I am VoIP/VICIDIAL/VICIBOX/Asterisk/FreePBX/GoAutodial/vTiger/3CX developer and solution provider with past 16+ years of rich experience. I have expertise in them, and so i am confident to serve you for the same. I have rich telecom, web and custom software development and support experience. I'm interested in your job & I guarantee doing it in short time. I didn’t ask for an upfront as I'm interested in building long term relationships based on trust because I'm confident with my quality of work.

Hello, I am a technology professional with a wide range of skills and experience. I specialize in technical support roles and system administration, where I have worked with various companies on multiple projects. What I do best: Technical Support: With experience in supporting over 500 users, including VIP support and video conferencing. Programming: Skills in Java and Python, developing utilities and scripts to enhance operational efficiency. Communication and Content: I am a writer and content creator on technology topics. I have contributed to forums and online communities, and have developed internal documentation and user manuals. Education and Training: I provide basic courses in technology-related areas, helping others navigate this constantly evolving field. If you're looking for someone who can perform a variety of tasks in the world of technology, I'm your person! Hola, soy un profesional en tecnología con una amplia gama de habilidades y experiencia. Me especializo en roles de soporte técnico y administración de sistemas, donde he trabajado con diversas empresas y en múltiples proyectos. Lo que hago mejor: Soporte Técnico: Con experiencia en soporte a más de 500 usuarios, incluido soporte VIP y videoconferencias. Programación: Habilidades en Java y Python, desarrollo de utilidades y scripts para mejorar la eficiencia operativa. Comunicación y Contenido: Soy un escritor y creador de contenido en temas tecnológicos. He contribuido en foros y comunidades en línea, y he desarrollado documentación interna y manuales de usuario. Educación y Formación: Dicto cursos básicos en áreas relacionadas con la tecnología, ayudando a otros a navegar en este campo en constante evolución. Si estás buscando a alguien que pueda llevar a cabo una variedad de tareas en el mundo de la tecnología, ¡soy tu persona!

Running a business is challenging, and your inbox, calendar, and daily operations shouldn’t slow you down. I help busy founders and senior executives stay organized, on track, and ahead of their priorities. I specialize in supporting high-energy leaders who need a reliable Executive Assistant to manage the details so they can focus on growth and strategy. Here’s how I support executives like you: Calendar & Inbox Management: Prioritize meetings, emails, and tasks so nothing falls through the cracks. Meeting Coordination & Follow-Ups: Prepare agendas, track action items, and ensure all stakeholders are aligned. Project & Operations Support: Maintain project trackers, SOPs, and workflows to keep your team efficient. Client & Vendor Communication: Handle professional correspondence on your behalf while maintaining confidentiality. Document & Contract Management: Organize files, contracts, and records for easy access and compliance. I have 5 years experience supporting CEOs, founders, and executive teams across fast-paced environments where discretion, proactivity, and accuracy are critical. I anticipate needs, flag potential issues early, and keep everything moving seamlessly. If you’re looking for an Executive Assistant who can bring structure, clarity, and reliability to your day, let’s connect, I’m ready to help you focus on what matters most

Hi, I’m Sara—a strategic operations manager who helps founders turn ideas into action. I’ve worked with startups, nonprofits, and creative teams to untangle chaos, get aligned on priorities, and build the operational backbone needed to scale. Whether you’re preparing for a funding round, launching a new program, or simply need a second brain to move faster—I’ll help you break things down, focus your team, and build smart systems that get you where you’re going. What I can help with: -Strategic planning & OKRs -Executive decision support & meeting facilitation -Cross-functional team coordination -Internal communications & documentation -Operational systems design -Prep for SAFE/Series A/B rounds Recent work: -Built internal systems and OKRs for a spirits brand preparing for a Series B -Co-led a grassroots project into a funded NGO with €60K in grant support -Acted as Head of Ops and Chief of Staff for startups scaling customers or teams 🛠 Tools I Use (and Love): Notion • Airtable • Trello • GSuite • Excel • Slack • Zoom • Canva • Dropbox • Microsoft Office 🏔️ When I’m not building systems or coaching founders, you’ll find me sking or biking down big mountains.

