SUMMARY Professional scrum master with over 5 years of experience in leading teams towards agility and customer centric value delivery. impeccable track record of servant leadership, agile transformation, impediment removal and penchant for team success. SKILLS * Microsoft office suite * Agile methodology -scrum, Kanban, XP * DevOps * Continuous improvement * Conflict resolution * Atlassian suite- Jira, Confluence * Communication * Time Management * Software as a service * Scaled Agile Framework (SAFe) * Ecommerce

Experienced Scrum Master with 10+ years of expertise in leading Agile teams across diverse domains, enabling high-performing teams to deliver customer-centric solutions through Scrum, Kanban, and Scaled Agile practices. Proven track record of coaching teams, facilitating Agile ceremonies, removing impediments, and driving continuous improvement to achieve predictable and high-quality delivery outcomes. Experienced in implementing POD-based delivery models, managing cross-functional teams, facilitating stakeholder engagement, and enabling Agile transformation initiatives. Passionate about coaching teams towards self-organization, building psychological safety, and creating a culture of continuous learning and innovation. Key Areas of Expertise Scrum & Kanban Facilitation Agile Coaching & Team Mentoring Sprint Planning & Execution Backlog Refinement & Prioritization Impediment & Risk Management Agile Metrics & Reporting Stakeholder Management POD-Based Delivery Models Jira & Azure DevOps Continuous Improvement & Agile Transformation Release Train Engineer (RTE) Seasoned Release Train Engineer (RTE) with extensive experience leading Agile Release Trains (ARTs) and driving enterprise-scale Agile transformations using the Scaled Agile Framework (SAFe) Expert in facilitating PI Planning, ART Syncs, Scrum of Scrums, System Demos, and Inspect & Adapt workshops while proactively managing dependencies, risks, and impediments across teams. Skilled in fostering collaboration among Product Management, Business Owners, Architects, Scrum Masters, and delivery teams to achieve organizational goals and maximize value delivery. Strong background in establishing governance models, implementing POD-based delivery structures, and leveraging Agile metrics to improve predictability, throughput, and delivery performance. Experienced in enabling AI-assisted Agile practices, modern delivery models, and continuous improvement initiatives that enhance operational efficiency and customer outcomes.

Is your delivery team working hard but still missing deadlines, losing stakeholder trust, and shipping software that does not match what was promised? That is not a team problem. That is a leadership and system problem. And it is exactly what I solve. With 20 years leading complex software projects across enterprise environments, I know where delivery breaks before it breaks and I build the systems, culture, and governance that prevent it from happening in the first place. The results speak for themselves: Grew account revenue by 120% through better delivery management and client strategy, not by adding headcount but by fixing how work was being executed Took a business unit profit margin from 5% to 26% by strengthening governance, resource allocation, and operational discipline across the delivery portfolio Increased team productivity by 37% through process improvement and stronger delivery management without burning the team out Led projects valued at $2M and above with CPI 1.32 and SPI 1.03, consistently delivering above plan while managing risk, scope, and stakeholder expectations simultaneously Scaled Agile adoption across 25 Scrum teams and trained 50 plus professionals, not just implementing a framework but building the delivery culture that makes it stick Here is what that experience looks like in practice for your organization: Agile Leadership: Scrum Master, Kanban Coach, sprint facilitation, backlog refinement and impediment removal that actually unblocks teams instead of just documenting problems Program Management: leading multi-team initiatives, managing cross-project dependencies, and maintaining delivery predictability across complex portfolios Stakeholder Alignment: translating technical reality into executive language, keeping leadership informed, expectations calibrated, and trust intact throughout delivery Process Improvement: bridging Agile practices with structured quality models including CMMI and MPS.BR to build delivery maturity that scales Technical Project Leadership: deep understanding of .NET, Sitecore, SharePoint, cloud, and DevOps environments. I speak the language of your engineering team and your C-suite My approach is direct, practical, and focused on one thing, making delivery work. Not managing the appearance of progress. Actual delivery, with real accountability, measurable results, and teams that perform because the system around them is built correctly. As an Australian citizen, I bring a global perspective to every engagement, comfortable leading international teams, working across time zones, and communicating with stakeholders in English, Portuguese, and Spanish without friction. TECHNICAL SKILLS ✓ Agile: Scrum, Kanban, SAFe, sprint planning, backlog refinement, team coaching and Agile transformation ✓ Project Management: risk management, stakeholder alignment, delivery governance, program management and portfolio oversight ✓ Technical: .NET, Sitecore, SharePoint, cloud infrastructure, DevOps and enterprise systems architecture ✓ Process Improvement: CMMI, MPS.BR, software process appraisals and delivery maturity assessment ✓ Languages: English fluent, Portuguese native and Spanish fluent, Australian citizen comfortable leading global teams across any timezone If your organization needs someone who has delivered at scale, built high-performing teams, and turned struggling programs into predictable, profitable delivery engines, let us talk.

