𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞𝐫 | 𝟭𝟬𝟬% 𝐉𝐨𝐛 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 | 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 (𝐌𝐒-𝟭𝟬𝟮 & 𝐌𝐃-𝟭𝟬𝟮) Need someone who can quickly fix Microsoft 365 issues, provide ongoing support, properly manage your environment, or improve your organization's security? That's exactly what I do. I'm a Microsoft Certified Microsoft 365 Administrator with over 6 years of hands-on experience helping SMBs, MSPs, and growing organizations manage, secure, migrate, and support their Microsoft 365 environments. Whether you are dealing with a Microsoft 365 issue, planning a tenant migration, troubleshooting Outlook, securing user accounts with Microsoft Defender and Conditional Access, or looking for ongoing IT support, I focus on practical solutions that minimize downtime and keep your business running smoothly. My goal is not just to fix today's issue, it's to make sure the same problem doesn't come back tomorrow. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: 𝟭- 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻: - Microsoft 365 tenant setup and administration - Exchange Online administration - Microsoft 365 migrations - Exchange mailbox migrations - SharePoint Online administration - SharePoint permissions and document libraries - Microsoft Teams deployment and troubleshooting - OneDrive setup and synchronization - Microsoft 365 licensing - User onboarding and offboarding - Entra ID (Azure AD) - Microsoft Intune administration 𝟮- 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝟯𝟲𝟱 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆: - Multi-Factor Authentication (MFA) - Conditional Access Policies - Microsoft Defender - Endpoint security - Identity and Access Management - Endpoint hardening - Security assessments - Vulnerability remediation - Microsoft security best practices 𝟯- 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿 & 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲: - Windows Server Administration - Active Directory - Group Policy (GPO) - DNS & DHCP - VMware ESXi - File Server management - Backup & Disaster Recovery - Network troubleshooting 𝟰- 𝗜𝗧 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: I provide remote IT support for businesses that need a reliable Microsoft 365 expert to resolve technical issues quickly. I regularly help clients with: - Microsoft Outlook issues - Teams calling and meeting problems - Exchange Online mailbox issues - SharePoint access and permission errors - OneDrive sync problems - Microsoft Office troubleshooting - Windows 10 & Windows 11 support - Windows Server 2019, Windows Server 2022, & Windows Server 2025 support - Printer and device setup - Performance optimization (Laptops & Desktops) Why Choose Me: - Quick response and clear communication - Business-focused recommendations - Root-cause troubleshooting, not temporary fixes - Security-first approach - Flexible across time zones Whether you need help with Microsoft 365 Administration, Exchange Online, SharePoint Online, Microsoft Teams, Entra ID, Windows Server, or ongoing IT Support, I would be happy to discuss your requirements and recommend the best solution for your business. Invite me to your job to discuss your specific needs.

Experienced IT professional with 15+ years in high-complexity datacenter environments, specializing in virtualization, cloud, and enterprise IT solutions. I hold an MBA in Project Management and a BSc. in Computer Engineering, along with multiple industry-recognized certifications, including VMware vExpert, Citrix Technology Professional (CTP), and Nutanix Technology Champion (NTC). As a VMware Systems Engineer, Microsoft/Citrix Instructor, and Solutions Architect, I provide expert-level consulting, solution design, and system administration across major platforms: VMware, Microsoft, Citrix, Nutanix, Cisco, Linux, and AWS. Technologies / Certifications ________________________________________ ✔ VMware Certified Professional (VCP): - Cloud Foundation Administration: VCP-VCF 2024 - Data Center Virtualization: VCP-DCV 2024, 2023, 2021, VCP6-DCV, VCP5 - Network Virtualization: VCP-NV 2024, 2020, 2019 - Desktop & Mobility: VCP-DTM 2019 - Cloud Management & Automation: VCP6-CMA ✔Microsoft Corporation: Trainer (MCT) | Microsoft Azure Administrator (AZ-104) | Azure Administrator Associate (AZ-900) | MCSE Productivity | MCSE Communication Lync 2013 | MCSE Server Virtualization with Hyper-V and System Center | MCSA Windows Server | Core Solutions of Microsoft Exchange Server | Enabling Office 365 Services | MSCA Windows | MCP Windows Server ✔Citrix Corporation: Citrix SD-WAN Certified | Citrix Certified Associate - Virtualization | Citrix Certified Associate - Networking | Citrix Certified Professional - Networking ✔SNIA Corporation: SNIA Certified Storage Professional. ✔Cisco Corporation: CCNA Routing and Switching | CCNA Security. ✔Nutanix Corporation: Nutanix Platform Professional 5.0 | Nutanix Certification Professional 5.10 (NCP 5.10) | Nutanix Certified Advanced Professional (NCAP 5.10) ✔Pure Storage: Pure Certified FlashBlade Implementation Specialist | Pure Certified FlashBlade Support Specialist | Pure Certified Data Storage Associate | Pure Certified FlashBlade Storage Professional ✔ Linux Professional Institute Certification 1 ✔AWS Certified Solutions Architect – Associate ✔Veeam Certified Engineer (VMCE) 2023