Hello there! If you’re looking for a Customer Support Specialist who goes beyond answering tickets, someone who builds customer trust, strengthens brand loyalty, and keeps operations running smoothly, you’ve come to the right place. 😉 With 4+ years of experience in Customer Service, I specialize in email, phone, and live chat support while also managing data entry, lead generation, and administrative tasks for E-commerce and Shopify-based businesses. My goal isn’t just to respond to customers, it’s to create solutions that improve satisfaction, retention, and workflow efficiency. 🫡 🔹 What Makes Me Different ✅ Customer-Focused & Retention-Driven – I treat every interaction as an opportunity to turn challenges into lasting relationships through empathy and smart resolutions. ✅ Process-Oriented & Reliable – I handle tasks efficiently, maintain confidentiality, and help streamline operations to reduce repetitive work. ✅ Flexible & Tech-Savvy – Quick to learn new systems and adapt to evolving tools and business needs. ✅ E-commerce Expertise – Experienced with Shopify, Zendesk, and customer support for online stores, from processing orders to resolving disputes. 🔹 How I Can Help Your Business ✔ Customer Support (Email, Chat, Phone) – Friendly, clear, and professional responses that protect your brand reputation. ✔ Data Entry & Administrative Support – Excel, Google Sheets, Word, PDF, and other documentation tasks done with accuracy. ✔ Lead Generation & Appointment Setting – Researching prospects, verifying leads, and scheduling appointments to drive sales. ✔ Translation, Transcribing & Proofreading – Reliable language support for accurate and polished communication. ✔ Profiling & Communication Management – Maintaining organized customer profiles and ensuring seamless communication flow. 🔹 Tools & Systems I’m Proficient In 🛠 Shopify | Zendesk | Google Workspace | Excel | Word | PDF | Google Docs | Google Sheets | CRM Tools | Email Platforms 🔹 My Professional Experience Customer Service Representative | Concentrix • Handle billing inquiries and process payments/cancellations • Upsell customer plans and services Customer Service Representative | Afni • Assisted customers with account concerns and product inquiries • Upsold services to meet company goals Customer Service Representative | Sterling • Managed outbound calls and provided detailed customer support Appointment Setter | Top Home Upgrade • Scheduled appointments for clients inquiring about home improvement services Appointment Setter | ClubWealth • Set appointments for real estate coaching sessions Customer Support Representative | E-commerce & CRM Tools • Handled customer inquiries, order tracking, refunds, cancellations, and subscription concerns across calls, email, and chat. 📌 Why Work With Me? I’m a dependable, detail-oriented professional who thrives in fast-paced environments and treats every project with ownership and commitment. Whether it’s handling customers with care or organizing workflows, I bring both efficiency and empathy to every task. ✅ Flexible with working hours ✅ Committed to deadlines and accuracy ✅ Dedicated to excellence and long-term collaboration 🚀 If you’re ready to elevate your customer experience, boost efficiency, and build stronger client relationships — let’s connect!

With over 5 years of experience, I am a dedicated English-French Translator and Interpreter specializing in bridging linguistic and cultural gaps across diverse industries, including finance, education, sports, technical, and business sectors. Why Choose Me? As an active member of the Alberta Translator and Interpreter Association (ATIA) and a registered Associate Community Interpreter (FR-EN), I strive to comply with the Code of Ethics of the Association. My commitment to accuracy and clarity makes me the ideal choice for clients seeking reliable translation and interpreting services. Whether translating written content or interpreting spoken dialogue, I ensure that nothing gets lost in translation.

