Observation is my passion, which has driven my 6+ years of experience as a QA Tester. I specialize in Payment Testing, ensuring secure, accurate, and seamless transactions across multiple payment gateways, UPI, cards, wallets, and banking flows. I believe testing is not just about finding defects, but about improving product quality, minimizing business risk, and delivering stability in a highly competitive market. Knowledge in: - SDLC, STLC and Bug Life Cycle - Test plans, Test cases, Test strategy, documentation - Used Data Validation process to ensure the program is functioning correctly - UI Testing with Suggestions as well - Knowledge and hands-on usage in Functional Testing Worked in: - Payment Method Testing (Credit/Debit Cards, UPIs, E-wallets, NetBanking including Cryptocurrency) - Individual and Group Events - Audio/Video conferencing platforms - Virtual Reality(VR) Platforms -Multiple Sectors like Retail, Automobiles, Education, HealthCare, E-Commerce, etc. Used Tools: - Trello, Slack, Asana, JIRA, ClickUp, Bugzilla, Mantis BT, Figma, Apache JMeter, LambdaTest, BrowserStack, Spreadsheet

Highly organized and detail-oriented Virtual Assistant and Medical Administrative Specialist/Medical Biller/Scheduler with extensive experience supporting clients in administrative, personal, and healthcare environments. Proven ability to streamline workflows, manage complex scheduling, and maintain clear, effective communication. Strong background in customer service with a commitment to delivering efficient, client-focused solutions. Available for part-time opportunities (20 hours/week). Professional Experience Highlights: Virtual Assistant/Personal Assistant Real Estate Transaction Coordinator AI trainer (Worked on AI project to train AI on medical scheduling procedures). Manage patient scheduling, intake, and front office operations in healthcare settings Medical claim submission and follow up with insurance companies for families Medical transcriptionist Customer care specialist Handle high-volume inbound/outbound calls, providing customer and patient support Set up and maintain EHR systems and patient databases Check patient insurance Schedule appointments. CRM Management & Cold/Warm Calling Subject Matter Expert - Upwork - Completed numerous testing assessments for Indeed Call Center - Upwork - (Enrollment Manager/Medical Screener) - patients Call Center - Medical patient care, customer support Product review/marketing feedback Mystery/Secret Shopper (10 years experience) Virtual Assistant Over 30 years of experience. Programs used: Outlook, Excel, Word, Google Docs spreadsheets and Calendar, Hubspot, Acuity (scheduling), Web PT (EMR), Heno (EMR), Dialpad (phone software), Aircall (phone software), I Plum (Phone software), Skype For Business, Google Voice, Slack, Microsoft Teams, Go High Level, Chat GPT Medical Billing Software: Magellan, Optum, Availity. Classes: Medical Receptionist Class on Udemy completed 8/5/25, Medical Scheduler, Virtual Assistant Courses.

PROFESSIONAL SUMMARY I am a passionate and people-focused leader with over 10 years of experience in ministry, retail, and warehouse operations. I currently serve as the Next Steps Director at Vivid Church in Lakeland, Florida, where I help guide individuals in their faith journey through connection, community, and clear next steps. I also bring years of hands-on experience in fast-paced environments, including roles at Walgreens and the Publix Distribution Center, where I developed a reputation for reliability, efficiency, and excellent customer service. Outside of work, I am a growing digital creator and fashion affiliate, sharing lifestyle content on TikTok where I’ve built a loyal audience of over 2,000 followers. I thrive at the intersection of encouragement, creativity, and leadership.

I possess six years of customer service experience and problem-solving skills in public facing roles. I am good at dealing with customer queries and I manage my time well to achieve tasks quickly with good results. I enjoy working in fast paced environments with a strong team to resolve customer issues. I am a highly motivated individual seeking to use my skills to provide excellent customer service. I have lots of experience in dealing with customer queries on the phone and by email. I also have extensive experience with Microsoft programmes, Zendesk and Slack. I possess strong written and verbal communication skills, as this was important in past work responding to customers queries via email in a clear and helpful manner. I keep my schedule and tasks organised well so I am reliable and easy to contact.

