Hello, I am Richard Reyes, a network and security engineer based in Philippines, Manila. I have six years of professional IT experience and have worked on enterprise networks that serve thousands of users. When we work together, we share the same goal, maximizing the productivity of your network to keep your business operations going securely for your valuable data. Specialization: IPsec and SSL VPN implementation and troubleshooting Fortigate firewalls administration - DHCP, NAT, DNS, AP, TCP/UDP/IP Sophos firewalls administration - DHCP, NAT, DNS, AP, TCP/UDP/IP Advanced troubleshooting & traffic analysis Enterprise network design SD-WAN implementation High Availability Fortimanager - Policy/Device configuration and propagation, VPN management Fortianalyzer - Network security logging, analysis, and reporting Fortiswitch - Device configuration, and propagation. Professional qualifications : Fortinet Certified Network Security Professional (NSE4) Cloudpath 5.1 SE and Partner Assessment Accreditation Exam Certified Bosch Security Camera Expert Malware Assessment Training and Certification Sophos Firewall Support Certified for XG/UTM Sophos Firewall Architect Certified for XG/UTM Sophos Firewall Engineer Certified for XG/UTM Sophos Central Email Engineer Certified Sophos Wireless Access point Certified Engineer/Support You can send me initial information regarding your project and requirements. After I analyzed it, Let's discuss the work around.

I am a network engineer with 24 years of experience working with Cisco, SonicWALL, Fortinet, Juniper, Brocade, Dell, HP, Aruba, Ruckus, Meraki and many others. I am proficient in design, implementation, configuration and troubleshooting. I also have the ability to run PCI scans for your business.

FreePBX | Asterisk | 3CX | FusionPBX | Issabel PBX | Vital PBX | Bicom Systems | Zoom | GoTo Connect | RingCentral | Nextiva | Talkdesk | Cisco WebEx | 8x8 Communications | Twilio | Amazon | Yeastar | Magnus Billing | Vapi AI Agents | Retelai Agents | Livekit AI Agents | N8n ai automation | SMS compliance specialist | 10DLC | shortcode Multi-PBX Deployment Expertise: Proficient in deploying and managing systems like FreePBX, Asterisk, 3CX, FusionPBX, Issabel PBX, VitalPBX, and Bicom Systems to deliver scalable and reliable VoIP solutions for businesses. Unified Communications Solutions: Delivered enterprise-grade communication systems using platforms like Zoom, RingCentral, Nextiva, Talkdesk, Cisco WebEx, and 8x8 Communications, ensuring seamless collaboration and enhanced productivity. FreePBX Sangoma Connect App: Expertise in setting up the Sangoma Connect App for SMS and calling, delivering a seamless mobile communication experience fully integrated with FreePBX systems. Custom Module Development: Designed and deployed custom modules on FreePBX and FusionPBX to enhance features like call reporting, routing, and multi-tenant PBX capabilities. Expertise in migrations between on-premises systems (e.g., FreePBX, 3CX, Asterisk, FusionPBX, VitalPBX, Issabel PBX) and cloud-based systems (e.g., Zoom, RingCentral, Nextiva, Talkdesk, Cisco WebEx, 8x8 Communications). SIP Trunking Expertise: Extensive experience integrating and configuring SIP trunks from top providers, including Twilio, Bandwidth, Commio, Flowroute, DIDWW, DIDForSale, Nextiva, Skyetel, Telnyx, Sinch, SignalWire, and VoIP Innovations for optimal call quality and cost efficiency. High-Availability Deployments: Implemented clustered PBX solutions (FreePBX, Issabel, VitalPBX) for high availability and fault tolerance, minimizing operational downtime. Customized SIP Trunking Configurations: Configured secure and efficient SIP trunks integrated with platforms like Goto Connect and Nextiva. Customized and Scalable Call Center Solutions: Integrated platforms like GoTo Connect with predictive dialers, FreePBX and Custom CRM systems to get tone analysis and sentiment analysis. WebRTC and Browser-Based Communication: Implemented WebRTC solutions for voice, video, and chat across platforms such as FreePBX, FusionPBX, and Issabel PBX, enabling browser-based communication without plugins. Enhanced Security Configurations: Expertise in securing PBX systems with firewalls, fail2ban, and SIP encryption, ensuring robust protection against VoIP fraud and cyberattacks. especially BruteForce attacks. Microsoft Teams Integration: Configured direct routing between Microsoft Teams and PBX systems like Asterisk, FreePBX, and Kamailio sip server enabling unified PSTN calling solutions. Multi-Channel IVR Solutions: Developed complex IVR systems across platforms like FreePBX, Issabel, and FusionPBX, featuring dynamic menu options, queue prioritization, and time-based routing. Provisioning and Endpoint Management: Automated provisioning for devices like Polycom, Yealink, and Grandstream, Cisco 7800, 8800, 7900, SPA series using FreePBX’s EPM (Endpoint Manager), GotoConnect, Ring Central, Talkdesk, CiscoWebex Call Analytics and Reporting: Built dashboards on top of Asterisk based systems especially FreePBX to track KPIs such as Peak hours, Answered calls, Unanswered Calls, Call Analytics, Call Recordings, Role based Access system, Customer Call Survey Feedbacks etc. CRM Integration: Seamlessly connected PBX systems like 3CX and FreePBX with CRMs (e.g., Salesforce, Zoho, Odoo ERP, Sugar CRM) to enable click-to-call functionality and call logging for enhanced client interactions. Voicemail and Fax Solutions: Configured advanced voicemail-to-email and fax-over-IP (FoIP) solutions across platforms like FreePBX to meet diverse business needs. Legacy System Integration: Expertise in bridging legacy PBX systems with modern solutions, enabling cost-effective transitions and hybrid environments.

