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Lihua W.
$75/hr
100% Job Success
$10K+ earned
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Rich experience in AI, Robots, Linux, Embedded system, Network, Wireless, VPN, and Cyber-security. I have worked for Huawei 8yrs+ and twsz 5yrs+. Proficient in R&D, manufacturing, and project management, familiar with Industrial/Consumer ODM&OEM. ⏺Welcome long-term projects in embedded micro-AI system or/and AI-driven robots. Short-term projects can only result in simple & soulless deliverables, while long-term collaboration is what creates instersting and successful products.🈴 🧩Linux Kernel ✅Subsystem: Filesystem, Network, Security, Video(V4L2/DRM), DVFS, KVM ✅Optimization: Security, Performance, Drivers, Malware 🧩Embedded Linux ✅ Frameworks: ESP-IDF, FreeRTOS, Zephyr, OpenWRT, Yocto, QT5, ESP-Brookesia ✅ Drivers: WIFI, LTE, Network, A/D, CAN,BT/BLE, Lora, RFID, USB,PCIe, GNSS ✅ Hardware: ESP32, STM32, GD32, Allwinner, RockChip, MTK, QCA, RealTek, Quectel, Fibocom, Planetary Gearbox, Servo Motor, IMU, LiDAR, Camera, GPU, NPU 🧩Linux Development ✅ System: Ubuntu, Centos, Debian, Raspberry pi, ROS2 ✅ Network: VPN, VLAN, EBTABLES/IPTABLE/NF, XDP, P2P ✅ Container: Qemu, Libvirt, Virtualbox, Docker ✅Programming: ★C/C++/Python/PHP/Typescript/Pandas ★Bash/Makefile/CMake ★MySQL 🧩AI & Robotics ✅ROS2/TensorFlow / Scikit-Learn / OpenCV / YOLO / OpenMV4 ✅AI robotic arm / Intelligent voice&video module ✅Servo / Piezoelectric Sensor / BMS ✅PID / KF(EKF, UKF) /Smith Predictor /Smith Chart ✅VSCode+Cline 🎯Product Development ★ 10+ Years: ✅Software and hardware development, system analysis, embedded systems, network security, wireless communication, consumer / industrial / automotive products. ✅IoT & Wearable: STM32, ESP32, GD32, nRF52, GOODIX, N32(RFID), etc. ✅Cutting-Edge & iTV: Raspberry Pi, MILK-V, RedPitaya(open hardware), and NXP, MicroChip, MTK, Amlogic(S905 series), Allwinner(T5x7 series), RockChip(RK35xx series); and X86( J1900, I5). ✅Switch & Router: Qualcomm/MTK(Wi-Fi/5G Router), RealTek(Switch), and Broadcom(Wi-Fi Router), X86(Softswitch/Router), etc. ✅Proficient in LiFePO4 and MAX173xx. ✅Proficient in hardware interfaces such as A/D, I2C, ISP, RS232/RS485, CAN, USB, PCIE; Familiar with circuits, heat distribution, EMC/EMI. ✅Proficient in MAC(VLAN), Bluetooth/BLE, Wi-Fi, LTE/5G(Quectel, Fibocom), RFID(NFC) , GPS ✅Proficient in TCP/IP(IPv4&IPv6), MQTT, MATTER, VPN, HTTP/HTTPS, DDS, TF2 ✅Proficient in Linux, RTOS, C/C++, Python, and Rust; Familiar with PHP, LVGL, Flutter, JS and MySQL ✅Product Lifecycle Management(PLM) workflows, from concept to mass production. 🎯Project Management ★ 10+ Years: ✅Continuously optimize the value of Cost, Time, and Quality ✅Budget tracking, PDT establishment & maintenance. ✅Cross-function team communication ✅WBS revision, schedule supervision, quality control and risk prevention. ✅ODM&OEM workflows optimization 🎯Network Security ★ 10+ Years: ✅Linux: CentOS / Ubuntu / Debian / Armbian ✅VPN: OpenVPN / Socks5(V2RAY) / WireGuard / SoftEther / IPSec ✅Network: Switch / Router / Firewall / CPE(Wi-Fi/LTE/5G) / OPNsense ✅Security: Zabbix / Nezha / ELK / Shodan / FoFa / MalWare / Reverse Engineering / IDA / KALI 🎯Manufacturing Management ★ 10+ Years: ✅20+ OEM / ODM factories, verified and reliable ✅BOM, SOP optimization, quality control, issues management. 🎯Other ⭐Open-Source: OpenWiFi / COFDM / OpenWRT / OpenHAB ⭐SDR: Xilinx&AD9363 (Vivado/Modelsim) ⭐Niche: Reverse Engineering on Network & CAN / Wi-Fi defense / File system encryption /Assistant Robot 📌Proficient in NB-IoT/4G/5G modules of Quectel, Fibocom,Think-Will and EBYTE, proficient in GL.iNet, BL-Link, ZBT's Wi-Fi router and travel router.🔸 🔸 🔸
Lihua W. has worked .
