I help Managed Service Providers (MSPs) reduce ticket backlog, secure Microsoft 365 environments, and handle L2/L3 support without constant supervision. With 7+ years in networking, cloud, and security environments, I understand how MSP operations work — fast response times, SLA-driven support, and clear documentation. 🔹 Microsoft 365 & Entra ID (Azure AD) Support - User provisioning / deprovisioning - MFA & Conditional Access troubleshooting - Exchange Online, Teams & SharePoint issues - Mail flow & phishing investigations - Intune device enrollment & compliance 🔹 Security & Endpoint Monitoring - Microsoft Defender for Endpoint & Cloud - Sentinel alert triage & monitoring - CrowdStrike alert investigation - Barracuda email security - Vulnerability review using Nessus / Tenable - Patch management coordination 🔹 Azure & Cloud Support - Azure VM troubleshooting - Azure Firewall & VPN configuration - Basic AWS EC2 & IAM support - Identity & access troubleshooting 🔹 Network & Remote Support - FortiGate firewall rule changes - VPN client troubleshooting - Remote desktop & connectivity issues - DNS / DHCP troubleshooting I am comfortable working in ticketing systems (ConnectWise, Autotask, Zendesk-style environments), following SLA priorities, documenting actions clearly, and escalating properly when needed. I don’t just “fix tickets” — I reduce recurring issues by identifying root causes and improving configurations. If you're an MSP looking for a reliable, security-aware helpdesk engineer who can independently manage Microsoft 365, Azure AD, Defender, and endpoint-related tickets — let’s connect. Availability: ✔ Comfortable working US / UK time zones ✔ Available for ongoing MSP contracts ✔ Open to trial tasks or short-term evaluation ✔ Quick response & clear communication

Upwork Badges: === * Top Rated Plus * Expert-Vetted We provide Managed Cloud Services, DevOps and Cloud Transformation Services to help businesses streamline their technology, engineering, operations and drive growth. Our technology services are customised to fit your unique needs and goals. We take the time to understand your business and its challenges, developing a tailored plan to help you achieve your goals. Our team of experts are here to provide the guidance and support you need to make informed technology decisions for your business. We were founded and managed by a team of former AWS, Rackspace, Cisco and Salesforce technical and business leaders. Our team has a wealth of experience in a variety of industries, giving us the knowledge and expertise to tackle even the most complex challenges. And our services don't stop once we've delivered a solution - we provide ongoing support and maintenance to ensure that your systems are always running at their best, giving you more time to focus on core business activities. Our Services: === - Managed Cloud Services - Managed Services - FlexOps (DevOps-as-a-Service) - Cloud Cost Optimizations - Cloud Transformation - Audit & Compliance Consulting Highlights: === Our proven track record of delivering successful projects and excellent continuous support for our customers across different industries is a testament to our expertise and commitment to our customers. We have delivered projects and continuous support for customers across multiple industries including Healthcare, AI, Fintech, Retail, Gaming and Technology industries. We delivered end-to-end (design, implement and operate) highly available, scalable, performant and secure cloud infrastructure in AWS for a customer in AI industry providing computer vision based industrial solutions. Application was based on microservices architecture and was designed to support 1000s of concurrent users. We designed and implemented EKS with autoscaling, CI/CD pipeline with Gitlab CI and ArgoCD, observability with Grafana-Prometheus stack, security and compliance, cost optimization and disaster recovery with AWS Backups. We are still providing ongoing support and Managed Cloud Services to this customer so that they can focus on their core business activities and grow their business knowing their cloud infrastructure is in the safe hands. Our experience in compliance and security is a key differentiator for us. We delivered projects for customers in Healthcare and Fintech industries where we have helped them to achieve HIPAA and PCI compliance cloud infrastructure and application architecture. We have also delivered projects for customers in Gaming industry where we have helped them to achieve ISO and SOC2 compliance. We optimize our customers cloud spend by saving average 20% of their total cloud spend so that our customers can do more with less in the cloud. Migration to cloud is a complex process and requires a lot of planning and execution. We have helped customers to migrate their applications to cloud with minimal downtime and zero data loss. One of our customer in High Performance Computing industry wanted to migrate their workload from GCP to AWS with minimal disruption, zero data loss with a fixed deadline, we delivered not only successful migration from planning to execution but also helped them to save cost by right sizing their compute instances and storage. We delivered successful Application Modernization and Migration for a customer in Gaming industry that includes migrating of their legacy application from on-premises to AWS with minimal disruption and zero data loss and help them modernize their application architecture by implementing microservices architecture with containers and Kubernetes, observability stack for application insights and continuous support with our Managed Cloud Services. Our Expertise: === - Cloud (AWS, Azure, GCP, DigitalOcean) - Linux (Ubuntu, Debian, CentOS, RedHat, Slackware, Gentoo) - Storage (Ceph, ZFS, GlusterFS, NFS, S3, EFS, EBS, EFS, S3, GCS, Azure Blob Storage) - Container and Orchestration (Docker, Kubernetes (EKS/AKS/GKE/On-prem/KOPS), OpenShift, ECS, Nomad) - Virtualization (KVM, QEMU, Xen, VMWare) - CI/CD (Jenkins, Gitlab CI, Github Action, CircleCI, TravisCI, ArgoCD, FluxCD, Spinnaker) - RDBMS (MySQL, MariaDB, Postgres, Aurora) - NoSQL (MongoDB, Redis, CouchDB, DynamoDB, RethinkDB) - Observability Stack (Prometheus-Grafana, Elastic-Kibana-Logstash, Logz.io, DataDog, NewRelic, AppDynamic, Dynatrace, Splunk, PRTG, Nagios, Zabbix) - Web Services (Apache, Nginx, Lighttpd, Caddy, HAProxy) - Messaging (RabbitMQ, Kafka, ActiveMQ, SQS) - VPN (OpenVPN, Wireguard, IPSec/IKEv2, PPTP, L2TP) - Email (Postfix, Zimbra, Amavis, Spamassassin, Dovecot, ClamAV, Postgrey, Postdrop, Samba, CalDav) Our Certificates: === - AWS Certified Solutions Architect – Professional (SAP-C01) - AWS Certified Advanced Networking – Specialty (ANS-C00) - Hashicorp Terraform Associate (002)

