ICT Engineer/Helpdesk Support Responsible for keeping the systems of our customers running smoothly by keeping them up to date and configured correctly. Solid MSP Experience in Windows server: Hyper-V, Windows 2008/2012r2/2016,2019,2020 servers Support Virtual servers and Workstations Strong knowledge in Windows OS, MAC OS, android and iOS. Solid experienced in Backup systems, Networking, virtual machines and firewall setups. Setup Windows Servers, Windows desktop and laptop workstations, printers and scanner. Strong knowledge with RMM tools: Automate complex IT environments through N-able Technologies and Datto RMM. Solarwinds MSP and other cloud-based technologies. Strong knowledge in MS 365 tenant, MS 365 apps, AD and AAD, MS Intune, Azure Entra ID. Experienced in configuring and maintaining network infrastructure. Experienced with Datto, Veeam, and Microsoft and Storagecraft backup and recovery technology. Strong knowledge in Amazon Web Services (AWS), S3 Buckets, S3 Glacier, EC2, Workspaces, Storage Gateway etc. Strong knowledge with Microsoft Azure and Alibaba CCS, VMWare, Oracle Virtualbox and VOIP phones. NAS server Implementation, Synology and QNAP. Monitoring, Analyzing and Solving network issues, Cisco and Meraki routers, layer 3 switches, Access Points, Firewall, Sonicwall, Juniper, CraddlePoint, Palo Alto, Fortinet, Fortigate, Sophos, VPN etc. Call out or email circuit issues to carrier or third party vendor. Call out apps/software issues to third party vendor Strong Experience in providing high level customer service. Support end user remotely Experienced with IT Glue documentation. Experienced in email technologies, IMAP, PoP3, Exchange/MS O365, Google Workspace/Gmail. Experienced in MS customer partner Experienced in email migration, Google and MS 365 Ticketing system: Halo-PSA Zoho desk Service now Connectwise Auto-Task RMM/Remote control Solarwinds RMM Datto RMM Pulseway RMM Kaseya VSA Teamviewer RDP Zoom remote connect Anydesk Syncro Screenconnect Bomgar Quickassist Monitoring Networks: Meraki Dashboard Logic Monitoring Zenoss Adnet PRTG Netcloud Sophos Forti Client Certifications: NSE 1 Network Security Associate (Information Security Awareness) 6/3/23 – 6/3/25 NSE 2 Network Security Associate (Evolution of Cybersecurity) 6/3/23 – 6/3/25 CompTIA A+ 901 module certification CompTIA A+ 902 module certification Google IO certification Seminars attended: Accent Reduction – Holy Angel University [September 2014] Personal Development – Holy Angel University [September 2014] EMERSON CARAVAN – Holy Angel University [July 2015] Google IO - Holy Angel University with certificate of attendance [July 2015] Resume Tutor and Impressing Interviews – Holy Angel University [August 2016] PhilNITS Certification Program Japan Company – Holy Angel University [September 2016] I Hereby that the written information above is true and correct to the best of my knowledge and belief.