Hi there! I’m Lanie Terhark - a graphic designer, branding expert, and creative partner ready to bring your brand vision to life. I hold a Master’s degree in Marketing, and when I became a stay-at-home mama, I still craved a creative outlet that let me use my skills in a meaningful way. That led me to Upwork - and now I’m proud to be a Top Rated Plus freelancer with a 100% Job Success Score, creating designs that are not only beautiful but strategic. With a background rooted in branding, marketing strategy, and Canva Pro design, I don’t just deliver polished visuals - I help you make smart, effective choices that strengthen your brand from the inside out. Why Work With Me ✨ Master’s in Marketing + 5+ years of design experience ✨ Top Rated Plus on Upwork with a 100% Job Success Score ✨ Branding + strategy expertise for visuals that work What I Can Help You With ✨ Canva Design: Social graphics, lead magnets, presentations, and more ✨ Custom Social Templates: On-brand, engagement-driving templates ✨ Creative Virtual Support: Product launches, organization, and cohesive brand experiences If you’re looking for someone who blends creativity, branding expertise, and a marketer’s eye for results, I’d love to connect!

I am a proactive, highly skilled administrative professional with seven years’ hands-on experience in diverse office environments, providing a wide range of remote services, data entry, research and translation to business owners, start ups, and entrepreneurs. Knowledgeable in current industry trends and technology. Experienced communicator and team player.

NOTE: I require a face-to-face Zoom call before considering any project. THANKS AUTHOR! I help authors do the next right thing. Read on to see how I will assist with your Labor of Love. The author's life is a journey, and I can help you navigate the terrain. I have 19 years of experience in the newspaper industry, and 12 years in the book biz. I have worked with many authors and businesses. I offer: ​√ General Virtual Assistance √ Amazon A+ Content √ Book Launch Strategies √ ARC Management √ Newsletter Design & Management √ StoryOrigin Assistance √ BookFunnel Assistance √ Newsletter Swap Management ​√ Author Consultations ​√ Amazon Optimization √ Branding Assistance √ Workbooks ​√ Soft-Sell Coaching ​√ Research ​√ Design materials ​√ Static social graphics ​√ One page ​√ Sell sheets ​√ Press pitches ​√ Press releases ​√ Promotion management √ Weebly website assistance And so much more. My experience: ★ 3 years owner of my Author VA business where I have worked with numerous authors. ★ 2 years Marketing Manager for a publishing company. ★ 12 years total in the book industry. ★ 19 years at 4 newspapers = invaluable experience with pagination, magazine layout and ad design, darkroom manager, reporting, and editing. I understand the creative process and I provide that crucial support that authors and creators need. A few things you should know: • I love working with fiction authors, especially Christian fiction! But non-fiction authors, you're my people too! • I enjoy long-term clients who just need someone to take the wheel and handle tasks or teach them how. • Is there a platform or process you don't want to learn? In many cases, I can take the lead and even teach you. • Short-term clients, let's talk! There are many ways I can assist you. The book industry moves quickly and I am a firm believer in continuous education. The more I know, the more I can help YOU! I am currently learning to: ​√ Create lead magnets in Atticus ​√ Use Prolific Works ​√ IngramSpark, Share and Sell ​√ Best methods for Direct Sales A few things not in my wheelhouse: • I do not publish books. • I do not format books for Amazon. • ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​I do, however, create digital marketing tools, workbooks, and some reader magnets. • I am not an expert in Amazon Ads. You need an expert - that's not me. • I am not a TikToker. • I cannot/will not guarantee sales or reviews. • I prefer to work with authors who want to build a solid foundation and understand that the book industry is a marathon, not a sprint. If this is you, let's talk... I look forward to hearing all about your book!