When a call center's VoIP system goes down or underperforms, every minute costs money. I help BPOs, startups, and telecom businesses fix, build, and scale their VoIP infrastructure — reliably and fast. With 5+ years of hands-on experience, I specialise in: • VICIdial setup, optimization & troubleshooting on AWS • Asterisk & FreeSWITCH configuration, IVRs, and call routing • SIP trunk setup, carrier integration & call quality debugging • Predictive dialer & voice broadcasting systems • Linux server administration and firewall/network configuration I have deployed VoIP systems for businesses ranging from small startups to large BPO operations handling high call volumes. Most issues I can diagnose and resolve within hours. What clients get working with me: ✔ Fast response and clear communication ✔ Deep SIP/VoIP debugging — not just surface-level fixes ✔ Long-term support, not just one-time patches ✔ AWS-ready deployments built for scale If your VoIP system needs fixing, building, or improving — message me and let's get it sorted.

Cloud and Systems Engineer with over 15 years of experience IT industry and blend expertise within Microsoft 365, Azure Cloud Solutions, LAN, WAN, Systems such as Windows and Linux. Code Version Management, CI/CD with Git, Puppet others. Kubernetes orchestration and Docker container management experience. I have worked for various international companies including software development companies, educational, institutes, Banking, and Stock exchange. On-premises, public cloud, private cloud, hybrid design and operations expertise. Large AWS, Azure, and Google Cloud deployments and migrations Technology savvy more into Opensource and Networking Solutions. Certifications: Microsoft Certified Azure Solutions Architect Expert Microsoft Certified Azure Administrator ITIL version 3 Cisco Certified Network Associate Cisco Certified Network Professional - Routing Microsoft Certified Professional I have strong skills in the following areas, - Design and deploy solutions in cloud platforms (Azure, AWS) - Office 365 Administration over 5 years - Providing Support for Global level for M365 - Administrating Windows Client Os - Windows 10 - Windows Server 2008 - 2016 Configuration - Pfsense Firewall, IPSec VPN Configuration - Network Infrastructure Design, Deployment, Ongoing Administration / Maintenance, Migration, Optimization/Tuning - System Administration in operating systems such as Centos, Ubuntu, and Windows - Firewall configuration and Administration - MySQL and MS SQL Database Administration - Virtual Server infrastructure (HyperV, VM Ware, etc.) - Network and Server Monitoring - CPanel and Web Hosting panels Installation & management - Windows RDS Solution Provider, RDS Licensing, RDS Wep Apps Solution Provider

