SaaS companies lose 20–40% of new users in the first 90 days, not because the product is bad, but because onboarding is broken. I fix that. I help SaaS founders and customer success teams design onboarding flows, reduce early churn, and improve retention, turning new sign-ups into loyal, paying customers before they ever think about canceling. I also deliver responsive customer support that keeps users confident and engaged at every stage. Here's what working with me looks like: ✓ New customers get structured, step-by-step onboarding that drives activation ✓ Customer questions and blockers get resolved fast, professionally, and with empathy before they become reasons to cancel ✓ At-risk accounts get proactive outreach before they churn — not after ✓ Your Customer Success processes get documented, so nothing falls through the cracks ✓ Confused customers become confident power users of your products, who renew, expand, and refer As a Customer Success Manager specialising in customer onboarding, churn reduction and retention, I bring structure and urgency to every account I manage. I work across Intercom, HubSpot, Zendesk, Freshdesk, Freshworks, Gorgias, and Zoho CRM — so there's no ramp-up time on tools, just results from day one. My background is in managing high volumes of client relationships under tight deadlines and high expectations — where a slow response or missed follow-up had real consequences. I bring that same discipline and urgency to every SaaS customer I work with. I'm meticulous and proactive, and I treat your customers like they're my own, which is reflected in my 100% Job Success Score across all completed contracts. If you're looking for someone who will genuinely care about your customers' success, let's talk.

Hi, I'm Nick. I've spent 10+ years as a project manager and executive assistant, working with NIH, Yale, large corporations, tiny startups, and nonprofits. Working across that range taught me how differently organizations actually run, and it made me adaptable enough to step into almost any team and get things moving quickly. I help executives and founders get organized, build the systems that keep work on track, and take the operational load off their plate so they can focus on growth. I'm responsive, I'm consistent, and I genuinely enjoy this work. Here's what I can take off your hands: Project & operations management — Asana, Trello, Monday, Jira, Notion, Airtable, Confluence CRM, funnels & automation — GoHighLevel, HubSpot, Salesforce, Zoho, Zapier (lead tracking, campaign support) Executive & admin support — calendar and inbox management, expense reporting, research, customer support Live events & streaming — Zoom for 200+ attendees, OBS setup, livestream moderation Web & e-commerce — WordPress, Wix, Shopify, content and ad updates Creative & multimedia — video editing (Premiere Pro, After Effects, Final Cut) and design (Photoshop, Illustrator, InDesign) Real estate support — Airbnb / VRBO / Hostaway listings and photo editing I'm old-school about the work: detail-oriented, easy to communicate with, and quick to pick up whatever tools your team already uses. If you want someone who can manage the systems, the tools, and the moving parts while you focus on the bigger picture, I'd love to help. Send me a message and let's talk. — Nick