I am honest, reliable, and dedicated to my work. I have over 5 years experience in Shopify store management including order fulfillment, customer service, etc. I’m skilled in communication via phone, email, live chat, and offer support in Gorgias and Zendesk. I’m eager to use my knowledge of AI tools such as Siena AI and Chat GPT when needed on the job. I have significant experience in Etsy marketing and management such as key word research, product titles/ descriptions, product listing, and knowledge of print on demand. I can meet deadlines independently, but also consider myself a team player. I look forward to working with you in providing the best quality customer service and other services to reach your business goals!

𝐏𝐥𝐚𝐧, 𝐌𝐚𝐩 𝐚𝐧𝐝 𝐁𝐮𝐢𝐥𝐝 𝐛𝐞𝐭𝐭𝐞𝐫 𝐆𝐇𝐋 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐰𝐢𝐭𝐡 𝐚𝐧 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝐅𝐑𝐄𝐄 𝐂𝐎𝐍𝐒𝐔𝐋𝐓𝐀𝐓𝐈𝐎𝐍 I have had the opportunity to improve conversions and sales by significant percentages across various business niches by setting up and optimizing GoHighLevel systems that help businesses manage their operations more efficiently. Some of these niches include: Solar Agencies, Real Estate, Chiropractors, Life Insurance, HVAC, Beauty Spas, Gyms, and Health & Wellness businesses. I strongly believe GoHighLevel is one of the most powerful platforms available today for SaaS companies, marketing agencies, and small businesses. That belief is why I invested deeply in understanding the CRM so I can deliver high-quality solutions under one unified system. Over the past 3+ years, I’ve worked extensively with GoHighLevel, building and optimizing systems that connect funnels, automations, pipelines, and follow-ups into one cohesive workflow. 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮 𝐖𝐢𝐭𝐡 𝐇𝐢𝐠𝐡-𝐂𝐨𝐧𝐯𝐞𝐫𝐭𝐢𝐧𝐠 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥 𝐅𝐮𝐧𝐧𝐞𝐥𝐬 & 𝐋𝐚𝐧𝐝𝐢𝐧𝐠 𝐏𝐚𝐠𝐞𝐬 I work closely with clients to build modern, conversion-focused landing pages and websites inside GoHighLevel. These aren’t just visually appealing pages they’re designed to capture leads, increase engagement, and convert visitors into customers. One recent landing page I built for a Brand Academy agency achieved a 12.33% conversion rate over a three-month period. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐌𝐚𝐩𝐩𝐢𝐧𝐠 & 𝐒𝐲𝐬𝐭𝐞𝐦 𝐒𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 If your GoHighLevel account feels cluttered or disconnected from how your business actually operates, customer journey mapping helps bring clarity. By planning your workflows before building, you gain visibility and control over every step of the customer experience. I help clients map and structure their ideal HighLevel systems before implementation. 𝐂𝐑𝐌 𝐏𝐢𝐩𝐞𝐥𝐢𝐧𝐞𝐬, 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬 I set up custom automations that streamline lead nurturing, follow-ups, and customer communication. This includes building workflows, fixing automation issues, and implementing complex email, SMS, reminder, and follow-up sequences all fully integrated with funnels, calendars, and pipelines. 𝐒𝐚𝐥𝐞𝐬 𝐅𝐮𝐧𝐧𝐞𝐥 𝐒𝐲𝐬𝐭𝐞𝐦𝐬 𝐓𝐡𝐚𝐭 𝐃𝐫𝐢𝐯𝐞 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 I help design and build complete sales funnel systems inside GoHighLevel — from planning and mapping to full implementation. This includes funnels, automations, campaigns, and supporting systems built using proven sales principles to guide leads toward conversion. 𝐎𝐧𝐠𝐨𝐢𝐧𝐠 𝐀𝐠𝐞𝐧𝐜𝐲 & 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 Whether you need ongoing support, system updates, or new implementations, I handle everything GoHighLevel so you can stay focused on your business. I ensure systems remain stable, optimized, and easy to manage as your business grows. 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞 ✅Clear and professional communication ✅ Neat, well-structured system delivery ✅Quality work with on-time completion Connect with me today, and let’s build a streamlined, automated system in GoHighLevel that actually works. I look forward to your message. GoHighLevel expert | GoHighLevel automation | GoHighLevel setup | HighLevel CRM | GoHighLevel funnel builder | GHL workflow automation | GHL expert | HighLevel specialist | Webinar funnel audit | GHL calendar setup | GoHighLevel workflow fix | GHL funnel migration | CAPI tracking setup | Meta Lead Form integration | Jane App workflow integration | GoHighLevel CRM setup | GHL for home service businesses | GoHighLevel onboarding | GoHighLevel client success | GoHighLevel integrations | GoHighLevel triggers | GoHighLevel pipelines | GoHighLevel campaigns | GoHighLevel email automation | GoHighLevel SMS automation | GoHighLevel Zapier integration | GoHighLevel API connection | GoHighLevel marketing automation | GoHighLevel CRM optimization | GHL tracking | GoHighLevel automation specialist | GHL audit | GoHighLevel migration | GoHighLevel CRM management | Funnel automation | Workflow automation | CRM automation | Marketing automation | Lead nurturing | GHL funnel optimization | HighLevel onboarding systems | GoHighLevel workflow automation specialist | GoHighLevel integrations expert | GoHighLevel calendar & scheduling systems | GoHighLevel CRM architect | HighLevel funnel rebuild | HighLevel automations | GHL troubleshooting | GHL setup & optimization | Automation system design | CRM implementation | Lead management automation GoHighLevel automation expert, GoHighLevel Sales Funnel Experts, gohighlevel (GHL) Subaccount, GoHighLevel Website Design, GoHighLevel Landing Page, GoHighLevel Sales Funnel Creation, GoHighLevel Automation, GoHighLevel SaaS Configuration, GoHighLevel Email Marketing, GoHighLevel Calendar Setup, GoHighLevel Appointment and Opportunity Management, GoHighLevel Integrations, GoHighLevel Workflow Design, GoHighLevel Designing