✅ Devops ✅ Security ✅ Kubernetes ✅Cost Optimization ✅ Migration ✅ Automation Welcome! I am a Certified DevOps Expert focusing on optimizing cloud infrastructure for enhanced efficiency and security. With expertise in DevOps, Kubernetes, APIs, Terraform, App Service, Active Directory/Entra ID, Advisor, Defender, and Security, I can deliver exceptional results for your Azure projects. Key Skills and Specializations: 🔹 DevOps Excellence: Empowering your software development lifecycle with cutting-edge DevOps methodologies, I specialize in CI/CD pipelines, Docker containers, Bicep, ARM templates, Functions, Key Vault, and Logic Apps. 🔹 Administration Mastery: Harnessing the full potential of Azure, I am adept at Azure AD, RBAC, and Virtual Desktop Integration. From VMs, Disk Encryption, and Scale Sets to AKS, ACI, Azure App Service, and storage solutions, I ensure seamless management of your Azure infrastructure. 🔹 Monitor and Optimization: Leveraging the power of Azure Monitor, I enable you to extract meaningful insights through efficient log querying, robust backup and disaster recovery setups, cost optimization strategies, and comprehensive utilization of Application Insights. 🔹 Robust Networking and Security: Safeguarding your cloud environment is my priority. I bring expertise in designing and implementing secure networking architectures, including Public/Private DNS, NSG, Firewall, WAF, VPN, LBs, and Application Gateway. 🔹 I possess strong scripting capabilities in Bash, PowerShell, and Python, enabling me to automate tasks, configure systems, and streamline deployments efficiently. My scripting expertise enhances workflow automation and system management, contributing to improved project efficiency. Let's collaborate to optimize your processes and productivity. By employing encryption and security controls for VMs, Disk Encryption, and Azure App Service, I ensure that your sensitive data remains protected. I expertly configure NSGs, firewalls, and WAFs to fortify your infrastructure against potential threats. Additionally, I specialize in establishing secure virtual private networks (VPNs) and load balancers (LBs) to maximize the resilience and protection of your applications. Throughout my projects, I maintain a strong emphasis on professional design and documentation practices, delivering comprehensive technical documentation to facilitate seamless collaboration and knowledge transfer. Let's collaborate to elevate your Azure architecture, streamline your DevOps practices, and fortify your cloud infrastructure for optimal performance and security. 💬 Contact me anytime to discuss your project requirements.

I'm a SQL Server and Technical Support Specialist with more than 8 years of experience in database administration, software support and data solutions. I consider myself as someone with strong analytical, problem-solving and organizational skills. I also have solid experience in troubleshooting, operational data analysis, production systems support and continuous process improvement. I’m productive, hardworking and eager to grow while helping other companies improve their systems and operations. My Areas of Expertise: - Database administration - Technical support and troubleshooting - SQL development - Reporting and data analysis - Operational and production data analysis - Process automation - Continuous improvement - Web and desktop application support - API integration Tools I'm well versed in or familiar with: ✔ Microsoft Office (Word, Excel, PowerPoint) ✔ SQL Server (T-SQL, SSRS, administration) ✔ C# / .NET Framework ✔ Python ✔ MySQL ✔ PostgreSQL ✔ Power BI ✔ GitHub ✔ IIS ✔ Windows Server / PowerShell Please invite me to look at your job or project. I would love to send you a proposal and show you how I can help improve your operations, solve technical issues and support your systems with reliable and efficient work. I hope to hear from you soon.

I bring four years of proven experience in DevOps and cloud infrastructure, with a focus on delivering efficient, scalable solutions to complex challenges. My expertise spans cloud computing, automation, containerization, and CI/CD, ensuring seamless software delivery and operations. Here’s a snapshot of what I bring to the table: Cloud Infrastructure Expertise: Extensive hands-on experience with AWS and Microsoft Azure. I design, deploy, and optimize cloud environments, ensuring security, scalability, and high availability for diverse applications. Kubernetes and Docker: Skilled in container orchestration with Kubernetes and Docker, I've deployed and managed microservices architectures, ensuring smooth scaling, deployment, and management of containerized applications in both development and production environments. CI/CD Automation: Experienced in setting up Continuous Integration and Continuous Deployment pipelines using Jenkins, CircleCI, and Azure DevOps. I help streamline software development and deployment cycles, driving faster releases with automated testing and integration. Infrastructure as Code: Proficient in Infrastructure as Code using Terraform, enabling efficient provisioning and management of cloud resources. I automate infrastructure tasks to ensure consistency across environments and reduce manual intervention. Scripting and Automation: Proficient in Python and Bash, I automate tasks, solve complex system issues, and develop custom scripts to enhance system efficiency. My scripting skills ensure smooth operations, reducing downtime and improving performance. Monitoring and Alerting: Experienced in monitoring tools like Prometheus, Grafana, and PagerDuty. I ensure system health and uptime by proactively detecting and addressing potential issues before they escalate. Configuration Management: Expertise in Ansible and Packer to automate and manage configuration across environments, ensuring consistency and reliability in infrastructure deployment. If you’re looking for someone to take your infrastructure to the next level, optimize cloud operations, or improve the efficiency of your development pipelines, I’m here to help.