Experienced System Administrator with comprehensive expertise in managing, maintaining, and optimizing complex IT infrastructures. Specialized in enterprise-level server administration, cloud computing, and implementing robust security solutions. Committed to delivering reliable, scalable, and cost-effective IT solutions that align with business objectives. --- CORE COMPETENCIES -- System Administration: - Windows Server Administration (2012/2016/2019/2022) - Linux Server Management (RHEL, CentOS, Ubuntu, Debian) - Active Directory, DNS, DHCP, Group Policy Management - User Account Management and Access Control - System Performance Tuning and Optimization -- Cloud Infrastructure: - Amazon Web Services (AWS) - EC2, S3, RDS, VPC, IAM - Microsoft Azure - VMs, Storage, Azure AD, Networking - Google Cloud Platform - Compute, Storage, Networking - Cloud Migration and Hybrid Cloud Implementation - Cost Optimization and Resource Management -- Virtualization & Containerization: - VMware vSphere, ESXi, vCenter - Microsoft Hyper-V - Docker and Kubernetes - Container Orchestration and Management - Virtual Machine Deployment and Maintenance -- Network Administration: - Network Configuration and Troubleshooting - Firewall Configuration and Management - VPN Setup and Administration - Load Balancing and High Availability - Network Security and Monitoring --- TECHNICAL EXPERTISE - Operating Systems: Windows Server, Linux (Multiple Distributions), Unix, macOS - Database Systems: MySQL, PostgreSQL, Microsoft SQL Server, MongoDB, MariaDB - Web Servers: Apache, Nginx, IIS, Tomcat, LiteSpeed - Monitoring Tools: Nagios, Zabbix, Prometheus, Grafana, DataDog, New Relic - Backup Solutions: Veeam, Acronis, Bacula, AWS Backup, Azure Backup - Automation Tools: Ansible, Terraform, PowerShell, Bash Scripting, Python - Security Tools: Firewall Management, SSL/TLS, VPN Technologies, Security Auditing - Collaboration: Microsoft Exchange, Office 365, Google Workspace --- SERVICES PROVIDED -- Infrastructure Setup & Configuration - Server deployment and initial configuration - Network architecture design and implementation - Storage solution setup (SAN/NAS/DAS) -- Maintenance & Support - 24/7 system monitoring and alerting - Regular maintenance and updates - Performance optimization and troubleshooting - Incident management and resolution -- Cloud Services - Cloud migration planning and execution - Multi-cloud environment management - Cloud cost optimization - Disaster recovery setup -- Security Implementation - Security assessment and hardening - Backup and recovery strategy - Compliance management - Access control and authentication -- Documentation & Reporting - System documentation and runbooks - Regular performance reports - Capacity planning reports - Incident and change management documentation --- PROJECT EXPERIENCE - Successfully managed IT infrastructure for organizations ranging from startups to enterprises - Implemented high-availability solutions achieving 99.9% uptime SLA - Executed seamless cloud migrations with zero data loss - Designed and deployed disaster recovery solutions - Automated routine tasks reducing manual intervention by 70% - Optimized infrastructure costs resulting in 30-40% reduction in IT expenses --- PROFESSIONAL APPROACH -- Planning & Analysis - Thorough assessment of current infrastructure - Identification of improvement opportunities - Strategic planning aligned with business goals -- Implementation - Methodical deployment following best practices - Minimal disruption to business operations - Comprehensive testing and validation -- Support & Optimization - Proactive monitoring and maintenance - Continuous improvement initiatives - Regular performance reviews and optimization --- CERTIFICATIONS & QUALIFICATIONS - Microsoft Certified: Azure Administrator Associate - AWS Certified Solutions Architect - CompTIA Server+ and Network+ - ITIL Foundation Certified - Red Hat Certified System Administrator (RHCSA) --- AVAILABILITY & TERMS -- Engagement Types: - Hourly consultations - Fixed-price projects - Monthly retainer agreements - Emergency support services -- Communication: - Daily status updates - Weekly progress reports - Available via Upwork messages, email, Slack - Video conferencing for meetings -- Working Hours: - Flexible schedule across time zones - Emergency support available 24/7 - Response time within 2-4 hours -- WHY WORK WITH ME: Proven Track Record: Extensive experience managing diverse IT environments Reliable & Responsive: Quick turnaround times and consistent communication Cost-Effective Solutions: Focus on ROI and operational efficiency Security-First Approach: Emphasis on data protection and compliance Documentation: Comprehensive documentation for all implementations Knowledge Transfer: Training and support for your team Contact me today to schedule a consultation and take the first step toward optimizing your IT infrastructure.

