable delivery on complex, high-stakes initiatives — whether that means building a PMO from scratch, recovering a stalled program, or leading a full ERP/CRM implementation end to end. I lead enterprise programs that are too important to fail and too complex to run without real governance. I'm brought in when a program is too large, too political, or too far behind for ad hoc project management - and I'm measured by the same things your board is: delivery predictability, vendor accountability, and adoption. What I bring to enterprise engagements: - Program & Project Management - Agile (Scrum, SAFe), Waterfall, PRINCE2, and PMI-PMBOK, applied in hybrid models suited to each organization's maturity. - PMO Setup & Governance - frameworks, KPIs, reporting cadences, RAID logs, steering committee materials, and risk/escalation management. - ERP/CRM Implementation & Migration - SAP S/4HANA, Oracle NetSuite, Salesforce, Microsoft Dynamics 365, Sage. - Program Recovery & Stabilization - getting over-budget, behind-schedule, or high-risk initiatives back under control. - Legacy System Modernization - migrating legacy platforms to modern cloud and low-code environments (e.g., Power Apps) with zero disruption to operations. - Vendor & Multi-Stakeholder Coordination - managing delivery across multiple vendors and global, cross-functional teams. - Process Optimization - Lean Six Sigma (DMAIC), ISO 9001/14001/50001-aligned process redesign. - Change Management - user adoption strategy, training design, and organizational readiness for large-scale change. How I work: - Diagnose - I start by reviewing your current program/PMO setup: governance gaps, risk exposure, reporting blind spots - Stabilize - I put core controls in place fast: RAID logs, escalation paths, steering committee reporting, realistic timelines - Deliver - I run the program or PMO day to day, with clear, jargon-free updates and full documentation your team can keep using after I'm gone Track record: - 100+ complex programs delivered, valued at over €250M - 30–45% reduction in program delays - Up to 40% improvement in system adoption post-go-live - ERP/CRM migrations delivered across 4 continents - €50M+ in cost savings generated over the past five years through process optimization - $1M+/year in client savings through modernization and process redesign - Consistent on-time, in-scope, on-budget delivery across industries including logistics, tech, retail, energy, and manufacturingdget delivery across industries including logistics, tech, retail, energy, and manufacturing If you need someone who can walk into an enterprise steering committee on day one - not someone learning governance on your dime - that's the role I play. I respond within hours, not days, because enterprise timelines don't wait.

About Me I build, run, and scale outbound sales systems for companies that want consistent pipeline — without managing reps, tools, or chaos themselves. I’m the founder of Bridge Sales Solutions, an outbound sales operation that deploys trained SDRs, proven call frameworks, dialers, CRMs, reporting, and management under one roof. Clients hire me when they want outbound to actually run — not when they want to babysit freelancers. While I don’t personally sit on the dialer day-to-day, I design the strategy, oversee execution, manage performance, and stay hands-on with scripts, objections, ICPs, KPIs, and campaign optimization. You get a sales leader who understands the phone and the systems behind it. I’m comfortable plugging into existing sales stacks or running campaigns entirely through our own infrastructure — whatever creates the fastest path to results. My background is entirely sales and customer-facing work — from early door-to-door and car sales to SaaS, agencies, and managing distributed outbound teams. That experience is why I’m obsessive about one thing: execution that holds up at volume. What I Actually Do Outbound Sales System Design ICP definition, targeting strategy, scripts, objection handling, call flows, KPIs, and operating cadence SDR / BDR Team Deployment Trained reps, call QA, coaching, performance tracking, and accountability — fully managed Cold Calling Infrastructure Power dialers, CRMs, call tracking, dispositions, reporting dashboards, and workflows Campaign Management & Optimization Vertical testing, list refinement, messaging iteration, and conversion improvement over time Pipeline & Reporting Clear weekly reports on activity, conversations, meetings booked, and insights — not vanity metrics Scale to Full-Cycle Sales (When Needed) Support beyond top-of-funnel — including qualification handoff, follow-up workflows, and closing support once outbound KPIs are proven How Engagements Typically Work Most clients bring us on for 20–40+ hours per week on a retainer basis. We take a consultative, partnership-first approach: Launch outbound using either your systems or ours Establish baseline KPIs and operating rhythm Optimize targeting, messaging, and execution Scale volume — and scope — as results stabilize Some clients stay focused purely on SDR/BDR execution. Others expand into broader sales support over time. We scale with what the business actually needs. Who I’m a Good Fit For Startups, agencies, and service businesses that want predictable outbound Founders who want a true partner, not a task-based freelancer Teams who don’t want to hire, train, or manage SDRs internally If you’re looking for an outbound partner who can execute now and scale with you later, we should talk.

