Small businesses don't have time for IT problems — and they shouldn't have to. I help small business owners offload the complexity of their IT infrastructure so they can focus on running their business, not troubleshooting it. With over 10 years of hands-on experience, I provide end-to-end IT support across cloud, networking, and systems administration — from a single urgent fix to ongoing managed support. Cloud Migration & M365 Administration I handle complete Google Workspace to Microsoft 365 migrations (and vice versa) — mailboxes, calendars, contacts, and shared drives — with zero data loss and minimal disruption to your team. Post-migration, I can stay on to manage your M365 tenant, user accounts, licensing, and security policies so everything keeps running smoothly. Network Setup & Security I design and deploy reliable business networks using UniFi, configure secure remote access via WireGuard/Headscale VPN, and set up enterprise Wi-Fi — built to handle real workloads without dropping out. Whether you're moving offices or setting up from scratch, I get it done right the first time. Cloud Infrastructure (Azure / AWS) From provisioning virtual machines and managing cloud storage to configuring networking and databases, I keep your cloud environment lean, secure, and cost-efficient. I've deployed and maintained infrastructure for businesses across manufacturing, real estate, and professional services. IT Support & Helpdesk I provide dependable remote and onsite support across Windows, macOS, and Linux — using RMM tools and ticketing systems like Freshdesk to resolve issues fast and keep your team productive. Think of me as your on-call IT department without the overhead of a full-time hire. Credentials & Background Google IT Support Professional Certificate | Diploma in Information Technology Fluent in English, Hindi, Gujarati, and Swahili — great for diverse or globally distributed teams. Based in Calgary, MST — available for both one-time projects and long-term contracts. If your business needs reliable IT that just works, let's connect.

📌 About Us Led by a DevOps and SRE veteran with 20+ years of industry experience, we are a powerhouse team of 100+ top-tier DevOps, SecOps, Cloud, and Site Reliability Engineers. We specialize in designing, building, and managing infrastructures that empower innovation while guaranteeing stability, security, and cost-efficiency. With over 1,000 successful projects delivered for startups, enterprises, and global brands across fintech, e-commerce, health tech, media, and AI/ML, we take end-to-end ownership—from initial architecture design to 24x7x365 L1/L2/L3 support. Core Capabilities & Business Impact 1. Platform Engineering, DevOps & CloudOps We build multicloud architectures and scalable systems that enable daily releases through automated "golden paths" and predictable environments. Infrastructure as Code (IaC) & Automation: Terraform, Pulumi, CloudFormation, Ansible, Chef, Puppet. Containerization & Orchestration: Kubernetes, Docker, EKS, Rancher. CI/CD & GitOps: GitHub Actions, GitLab CI, Jenkins, CircleCI, Argo CD, Flux. Web & Database Tuning: LAMP and LEMP stacks setup, database tuning, and high-availability website speed optimization. 2. 24/7 Site Reliability Engineering (SRE) & IT Support We provide true 24x7x365 L1, L2, and L3 support for applications, servers, and end-users, ensuring SLA/SLO-driven operations. Reliability & Incident Management: On-call rotations, escalation trees, postmortems, root cause analysis, and error budgets. Observability: Transparent SLI/SLO dashboards using Prometheus, Grafana, OpenTelemetry, ELK, Datadog, and New Relic. IT Consultancy & Workstation Support: End-user maintenance (B2B/B2C), patching, updates, backup management, and policy enforcement via NinjaOne. Email Deliverability: DNS, DKIM, SPF, DMARC, and MX configuration. 3. FinOps & Cloud Cost Optimization We turn infrastructure into a strategic advantage by reducing cloud costs by 20–60%. Cost Control: Budgeting, forecasting, rightsizing, cost governance, and waste reduction on AWS, Azure, and GCP. FinOps Tooling: CloudHealth, AWS Cost Explorer, GCP Billing. 4. Security, Networking & Compliance We ensure robust security postures and continuous compliance readiness. Security & Identity: Entra ID, HashiCorp Vault, SOPS, RBAC audits, WAF/Shield. Policy & Compliance: Policy-as-Code (OPA/Gatekeeper), CIS Benchmarks, SOC 2, and ISO 27001 readiness. Network Hardware & Integrations: CISCO remote networks, Mikrotik remote devices, FortiGate, and QNAP configuration. Server Hardening: Deep optimization and security hardening for Linux, UNIX, and Windows Server systems. 