The Two-Second Version: I'm an IT Consultant with 25+ years of hands-on experience across Microsoft, Mac, cloud infrastructure, security operations, and AI-assisted automation. I've managed environments with 1,000+ users and can come up with viable solutions fast — whether it's a single workstation issue or an enterprise-level deployment. Message me for more info! The Long Version: Hello, my name is Joe Coleman. I'm a certified Hardware and Networking Engineer with 25+ years of experience in IT infrastructure, cloud administration, endpoint security, and operational automation. I've built my career on honesty, reliability, and building long-term working relationships with clients. I work across both on-premise and cloud environments and bring enterprise-level experience to every engagement — whether you need a single issue resolved or a full infrastructure overhaul. I have hands-on experience managing Microsoft 365 environments with 1,000+ users, deploying and configuring security tooling, building automation workflows, and integrating AI-assisted processes to reduce manual overhead and improve operational efficiency. I hold a CompTIA Security+ certification and have worked extensively with enterprise security platforms including CrowdStrike, QRadar SIEM, Stellar SIEM, and Microsoft Defender. I'm currently deploying Microsoft Purview for a client environment and staying current with the evolving Microsoft security stack. Services I offer: Operating Systems and Devices Installation and support for Windows, macOS, and Linux Virus cleanup, removal, and remediation Computer diagnostics, speed optimization, and driver management Data recovery and password recovery HyperV setup and virtualization Microsoft 365 and Cloud Administration Microsoft 365 tenant setup, administration, and hardening Intune, Autopilot, MAM, and MDM device management Microsoft Entra ID and Azure AD — user, group, and policy management Conditional Access and MFA configuration SharePoint Online administration, intranet design, and governance Document library redesign using metadata, content types, and views Exchange Online administration and mail migrations (Microsoft 365 and Google Workspace) DNS, SPF, DKIM, and DMARC configuration OneDrive and Teams administration Security and Endpoint Protection Microsoft Defender for Endpoint configuration and monitoring CrowdStrike endpoint detection and response QRadar SIEM and Stellar SIEM administration ManageEngine Endpoint Central — patch management, policy enforcement, remote control Tenant hardening and security best practices CMMC and HIPAA-adjacent compliance environments Automation and AI-Assisted Workflows Power Automate workflows — approvals, notifications, access requests, document reviews PowerShell and PnP PowerShell scripting for administration, cleanup, and automation Batch scripting for endpoint management and repeatable tasks AI-assisted workflow design to reduce manual IT overhead and improve operational efficiency n8n automation platform Server and Infrastructure Windows Server upgrades and migrations Active Directory Services Azure and VMware environment configuration Network infrastructure and remote support IT Leadership and Project Management IT project management and project plan development IT staff supervision and team leadership Procedures development and implementation Organization standards enforcement Critical thinking and problem-solving Time management and prioritization Customer relations and communication Remote workforce support across distributed environments