💼 1+ YEARS EXPERIENCE |👨🏻‍🏫 ODOO FUNCTIONAL ANALYST| 🏅Odoo Functional Certificate Sample As Odoo Functional Analyst at ITBC Group, I act as the primary bridge between business stakeholders and technical developers. I analyze company workflows, gather requirements, configure Odoo modules (like CRM, Inventory, and Accounting), and train end-users to ensure the ERP system seamlessly aligns with the organization's goals. My Key Responsibilities and Functions: Business Analysis & Requirement Gathering Mapping Workflows: - I analyze a client's current operations (“As-Is”) and designing streamlined workflows (“To-Be”) to optimize efficiency. - I identify discrepancies between native Odoo functionalities and specific business needs to determine what can be configured versus what requires custom development. - I configure core and specialized Odoo applications such as Sales, Purchase, Manufacturing, and Accounting to match client requirements. - I define user roles, access rights, and security permissions to ensure data integrity across departments. - I translate gathered business requirements into clear functional specifications for the technical and development teams. User Training & SupportEnd-User Training I create training manuals, standard operating procedures (SOPs), and hosting sessions to ensure staff can confidently adopt the new system I troubleshoot daily functional issues, answer user questions, and provide continuous improvement recommendations to maximize ROI. 💼 1+ YEARS EXPERIENCE |👨🏻‍🏫 ODOO SOFTWARE ENGINEER| 🏅 Bachelor´s Degree in Systems Engineering As a software developer at ITBC Group (Caracas), a full-service technology consultancy focused on digital transformation. ITBC Group provides a wide range of IT services, including ERP implementation, managed IT services, network & infrastructure management, cybersecurity, and business process optimization. My Key Responsibilities and Functions: ERP Development & Customization Design, develop, and maintain custom Odoo modules to fit the specific business needs of clients (e.g., sales, purchases, stock, accounting, HR) Implement and extend Odoo workflows to automate and streamline business processes. Requirement Analysis & Consulting Work closely with functional consultants, business stakeholders, and project managers to gather functional and technical requirements. Translate business requirements into technical specifications and propose improvements leveraging Odoo’s modular architecture. System Integration Integrate Odoo with other systems (e.g., e-commerce platforms, banking APIs, third-party services) to ensure seamless data flow. Develop and maintain APIs, web services, or connectors when needed. Quality Assurance & Testing Write and execute unit tests, integration tests, and assist with system testing to ensure module stability and robustness. Debug and resolve technical issues, ensuring high performance and reliability of Odoo instances. Deployment & Support Participate in the deployment of Odoo (on-premise or cloud), handle version upgrades, and manage migrations. Provide post-implementation support for clients: bug fixes, performance optimization, and functional enhancements. Maintenance & Continuous Improvement Monitor usage of the Odoo system, identify opportunities for improvement, and proactively suggest optimizations or refactors. Maintain code quality, documentation, and adhere to best practices in development (e.g., modular design, clean code). Collaboration & Project Management Work within cross-functional teams (project managers, consultants, QA, infrastructure) following agile methodologies. Participate in sprint planning, standups, code reviews, and retrospective sessions. Training & Knowledge Sharing Train end-users or junior developers on Odoo functionalities, configuration, and customizations. Document technical design decisions, custom module behavior, and maintain internal wiki or technical guides. Key Skills & Technologies Languages & Frameworks: Python (Odoo), JavaScript, XML Odoo Expertise: Module development, customization, workflows, reporting Integration: REST APIs, XML-RPC, JSON Databases: PostgreSQL DevOps / Deployment: Version control (Git), Odoo deployment best practices Methodologies: Agile / Scrum Tools: Odoo Studio, Odoo shell, debugging tools, testing frameworks