Experienced System Administrator with comprehensive expertise in managing, maintaining, and optimizing complex IT infrastructures. Specialized in enterprise-level server administration, cloud computing, and implementing robust security solutions. Committed to delivering reliable, scalable, and cost-effective IT solutions that align with business objectives. --- CORE COMPETENCIES -- System Administration: - Windows Server Administration (2012/2016/2019/2022) - Linux Server Management (RHEL, CentOS, Ubuntu, Debian) - Active Directory, DNS, DHCP, Group Policy Management - User Account Management and Access Control - System Performance Tuning and Optimization -- Cloud Infrastructure: - Amazon Web Services (AWS) - EC2, S3, RDS, VPC, IAM - Microsoft Azure - VMs, Storage, Azure AD, Networking - Google Cloud Platform - Compute, Storage, Networking - Cloud Migration and Hybrid Cloud Implementation - Cost Optimization and Resource Management -- Virtualization & Containerization: - VMware vSphere, ESXi, vCenter - Microsoft Hyper-V - Docker and Kubernetes - Container Orchestration and Management - Virtual Machine Deployment and Maintenance -- Network Administration: - Network Configuration and Troubleshooting - Firewall Configuration and Management - VPN Setup and Administration - Load Balancing and High Availability - Network Security and Monitoring --- TECHNICAL EXPERTISE - Operating Systems: Windows Server, Linux (Multiple Distributions), Unix, macOS - Database Systems: MySQL, PostgreSQL, Microsoft SQL Server, MongoDB, MariaDB - Web Servers: Apache, Nginx, IIS, Tomcat, LiteSpeed - Monitoring Tools: Nagios, Zabbix, Prometheus, Grafana, DataDog, New Relic - Backup Solutions: Veeam, Acronis, Bacula, AWS Backup, Azure Backup - Automation Tools: Ansible, Terraform, PowerShell, Bash Scripting, Python - Security Tools: Firewall Management, SSL/TLS, VPN Technologies, Security Auditing - Collaboration: Microsoft Exchange, Office 365, Google Workspace --- SERVICES PROVIDED -- Infrastructure Setup & Configuration - Server deployment and initial configuration - Network architecture design and implementation - Storage solution setup (SAN/NAS/DAS) -- Maintenance & Support - 24/7 system monitoring and alerting - Regular maintenance and updates - Performance optimization and troubleshooting - Incident management and resolution -- Cloud Services - Cloud migration planning and execution - Multi-cloud environment management - Cloud cost optimization - Disaster recovery setup -- Security Implementation - Security assessment and hardening - Backup and recovery strategy - Compliance management - Access control and authentication -- Documentation & Reporting - System documentation and runbooks - Regular performance reports - Capacity planning reports - Incident and change management documentation --- PROJECT EXPERIENCE - Successfully managed IT infrastructure for organizations ranging from startups to enterprises - Implemented high-availability solutions achieving 99.9% uptime SLA - Executed seamless cloud migrations with zero data loss - Designed and deployed disaster recovery solutions - Automated routine tasks reducing manual intervention by 70% - Optimized infrastructure costs resulting in 30-40% reduction in IT expenses --- PROFESSIONAL APPROACH -- Planning & Analysis - Thorough assessment of current infrastructure - Identification of improvement opportunities - Strategic planning aligned with business goals -- Implementation - Methodical deployment following best practices - Minimal disruption to business operations - Comprehensive testing and validation -- Support & Optimization - Proactive monitoring and maintenance - Continuous improvement initiatives - Regular performance reviews and optimization --- CERTIFICATIONS & QUALIFICATIONS - Microsoft Certified: Azure Administrator Associate - AWS Certified Solutions Architect - CompTIA Server+ and Network+ - ITIL Foundation Certified - Red Hat Certified System Administrator (RHCSA) --- AVAILABILITY & TERMS -- Engagement Types: - Hourly consultations - Fixed-price projects - Monthly retainer agreements - Emergency support services -- Communication: - Daily status updates - Weekly progress reports - Available via Upwork messages, email, Slack - Video conferencing for meetings -- Working Hours: - Flexible schedule across time zones - Emergency support available 24/7 - Response time within 2-4 hours -- WHY WORK WITH ME: Proven Track Record: Extensive experience managing diverse IT environments Reliable & Responsive: Quick turnaround times and consistent communication Cost-Effective Solutions: Focus on ROI and operational efficiency Security-First Approach: Emphasis on data protection and compliance Documentation: Comprehensive documentation for all implementations Knowledge Transfer: Training and support for your team Contact me today to schedule a consultation and take the first step toward optimizing your IT infrastructure.