Alan M.
$45/hr
100% Job Success
$50K+ earned
Available now
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I help CTOs and founders ship faster, cut infrastructure spend, and sleep better at night. With 15+ years in production operations, I design, harden, and automate Linux-based systems across AWS, Google Cloud, and DigitalOcean, delivering reliable, secure, and cost-efficient platforms for healthcare, finance, and public-sector teams. WHY CLIENTS HIRE ME 1. Proven enterprise trust (Top Rated Plus): large, successful contracts; consistent 5-star outcomes 2. Operational excellence: 99.9%+ uptime architectures, zero-/near-zero-downtime migrations, robust rollback plans 3. Real savings: helped clients reduce infra costs by $700K+ through right-sizing, consolidation, and automation 4. Security first: layered hardening (WAF, iptables, DNSSEC), least-privilege access, audit-ready logging WHAT I DELIVER - DevOps & Automation: CI/CD, immutable builds, environment parity; Ansible & Bash at scale - Cloud & Containers: design/ops on AWS | GCP | DigitalOcean; Docker & Kubernetes (incl. k3s) for resilient apps - Web & Networking: Nginx/Apache tuning, HA, SSL/TLS, Bind9/DNS, HAProxy load balancing - Email & Deliverability: Postfix, Zimbra, Mautic, Postal; SPF/DKIM/DMARC alignment and sending infrastructure - Monitoring & Reliability: CheckMK and Zabbix visibility, alerting that reduces MTTR Message me with your current stack and goals, I’ll propose a lean plan that reduces risk, controls cost, and gets you to green faster.
Ajit P.
$40/hr
100% Job Success
$9K+ earned
Available now
Offers consultations
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Senior Cloud Infrastructure & DevOps Security Architect with 12+ years of comprehensive expertise in designing, securing, and automating cloud-native infrastructures. I help enterprises build bulletproof cloud ecosystems that combine cutting-edge DevOps automation, enterprise-grade security, and world-class observability across AWS, Azure, GCP, and New Relic platforms. 🎯 Comprehensive Cloud Infrastructure Expertise Enterprise Cloud Architecture & Design • Multi-cloud and hybrid infrastructure architecture for Fortune 500 companies • Cloud-native application design with microservices and serverless patterns • High-availability, disaster recovery, and business continuity planning • Network architecture, VPC design, and cross-cloud connectivity • Cost optimization and FinOps implementation saving $10M+ annually Infrastructure as Code (IaC) Mastery • Terraform enterprise modules and state management • AWS CloudFormation and CDK advanced implementations • Azure Resource Manager and Bicep automation • Google Cloud Deployment Manager and Config Connector • GitOps workflows and infrastructure versioning Container & Orchestration Excellence • Kubernetes production clusters (EKS, AKS, GKE) at scale • Docker containerization and optimization strategies • Service mesh implementation (Istio, Linkerd, Consul Connect) • Helm charts and Kubernetes operators development • Container security hardening and policy enforcement ⚡ DevOps Automation & Excellence CI/CD Pipeline Architecture • Enterprise-grade pipeline design across all cloud platforms • Multi-stage deployment strategies (blue-green, canary, rolling) • Automated testing integration (unit, integration, security, performance) • Branch-based deployment workflows and environment management • Release management and rollback automation Platform Engineering & Developer Experience • Self-service infrastructure platforms and developer portals • Internal developer platforms (IDP) with standardized toolchains • Platform abstraction layers and golden path creation • Developer productivity optimization and workflow automation • Continuous integration with security and compliance gates Monitoring & Observability with New Relic • Full-stack observability implementation and optimization • Custom dashboards, SLI/SLO monitoring, and alerting strategies • Application Performance Monitoring (APM) across cloud platforms • Infrastructure monitoring with predictive analytics • Distributed tracing and error tracking automation 🛡️ Cloud