I am a dedicated and hard-working graduate with a Bachelor's degree in Computer Science from ISMT College. Throughout my academic journey, I was consistently recognized by professors and peers for my diligence and commitment to excellence. During my time at college, I actively participated in both academic and extracurricular projects, which allowed me to develop strong critical thinking, interpersonal, and communication skills. I now aim to leverage these skills to build a successful career in network administration. Core skills:- Proficient in Microsoft 365 (exchange, domain, licenses, MFA, user management) Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Skilled in data entry for accurate record keeping. Customer service across different levels and areas of responsibility. Data Cleansing and Formatting Data Mining and Extraction Excel and Google Sheets Proficiency (lookup, vlookup, other functions) CRM Data Management Typing Speed of 50 WPM Strong Attention to Detail Internal Ticketing system Server & Directory Support: Skilled in server maintenance, support, and MS Active Directory management. Software & System Support: Expertise in supporting Windows OS, Mac OS Experienced in Monitoring and Management through Nagios, cacti, observium and libre. Experienced in Monday.com I have the following experience in the field of network administration :- • Monitor IP/MPLS, DWDM, FTTH, WiFi Hotspots, SDH and Wireless network infrastructure • Outage reporting and documentation. • Prepare and edit necessary database for proactive monitoring. • Configured networks for smooth, reliable operation to meet business processes and objectives. • Performed day-to-day LAN and WAN administration, maintenance and support. • Assist NOC/Server with various matters on Data Center. Technical Expertise: • Proficient in troubleshooting hardware and software issues across various platforms (Windows, macOS). • Familiar with network configuration and troubleshooting (TCP/IP, DNS, DHCP). Customer Support: • Strong background in providing excellent customer service and technical support to end-users. • Ability to explain complex technical concepts in a clear and accessible manner. Issue Resolution: • Experienced in diagnosing and resolving issues efficiently, minimizing downtime for users. • Skilled in using ticketing systems to track and manage support requests. System Administration: • Knowledgeable in maintaining and configuring servers and workstations. • Experience with Active Directory, user account management, and permissions settings. •Firewall Management: Expert in Palo Alto and Cisco FMC/FTD firewalls – setup, policy management, VPNs, and threat prevention. •Load Balancing & WAF: Skilled in configuring load balancers and Web Application Firewalls (WAF) for traffic optimization and app security. •DNS Management: Experience with DNS setup, record management, and securing DNS with providers like Cloudflare. Remote Support: • Proficient in using remote support tools (e.g., TeamViewer, AnyDesk) to assist users effectively. • Capable of conducting remote training sessions to enhance user proficiency. Documentation: • Strong documentation skills, creating user manuals, troubleshooting guides, and IT procedures. • Maintain accurate records of incidents and resolutions for future reference. Team Collaboration: • Ability to work collaboratively with cross-functional teams to implement IT solutions. • Experience in training and mentoring junior support staff. Continuous Improvement: • Committed to staying current with industry trends and emerging technologies. • Proactive in identifying opportunities to improve processes and enhance user experience.

Looking for challenging new projects which can effectively use my talents and creativity, to generate cost effective software solutions. I'm a world class C programmer (primarily on Unix/Linux) and I'm used to making "impossible" tasks "possible". I have a great deal of expertise in: * real time embedded systems * cross compilation/software construction * source control * network programming * system administration * kernel level programming/device drivers * image processing * performance and metrics

Seasoned Cloud & DevOps Architect with 14 years of IT experience, including 10+ years specializing in Microsoft Azure, automation, and enterprise-scale cloud adoption. I help organizations design secure, scalable, and cost-optimized cloud platforms — enabling faster delivery, stronger governance, and long-term resilience. - Microsoft Certified: Azure Architect, Administrator, Security Engineer, Network Engineer, and MCT Trainer - Proven expertise in Landing Zone design, CI/CD pipelines, Infrastructure as Code (Terraform, ARM, PowerShell), and security governance frameworks - Skilled in cloud migration, hybrid networking, disaster recovery, monitoring, and compliance enforcement - Track record of leading large-scale transformations, collaborating with cross-functional teams, and delivering measurable business outcomes Key Capabilities - Cloud Platform Design: Azure Compute, Storage, Networking, Backup/DR, Monitoring, High Availability - DevOps & Automation: CI/CD pipelines, Azure DevOps, Terraform, ARM templates, PowerShell scripting - Security & Governance: RBAC, policy enforcement, cost optimization, compliance audits, certificate management - Modern Cloud Practices: Landing Zones, Zero-Drift compliance, multi-environment deployments, reusable audit/reporting modules Certifications AZ-103 AZ-300 AZ-301 AZ-700 AZ-500 DP-900

About Me: As a multi-certified Cloud and Unified Communications Engineer with extensive experience in designing, implementing, and managing cloud infrastructures and voice solutions, I help businesses streamline their IT operations and enhance communication systems. With certifications including CCNA, CCNP, AZ-104, MS-721, and CompTIA Security+, I bring a wealth of knowledge to projects, ensuring optimal performance, security, and scalability.