🚀 Top-Rated Zoho Developer | Certified Zoho One Developer | Zoho CRM Expert | Zoho Creator Developer | Full-Stack Developer Looking for a Zoho Developer who can automate your business processes, customize Zoho CRM, build Zoho Creator applications, and integrate your entire business ecosystem? You're in the right place. I am a Certified Zoho One Developer and Senior Full-Stack Developer with 7+ years of experience delivering custom Zoho solutions, workflow automation, API integrations, and scalable web applications for businesses worldwide. My expertise spans the complete Zoho ecosystem, including Zoho CRM, Zoho Creator, Zoho Books, Zoho Inventory, Zoho Analytics, Zoho Desk, Zoho Projects, Zoho Flow, Zoho Campaigns, Zoho Recruit, and Zoho People. Whether you need a Zoho CRM Developer, Zoho Consultant, Zoho Creator Expert, Deluge Developer, API Integration Specialist, or Full-Stack Developer, I can help you design, build, automate, and scale your business systems. 🔥 Zoho Development & Automation Services ✔ Zoho One Implementation & Business Process Architecture ✔ Zoho CRM Setup, Customization, Development & Optimization ✔ Advanced Deluge Scripting & Custom Function Development ✔ Zoho Creator Application Development & Client Portals ✔ Zoho CRM Workflow Automation, Blueprints & Approvals ✔ Sales Pipeline Automation & Lead Management Systems ✔ Zoho Books Financial Automation & Invoice Management ✔ Zoho Inventory Setup, Order Processing & Stock Management ✔ Zoho Projects Configuration & Project Delivery Workflows ✔ Zoho Desk Customer Support Automation ✔ Zoho Recruit & Zoho People HR Automation ✔ Zoho Analytics Dashboards, KPIs & Reporting ✔ Zoho Campaigns Email Marketing Automation ✔ Zoho Flow Process Automation & Integration ✔ CRM Audits, System Optimization & Performance Improvements ✔ Data Migration, Cleanup & Business Process Automation ✔ Client, Vendor & Supplier Portal Development ✔ Custom API Development & Third-Party Integrations 🔥 API Integration Expertise I specialize in connecting Zoho with third-party applications to create fully automated business ecosystems. ✔ Shopify Integration with Zoho CRM, Zoho Inventory & Zoho Books ✔ WordPress Integration with Zoho Applications ✔ Stripe Payment Processing Integration ✔ QuickBooks Integration & Synchronization ✔ Google Workspace & Google API Integration ✔ ERP & Accounting Software Integration ✔ REST API & Webhook Development ✔ Zoho Flow & Zapier Automation ✔ Custom Business System Integrations 🔥 Full-Stack Development Services As a Senior Full-Stack Developer, I build modern, scalable, and secure applications customized to business requirements. ✔ React.js Development ✔ Node.js Development ✔ PHP Application Development ✔ MySQL Database Design & Optimization ✔ Shopify Store Development & Customization ✔ WordPress Development & Custom Plugin Solutions ✔ SaaS Platforms & Business Applications ✔ Customer Portals & Internal Management Systems ✔ Custom CMS Development ✔ Responsive Website Development Why Businesses Hire Me ✅ Certified Zoho One Developer ✅ Expert Zoho CRM Developer ✅ Advanced Deluge Developer ✅ Experienced Zoho Creator Developer ✅ Strong API Integration Expertise ✅ End-to-End Business Automation Solutions ✅ Full-Stack Development Capabilities ✅ Scalable, Secure & Future-Ready Systems ✅ Clear Communication & Reliable Project Delivery #ZohoDeveloper #ZohoCRMDeveloper #ZohoOneDeveloper #ZohoCreatorDeveloper #Deluge Developer #ZohoConsultant #ZohoExpert #ZohoCRMExpert #WorkflowAutomation #ZohoIntegration #APIIntegration #Full-StackDeveloper #ShopifyDeveloper #WordPressDeveloper #ReactDeveloper #Node.jsDeveloper Let's build a smarter, more automated, and scalable business together.

I am the person founders lean on when the business is growing, the moving parts are multiplying, and everything starts to feel harder to hold together. For over 8 years, I have supported executives and teams through operations management, executive support, project coordination, client management, and systems improvement, helping them work with more clarity, consistency, and less operational stress. My work sits at the intersection of strategy and execution. I do not just manage tasks. I help leaders protect their time, improve workflows, coordinate people, strengthen accountability, and create the kind of operational rhythm that keeps the business moving forward. I am especially strong in founder and executive support environments where priorities move quickly, communication matters, and someone needs to bring calm, structure, and momentum behind the scenes. Whether the need is executive coordination, client operations, process design, recruiting support, systems cleanup, or cross-functional follow-through, I focus on making the business easier to run and the team easier to lead. Here is where I add the most value: Operations and Execution Support * I improve workflows so work moves more smoothly from one stage to the next, with less confusion, delay, and operational friction. * I keep priorities, deadlines, and follow-through visible so important tasks do not get lost and execution stays consistent. * I organize messy or scattered processes into clearer systems that are easier for the business and team to manage. * I build a practical structure that reduces founder dependency and helps the business run more reliably day to day. Executive and Chief of Staff Support * I help founders and executives stay focused on high-value work by organizing priorities and reducing daily mental overload. * I support communication, scheduling, and follow-ups so leadership time is better protected and key items keep moving. * I bring structure to special projects, decisions, and moving business priorities so leaders do not have to carry everything mentally. * I act as a dependable right hand by helping create clarity, visibility, and stronger execution behind the scenes. Team Coordination and Accountability * I help teams stay aligned by making responsibilities, ownership, and next steps clear. * I keep communication flowing across people and workstreams so updates, blockers, and priorities are not missed. * I follow up consistently and professionally to keep momentum high and reduce dropped tasks or delays. * I support stronger accountability and more dependable execution by helping teams work with greater clarity and rhythm. Client and Business Support Systems * I keep CRM systems, records, and workflows organized so client and internal information stays accurate and useful. * I support onboarding and delivery processes so clients and team members have a smoother and more structured experience. * I improve communication flow across clients, stakeholders, and internal teams so expectations stay clear and work moves better. * I build systems that make the business feel more organized, responsive, and reliable for everyone involved. Tools and Platforms *I work comfortably across modern operations, executive support, and coordination systems, including ClickUp, Asana, Airtable, Notion, Trello, Google Workspace, Microsoft Office, Slack, Teams, HubSpot, GoHighLevel, Recruit CRM, Clay, Zoho CRM, Calendly, Loom, Fireflies, Canva, Zapier, and other workflow and support tools. Why Clients Work With Me * Clients work with me because I bring structure, ownership, and calm execution to fast-moving businesses. * With 8 plus years of experience, I have supported 20 plus founders, executives, and teams across operations, executive support, project coordination, and business systems. * I have worked behind the scenes on five-figure and six-figure business activities, including monthly workflows, client accounts, and operational budgets ranging from $2,000 to $100,000 plus. * My value is not just in getting things done, but in creating clarity, improving accountability, and making day-to-day operations easier to run. What Makes My Approach Different * I combine executive support, operations thinking, and project coordination in a way that helps leaders move faster without losing control. * I do not wait to be told every next step. * I notice gaps early. * I bring structure to messy workflows. * I help teams stay accountable. * I build processes that support growth instead of slowing it down. Most importantly, I work like a PARTNER, not just a HELPER. If you need someone who can help bring clarity to your operations, strengthen execution, support leadership, and keep your team and systems moving well, I would love to support you.