I’m a professional IT Support Engineer with several years of experience helping businesses with Email Systems. I specialize in Windows and macOS systems, Email Configuration, Microsoft Office 365, Microsoft Outlook, Microsoft Teams, OneDrive, Google Workspace (G Suite), Gmail, Google Drive, Domain and DNS Management, Email Migration, Email Send/Receive, Email Deliverability, Spam filtering, setting up Cold Email, and Website Support. 💼 𝗖𝗼𝗿𝗲 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 ✅ Email Security, Forensics & Anti-Phishing: • Email Forensics & Header Analysis: Deconstructing malicious emails to uncover routing paths, spoofed sender addresses, underlying source IPs, and mail transfer agent (MTA) manipulation. • Phishing Payload Blueprinting: Analyzing phishing links, malicious attachments, and lookalike domain infrastructure to isolate and identify external threats. • Rapid Brand Protection Takedowns: Tracking down rogue registrars and hosting providers to file aggressive, compliance-backed technical abuse reports to get fraudulent/impersonation domains dismantled within 24 to 48 hours. • Global Blacklist Remediation: Submitting technical evidence to major RBLs (Spamhaus, Barracuda) and reporting threats to Google Safe Browsing and Microsoft SmartScreen to quickly restore damaged domain reputations. ✅ Email Deliverability, Protocols & Authentication: • Complete Record Implementation: Flawless setup, alignment, and syntax troubleshooting for all crucial DNS records: MX, SPF, DKIM, DMARC, TXT, CNAME, and BIMI. • Advanced DMARC Lifecycle Management: Analyzing raw XML aggregate and forensic reports to identify legitimate cloud senders, eliminate spoofing, and safely migrate policies from p=none to full enforcement (p=quarantine or p=reject). • Deliverability Fixes: Resolving email bounce backs, fixing messages landing in spam/junk folders, and configuring Google Postmaster Tools and Microsoft SNDS to monitor domain and IP sender health. • Sender Reputation Building: Implementing strategic domain authentication and automated email warm-up schedules to optimize mailbox placement. ✅ Google Workspace (G Suite): • Google Workspace (G Suite) email setup, including custom domain verification and activating Gmail for sending and receiving emails. Handle user, group, alias, Shared inbox, and forwarding management, as well as Google Admin Console & Gemini configuration. ✅ Microsoft 365 (Office 365): • Configure and provide support for Microsoft Office 365 Email, Outlook, Exchange Online, Teams, OneDrive, SharePoint, and PowerShell. Experienced in Microsoft 365 administration, licensing, user management, Shared Mailbox, Security Settings, and Copilot integration to boost productivity and team collaboration. • Inbound Security Overhauls: Customizing anti-spam filters, anti-phishing parameters, attachment blocking policies, and user impersonation protection rules within Microsoft Defender for Office 365. ✅ Email Migration: • Google Workspace ↔ Microsoft 365 Email Migration. • Email Migration from GoDaddy to Microsoft Office 365 or Google Workspace. • IMAP, Roundcube Webmail, cPanel, Zoho to Microsoft 365 Outlook or Google Workspace. • Merge Google Workspace Email Accounts and Change Primary Domain. • Defederate from GoDaddy-managed Microsoft 365 Email to direct Microsoft 365 control. • Outlook PST file backup or import/export. • Microsoft 365 Tenant-to-Tenant Migration. Expert in Email Migration, ensuring seamless transfer of emails, calendars, contacts, and files with zero downtime, full data accuracy, and comprehensive post-migration support. ✅ Domain and DNS Management: • Handle Domain Migration, Transfer, Renewal, and DNS Management across platforms such as GoDaddy, Namecheap, Wix, Cloudflare, Squarespace, Bluehost, Shopify, Proton Mail, and others. • Skilled in Cloudflare advanced settings (WAF, rules, cache) and DNS security (DNSSEC, CAA records to restrict unauthorized SSL certificate issuance). • Email automation and integrations across HubSpot, Zapier, and major CRMs/ESPs. ✅ Cold Email and Outreach Systems: • Set up Email Accounts for Cold Email Platforms like Instantly, SmartLead, Apollo, Klaviyo, MailChimp, MailerLite, SendGrid, HubSpot, ActiveCampaign, GoHighLevel, etc. • Configure Dedicated IP and Sending Domain, Custom Tracking Domain (CTD), and specialized Subdomains to isolate marketing outreach from your primary business communications. 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐢𝐧 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝐢𝗼н, 𝗗𝐢𝐚𝗴𝐧𝗼𝐬𝐭𝐢𝐜, 𝐚𝐧𝐝 𝐭𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 𝐥𝐢𝐤𝐞 𝐌𝐱𝐓𝐨𝐨𝐥𝐛𝐨𝐱, 𝐦𝐚𝐢𝐥-𝐭𝐞𝐬𝐭𝐞𝐫, 𝐃𝐍𝐒 𝐂𝐡𝐞𝐜𝐤𝐞𝐫, 𝐁𝐥𝐚𝐜𝐤𝐥𝐢𝐬𝐭 𝐂𝐡𝐞𝐜𝐤𝐞𝐫, 𝐆𝐨𝐨𝐠𝐥𝐞 𝐏𝐨𝐬𝐭𝐦𝐚𝐬𝐭𝐞𝐫 𝐓𝐨𝐨𝐥𝐬, 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗦𝗡𝗗𝗦, 𝐄𝐦𝐚𝐢𝐥 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐓𝐞𝐬𝐭, 𝐆𝐥𝐨𝐜𝐤𝐀𝐩𝐩𝐬, 𝐃𝐌𝐀𝐑𝐂𝐢𝐚𝐧, 𝗮𝗻𝗱 𝐜𝐏𝐚𝐧𝐞𝐥. 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: ⏰ Available on both weekdays and weekends. 📅 Flexible with time zones to meet client needs. 🤝 Always happy to discuss your project.