I am a solutions-oriented IT professional with a passion for technology. I have notable success in working with a team of motivated individuals to coordinate multiple projects simultaneously. An ambitious professional always seeking ways to improve and remain relevant to advancements in technology.

Highly skilled and dedicated IT professional with a solid 9 years of experience in managing and optimizing network security, virtualization, Microsoft 365 administration and server infrastructure. Specializing in SonicWall firewall administration, VMware server virtualization, Windows server management, Microsoft 365 & Azure AD administration, Scripting and a wide array of essential tools utilized by Managed Service Providers (MSPs). Adept at ensuring the stability, security, and efficiency of IT environments, I am committed to delivering exceptional results in a dynamic and ever-evolving industry. ------------------------------------------------------------------- My Background: Throughout my career, I have honed my skills in VMware, Firewall, Veeam Backup and Storage administration. I possess a deep understanding of virtualization concepts, coupled with hands-on experience in designing, implementing, and maintaining virtual infrastructures. Skills and Abilities: ----------------------- As a Cloud Support Administrator, I bring a diverse set of skills that enable me to excel in managing complex virtual environments. Some key areas of expertise include: 1. Hypervisor Management: Proficient in deploying, configuring, and managing virtual machines, clusters, hosts, and datastores within vSphere environments. 2. Performance Optimization: Experienced in monitoring resource utilization, identifying bottlenecks, and implementing optimizations to ensure optimal performance. 3. Disaster Recovery and High Availability: Skilled in setting up and maintaining disaster recovery solutions and high-availability configurations to ensure business continuity. 4. Security and Compliance: Knowledgeable in implementing security measures and adhering to industry best practices and compliance standards. 5. Upgrades and Migrations: Well-versed in conducting seamless upgrades and migrations of VMware infrastructure, minimizing downtime and risk. 6. Troubleshooting: Adept at diagnosing and resolving complex issues related to virtualization, ensuring minimal impact on operations. 7. Automation: Familiar with scripting and automation tools, enabling the streamlining of routine tasks and increasing efficiency. 8. Veeam Expertise: With a strong focus on Veeam Backup and Replication, I possess specialized skills to optimize data protection for virtualized environments. 9. Data Security: My attention to security measures ensures that backup data remains safe and protected from potential threats. 10. PowerShell Scripting: I am highly skilled in writing PowerShell scripts from scratch to perform a wide range of tasks, including system administration, file manipulation, registry editing, and more. I can leverage PowerShell's extensive cmdlets and modules to create efficient and effective scripts. 11. Synology NAS Experience: Extensive knowledge in configuring and managing Synology NAS solutions. Proficient in setting up file services, implementing security measures, and ensuring seamless data access and storage management. 12. Exchange Online Management: Skilled in managing Exchange Online features, including mailbox creation, email routing, distribution groups, shared mailboxes, and mailbox permissions.