5. MLOps & AI Infrastructure We partner with ML engineers to build reliable, reproducible production workflows. ML Pipelines: MLflow, Kubeflow, SageMaker. Infrastructure: GPU-enabled infrastructure setups, data versioning, and model tracking. Comprehensive Technology Stack - Cloud Providers: AWS (Certified Partner), Microsoft Azure (Certified Partner), GCP, OCI. - Operating Systems: Linux (20+ years expertise), UNIX, Windows Server. - Containers & Orchestration: EKS, Kubernetes, Docker, Rancher. - IaC & Configuration: Terraform, Pulumi, CloudFormation, Ansible, Chef, Puppet. - CI/CD & GitOps: Argo CD, Flux, GitHub Actions, GitLab CI, Jenkins, CircleCI. - Observability & Monitoring: Prometheus, Grafana, OpenTelemetry, ELK Stack, Datadog, New Relic. - Security & Policy: OPA, Gatekeeper, Vault, SOPS, Entra ID, WAF/Shield. - FinOps & MLOps: CloudHealth, AWS Cost Explorer, GCP Billing, MLflow, Kubeflow, SageMaker. - Networking & IT Management: FortiGate, CISCO, Mikrotik, QNAP, NinjaOne. - Web & Email: LAMP, LEMP, DNS, DKIM, SPF, DMARC, MX. Who We Work With Startups: Building scalable, secure infrastructures from day one. Enterprises: Driving modernization, automation, and DevOps transformations. Finance & SaaS: Implementing rigorous security, compliance, and FinOps practices. ML/AI Teams: Deploying robust frameworks for model scaling. Ready to transform your infrastructure, optimize costs, and secure 24/7 reliability? Let’s talk.

I design, build, and maintain cloud infrastructure that operates in live production environments. You work directly with me. No agency layer, no account manager, no handoff. The person who reviews the logs, reads the headers, checks the DNS, inspects the IAM policies, and plans the change is the same person you talk to. Two reasons clients usually hire me. First is recovery, when something is already failing: Cloudflare rules blocking real users, DNS resolving differently across regions, Microsoft 365 mail flow breaking, SPF/DKIM/DMARC failing, Conditional Access locking users out, AWS environments drifting, or infrastructure that became too risky to change safely. Second is prevention, when they want the environment built properly before it becomes expensive to repair: secure identity, segmented infrastructure, controlled deployment pipelines, logging, monitoring, rollback procedures, and operating standards that survive production use. Most engagements start with a specific problem, then move into hardening, documentation, automation, governance, and reducing dependency on manual fixes. I bring over 15 years of experience across pharma, aviation, SaaS, MSP, startup, and Fortune 500 environments. Certifications include AWS Certified Solutions Architect Professional, AWS Certified Security Specialty, Terraform Associate, Microsoft 365 Enterprise Administrator Expert, MCSE Cloud Platform and Infrastructure, and Azure Architect. WHAT I BUILD AND FIX Cloudflare and web infrastructure: WAF tuning, bot and DDoS mitigation, rate limiting, DNS, TLS, Workers, KV, Zero Trust, Access, WordPress and WooCommerce performance, hardening, malware cleanup, Linux, Nginx, Apache, and Docker. AI and agentic infrastructure: LLM pipeline design and deployment (Anthropic, OpenAI), FastAPI and Python services, RAG, structured output, MCP server builds, prompt orchestration, evaluation and QA gates, API integration with Shopify and business systems, secure secrets handling, and VPS deployment on Hetzner and AWS. Microsoft 365 and identity: Entra ID, Conditional Access, MFA, app registrations, least-privilege design, Defender for Office 365, audit logging, Exchange Online, hybrid mail flow, Intune, and GDPR-aligned tenant design. AWS infrastructure and security: VPC segmentation, IAM design, EC2 and RDS hardening, CloudWatch, GuardDuty, KMS, secure logging, and landing zone patterns. Email deliverability: SPF, DKIM, DMARC alignment and enforcement, header analysis, reputation recovery, SMTP relay, and coexistence across Google Workspace, Microsoft 365, and Postfix. HOW I WORK I do not make blind changes in production. Before changing anything, I review the evidence: logs, DNS behavior, headers, API output, IAM policies, live configuration, and operational risk. Changes are planned, staged, documented, and, where possible, reversible. You get a clear record of what changed, why, which risks were reduced, how to roll back, and what to monitor afterwards. Message me if you need a senior independent consultant who can take ownership of cloud infrastructure problems without an agency layer between you and the work.