🎯 100% Job Success Rate 🥇 Upwork TOP RATED PLUS Authorised Contractor (100% Job Success) 👨‍💻 8+ Years of Experience working as a Full Stack Developer 📈 15,180+ Hours of Work with $200K+ Total Earnings across a wide range of successful projects ⚡ AI Tools: Claude, Antigravity AI, GitHub Copilot 🔄 AI-Native Development Orchestration using JIRA, GitHub, and Figma integrations with Claude Agents for autonomous development environments 🧪 Automated Testing & QA Workflows using Playwright for end-to-end testing automation 🚀 Fast, Scalable & Cost-Effective Development with AI-assisted engineering workflows and rapid delivery cycles The skills you will need most as a client 👇 ✅ NODE JS ✅ ASP.NET MVC ✅ ASP.NET CORE ✅ C#, .NET Framework ✅ ASP.NET Web API ✅ ASP.NET Zero ✅ RabbitMQ ✅ SSRS, RDLC, Crystal Report ✅ Azure DevOps, GitHub ✅ IIS Web Hosting ✅ MS SQL Server, Stored Procedures, Entity Framework, EF Core ✅ Payment Gateways (PayPal, Stripe, etc.) ✅ HTML5, CSS3, Bootstrap 4, JavaScript, jQuery ✅ Angular 10+ ✅ Unit Testing ✅ Working with SQL Server ✅ Rest API development and frontend development needs with MVC ✅ Payment Gateway integrations ✅ ChatGPT API ✅ ChatGPT 3.5 API Integrations ✅ RabbitMQ FRONTEND DEVELOPMENT ✅ React JS ✅AngularJS ✅ Typescript ✅ JavaScript ✅ jQuery ✅ Google Maps APIs ✅ PHP LARAVEL Patterns and Architecture: ✅ Onion Architecture ✅ Domain-Driven Design ✅ 3-Layer and Tier Architecture ✅ Repository Pattern ✅ Unit of Work ✅ Theoretical knowledge and practical experience with design patterns ✅ Rest API design, architecture, implementation, and integration Project Management and Collaboration: ⚡ GitHub ⚡ Bitbucket ⚡ TFS ⭐ 100% client recommendation ⭐ 5-Star Ratings 🏅 Top-rated professional on Upwork. 🕛 Full-Time Availability

I am an experienced Identity & Access Management (IAM) professional with expertise in Microsoft Entra ID (Azure AD), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and PowerShell scripting automation. I have successfully managed access for thousands of users, helping businesses enhance security and efficiency through IAM best practices and automation. My goal is to streamline and simplify repetitive tasks, improve efficiency, and enhance system administration by using scripts instead of manual operations.