✨🥇🏆 - I help businesses design, deploy, secure, and optimize IT infrastructure. With experience across networking, virtualization, cloud platforms, Microsoft technologies, and cybersecurity, I can step into existing environments, solve complex technical challenges, or build new infrastructure from the ground up. 🏆🥇✨ - My background includes working with enterprise and SMB environments, delivering everything from infrastructure migrations and platform upgrades to security improvements and performance optimization. I focus on implementing solutions that are secure, scalable, and aligned with project goals. 👉 My expertise includes: ✅ - Networking: Cisco, Meraki, UniFi, VLANs, VPNs, routing, switching, wireless deployments, and network troubleshooting. ✅ - Cybersecurity: SonicWall, Palo Alto, Fortinet, Cisco, firewall configuration, VPNs, access control, network hardening, and security best practices. ✅ - Virtualization: VMware vSphere, Citrix Virtual Apps & Desktops, Citrix MCS, PVS, App Layering, XenServer, Microsoft Hyper-V, VDI deployments, and server migrations. ✅ - Microsoft Technologies: Windows Server, Active Directory, Group Policy, DFSR, WSUS, Microsoft Exchange, Microsoft 365, Microsoft Entra ID (Azure AD), and PowerShell automation. ✅ - Storage & Infrastructure: Dell EMC, Pure Storage, SAN deployment, disaster recovery planning, and infrastructure modernization. ✅ - Systems Engineering: Server deployment, cloud migrations, performance tuning, infrastructure upgrades, automation, and complex troubleshooting. 🥇 - I believe technology should solve problems, not create them. My approach is straightforward: understand the objectives, identify the right solution, and deliver high-quality work with clear communication throughout the project. Whether it's a migration, virtualization deployment, network redesign, cloud implementation, security hardening, or resolving a complex infrastructure issue, I focus on delivering results that meet the agreed scope and timeline. 🥇 - If you need an experienced infrastructure engineer for a well-defined project, I'd be happy to discuss your requirements.

**Microsoft 365 Certified Expert & Microsoft Certified Trainer (MCT) | Migration, Administration, Technical Support & Help Desk Specialist** With **26+ years of IT experience** and a proven track record of delivering **enterprise-grade Microsoft 365 solutions**, I help businesses **implement, optimize, and support Microsoft 365 environments** with precision and reliability. My expertise spans **Microsoft 365 administration, cloud migrations, technical training, and support desk operations**, making me the go-to professional for organizations seeking seamless digital transformation. *** #### **What I Bring to Your Business** * **Microsoft 365 Administration & Optimization** Skilled in Exchange Online, SharePoint Online, Teams, OneDrive, and hybrid configurations. I ensure your Microsoft 365 environment is secure, scalable, and aligned with best practices. * **Cloud & Hybrid Migrations** From planning to execution, I deliver smooth migrations with zero downtime. Whether you’re moving from on-premises to cloud or upgrading your existing setup, I handle it all. * **Technical Support & Help Desk Management** Extensive experience managing support desk operations for enterprise clients. I specialize in troubleshooting complex issues, streamlining processes, and ensuring exceptional customer service. * **Security & Compliance** Proficient in implementing security measures like EOP, ATP, DKIM, DMARC, SPF, and compliance solutions including DLP, MDM, InTune, and eDiscovery. * **PowerShell Automation** Automating repetitive tasks for efficiency and accuracy in large-scale environments. * **Training & Documentation** As a Microsoft Certified Trainer, I create and deliver technical training programs and documentation that empower teams to manage Microsoft 365 effectively. *** #### **Certifications** * **Microsoft Certified Trainer (MCT)** * **Microsoft 365 Certified: Administrator Expert (MS-102)** * **Microsoft 365 Certified: Teams Administrator Associate (MS-700)** * **CompTIA A+, CCNA, HND (BTEC)** *** #### **Upwork Experience** * **5,500+ hours billed** * **Multiple long-term clients** across industries * Expertise in projects like Microsoft 365 setup, migration, SharePoint administration, Teams configuration, and compliance implementation. *** #### **Why Clients Choose Me** * **Enterprise-Level Expertise:** I’ve supported global organizations with complex Microsoft 365 deployments and ongoing administration. * **Proven Reliability:** Decades of experience in IT support and customer service excellence. * **Comprehensive Solutions:** From planning and implementation to training and support, I provide end-to-end services. *** #### **Services Offered** * Microsoft 365 Setup & Migration * Exchange Online & SharePoint Administration * Teams Configuration & Training * Security & Compliance Implementation * Help Desk Operations & Technical Support * PowerShell Automation * Technical Documentation & Training *** **Let’s work together to make your Microsoft 365 environment secure, efficient, and future-ready.** I’m available for **ongoing support, consulting, and project-based engagements**.