Experienced IT professional with 8.6+ years in Technical Support, MSP environments, and L2/L3 Helpdesk operations. Skilled in Azure infrastructure, Windows Server, Microsoft 365, backup solutions, and advanced troubleshooting. Focused on delivering fast, reliable issue resolution, system optimization, and proactive support to ensure business continuity and client satisfaction. AWS Terraform and Github action with Azure Dear Client I am certified Microsoft Certified Engineer, having 8 years experience in Technical Support, and Windows Servers. I have proficient in Complex desktop issues, & System Administration. My daily routine is, maintaining the azure resources, troubleshooting office 365 user issues, users onboarding, restoring files & folders for users from azure recovery vault, troubleshooting vpn connectivity issues for printers and vms, helping users on their login issues. I am also responsible for provisioning VMs and creating custom templates for production and staging environment. I have worked with managed service providers ( GBG, Nytechservices, storage guardian). I am looking for an opportunity to use my knowledge to grow with organization and team. my skills are as below: -Ticketing Tool: Connectwise, Service now, Syncro & Jira -Email- Gsuite, and M365 Administration ( user management, shared mailbox, email routings and rules) and onprem exchange server as well. - Cloud- Azure IaaS and AWS IaaS, VMs & Express route, Virtual networks and Recovery Vault services, Stoage containers, - RMM Tool - CW, Ninja RMM and Syncro. - Scripting & automation - Powershell, ( developed many scripts as per custom need) and terraform & Ansible ( intermediate level) - Backup tools- Veeam, Asigra, Acronis, Symantec Vault I am a quick learner and a strong team player. I would appreciate the opportunity to connect with you to discuss my experience and learn more about your organization. Thank you Ajay S

⭐️ I’m a passionate and results-driven professional with over 9 years of experience in Technical Support, Network Engineering, and Helpdesk Supervision. Over the years, I’ve built a reputation for solving tough technical challenges, improving network efficiency, and leading teams that deliver world-class customer experiences. ⭐️ In Technical Support, I’ve helped countless users resolve complex hardware and software issues—quickly, effectively, and with empathy. I take pride in breaking down technical jargon into simple, clear explanations that make sense to customers. My approach has always been people-first, ensuring every interaction builds trust and satisfaction. As a Network Engineer, I’ve designed, implemented, and maintained reliable network infrastructures—from LAN and WAN setups to secure VPNs. I’m well-versed in routing, protocols, and network security, and I’ve consistently improved system performance and stability for the teams I’ve supported. When I stepped into the Helpdesk Supervisor role, I found my passion for leadership. I’ve managed talented support teams, streamlined operations, and built workflows that improve response times and service quality. Coaching and mentoring others to grow in their roles has been one of the most rewarding parts of my career. I’m always eager to stay ahead of emerging technologies and continue learning through certifications and training. The tech world moves fast—and I love keeping up with it. In short, I bring a blend of technical know-how, hands-on leadership, and customer focus to every role I take on. My goal is simple: to make technology work better for people, and to ensure every problem turns into a positive experience.