I’m a Cybersecurity Systems Engineer with hands-on experience securing networks, firewalls, and enterprise IT environments. Over the past several years, I’ve delivered solutions for organizations using technologies like Fortinet (FortiGate, EMS, Authenticator, SIEM), Palo Alto NGFW & GlobalProtect, Forcepoint Web Security, Symantec Endpoint Protection, Tripwire, and SolarWinds. What I bring to your project: 🔐 Firewall & VPN Expertise – Deploying, configuring, and troubleshooting NGFWs (FortiGate / Palo Alto) with site-to-site VPNs, SSL VPNs, IPSec tunnels, and MFA integrations. 🌐 Web & Endpoint Security – Implementing DLP, SWG, EDR, and endpoint controls to protect users and data. 🛠️ Monitoring & Compliance – Building monitoring with SolarWinds, enforcing compliance with Tripwire, and fine-tuning SIEM rules. ⚡ Problem Solving – Quick, reliable troubleshooting for performance issues, upgrades, and complex network/security incidents. Clients value me for being detail-oriented, responsive, and solution-driven. I don’t just configure and leave—I make sure systems are stable, secure, and documented for long-term reliability. If you need someone who can secure your environment, optimize your firewall policies, or support your IT projects end-to-end, let’s talk. I’ll make sure your systems are not only working, but working securely.

Experienced IT and Cloud Engineer with a strong background in Python development, particularly in Telegram bot development. Skilled in managing both Linux and Windows environments, with hands-on experience in Ticket Systems, Docker, Docker Compose, and Bash scripting. Currently working as a Cloud Engineer at Orange, where I work extensively with Cisco ASR, Juniper QFX, Cisco XL, Fortigate, FortiAnalyzer, SPGW, MME, SGSN, Radius, and IMS core network components. Proficient in MikroTik and TP-Link device configuration and network management. Have experience working with Kubernetes, and familiar with Terraform for infrastructure as code. Experienced in web server administration and committed to delivering high-quality, reliable solutions. Actively seeking opportunities to grow in dynamic and challenging environments.

I help businesses modernize and secure their IT environments with Microsoft 365. From architecting SharePoint sites and automating OneDrive onboarding to configuring Purview DLP policies, I ensure data stays protected and accessible. With hands-on experience in Intune, Active Directory, and complex O365 migrations, I deliver solutions that are reliable, compliant, and built to scale, without unnecessary licensing costs. I have led 20+ infrastructure overhauls including 3000+ mailbox migrations, 500+ Intune-managed devices, and secure Azure RDS farms. All deployed with zero production downtime. Here’s what I actually do: 1. Designed & deployed Intune policies for iOS and Windows, including Autopilot, Always-on VPN, and compliance rules 2. Led multi-forest AD and Exchange migrations for government and finance clients 3. Deployed Azure RDS farms with MFA, FSLogix, and VPN gateway access for 20+ remote sites 4. Rolled out Windows Virtual Desktop (WVD) with domain joins from remote locations 5. Implemented Azure Sentinel, Defender ATP, and email security via Mimecast and Barracuda With 15+ years of hands-on experience, I have led end-to-end projects in: ✅ Active Directory migrations ✅ Hybrid cloud rollouts with Azure IaaS/PaaS/SaaS ✅ Intune Autopilot, Always-on VPN, and app deployment for global teams ✅ Enterprise backup (Veeam, DPM), disaster recovery, and clustering ✅ Multi-site VPN, Citrix VDI, Windows Virtual Desktop (WVD), and Azure Files with FSLogix == Certified In: I have several Microsoft and AWS certifications and have renewed them time to time Microsoft Certified Solutions Expert (Office 365, Private Cloud, Messaging) MCITP, MCSA, MCSE (2003–2019 tech stack) Other than these, I have been a trusted partner with -Logsign -Sentinel one I have been the fortune of many clients in regulated industries including banking, healthcare, and government where security, continuity, and uptime are non-negotiable. My mission is to enable businesses to reach their maximum potential using proper Microsoft practices. Hurry Up now before its too late. A complimentary call is on me!