As a Database Administrator (DBA) with over 10 years of experience, I specialize in providing robust, efficient, and secure database solutions for businesses of all sizes. My expertise spans SQL Server, MySQL, PostgreSQL, and cloud platforms like Azure SQL and Azure Managed Instance. I ensure optimal performance, scalability, and data integrity while tailoring solutions to meet your specific needs. • Skilled in managing SQL Server (2008 to 2022), MySQL, PostgreSQL, and Azure SQL environments. • Performance Tuning: Optimizing server performance through configurations, indexing strategies, and resource allocation. Query optimization for stored procedures, views, and functions. • High Availability & Disaster Recovery: Expertise in implementing solutions like Always On Availability Groups, Log Shipping, Replication, and Clustering. • Database Migration & Upgrades: Hands-on experience with cross-platform migrations, including Oracle, MySQL, PostgreSQL, Access, and cloud platforms like Azure Managed Instance. • Backup & Recovery: Proficient in designing reliable backup strategies for large databases (VLDBs) exceeding 100GB and ensuring fast recovery. • ETL Development: Extensive experience in building and troubleshooting SSIS packages for data extraction, transformation, and loading. • Reporting Services: Developed and optimized reports using SSRS to support data-driven decision-making. • Skilled in T-SQL scripting for automating maintenance, monitoring, and troubleshooting tasks. • Successfully managed 100+ database instances with high availability and performance requirements. • Experienced in managing SAN storage solutions for large-scale database environments. • Proficient in Security and Compliance, including user management, auditing, CDC (Change Data Capture), and Change Tracking. • Dedicated, reliable, and adept at resolving complex issues while meeting tight deadlines. • A proactive problem-solver with a passion for tackling challenging database scenarios and delivering high-quality solutions.

CERTIFICATIONS: AZ-104: Microsoft Certified Azure Administrator Associate AZ-140: Microsoft Certified: Azure Virtual Desktop Specialty (In Progress) AZ-900: Microsoft Certified Azure Fundamentals MS-900: Microsoft 365 Certified Fundamentals 💻 System & Cloud Administrator | Windows, Linux, VMware & Microsoft 365 I am an experienced System Administrator with strong expertise in Windows Server, Linux, and VMware administration, helping businesses build secure, reliable, and scalable IT environments. I also hold Microsoft Azure Administrator, Fundamentals and Microsoft 365 Fundamentals certifications, which back my ability to manage modern cloud infrastructures effectively. ✅ What I bring to the table: Administration and optimization of Windows & Linux servers VMware vSphere / vCenter management, deployment & troubleshooting Active Directory, Group Policy, and Identity Management Azure & Microsoft 365 configuration, migration, and support Backup, recovery, and system security best practices --------------------------------------------------------------------------------------------------------------------------------- PROFILE: Azure Network Engineer | Cloud Engineering 💼 Azure Cloud Specialist | Azure Networking | AVD | VMware | Microsoft 365 | 💼Azure Network & Cloud Specialist | AZ-700 Focus | Enterprise & Hybrid Environments I am a System & Cloud Administrator specializing in Microsoft Azure, with strong hands-on experience in Azure networking, Azure Virtual Desktop (AVD), Microsoft 365, VMware, and hybrid environments. I help businesses design, secure, and operate scalable cloud infrastructures, with a strong focus on network architecture, performance, and security. 