PROFESSIONAL SUMMARY Experienced Program and Project Manager with expertise in Agile transformation and large-scale IT program delivery for external stakeholders and government clients. Skilled in collaborating with cross-functional teams and fostering strong client relationships to ensure successful project execution. Certified SAFe RTE, SAFe Agilist, and PMP professional with a proven track record in driving enterprise-wide Agile adoption, managing high-profile initiatives, and leading privacy and compliance programs. Adept at risk management, strategic planning, and aligning projects with organizational goals to deliver measurable outcomes. Recognized for strong leadership, stakeholder engagement, Agile coaching, and a commitment to delivering value in complex environments. CORE COMPETENCIES * PMO Governance & Compliance * Enterprise Program & Project Management * Agile Methodologies (Scrum, SAFe) * Agile Coaching & Transformation

Certified AI-Enabled Senior Scrum Master and Agile Coach with Overall 20 years of experience in IT enterprise software delivery, Agile transformation, and technology leadership, including 9+ years as Scrum Master - Agile Coach. Proven record driving Agile adoption, team maturity, and delivery excellence through servant leadership, stakeholder management, and continuous improvement. Skilled in Agile metrics, OKRs, KPI dashboards, risk and dependency management, and AI-driven delivery optimization. With 20 years in IT and 9+ years specifically as a Scrum Master, Agile Coach and Agile Project Manager, I have led cross-functional teams of 28+ members through complex Agile transformations while maintaining servant leadership at the team level. My certifications in PMP, PSM I, SAFe6 Advanced Scrum Master (SASM), and SAFe Agilist (SA) reflect a dual grounding in traditional project management and Agile coaching. This has translated into tangible outcomes: a 4/5 team Agile maturity rating, a 10% velocity improvement, and a 90% improvement in delivery predictability in my current role. I also bring early experience integrating AI tools like AWS Kiro into Agile workflows, positioning me to lead modern, technology-enabled delivery practices. • B.E. (Computer Science) and MBA (Project Management) holder with 20 years of IT experience. • Gold Medal Award from the HRD Minister for achieving All India Rank 1 among JNV (Navodaya Schools). • Certified Agile and Scrum professional: PMP, PSM I, SAFe6 Agilist(SA), & SAFe6 Advanced Scrum Master(SASM). • Led Agile teams through Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, enabling predictable delivery of high-quality products across 9+ years of Agile environments. • Implemented Agile best practices including User Stories, Backlog Management, DoR/DoD, Acceptance Criteria, Capacity Planning, Estimation, Story Splitting, Planning Poker, CI & Testing, and Jira Board Management. • Enabled AI-driven Agile transformation by integrating AWS Kiro with the Jira API for Daily Scrum, backlog refinement, sprint planning, user story creation, acceptance criteria, risk identification, Jira automation, sprint quality checks, and Agile metrics/report generation. • Led stakeholder engagement, removed delivery impediments, and enabled cross-functional collaboration to ensure successful project outcomes. • Extensive onsite global experience, including 4 years in the USA and 1 year in Sweden, collaborating with international clients.