Top Rated Plus | 100% Job Success | 5,000+ hours | PMP Certified I've spent 8 years in B2B sales and operations, working with SaaS companies, marketing agencies, and enterprise teams across the US and UK. I know how revenue teams work from the inside , I've been the person closing deals, managing accounts, and then running the operations behind them. Most recently at Sana Labs I worked directly with the VP managing enterprise partners, handling financial coordination, building LMS environments, and keeping cross-functional delivery on track. Before that I spent years in inside sales, account management, and client success — hitting quota, managing pipelines, and keeping clients from churning. What I can help with: Sales & Account Management Managing pipelines, handling client relationships, onboarding new accounts, and keeping existing ones healthy. I've done high ticket B2B sales, inbound closing, and long term account management. Revenue Operations Making sure your sales process and operational backend are actually connected. CRM setup, pipeline tracking, reporting, and fixing the gaps between sales and delivery. Project & Operations Management Running projects end to end, coordinating teams, building SOPs, and keeping everything moving without leadership having to chase anyone. Executive & Virtual Assistance Calendar management, inbox coordination, reporting, and handling the operational load so you can stay focused on the work that matters. I'm comfortable on the phones, in the CRM, or behind the scenes running operations. Whatever the role needs. If you need someone who understands both the revenue side and the operational side, let's talk.

Hello, I'm Amber Benka, a freelancer and the driving force behind Seal Solutions. In my capacity as a freelancer and a licensed broker agent I have a robust six-year tenure in the insurance industry and freelancing involving various skills . My multifaceted background encompasses a broad spectrum of experiences outside of and within the insurance domain, showcasing my adaptability and proficiency in various key areas. Insurance Expertise: Worker's Compensation Customer Billing Management: Successfully spearheaded the intricate management of worker's compensation customer billing, demonstrating a keen understanding of the complexities involved in this crucial aspect of insurance operations. Growth in Property and Casualty Segment: Played a pivotal role in the expansion and growth of the property and casualty segment within an agency. This involved strategic planning, client engagement, and a proactive approach to capitalize on opportunities in the market. Policy Servicing and Sales: Executed pivotal roles in policy servicing and sales, contributing to the overall success of The Seal Agency. This included leveraging my industry knowledge to provide exemplary service to clients and actively driving sales initiatives. Diverse Skill Set: Website Content Creation: Beyond the realm of insurance, I have actively contributed to website content creation, infusing creativity and strategic messaging to enhance online presence and engagement. Freelance Writing: Engaged in freelance writing projects, demonstrating a flair for crafting compelling content, answering queries, developing interview questions, and creating study course materials. Insurance Course Development: Played a role in the development of insurance courses, combining my industry expertise with a pedagogical approach to create informative and engaging learning materials. Data Entry Projects: Executed data entry projects with precision, showcasing meticulous attention to detail and the ability to handle large volumes of information accurately. Proficiency in Customer Management Systems: My extensive proficiency in customer management systems includes mastery of Salesforce, IMS, Less Annoying CRM, Zoho, Hubspot, Agency Zoom, and Now Certs. This technological adeptness ensures seamless integration with various platforms and enhances overall operational efficiency. As a freelancer, I am poised and available for independent work. Please let me know how I can contribute to your specific needs, leveraging my wealth of experience and skills. I am excited about the prospect of discussing how my extensive background can bring value to your organization. About Seal Solutions: Paving the Way for Insurance Agency Success Specializing in a full spectrum of services, we embark on a comprehensive journey to launch and elevate insurance agencies. For new agencies, our collaborative efforts begin with foundational steps, from business name and FEIN filings to registrations and more. We ensure operational readiness by setting up essential office systems, including email accounts, phone, fax, management systems, and other vital software. Beyond these basics, we delve into creating a robust online presence through website development, social media strategy, and targeted marketing efforts. Our expertise also extends to crafting handbooks, manuals, and other critical resources. For existing agencies facing challenges, Seal Solutions brings a unique blend of expertise and problem-solving skills. Our dedicated experts work closely to identify core issues and devise actionable strategies for resolution. Whether revamping operational processes or redefining marketing strategies, we handle it all within our team, steering your agency back to the path of success. At Seal Solutions, we don't just offer services; we deliver success. I look forward to discussing how we can seal the success of your agency too. Feel free to reach out with any project you may have. Thank you, Amber Benka

Qualifications / Skills : • Has 20 years of successful application software sales/customer support and proven ability to continually achieve and exceed assigned quotas/goals. • Ability to interface with management in 10 - up person companies. • Strong communication, presentation and interpersonal skills. • Displays professionalism, strong work ethic, flexibility, and ability to work in a fast-paced environment. • Team player, willing to support a long-term company goal. • Tenacious and focused with a customer service attitude. • Has experience selling applications software to the SMB Market and knowledge of competing vendor offerings. • Previous experience working in a start-up Trained with the Following Sales Philosophies : ADVOCATE A - Assemble the Team D - Deep domain expertise V - Verify the pain O - Own the deal C - Constantly qualify A - Amplify the value T - Turn everyone into references E - Excellent demos BANT B - Budget: Where will the budget come from? A - Authority: Who else needs to sign / off to get on board for this project to push thru? N - Needs: What is the business impact? T - Timeline: is there a target timeline you are looking at for this project to be executed?