Microsoft 365 & Windows Server Expert | Email Migration, DNS, Azure, VMware I am an IT professional with over 20 years of experience delivering secure, reliable, and scalable technology solutions across industries. I combine hands-on IT support experience with formal Microsoft, Azure, VMware, AI, SharePoint, and IT governance training. My background includes Microsoft Certified Professional credentials, Windows Server hybrid/cloud/security learning paths, SharePoint and Power Automate training, Azure AI and generative AI learning, VMware vSphere training, ISACA membership, and quality management auditor training. This helps me support clients not only with technical fixes, but also with secure, documented, and scalable IT improvements. Clients appreciate my ability to explain technical concepts clearly, solve problems efficiently, and deliver projects on time. Whether it’s server configuration, cloud migration, or security hardening. I bring professionalism, deep technical knowledge, and business insight to every engagement.

Infrastructure System Engineer with seven years of experience in the IT Field. Solid skills in complex Microsoft infrastructure solutions, and deliver planning, design, scoping and technical documentation for enterprises. Responsible for alot projects including server consolidation, migration, disaster recovery and site resiliency in large enterprises. MAJOR ACHIEVEMENTS Study and prepare the technical proposals and project plan including vision scope document and functional specification documents. Develop Proposed Solution Architecture including logical design, physical design, and Network Diagram. KEY SKILLS & WORKLOADS Provide Microsoft infrastructure solutions based on the following Microsoft workload, Secure Infrastructure: • Active Directory, AD RMS, • Windows Server, • Windows Client, • Hyper-V, VMM, • Devices and application management Business Productivity: • Exchange online, • Skype for Business online, • Microsoft Teams, • Skype for Business Server, • Exchange Server, Cloud and Security Skills: • Microsoft Azure (IAAS,PAAS, SAAS) • Azure AD Premium P2 (SSO, MFA, SSPR, CA, App Proxy, PIM, Access Reviews, Identity Protection, Password protection) • Microsoft Enterprise Mobility + Security (EMS) • Modern IT management with Intune, • Azure Information Protection P2 • Advanced thread protection (Office 365 ATP, Azure ATP, Windows Defender ATP), • Cloud App Security. Responsibilities & achievements: 1. Planning and implement Directory Synchronization (DirSync, Azure AD Connect), 2. Planning and implement Office 365 solutions, migrate from On-premises environment to Office 365, and implement Hybrid scenarios, • Migrate Exchange Servers to Exchange Online using Hybrid migration and cutover migrations • Configure Skype for Business hybrid with Skype online, and configure hybrid Voice, • Microsoft Teams, 3. Planning, and implement Microsoft EMS (Enterprise Mobility & Security), • Configure Azure AD Premium, define conditional access policies, enable Azure MFA, and configure Self-service Password Reset (SSPR), • Configure Microsoft Intune (MDM, MAM) standalone and hybrid with SCCM, to manage IOS, android and windows devices, • Plan and implement Azure Information Protection, and integrate with Exchange servers and SharePoint Servers, • Implement Azure Application Proxy, and publish internal applications and SSO, • Advanced thread protection (Office 365 ATP, Azure ATP, Windows Defender ATP), • Microsoft Cloud App Security, 4. Planning, Design, Implement, Upgrade and Migrate Active Directory Services. 5. Deploy, Migrate, Design and Troubleshooting High Level ADRMS Services. 6. Planning, Design, and Implement Hyper-V hosts including Clustering. 7. Planning, Design, Implement, Upgrade and Migrate Exchange Environment including High Availability. 8. Planning, Design, Implement, Upgrade Lync and Skype for Business 2015 Environment including High Availability. 9. Planning and Implement TMG and UAG 2010. 10. Planning and Implement SQL Always-on Failover Clustering. 11. Install and administrate SCVMM 2012/R2. 12. Good experience in Software Assessment, Volume Licensing, Client Access License, and MSDN Licensing for all Microsoft products. 13. Present Microsoft products and solutions in pilot labs.