Security & Compliance Architecture Zero-Trust Security Implementation • Identity and Access Management (IAM) across multi-cloud environments • Network security automation and micro-segmentation • Secrets management and automated credential rotation • Security scanning integration in CI/CD pipelines • Runtime security monitoring and threat detection DevSecOps & Security Automation • Shift-left security practices and policy as code • Automated vulnerability assessment and remediation • Container and Kubernetes security scanning • Compliance automation (SOC 2, ISO 27001, PCI DSS, HIPAA, FedRAMP) • Security incident response automation and playbooks Cloud Security Posture Management • Continuous security monitoring and configuration drift detection • Cloud Security Posture Management (CSPM) implementation • Cloud Workload Protection Platform (CWPP) deployment • Data Loss Prevention (DLP) and encryption automation • Security metrics and compliance reporting automation 🏆 Professional Certifications Portfolio ✅ AWS Certified Solutions Architect Professional ✅ AWS Certified DevOps Engineer Professional ✅ AWS Certified Security Specialty ✅ Azure Solutions Architect Expert ✅ Azure DevOps Engineer Expert ✅ Azure Security Engineer Associate ✅ Google Cloud Professional Cloud Architect ✅ Google Cloud Professional DevOps Engineer ✅ Google Cloud Professional Cloud Security Engineer ✅ New Relic Certified Performance Pro ✅ Certified Kubernetes Administrator (CKA) ✅ Certified Kubernetes Security Specialist (CKS) ✅ HashiCorp Certified Terraform Associate ✅ CISSP - Certified Information Systems Security Professional Whether you're embarking on digital transformation, modernizing legacy systems, or scaling cloud operations, I bring the comprehensive expertise to architect, secure, and optimize your cloud infrastructure for sustainable growth and competitive advantage. Let's engineer the cloud infrastructure that powers your business success.
Ajit P. has worked .
Kehinde A.
$35/hr
100% Job Success
Offers consultations
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I specialize in enterprise-grade Microsoft 365 setup, administration, migrations, tenant baseline security configuration and hardening. My expertise covers Microsoft 365 service, Microsoft Defender security configuration, identity and access management, Intune endpoint management across diverse device platforms, and data loss prevention (DLP) with Microsoft Purview, and Power Automate. Here’s how I can help you * M365 Tenant Migrations: Expert, zero-downtime migrations from Google Workspace, IMAP, GoDaddy or on-premises Exchange to Exchange Online and SharePoint (3,500+ mailboxes migrated). * Endpoint Management (Intune/MDM): Complete deployment of Windows Autopilot, Apple Business Manager, and Android Enterprise. * Identity & Cloud Security: Bulletproof Conditional Access policies, MFA, and SSO via Microsoft Entra ID (Azure AD). Advanced setup of Microsoft Defender, Sentinel, KQL tracking, and DLP frameworks, Tenant hardening, tenant security assessment. * Network & DNS Management: Advanced configuration of enterprise networking topologies, secure VPNs, and Next-Gen Firewalls. I specialize in locking down email security and deliverability via strict SPF, DKIM, DMARC, DNSSEC, BIMI, and MTA-STS record management across Azure DNS and AWS Route 53. * Backup & Disaster Recovery: Designing and monitoring comprehensive business continuity frameworks to prevent data loss. I proactively manage multi-tenant system health, automated backups, and rapid-recovery strategies via industry-standard RMM tools. Core Technical Stack & Certifications: * Tools: M365, Azure IaaS, Windows Server (2016-2022), Windows 10/11, macOS, Intune, Microsoft Defender for Business / Endpoint, Microsoft Sentinel, SharePoint, PowerShell Automation, Datto/Ninja RMM, Halo PSA, N-able N-Central, N-able MSP Manager, Autotask. * Credentials: Microsoft Certified: Administrator Expert | Identity & Access Management Associate (SC-300) | SC-900 | AZ-900 | AWS Certified. Let’s get your infrastructure secure and running seamlessly. Click the green "Invite" button to discuss your project needs.
Aayan K.