🌟 **Your Ultimate Support Specialist & Virtual Assistant!** 🌟 Hey there! 🚀 If you need someone with a knack for customer service, collections management, database management, client management, and virtual assistance, you've come to the right place! With expertise in a plethora of tools including Clio, Trello, Attio, Freshdesk, ClickUp, Monday.com, Zendesk, GoHighLevel, HubSpot, and Pipedrive, I'm your one-stop solution for streamlining your operations and boosting productivity. 🔹 **Customer Service/Account Manager Maestro:** Handling inquiries, resolving issues, and ensuring customer satisfaction are my forte. With a wealth of experience and a keen eye for detail, I'll provide unparalleled support to your clients. 🔹 **Collections Management Guru:** Let's tackle collections seamlessly! I specialize in managing collections processes across multiple platforms, ensuring timely payments and nurturing positive client relationships every step of the way. 🔹 **Efficient Virtual Assistance:** Need help staying organized and on top of your tasks? Leave it to me! From scheduling and data entry to project management, I'll leverage my expertise in tools like Trello, Freshdesk, ClickUp, and more to keep your operations running smoothly. 💼 **Why Choose Me?** - Extensive experience with a wide range of tools - Detail-oriented and highly organized - Exceptional communication skills - Committed to exceeding expectations Ready to take your business to the next level? Let's collaborate! Reach out today, and let's make magic happen. #CustomerService #CollectionsManagement #VirtualAssistant #EfficiencyExpert #FreelancerLife 🚀✨