With over 10 years of hands-on experience in the Information Technology field, I bring a wealth of expertise in IT infrastructure solutions and technical support services. Throughout my career, I have demonstrated a proactive approach, a willingness to take on additional responsibilities, and a commitment to delivering exceptional results. 🌟 Key Points: 10+ Years Experience in Information Technology Field Proactive Approach Willingness to Take Extra Responsibilities 💼 Skills: Technical Support Project Management Technical Management Team Setup Communication Channels Scrum Meetings System Installation & Maintenance Networking Security Policies Cloud Platforms Change Management Procurement & Budget Management Continuous Learning & Adaptability My skill set encompasses various IT and technical support aspects, making me a versatile professional capable of handling diverse IT challenges. Regarding project management, I excel in team setup, onboarding, and mentoring, ensuring that teams are equipped with the necessary resources and guidance to succeed. Additionally, I have a strong aptitude for establishing effective communication channels and conducting regular scrum meetings to foster collaboration and alignment within teams. On the technical front, I possess extensive experience in installing and maintaining operating systems such as Windows Server, Linux, and Mac OS. My knowledge extends to TCP networking, NFS, backup & restoration, and system monitoring, enabling me to ensure the smooth functioning of IT infrastructures. I have a proven track record of configuring server roles, managing Active Directory, and implementing security policies to safeguard organizational assets. Furthermore, I have hands-on experience in hosting web and mobile applications, deploying Android and iOS apps, and managing IIS servers for local testing environments. My proficiency extends to cloud platforms such as OCI, AWS, and Azure, where I have successfully migrated and managed workloads to optimize performance and scalability. Additionally, I am adept at managing licenses, subscriptions, and renewal processes, ensuring compliance and cost-effectiveness for organizations. In terms of technical support, I am committed to providing top-notch assistance to end-users and site engineers, effectively managing workloads and prioritizing incidents based on urgency. I have spearheaded change management initiatives related to server upgrades and software installations, ensuring minimal disruption and maximum efficiency. Moreover, I am experienced in administering system and network security measures, and managing data backups, UPS, and printer resources to mitigate risks and enhance resilience. My role also involves liaising with IT service providers and vendors for procurement and budget management, where I leverage my negotiation skills to secure favorable terms and maintain budgetary discipline. Additionally, I am dedicated to staying abreast of emerging technologies and industry best practices, continuously seeking opportunities to enhance my skills and contribute to organizational growth. Overall, I am a proactive and results-driven IT professional with a proven track record of delivering value-added solutions and driving operational excellence. I am passionate about leveraging technology to overcome business challenges and am committed to providing exceptional service to my clients. Let's connect to discuss how I can help streamline your IT processes and propel your business forward.