Professional Summary Visionary AI Product Leader with 15+ years' experience driving SaaS, AI/ML, and digital transformation initiatives. Proven track record in building market-disrupting AI platforms, delivering 30-50% gains in revenue, adoption, and retention, and leading global cross-functional teams in Agile/SAFe environments. Recognized for turning emerging AI technologies into business growth, aligning product strategy with CXO priorities, and creating innovative SaaS solutions that achieve multi-million ARR and sustained market leadership. Skills & Achievements * AI & ML Leadership: Delivered AI-powered SaaS products leveraging Generative AI (LLMs, NLP), predictive analytics, and recommendation engines, boosting efficiency by 40% and retention by 35%. * Product Strategy & Roadmaps: Owned full product lifecycle, driving 25% market share growth and launching platforms that achieved multi-million ARR within 18 months.

Agile enabler with 18+ years of experience in Software Product Engineering Extensive experience in multiple agile frameworks (SCRUM/SAFe) Strategize and plan agile transformation from inception to successful transition Organize workshops and trainings Coach and mentor teams to deliver world class products with a value driven approach Agile release planning using scaled agile frameworks (SAFe) Help teams do predictable delivery with focus on value Assess agile maturity of teams and organization Strong communication, client management, people management and stakeholder management skills. Agile Certifications: ICP-ACC – Certified Agile Coach Certified Scrum Professional (CSP) Certified SAFe 5 Advanced Scrum Master (SASM) Advanced Certified Scrum Master (A-CSM) Certified Scrum Master (CSM) Certified Scrum Product Owner (CSPO)

Hello! I’m Suzette Carter, Founder of Zettee Consulting, a Senior Scrum Master & Agile Coach with 10+ years of experience helping engineering and product teams deliver predictably at scale. I’ve worked across fast-paced environments at Microsoft, Alaska Airlines, Promethean, AT&T, Nordstrom, and more. I know what it looks like when delivery and service break down under pressure, and exactly how to fix it. ⚒️ What I Do: I specialize in helping engineering teams remove impediments, boost velocity, strengthen Agile practices, and ship high-quality releases on time. I bring a rare combination of strong Agile coaching and real enterprise delivery rigor (release management, change governance, and major incident reduction). ✅ Key Experience & Results: • Coached global, offshore, and cross-functional Scrum & Kanban teams to higher performance • Improved team velocity and delivery predictability through effective coaching and process improvements • Reduced Major Incidents by 80% by implementing strong change/release governance and risk management • Led PI Planning, backlog refinement, release readiness, and continuous improvement initiatives • Facilitated all Scrum ceremonies with teams across multiple time zones ⚙️ Fractional Services: Offered Currently available for fractional engagements (10–30 hours/week) and short-term projects: • Fractional Scrum Master (for one or multiple teams) • Agile Coaching & Team Enablement • Technical Program / Project Management • Agile Assessments & Transformation Support 🧰 Tools & Frameworks Jira | Confluence | Azure DevOps | SAFe | Scrum | Kanban | Confluence | ServiceNow | ITIL 🏢 Why Work With Me? Many Scrum Masters know the theory. I bring hands-on experience from startups to large-scale environments, helping teams achieve greater predictability, fewer incidents, and stronger collaboration. Whether you’re struggling with delivery reliability, backlog issues, offshore team alignment, or scaling Agile, I can help you see quick improvements. I’d love to help your team ship faster with more confidence and less friction.