Top Rated Plus IT Professional with 15+ years of enterprise experience helping businesses design, troubleshoot, secure, and optimize networks, Microsoft 365 environments, Windows servers, VPNs, and cloud infrastructure. I have worked with leading organizations including Accenture, Hewlett Packard (HP), Cisco, and Australian Managed Service Providers such as BaseHost, MACIT, and Easy Internet Services, supporting businesses ranging from small offices to large enterprise environments. I specialize in helping businesses keep their IT infrastructure secure, reliable, and running efficiently through proactive support and practical solutions. Core Expertise Managed IT Services (MSP) Level 1–3 Help Desk Support Microsoft 365 Administration Active Directory & Entra ID Windows Server Administration Windows 10/11 & macOS Support User Onboarding & Offboarding VPN Configuration & Troubleshooting Printer & Peripheral Support Remote Desktop Support Email Migration & Administration SonicWall and Ubiquiti Support Networking Cisco Routing & Switching Enterprise Wireless (Cisco & Aruba) VLANs, STP, OSPF, BGP VPN & Site-to-Site Connectivity Firewall Configuration DNS, DHCP & TCP/IP Cisco Meraki Network Troubleshooting Network Documentation Cloud & Infrastructure Microsoft 365 Exchange Online SharePoint Teams Intune Azure Fundamentals Google Workspace Virtual Machines Backup & Disaster Recovery Automation Python for Network Automation Ansible Network Monitoring Scripts Configuration Automation Operational Reporting Process Automation Services I Offer ✔ Microsoft 365 Administration ✔ Windows & macOS Support ✔ Active Directory & Entra ID ✔ Network Troubleshooting ✔ VPN Setup & Support ✔ Cisco Networking ✔ Firewall Configuration ✔ Python Network Automation ✔ WordPress Support ✔ Technical Documentation ✔ Remote IT Support

Experienced Virtual Assistant with over 9 years of customer service and administrative background. Proficient in executive/personal assistance, calendar management, client engagement, form completion, and general administrative tasks. Proven track record in managing confidential information, optimizing workflow processes, and enhancing client satisfaction. Adept at utilizing digital tools and platforms with strong attention to detail. Eager to contribute exceptional organizational skills and tech proficiency to support seamless operations in a dynamic virtual assistant role. Other qualifications include the following: • 2 years of experience as a Virtual Legal Assistant for a US based law firm. • 3 years of experience as a Legal Assistant for a regional law firm. • 3 years of experience as a Supervisor for a US based BPO Company • 1 year of experience in the Customer Service Industry as a Customer Service Representative

I have applied myself as a Network Professional. With more than 17 years of hands-on experience working in diverse network positions with multiple companies, I have gained extensive insight into this field. Highly experienced in Windows Systems Administration 2003, 2008, 2012, 2016, 2019, 2022,2024 Microsoft Active Directory, Microsoft Exchange, Microsoft SharePoint, etc I love to provide support for any kind of troubleshooting and installation. My core competency lies in complete end-to-end management of networks including routing/switching, firewall, spam filtering, and network security. I have obtained the following certifications. CCNA Cisco Certified Network Associate Training Complete (PUCIT) Cisco ID CSCO11966404 (Certified) Registration ID 241696147 HCNA Huawei Certified Network Associate Training Huawei Academy HCNA ID 010100101623806862211409 (Certified) Registration ID 0g0sydpsfv HCIA Huawei Certified ICT Associate Training Huawei Academy HCIA ID 010100802623808855091962173(Certified) Registration ID MCP Microsoft Certified Professional MC ID: 10794426 MCSE Microsoft Certified System Engineer Training Complete (PUCIT) NSE 1 Fortinet’s Network Security Expert Certification No jpaaqNFyio CNSS Certified Network Security Specialist Training Complete (ICSI) IELTS International English Language Testing System Certified