Hi, I’m Chantal. I help organisations and founders build clear and reliable operations. Some outcomes I've created: → HubSpot implementation for a €25M+ e-commerce leader with full workflow design and training. → Rebuilt research project and process management operations for a Dutch hospital department (48 researchers, 80+ studies), improving turnaround time ~30% and reducing errors ~40%. → Designed AI onboarding for an NGO (WhatsApp + CRM), automating 80% of intake and raising completion by ~30%. → Built multi-channel automations for an integration with a SaaS, cutting manual work 70%+ and improving lead response time ~40% → Process design and implementation of GoHighLevel for a Hospitality Business including the design of all automations Also available based on a monthly retainer. What makes me different: Most automation freelancers are developers. They build what you ask for, not what your business actually needs. I start with operations first. I help businesses fix messy workflows, bottlenecks, and broken handoffs before automating anything. With 20+ years of experience in operations, project leadership, and process design across startups, healthcare, research, and growing businesses, I build systems that support growth instead of adding more complexity. About Me I’m a systems and process-driven operator with 20+ years of experience supporting founders, CEOs, and leadership teams across startups, scaleups, NGOs, and research environments. My strength is turning complexity into clarity - building the structure, rhythm, and execution needed to keep businesses running and scaling smoothly. I built operating systems from scratch. I’m usually brought in when things feel messy, fast-moving, or stuck. I map what’s happening, redesign broken workflows, organise the projects, and build an operating rhythm that brings the whole team into alignment again. My background spans operations, project and process management, team oversight, SaaS implementations, research workflows, and cross-functional coordination. I’ve led remote teams, implemented new systems from scratch, and supported clients through fast-growth phases where clarity, accountability, and structured execution are essential. Alongside this, I work with AI tools and automation platforms to reduce manual work, increase efficiency, and streamline operations without adding headcount. My approach blends operational leadership, process optimisation, behavioural psychology, and system design - I don’t just design systems; I make sure they actually work in daily operations. Familiar with tools like Claude, Manus, Airtable, Make, n8n, Replit, just to name a few. If you need someone who can step in, get a clear view of the situation, rebuild structure, manage the moving parts, and keep everything running smoothly, I take this off your plate so you can stay focused on leading the business. What I Can Help You With Fractional COO / Chief of Staff support Operational audits & execution plans Workflow redesign & SOP development Project and program management AI & Automation CRM/SaaS implementations support Building internal processes & knowledge systems Remote team management & KPI structures Onboarding frameworks for staff, clients, or participants Cross-functional coordination & leadership support Skills & Tools Operations & Systems: Operations Management, Process Optimization, Project Management, KPI Frameworks, SOP Development, Org & Workflow Design, Knowledge Management Automation & AI: n8n, Make, Zapier, OpenAI/ChatGPT, Claude, Manus, Airtable, Make, n8n, Replit. CRM & Other Tools: HubSpot, Odoo, Notion, ClickUp, Monday, Slack, Asana, BI (Business Intelligence) Leadership & Team: Team Oversight, Cross-Functional Coordination, Stakeholder Management, Training & Coaching, Remote Team Leadership

I’m a PMP and PMI-ACP certified Implementation Project Manager with 10+ years of experience leading client initiatives, system implementations, and product and service launches. I specialize in turning complex ideas into executed solutions that drive efficiency, adoption, and revenue. I’ve led implementations of AI tools, operational platforms, CRMs, and project management systems while partnering closely with stakeholders, developers, and cross-functional teams to ensure smooth delivery and measurable results. How I Deliver Results • Led system implementations that supported $2M+ in new contracts for a transportation company • Implemented workforce and field-tracking tools for an aviation client, improving operational efficiency by 10% • Launched new products and services, increasing conversions by 20% and improving customer adoption • Built scalable workflows and reporting systems that improved retention and reduced execution gaps • Implemented tools like Jira, ClickUp, Asana, Monday, HubSpot, and Zoho to bring structure and visibility to growing teams How I Can Help • Implementation Project Management for AI, tools, and systems • Product and Service Launch Management • Client Initiatives and Cross-Functional Delivery • Process Design, SOPs, and Automation • Platform and CRM Implementations Certifications PMP | PMI-ACP | Asana Workflow Specialist | ClickUp Expert | Monday Work Management Core PMI-CPMAI (in progress) Tools Jira, ClickUp, Asana, Monday, Smartsheet, HubSpot, Zoho, Salesforce, Google Workspace, Microsoft Suite, Notion, AI tools I bring structure, momentum, and accountability to complex initiatives, so your projects launch smoothly and your systems actually work. Let’s build and launch something impactful.

Hello! I’m Nancy, a Virtual Assistant with over 3 years of experience working remotely for companies in the United States and Latin America, providing administrative, operational, sales, and customer service support. As a native Spanish speaker (Latin American), I offer clear, professional, and empathetic communication that helps companies improve the customer experience, optimize internal processes, and keep operations organized and efficient. I have experience collaborating with English-speaking clients through written communication. I have an intermediate level of English for reading and writing, which allows me to follow processes, documentation, and instructions in English, as well as manage emails, chats, and work tools effectively. 🔹 How I add value to your business: ✔ Customer Service and Support I provide professional, solution-oriented support via email, chat, and other digital channels, ensuring timely responses and an excellent customer experience. ✔ Administrative and Operational Support I manage calendars, meetings, documentation, databases, and administrative tasks that enable daily operations to run efficiently. ✔ Email Management and Back Office Experience organizing inboxes, sorting requests, managing internal and external communications, and ensuring that every request is processed and addressed correctly. ✔ Request Processing and Document Management I have managed and processed requests related to criminal records and official documentation from Colombia and Peru, ensuring accuracy, follow-up, and compliance with established procedures. ✔ Order and Transaction Management I track orders, payments, subscriptions, and customer requests, maintaining up-to-date records and minimizing operational errors. ✔ CRM and Data Management Experience working with CRM systems and databases to update records, track progress, document interactions, and keep information organized and reliable. ✔ Sales Support and Customer Follow-Up I support sales processes by following up on leads, coordinating appointments, updating the CRM, and maintaining constant communication with potential and current clients. Additionally, I am currently completing my studies in Advertising and Digital Marketing, which allows me to better understand the customer journey, effective communication, and the needs of digital businesses. I am known for being organized, detail-oriented, proactive, reliable, and committed to the quality of my work. I enjoy collaborating with companies that value clear communication, accountability, and long-term professional relationships. 📌 If you're looking for a Virtual Assistant who can handle everything from customer service to administrative tasks and back-office operations for your business, I'd be happy to help.