I help startup founders/CTOs/CPOs create predictable product delivery that scales, so they can delivery faster with less chaos! With over 10 years of consulting experience across startups, large corporations, and government agencies, I specialize in turning ambitious product visions into executable, measurable delivery plans. A decade inside corporate and startup teams taught me that constraints are usually structural. Planning lacks clarity. Execution and product drift out of sync. Feedback shows up too late and creates rework. This type of process and operation chaos on top of technical fragility can be costing your company 30% ARR. For companies we work with that’s between 500k - 2Million per year. I know that launching a product isn’t just about writing code—it’s about aligning people, process, and priorities so your team can deliver predictably without burning out. What I Bring to Your Startup: Product Launch & Delivery Planning – From MVP roadmaps to full-scale rollout strategies, I create clear, achievable delivery plans tied to your business goals. High-Performing Team Development – I design team structures, workflows, and communication rhythms that turn talented individuals into a cohesive, efficient unit. Agile Implementation & Coaching – Practical, hands-on guidance to adopt Scrum, Kanban, SAFe, or hybrid approaches—tailored to your startup’s stage and needs. Program & Product Management – Proven frameworks (PI Planning, OKRs, Epic/Story Frameworks) to keep delivery on track and stakeholders aligned. Leadership Enablement – Coaching founders, product leaders, and managers to lead effectively through rapid growth and change. Why Startups Work With Me: - 10+ years driving delivery for software companies and tech-enabled businesses. - Experience across ML/AI, logistics, SaaS, and large data-driven products. - Deep understanding of scaling challenges—from hiring and onboarding to cross-team coordination. - Expertise with tools like Jira, Confluence, Azure DevOps, GitHub, Miro/Mural, Trello, Google Suites, Outlook, Clickup, Notion and Asana. - Strong focus on transparency, communication, and psychological safety—because a healthy team ships better products. If you’re preparing to launch your product and need a seasoned partner to create the plan, build the team, and ensure on-time delivery, I can help you make it happen!

Results-driven AI Transformation Strategist and enterprise technology leader with 17+ years of experience spanning client relationship management, program leadership, Agile transformation, and AI strategy implementation across Fortune 500 organizations. Certified in AI Strategy for Business Transformation —bridging the gap between legacy infrastructure and intelligent, automated delivery models to drive measurable ROI across financial services, healthcare, insurance, retail, and manufacturing. What makes my profile truly distinctive is what I call the intersection of intelligence and empathy. I am both a deeply technical AI and program management professional AND a Certified Integrative Health Coach and Mental Health Ally. This means I don't just implement technology — I ensure organizations and their people genuinely embrace and sustain it. I leverage behavioral change science, mindfulness, and human-centered leadership to drive workforce resilience and inclusive transformation that outlasts the program. The result: adoption that sticks, outcomes that are measurable, and client relationships that become long-term partnerships. Core Compentencies - ▸ AI Strategy & Digital Transformation ▸ Enterprise Client Relationship Management ▸ Program & Portfolio Management (PMO) ▸ Agile Coaching & SAFe Transformation ▸ Executive Stakeholder Advisory (C-Suite) ▸ Revenue Growth & Account Management ▸ Sales Strategy & Client Conversion ▸ Product Management & Roadmap Design ▸ Change Management & Technology Adoption ▸ Talent Development & HR Partnership ▸ Data Analytics & Value Stream Mapping ▸ Human-Centered AI Design & Coaching WHAT I CAN BRING TO YOUR CLIENTS — OR YOUR TEAM I am equally effective in multiple capacities — making me a versatile placement or internal hire: • AI Strategy & Digital Transformation Consultant — embedded with clients navigating AI adoption, cloud migration, or enterprise modernization • Program / Product Manager — leading complex enterprise technology implementations requiring both technical depth and stakeholder management expertise • Agile Coach & Change Management Leader — helping client organizations build lasting delivery capability and cultural transformation • Client Relationship Manager / Account Executive — growing and managing multi-million dollar technology consulting accounts with Fortune 500 clients • Sales Support & Business Development — providing technical credibility and client-facing AI strategy expertise to accelerate sales cycles Strategic Hire — bringing enterprise consulting depth, AI vision, client management capability, and people-first leadership to your own team Available for contract, contract-to-hire, and permanent opportunities. Open to US-based remote roles and international engagements.