A Top-rated versatile graphic artisy and AI enthusiast offering expertise in graphic design, photo editing, and AI-generated artistry. Step into my creative realm! I am passionate about crafting captivating visual narratives that blend traditional creativity with cutting-edge AI technologies. - Specializing in visually striking designs for branding materials, social media, and print, I infuse each project with originality and purpose. - Merging technical expertise with an artistic eye, I breathe life into images through meticulous retouching, color grading, and manipulation, ensuring your photos tell impactful stories. - Explore the realm of AI-generated art and image generation with me, producing mesmerizing creations that defy conventional boundaries. - As a reliable freelancer, I am committed to meeting client expectations and deadlines, providing excellent customer service. - Whether you need a Graphic Designer, Photo Editor, or AI Artist, let's discuss how I can bring your vision to life. My Expertise: ✅ Graphic Design ✅ Photoshop Editing ✅ Print-on-demand Designs ✅ Mockup Designs ✅ Photo Retouching ✅ Product Image Retouching ✅ Background Removal ✅ Restoration, Colorization of B & W photos ✅ Color Correction, Matching ✅ Photo Resize ✅ Amazon Listing Image Editing ✅ Product Infographic Design ✅ Social Media Flyer/Poster ✅ YouTube Thumbnail Design ✅ Print and Web Layout Design ✅ Social Media Post Design ✅ AI Art ✅ Midjourney AI Image Generation ✅ Realistic AI Image Generation ✅ AI Lifestyle Image Creation ✅ Product Photography Using AI ✅ Image Manipulation Using AI ✅ Image Creation Using Dall-e 3 AND ANY CUSTOM WORK THAT YOU DESIRE 🌟 Have A Good Day 🌟