I am an IT Infrastructure, Server, Virtualization, and Cloud Administrator with experience in designing, deploying, managing, securing, troubleshooting, and optimizing reliable IT infrastructure environments for businesses and organizations. I help clients build stable and scalable infrastructure solutions, whether they need a new server environment, virtualization setup, private cloud support, system migration, performance optimization, backup planning, monitoring, or ongoing administration. My focus is always on delivering secure, efficient, and well-documented systems that reduce downtime and support smooth business operations. I can assist with complete infrastructure setup and management, including server installation and configuration, virtual machine management, resource allocation, storage configuration, networking support, user and access management, backup and recovery planning, system monitoring, security hardening, patch management, and technical troubleshooting. I also provide support for cloud and hybrid infrastructure environments, helping businesses improve reliability, scalability, availability, and overall system performance. Whether you are running a small business setup or a more complex enterprise environment, I can help manage and optimize your infrastructure according to your requirements. My approach is professional, detail-oriented, and focused on long-term stability. I believe in clean configuration, proper documentation, secure access, proactive monitoring, and practical solutions that are easy to maintain. I work to identify root causes, prevent recurring issues, and ensure your systems are configured for performance, reliability, and growth. If you need help with infrastructure deployment, server administration, virtualization, cloud support, troubleshooting, migration, optimization, backup strategy, or ongoing technical support, I am ready to help you build and maintain a secure and dependable IT environment. Let’s work together to keep your infrastructure stable, secure, and ready for your business needs.

Misconfigurations, shadow identities, and unsecured AI pipelines silently raise breach odds. I partner with business owners to close those gaps fast! What I’ll Deliver • Cloud-native hardening – Entra ID Conditional Access, AWS IAM least-privilege, GCP VPC SC, Microsoft Defender & Purview tuning • AI security & governance – Threat modeling for LLM/agentic systems, secure Vertex AI/Bedrock pipelines, TRiSM-aligned policies • Compliance-ready architecture—ISO 27001, SOC 2, HIPAA evidence packs, Zero-Trust roadmaps • Incident preparedness—24-hour containment playbooks, forensic workflows, automated Sentinel/Chronicle detections Proven Impact • 70 % cut in high-risk privileges across multi-cloud estate • Inbox placement boosted from 60 % to 95 via SPF/DKIM/DMARC • ISO 27001 audit pass in six weeks—saving $40K in outside fees Want me to walk you through the three quickest wins I already see? Message me What my clients say: Top rated : "Best investment I made on Upwork, Ray is quick, thoughtful, organized and made this project SO easy. He's incredibly communicative and so on top of it. 10/10 "Ray did an excellent job solving some email delivery issues for us. He was extremely timely and his communication was consistent and clear. Definitely recommend Ray!" Microsoft 365 Security | Azure Security | Cloud Security Consulting | ISO 27001 Implementation | SOC 2 Readiness | Google Workspace Security | Email Deliverability | SPF | DKIM | DMARC | Microsoft Intune | Conditional Access | Microsoft Defender for Endpoint | Risk Assessment | Vulnerability Assessment | Compliance Consulting

I help telecom providers and ITSPs build and scale carrier-grade, multi-tenant VoIP platforms using robust open-source technology. If you’re launching a new service, upgrading infrastructure, or automating operations, I bring the technical leadership and hands-on expertise to get you there—fast. I design and deploy secure, resilient SIP infrastructures that are fully API-driven, scalable, and aligned with business requirements. My work spans everything from PBX and SBC deployment, to real-time billing integration, to zero-touch provisioning and WebRTC enablement. What I Deliver: • Multi-tenant VoIP systems built for performance, scale, and security • End-to-end SIP routing architecture, including NAT traversal and media proxying • Automated provisioning for users, devices, trunks, and call routing • Real-time billing integration, with support for prepaid/postpaid models • API-ready platforms with structured documentation and admin workflows • Production-grade deployments, not test-lab experiments Clients value my ability to move quickly from design to deployment while keeping systems maintainable and fully documented. I’m deeply familiar with regulatory considerations, call quality standards, and building systems with the “always-on” mindset of telecom. Let’s work together to turn your VoIP vision into a stable, scalable, and fully operational platform that supports your growth and your customers.