Enterprise-level Windows and Linux system administrator, infrastructure engineer, with 20+ years of expertise. Certified MS Teams, CompTIA Linux+ and Azure which I´m specialized in Office 365 services like Exchange, SharePoint OneDrive and in managing Office 365 environment. Veeam Certified Engineer (VMCE) 2023, UniFi Wireless Specialist ✅Here's what I can add to your project: Migrations and Implementations all including onprem/cloud/hybrid profiles -New active directory (AD), domain migration and synchronization, Azure Active Directory (AAD) -New tenants’ setup with exchange, SharePoint and Teams services -Configuration of SSO (single-sign-on) with 3rd party apps ex.: Adobe suite, Personio, TeamViewer -License attribution and cloud costs management. -Tenant to tenant migrations -VPN connection between HQ and branch offices, user VPN connection with 2nd factor authentication enabled, soft token or hard token. -Windows and Linux server Administration ✅And technologies like Hypervisors – Vmware Esxi, vCloud, Hyper-V and Proxmox. Storage - TrueNAS, Dell EMC Data Domain and Dell Equallogic Antivirus - Kaspersky - Microsoft MDATP (defender) Firewall - pfsense Switching – NETGEAR, Dell and Cisco MDM - Endpoint Central (ManageEngine) Identity management – OpenLDAP, ADDS, AAD including SSO + MFA to 3rd party applications. Languages - Ansible /Yaml - Pwsh Cloud – Azure, AWS and GCP Monitoring – Zabbix Backup – Backup Exec, Veeam Experienced in discussing knowledge-based document creation, change management and Disaster Recovery / Business Continuity creation and implementation. Familiar with DevOps practices – Agile infrastructure, CI and CD, also in tools such as JIRA, Confluence, Jenkins and experience in technologies such as Ansible, Docker, IT Helpdesk handling service desk ranging from AD password resets, application issues, software/hardware troubleshooting, mobile device management etc. Technical Knowledge Manager handling business solutions and analysis. Owner of a great sense of urgency, commitment and focus on results reporting them through KPIs. Ability to work with multidisciplinary teams in several countries in a global outsourcing model. ⭐ As an individual, I am extremely adaptable, resourceful, resilient, and genuinely want to overdeliver, to improve my client´s workability. Something else, I have a dedicated course published on Udemy about Linux Essentials to people beginning in Linux world and I´m proud to say that by now more than 5.161 students already made it and my overall rate fluctuate between 4.5 and 4.8 stars. You can check it out here in portfolio. ⭐I do understand that information technology needs to be addressed to boost operational efficiency and meet business outcomes. Thank you for your time and interest in my profile.

I am a cyber nerd at heart, with a knack for finding creative security-focused solutions to complex computing problems. Having run an at-home computer laboratory environment since 2014 while progressing through 8 different jobs, not only have I learned a variety of tools for development and server hosting, but I have also seen the technologies change over the years so I can confidently build future-proof solutions that will continue to work in the future.