🔹 About Me I’m an eCommerce, Account and IT Operations Leader and Agile Project Manager with over 11 years of experience driving growth, digital transformation, and customer success across SaaS, retail, and marketplace ecosystems. I’ve led end-to-end eCommerce operations — from multichannel strategy to systems integration, product launches, and automation. My work blends business strategy, process improvement, and technical implementation, helping brands scale profitably while maintaining operational excellence. In previous roles, I’ve collaborated directly with CEOs, COOs, and Product Heads to streamline global operations, implement automation, improve Net Revenue Retention (NRR), and enhance customer experience across Shopify, Amazon, Walmart, and ERP systems. 🔹 What I Can Help You With ✅ eCommerce Strategy & Operations (Head of eCommerce Support) Building and managing end-to-end eCommerce operations (B2C/B2B) Channel management: Shopify, Amazon, Walmart, eBay, Faire, etc. Inventory, 3PL logistics, and order workflow automation PPC & marketing analytics to improve ROI ✅ Project Management & Agile Delivery Managing multi-platform eCommerce & SaaS projects (Scrum/Agile) Product roadmaps, sprint planning, and cross-functional team leadership Hands-on with Jira, Asana, Monday.com, Azure DevOps ✅ SaaS & System Integrations CRM, ERP, and API integrations (REST, JSON, Zapier, SFTP) Post-go-live support, documentation, and process optimization Creating scalable workflows to support growth ✅ Customer Success & Retention Enablement Enhancing post-purchase experience & NRR through process design Building knowledge bases, support SOPs, and training programs Improving customer engagement and satisfaction metrics (CSAT, NPS) 🔹 Tools & Platforms Shopify | Amazon | Walmart | Faire | Salesforce | HubSpot | Freshsales | Zendesk | Intercom | ServiceNow | Zapier | Jira | Asana | Monday.com | Azure DevOps | SQL | JSON | Slack | Google Workspace 🔹 Why Clients Hire Me Proven experience in building and scaling eCommerce operations for global startups Strong mix of strategic leadership and hands-on project delivery Deep understanding of SaaS platforms, integrations, and customer journeys Excellent communication with executives and technical teams alike Committed to results, transparency, and continuous improvement If you’re looking for a Head of eCommerce or Project Manager who can optimize your operations, lead digital projects, and deliver measurable business outcomes — let’s connect.

If you're looking for reliable back-office support and exceptional trades-related administrative needs, you've come to the right place. Administrative and operations professional providing a variety of virtual support including customer/client services, project management, administrative support, data entry, billing/invoicing, financial reporting, accounting reconciliation, and CRM management. With expertise in popular software such as Xero, SimPro, and other CRMs, Nica seamlessly integrates these platforms into your workflow, making quotes and invoices, accounts, and billing a breeze. By leveraging my knowledge and skills, I ensures that your financial processes are accurate and up-to-date. CRM tools ✅Simpro ✅Servicem8 ✅Aroflo ✅Hubspot ✅Fergus ✅Assignar ✅Jobber ✅Housecall Pro ✅Tradify ✅Groundplan ✅Service Titan ✅Procore ✅GeoOp Accounting Tools ✅Xero ✅Quickbooks ✅MYOB ✅Hubdoc ✅Dext/Receipt Bank ✅EzzyBills Property Management ✅PropertyMe ✅Property Tree ✅Palace ✅Property Guru by CoreLogic Project & Task Management tools ✅Asana ✅Trello ✅Airtable ✅Sunsama Communication tools: ✅Slack ✅Zoom ✅Microsoft Teams ✅Ring Central ✅Hangout ✅Zendesk Worked with employers from different industries ✅Electrical ✅Plumbing ✅Construction ✅Roofing ✅Solar ✅HVAC ✅Telecommunications Infrastructure ✅Flooring ✅Fire Maintenance ✅Hotel / Hospitality ✅Fitness and Sports ✅Mining ✅Laundry and Cleaning Services/Home Service industry ✅NDIS less

SaaS companies lose 20–40% of new users in the first 90 days, not because the product is bad, but because onboarding is broken. I fix that. I help SaaS founders and customer success teams design onboarding flows, reduce early churn, and improve retention, turning new sign-ups into loyal, paying customers before they ever think about canceling. I also deliver responsive customer support that keeps users confident and engaged at every stage. Here's what working with me looks like: ✓ New customers get structured, step-by-step onboarding that drives activation ✓ Customer questions and blockers get resolved fast, professionally, and with empathy before they become reasons to cancel ✓ At-risk accounts get proactive outreach before they churn — not after ✓ Your Customer Success processes get documented, so nothing falls through the cracks ✓ Confused customers become confident power users of your products, who renew, expand, and refer As a Customer Success Manager specialising in customer onboarding, churn reduction and retention, I bring structure and urgency to every account I manage. I work across Intercom, HubSpot, Zendesk, Freshdesk, Freshworks, Gorgias, and Zoho CRM — so there's no ramp-up time on tools, just results from day one. My background is in managing high volumes of client relationships under tight deadlines and high expectations — where a slow response or missed follow-up had real consequences. I bring that same discipline and urgency to every SaaS customer I work with. I'm meticulous and proactive, and I treat your customers like they're my own, which is reflected in my 100% Job Success Score across all completed contracts. If you're looking for someone who will genuinely care about your customers' success, let's talk.