An individual with the ability to follow established procedures and work under little or no supervision. Innovative team player with a passion for continuous learning and committed to maintaining good employer-employee relations with a desire to achieve excellence in an establishment to maximize the use of requisite skills and be continually challenged to pursue a corporate goal. As a candidate with an extensive background in Information Technology and management, I am highly familiar with Microsoft O365 Administration, Microsoft Azure Administration, Microsoft SharePoint Administration, Microsoft Teams Administration, Microsoft Exchange Online Administration, Cloud solutions, application support, voice deployment, and Code Development. I possess the knowledge and technical expertise to work competently and efficiently with all current cloud infrastructure, on-premises infrastructure, software, and hardware. My expertise, confidence, and passion in my career area have allowed me to handle/manage technical support engineers with complex technical situations and achieve positive outcomes consistently. In addition, I have received various accolades for my managerial and technical support efforts. My technical abilities and interpersonal skills allow me to explain things of a technical nature in laymen’s terms, which is helpful when working with end-users. Having worked in various fast-paced environments, I am well-versed in analyzing technical issues and making quick yet sound decisions that allow for satisfactory resolutions. Overall, my skills and work experience in the IT field position me as the perfect candidate to bring exceptional value to the organization.

I help businesses build secure, scalable Microsoft cloud environments with a focus on automation, compliance, and operational efficiency. Over the past 7+ years, I’ve deployed and supported cloud infrastructure and endpoint security for 50+ companies, from healthcare to logistics to financial services. Whether migrating to Microsoft 365, hardening devices with Intune, or automating patch cycles via PowerShell . I deliver solutions that reduce downtime, boost compliance, and enable hybrid workforces. What I specialize in: Microsoft Intune MDM/MAM | 1,200+ devices managed Azure AD Hybrid & Conditional Access | Zero Trust deployments SharePoint, OneDrive, Teams rollout & governance BitLocker, Defender for Endpoint, Vulnerability Management PowerShell & Graph API scripting (automation, reporting, remediation) Compliance frameworks: NIST 800-171, SOC 2, HIPAA, FINTRAC 🧠 Client Review Highlights ⭐⭐⭐⭐⭐ “Extremely knowledgeable, responsive, and ethical. Solved our network and cloud issues quickly — highly recommended.” ⭐⭐⭐⭐⭐ “Understood our compliance and security needs immediately. Delivered on every part of the Microsoft 365 and Intune rollout.” Selected Project Outcomes: AD & O365 Migration for healthcare firm: 200+ users migrated with zero downtime using PowerShell + Seamless SSO. Result: 99.9% uptime, 50% reduction in login issues. Zero Trust Rollout for financial services: Implemented BIOS lockdown, WDAC allowlisting, MFA policies. Outcome: Blocked 3 breach attempts, passed NIST audit. Patch Automation via Intune + PowerShell: Reduced patch window from 45 days to 7 days across mixed Windows/Linux environments. Services I Offer on Upwork: Microsoft 365 Administration & Security Hardening Intune MDM/MAM: Compliance policies, App Protection, Kiosk Mode Azure AD: Role-Based Access, Conditional Access, MFA SharePoint Online: Permissions, Intranet Sites, Document Libraries PowerShell Automation: User onboarding, patching, compliance reports Cloud Security & Compliance: BitLocker, Defender ATP, Zero Trust IT Support & Advisory: Helpdesk, SOPs, Change Management Why Clients Choose Me: I don’t just configure systems I build resilient, policy-driven environments that meet your security goals while keeping users productive. If you need an IT partner who understands both the technical depth and business impact of Microsoft cloud tools, let’s connect. 👉 Click “Invite to Job” to get started I respond fast and deliver with clarity, care, and confidence.

I am interested in designing, creating and maintaining your Power Apps, Power automate and SharePoint sites. I have experience from creating basic apps to more complex apps like an online training system (something like LMS) and event registration systems.