15+ years of experience(Full time Freelancer) , 9 years specializing in designing, implementing, and managing cloud-based solutions with expertise in Azure Cloud, Intune, Microsoft Endpoint for defender, Entra ID and modern workplace (M365) setup. Proven ability to lead large-scale cloud migration projects, optimize enterprise infrastructure, and deliver innovative solutions that drive business performance. Service offering :- • Designing and deploying cloud infrastructure using Azure services (IaaS & PaaS) . • Planning and executing the migrating on-premises applications and workloads to Azure cloud environment. • Building automation platforms by utilizing infrastructure as code (Infrastructure-as-a-code) to provision, deploy and manage Microsoft Azure cloud infra. • Implementing cost optimization strategies, leading to a reduction in monthly cloud expenses. • Conducting a comprehensive assessment of the existing VDI environment and recommend suitable solution. • Designed a new architecture for Azure Virtual Desktop, Citrix Cloud, Workspot, Horizon. • I offer fully white-labeled IT and Cloud services, allowing you to provide end-to-end solutions to your clients while I operate in the background under your brand. • Designing and configuring Intune solution to manage endpoint devices. • Supporting Entra ID solution to manage the cloud based identities. • setting up Microsoft endpoint for defender solutions. • Configuring M365 solution i.e Outlook, Team, One Drive for middle scale to enterprise customers. I also help global organizations establish and manage their IT infrastructure in India, Philippines location. ensuring a secure, scalable, and cost-effective setup aligned with international standards. My services includes: • Network design and implementation for office environments • Desktop and laptop deployment and configuration • Thin client setup and integration with VDI platforms • End-to-end Virtual Desktop Infrastructure (VDI) design and deployment (Azure Virtual Desktop, Citrix, etc.) • Setting up Intune for managing devices. • IT infrastructure planning for new office setups or remote teams Azure Infrastructure :- Compute: Virtual Machines, App Services, Networking: VNet, DNS, VPN Gateway, Private Link Storage: Azure Blob, File Shares, Queue, Disks Security: Azure AD, Key Vault, Microsoft Defender, RBAC, Conditional Access Dev Tools: Azure DevOps, GitHub, Repos, Artifacts I am certified in: • Microsoft Certified: Azure Administrator Associate • MCP on 70-270 (Installing, Configuring, and Administering Windows XP Professional) in the year of 2008 • MCP on 70-290 (Managing and Maintaining a Microsoft Windows Server 2003 Environment) in the year of 2008 • CCA Certified- XenServer • CCA Certified -XenApp 6.5 • CCA Certified – XenDesktop 5.0 • CCAA-- XenApp6.5 • Citrix Certified on XenApp/XenDesktop 7.6 (CCA-V). • Azure Virtual Desktop Specialty. Feel free to reach out to me at any time!

I am a Certified IT & Mac Specialist with 15+ years of hands-on experience in System Administration, Microsoft 365, and Cloud Support. I help businesses set up, manage, secure, and troubleshoot their IT infrastructure whether it's Microsoft 365, Windows Server, Mac environments, or cloud platforms like Azure and IONOS. OVH Cloud. I worked with many USA-based MSP environments, handling real-time issues, migrations, and enterprise-level support. 💼 My Core Expertise: 🔹 Microsoft 365 & Email Systems Setup, configuration & administration Microsoft 365 migrations Outlook issues (sync, profiles, calendar with Apple devices) Exchange Online, Teams & SharePoint support Azure AD, user & license management PowerShell automation & bulk operations 🔹 Windows Server & Networking Windows Server (2012 / 2016 / 2019 / 2022 and 2025) Active Directory (AD), DNS, DHCP configuration Group Policy (GPO), NTFS permissions File Server, Folder Redirection, Quota Management VPN setup (Site-to-Site, Remote Access) Remote Desktop Services (RDS / RDWeb) (TS Servers) 🔹 Mac (Apple) & Cross-Platform Support macOS troubleshooting & optimization Mac + Microsoft 365 integration Apple Mail / Calendar sync with Outlook Parallels, Bootcamp & virtualization support 🔹 Cloud & Backup Solutions IONOS Cloud, Azure, OVH environment management Acronis backup, disaster recovery & migration Server deployment & performance optimization 🔹 IT Support & Troubleshooting Advanced system & network troubleshooting Remote IT support (Windows & Mac) Software installation, configuration & security Endpoint protection & monitoring tools 15+ years of real-world IT experience Fast, reliable, and solution-focused approach Strong troubleshooting & problem-solving skills Experience with international clients & MSPs Clear communication and long-term support mindset ⭐ What You Can Expect: ✔ Quick issue resolution
✔ Long-term stable solutions (not temporary fixes)
✔ Professional and friendly communication If you're looking for a reliable IT expert who can handle everything from daily support to complex cloud and server tasks, feel free to message me. I’m ready to help.