Experienced Senior Engineer with a demonstrated history of working in the information technology and services industry. Skilled in System Administration Windows, Enterprise Software Cisco Switches, pfsense Firewall handling, Active Directory, Symantec Backup, and disaster recovery planning, VMWare VCenter, ESXI, Veeam Backup, P2V, V2P, Hyper-V Cisco Wireless, Vlans, Microtick Router, Zabbix, Dell Open Manage, Linux Vlan Tagging, OS via IDRack, IPSec VPN, WireGuard VPN Cloudflare Let's Encrypt SSL integration (Linux Apache, Ngnix) MacOS (Install Re install) IOS (Install Re install) BitLocker Domain Wide integration GPO's Strong engineering professional with an MS degree in Computer Science from Lahore

I am a seasoned System/Network Administrator with almost 15 years of experience in small and medium organizations. For the past 9 years, I have been working for a US employer as a Team Lead/Tech Support Tier 2 and Tier 3 MSP (Archway Computer). I have earned several Microsoft Certificates, including MCP, MCSA, MCSE, MCTS, and MCSA/Exchange Enterprise Messaging Administrator. I have extensive experience in various areas, such as: Server 2000 to 2022, on premises or cloud Exchange 2000 to latest version of Office 365 Spam Protection: Appriver, Barracuda Firewall: Cisco Meraki, SonicWALL, Sophos Active Directory and other domain features Backup: Symantec, Intronis Cloud, Acronis Antivirus Protection: Kaspersky, Sophos, Webroot, Symantec etc. Server Hardware: Dell and HP servers etc. Ticketing System: Kaseya, BMS, IT glue Network Fundamentals: WAN / LAN / DNS / DHCP, VPNs, Wi-fi design

I help organisations design, secure, and scale high-performance networks from backbone to datacenter, from classical encryption to quantum-safe strategies. With over 20 years of experience in the service provider and enterprise landscape, I bring a blend of deep technical expertise and strategic foresight to every engagement. Previously active as Chief Growth Officer at Quantum Bridge and with a strong track record at Juniper Networks, I’ve advised governments, banks, telcos, and cloud providers on building resilient, scalable, and secure infrastructure, often across multiple domains: IP/MPLS, BGP, EVPN, segment routing, SD-WAN, encryption, and symmetric key distribution. Specialised in: • (Secure) Network architecture design • Service provider backbone and edge design • Cloud interconnect and hybrid infrastructure • Quantum-safe strategy, compliance & regulatory alignment • Network transformation & ServCo/NetCo splits • Routing protocols including BGP, OSPF, IS-IS, MPLS (TE), RIFT, Segment Routing Whether you’re facing a pressing architecture challenge, need a second opinion on a critical design, or are preparing for a next-gen encryption transition I’m here to help. Open for short-term projects, strategic design reviews, advisory roles, and deep-dive workshops.

Top-ranked Linux Infrastructure and Network Security Specialist with over 15 years of hands-on experience. I have delivered enterprise-grade solutions to clients across multiple industries — 3,000+ hours on Upwork, and I still treat every project like it is the first one. I worked with energy companies, healthcare organizations, fintech platforms, banks, insurance and leasing companies. Some of my work involved GCP cost optimization and SACS-002 compliance for energy sector, zero-breach security implementations for healthcare, and multi-location VPN/firewall solutions for enterprise clients. I am comfortable working with development teams, security specialists, or directly with C-level executives — whatever project requires. My main focus is Linux systems and network security, with strong accent on keeping things stable, secure and well-documented. I have experience with traditional and next-generation firewalls, and I can handle everything from basic routing, switching and ACLs to more advanced stuff like IPS/IDS, inline antivirus, anti-malware, HTTP/HTTPS web filtering, and various VPN types — IPSec (pure or combined with GRE, L2TP), SSL VPN, OpenVPN, WireGuard, client-to-site, site-to-site. What I bring: 15+ years Linux Systems Administration (RHEL, Ubuntu, Debian, Rocky, Alma) 4+ years Cloud Architecture — GCP and AWS, average 30% cost reduction achieved for clients 5+ years Cybersecurity, compliance and vulnerability assessment 4+ years Virtualization — KVM, VMware, Hyper-V, Proxmox LAMP/LEMP stacks, load balancing, high availability, zero-downtime deployments 99.99% uptime track record across all long-term engagements I take security seriously — both technical and business side. I am willing to sign NDA and I treat client data with full confidentiality. If you need someone who will take ownership of your infrastructure and not just execute tickets, feel free to reach me out!