With over 10 years of IT expertise, I specialize in DevOps, Linux support, and web stack development, serving SMB and Fortune 500 company. My track record includes streamlining complex IT services for enterprises of all sizes. I standardize environments for improved software testing and continuous deployment, provisioning, managing, and scaling SaaS, AWS, Google, Azure, Docker containers, and cloud-based environments. I've led cloud migrations, deployed enterprise software, and managed multi-tenant cloud hosting platforms. Let's transform your IT landscape with cutting-edge technologies tailored to your budget. Expertise: DevOps Cloud migration Docker, Kubernetes, ECS Linux Administration Web Servers Administration, including cPanel, WHM, Plesk, Nginix, Apache, PHP, Python, MySQL, PostgreSQL and more SaaS Development Automation Web Design: E-commerce, freelancer platforms, small business websites Projects: Cloud migrations for various companies Enterprise software deployment Infrastructure setup and deployment automation Multi-tenant cloud hosting platforms Web design projects, including e-commerce and freelancer platforms

Senior Cloud Infrastructure & DevOps Security Architect with 12+ years of comprehensive expertise in designing, securing, and automating cloud-native infrastructures. I help enterprises build bulletproof cloud ecosystems that combine cutting-edge DevOps automation, enterprise-grade security, and world-class observability across AWS, Azure, GCP, and New Relic platforms. 🎯 Comprehensive Cloud Infrastructure Expertise Enterprise Cloud Architecture & Design • Multi-cloud and hybrid infrastructure architecture for Fortune 500 companies • Cloud-native application design with microservices and serverless patterns • High-availability, disaster recovery, and business continuity planning • Network architecture, VPC design, and cross-cloud connectivity • Cost optimization and FinOps implementation saving $10M+ annually Infrastructure as Code (IaC) Mastery • Terraform enterprise modules and state management • AWS CloudFormation and CDK advanced implementations • Azure Resource Manager and Bicep automation • Google Cloud Deployment Manager and Config Connector • GitOps workflows and infrastructure versioning Container & Orchestration Excellence • Kubernetes production clusters (EKS, AKS, GKE) at scale • Docker containerization and optimization strategies • Service mesh implementation (Istio, Linkerd, Consul Connect) • Helm charts and Kubernetes operators development • Container security hardening and policy enforcement ⚡ DevOps Automation & Excellence CI/CD Pipeline Architecture • Enterprise-grade pipeline design across all cloud platforms • Multi-stage deployment strategies (blue-green, canary, rolling) • Automated testing integration (unit, integration, security, performance) • Branch-based deployment workflows and environment management • Release management and rollback automation Platform Engineering & Developer Experience • Self-service infrastructure platforms and developer portals • Internal developer platforms (IDP) with standardized toolchains • Platform abstraction layers and golden path creation • Developer productivity optimization and workflow automation • Continuous integration with security and compliance gates Monitoring & Observability with New Relic • Full-stack observability implementation and optimization • Custom dashboards, SLI/SLO monitoring, and alerting strategies • Application Performance Monitoring (APM) across cloud platforms • Infrastructure monitoring with predictive analytics • Distributed tracing and error tracking automation 🛡️ Cloud Security & Compliance Architecture Zero-Trust Security Implementation • Identity and Access Management (IAM) across multi-cloud environments • Network security automation and micro-segmentation • Secrets management and automated credential rotation • Security scanning integration in CI/CD pipelines • Runtime security monitoring and threat detection DevSecOps & Security Automation • Shift-left security practices and policy as code • Automated vulnerability assessment and remediation • Container and Kubernetes security scanning • Compliance automation (SOC 2, ISO 27001, PCI DSS, HIPAA, FedRAMP) • Security incident response automation and playbooks Cloud Security Posture Management • Continuous security monitoring and configuration drift detection • Cloud Security Posture Management (CSPM) implementation • Cloud Workload Protection Platform (CWPP) deployment • Data Loss Prevention (DLP) and encryption automation • Security metrics and compliance reporting automation 🏆 Professional Certifications Portfolio ✅ AWS Certified Solutions Architect Professional ✅ AWS Certified DevOps Engineer Professional ✅ AWS Certified Security Specialty ✅ Azure Solutions Architect Expert ✅ Azure DevOps Engineer Expert ✅ Azure Security Engineer Associate ✅ Google Cloud Professional Cloud Architect ✅ Google Cloud Professional DevOps Engineer ✅ Google Cloud Professional Cloud Security Engineer ✅ New Relic Certified Performance Pro ✅ Certified Kubernetes Administrator (CKA) ✅ Certified Kubernetes Security Specialist (CKS) ✅ HashiCorp Certified Terraform Associate ✅ CISSP - Certified Information Systems Security Professional Whether you're embarking on digital transformation, modernizing legacy systems, or scaling cloud operations, I bring the comprehensive expertise to architect, secure, and optimize your cloud infrastructure for sustainable growth and competitive advantage. Let's engineer the cloud infrastructure that powers your business success.

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.