$8/hr
100% Job Success
$3K+ earned
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I am a dedicated and hard-working graduate with a Bachelor's degree in Computer Science from ISMT College. Throughout my academic journey, I was consistently recognized by professors and peers for my diligence and commitment to excellence. During my time at college, I actively participated in both academic and extracurricular projects, which allowed me to develop strong critical thinking, interpersonal, and communication skills. I now aim to leverage these skills to build a successful career in network administration. Core skills:- Proficient in Microsoft 365 (exchange, domain, licenses, MFA, user management) Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Skilled in data entry for accurate record keeping. Customer service across different levels and areas of responsibility. Data Cleansing and Formatting Data Mining and Extraction Excel and Google Sheets Proficiency (lookup, vlookup, other functions) CRM Data Management Typing Speed of 50 WPM Strong Attention to Detail Internal Ticketing system Server & Directory Support: Skilled in server maintenance, support, and MS Active Directory management. Software & System Support: Expertise in supporting Windows OS, Mac OS Experienced in Monitoring and Management through Nagios, cacti, observium and libre. Experienced in Monday.com I have the following experience in the field of network administration :- • Monitor IP/MPLS, DWDM, FTTH, WiFi Hotspots, SDH and Wireless network infrastructure • Outage reporting and documentation. • Prepare and edit necessary database for proactive monitoring. • Configured networks for smooth, reliable operation to meet business processes and objectives. • Performed day-to-day LAN and WAN administration, maintenance and support. • Assist NOC/Server with various matters on Data Center. Technical Expertise: • Proficient in troubleshooting hardware and software issues across various platforms (Windows, macOS). • Familiar with network configuration and troubleshooting (TCP/IP, DNS, DHCP). Customer Support: • Strong background in providing excellent customer service and technical support to end-users. • Ability to explain complex technical concepts in a clear and accessible manner. Issue Resolution: • Experienced in diagnosing and resolving issues efficiently, minimizing downtime for users. • Skilled in using ticketing systems to track and manage support requests. System Administration: • Knowledgeable in maintaining and configuring servers and workstations. • Experience with Active Directory, user account management, and permissions settings. •Firewall Management: Expert in Palo Alto and Cisco FMC/FTD firewalls – setup, policy management, VPNs, and threat prevention. •Load Balancing & WAF: Skilled in configuring load balancers and Web Application Firewalls (WAF) for traffic optimization and app security. •DNS Management: Experience with DNS setup, record management, and securing DNS with providers like Cloudflare. Remote Support: • Proficient in using remote support tools (e.g., TeamViewer, AnyDesk) to assist users effectively. • Capable of conducting remote training sessions to enhance user proficiency. Documentation: • Strong documentation skills, creating user manuals, troubleshooting guides, and IT procedures. • Maintain accurate records of incidents and resolutions for future reference. Team Collaboration: • Ability to work collaboratively with cross-functional teams to implement IT solutions. • Experience in training and mentoring junior support staff. Continuous Improvement: • Committed to staying current with industry trends and emerging technologies. • Proactive in identifying opportunities to improve processes and enhance user experience.
$85/hr
100% Job Success
$10K+ earned
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⭐⭐⭐⭐⭐ "Jabran was quick to respond, knowledgeable, and always available throughout the project within minutes! I plan to continue working with Jabran for future projects to help our business grow!" ⭐⭐⭐⭐⭐ "Jabran gave me a thorough security audit / vulnerability assessment for my law firm. He was extremely knowledgeable, professional, and helpful. I feel much safer with my business thanks to his great advice on cybersecurity. I can recommend Jabran with the highest confidence. Thank you Jabran!" ⭐⭐⭐⭐⭐ "Great Job Jabran, we hope to outsource your services soon for our monthly software and security protection." ⭐⭐⭐⭐⭐ "Enjoyed working with Jabran. Jabran is very knowledgeable about cybersecurity and data privacy. Our 3 hour project was time and money well-spent for my business. Great resource for small businesses. Will hire again." ⭐⭐⭐⭐⭐ "Jabran is skilled, friendly, and great to work with. I hired him for my business's security needs." Hello and nice to meet you! Looking to get that security compliance completed? Maybe you're burned out with managing cyber security for your small business. Pulling your hair out trying to implement cyber security in your organization, but don't know where to start? 