CRM : SALESFORCE, HUBSPOT, MONDAY.COM,, ZOHO, KONNEKTIVE, SUITE, JOBNIMBUS AND OTHER OPEN SOURCE CRM. Odoo ERP Microsoft SQL SSIS ETL Developer : MS SQL Server, SSDT, SQL Agent Jobs, Linked Servers and SSIS. Full Stack Skills At A Glance: • LAMP, MEAN, MERN, NERD, Django, RoR Stack • PHP, Python, ASP.NET, Node.js, Ruby, JavaScript ES6-8, TypeScript • Laravel, Symfony, CodeIgnitor, Yii • MySQL, MongoDB, DynamoDB, PostgreSQL, MSSQL, Firebase, Parse Server • Angular, React JS, Vue.js, MeteorJS, ExtJS • React Native, Redis, Redux, Redux-Saga, GraphQL • Next.js, Nuxt.js, GatsbyJS, Jekyll and Hugo. • HTML5, CSS3, jQuery, Ajax, Bootstrap, Semantic UI • Responsive Design, REST API • Cordova, Ionic, PhoneGap, Xamarin, Electron • Phaser, LimeJS, ThreeJS, WebGL, Cocos2D, Unity3D • Facebook, Twitter, Google, YouTube API • Trello, Pivotal, Jira Scrum&Kanban, Confluence, Asana • Git, SVN, Github, Gitlab, Bitbucket

10 years embedded in fast-paced agencies, SaaS companies, and technically complex team setups, managing high-stakes projects with too many moving parts and zero room for error. I don't just keep things on track; I engineer the systems that prevent them from going off track in the first place. What I bring: ◉ Technical Project Management Deadlines slipping? Teams misaligned? I take full ownership of complex, multi-stream projects, scope, priorities, stakeholders, and delivery. Nothing falls through the cracks. ◉ CRM Architecture & Pipeline Engineering If your CRM feels like a graveyard of missed follow-ups, I rebuild it from the ground up. Custom pipelines, automated client lifecycle flows, automations, and dashboards that give leadership actual visibility, not just data dumps. ◉ Workflow & Process Automation Every manual task your team repeats is money left on the table. I map your entire operation, find every bottleneck, and automate it, so your team executes faster without growing headcount. ◉ AI-Powered Operations Not just using AI, operationalizing it. Automated reporting, intelligent content pipelines, prompt-engineered internal tooling that actually saves hours, not minutes. ◉ Technical SEO & Content Infrastructure Rankings stalled, GSC throwing errors, site structure a mess? I handle the full on-page layer — content clusters, topical mapping, site architecture, internal linking, redirect fixes, and GSC issue resolution. Plus GMB and Google Merchant Centre management for businesses running local or e-commerce. ◉ SOPs & Operational Documentation If your business can't run without you in the room, that's a system problem. I build the playbooks, workflows, and documentation that make your team self-sufficient. Tools & Stack: PM & Ops: ClickUp · Asana · Monday · Trello · Notion · Airtable CRM & Automation: Go High Level · HubSpot · Zapier · Make (Integromat) SEO & Analytics: Ahrefs · Semrush · Screaming Frog · SurferSEO · GA4 · Google Search Console AI & Content: ChatGPT · Claude · Gemini · Jasper · Frase · Midjourney Communication: Slack · Loom · Zoom · MS Teams · Google Workspace E-Commerce: Shopify · WooCommerce · Google Merchant Centre If your projects are complex and your systems need to match, let's talk.