🔹 Azure & Cloud Expertise **Azure Compute – Virtual Machines, VM Scale Sets, App Services **Azure Storage – Blob Storage, Azure Files, Managed Disks **Azure Networking (Core Focus) * * VNets & Subnets * * NSGs & UDRs * * Hub-Spoke architecture & Azure Landing Zones * * Load Balancers (L4/L7), Application Gateway (WAF) * * Azure Virtual WAN, Azure Firewall, Azure Front Door * * VPN Gateway & ExpressRoute * * Service Endpoints, Private Link & Private Endpoints * * Azure Load Balancer and Azure Traffic Manager * **Monitoring & Security** – Azure Monitor, Log Analytics, Key Vault, Defender for Cloud 🖥️ IAM Specialist – (Azure Entra ID Focus) * Azure Entra ID (formerly Azure AD) * Have experience in Design/Development in IAM * Conditional Access, MFA, SSO, Identity Governance * Privileged Identity Management (PIM) * Integration with SaaS apps and federation protocols (SAML, OAuth, OpenID) 🖥️ Azure Virtual Desktop (AVD) * Host pool design & deployment * FSLogix profile configuration * Scaling plans & session optimization * Secure access using Conditional Access & MFA 🏢 Hybrid & Enterprise Infrastructure * Windows Server 2012–2022 (AD, DNS, DHCP, GPO) * Linux (Ubuntu, Debian) * Microsoft Entra ID & Entra ID Connect * Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) * VMware vSphere / vCenter (HA, DRS, templates, snapshots) 🔄 Backup, DR & Automation * Azure Backup & Azure Site Recovery * Veeam Backup & Replication (VBR) * PowerShell, Azure CLI, ARM Templates, Bicep 🎓 Certifications * **AZ-104** – Microsoft Azure Administrator Associate * **AZ-900** – Azure Fundamentals * **MS-900** – Microsoft 365 Fundamentals * **AZ-140** – Azure Virtual Desktop Specialty (In Progress) * **AZ-700** – Azure Network Engineer Associate (Pursuing) 🚀 Why clients hire me ✔ Strong **Azure networking & security** mindset ✔ Real-world **production experience**, not just theory ✔ Clear communication and ownership of tasks ✔ Solutions designed for **performance, reliability, and scalability** If you’re looking for an Azure Cloud Specialist who understands networking, identity, and enterprise workloads, I can help you build and maintain a secure, high-performing environment. 👉 **Invite me to your job or send a message to get started.**

Top-Rated Plus, Senior DevOps Engineer with 18+ years in software engineering and 10+ years specializing in AWS and Azure cloud solutions. Trusted by Upwork clients for over 12 years with $1M+ in delivered projects, 100% Job Success Score, and 29,000+ hours of dedicated work. I help companies build, automate, and scale their cloud infrastructure—from greenfield setups to complex migrations and hybrid architectures. What I bring to long-term engagements: • Cloud Architecture: Multi-region AWS/Azure deployments, disaster recovery, cost optimization • CI/CD Pipelines: Jenkins, Azure DevOps, TeamCity—automated from commit to production • Containerization: Docker and Kubernetes for scalable, reliable microservices • Infrastructure as Code: Terraform for repeatable, version-controlled environments • Monitoring & Observability: Prometheus, Grafana, New Relic for proactive issue detection • AI/ML Infrastructure: Trading platforms, data processing pipelines, model deployment Notable projects: AI-based trading platform (Leviathan), media streaming service (SelectTV), aviation flight planning system (GSP), and security screening software (Meshimer). What do I offer: 1- 100% work satisfaction 2- 24/7 Support 3- On-time delivery 4- Enterprise quality 5- 15 Days of free support after completion of the project

Experienced Senior Engineer with a demonstrated history of working in the information technology and services industry. Skilled in System Administration Windows, Enterprise Software Cisco Switches, pfsense Firewall handling, Active Directory, Symantec Backup, and disaster recovery planning, VMWare VCenter, ESXI, Veeam Backup, P2V, V2P, Hyper-V Cisco Wireless, Vlans, Microtick Router, Zabbix, Dell Open Manage, Linux Vlan Tagging, OS via IDRack, IPSec VPN, WireGuard VPN Cloudflare Let's Encrypt SSL integration (Linux Apache, Ngnix) MacOS (Install Re install) IOS (Install Re install) BitLocker Domain Wide integration GPO's Strong engineering professional with an MS degree in Computer Science from Lahore