👋I can help! Allow me to introduce myself! I am Jabran, an expert Cyber Security Professional with experience in managing small business IT and cyber security needs. I am well versed in GRC (Governance, Risk and Compliance) and Implementing cyber security tools in organizations A little bit of background on my Education and experience: Bachelors Degree from Illinois Tech in Information Technology & Management Masters Degree from Virginia Tech in Information Technology & Management Certifications: CISSP CISA (In Progress) CompTIA A+, Network+, Security+ My work experience consists of being a Systems Administrator, Cyber Security Engineer, and currently as a Cyber Security Risk Assessor. I have extensive Governance, Risk, and Compliance experience with the following: -Create Information Security policies and standards. Which include, but not limited to: Incident Response Plan, AI Security, Disaster Recovery, Information Security, Access Management, Network Security, Data Protection, Encryption, Third Party/Vendor Management, and more. -Worked with these Information Security Frameworks - NIST CSF, ISO 27001, CIS Controls v8.1 -Worked with these Controls: - NIST 800-53B, CIS Controls v8, ISO 27001 Annex A -Successful testing of controls, implementation and remediation of controls, and communicate with auditors -Conduct Risk Assessments Based off NIST 800-37 and ISO 31000 -Perform third party risk assessments, review vendor reports, maintain a vendor risk register -Answer security questionnaires -Help clients achieve a SOC 2 Attestation Report/ISO 27001 Certification -Enterprise Risk Management: Conduct qualitative and quantitative risk assessments. Calculate Inherent risk, residual risk Here is my IT/Cyber Security Engineering experience: Provide recommendation and consultation on IT - Assisting with choosing IT tools that achieve business goals, how to setup systems, best practices, etc. Working with Microsoft 365: Entra ID, Microsoft 365 Admin, Teams Admin, Exchange Admin, Purview, Microsoft Endpoint Manager, setting up Conditional Access Policies, App Protection Policies, Intune Deployment and Management, Managing Windows Updaets. Deploying and managing PCs physically and in the Cloud. Deploying EDR solutions such as Microsoft Defender, SentinelOne, CrowdStrike, Sophos, MalwareBytes to over 1000 devices. -Deploy SIEMS to 15+ organizations -Implement MFA/2FA within an organization -Setup successful recurring Security Awareness Training Programs using KnowBe4, Cofense, Huntress, etc What my business offers - I can manage cyber security for devices in your organization, which includes: -EDR Deployment and Monitoring -Data Loss Prevention Solutions -Password Management -Security Awareness Training -Patch/Update Management -Cloud Backups -24x7 Security Operations Center -Security Best Practices Does my profile sound like a match for what you are looking for? If so, send me a message and let's get started on securing your organization! Cyber criminals/Attackers/Hackers don't wait, why are you?
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Cyology.IO LLC
$1K+
earned
Deepak K.
$30/hr
100% Job Success
$40K+ earned
Available now
Offers consultations
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I help MSPs and growing businesses manage Microsoft 365, Azure, Intune, RMM, and Windows infrastructure — from complex troubleshooting and technical escalations to endpoint management, security hardening, and PowerShell automation. With hands-on experience supporting 1,200+ endpoints across fast-paced, multi-client environments, I take ownership of technical issues from investigation through resolution while keeping communication clear and documentation accurate. My work spans Microsoft cloud, endpoint management, Windows infrastructure, virtualization, security, and RMM operations. I’m particularly effective when issues cross multiple technology layers and require more than a quick fix. 🔹 MICROSOFT 365 & AZURE • Exchange Online, Teams, SharePoint, and OneDrive • Azure and Entra ID / Azure AD administration • MFA, Conditional Access, and identity management • Mail flow, authentication, and access troubleshooting • Microsoft 365 security and tenant administration 🔹 INTUNE & ENDPOINT MANAGEMENT • Device enrollment and configuration • Compliance policies and security baselines • Application deployment and remediation • BitLocker management • Windows troubleshooting and endpoint hardening 🔹 RMM, MONITORING & MSP OPERATIONS • N-able N-central monitoring, patching, and remediation • RMM policy management and endpoint administration • Alert investigation, tuning, and escalation workflows • Proactive endpoint and server health monitoring • ConnectWise ticket workflows and documentation • SLA-driven technical support across multi-client environments 🔹 WINDOWS SERVER & INFRASTRUCTURE • Active Directory and Group Policy • DNS, DHCP, and file server administration • Windows Server troubleshooting and maintenance • Remote Desktop Services • Azure Virtual Desktop and FSLogix troubleshooting • Server performance and infrastructure remediation 🔹 SECURITY & ENDPOINT PROTECTION • CrowdStrike deployment and remediation • Huntress monitoring and response support • Conditional Access and identity security • Endpoint hardening • Vulnerability and patch remediation • Security incident investigation support 🔹 VIRTUALIZATION, BACKUP & NETWORKING • VMware ESXi administration and troubleshooting • Virtual machine deployment and maintenance • Backup monitoring and recovery support • FortiGate firewall administration and troubleshooting • Infrastructure health checks and remediation 🔹 POWERSHELL & AUTOMATION • Automated remediation scripts • Microsoft 365 administration automation • RMM-based scripting and self-healing workflows • Endpoint maintenance automation • Custom reporting and health checks • Automation of repetitive operational tasks WHY CLIENTS WORK WITH ME • Take ownership of technical issues from investigation through resolution • Troubleshoot across cloud, endpoint, server, virtualization, and network layers • Focus on root-cause analysis rather than temporary fixes • Communicate professionally with end users, stakeholders, and technical teams • Maintain clear, audit-ready documentation • Identify recurring issues and automate remediation where possible • Work effectively across fast-paced, multi-client environments For MSPs, I understand the realities of managed services: multiple client environments, competing priorities, SLA pressure, noisy RMM alerts, escalations, documentation requirements, and after-hours maintenance. For growing businesses, I provide reliable hands-on administration and troubleshooting across Microsoft cloud, endpoints, servers, security, and infrastructure. If you need an engineer who can take ownership of Microsoft cloud, infrastructure, RMM, endpoint, or automation work, I’d be happy to discuss your environment.
Deepak K. has worked .
$22/hr
100% Job Success
$10K+ earned
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Need a secure, automated, and resilient network? With over 10 years of experience as a Networking Admin Team Leader and Engineer, I provide expert cybersecurity advisory and technical implementation. I help small enterprises: -Implement robust defense strategies against digital fraud. -Leverage AI and automation to streamline security. -Train teams to recognize and mitigate evolving threats. => I don't just build networks; I build fortresses. Let's discuss how we can secure your organization’s future.
$18/hr
100% Job Success
$4K+ earned
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👋 Hi! I'm Hassaan — a Melbourne-based Virtual Assistant and Remote IT Support specialist, PRINCE2-certified in Project Management, and ITIL v4 Foundation certified. I help busy professionals stay organized, efficient, and stress-free. I specialize in administrative support, IT help desk tasks, and project coordination, all with minimal instruction and zero micromanagement. 🧰 Here’s what I can do for you: Virtual Assistant / Admin Support: 📬 Email & calendar management (Gmail, Outlook, Google Calendar) 📊 Fast, accurate data entry (Excel, Google Sheets) 📝 SOPs, checklists & clean documentation 🧠 Polishing AI-generated content into human-ready copy 📁 File & folder organization (Google Drive, Dropbox, OneDrive) IT & Project Support: ⚙️ Remote IT support (troubleshooting software, basic networking, Windows/Mac issues, Jira, WordPress) 📌 Project management support (PRINCE2-certified, task coordination, workflow optimization) 💡 IT Service Management support (ITIL v4 Foundation, incident & change management best practices) I’m calm under pressure, quick to adapt, and a clear communicator. Whether you need reliable admin support, IT help desk expertise, or project coordination, I ensure your workflow is smooth and your systems stay running efficiently. Let’s discuss how I can take tasks off your plate and keep your operations seamless.
Ryne L.
$13/hr
92% Job Success
$70K+ earned
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12 years of IT Support / Technical Engineer Experience in the following: IT Helpdesk Operations and Technical Support System Configuration and Administration Microsoft 365 Expert (Exchange Online, SharePoint, Intune, Azure AD) Virtualization Platforms (VMware, Hyper-V) Networking Basics (TCP/IP, VLAN, DHCP, DNS, Subnetting) MSP Tools (Datto RMM, ConnectWise, IT Glue, SentinelOne) Scripting and Automation (PowerShell, Infrastructure as Code) Cloud and On-Premises Migration Expertise Documentation and IT Best Practices Frameworks I have used the following ticketing systems: - Connectwise Manage - Servicenow - Autotask - Jira - Zendesk I have used various monitoring tools such as: - PRTG Network Monitor - Solarwinds I have used the following Remote Management tools: - Connectwise Automate / ScreenConnect - Datto RMM - Ninja RMM - NAble