Hello! I’m Milan — a seasoned Microsoft Azure/365 expert and Office 365 Administrator with over 9 years of hands-on experience in Microsoft 365, Azure Active Directory, and Intune management. I’m passionate about helping organizations enhance collaboration, strengthen security, and optimize their cloud infrastructure through Microsoft 365 and Azure solutions. What I Do Office 365 Administration I manage all aspects of Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Microsoft 365 services. From migrating legacy systems (on-prem Exchange or Google Workspace) to Microsoft 365 with minimal downtime, to automating tasks using PowerShell, I ensure seamless transitions and efficient ongoing management. Azure Active Directory (AAD) I design and manage cloud-based identity solutions using Azure AD. This includes Azure AD Connect, Conditional Access, SSO implementations, and hybrid identity setups — ensuring secure and efficient access across your organization. Microsoft Intune I specialize in Mobile Device Management (MDM) and Mobile Application Management (MAM) using Intune. I configure compliance policies, device profiles, application protection, Windows Autopilot, and cross-platform device security for Windows, iOS, and Android. Security & Compliance I implement advanced security frameworks including DLP, Microsoft Defender, MFA, and Identity Protection. I perform compliance audits aligned with GDPR, HIPAA, and SOC 2 standards to strengthen organizational security posture. Hybrid Solutions I build seamless integrations between on-premises and cloud systems, including hybrid Exchange, SharePoint, and hybrid identity environments, ensuring unified management and consistent user experience. Additional Expertise Tenant-to-Tenant Migrations G Suite to Microsoft 365 Migrations SharePoint Site Migrations using ShareGate IMAP Email Migrations Automation using PowerShell Endpoint management and security policies Windows Autopilot deployments In addition to the above, I bring strong hands-on experience as a Microsoft Azure/365 expert for organizations looking to deploy Intune at scale, configure secure and seamless Single Sign-On (SSO), and work across multiple tools to execute a long-term technology roadmap. I am experienced in: Cloudflare DNS configuration Email security, reporting, and monitoring Identity lifecycle management Cross-platform endpoint security Standard Microsoft 365 and Azure administrative operations This combination enables me to support end-to-end cloud modernization projects—from infrastructure setup to identity management, device security, DNS, and ongoing operational support. Why Work With Me Proven Expertise: 9+ years working across complex enterprise migrations, configurations, and troubleshooting. Security-Driven Approach: MFA, DLP, Conditional Access, and Zero Trust principles. Customized Implementations: Solutions tailored to each organization’s environment and goals. Future-Ready: I stay current with Microsoft’s evolving ecosystem to help clients remain secure, scalable, and efficient. My Work Philosophy I focus on delivering reliable, secure, and well-structured cloud environments through clear communication, detailed planning, and transparent execution. My goal is to empower your business with a resilient Microsoft 365 and Azure infrastructure aligned with best practices. Certifications Microsoft 365 Certified: Administrator Expert (MS-102) Microsoft Certified: Azure Administrator Associate (AZ-104) Microsoft 365 Certified: Messaging Administrator Associate (MS-203) Microsoft 365 Certified: Fundamentals (MS-900) Ready to elevate your Microsoft 365 environment? Let’s collaborate to enhance productivity, strengthen security, and scale your cloud infrastructure. Warm regards, Milan